MANAGEMENT/ SUPERVISORY DEVELOPMENT

MANAGEMENT/SUPERVISORY DEVELOPMENT MANAGEMENT/SUPERVISORY DEVELOPMENT 208-9 MANAGEMENT/ SUPERVISORY DEVELOPMENT Southeast Campus Student Commons Building, (SCOM) 2 97-722-66 or 97-722-67 pcc.edu/programs/management-training pcc.edu/career/pathways CAREER AND PROGRAM DESCRIPTION The Management/Supervisory Development Department offers a comprehensive program designed for students and professionals to increase their supervisory skills. Interacting with instructors who are currently managers or consultants, participants develop cutting-edge professional skills that prepare them for job acquisition, retention, and advancement in managerial and supervisory careers. Graduates are prepared to perform functions such as self-management, goal setting, time management, giving presentations, conflict resolution, leading and motivating teams, customer service, budgeting, continuous improvement, and project management. AAS Degree graduates transfer to Marylhurst University, Oregon Institute of Technology, George Fox College, and Warner Pacific College, among others. For more information about transfer programs, contact the four-year universities as early as possible to ensure a smooth transition. Management/Supervisory Development courses are offered in a variety of formats, which include distance learning, evening classes on campus, half-day classes of Fridays, and half-day and full-day Saturday classes. The entire degree can be completed online. Consult a program advisor regarding PCC credit for on-the-job projects (Co-op Ed), or formal training at non-accredited institutions. DEGREES AND CERTIFICATES OFFERED ASSOCIATE OF APPLIED SCIENCE DEGREE Management/Supervisory Development ONE-YEAR CERTIFICATE Management/Supervisory Development Supply Chain Management and Logistics Engineering LESS THAN ONE-YEAR: CAREER PATHWAY CERTIFICATES Client Services Professional Client Services Manager Academic Prerequisites None Academic Requirements Degree seeking students must complete with a grade of "C" or "P" or better MTH 58, MTH 6 or MTH 65, or higher or equivalent placement test score. Non-Academic Prerequisites None Non-Academic Requirements None MANAGEMENT/SUPERVISORY DEVELOPMENT AAS DEGREE Minimum 92 credits. Students must also meet Associate Degree Comprehensive Requirements and Associate of Applied Science Requirements. Students must complete a total of sixteen credits of General Education. Some courses specified within the program may be used as General Education. In addition to required courses in the program of study, students must satisfy MTH 58/65 competency. Students should consult with program advisors for course planning. MANAGEMENT/SUPERVISORY DEGREE COURSES BA 2 Principles of Accounting I or BA Introduction to Accounting BA 28 Personal Finance BA 226 Business Law I CIS 20 * Computer Concepts I or BA Introduction to Business Technology MSD 0 Principles of Management and Supervision MSD 05 Workplace Communication Skills MSD 07 Organizations & MSD 5 Improving Work Relations MSD 7 Customer Relations MSD 2 Leadership Skill Development MSD 200 Organizations and Social Responsibility MSD 206 The Troubled Employee MSD 222 Human Resource Management: Personnel MSD 22 Human Resource Management: Performance and Compensation MSD 279 Project Management - Intro MSD 279A Workplace Quality Improvement WR 2 English Composition WR 227 Technical and Professional Writing or BA 205 Business Communication Using Technology MSD Program/Workshop Electives 9 MSD Support Electives Remaining General Education 2 Total Credits 92 * Could be used as General Education MANAGEMENT/SUPERVISORY SUPPORT ELECTIVES CG 0A Career and Life Planning CG 0B Career and Life Planning 2 CG 0C Career and Life Planning CG 9 Exploring Identity and Diversity for College Success Any BA, EC, HE, PE and any CTE courses not found within the course of study for the degree. A maximum of PE credits can be applied to this degree MANAGEMENT/SUPERVISORY PROGRAM/ WORKSHOP ELECTIVES BA 0 Introduction to Business BA 50 Intro to Entrepreneurship CAS Basic Computer Skills/Microsoft Office CAS 220 Project Management - Beginning MS Project

MANAGEMENT/SUPERVISORY DEVELOPMENT MANAGEMENT/SUPERVISORY DEVELOPMENT 208-9 MSD 0 Gender Conflict Resolution MSD Influence Without Authority MSD 6 Creative Thinking for Innovative Change MSD 9A Intercultural Communication MSD 22 Motivation Without Manipulation MSD 22A Strength Based Leadership MSD 2 Job Search Strategies MSD 2A Innovation and New Products MSD 28 Crisis Intervention: Handling the Difficult Person MSD 0 Creative Problem Solving MSD Who Moved My Cheese MSD 8A Male/Female Communication Differences MSD 8B Exploring the 7 Habits of Highly Effective MSD A The Time-Stress-Communication Triangle MSD 2B Thriving in Transition MSD 8 Asserting Yourself in the Workplace MSD 50 Listening Skills MSD 5 Working with Difficult MSD 57 Conflict Management MSD 59 Stress Control MSD 60A Communication Styles MSD 6 Customer Relations MSD 62 Coping with Angry Feelings and Angry MSD 7 Time Management MSD 7B Leadership & Effective Decision Making MSD 75B Direct Communication in the Workplace MSD 76 Nonverbal Communication MSD 76A Interpersonal Communication MSD 77 Team Building MSD 77B Coaching Great Performance MSD 79B Avoid Burnout: Build Resilience MSD 80A Goal Setting and Productivity MSD 87 Humor in the Workplace MSD 88B Self Management for Success MSD 92A Project Management MSD 9 Self Esteem the Key to Success MSD 9A Leadership Skill Development MSD 9 Effective Presentation Skills MSD 202 Training the Employee MSD 20 Emotional Intelligence in Work MSD 22 Fundamentals of Supply Chain Management MSD 225 Global Logistics & Distribution MSD 226 Inventory & Material Management MSD 227 Global Sourcing & Product Development MSD 228 Production Planning MSD 280A Coop.Ed.: Management and Supervisory Development MSD 280B Coop. Ed.: Management and Supervisory Development- Seminar A maximum of 9 -credit workshops/courses may be used toward a program award, certificate or degree. ONE-YEAR CERTIFICATE Management/Supervisory Development (p. 2) Supply Chain Management and Logistics Engineering (p. ) LESS THAN ONE-YEAR: CAREER PATHWAY CERTIFICATES Client Services Professional (p. ) Client Services Management (p. ) MANAGEMENT/SUPERVISORY DEVELOPMENT ONE-YEAR CERTIFICATE Minimum 7 credits. Students must meet all certificate requirements. Management/Supervisory Certificate Courses BA 2 Principles of Accounting I or BA Introduction to Accounting BA 28 Personal Finance CIS 20 Computer Concepts I or BA Introduction to Business Technology MSD 0 Principles of Management and Supervision MSD 05 Workplace Communication Skills MSD 07 Organizations & MSD 5 Improving Work Relations MSD 200 Organizations and Social Responsibility MSD 206 The Troubled Employee MSD 222 Human Resource Management: Personnel WR 2 English Composition (or any WR course for which WR 2 is a prerequisite.) MSD Program/Workshop Electives 7 WR 227 Technical and Professional Writing or BA 205 Business Communication Using Technology Total Credits 7 Course contains Related Instruction and cannot be substituted with another course; Related Instruction details can be viewed here. Must choose BA 2 or BA. No other options can be used. MANAGEMENT/SUPERVISORY PROGRAM/ WORKSHOP ELECTIVES BA 0 Introduction to Business BA 50 Intro to Entrepreneurship CAS Basic Computer Skills/Microsoft Office CAS 220 Project Management - Beginning MS Project MSD 0 Gender Conflict Resolution MSD Influence Without Authority MSD 6 Creative Thinking for Innovative Change MSD 9A Intercultural Communication MSD 22 Motivation Without Manipulation MSD 22A Strength Based Leadership MSD 2 Job Search Strategies MSD 2A Innovation and New Products MSD 28 Crisis Intervention: Handling the Difficult Person MSD 0 Creative Problem Solving MSD Who Moved My Cheese MSD 8A Male/Female Communication Differences MSD 8B Exploring the 7 Habits of Highly Effective MSD A The Time-Stress-Communication Triangle MSD 2B Thriving in Transition MSD 8 Asserting Yourself in the Workplace MSD 50 Listening Skills 2

MANAGEMENT/SUPERVISORY DEVELOPMENT MANAGEMENT/SUPERVISORY DEVELOPMENT 208-9 MSD 5 Working with Difficult MSD 57 Conflict Management MSD 59 Stress Control MSD 60A Communication Styles MSD 6 Customer Relations MSD 62 Coping with Angry Feelings and Angry MSD 7 Time Management MSD 7B Leadership & Effective Decision Making MSD 75B Direct Communication in the Workplace MSD 76 Nonverbal Communication MSD 76A Interpersonal Communication MSD 77 Team Building MSD 77B Coaching Great Performance MSD 79B Avoid Burnout: Build Resilience MSD 80A Goal Setting and Productivity MSD 87 Humor in the Workplace MSD 88B Self Management for Success MSD 92A Project Management MSD 9 Self Esteem the Key to Success MSD 9A Leadership Skill Development MSD 9 Effective Presentation Skills MSD 202 Training the Employee MSD 20 Emotional Intelligence in Work MSD 22 Fundamentals of Supply Chain Management MSD 225 Global Logistics & Distribution MSD 226 Inventory & Material Management MSD 227 Global Sourcing & Product Development MSD 228 Production Planning MSD 280A Coop.Ed.: Management and Supervisory Development MSD 280B Coop. Ed.: Management and Supervisory Development- Seminar A maximum of 9 -credit workshops/courses may be used toward a program award, certificate or degree. SUPPLY CHAIN MANAGEMENT AND LOGISTICS ENGINEERING ONE-YEAR CERTIFICATE Minimum 5 credits. Students must meet all certificate requirements. Supply Chain Management and Logistics Engineering Courses BA Introduction to Accounting or BA 2 Principles of Accounting I BA 205 Business Communication Using Technology CAS 7 Intermediate Excel MSD 0 Principles of Management and Supervision MSD 05 Workplace Communication Skills MSD 5 Improving Work Relations MSD 2 Leadership Skill Development MSD 22 Fundamentals of Supply Chain Management MSD 225 Global Logistics & Distribution MSD 226 Inventory & Material Management MSD 279 Project Management - Intro Supply Chain Management Electives 7 Total Credits 5 Course contains Related Instruction and cannot be substituted with another course; Related Instruction details can be viewed here. Must choose BA 2 or BA. No other options can be used SUPPLY CHAIN MANAGEMENT AND LOGISTICS ENGINEERING ELECTIVES BA 0 Introduction to Business CAS Basic Computer Skills/Microsoft Office CIS 20 Computer Concepts I MSD 227 Global Sourcing & Product Development MSD 228 Production Planning MSD 280A Coop.Ed.: Management and Supervisory Development Up to credits from any other MSD course - CLIENT SERVICES PROFESSIONAL CAREER PATHWAY CERTIFICATE Minimum 6 credits. Students must meet all certificate requirements. The Customer Service Professional Certificate is a Career Pathway. Client Services Professional Certificate Courses CIS 20 Computer Concepts I or BA Introduction to Business Technology MSD 05 Workplace Communication Skills MSD 07 Organizations & MSD Influence Without Authority MSD 7 Customer Relations MSD 5 Working with Difficult MSD 7 Time Management Total Credits 6 CLIENT SERVICE MANAGEMENT CAREER PATHWAY CERTIFICATE Minimum 28 Credits. Students must meet all certificate requirements. The Customer Service Management Certificate is a Career Pathway. It Includes 6 credits of Customer Service Professional Certificate courses. Client Services Management Certificate Courses CIS 20 Computer Concepts I or BA Introduction to Business Technology MSD 0 Principles of Management and Supervision MSD 05 Workplace Communication Skills MSD 07 Organizations & MSD Influence Without Authority MSD 5 Improving Work Relations MSD 6 Creative Thinking for Innovative Change MSD 7 Customer Relations MSD 2 Leadership Skill Development MSD 5 Working with Difficult MSD 57 Conflict Management MSD 7 Time Management MSD 77 Team Building Total Credits 28

MANAGEMENT/SUPERVISORY DEVELOPMENT MANAGEMENT/SUPERVISORY DEVELOPMENT 208-9 PROGRAM AWARDS MANAGEMENT/SUPERVISORY DEVELOPMENT Minimum of 8 credits of management/supervisory development courses are required: MSD 0 Principles of Management and Supervision MSD 05 Workplace Communication Skills MSD MSD 206 The Troubled Employee MSD 200 Organizations and Social Responsibility Choose credits from the following: MSD 9A Intercultural Communication MSD 2 Job Search Strategies MSD 60A Communication Styles MSD 7B Leadership & Effective Decision Making MSD 88B Self Management for Success MSD 9 Effective Presentation Skills Total Credits 8 CHANGE/INNOVATION MANAGEMENT Minimum of 8 credits to include: MSD 0 Principles of Management and Supervision MSD 2 Leadership Skill Development MSD 0 Creative Problem Solving MSD 20 Emotional Intelligence in Work MSD 279A Workplace Quality Improvement Choose credits from the following: MSD 6 Creative Thinking for Innovative Change MSD 22 Motivation Without Manipulation MSD Who Moved My Cheese MSD 2B Thriving in Transition MSD 79B Avoid Burnout: Build Resilience MSD 87 Humor in the Workplace Total Credits 8 CONFLICT MANAGEMENT Minimum of 8 credits to include: MSD 05 Workplace Communication Skills MSD 5 Improving Work Relations MSD 0 Creative Problem Solving MSD 20 Emotional Intelligence in Work MSD 206 The Troubled Employee Choose credits from the following: MSD 0 Gender Conflict Resolution MSD A The Time-Stress-Communication Triangle MSD 50 Listening Skills MSD 5 Working with Difficult MSD 57 Conflict Management MSD 62 Coping with Angry Feelings and Angry Total Credits 8 LEADERSHIP Minimum of 8 credits to include: MSD 0 Principles of Management and Supervision MSD 05 Workplace Communication Skills MSD 07 Organizations & MSD 2 Leadership Skill Development MSD 20 Emotional Intelligence in Work Choose credits from the following: MSD 8B Exploring the 7 Habits of Highly Effective MSD 76 Nonverbal Communication MSD 77 Team Building MSD 77B Coaching Great Performance MSD 80A Goal Setting and Productivity MSD 9A Leadership Skill Development Total Credits 8 PROJECT MANAGEMENT Minimum of 8 credits are required: CAS 220 Project Management - Beginning MS Project MSD 05 Workplace Communication Skills MSD 2A Innovation and New Products MSD 279 Project Management - Intro MSD 279A Workplace Quality Improvement Choose credits from the following: BA 255 Project Management - Business Environments CIS 25 Project Management - Information Systems MSD 2 Leadership Skill Development MSD 6 Creative Thinking for Innovative Change MSD 7 Time Management MSD 77 Team Building Total Credits 8 HUMAN RESOURCE MANAGEMENT Minimum of 8 credits to include: MSD 05 Workplace Communication Skills MSD 206 The Troubled Employee MSD 5 Improving Work Relations MSD 222 Human Resource Management: Personnel MSD 22 Human Resource Management: Performance and Compensation Choose credits from the following: MSD 9A Intercultural Communication MSD 8 Asserting Yourself in the Workplace MSD 59 Stress Control MSD 60A Communication Styles MSD 77B Coaching Great Performance MSD 9 Self Esteem the Key to Success Total Credits 8 MSD 0. Principles of Management and Supervision. Credits. Examines concepts and practical application of fundamental supervisory skills such as planning, staffing, communicating, leading, using technology, training, managing conflict, and problem solving, in addition to "quality improvement," safety, ethics, and effective performance reviews. Audit MSD 05. Workplace Communication Skills. Credits. Examines how principles of interpersonal communication operate in a supervisory context within organizations. Includes communication processes, barriers and misconceptions, impact of cultural values and norms, influences of perception and judgment, nonverbal communication, listening effectively, identifying and controlling emotions, developing an effective communications climate, and effectively managing conflict. Audit

MANAGEMENT/SUPERVISORY DEVELOPMENT MANAGEMENT/SUPERVISORY DEVELOPMENT 208-9 MSD 07. Organizations &. Credits. Examines what people think, feel, and do in organizations. Includes motivation theory and practice and how an individual employee's personality and learning style affects productivity; how team dynamics affect and are affected by the individual employee; how the organization's structure and climate affects individual and team productivity and organizational change and development. Audit MSD 0. Gender Conflict Resolution. Credit. This 0-hour workshop examines gender and multi-cultural communication. The material includes identifying and evaluating sources of conflict and developing strategies and skills to positively manage and resolve conflicts. Audit MSD. Influence Without Authority. Credit. Examines the critical need for the use of influencing skills in a diverse, global workplace environment. Explores the appropriate use of power, authority and influence in building relationships. Includes influencing peers and those in authority, mutual exchange, lateral leadership, rules of reciprocation and strategies to create partnerships despite power differences. Audit MSD 5. Improving Work Relations. Credits. Examines management techniques, methods and strategies for helping managers, aspiring managers and staff professionals develop their own unique managerial style. Includes improving individual effectiveness, developing interpersonal relationships, functions of working groups, multi-cultural relations, productivity and quality at the organizational level. Audit MSD 6. Creative Thinking for Innovative Change. Credit. In today's-and tomorrow's- unpredictable and increasingly challenging world, we must make a fundamental choice: to be changed, inevitably, by the forces churning around us, or to be the change-leader through innovative actions. Learn how to jump-start your own creative, innovative thinking. Audit MSD 7. Customer Relations. Credits. Examines the importance of organizational customer relations. Explores developing productive strategies for effective customer service. Includes analyzing customer needs, developing customer service policies, measuring customer satisfaction, listening skills, handling problems and concerns, building a team, and growing a business. Audit MSD 9A. Intercultural Communication. Credit. Identifies sources of common cultural misunderstandings. Helps solve basic interpersonal challenges through discussion, video, and practice. Gives resources to improve relationships. Audit MSD 2. Leadership Skill Development. Credits. Examines principles and practices of effective leadership. Explores strategies for developing organizational visions, communicating with clear meaning, developing trust through collaboration, creating the learning organization, and sharing leadership through empowerment. Audit MSD 22. Motivation Without Manipulation. Credit. This 0-hour workshop will focus on setting a climate for intrinsic motivation. Topics include organizational theories and their impact, ranking needs in the workplace, delegation obstacles to motivation, recognition systems and emotional intelligence. Audit MSD 22A. Strength Based Leadership. Credit. Examines personal strengths and explores how a strengths focus may be applied to leadership roles both personally and professionally. Enhances understanding of personal strengths and how these ideas can be used in leadership to develop and make the most of the strengths of others. Audit MSD 2. Job Search Strategies. Credit. This 0-hour workshop explores strategies for finding the "right" job. Includes self-discovery, goal-setting, prospecting, networking, resume-writing, interviewing, career-planning, and self-marketing skills. Audit MSD 2A. Innovation and New Products. Credit. Examines the impact of change, innovation, and technology on an organization's ability to thrive and be competitive. Explores innovation which involves the actions and activities of people directed at changing their organizations and their business environments. Introduces how to create a comprehensive business proposal for innovation, which addresses either strategic or tactical objectives of the organization. Audit MSD 28. Crisis Intervention: Handling the Difficult Person. Credit. This workshop will discuss the phases of situation crisis intervention. Topics include techniques for approaching and handling the difficult person, the potentially dangerous person, and the potentially volatile situation. Audit MSD 0. Creative Problem Solving. Credits. Covers creative problem solving and thinking, steps in the creative problemsolving process, right and left brain thinking, ambiguity and imagination, overcoming barriers to creative thinking, synthesis, and applying creative problem-solving to the organization. Audit MSD. Who Moved My Cheese. Credit. Change is constant, it's all around us and it's inevitable. This class on transition and change is based on the # best seller business book by Spencer Johnson, M.D. called Who Moved My Cheese. This course is fun learning and it positively equips people to better understand and grow from change. Audit MSD 8A. Male/Female Communication Differences. Credit. Examines perception of male and female stereotypes as they affect building rapport in work relationships. Includes ways to modify personal belief systems to incorporate appreciation and respect, and increasing sensitivity to create better work relationships. Audit MSD 8B. Exploring the 7 Habits of Highly Effective. Credit. Examines a comprehensive approach for increasing personal and professional effectiveness in leadership roles. Explores time tested strategies for principle based decision making, managing priorities, and building resilient relationships. MSD A. The Time-Stress-Communication Triangle. Credit. This 0-hour workshop focuses on the stress control, time management, and interpersonal communication triangle. While learning to function effectively under pressure, participants will learn how to maintain good relationships, conquer interruptions, manage meetings, and build self-esteem. Audit MSD 2B. Thriving in Transition. Credit. This 0-hour workshop discusses how to thrive in the midst of the constant change. Topics include understanding the sources of change, proposing change, addressing resistance to change, and successfully implementing change. Audit MSD 8. Asserting Yourself in the Workplace. Credit. This workshop looks at three typical types of human behavior and focus on assertiveness. Particular attention given to creating appropriate situations for assertive behavior to occur and opportunities for skill practice also provided. Audit MSD 50. Listening Skills. Credit. Acquire an understanding of the techniques of active listening and communication skills. Communication techniques such as the perception check, interpretive listening, paraphrasing and questioning will be presented, and opportunity to practice these skills included. Audit MSD 5. Working with Difficult. Credit. Examines various concepts in understanding and successfully managing difficult behavior in a diverse workplace environment. Explores strengths and weaknesses of various behavioral/conflict styles and self-assessment instruments measuring individual approaches to relationships and conflicts. Includes specific techniques in dealing with difficult encounters to enhance workplace relationships. Audit MSD 57. Conflict Management. Credit. Examines various strategies to strengthen organizational efficiency by facilitating effective work relationships and conflict resolution. Explores common causes of conflict in a diverse workplace environment and successful approaches supporting a negotiation philosophy. Includes uncovering hidden agendas, maintaining respectful relationships, and fixing problems using objective criteria. Audit MSD 59. Stress Control. Credit. This 0-hour workshop focuses on understanding your own signs of stress. Includes techniques for preventing stress, identifications of personality factors and interpersonal factors related to stress, and job burnout. Audit MSD 60A. Communication Styles. Credit. Concentrates on understanding various communication styles including differences in perspectives, styles, beliefs and feelings. Discussion includes building relationships at home, work and in communities with a wide range of people. Audit MSD 6. Customer Relations. Credit. This 0-hour workshop discusses the principles of effective customer relations. Topics include identifying and responding to customer needs, dealing with difficult customers, developing a positive customer climate, building effective verbal and nonverbal communication skills. Audit MSD 62. Coping with Angry Feelings and Angry. Credit. This 0-hour workshop focuses on how to cope more effectively and constructively with angry feelings. Also includes understanding the impact anger has on ourselves and others; learning how to gain control over our reaction to anger-provoking situations; and converting angry feelings into positive action. Audit 5

MANAGEMENT/SUPERVISORY DEVELOPMENT MANAGEMENT/SUPERVISORY DEVELOPMENT 208-9 MSD 7. Time Management. Credit. Examines various techniques to evaluate employee time usage increasing efficiency and productivity in the workplace. Explores skills to strengthen organizations by managing resources and time schedules in meeting goals and objectives. Includes awareness of how time is used, understanding productivity, developing a time management system, protecting individual time and specific management recommendations. Audit MSD 7B. Leadership & Effective Decision Making. Credit. Covers historic examples, characteristics and styles of leadership. Participants will explore leadership activities in public and private organizations; investigate opportunities to exercise personal leadership skills, contribute to group leadership situations and discuss the impact of moral and ethical factors in decision making. Audit MSD 75B. Direct Communication in the Workplace. Credit. This 0-hour workshop focuses on various communication situations (both verbal and written) in the workplace. Topics include putting oneself in the receiver's shoes, understanding what the listener's hear, adapting messages to enhance the receiver's understanding, and focusing on the results the sender wants to achieve. Audit MSD 76. Nonverbal Communication. Credit. This 0-hour workshop discusses the impact non-verbal communication has on understanding the message. Topics include body language, eye contact, attire, and manner of presentation and cultural differences. Audit MSD 76A. Interpersonal Communication. Credit. This 0-hour workshop explores a practical approach to understanding interpersonal communication. Topics include techniques for active listening, methods for conflict resolution, and learning techniques for becoming "other person" focused. Audit MSD 77. Team Building. Credit. Examines the importance of quality teams in the workplace and the dynamics of the team building process. Explores various roles team members play in supporting a high performance work team and the value teams have on organizational effectiveness and productivity in a global economy. Includes creative team problem solving and decision making, team building tools, strategies and techniques, effective goal setting and meeting planning. Audit MSD 77B. Coaching Great Performance. Credit. Centers on how to effectively work with people in a helping relationship. Introduction to coaching and gaining hands-on experience being and working with a client. Coaching helps clients examine the way they do things as well as what they do. Build your coaching skills by focusing on five key principles of coaching: coaching listening, powerful inquiry, creating choice, balance and fulfillment. Audit MSD 79B. Avoid Burnout: Build Resilience. Credit. Explores symptoms of the five distinct and sequential stages of burnout; the three major areas of negative stress; the relationship between stress and burnout; the five distinct and interrelated characteristics of personal resilience; and the application of coping skills, antidotes and resilience to avoid burnout. Audit MSD 80A. Goal Setting and Productivity. Credit. This 0-hour workshop focuses on steps for setting goals and successfully completing them. Includes the SMART goal approach, the benefits of setting goals, identifying and overcoming obstacles, and creating achievable, small steps. Audit MSD 87. Humor in the Workplace. Credit. Concentrates on the rediscovery of laughter and humor through situational humor to re-build human connection, improve individual health, kindle creativity, and establish perspective in a work world confused by strategies such as downsizing, reengineering, outsourcing, etc. Participants should be forewarned that sporadic laughter is entirely possible. Audit MSD 88B. Self Management for Success. Credit. We can't manage others effectively until we learn to manage ourselves. This course helps you identify your roadblocks to success--including the "too much to do, too little time" syndrome, excessive stress, unclear goals, and unproductive work patterns--and provides strategies to change these habits. You will gain a new sense of enthusiasm as you redirect your energy and take a new approach to your work. Audit MSD 92A. Project Management. Credit. Provides both the tools and behavioral skills necessary to manage any project successfully. All steps of the project cycle are modeled with opportunities for participants to practice each step. Participants will learn to increase productivity, present a project activity plan using professional tools and develop project team building skills. Audit MSD 9. Self Esteem the Key to Success. Credit. This 0-hour workshop focuses on the cornerstone of behavior: self-esteem. Topics include learning how self-esteem affects our relationships, our ability to solve problems and set goals, our work performance, and our health. Emphasizes understanding the importance of maintaining a healthy self-esteem when handling conflict and many major dilemmas common to modern life. Audit MSD 9A. Leadership Skill Development. Credit. Leadership is an essential part of running a quality organization. Learn about the various facets that define leadership today. Audit MSD 9. Effective Presentation Skills. Credit. This 0-hour workshop focuses on preparing participants for giving an effective presentation. Topics include selecting topics, analyzing the audience, developing ideas, selecting and using visual aids, handling questions and overcoming objections. Each participant will give a presentation during the session. Audit MSD 200. Organizations and Social Responsibility. Credits. Explores the changing relationships and responsibilities between organizations and their various stakeholders. Includes social and ethical issues of the community in which the company exists, employee rights and diversity, global corporate citizenship, role of government oversight of business, environmental issues, and consumer protection. Audit MSD 202. Training the Employee. Credits. Develops practical perspective of training as an organizational resource. Includes ways people learn, identifying employee training development requirements, developing objectives, designing lesson plans, evaluation criteria, developing strategy, alternatives to training, and practicum. Audit MSD 20. Emotional Intelligence in Work. Credits. Examines models, concepts and core competencies of emotional intelligence. Explores various skills to enhance emotional well-being and to build productive professional relationships in a diverse organizational climate. Includes developing strategies for managing others with various emotional competency levels. Audit MSD 206. The Troubled Employee. Credits. Reviews the factors contributing to the development of the troubled employee. Includes identifying potential troubled employee work habits and attitudes (e.g. absenteeism, tardiness, sudden personality change), Employee Assistance Programs and possible community assistance agencies. Audit MSD 222. Human Resource Management: Personnel. Credits. Examines the basic responsibilities and concepts for managing the Human Resources function in an organization, such as: Integrating HR into the overall organization's objectives, basic HR laws, job analysis and planning, and recruitment and selection practices. Audit MSD 22. Human Resource Management: Performance and Compensation. Credits. Covers performance appraisal, indirect compensation programs, improving productivity and quality of work life, employee rights and collective bargaining. Audit MSD 22. Fundamentals of Supply Chain Management. Credits. Examines fundamentals of supply chain management and its role in the overall business operations strategy. Explores the business processes and activities of the supply chain, including sourcing, procurement, inventory management and logistics engineering. Audit MSD 225. Global Logistics & Distribution. Credits. Examines practices for designing a logistical process, including coordinating the flow of goods, services, and information among worldwide members of a supply chain. Includes a comprehensive overview of transportation regulations, risk management, cost analysis, preparation of proper transportation and customs documentation, and distribution management. Audit MSD 226. Inventory & Material Management. Credits. Introduces concepts of inventory and material management to perform inventory calculations. Examines inventory and operational issues to minimize risks in order to maintain or increase competitive advantage in the marketplace. Covers topics of process management, forecasting, inventory management, storage, and lean inventory concepts. Audit MSD 227. Global Sourcing & Product Development. Credits. Examines global sourcing strategies in supply chain management with a global context. Includes contract administration, cost analysis, product development and supplier selections. Explores strategic sourcing concepts and principles in product/commodity sourcing as pursued by leading edge firms. Audit 6

MANAGEMENT/SUPERVISORY DEVELOPMENT MANAGEMENT/SUPERVISORY DEVELOPMENT 208-9 MSD 228. Production Planning. Credits. Examines implementation and management of production planning systems, including master production scheduling, material requirements planning, capacity and inventory planning and production activity control. Explores contemporary approaches such as: Just-In-Time, Kanban System, vendor management inventory, and the relationship of enterprise-level planning and control systems to the overall materials flow. Audit MSD 279. Project Management - Intro. Credits. Examines essential strategies and methods for managing projects. Applies concepts to creating model projects using a step-by-step methodology, building project charters, and developing overall project plans. Explores incorporating projects into strategic growth objectives, using project management tools, and demonstrating project presentation skills. This course is the foundation course of the Project Management series that includes CAS 220, CIS 25, and BA 255. Project Management is a broad term that can include many areas of a business. Audit MSD 279A. Workplace Quality Improvement. Credits. Examines practical, hands-on tools employees use to improve their work effectiveness and workplace efficiency. Explores Continuous Quality Improvement (CQI) philosophy and tools including the Plan, Do, Check, Act Cycle (PDCA), Eight-Step Problem Solving Process, process flow analysis and other related methods. Audit MSD 280A. Coop.Ed.: Management and Supervisory Development. Credits. Designed to permit a student in concert with an organization to combine new on-the-job supervisory work experience with concepts and skills learned in supervisory classes and in the process become a greater asset to the organization. Department permission required. Audit MSD 280B. Coop. Ed.: Management and Supervisory Development- Seminar. Credit. Designed as a one credit hour seminar in which the student will learn how to prepare and deliver a work-related plan. Skills learned will be directly related to these activities. Includes a visit by the instructor to the work site and a discussion of the project with the student's supervisor as well as the student. Audit 7