Nexthink V5: What is New?

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1 Nexthink V5: What is New? Nexthink V5 is scheduled to be released at the end of December Watch a preview at Nexthink will host two events in January 2014 to launch V5: Partner 14 and Analytics 14. We welcome our customers and partners to join us at Analytics 14 to learn how to unleash the Nexthink V5 End-user IT Analytics platform and use it to its fullest potential. Discover the new Nexthink V5 Academy certifications center for security, ITSM, transformation and specific technology integrations. This is a great opportunity to attend sessions presented by Nexthink's best technology experts combined with real-world implementations, practical guidance and experience from V5 EA (early adopter) customers and partners. Forrester Research will provide a playbook designed to help prioritize and plan your IT investments in We will be forming Nexthink User Groups at the event.

2 In brief: Nexthink V5 raises the bar to new heights! V5 introduces a new modular product architecture and four modules. Actionable dashboard that seamlessly integrates real-time and historical data into a single view even for large environments Data Privacy Nexthink protects user's privacy and provides new features to anonymize analytics data and restrict access for specific roles Improve Incident & Problem Mgmt through IT analytics. Reduce incidents by 35%, solve problems 60% faster and move to a proactive model. Web & Cloud module is a new module. Learn how to map all intranet and extranet activities to applications and analyze their impact. Security module adds application binary and website tagging and categorization to more easily identify potential security threats in real-time. VDI Transformation module provides a framework and methodology to better plan, execute and measure the impact of all your transformation projects. Integration Toolkit module is used to integrate Nexthink with other systems and processes. Integrate Nexthink to improve processes and maximize the ROI.

3 ITSM: IT services analytics in real-time The concept of services in V5 has been rewritten from scratch, drastically improving metric accuracy, delivering better cause analysis, and breaking previous scalability limitations: New Finder Service View for in-depth analysis and visualizations: Real-time overview of all service metrics User friendly visualization with location-based drill-down to analyze issues Improved cause analysis of issues between network, applications, or devices Location-based grouping of devices for improved service cartography New smart analysis of service-related issues to automatically identify: Connectivity issues with a close-tozero false-positives ratio Network performance issues from self-learned baselines by location Abnormal application crash rates

4 Improved services metrics are computed in real-time by Nexthink Engines. Data is aggregated every 10 minutes in Nexthink Portal to provide a real-time interface. Enhanced Portal Service widget is designed to show the status of multiple services in one dashboard, running in real-time and including more metrics. New service alerts are computed at the Portal level by hierarchy and aggregated over all Engines. Alerts can be configured based on roles; for instance, a local IT manager can be alerted if a user can t use Microsoft Office, while a CIO would be alerted only when a whole country is experiencing issues. Main benefits: Real-time visibility, showing the status and causes of issues with critical IT services for all business users in a single, cross-engine, dashboard. Be alerted of service issues with the appropriate level of detail based on role in the organization. Analyze service issues quickly: detect where the problem is located, who is affected, and whether the issue is caused at the applications, network, or devices level.

5 Analytics and product usability Smart search and improved user experience in Nexthink Finder A smart search for the Finder. The search algorithm understands the semantic of the search string and proposes results based on that. For instance, the user can type computers firefox ; Nexthink will provide (among others) the following results: Devices where Firefox is installed Devices executing Firefox Devices with network issues of Firefox Devices where Firefox crashes A brand new login screen allows quicker access to the Finder. Collapsible accordion and restructured interface to maximize available space, showing on-screen what really matters.

6 Security Broader and smarter security metrics Endpoint security information is retrieved in a completely new way, applying new techniques to extend vendor and product coverage to those most commonly available on the market: Visibility of antivirus products installed on a device. For each one we provide the display name, real-time protection (RTP) status, and update status. Visibility of firewall products installed on a device. For each one we provide the display name and RTP status Visibility of antispyware products installed on a device. For each one we provide the display name, RTP status, and update status. Main benefits: Visibility for all installed antivirus, firewall, and antispyware, versus a select limited number of vendors and specific products. Ability to know if the endpoint is configured properly Has Windows Firewall been replaced by Symantec? Has Windows Defender been replaced by Bitdefender?

7 Analytics for all web & cloud applications V5 introduces un-matched visibility for web & cloud applications. All HTTP and HTTPS requests made by any application (not only browsers) are monitored by the new Nexthink Collector V5. For each request it computes metrics such as: the incoming and outgoing traffic volume the network response time the web request duration the protocol used HTTP requests: visibility on status code including errors (2xx, 3xx, 4xx, and 5xx) Nexthink V5 brings a new Web & Cloud applications cartography in the Finder. All V5 service extensions are available for web applications, internal or cloud. In addition, extensive privacy configuration options are available to discard specific data or make it available only to specific roles. Tagging of cloud applications and web domains with key information, including: Threat level obtained by aggregating several threat providers Hosting country 20 app categories (business, IT, security threat, )

8 Main Benefits: Real-time web and cloud applications discovery, with zero configuration: All internal web applications accessed through browsers or rich clients All external web domains and cloud applications accessed through browsers Machines acting as web proxies Web activity of any application ITSM: Usage patterns of web-based business applications Identification of problems due to web application access with unsupported browsers or system configurations Real-time monitoring of web applications, including metrics regarding performance and errors Security: Automatic detection of obsolete encryption standards Access to web applications by unauthorized users Large downloads/uploads of data Access to insecure web domains Applications accessing unwanted web content or sending data to untrusted web domains

9 Product manageability Scalable and simplified license management Whether your organization has 1,000 or 250,000 devices, with Nexthink V5 only one activation key/file is needed, no matter how many Engines you have. You can activate the product in five clicks and assign license slots for devices to all Engines with a single, centralized interface. Engine boosted to support up to 10,000 devices Nexthink Engine is now deployed as a 64-bit server increasing the number of devices supported per Engine up to 10,000. With Web & Cloud, for instance, an Engine can support up to 8,000 devices (depending on the privacy settings).