Copyright Black Box Corporation. All rights reserved.

Similar documents
USB Director/USB RS-232 Hub

USER MANUAL ME890A-R2 CATX DB9 LINE DRIVER 24/7 TECHNICAL SUPPORT AT OR VISIT BLACKBOX.COM RJ45 RJ45 5 VDC DB9-RS232

ServSwitch DT DVI Pro

4K 2-PORT KVM SWITCH, USB C, DISPLAYPORT

Copyright Black Box Corporation. All rights reserved.

Remote Port USB 2.0 -CAT5

Copyright Black Box Corporation. All rights reserved.

USB TO RS-232 OR RS-422/485 ISOLATED CONVERTER

Transmit USB 2.0 device signals up to 328 feet (100 m) over CAT5 cable, and power the extender locally or remotely.

Express Ethernet Switches

Relay Output Card PCI 32 Outputs 32 Outputs/Kit

Extend video and USB up to 328 feet (100 m) over CAT5e or better cable.

Autosensing ISDN Matrix Switch

Model AC2000A DVI, Audio, RS-232 Extender with EDID Management

Remote Port Wireless USB 2.0 User Guide

DISPLAYPORT KVM DESKTOP SWITCHES

BLACK BOX. Easily extend both HDMI video and USB 2.0. up to 330 feet (100 m). ServSwitch KVM Extender, HDMI and USB 2.0 over CATx ACU2500A

Network Video Codec. Network VideoCodec CAMERA FEBRUARY 2001 AC700A CUSTOMER SUPPORT INFORMATION

HDMI 2.0 SPLITTER 1X4

MicroNTU G.703 X.21 SEPTEMBER 1997 MT241A. MicroNTU G.703-X.21 CUSTOMER SUPPORT INFORMATION

Copyright Black Box Corporation. All rights reserved.

DISPLAYPORT KVM DESKTOP SWITCHES

Easily extend SuperSpeed USB 3.0 signals up to 330 feet (100 meters) over fiber.

Break the 16-foot (5-m) USB distance barrier. This. up to 328 feet (100 meters) from a computer over CAT5 cabling.

4-Port Multimode Fiber Optic USB 2.0 Extender

Relay/Digital I/O Card-16

USB Director/4-Port Hub

4-Port Single-Mode Fiber Optic USB 2.0 Extender

Extend DVI-D video and stereo audio up to 1.5 kilometers over a strand of single-mode fiber or distribute DVI-D and stereo audio to 32 displays.

ServSwitch DT Series USB/DVI/Audio KVM Switches

2-Port CAT5 USB 2.0 Extender with Local Power

Line Share 120B FEBRUARY 1997 FX121A. Phone Line Manager 120B CUSTOMER SUPPORT INFORMATION

MARCH 2011 LB400A-R2 High Speed Ethernet Extender

Connect up to four DB9 serial devices to a USB port.

Copyright Black Box Corporation. All rights reserved.

Connect one or two DB9 serial devices to a USB port.

User Manual. Industrial Ethernet Extender for Extreme Temperatures - 10/100, 1-Port LB323A. Customer Support Information

Easily extend USB 2.0 signals over an IP network or directly over a CATx link.

4-PORT USB 2.0 FIBER EXTENDER

Extend Ethernet with full-duplex transmission up to 10.8 Mbps over two pairs of copper.

Linc Up Plus NT Linc Up Plus ATT Linc Up Plus RLM

Send up to four bidirectional data streams simultaneously over a single pair

Provides one channel for Ethernet over existing voice-grade twisted-pair copper

Pure Home Networking Boxes

4-Port RS-232 PCI Serial Adapter 4-Port RS-232 HS PCI Serial Adapter

Featuring enhanced biometric security with twofactor authentication, providing the perfect blend of security and simplicity.

PCI Plus Adapter RS-232 HS Serial PCI

User Manual. Industrial Ethernet Extender, 10/100, 1-Port LB320A. Customer Support Information

Portable USB Modem Quick Start Guide

USB Directors RS-232

JUNE 2000 SW613A SW613A-K

Extend HDMI signals over CATx cable.

Control your 4-post rack- or cabinet-mounted USB or PS/2 server with the compact, ServTray.

Express Ethernet Switch

BLACK BOX. G.703 NTU w/10baset MARCH 2006 MT330A NETWORK SERVICES

Copyright Black Box Corporation. All rights reserved.

ServSwitch Universal Extender

Featuring enhanced biometric security with two-factor authentication, providing the perfect blend of security and simplicity.

Expand existing, leased line, polled networks without adding computer ports or communications links. Four- and eight-port models available.

Single Channel RS-232/530/422/485/20mA Current Loop Interface

HDMI Audio Extractor with EDID Mgmt

DSLAM Chassis and Software

Set up and manage a large, multichannel digital signage network that spans many locations.

RS-232/422/485 Single-Port PCI Card, Opto-Isolated

twister 10MBPS MEDIA CONVERTERS

2.4 GHz Wireless Remote Unit with Hookswitch

Voice Conferencing System

Pwr. Pwr. Pwr. 4/16 Pwr 2. Rem.F. Rem.F. Rem.F. Token Tx. Link. Link. Link. Rx Al. Rx Al. Link. RX Al RemF. Link. Link. Rx Al. Rx Al.

Store, transport, charge, and sync ipads.

User Manual. Chapter VS-2000-DEC. H.264 Decoder. Contact Information

Manage and control up to 16 DVI and USB servers from your desktop.

Cable Inspector Cable Tester User Manual CICT. Customer Support Information

Clever Code-Operated Switch

ServSwitch Wizard USB Extender

SCSI Fiber Optic Extenders

4- and 8-Line Caller ID

User s Manual. Gigabit Media Converter. Link 10/100/1000BASE-T to 100-/1000-Mbps SFP fiber connections. LGC220AE. Customer Support Information

Copyright Black Box Corporation. All rights reserved.

2-Wire Short-Range DSL Line Driver (HDSL with 10BASE-T)

Chapter. HD View. AC3000A-R2 AC3016A-R2 Series

THE SERVSWITCH FAMILY

NOVEMBER 2000 SW625A-R2 SW626A-R2. Doc. No Rev. B

External ADSL USB Modem Users Manual

Voice Pro JANUARY 2001 FX700A FX701A FX702A CUSTOMER SUPPORT INFORMATION

Black Box Tech Support: FREE! Live. 24/7. Great tech support is just 60 seconds away at or blackbox.com.

DKM TC KM SWITCH W/ HID PORTS

Compact modules which allow you to place your high resolution video display and peripherals up to 492 feet from your system.

Copyright Black Box Corporation. All rights reserved.

Compact Codirectional G.703 Converters

User Manual v icompel Deployment Manager (IDM) v Customer Support Information

Display standard single- or dual-link DVI input across four output monitors.

Provides Full HD and USB extension up to 426 feet (130 m) over CATx.

Simplify and save. Use a wired or wireless network to extend HD-quality digital signage

2-Wire Short-Range DSL Line Driver (HDSL with V.35) (HDSL with X.21)

Dual Port RS-232/422/485 Serial Interface

Secure Site Remote Console Port & Power Manager User s Guide

MARCH 2002 ACS250A ACS251A

User Manual. ControlBridge Wired Touch Panel Desk

Welcome to the ServSwitch Family!

Outlet Managed PDU JULY 2010 MPSH8-S20-120V MPSH8-S V MPSH8-D20-120V MPSH8-D V MPSH16-D20-120V MPSH16-D V

Transcription:

Copyright 2008. Black Box Corporation. All rights reserved. 1000 Park Drive Lawrence, PA 15055-1018 724-746-5500 Fax 724-746-0746

USB X-Tender AUGUST 2008 IC169A IC169AE CUSTOMER SUPPORT INFORMATION Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com E-mail: info@blackbox.com

FCC AND IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS Class B Digital Device. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. If this equipment does cause harmful interference to radio or telephone reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult an experienced radio/tv technician for help. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment. To meet FCC requirements, you must use shielded cables and power cords with this device. (This includes the CAT5 cable you ll use to interconnect the Hostand Device-Interface modules.) This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada. Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada. 1

USB X-TENDER EUROPEAN UNION DECLARATION OF CONFORMITY The USB X-Tender complies with the requirements of the EMC Directive 89/336/EEC. The product was tested in a typical configuration. 2

NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT NOM STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas. 4. Todas las instrucciones de operación y uso deben ser seguidas. 5. El aparato eléctrico no deberá ser usado cerca del agua por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.. 6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante. 7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante. 8. Servicio El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio calificado. 9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación. 3

USB X-TENDER 10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros aparatos (incluyendo amplificadores) que producen calor. 11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como se indique en el aparato. 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato. 14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante. 15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia. 16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo. 17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación. 18. Servicio por personal calificado deberá ser provisto cuando: A: El cable de poder o el contacto ha sido dañado; u B: Objectos han caído o líquido ha sido derramado dentro del aparato; o C: El aparato ha sido expuesto a la lluvia; o D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o E: El aparato ha sido tirado o su cubierta ha sido dañada. 4

TRADEMARKS TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks of Black Box Corporation. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners. 5

USB X-TENDER Contents Chapter Page 1. Specifications... 8 2. Introduction... 11 3. Configuration... 13 4. Installation... 15 4.1 Attaching USB Equipment... 15 4.1.1 Applications with a Single USB Peripheral... 16 4.1.2 Applications with Two USB Peripherals on Separate Channels... 18 4.1.3 Applications with Multiple USB Peripherals Connected Through a Hub... 20 4.2 Attaching CAT5 Cabling... 22 4.3 Attaching Power... 24 5. Operation... 25 6. Troubleshooting... 26 6.1 Things to Try... 26 6.2 Calling Black Box... 28 6.3 Shipping and Packaging... 29 6

TABLE OF CONTENTS Chapter Page Appendix A: The USB X-Tender s Connectors... 30 Appendix B: Extension-Cable Requirements... 32 Appendix C: USB 1.1 Compliance... 35 Appendix D: Device Speeds... 36 Glossary... 38 7

USB X-TENDER 1. Specifications Compliance CE; FCC Class B, IC Class/classe B Standard USB 1.1 (see Appendix C) Interfaces Both Modules: Proprietary dual-channel USB composite; Host-Interface Module: USB Type B; Device-Interface Module: USB Type A Data Rate Up to 12 Mbps on each channel that s set for full speed; up to 1.2 Mbps on each channel set for low speed Maximum Distance USB cable from either Module to attached equipment: 6 ft. (1.8 m) to a computer s USB port; 9.8 ft. (3 m) to a low-speed device; 16.4 ft. (5 m) to a full-speed device; Total USB cable and CAT5 cable, end to end (from computer to farthest peripheral): 150 ft. (45.7 m) if a USB hub or other full-speed device is attached to the Device-Interface Module; 1000 ft. (304.8 m) if only low-speed devices are attached to the Device-Interface Module; For more information, see Appendixes B and D 8

CHAPTER 1: Specifications User Controls (2) Rear-mounted DIP switches on each Module for channel speed Indicators None Connectors Both Modules: (1) Front-mounted RJ-45 female for CAT5 link; Host-Interface Module: (2) Rear-mounted USB Type B female for computer/host connection; Device-Interface Module: (2) Rear-mounted USB Type A female for peripheral/hub connection; (1) Front-mounted 5.5-mm barrel jack for power; See also Appendix A Temperature Tolerance Operating: 5 to 95 F ( 15 to +35 C); Storage: 4 to +140 F ( 20 to +60 C) Humidity Tolerance 20% to 90% noncondensing Maximum Altitude 10,000 ft. (3048 m) 9

USB X-TENDER Power Through desktop power supply: Input: 100 to 240 VAC, 47 to 63 Hz (autosensing); Output: 9 VDC at up to 2.1 amps; Consumption: 7.2 watts maximum Size 1.1"H x 3.9"W x 3.4"D (2.8 x 9.9 x 8.6 cm); width does not include bottom flanges Weight 1 lb. (0.5 kg) 10

2. Introduction CHAPTER 2: Introduction The USB X-Tender is designed to connect computers to Universal Serial Bus (USB) peripherals across much longer distances than USB would normally allow: up to 150 ft. (45.7 m) if any high-speed devices are involved, or up to 1000 ft. (304.8 m) to low-speed devices only. The X-Tender comes from the factory with all of the components shown in Figure 2-1. If anything is missing or damaged, call Black Box Technical Support. Device-Interface Module Host-Interface Module Device-Interface Module s power supply (input cord might not be included) Two 6-ft. (1.8-m) USB cables Figure 2-1. What you get with the USB X-Tender. 11

USB X-TENDER The X-Tender comes in two different versions (IC169A and IC169AE). Both versions include a 100 240-VAC inline power supply with an IEC 320 C7 connector. The IC169A includes a U.S. power cord. The IC169AE does not include a power cord. The only thing you ll need to make your USB X-Tender system work that isn t included is a Category 5 twisted-pair extension cable that will run between the Host-Interface Module and the Device-Interface Module. (See Appendix B for specifications of this cable.) The maximum distance it can run will be determined by the types of USB devices you re using (see Appendix D): If any of your peripherals are full speed, the total end-to-end cable length (including both this cable and the USB cables) between the computer and any peripheral can t be more than 150 ft. (45.7 m), but if all of the devices are low speed, the total cable length can be as much as 1000 ft. (304.8 m). 12

3. Configuration CHAPTER 3: Configuration Configuring the USB X-Tender is easy, because it only involves setting one pair of rear-panel DIP switches on the two Interface Modules, and the settings on both Modules should be the same. The USB X-Tender has two independent channels, channel 1 and channel 2. If you re only connecting a single USB device to the host computer, or if you re connecting a USB hub to the computer, you ll only need to use channel 1. But if you re connecting a pair of nonhub devices, you ll need to use both channels. As shown in Figure 3-1 on the next page, DIP switch 1 applies to channel 1 and DIP switch 2 is for channel 2. If you ll be attaching a full-speed USB device (including a USB hub) to one of the channels, leave that channel s switch set to OFF (up) on both Modules. If you ll only be attaching a single low-speed device to a channel, move that channel s switch to ON (down) on both Modules. If you set the two channels differently because you ll have a full-speed device on one channel and a low-speed device on the other, make sure that you connect the devices to the correct channel when you actually install your system. 13

USB X-TENDER Host-Interface Module Device-Interface Module UP (OFF) = Full speed DOWN (ON) = Low speed Affects channel 1 Affects channel 2 Figure 3-1. The channel-speed DIP switches. 14

4.1 Attaching USB Equipment 4. Installation CHAPTER 4: Installation NOTES For more information about the USB X-Tender s data connectors, see Appendix A. Before you attach any USB peripheral device to the USB X-Tender s Device-Interface Module, we strongly recommend that you plug it directly into the computer that will be attached to the X-Tender s Host-Interface Module and make sure that the device works properly. The USB X-Tender has two independent USB channels. You can attach USB equipment to these channels in any of three ways: Connect a single USB device to a single USB-host port through X-Tender channel 1 (see Section 4.1.1). Connect a pair of USB devices to a pair of USBhost ports through X-Tender channels 1 and 2 (see Section 4.1.2). Connect multiple USB devices to a USB hub, which is in turn connected to a single USB-host port through X-Tender channel 1 (see Section 4.1.3). 15

USB X-TENDER 4.1.1 APPLICATIONS WITH A SINGLE USB PERIPHERAL Attach the peripheral device to the channel 1 port on the rear of the USB X-Tender s Device-Interface Module, as shown in Figure 4-1. (If the device has a nondetachable USB cable, plug the device directly into the X-Tender. If the device has a USB port only, run one of the X-Tender s included USB cables between the device and the X-Tender.) Use one of the X-Tender s included USB cables to attach one of the host computer s USB ports to the channel 1 port on the rear of the X-Tender s Host- Interface Module. 16

CHAPTER 4: Installation Category 5 shielded twisted-pair cable Included USB cable Host- Interface Module Device- Interface Module Device cable or included USB cable USB peripheral Host computer Figure 4-1. A single-device application. 17

USB X-TENDER 4.1.2 APPLICATIONS WITH TWO USB PERIPHERALS ON SEPARATE CHANNELS This type of installation is particularly useful if you want to connect a pair of low-speed devices to a computer, because it will allow you to run your cables across a full 1000 ft. (304.8 m) which would not be the case if you connected both devices through a hub. See Section 4.2 and Appendix D. Attach one peripheral device to each of the channel ports on the rear of the USB X-Tender s Device- Interface Module, as shown in Figure 4-2. (If a device has a nondetachable USB cable, plug the device directly into the X-Tender. If a device has a USB port only, run a standard USB cable not one of the ones included with the X-Tender! between the device and the X-Tender.) Use both of the X-Tender s included USB cables to attach two of the host computer s USB ports to the channel ports on the rear of the X-Tender s Host- Interface Module. 18

CHAPTER 4: Installation Category 5 shielded twisted-pair cable Included USB cables Host- Interface Module Device- Interface Module Device cables or other USB cables USB peripherals Host computer Figure 4-2. A dual-device application. 19

USB X-TENDER 4.1.3 APPLICATIONS WITH MULTIPLE USB PERIPHERALS CONNECTED THROUGH A HUB Attach the USB hub to the channel 1 port on the rear of the USB X-Tender s Device-Interface Module, as shown in Figure 4-3. (If the hub has a nondetachable USB cable, plug the hub directly into the X-Tender. If the hub has a USB port only, run one of the X-Tender s included USB cables between the hub and the X-Tender.) Use one of the X-Tender s included USB cables to attach one of the host computer s USB ports to the channel 1 port on the rear of the X-Tender s Host- Interface Module. 20

CHAPTER 4: Installation Category 5 shielded twisted-pair cable Device cable or included USB cable Included USB cable Host- Interface Module Device- Interface Module USB hub Device cables or other USB cables Host computer USB peripherals Figure 4-3. An application with multiple devices and a hub. 21

USB X-TENDER 4.2 Attaching CAT5 Cabling If you want to, you can connect the Host-Interface Module to the Device-Interface Module with a dedicated Category 5 (CAT5) extension cable. Run this cable directly from the RJ-45 jack on the front of the Host- Interface Module to the matching jack on the front of the Device-Interface Module. However, it s probably more likely that the site or building in which you re installing the X-Tender has a lot of Category 5 (or higher) wiring already installed in it that you ll want to use. If this is the case, run patch cables from the Modules RJ-45 jacks to a pair of interconnected jacks in wiring closets in your site. (Figure 4-4 on the next page shows an example of such an installation.) If you re using both of the USB X-Tender s channels, you ll need all four pairs of wires in a run of 4-pair cable. If you re only using channel 1, you ll be able to use 2-pair cable, or just pairs 1 and 2 of a run of 4-pair cable. In either case, keep in mind that if there are any fullspeed USB devices attached to your system, including any USB hubs, the total length of CAT5 cable and USB cable between the computer and any peripheral must not exceed 150 ft. (45.7 m). But if there are only one or 22

CHAPTER 4: Installation two low-speed devices attached to your system, the total cable length can be as much as 1000 ft. (304.8 m). For a discussion of full-speed versus low-speed devices, see Appendix D. For a more detailed description of the necessary specifications for the CAT5 cable, see Appendix B. Category 5 premise wiring (four pairs required) CAT5 patch cable Included USB cables Host- Interface Module Device- Interface Module Device cables or other USB cables CAT5 patch cable USB peripherals Host computer Figure 4-4. A multiple-device installation using existing premise wiring. 23

USB X-TENDER 4.3 Attaching Power The USB X-Tender s Host-Interface Module gets all the power that it needs to operate from the voltage present on the host computer s USB port. The Device-Interface Module, however, requires an AC power source, not only to operate itself but also to operate any buspowered USB devices that might be attached to it. Take the X-Tender s included power-supply transformer and plug its output cord into the 5.5-mm barrel jack on the front of the Device-Interface Module. Both the IC169A and the IC169AE include a 100 240-VAC inline power supply with an IEC320 C7 male inlet. The IC169A includes a C7 U.S. power cord; the IC169AE does not include a power cord. The Module should power up and begin operating immediately; it has no ON/OFF switch. Refer to Chapter 5 for instructions on powering up the rest of the system. 24

5. Operation CHAPTER 5: Operation After you ve pre-checked your USB equipment and verified that it works when everything s directly connected (see the Note at the start of Section 4.1), then configured your Modules and installed everything, you re ready to power up the system. (At this point, the X-Tender s Remote Module should be plugged in and powered ON, but all devices attached to the X-Tender should be powered OFF.) 1. Turn ON the host computer attached to the Host- Interface Module. 2. Turn ON any powered peripherals attached to the Device-Interface Module. The computer should detect the USB peripherals and the system should then operate transparently, just as if the X-Tender weren t even there. If you have any problems, see Chapter 6. 25

USB X-TENDER 6.1 Things to Try 6. Troubleshooting If you have any problems operating your USB peripherals through the USB X-Tender, here are a few possible solutions you can try: Disconnect/reconnect: Your first step should be to unplug and replug your peripherals one at a time: first the device on channel 1, then the device (if there is one) on channel 2. Within a few seconds, the host computer might recognize the peripherals. Reset the system: If that doesn t work, reset the USB X-Tender system by disconnecting the Host- Interface Module from the host computer. (If both channels are being used, disconnect both USB cables, starting with the channel 1 cable.) Wait 10 seconds and then reconnect the cables. This procedure will reset all connections; hopefully, the peripherals will now work. 26

CHAPTER 6: Troubleshooting Check the speed settings: If the reset doesn t help, verify that the channel-speed settings are correct on both the Host-Interface and Device-Interface Modules (see Chapter 3). If they aren t, correct the problem and perform another reset. Check the cable: If the speed settings aren t the problem, confirm that your cable is not the issue. If possible, move both X-Tender Modules and the attached equipment into a single room. Attach the Modules to each other with a short (not more than 20 ft./6.1 m), known-good CAT5 cable. If the system works normally with a short cable, then the cable you were using is probably either faulty or too long. The maximum length for this cable is 150 feet (45.7 m) if there are any fullspeed USB devices attached to the system. If the system doesn t work, even with a short CAT5 cable, try plugging the USB peripherals directly into the computer. If it still doesn t work, either the computer or the peripherals are malfunctioning. If the equipment does operate correctly when the X-Tender s not involved at all, call Black Box Technical Support. If none of these procedures solve the problem, call Black Box Technical Support as described in the next section. 27

USB X-TENDER 6.2 Calling Black Box If your USB X-Tender seems to be malfunctioning, do not attempt to alter or repair the unit. It contains no userserviceable parts. Call Black Box Technical Support at 724-746-5500; the problem might be solvable over the phone. Before you call, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including: the nature and duration of the problem; when the problem occurs; the components involved in the problem; any particular application that, when used, appears to create the problem or make it worse; and the results of any testing you might have already done. 28

CHAPTER 6: Troubleshooting 6.3 Shipping and Packaging If you need to transport or ship your USB X-Tender: Package it carefully. We recommend that you use the original container. If the shipping is return- or repair-related, include everything you received with the X-Tender when you pack it. Contact Black Box to get a Return Authorization (RA) number. 29

USB X-TENDER Appendix A: The USB X-Tender s Connectors The USB X-Tender has three different types of data connectors: USB Type A, USB Type B, and RJ-45. 1 2 3 4 Pins Pins 2 1 3 4 USB Type A USB hosts, and the ends of USB cables that attach to hosts, have Type A connectors. The USB ports on the X-Tender s Device-Interface Module are Type A female (shown here), just like those on a host computer. The cables from USB peripherals have matching Type A male plugs. USB Type B USB peripherals, and the ends of USB cables that attach to peripherals, have Type B connectors. The USB ports on the X-Tender s Host-Interface Module are Type B female (shown here), just like the To Computer ports on a USB hub. The cable from the USB host computer has a matching Type B male plug. 30

APPENDIX A: The USB X-Tender s Connectors The USB cables supplied with the USB X-Tender, like all USB cables used for normal host peripheral communication, have a Type A plug on one end and a Type B plug on the other. Both types of USB connector have four pins, although the pins are arranged differently. In each case, Pin 1 carries +5 VDC, Pin 2 carries the negative data signal ( Data ), Pin 3 carries the positive data signal ( +Data ), and Pin 4 carries ground. 8 Pins 1 RJ-45 8-pin RJ-45 connectors are currently the most widely used connectors in computer networks, largely because they re modular (easy to plug and unplug) and they re ideally suited for use with Category 5 (CAT5) wiring. The Host-Interface and Device- Interface Modules both have a single RJ-45 female jack (shown here); you ll run a CAT5 cable terminated with matching RJ-45 male plugs between these jacks on the two Modules. For a pinout of this connector and the CAT5 cabling, see Appendix B. 31

USB X-TENDER Appendix B: Extension-Cable Requirements The extension cabling that you ll use to interconnect the USB X-Tender s Host-Interface and Device-Interface Modules must be Category 5 solid-core twisted-pair cable, pinned and paired according to TIA-568A or (preferably) -568B, terminated with standard RJ-45 plugs. To maintain compliance with FCC Part 15 Class B regulations, this cable should be shielded. Unshielded twisted-pair cabling will work, but should only be considered for commercial environments where interference is less likely to be a problem. If you re using both of the USB X-Tender s channels, you ll need all four pairs of wires in a run of 4-pair cable. If you re only using channel 1, you ll be able to use 2-pair cable, or just pairs 1 and 2 of a run of 4-pair cable. (Pairs 1 and 2 correspond to pins 1, 2, 3, and 6. These are the same pins that 10BASE-T uses, so you can use 10BASE-T cable for this purpose. However, under no circumstances should you ever connect the USB X-Tender to any 10BASE-T equipment! This could damage the X-Tender, the attached USB equipment, and your 10BASE-T network!) 32

APPENDIX B: Extension-Cable Requirements This cable should be pinned straight through (Pin 1 on the Host-Interface Module to Pin 1 on the Device- Interface Module, Pin 2 to Pin 2, and so on). The pinout of the RJ-45 connectors on the front of the Modules is shown in Figure B-1 on the next page. The color-coding of the twisted pairs in standard TIA-568A and -568B compliant 4-pair CAT-5 cables is also shown in Figure B-1. This information will be important if you are using existing premise wiring as an extension-cabling component. The X-Tender can be used with cables compliant with either standard, but the same standard must be used from one end of your X-Tender cabling to the other. As noted elsewhere in this manual, the maximum length of the extension cable is determined by the speed of the USB peripheral devices that must be supported (see Appendix D). Full-speed devices such as cameras and scanners will limit total cable length (including CAT5 and USB cable) between the computer and any peripheral to a maximum of 150 ft. (45.7 m). But if you re only attaching one or two low-speed devices such as mice, the total cabling can be as long as 1000 ft. (304.8 m). 33

USB X-TENDER RJ-45 Female Pins 8 7 6 5 4 3 2 1 Pin Pair TIA-568A TIA-568B X-Tender Color Color Channel 1 2 White/Green White/Orange 1 2 2 Green/White Orange/White 1 3 3 White/Orange White/Green 1 4 1 Blue/White Blue/White 2 5 1 White/Blue White/Blue 2 6 3 Orange/White Green/White 1 7 4 White/Brown White/Brown 2 8 4 Brown/White Brown/White 2 The cable shield is normally attached to a shielded connector housing at one end of the cable. Figure A-1. Pinning of the RJ-45 connectors and pinning/pairing of the Category 5 cables. 34

APPENDIX C: USB 1.1 Compliance Appendix C: USB 1.1 Compliance The USB X-Tender is designed to extend the maximum connection distance between host computers and peripheral devices that conform to the USB 1.1 specification. This includes simple USB devices such as mice, cameras, printers and scanners; USB hubs; and compound USB devices such as keyboards with built-in hubs. Under USB 1.1, the maximum connection distance for a USB device is 5 meters (16.4 feet) for full-speed devices or 3 meters (9.8 feet) for low-speed devices. It is also possible to connect up to five USB hubs in a daisychain configuration to achieve an extended connection distance of up to 25 meters (82 feet). Using the USB X-Tender, you can connect any USB-1.1-compliant device to a host computer with a USB-1.1-compliant port over an extended distance without needing to daisychain hubs. 35

USB X-TENDER Appendix D: Device Speeds USB devices can communicate at either of two top speeds. Low-speed devices communicate at up to 1.2 Mbps, while full-speed devices communicate at up to 12 Mbps. Manufacturers of USB devices will typically implement a device as low-speed or full-speed depending on what they re designed to do: Low-speed A mouse, for example, will always be implemented as a low-speed device because it only needs to communicate the coordinates of a single point or the status of a few buttons. This can be done easily at 1.2 Mbps. Most other pointing devices, including keyboards, touchscreens, trackballs, and joysticks, will also be implemented as low-speed devices. Full-speed A video camera, on the other hand, will always be implemented as a full-speed device, because it must communicate the status of a large array of video pixels points up to 30 times each second, which can easily require 12 Mbps (and strain even that limit). Other devices that have to send or receive massive amounts of video, audio, or other information in real time including scanners, 36

APPENDIX D: Device Speeds printers, headsets, microphones, and sound systems will also be implemented as full-speed devices. There are two other specialized devices that are always implemented as full-speed devices: USB hubs and USB compound devices such as keyboards with built-in hubs. If you are not sure of the speed of your USB device, consult its manual. If that doesn t tell you, check with the device s manufacturer. You will need this information to set up the USB X-Tender. 37

USB X-TENDER Glossary USB, like most other standards, has its own set of buzzwords. Here are definitions for a few of them. USB The Universal Serial Bus communication interface. USB device A computer peripheral such as a keyboard, mouse, printer, scanner, camera, etc., that outputs or inputs data on USB. A USB hub functions as a USB device to a computer, but as a USB host to peripherals. USB host A computer or other central piece of equipment with USB ports to which USB devices can be attached. A USB hub functions as a USB host to peripherals, but as a USB device to a computer. USB hub A concentrator that allows one or more USB devices to be connected to a single USB port on a host. For example, a 4-port hub can connect up to four USB devices to one USB-host port. All USB hubs are fullspeed devices upstream and support any combination of full-speed and low-speed devices downstream. 38

GLOSSARY Compound USB device A compound USB device is a piece of equipment that includes more than one USB Device or a combination of USB Device(s) and USB Hub(s). For example, a USB keyboard that includes a built-in USB Hub is a compound USB device. Note that compound USB devices are always full speed on the upstream side. Upstream Toward the host. Data passed from a device to a host travels upstream. Downstream Toward a device. Data passed from a host to a device travels downstream. Full-speed Describes a device that communicates with the host at the full speed of the Universal Serial Bus, up to a maximum of 12 Megabits per second (12 Mbps). Low-speed Describes a device that communicates with the host using a special low-speed protocol, up to a maximum of only 1.2 Megabits per second (1.2 Mbps). 39

NOTES

NOTES

NOTES