Self-Install Aruba Wireless Access Point Ver. 17 Table of Contents Contact Support Numbers... 1 Section A: Items Needed... 1 Section B: Package Contents... 2 Section C: Optional Desktop Mount... 3 Section D: Mounting Hardware Install... 4 Section E: Connecting Hardware... 5 Section F: Powering up and Connecting Wireless Devices... 7 Section G: Self-Install Testing and Acceptance Form... 8 Section H: Troubleshooting Guide... 9 Addendum 1: Testing 911... 10 Contact Support Numbers 1. Installation Support 440-202-4502, Option 1 Business Days, Monday Friday (8am - 8pm ET) Section A: Items Needed Phillips Screwdriver Pencil Torx T8H Screwdriver Only needed for Desktop Mount Option 1
Section B: Package Contents Aruba Access Point Aruba Mount Plate Power Adapter 4G USB Modem Short Black Cable Yellow Cable Surface Mount Box 2 Drywall anchors w/screws 2 machine screws Items for Phone Option Install Only Items for Desktop Mount Option Only Hardware Included 1 Phillips head screw 2 T8H Torx Security Screws (optional use) Cisco ATA Phone Adapter Black Cable Power Adapter 2
Section C: Optional Desktop Mount 1. If NOT using Optional Desktop Mount Skip to section D: Mounting Hardware Install 2. The Optional Desk Mount Kit is a stand-alone mount for the Aruba access point, which allows the cables route out the bottom rear of the AP when the desk mount is attached to the AP. 3. Set the mount base on a flat surface, aligning the circular cutout at the top, with the corresponding indentation at the bottom of the AP housing. Attach the two pieces by pressing the AP back cover onto the base. 4. Turn the mount upside down and insert the 7mm Phillips head screw into the hole at the center of the base, then tighten until the AP back cover is securely fastened to the base. 5. Connect the Short Black cable to the back of Aruba AP. 6. Match the slots on the back of the access point with the corresponding posts on the AP back cover. 7. Press the AP into the cover then pull down gently until the posts lock into place. Short Black 8. (Optional) Insert the two 12mm T8H Torx security screws into the holes on the back of the base, as indicated, then tighten until the AP is firmly anchored into the AP back cover. 9. Go to Section E: Connecting Hardware 3
Section D: Mounting Hardware Install 1. Installing the Surface mount Box to Wall (If not Mounting to Wall skip to step 3) a. Lay box on mounting surface, leave 6 inches of space on all four sides and mark 2 holes for anchors with pencil. b. Install the Drywall anchors where the pencil marks were made in step 1a c. Then attach Surface mount box to wall with two Anchor screws 2. Mount Aruba Back Plate to Surface mount Box using two machine screws making sure, the up arrow is facing up and out on back plate 3. Connect the Short Black cable to the back of Aruba AP. 4. Attach Aruba AP to back plate by lining up The holes and posts, push in then down to Lock into place Black cable 4
ONLY CONNECT THE DISCRIBED HARDWARE TO THE ARUBA ( Printers, Surveillance systems) Section E: Connecting Hardware 1. Attach USB Cellular Modem to USB Port on the right side of Aruba AP. USB port is marked with this Icon NOTE: Please make sure these devices are located in a secure place to prevent removal. Should the USB modem be removed, Acuative will be alerted and the devices will be disabled and reported to the service provider. 2. Locate your Cable or DSL Modem from your Internet Provider. (see examples at right for multi and single port modems) a. If cable or DSL modem is Multi-port type go to step 3. b. If cable or DSL modem is single port type go to step 6. Multi-port Modem Single port Modem 3. Connect Yellow cable to the Aruba AP Black Port labeled E0 Aruba AP Bottom View 4. Connect the other end to the cable or DSL modem LAN port 5. Go to step 8 Multi-port Modem 6. Connect Yellow cable to the Aruba AP Black Port labeled E0 Aruba AP Bottom View 7. Connect the other end to existing Network Switch a. To help identify the network switch look where cash registers and all other network devices are connected as they would be connected to the network switch b. (see example at right of Aruba AP connected to a Network switch) Network Switch ONLY CONNECT THE DISCRIBED HARDWARE TO THE ARUBA ( Printers, Surveillance systems) 5
8. Locate the network cable in rear of Cash Register a. Network cable looks same as supplied yellow cable with same type of connectors but may differ in color b. See example at right of cable end connectors to help identify c. Leave network cable connected to rear of cash register, disconnect other end and connect it to the Aruba AP Blue port labeled E1 d. If a second Register exists connect to Blue port labeled E2 IF NO Analog Telephone Adapter is being installed YOU ARE COMPLETE ON CONNECTING HARDWARE GOTO Section F: 9. Cisco SPA122 Analog Telephone Adapter ( Phone Option Install ) a. Connect supplied BLACK cable to Blue INTERNET port on ATA device b. Connect other end of cable Aruba AP RED port labeled E3 c. Connect phones to ATA White phone ports 1 & 2 d. Connect Power Adapter to ATA device in port labeled POWER then plug into electrical outlet. 10. Forwarding your current Main phone number to IVR number. a. IVR Line number should be on ATA. If not located call Implementation for IVR number to forward to. b. Call your current phone provider for Instructions if line forwarding is not locally available. (see example below) Some lines can be forwarded by dialing on a phone attached to the line you want to forward: DO NOT CONNECT THE ATA UNTIL STEP #3 1. Dial *73 2. 872 ###-###-####, then Hang up (replace ### with IVR number) 3. NOW CONNECT THE ATA 4. Test the IVR by calling your main number and verify phone connects through the ATA If this does not work at your site, Please call Installation Support 440-202-4502, Option 1 - Business Days, Monday Friday (8am - 8pm ET) Black Cable Aruba Blue port E1 Aruba Blue port E2 (If Second Register) ONLY CONNECT THE DISCRIBED HARDWARE TO THE ARUBA ( Printers, Surveillance systems) 6
Section F: Powering up and Connecting Wireless Devices 1. Connect the power adapter to the Aruba AP power port on the right side then plug the Power adapter into an electrical outlet. 2. Wait for the Aruba AP to come Online. The System Status light will flash GREEN while the Aruba boots up and will turn solid Amber when system is Ready. 3. Two separate networks should be visible to connect your Wireless devices. Wi-Fi SSID Subway_Corp Subway_Guest Wireless Kiosk ONLY CONNECT THE DISCRIBED HARDWARE TO THE ARUBA ( Printers, Surveillance systems) 7
Section G: Self-Install Testing and Acceptance Form After all hardware has been installed and Powered up use the check off/acceptance Form for validating and troubleshooting. Wi Fi Testing: Connect a device to the Subway_Corp SSID and verify Internet access Connect a device to the Subway_Guest SSID and verify Internet access Phone Testing: (Only required with Analog Telephone Adapter (ATA) install) Call Store Main number from outside line to verify Inbound call received through ATA device Make Outbound call from ATA connected phone to verify ATA device Test your 911 service. Please refer to the addendum 1: Testing your 911 Service Fail-Over test. The purpose of the fail over test is to verify that in the event the main circuit fails the network will fail over to the 4G cellular circuit. Remove the Yellow cable from the Aruba AP Black Port Labeled E0 Observe the System status LED. After a few minutes, it should go to a flashing Green then back to a Solid Amber. (on 4g failover) Repeat Wi Fi testing from above, Subway_Corp o NOTE: Subway_Guest should display Unable to Connect to captive portal o Repeat phone testing from above (only required with ATA install) After tests are complete reconnect Yellow cable to Aruba AP in the Black port labeled E0 and observe the System status LED. After a few minutes, it should start flashing Green then go to a solid Amber. At that point you are back on Main Network Circuit. If all tests are complete, fill out checklist. If any Issues, follow troubleshooting guide on page 2 then if needed call Acuative Support for assistance in testing at (440) 202-4502 Final Testing Check Off List YES NO NA 1. All Hardware Installed and connected 2. Solid Amber on System status LED 3. Test Internet (Wi Fi) a. Test Subway_Corp SSID for Internet b. Test Subway_Guest SSID for Internet c. Test Forwarded Phone Line (ATA Install Only) 4. Was main phone line forwarded to IVR number a. Inbound call received from ATA attached Phone b. Outbound call made from ATA connected phone 5. Fail Over Test 6. Complete test of 911 (see addendum) 8
Section H: Troubleshooting Guide Aruba AP System Status LED Solid Amber? Check Yellow Cable from Modem to Black Port on Aruba Labeled E0. Reconnect or Power Cycle Modem if needed. Wait 2-8 minutes. System Status LED Solid Amber? Test Wi Fi Complete? Call Acuative Support (440) 202-4502 ATA device installed? Test Inbound call from Outside line and Outbound Call through ATA connected phone Did calls complete? Table 2 Verify Black cable connection from ATA Internet port to Aruba Red Port labeled E3. Verify LEDs with Table 2. Did Test Complete? Post Installation Support 440-202-4502, Option #2 Testing Complete Anytime, 24 x 7 x 365 Call Acuative immediately if any equipment is missing otherwise you may be charged a fee for replacements 9
Addendum 1: Testing 911 TESTING YOUR 911 SERVICE Placing 933 Test Calls 933 is a courtesy text to speech service offered by IntelePeer as part of your 9-1-1 package. When an end user dials 933, it will play back the phone number and address that is provisioned. This service is used as part of the 9-1-1 testing performed during the onboarding process prior to the live 9-1-1 calls, and is used primarily to test connectivity to the emergency IPs for 9-1-1 service. Secondarily, it tests to ensure the provisioned address broadcasts appropriately. When your port order is first entered into the system, your Emergency Services Address will be associated to your number(s). Upon Completion of the porting request, when your numbers are active, the Emergency service location should take approximately 60 minutes to complete as it uploads the information into the national database. Please do not attempt to test the service within the first 60 minutes of being live. Calls to 911 are labeled as an Un-provisioned call from a DID without an address associated and will result in a $75.00 charge per call. As with any text-to-speech service, there may be parts of the address that are not appropriately recognized and therefore, skipped in the playback. The purpose of using the 933 service is to verify that: Calls are reaching the correct carrier and location Some resemblance of the address provided in the dashboard is being represented o For example, if the 9-1-1 address entered is "123 N Main St, Ste 400, Denver Colorado 80205", the 933 service would likely read back "123 Main, Denver Colorado 80205". This would be considered a successful call. If it read back something entirely different, such as "2963 Stormy Ave, El Paso TX", this would indicate a problem either with the 933 service or with the address in the portal. Please contact Intelepeer Support (support@intelepeer.com) immediately with this information so we can ensure that the address is configured properly. The 933 service may be used any time (please limit calls to one call per minute); however, it is a courtesy service and is not meant to be used as a fully functional address verification service. To verify a full address, it is best to reach out to Intelepeer at support@intelepeer.com for address confirmation. 10