Welcome To VIRTUAL WITHOUT THE VIRTUAL TM imvp Setup Guide for Mac imvp Classroom and Citrix Lab Setup Guide For Mac 1
The imvp Team is here for you If you have any questions during the imvp setup process, simply contact the imvp Team. We d be happy to answer quick questions, or take you through the entire setup process over the phone. imvp@exitcertified.com Toll Free: 1-844-ASK-iMVP (1-844-275-4687) (You ll like us...we re really really nice!) imvp Classroom and Citrix Lab Setup Guide For Mac 2
1 System Requirements imvp Classroom and Citrix Lab Setup Guide For Mac 3
imvp Minimum Requirements Using a network and computer with at least the following minimum requirements will help ensure you have a successful imvp experience.! Please note that it is very important that your system meets the minimum requirements. You are participating in a classroom environment and, just like in a traditional classroom, ineffective communication can have a negative impact on the experience not only for you, but also for your peers in the classroom. Recommended Network Bandwidth The bandwidth will be optimized for the best experience based on the participants network. It will automatically adjust for mobile, WiFi or Wired environments. We recommend your network should provide a consistent minimum of 1.5Mbps Download and 1.5 Mbps Upload. You can check your network speed at www.speedtest.net. Tip For Best Results, Don t Use Mobile or WiFi Connections For best results, we strongly recommend using a wired network connection instead of a wireless network. To ensure your computer is using your network, plug in your network cable and turn off WiFi and/or mobile connections. Processor Requirements Any 1 Ghz single core processor or better Operating System and Browser Requirements Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later Safari5+, Firefox, Chrome Use the provided webcam and headset Other web cameras and microphones can be used, but we strongly encourage the use of the camera and headset included with your imvp package. CPU speed and performance can be severely decreased by use of older web cameras. Internal microphones and speakers can significantly decrease sound quality. imvp Classroom and Citrix Lab Setup Guide For Mac 4
2 imvp Classroom Connection imvp Classroom and Citrix Lab Setup Guide For Mac 5
Setup 1 - Connecting to the imvp Classroom What is this setup? This setup installs the imvp software needed on your computer so your browser can connect to the imvp classrooms. The setup will also ask you to enter the imvp test classroom, from where you can confirm your system is working prior to the class. It is very important that you connect to the imvp test classroom as soon as possible to confirm that your computer and network are compatible with our system. We don t want you to miss the first portion of your class while troubleshooting your connection. The imvp Team is here to help If you have any difficulties completing the setup, if you have any questions, or if you would like someone to join you in the imvp test classroom, just email imvp@exitcertified.com or call 1-844-ASK-iMVP. You will receive an imvp kit in the mail. This kit includes your USB headset & web camera. 1) Plug the headset that you received into your computer. You may use your own headset if you prefer. We request that you use a headset during the class because it improves the audio quality you hear, and reduces background noise for other students. 2) If your computer does not have a built-in webcam, plug in the web camera that you received into your computer. We request that you not use an older web camera as they may reduce CPU performance and video quality. When you plug the web camera into your computer, it will likely automatically install drivers for the web camera. If it does not, you may run the installation program on the CD that came with it or go to the camera maker s web site to download software. 3) Go to www.imvpinfo.com/getstarted/software/imvp-mac-z.pkg and download the setup file. 4) When you have downloaded the setup file, run the installation program. This file will install the following programs on your computer: imvp Classroom Connection Software (for your browser) 5) When the install program starts, you will see the following window. Click Continue to begin. imvp Classroom and Citrix Lab Setup Guide For Mac 6
Setup 1 - Connecting to the imvp Classroom - continued 6) Select all the default options during the install. Once the install is completed, the classroom connection application should automatically start. 7) You can close the application. 8) Open your browser and go to www.imvpinfo.com/classroom/setup. Depending on your browser, you might be asked to allow the imvp plugin to run the first time. Click your browser s equivalent to allow this plugin to Always Run On This Site. 9) Once the classroom application has started, you will see the program icon in your Application Bar and a popup window asking you to Please Enter Your Name. Enter your name and click Join. 10) Once the classroom application loads, click Join Audio Conference via Mic & Speaker to confirm you want to use your computer s Microphone and Speaker. imvp Classroom and Citrix Lab Setup Guide For Mac 7
Setup 1 - Connecting to the imvp Classroom - continued 11) You will now be placed in the imvp Test Classroom. You want to verify the following: CONFIRM you see yourself in the video window. CONFIRM the microphone and speakers work with the following steps: Move your mouse to the bottom left of the video screen and click the microphone options arrow and then click Audio Options. Click Test Computer Audio. In the Audio tab, click the Test Speaker buttons. The volume bars should move for the speakers and microphone tests. You have completed connecting to the imvp Classroom imvp Classroom and Citrix Lab Setup Guide For Mac 8
Setup 1 - Connecting to the imvp Classroom - continued If you have problems with the Classroom Connection, here are some troubleshooting tips: Tip First try rebooting your computer I can t install the software Before attempting again, temporarily disable your virus protection, spyware, and ad-blocking software. Confirm you have Administrative Access to your computer. Some work computers need IT support to install new software on machines. I can t connect to the classroom Confirm JavaScript is enabled on your browser. Try using another web browser. Something is wrong with my web camera; I can t see myself Use the provided headset and camera. Adjust the imvp Video Settings: While you are in the classroom, click the video options arrow on the lower left of the video window, and then click the Video Settings button. In the window that appears, on the Video tab, select your USB camera provided. Try using another web browser. imvp Classroom and Citrix Lab Setup Guide For Mac 9
Setup 1 - Connecting to the imvp Classroom - continued Classroom Connection Troubleshooting - continued: I can t hear the music or I don t see the microphone level move when I talk Check your main computer volume and confirm you are not on mute. Use the provided headset and camera. Adjust the imvp Audio Settings: While you are in the classroom, move your mouse to the bottom left of the video screen and click the microphone options arrow and then click Audio Options. On the window that appears, click Test Computer Audio. Then in the Audio tab, click the Test Speaker button. The volume bars should move for the speaker and microphone. Try using another web browser. Tip Want someone to join you in the classroom for a complete test? If you would like someone to join you in the imvp Test Classroom, just email imvp@exitcertified.com and we will be happy to do so, at a time that s convenient for you, on any business day. The imvp Team is here to help If you have any difficulties completing the setup, or if you have any questions, just email imvp@exitcertified.com or call 1-844-ASK-iMVP. You ll like talking to us! imvp Classroom and Citrix Lab Setup Guide For Mac 10
3 Lab Connection Test imvp Classroom and Citrix Lab Setup Guide For Mac 11
Setup 2 - Run the Lab Connection Test What is this test? This test uses your browser to confirm a connection for your lab computer. This will give you direct access to a computer setup specifically for your class (just as if you were sitting at an instructor-led classroom computer). It is very important that you test your remote lab connection with these steps prior to the class. We don t want you to miss the first portion of your class while troubleshooting your connection. imvp Lab Connection Test 1) Go to https://www.citrix.com/go/receiver.html 2) Click the buttons to download the Citrix Receiver lab connection software. 3) Once downloaded, open the downloaded file and double-click the install package. imvp Classroom and Citrix Lab Setup Guide For Mac 12
Setup 2 - Connecting to the Remote imvp Lab - continued 3) Select Continue to begin the installation. 4) Follow the instructions to complete the software installation with the default settings. If prompted to add an account at the end of the installation, just cancel the request. The instructor will provide you with login credentials once the class starts. imvp Classroom and Citrix Lab Setup Guide For Mac 13
Setup 2 - Connecting to the Remote imvp Lab - continued 4) Press Close when you see the successful installation message. 5) With the software installed, test connectivity by going to https://pokctx.edu.ihost.com and login with following credentials: Username: poklabtest Password: Connt3st imvp Classroom and Citrix Lab Setup Guide For Mac 14
Setup 2 - Connecting to the Remote imvp Lab - continued 6) If you see a warning message, press the Trust button. 7) Press the Poughkeepsie Lab IRLP Testing icon. imvp Classroom and Citrix Lab Setup Guide For Mac 15
Setup 2 - Connecting to the Remote imvp Lab - continued 8) You ll see a timer appear on the remote lab computer. Let the timer count down as connection tests are performed automatically. 9) Once the test is completed, you will get the following message: 10) Press OK, and close the Citrix lab viewer application. You have completed the remote lab connection test! imvp Classroom and Citrix Lab Setup Guide For Mac 16
Congratulations! You have completed your imvp setup! Prior to your class, we will email your individual classroom connection details. If you have any questions before the class, feel free to contact us. Your imvp team will also be available throughout your class. See you soon! imvp Classroom and Citrix Lab Setup Guide For Mac 17