Brochure 2018 SIMPLE LOW PRICE RELIABLE
Welcome Choosing a new phone system? Can you imagine a new business phone system that makes crystal clear calls to anyone, anywhere with lots of new business features? You could keep all of your phone numbers and because we deeply discount all of the hardware you can get the system for free You get all of the power features including: Call recording IVR Voice Menus Call transfer and pickup and many more Even better, because we do all of the configuration and programming we believe the Birchills Telecom system is the simplest, most powerful solution you can get It s pre-programmed, but you can change and control anything using the customer web portal or we ll do it for you, free You can see how how much you are saving on calls with our real time cost reporting and get all the information you could ever want using our management apps Just so you know we have never increased our prices in the 9 years we have been trading! It all adds up to a great deal David Hill Chairman
Have It All Any time, any place any device NO LONG TERM TIE IN Add more phones or take them away, any time No credit checks Instant on No waiting Pay for calls monthly after you ve made them FREE UK PHONE NUMBERS Add phone numbers from anywhere, any time, any place Port in your existing phone numbers Full range of foreign and non-geographic numbers EVERYTHING - FROM THE START All the features now, no sneaky extras No credit checks, no long contracts Change anything, at any time, with no penalties LEGENDARY SUPPORT Unlimited free technical support Talk to experts immediately No foreign call centres Happy to make any changes to systems for you
Who Are Birchills Telecom? Birchills Telecom is the company that provides great Cloud based business phone services & systems Birchills was founded in 2009 by David Hill to offer great value telecommunication services with none of the bureaucracy of the big phone companies, directly to business customers We are an independent company based in Walsall, West Midlands with an established track record of providing a service that is second to none Today we are happy to provide services to over 1000 customers who stay with us because they want to not because they are tied in to long term contracts We are the friendly, human face of communications You talk to real experts who are keen to help immediately no more call centres and queues to get answered We make it easy for our customers to get and operate the latest technology All upgrades are always free Birchills Telecom is committed to operating responsibly and delivering best value We operate in an environmentally friendly manner and VoIP phone systems are inherently green Our customer support is legendary and ongoing, free forever
PBX & Portal Features The System The system is built to be reliable with multiple redundant servers, all in the UK It is never out of date because it provides continual free upgrades There are no maintenance charges and no licence fees You get all of the features from day one at no extra charge It has been built from the start to be the simplest system you can get 9999% Uptime Custom IVRs The Birchills PBX Manager The Birchills PBX and Portal is our browser based user portal allowing you to view a detailed overview of your entire communication system It can be accessed on any web browser with a username and password that will be provided during signup The portal lists all phone numbers and extensions on your system as well as any IVR s, voicemail boxes etc It allows up to the minute call monitoring as well as access to any call recordings made You can make changes to the way the service works, upload greetings and set time based rules - or we can do it for you
PBX & Portal Features Follow Me Your mobile phone, home phone and office phone systems can ring at the same time - you can answer whichever you choose Call Queues Calls can be queued until operators are ready to take the call Call position is announced to the caller Transfer Transfer calls to another user easily, either blind or announced, wherever in the world the other user is DDI (DID) Set up a direct dial number so your customers can call directly Calendar Based Rules You can have the system work differently at different times of the day So you can have out of hours messages, messages for holidays or transfer calls to different numbers
PBX & Portal Features Call Recordings Access, search and download all your call recordings Call Hold Place a caller on hold with custom music and messages Live Call Data See and search all calls including duration and cost Caller Name With caller ID active you know who s calling before you answer Voice Menu Interactive voice response, also known as voice menu, or auto-attendant - a list of options plays allowing caller to choose where to direct their call Voicemail Voicemail allows callers to leave messages outside of hours or when you can t take the call
Phone Numbers Your phone numbers say a lot Do yours say good things? Your phone numbers say a lot about your business They can indicate where you are They can be memorable They can be national They can be free or premium Whatever you choose they can add that professional first impression of your business What numbers can you announce? You can choose to display to your customer any phone number you own So, if you want your customer to think you are in London and you have a London number then you can display that number to them although you may be in Glasgow Keep your existing numbers If you have some telephone numbers that you want to keep then you can port them into our system We contact your existing supplier and ask to transfer The process often takes a couple of weeks but we can supply temporary numbers and you can get a call divert set up So you can be up and running quickly
The Finest IP Phones & Devices Recommend Supply Support Only when we are happy that it is best in class do we recommend it We produce our guides in plain English and produce guidance videos Then, and only then, do we supply recommended hardware When we do supply the hardware, we ensure that it is fully programmed and configured for your personal use before you get it Then, we ship overnight with our long term couriers That means it s just plug and play In the unlikely event that you get problems, we support and diagnose problems remotely and we rapidly supply replacement hardware, when necessary We know about hardware, supply only the best and we support it fully including DECT equipment Bring your own device We don t only support our hardware - we support a range of soft phones running on all devices - IOS, Android and Windows So you can speak to your customers, wherever, whenever and on any device And of course, we ll help at any time Choose your manufacturer Almost any SIP phone can be used with the Birchills service This means our customers get a great choice when it comes to setting up their system Your phone will arrive pre configured and set up to whichever extension you want All you have to do is plug it in and it will work
Management Apps Birchills range of apps Birchills has a range of apps available to allow users to get the very most out of their phone service From reviewing call recordings to making calls, we have an app to suit almost every situation Call Analytics Analytics gives you the ability to dig into the data behind your business phone system You can use our pre-built charts to visualise your data, or build your own charts and dashboards to meet your exact needs SMS Controller SMS Controller is an app which allows you to send, receive and schedule SMS text messages directly from your browser using your existing office phone systems PBX Manager This is a Cloud based system so there is no need for an on site PBX Our PBX Manager gives you all of the power features you can think of, with no extra charges Communicator Birchills Communicator allows you to make and receive calls directly from within your web browser, without the need for any additional browser plugins, addons, or downloads Easy Dial+ We are proud to offer Birchills EasyDial+ - a browser extension for Chrome Dial any number on your screen and much, much more
Messages & Music Bespoke professional voice messages and music improve your customer experience You sound truly professional with the right content Birchills bespoke messages and music can be used: on Voice Menus and IVR s to save the customer time on hold to reassure the customer to invite customers to leave messages With Birchills you can change your messages and music to anything you like and the quality is really great too We offer a range of free, copyright free music that you can use You can also supply your own messages and music and we will upload and configure it for free Whatever you choose is yours forever no repeat fees no rentals Just one payment when you are happy
What Can Birchills Do For You? Increase Efficiency People like talking to people Voice calls can do things that other methods of communication find very difficult Complex situations can be summarised very quickly when people talk Misunderstandings are minimised, trust and rapport are established Increase Sales Customers want to be able to talk to real people when they choose to make a purchase Inevitably this means they all choose to make calls at the same time whenever is most convenient for them The inherent flexibility in the Birchills System means that you can choose to meet this challenge as you wish Maybe, you turn over more phones to be in the sales department when the peaks happen Maybe, you outsource traffic to home workers The choice is yours Reduce Costs The more time your people spend doing unproductive things, the more money you waste The Birchills Telecom System lets you look at the telephone activity of all your users You can slice and dice the data in any which way you choose If the analysis shows you are calling one supplier a lot, then you can arrange to do business more efficiently with them maybe use email
Why Choose Birchills Telecom? Energy Saving The Birchills phone system is a hosted system, which means that all of the computing is done remotely in a server farm in the Cloud This means that you do not pay for the electricity, that you would, to run an old PBX 24 hours a day So you save energy and cost Why Choose Birchills Telecom? We re Cloud based telecom experts and have invested heavily in our network to make sure we can provide crystal clear calls, together with all of the power features you Why Telecom? could Choose want The Birchills network has been designed from the start to be simple, affordable and reliable It delivers in excess of 9999% up time Additionally because multiple sessions are hosted simultaneously on the servers they use a lot less energy than they would do if everyone had their own dedicated PBX Simplify Administration The Birchills phone system provides ease in navigating and configuring the setup and maintenance process You can monitor and change call logs, network configuration settings, in fact anything It also gives you access to change any PBX extension and voicemail settings But if all that sounds difficult just give us a call and we ll do it We supply the business telecommunication needs every day for over 1000 customers and have done for over 9 years We have never raised our prices We don t tie you down with long contracts or force you to choose our hardware or broadband Our customers stay because they want to not because they have to Every customer enjoys our legendary free support we are happy to make any changes that you want for free at any time Network support operates 24/7/365 When you call us, you talk immediately to our friendly experts on our systems there are no foreign call centres and no delays
BIrchills Telecom Ltd 200 Rookery Lane Walsall WS9 8NP 01922 21 33 33 wwwbirchillsnet support@birchillsnet