Waiting Room Network Installation Manual Version 5.0 March 27 th, 2013 PCM Help Desk 1-877-233-9114 Page 1
Table of Contents System Overview 3 Tool List 4 Installation Guide 5 Site Notification 5 Install Universal Sliding Mount 5 Attach Flat Screen Monitor to Universal Mount 7 Connect Power Strip and Power Cables 7 System Connections and Software Installation 8 Perform Audio Level Verification Test with POC 9 Install Brochure Rack 10 Clean Up and Check Out 10 Checkout Forms 11 PCM Help Desk 1-877-233-9114 Page 2
System Overview The basic Waiting Room Network (WRN) consists of a CPU mounted to the back of a flat screen monitor (either 26- or 32-inch LCD). The flat screen monitor is anchored to the wall at a height of 6 to 7 feet. Variations to this configuration will be indicated on the site survey form. Sites installed prior to 2008 will have various hardware but the software configuration will be same. Connectivity will be provided in one of two ways 1) CAT 5 cable to site provided internet jack 2) Analog phone line provided by site. All wires are covered by surface mounted raceway, commonly referred to as Panduit. A Stealth box (phone line splitter) will be installed if sharing existing analog line. A network switch will be installed if sharing internet port. Additionally, a brochure rack will be installed if noted on site survey. You have been furnished a site survey (attached to your dispatch email) that outlines the installation configuration for the site. You must review the site survey prior to your appointment. It is mandatory that you understand the equipment installation location(s) prior to beginning the installation process or servicing PPT equipment. Contact your PCM Help Desk if you have any questions. If the primary office contact wishes to deviate from the site survey instructions you MUST receive approval from PatientPoint BEFORE PROCEEDING. Due to the nature of these offices, it is imperative that you represent yourself and PatientPoint in a professional manner. For any questions or issues, please contact PCM Help Desk: 1-877-233-9114 PCM Help Desk 1-877-233-9114 Page 3
Tool List These instructions Site survey or Work Order WRN Image USB Flash Drive Charged cordless drill 1/8 & 3/16 inch bits P2 & P3 Phillips bits Masonry drill bits Assorted screwdrivers -Phillips & flathead Torx wrenches T-15 & T-20 Stud finder Scratch awl Measuring tape Bubble level Masking tape Fish tape and/or pull string Standard networking tools: Punch-down tool Butt set Tone generator or trace kit Modular plug crimper & RJ11/RJ45 plugs 8-10 foot step ladder USB keyboard & mouse Broom & dust pan or small vacuum CMOS battery Cable stapler & staples Laptop w/ ability internet connectivity Test monitor with speakers Outlet covers 50 ft Cat5 Packing Tape PCM Help Desk 1-877-233-9114 Page 4
Installation Guide STEP 1 SITE NOTIFICATION As soon as you arrive on site, introduce yourself to the office staff If the POC refuses any part of the installation or wishes to change the flat screen monitor location, YOU MUST IMMEDIATELY call your PCM HELP DESK Open all boxes. Review packing slip Confirm all equipment is present & nothing is damaged Any missing or damaged equipment must immediately be reported back to your PCM Help Desk and Patient Point BEFORE PROCEEDING FE MUST CONNECT LAPTOP TO DATA JACK, GO TO PORTTEST.PATIENTPOINT.COM AND CONFIRM ALL PORTS ARE SUCCESSFULLY OPEN. IF THEY ARE NOT, CONTACT PCM HELP DESK. STEP 2 INSTALL UNIVERSAL SLIDING MOUNT FOR CORNER MOUNT Special Instructions for Corner-Mounting From the corner, measure out 3 in each direction The template must not be aligned less than 3 from the corner This will ensure that the mount is hung at least 3 from the corner PCM Help Desk 1-877-233-9114 Page 5
General Instructions for All Mounts The flat screen monitor should be installed at a height of 6 to 7 feet Observe patient traffic patterns to be sure that nobody will hit their head on the screen Mark the location of screen center, use stud finder to locate the nearest stud Draw a line between the two (use pencil) Flip template to align with stud Use level to align; tape to wall Use scratch awl to mark the 6 point mounts Stud side of bracket Level bracket on the wall and mark the three open gapes in the bracket (Fg.3) Drill three ½ holes on the marks you made into stud where bracket holes are Insert snap toggles into holes and secure tightly. Brake off excess plastic (see Fg.3) Before drilling, use level and place bracket to match stud holes and drill stud screws in. Mark dry wall side holes and use e-z toggle drywall bolts to secure other side of bracket (Fg.1) Finished bracket mount should resemble (Fg.3) Installing E-Z Toggle toggle bolts (drywall) DO NOT DRILL A PILOT HOLE! Using a #2 Philips screwdriver, turn E-Z Toggle into drywall until seated flush. Arrows on head indicate direction toggle clamp will open. End with arrows up & down (Fg.3) (Fg.1) PCM Help Desk 1-877-233-9114 Page 6
Fg. 3 STEP 3 ATTACH FLAT SCREEN MONITOR TO UNIVERSAL MOUNT Lift the flat screen monitor in place Hook the top rail Lower flat screen monitor against bottom rail Slide flat screen monitor left or right until it is aligned at the desired place Tighten the lower security screws STEP 4 CONNECT POWER STRIP AND POWER CABLES Slide power strip along lower rail of universal mount Slide CPU power brick above power strip and connect power cord to brick Connect power cord to CPU Plug screen power cord into power strip and power cord into screen STEP 5 PCM Help Desk 1-877-233-9114 Page 7
SYSTEM CONNECTIONS AND SOFTWARE INSTALLATION INTERNET Plug the 100 foot CAT5 cable into the network port on the back of CPU Remove drop ceiling panel above flat screen monitor; route CAT5 cable above drop ceiling & down wall at RJ45 jack location If there are no available ports on the network jack, install the network switch provided; plug in the power adapter, unplug the existing network cable from site s CPU, install switch, plug CPU cable into the switch, as well as the CAT5 cable from the PPT system Connect keyboard, mouse and turn on equipment Confirm computer name should equal Site ID# plus program type, e.g. 1234567imn Confirm system date/ time/ time zone Click on the Install Netkey button to begin the software installation process Upon completion of Netkey software configuration the system will automatically re-boot. Please wait. Upon re-boot, Netkey Installer will display and download will begin ANALOG PHONE LINE Ask the site contact for permission to temporarily disconnect the fax machine while connecting the Stealth device If necessary, plug the DSL filter into wall jack. If applicable, plug the site s DSL connection into the DSL port of the filter (as shown in red circle) Connect the telephone line from the wall jack (or DSL filter if used) to Line on the Stealth Plug the power adaptor into Stealth. (The Stealth must be powered on for ports 2 and 3 to get dial tone.) Connect the phone line from the fax machine to PORT 1 of the Stealth If a credit card machine is used by the office (or other device using the fax line), plug it into the second PORT 1, or alternately PORT 2. SEE DIAGRAM BELOW Run a telephone line from PORT 3 on the Stealth to the waiting room and connect to LINE on the Power Stone Plug a telephone line from Device on the Stealth to the modem (internal on older model Lenovo s. USB for aopen and Seneca) Plug modem into a USB port on the CPU plug CPU and monitor into the 3 way power adapter and plug this into the power outlet on the Powerstone. Plug the Powerstone into the Power Strip. ( behind the monitor on Aopen systems and in the enclosure for older Lenovo systems) Verify that the fax OR credit card machine will send & receive faxes PCM Help Desk 1-877-233-9114 Page 8
Connect keyboard, mouse and turn on equipment Confirm computer name should equal Site ID# plus program type, e.g. 1234567imn. The ISP phone number should be password & phone number(s) as provided on your work order. Click the Verify ISP Settings button (if using modem/analog connection.) System will dial out & attempt to connect to the local EarthLink account. You will see Connected Successfully! IF ISP FAILS: verify that the ISP username, password & ISP phone number(s) are correct based on site survey site ID# & program is on the enrollment form. Verify that the site phone system does not require any special access codes to reach an outside line (such as 9 or any other code) and system date/ time/ time zone are correct. Once confirmed, click on Verify ISP Settings button again. Click on the Install Netkey button to begin the software installation process Upon re-boot the Netkey Installer will display & the download process will begin STEP 6 PERFORM AUDIO LEVEL VERIFICATION TEST WITH POC Once the Netkey process has completed and the program is playing, request that the POC join you in the waiting room to set the volume Press F6 & type netkey to stop the loop Right Click on AKM scheduler to stop loop On the Start Menu, click Sound Test The sound test will open in Internet Explorer. Set a volume level that the POC finds desirable Reboot the CPU PCM Help Desk 1-877-233-9114 Page 9
STEP 7 INSTALL BROCHURE RACK Tape brochure rack template to wall, using a bubble level to make sure the LEVEL LINE and PLUMB LINE are straight IF THE WAITING ROOM HAS A CHAIR RAIL Hang the template so the top holes are above the chair rail and the bottom holes are below. The installed rack should also be aligned so it will cover the power cord as it passes over the chair rail. Since the template will not lie flat, be sure to measure. The distance between the top and bottom holes needs to be exactly 24 Mark the wall using the hole locations on the template marked new installation Screw the four anchors into the wall Partially tighten the screws into the anchors, leaving ¼ protruding Hang the brochure rack on the screws Lift the riser off the top of the rack to access the top screws. Tighten screws & replace riser Insert brochures into the slots STEP 8 CLEAN UP AND CHECKOUT Remove & discard all shipping boxes & leftover equipment. Sweep or vacuum up any dust/debris created while drilling holes Test fax or credit card machine and confirm all equipment is working properly with POC Take pictures of completed installation Verify content is playing on system Call PCM Help Desk to confirm completion of installation and connectivity Obtain approval and signature of POC Faxed signed checklist to PCM Note any unused equipment and take off site (switch, cable, etc) PCM Help Desk 1-877-233-9114 Page 10