Table of Contents What is Raytheon Identity Proofing service?... 3 How do I complete Raytheon Export Control Awareness Training?... 3 Can I complete my training and then schedule proofing?... 3 What if I submitted an incorrect date for training and would like to change it?... 3 Why do I need to use Raytheon Identity Proofing Service?... 3 How do I know if I need to purchase the Identity Proofing service?... 3 What is a Raytheon Identity Proofing License Key?... 4 What is a License Activation?... 4 Who do I contact if I am unable to complete my proofing appointment registration using my license key?... 4 In what order do I complete Training and Proofing?... 4 Purchase Questions... 4 What is the cost of one Identity Proofing?... 4 How do I pay for the license key?... 5 I lost the introductory email labeled Raytheon System Access: Identity Proofing Steps via Exostar. What should I do?... 6 What is Exostar's refund policy for the Raytheon Identity Proofing Service?... 6 My license key is not working. What do I do now?... 6 What is the validity of my license key purchase?... 7 What can I do if my license key has expired without registration?... 7 I did not get an email with the license key. Where do I get it?... 7 How do I purchase multiple Identity Proofing appointments?... 7 What if I want to pay with a purchase order instead of a credit card?... 8 What information will I receive after completing purchase?... 8 If I purchase multiple proofing appointments (e.g. 25), will I receive 25 Identity Proofing license keys?... 9 I could not complete my proofing appointment. How do I restart the process?... 9 Proofing Appointment... 9 I have submitted my proofing appointment request. When and how will I be contacted for my... 9 appointment?... 9 I forgot a document for this proofing event. What do I do?... 10 1
The information submitted by RAYTHEON does not match my legal information. How do I get it corrected?... 10 Will I receive notification when I need to get reproofed?... 10 I am unable to make it to my proofing appointment. How can I reschedule my appointment?... 10 How much notice must I provide to reschedule my identity proofing appointment?... 10 What should I bring to my identity proofing appointment?... 11 What can I bring to verify my name change?... 11 Can my proofing be expedited?... 11 Can I get a copy of my proofing package?... 11 My registration email is missing my middle name and/or suffix. Will this cause an issue during proofing?... 12 If there is an issue with my employment verification letter will I fail my proofing?... 12 What information in my employment letter would be considered a failure?... 12 Does my identity proofing request expire?... 13 My registration email and/or employment verification letter does not match my legal identity documents. Will this cause an issue during proofing?... 13 Are there any situations that are exempt from legal identity document matching requirements?... 15 Proofing Status... 15 How do I know if I have cleared my proofing?... 15 What is the next step after I get proofed? Who should I contact for information?... 15 What is the validity of this Identity Proofing?... 15 I am already proofed. However, I am moving to a different country. What is the process? Do I need to be reproofed?... 15 I am currently a permanent resident but will be a US Citizen in a month. What do I need to do?... 16 2
General Questions What is Raytheon Identity Proofing service? The RAYTHEON Identity Proofing service requires you to register, complete Raytheon Export Control Awareness Training, schedule and successfully complete an in-person identity proofing appointment with an Exostar designated notary. How do I complete Raytheon Export Control Awareness Training? 1. If you have existing access to the Raytheon Supplier Portal, log into your account via Exostar MAG using your 2FA token or equivalent. Click to open the Raytheon Supplier Portal listed under My Applications. On the Raytheon Supplier Portal, click Export Control Training under the FAQ/Training section on the left. OR 2. Email Raytheon at askraytheon@raytheon.com to request a PDF copy of the Export Control Awareness Training (CEI003WB). Be sure to state in your subject line: PDF copy of the Export Control Awareness Training for Exostar. Note: Upon receipt of the PDF copy, read and review the slides. There is not an on-line module for non-raytheon employees to access. Once complete, log into your Exostar MAG profile go to the My Account tab Edit Profile to record the date of completion. You DO NOT need to sign the Acknowledgement and Signature page included at the end of the training slides. Can I complete my training and then schedule proofing? Yes you may complete training and then schedule proofing or vice versa. There is no particular order in which these 2 steps have to be completed. What if I submitted an incorrect date for training and would like to change it? On My Account page if users proofing status is Active they will no longer be able to make any edits to the training date. Why do I need to use Raytheon Identity Proofing Service? Users must complete this process to gain access to Raytheon ERFX application. How do I know if I need to purchase the Identity Proofing service? You only need to purchase a license if one was not provided to you by your company. You can skip this step if you can verify that a license key was purchased for you. 3
What is a Raytheon Identity Proofing License Key? If you have been instructed to purchase a license, Exostar issues the Identity Proofing license key when you have made full payment for the purchase of your identity proofing service. This key represents the proof of your purchase and is a unique identifier that you will need to complete the registration to schedule your proofing appointment. This license key is sent to you via email once Exostar has received full payment for your order. What is a License Activation? Each license key is associated with the number of purchased proofing appointments. It is a subset of available proofing appointments for the license key. For instance, if you purchased 10 proofing appointments for US in a single purchase, you will receive one (1) License key with 10 'activations', meaning the same license key can be used 10 times to register and schedule the proofing appointment. Note that if you purchase a single proofing appointment, then your license key will have only one (1) activation. Who do I contact if I am unable to complete my proofing appointment registration using my license key? If you get an error message while registering to schedule your appointment: o Make sure that your license key has not expired. The license key is valid for 90 days from the date of purchase (not the date of payment). If your license key has expired, you will need to purchase a new proofing appointment. o Make sure that you are typing or copying the license key correctly. Try copying the license key to Notepad before pasting in the registration form to ensure that your browser is not adding any special characters. Make sure that you remove any leading or trailing spaces when you paste or type the license key during the registration process. In what order do I complete Training and Proofing? Training and Proofing can be completed in any order you like. There is no strict guideline from Raytheon. Purchase Questions What is the cost of one Identity Proofing? The cost of a proofing event at a US location is $145. You will also be required to have a 2FA token for access to the Raytheon Supplier Portal, with an annual cost of $34.00 where events are kept. 4
How do I pay for the license key? The accepted form of payment is by credit card, check, wire transfer, or purchase order. All requests for license keys must first be submitted via webstore to fulfill orders. Regardless of the payment method, your purchase is valid for 90 days from the date of purchase (not the date of payment). o Credit card payment: Payments by credit card are immediately processed and you will receive your license key immediately via the email address that is provided to Exostar. o Invoice: An invoice request will be sent electronically to the email address provided during the purchase. All payments received in the following methods must reference the invoice number provided after your webstore submission. IMPORTANT: Payments towards invoices must be made in full before a license key is issued. Mail Check Payments to: Exostar LLC PO Box 301003 Los Angeles, CA 90030-1003 For overnight payments (Only Fedex, UPS, etc.): Exostar LLC ATTN BOX #301003 2277 E. 220 TH Street Carson, CA 90810-1639 Purchase Order (PO): The recommended process to purchase multiple license keys in advance is via purchase order. To acquire license keys, you must: 1. Begin your request through webstore and select "Invoice" as your payment option. 2. An invoice request will be sent electronically to the email address provided during the purchase. 3. Submit PO by responding to the email address that provided the Invoice and reference the Invoice number provided. IMPORTANT: If you choose to pay using a Purchase Order, you will not receive your license key until all payments are paid in full. To expedite delivery of the license key, make a credit card payment against the invoice, pay with check, or wire payment for the amount due. 5
I lost the introductory email labeled Raytheon System Access: Identity Proofing Steps via Exostar. What should I do? To retrieve a new email, contact Exostar Customer Support. To open a self-service case, select the following information on the Online Case Form to expedite resolution: Related Buyer/Partner - Select 'RAYTHEON' Product - Select 'Raytheon Identity Proofing Service' Issue - Select appropriate option Once you have attained this information, click here to resend the email titled Raytheon System Access: Identity Proofing Steps via Exostar, enter your ID, and enter the corresponding captcha to complete the request. What is Exostar's refund policy for the Raytheon Identity Proofing Service? Exostar incurs costs each time a license key gets activated. Please review the refund policy below: Exostar's standard refund policy is 15 days from the date of purchase, if a license key has not been activated. License keys with multiple proofing appointment instances qualify only if none of the instances have been registered (activated). If a license key has been registered, Exostar will not refund your payment. If you are absent for your proofing appointment, do not bring the required documents or bring incomplete/mismatch documents, you will be required to purchase a new proofing appointment. No refunds will be granted for missed appointments or incomplete documentation. My license key is not working. What do I do now? You will get error messages while activating your license key for any one of the following reasons: Your purchase has expired - Your purchase is valid for 90 days from the date of purchase (not from the date of payment) Your license key has zero (0) registrations left - If you received a license key from your company, then it is possible that there are no registrations available on the license key. Contact the sender for a new license key. Each license key is specific to the country for which it was purchased. If you use a license key that was issued for a different country than the one that Exostar has in its system for you, then you will receive an error. 6
To resolve some of the issues prior to creating a self-service case with Exostar: Make sure that your license key has not expired. License key is valid for 90 days from the date of purchase (not the date of payment). If your license key has expired, you will need to purchase a new proofing appointment. Purchase here. Make sure that you are typing or copying the license key correctly. Try copying the license key to Notepad before pasting in the registration form to ensure that your browser is not adding any special characters, Make sure that you remove any leading or trailing spaces when you paste or type the license key during the registration process. If you have received the license key from your company, make sure that the license key is valid and has at least one activation left to allow you to register. What is the validity of my license key purchase? Your license key is valid for 90 days from the date of purchase, not from the date of payment. It is very important that you complete all payment transactions in a timely manner to allow you time to register your license key within 90 days from the date of your purchase. No reminders will be sent to notify you of your purchase expiration. IMPORTANT! An appointment date must be scheduled within 45 days of registration to avoid a cancellation of your proofing request. What can I do if my license key has expired without registration? If your license key has expired, you will need to purchase a new license key and register it within 90 days of purchase. Additionally, you will need schedule your proofing appointment. I did not get an email with the license key. Where do I get it? When Exostar has received full payment for your purchase, you will automatically receive an email providing proof of purchase and the license key required to complete proofing appointment registration. If you are unable to locate the email, please check you junk mail folder for an email with the subject line, Raytheon Computers System Access. You must be the purchaser to retrieve a license key. You may retrieve the license key by logging into your Exostar MAG account. After you ve logged in, click on BILLING AND SUPPORT in the upper right corner. Select the customer role with your first and last name. This will allow you to access the customer center. Go to the Account Subscription and License Key management section. Click on License Key and Subscription Usage Detail. How do I purchase multiple Identity Proofing appointments? To purchase multiple proofing appointments for your company's RAYTHEON users who need to complete Raytheon Identity Proofing, follow the instructions below: 1. Start your purchase of Identity Proofing appointments through Exostar's Web Store. 7
Alternatively, if you have an existing MAG account, you can purchase it through the Billing and Support Center. 2. Please select the country location for the proofing appointments. (Currently US is the only option available) 3. Enter the number of identity proofing appointments you plan to purchase. 4. Select your payment method - credit card or invoice. For detailed information on making payments, refer here. 5. To finish the purchase process, create a Web Store account. This will allow you to manage your purchases. Note that this is not applicable if you are purchasing through Billing and Support. What if I want to pay with a purchase order instead of a credit card? You may use a purchase order (PO) to pay for the proofing appointments. However, the payment process and the license key that is required for registration will not be sent to you until full payment has been made to Exostar. IMPORTANT: Your purchase is valid for 90 days from the date of purchase (not from the date of payment). It is very important that you complete all payment transactions in a timely manner to allow you time to register your license key and schedule your proofing appointment within 90 days from the date of your purchase. No reminders will be sent to notify you of your purchase expiration. To acquire license keys by Purchase Order, you must: 1. Begin your request through webstore and select "Invoice" as your payment option. 2. An invoice request will be sent electronically to the email address provided during the purchase. 3. Submit PO by responding to the email address that provided the Invoice and reference the Invoice number provided. What information will I receive after completing purchase? If you pay by credit card, you will receive the notifications listed below from Exostar within 15 minutes of completing the purchase process. Order Confirmation Receipt of purchase Activation key 8
If you request an invoice, you will receive the notifications listed below from Exostar within 15 minutes of completing the purchase process. Order Confirmation Receipt of purchase You will receive the Activation Key email after Exostar has received full payment for your purchase. For information on how to pay via check or wire transfer, refer here. If I purchase multiple proofing appointments (e.g. 25), will I receive 25 Identity Proofing license keys? If you purchase multiple proofing appointments in a single transaction for a single country, then you will receive one license key that is valid for the number of proofings purchased. For example, if you purchased 25 proofings, then one license key can be used 25 times to register to schedule for a proofing appointment. I could not complete my proofing appointment. How do I restart the process? If you have been unable to complete your proofing appointment, then you will need to contact your company and notify that the proofing was not completed. Here are the activities that will take place: Exostar will send you a new purchase email titled Raytheon System Access: Identity Proofing Steps via Exostar to start your proofing appointment purchase and registration. Purchase your new Proofing appointment online via our webstore. Ensure the following: All issues have been resolved prior to re-registering for your new proofing appointment. You have confirmed your date, time and location of the proofing appointment with the notary. Once you have purchased your new proofing appointment, complete your registration to schedule the appointment and follow the instructions in your new purchase email received from Exostar titled Raytheon System Access: Identity Proofing Steps via Exostar. Proofing Appointment I have submitted my proofing appointment request. When and how will I be contacted for my appointment? If you are based within the United States, you will receive a phone call from an Exostar authorized notary within 2 business days. If the notary is unable to reach you via phone, a voice mail message will be left for you with instructions on contacting the notary. Additionally, an email will be sent 9
with instructions on how to contact your notary. It is your responsibility to reach out to the notary if a voicemail has been left for you. I forgot a document for this proofing event. What do I do? If you DO NOT bring all of the required documents or bring incomplete and/or name mismatched documents to the proofing appointment, your proofing will be incomplete and canceled. You will be required to complete the purchasing process again before scheduling a proofing appointment. It is important that you bring all of the required documents to your proofing appointment to avoid additional charges. Please refer to the list of required documents on myexostar.com. The information submitted by RAYTHEON does not match my legal information. How do I get it corrected? If your information within email titled Raytheon System Access: Identity Proofing Steps via Exostar does not match your legal information displayed on acceptable primary and/or supplementary identification, you will need to log into your MAG account. DO NOT complete your purchase of the proofing or schedule a proofing appointment without correcting this information. If your information does not match the information given by RAYTHEON to Exostar, notaries will reject your proofing documents. You will be required to complete a purchase again before scheduling a new proofing appointment. IMPORTANT: Please review the list of acceptable documents before registering for a proofing appointment on myexostar.com. Will I receive notification when I need to get reproofed? Your RAYTHEON contact will be able to provide you this information. Exostar does not have any information on the RAYTHEON re-proofing requirements. I am unable to make it to my proofing appointment. How can I reschedule my appointment? To reschedule your proofing you must contact your assigned notary 24 hours prior to the appointment. If you do not have the contact information of the notary or are unable to reach your notary, you may contact Exostar Customer Support for additional support. Note that failure to reschedule your appointment 24 hours prior to your meeting will result in a failed proofing and you will need re-purchase a proofing appointment as well as reach out to your RAYTHEON Hiring manager to resubmit a proofing request. How much notice must I provide to reschedule my identity proofing appointment? You must reschedule at least 24 hours prior to the appointment to ensure you do not incur an additional proofing fee. Any request to cancel beyond 24 hours, will result in a failed proofing and you will need re-purchase a proofing appointment as well as reach out to company to resubmit a proofing request. 10
What should I bring to my identity proofing appointment? There is a list of acceptable documents for identity proofing found here. I have acquired a new name and that does not match the name on my identity proofing document. What can I bring to verify my name change? In addition to providing a document from the list of acceptable documents, you must bring evidence of the legal name change. This can be a marriage license or another legal name change document that must be accompanied with an unexpired photo id issued by a state or federal agency that also displays the new name. See below examples: Failed Proofings Example Proofing Submission displays: John Doe Legal Name Change document displays: William Doe Unexpired Driver s License: John Doe Successful Proofings Example 1: Proofing Submission displays: John Doe Legal Name Change document displays: William Doe Unexpired Driver s License: William Doe Example 2: Proofing Submission displays: Jane Doe Marriage License displays: Jane Smith Unexpired Driver s License: Jane Smith Can my proofing be expedited? Exostar does not offer expedited proofing. There are no exceptions. Can I get a copy of my proofing package? A signed copy of the proofing package can be provided to you at the time of the appointment if a copier is available at the appointment location. 11
My registration email is missing my middle name and/or suffix. Will this cause an issue during proofing? 1. If the registration email, RAYTHEON Computer System Access does not display a middle name but one reflects in the legal documents and/or employment verification letter; this will not result in a failed proofing. 2. If the registration email, RAYTHEON Computer System Access does not display a suffix but one reflects in the legal documents and/or employment verification letter; this will result in a failed proofing. IMPORTANT: Accompanying identification such as federal or state issued Photo IDs only require first and last name to match. Please review the list of acceptable documents. If there is an issue with my employment verification letter will I fail my proofing? If there is an issue with employment verification letter at the time of proofing, you will be notified of the error in one of the following ways: 1. The notary will notify you of the errors at the time of the appointment and will provide the direct fax line number to send a corrected version of the employment verification letter. 2. Exostar will log a case and send communication to you with details on errors that require correction and the direct fax line number to send a corrected version of the employment verification letter. IMPORTANT: The updated employment verification letter must be faxed to (866) 550-3059 within 5 business days of the proofing appointment to avoid a failed proofing event. What information in my employment letter would be considered a failure? If a suffix in your name (e.g., John Doe Jr.) and is not included in the employment letter. Showing a suffix is required if one displays on your identity documents. 1. The location of incorporation is listed incorrectly. The letter must state that the company you are employed by is incorporated in State/Province and Country. If the company is located in the US, providing the city and state of incorporation is acceptable. The following examples are acceptable: Washington, DC; Washington, DC, USA; San Diego, California. 2. The company name is incorrect. If the company name listed on the invitation is ABC Designs LLC but, at the time of proofing, the provided employment letter says Ratsoxe Inc., the company name is a mismatch. This would be considered a failure. 12
Does my identity proofing request expire? Rule 1: Proofing request has been waiting for key registration for 45 days. Rule 2: Proofing request is registered for proofing but no action has been taken to complete for 45 days. This could occur in the following: 1. Notary has attempted to contact user for a proofing appointment using the email and phone number submitted on their behalf by their RAYTHEON contact and no response has been received to set appointment 2. Notary has made contact to schedule proofing and user did not set appointment date 3. Original appointment was cancelled and user has not provided a new date to reschedule ***Note: A new license key must be purchased if a user identifies that the registered proofing is still needed*** My registration email and/or employment verification letter does not match my legal identity documents. Will this cause an issue during proofing? The registration email titled Raytheon System Access: Identity Proofing Steps via Exostar and company issued employment verification letter must closely match what is displayed upon the RAYTHEON approved required legal documents. Some name discrepancies are acceptable when comparing to a proofing participant s RAYTHEON approved identity document. When the names on employment verification letters and registration emails differ from the RAYTHEON approved ID, the less-but-not-more test is applied. Under this test, the name required on either document may be less, but not more, than the name appearing on the RAYTHEON approved ID. In addition, the names may not be substantially different. If for example, the RAYTHEON approved ID name reads John David Hunt, Exostar will accept discrepancies on registration emails or employment verification letters using certain abbreviations, such as John D. Hunt, J.D. Hunt, and John Hunt. However, if the RAYTHEON approved ID name reads merely John D. Hunt, Exostar will not accept the signature, registration email, or employment verification letter with John David Hunt, since D could stand for a multiple of other names. The following are examples of acceptable and unacceptable name differences: ACCEPTABLE Pass Example 1 Acceptable ID: Kevin James White Registration Email/Employment Verification Letter/Signature: Kevin J. White Pass Example 2 Acceptable ID: Marissa Ellen Kohl 13
Registration Email/Employment Verification Letter/Signature: M.E. Kohl Pass Example 3 Acceptable ID: Patricia Johnson Registration Email/Employment Verification Letter/Signature: Pat Johnson Pass Example 4 Acceptable ID: Roberta E. Sanchez Lopez Registration Email/Employment Verification Letter/Signature: Roberta Sanchez Lopez UNACCEPTABLE Fail Example 1 Acceptable ID: David E. Jones Registration Email/Employment Verification Letter/Signature: David Edward Jones Fail Example 2 Acceptable ID: Jane K. Douglas Registration Email/Employment Verification Letter/Signature: Jane K. Douglas Smith Fail Example 3 Acceptable ID: Byron John Burns Registration Email/Employment Verification Letter/Signature: Byron John Burns III Fail Example 4 Acceptable ID: Cynthia Anne Summers Registration Email/Employment Verification Letter/Signature: Cynthia Anne Greene Fail Example 5 Acceptable ID: Chan Ho Kim 14
Registration Email/Employment Verification Letter/Signature: Charlie Kim IMPORTANT: Accompanying identification such as federal or state issued photo IDs will only have first and last name assessed for matching to RAYTHEON approved Acceptable Identity documents. Please review the list of acceptable documents. Are there any situations that are exempt from legal identity document matching requirements? The following are examples of exempt qualifying scenarios: 1. Issues where the name on the user s citizenship documents will not match the data that was entered into MAG or there is a mismatch among the documents. 2. Truncation (names more than 30 characters) 3. Non English characters (e.g. Russian, Chinese) IMPORTANT: Enter information as it exists on the citizenship document. The RAYTHEON contact should call Exostar at 703-793-7800 to alert them of the exception. Proofing Status How do I know if I have cleared my proofing? Upon successful completion of a proofing event the information is forwarded to RAYTHEON s systems and you will receive this information. If an issue is found in your proofing event you will be notified by your notary during the event or you will be notified by Exostar via email along with your failure reason. What is the next step after I get proofed? Who should I contact for information? Once you have completed your proofing appointment, Exostar will inform RAYTHEON the status of your proofing appointment within 5 business days of your appointment. What is the validity of this Identity Proofing? The validity of your proofing is determined by RAYTHEON. The proofing validity is good for a period of up to nine (9) years. I am already proofed. However, I am moving to a different country. What is the process? Do I need to be re-proofed? If you are required to be re-proofed, your manager will submit a new proofing request to Exostar and you will receive an email notification with a request to purchase proofing. Exostar does not have information on RAYTHEON s policies regarding proofing requirements. 15
I am currently a permanent resident but will be a US Citizen in a month. What do I need to do? You will need to contact your RAYTHEON for additional information. Exostar does not have information on RAYTHEON s policies regarding proofing requirements with reference to citizenship status changes. 16