CompTIA A+ Certification (220-902) Study Guide Table of Contents Course Introduction About This Course About CompTIA Certifications Module 1 / Supporting Windows 1 Module 1 / Unit 1 Windows Operating System What is an Operating System? Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows Vista Windows System Requirements Windows Upgrade Paths Module 1 / Unit 2 Administration Tools Control Panel and System Properties User Account Control Administrative Tools Command Prompt and Text Editors File Explorer Shut Down Windows Registry Module 1 / Unit 3 Managing Storage Disk Partitions File Systems Disk Management Tool Adding Arrays (Dynamic Storage) Drive Status Command-line Disk Management Mount Points and Disk Images Module 1 / Unit 4 Managing Files File Explorer
OneDrive Navigating Directories using a Command Prompt File Management using a Command Prompt Module 1 / Unit 5 Managing Applications Managing Software Managing Services msconfig Task Manager Windows 8 Task Manager Module 1 / Summary Supporting Windows 1 Module 2 / Supporting Windows 2 Module 2 / Unit 1 Managing Devices Configuring Hardware Device Manager Display and Sound Settings Power Options Module 2 / Unit 2 Managing Performance Viewing System Information Performance Monitor Advanced System Properties Module 2 / Unit 3 Troubleshooting Windows Troubleshooting Models Troubleshooting Procedures Event Viewer Windows Troubleshooting Tools Troubleshooting Windows Errors Troubleshooting Application Errors Module 2 / Unit 4 Managing Users User and Group Accounts Managing User Accounts
Module 2 / Unit 5 Installing Windows Windows Installation Overview Installation Boot Methods Preparing the Hard Disk Completing an Attended Installation Options for Deploying Windows Module 2 / Summary Supporting Windows 2 Module 3 / Supporting Windows 3 Module 3 / Unit 1 Troubleshooting Boot Problems BIOS and UEFI Troubleshooting Boot Problems System Restore Advanced Boot Options Menu System Repair and Reinstallation Module 3 / Unit 2 Maintenance and Backup Disk Maintenance Utilities Task Scheduler Patch Management Data Backup Restoring User Profiles Module 3 / Unit 3 Threats and Vulnerabilities Security Fundamentals Security Policies Social Engineering Network Footprinting and Fingerprinting Network Attack Strategies Vulnerabilities and Zero-day Attacks Password Attacks Module 3 / Unit 4 Viruses and Malware Types of Malware Anti-Virus Software Malware Symptoms Researching Malware
Quarantine and Remediation Preventing Malware Infections Security Center and Windows Defender Module 3 / Unit 5 Securing Workstations Digital Security Authentication Password and Account Policies Workstation Security Physical Security Module 3 / Unit 6 Securing Data Data Policies Corporate Security Policy Incident Response Policies Data Encryption Data Disposal Methods Module 3 / Summary Supporting Windows 3 Module 4 / Supporting Windows Networks Module 4 / Unit 1 Configuring Network Connections Network Card Properties Establishing Networking Connections Configuring Internet Protocol (IP) Establishing Internet Connections Remote Access Utilities Module 4 / Unit 2 Securing Network Connections Configuring the Browser Network and Host Firewalls Windows Firewall Securing SOHO Networks Module 4 / Unit 3 Configuring Shared Resources Domains Workgroups and Homegroups Configuring File and Folder Sharing
NTFS File and Folder Permissions Module 4 / Unit 4 Virtualization and Services Virtualization Basics Purposes of Virtual Machines Security Requirements Cloud Concepts Networked Host Services Module 4 / Summary Supporting Windows Networks Module 5 / Linux, OS X, and Mobile OS Module 5 / Unit 1 Linux Operating System Linux Distros and Shells Linux Disk and File Management Securing a Linux File System Managing Linux User Accounts Linux Software and Patch Management Troubleshooting Linux OS Module 5 / Unit 2 OS X Apple Macs and OS X OS X File Management OS X Users and Passwords OS X Software Management OS X Networking OS X Diagnostic Utilities OS X Troubleshooting Module 5 / Unit 3 Mobile Operating Systems Android, ios, and Windows Mobile Features of Mobile Operating Systems Cellular Data Networks Wi-Fi and Bluetooth Networks Mobile Device Synchronization Module 5 / Unit 4 Securing and Troubleshooting Mobile OS Mobile OS Security
Mobile OS Access Control Mobile OS Policies Mobile OS Troubleshooting Tools Troubleshooting Mobile OS Issues Troubleshooting Mobile Wireless Issues Troubleshooting Mobile Security Issues Module 5 / Unit 5 Safety and Environmental Procedures Local Government Regulations Electrical Safety Cable Management and Lifting Techniques Component Handling Environmental Controls Power Problems Disposal and Recycling Module 5 / Unit 6 Professionalism and Communication Customer Service Skills Communication Skills Professionalism Handling Customer Complaints Module 5 / Summary Linux, OS X, and Mobile OS Taking the Exams Glossary Index