Contents Section 1. Executive Summary... 3 Section 2. Corporate Overview... 4 2.1. Capabilities Overview... 5 2.2. Why Logicalis?... 6 2.3. Proven Track Record... 6 2.4. The Company... 7 Section 3. Capabilities... 8 3.1. Project Services... 9 3.2. Support and Managed Services... 10 3.3. Borderless Networks... 12 3.4. Unified Communications and Collaboration... 13 3.5. Data Centre... 14 Section 4. Proven Track Record... 15 Section 5. Local Presence; Global Coverage... 16 Page 2
Section 1. Executive Summary Logicalis deploys and manages secure, converged network and data centre infrastructure. Our integrated solutions embrace storage, security, server and IP networking and we partner with the likes of Cisco, Microsoft, NetApp and EMC to deliver cutting-edge technology in a flexible, cost-effective way. At the heart of our managed services is nvisage a monitoring application that enables us to manage multiple enterprise networks. Our methodology always starts with your business not our technology. We will work closely with you to understand your operations and align IT solutions with your objectives and strategy. The result is technology tailor-made to transform your business making it more efficient, productive and flexible. Our expertise can: Reduce risk and support costs by up to 50% Increase productivity through expert outsourcing and productivity-enhancing technology Increase operational efficiency through the scale of our managed services and faster, more flexible IT solutions As a worldwide network with a strong presence in Australia, Logicalis offers local service and knowledge, backed by global resources and expertise. Since 1995, we ve been trusted to deliver outstanding results for over 800 leading corporate and public sector customers and we re proud of our high customer satisfaction rating and exceptional track record. Page 3
Section 2. Corporate Overview Logicalis makes technology work for you. Our expertise helps transform business operations making them more flexible, efficient and productive. We deploy and manage secure, converged infrastructure that can increase agility, reduce risk through a consistent and repeatable framework, and cut operating costs by 20-50%. It s a result we ve achieved time and again for both enterprise and government customers. Network and compute are rapidly converging. That s why we offer integrated solutions that embrace storage, security, server and IP networking providing a scalable platform. Our secure network, storage and compute solutions are based on VMware, Cisco and EMC technology. We also believe that organisations are looking for transformational solutions, and for partners and vendors that can deliver increased agility while reducing operational costs. At the heart of our managed services is nvisage, an infrastructure management application delivered through a Software as a Service (SaaS) model. Developed over the past 12 years, it underpins a unique approach to supporting and managing IT infrastructure that allows customers to gain visibility into the IT environment and reduce support costs. The proof of our performance can be seen in the outcomes which we ve achieved for enterprise and government customers. Page 4
2.1. Capabilities Overview We re here to help business increase agility and productivity, while reducing operational and support costs. Our success is based on understanding our customers business objectives and tailoring the most effective technologies and managed services to their individual needs. Services: Today s companies are expected to deliver secure, adaptable, instantaneous and transparent service with technology that is increasingly complex. Our services are designed to help you accomplish this, from planning and implementation to managed services that reduce costs and increase operational efficiency. Our unique approach to infrastructure management and managed services is founded on nvisage a powerful infrastructure monitoring and management application delivered through a Software as a Service model and backed by restoration SLAs. Borderless Networks: Logicalis helps drive workplace productivity by designing and delivering networks that enable employees to communicate and work with anyone, from anywhere, on any device. We take an architectural approach to designing and delivering networks that support improved workplace productivity, to build a scalable platform that will meet current and future requirements. Collaboration and Video: Logicalis has delivered some of the largest Unified Communications deployments in Australia. Our video-conferencing and collaboration technologies help deliver a better customer experience and accelerate productivity. Data Centre: The economics of the data centre are changing. Where 70% of IT budget was traditionally spent on keeping the lights on, a shift towards consolidation, virtualisation and automation is transforming the way in which information and services are consumed. Logicalis is closely aligned with Cisco, EMC and VMware to deliver and manage VCE-based data centre solution and assist customers in developing a roadmap to private cloud computing. Page 5
2.2. Why Logicalis? Logicalis' value is in translating technology into business outcomes. The IT function is continually being asked to do more with less. That s why we work hard to make technology work for you. We re experts at aligning IT solutions with business strategy resulting in increased flexibility, efficiency and productivity. Five reasons customers work with us: 1. Experienced: we have deployed and supported some of the largest networks in Australia, as well as across Asia-Pacific and internationally 2. Effective: Our IT solutions deliver positive results because we take the time to understand our customers IT and business strategy 3. Flexible: We are driven by customer requirements, not complex contracts 4. Partnership: We re genuinely committed to our customers; something reflected in the customer satisfaction results we consistently achieve 5. Efficient: We re ISO 9001 and ISO 20000 certified, and our business processes mean we re able to reduce project deployment risk and support costs by 20-50%. 2.3. Proven Track Record We ve offered ongoing support to over 800 corporate and government customers since 1997, including: Ausgrid: Network management across Energy Australia s entire data, voice and security network Crown Limited: Network support and deployment of a Unified Communications solution that provided a differentiated guest experience, including the provision of guest services through the hotel phone and a Contact Centre Swinburne University: Deployment and support of one of the largest end-to-end IP networks outside the USA, with 11,000 ports. Managed 24/7 by Logicalis GlaxoSmithKline: Converged IP network for its Sydney operations. Part of a long term strategy to roll out advanced communications technologies, such as video to the desktop GPT Group: deployment of a VCE -based Data Centre upgrade, achieving an 88% reduction in the number of servers and a much more efficient transfer of data. Page 6
2.4. The Company 1900 employees 6500 customers >$1Bn revenue Global coverage Logicalis (formally NetStar) was acquired in December 2009 by Logicalis. Headquartered in the UK, Logicalis is an international provider of integrated information and communications technology (ICT) solutions and services founded on a superior breadth of knowledge and expertise in communications and collaboration; data centre; and professional and managed services. With its international headquarters in the UK, Logicalis Group employs over 1,900 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of over 6,500 corporate and public sector customers. Logicalis partners with Cisco, HP, IBM and Microsoft on an international basis and has specialised solutions for enterprise and medium sized companies in the financial services, retail, manufacturing, and professional service sectors helping these companies benefit from cutting-edge technologies in a cost effective way. We also work with Service Providers and many public sector organisations in local government, education and healthcare. The Logicalis Group has annualised revenues in excess of $1 billion, from operations in the UK, US, Germany and Latin America, and is fast establishing itself as one of the leading IT and Communications service providers, specialising in the areas of advanced technologies and services Page 7
Section 3. Capabilities We re experts in designing and deploying effective IT solutions and supporting converged network and data centre infrastructure. Our monitoring and management application, nvisage, has been developed over more than 12 years and enables us to cost-effectively manage multiple enterprise networks. Our 24/7 Global Support Centre delivers significant cost savings to our customers by employing skilled engineers to offer a single point of contact for all enquiries. As we place great importance on customer service, our engineers are goaled on ensuring 100% satisfaction every time. Page 8
3.1. Project Services Our reputation has been built on our ability to plan and deploy complex IT projects at the highest level. Our services are based on a total network support lifecycle that assists customers from planning and design right through to implementation and support. Whether it s converging multi-site networks or helping migrate to private cloud computing, our experience ensures consistent, low-risk outcomes. We ve been entrusted to commission a new converged network for a 300-user hospital facility within two weeks; we ve deployed over 3,000 IP phones for a major Melbourne-based services office provider; and we ve managed one of the largest powered Cisco ports in a multi-campus educational environment. 3.1.1. Our Approach We combine rigorous project management with the best people, processes and tools. Our wealth of experience means we deliver on time, minimise risk and business impact, and ensure a quality result: People: Our Project Managers wealth of experience across many technologies is complemented by highly-skilled project management. Processes: We combine industry best practice with our combined experience from hundred of projects and mansaged services customers across Australia and the Asia-Pacific. Our Logicalis Business Practice ensures consistently high levels of delivery across any project Tools: We provide a strategic project plan and conduct regular progress reviews to ensure quality and resolve problems quickly. In short, Logicalis has the experience to know where problems may arise and to avoid them. We know how to deliver projects on time and with minimal business risk and impact. Page 9
3.2. Support and Managed Services Logicalis understands the importance of providing the right support services, and we offer a range of support services though our 24x7 Global Support Centre: 3.2.1. Maintenance Maintenance: Flexible hardware maintenance options to ensure maximum returns from your IT investment. Proactive Maintenance: Combines traditional break/fix maintenance with proactive network monitoring for faster resolution times. Managed Services: Real-time monitoring and management of customer infrastructure, with the ability to proactively identify, resolve and report on activities and problems. Provides complete infrastructure visibility through nvisage, a real-time, web-based interface. Logicalis Maintenance is a responsive break/fix service, providing a central point of contact and co-ordination, leveraging vendor spares holdings. Logicalis maintains very close relationships with vendors, especially with Cisco and Cisco s Technical Assistance Centre (TAC) to ensure that parts, software and engineers arrive on time and that maintenance issues are resolved quickly and efficiently. All maintenance calls all filtered through our Global Support Centre, avoiding the issues associated with traditional follow the sun style models. 3.2.2. Proactive Maintenance This provides the fastest, most cost-effective resolution of hardwarerelated faults. Traditional maintenance services are reactive, requiring the customer to detect, identify and isolate the problem and then identify whether the equipment is under maintenance and log a case with a third party. The maintenance provider then goes through a similar procedure, delaying any resolution. Proactive Maintenance combines traditional reactive maintenance with a monitoring service. This enables our technical specialists to remotely detect, identify and isolate problems of all devices under maintenance much faster. Page 10
3.2.3. Managed Services The performance of IT infrastructure is now a key point of interest for company executives. Which is why IT decision-makers are looking for information that supports effective capacity planning and enables business SLAs to be measured and reported. Do you have visibility into IT infrastructure performance? How do you measure internal service levels? Are you staff focused on strategic initiatives, or reactive support? Our managed services combine people, process and technology to reduce support costs by 20-50% and significantly improve IT visibility. Unlike many providers, our managed services are backed by restoration SLAs and delivered through our ISO-accredited processes. In contrast to in-house monitoring which often experiences problems in obtaining full visibility of networks and systems managed services provide comprehensive remote monitoring and a cost-effective means of managing infrastructure. Our tools offer complete visibility of health and performance, as well as transparency into the fault resolution process. Monthly reports summarise performance and highlight any issues providing recommendations on ways to improve performance and capacity planning. 3.2.4. nvisage The technology at the heart of our network management services is nvisage. nvisage provides a complete monitoring, management and problem resolution application. It allows customers to see exactly what is happening within the infrastructure in real-time, across multiple technologies. It s delivered via a Software as a Service (SaaS) model that requires no on-site hardware or software installation. This means we can have nvisage fully operational, risk-free, within days even in complex, multisite environments. Page 11
3.3. Borderless Networks The workplace is transforming. People can now communicate and work with anyone, anywhere, on any device, using any resource. A new network architecture is required to support this change; one that enables mobility, supports video and video-conferencing and recognises that consumers now drive technology choices. Complexity and risk are increasing. In today s world, organisations not only have to manage scalability, availability and performance but also the end-user experience, over non-it-controlled devices and networks. Security and governance are now an intrinsic part of the network platform. Do you have a consistent policy architecture? Can mobile devices securely access the network? Is the network ready for video? Can users access applications from anywhere? Our consulting-led approach will work with you to identify business challenges and objectives, which will help shape a technology blueprint. While every solution is different, we take into consideration: Decoupling software from hardware, so services can be quickly enabled Converging systems and services to provide a consistent platform on which to build Incorporating policy to implement, automate and unify services end to end Addressing security at the first point of network entry preventing malware from spreading internally behind the firewalls and intrusion detection system. Users External Apps Internal Apps Devices Applications IaaS, SaaS Page 12
3.4. Unified Communications and Collaboration Competitive advantage is gained through being faster, more efficient and more responsive. Yet traditional and non-integrated communication is often slow, unproductive and inflexible driving customers away. According to Forrester Research, over 50% of companies surveyed admitted that inefficient communication had become the status quo, and that project delays were experienced on a weekly basis. Unified Communications is a cutting-edge solution. It integrates the most frequently-used productivity applications and services including voice, video, web conferencing, voicemail, instant messaging and presence information and uses dynamic presence information to allow staff to track down colleagues in real time. Can customers always get hold of the right person? How do dispersed teams collaborate? Are you investing in enterprise collaboration? Unified Communications can enable: Faster speed to market and business decision-making Better productivity Better customer service and engagement More streamlined business processes. Unlike traditional IT projects, Unified Communications touches every user and affects processes across an entire organisation. Successful implementation involves every user being trained on the new system and solid management to minimise the inherent risks of transformational change. Logicalis has the technical and operational expertise to implement a successful Unified Communications solution and has worked with customers in virtually every industry since the inception of IP telephony almost 12 years ago. Research Return on Collaboration. Assesses the value of today s collaboration solutions, by measuring Operational, Productivity and Strategic ROI. Top Tech Trends Ten trends that are profoundly reshaping business strategy almost half are associated with how organisations communicate and collaborate, Page 13
3.5. Data Centre The economics of the data centre are changing, as new architectures integrate the network, compute and storage platforms. As a result, there is a shift from today s data centre environment where up to 70% of budget is spent keeping the lights on to one that delivers consolidation, virtualisation and automation. Data centre virtualisation is profoundly transforming the way in which information and services are consumed and provided: Reducing complexity by moving from discrete, siloed infrastructure components, and the management of silos, to pooled infrastructure that can be managed holistically Lowering costs by using energy and resources efficiently, capital and operational costs can be cut by over 50%. Maximum utilisation of resources can be achieved by effective pooling, increased automation of operations, and the appropriate use of public cloud services Enabling flexible and agile IT service delivery through policy-driven automation and self-service capabilities, regardless of where these services are sourced from Simplifying operations and management, with faster provisioning and the ability to manage the infrastructure as a single system Partnering with VMware, Cisco and EMC, Logicalis uses validated designs and architectures to build a roadmap to private cloud computing. Research VCE Ignites the Cloud. Analyst whitepaper from Enterprise Strategy Group (ESG) on the VMware / Cisco / EMC strategy and its value to the customer. Page 14
Section 4. Proven Track Record The proof of our performance resides with the outcomes that we have achieved for our customers. Since 1995, we ve helped over 800 high-profile customers across Australia with everything from complex network integration and Unified Communications projects to Datacentre solutions and managed services. We were very impressed with Logicalis proposal and capabilities. Having worked with Logicalis on the WAN feasibility project, we were confident with Logicalis ability to manage the redesign and development of our new network. Infrastructure Partner Manager, Transurban Transurban is a toll road owner and operator with interests in Australia and North America. It is a Top 50 company on the Australian Securities Exchange. Logicalis manage our data and voice network, providing a tailored solution that enables us to reduce our operational costs and focus on our core business. We ve been impressed with the professionalism and flexible approach that Logicalis provide. IT&T Infrastructure Services Manager, Energy Australia One of the largest energy companies in the country, EnergyAustralia is a leader in providing broad-based energy solutions. We undertook a major WAN upgrade two years ago, implementing video and voice applications over IP. Logicalis migrated the entire network in six months (five months ahead of schedule) and we now rely on them to provide 24x7 network management and support. IT Director, Swinburne University Swinburne is a Melbourne-based university, with a strong reputation as a provider of career orientated education and a commitment to research. Page 15
Section 5. Local Presence; Global Coverage Logicalis gives you the benefits of local service and knowledge, backed by the resources and expertise of a global network. We have offices in Sydney, Melbourne and Brisbane, and a network of accredited agents to ensure consistent integration and support solutions across Australia and New Zealand. As part of the Logicalis Group, we also have offices throughout Asia and internationally. Our network operations centre, the Logicalis Global Support Centre (GSC), provides borderless support to organizations across the world. The GSC provides the highest level of remote monitoring and management for IT infrastructure. We support the entire IT and communications environment, no matter where it s located providing assistance in detecting, isolating and resolving problems. BORDER-LESS SUPPORT Maintenance and remote management of network and data centre infrastructure, including LAN/WAN, security, unified communications, server and storage Al managed services backed by restoration SLAs, with penalties for non - compliance Phone calls answered by engineers, who understand the customer s network IT environment Remote diagnostic capabilities over 95% of problems resolved remotely Advanced call management system and escalation process, to ensure timely resolution of all faults Single point of accountability all incidents followed through to resolution Page 16