ProSupport Comprehensive Software Support: Enterprise
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1 ProSupport Comprehensive Support: Enterprise and/or EMC serves as your technical support service provider for troubleshooting listed OEM operating systems and applications installed on your enterprise server, networking, and storage hardware. Manufacturer Supported Regions Supported Americas Europe, Country Canonical Ltd. Ubuntu Supported on PowerEdge versions 14G and above. Also supported on Edge Gateway hardware (factory ) CentOS CentOS Supported on Scality on SD7000-S & SD630S China Standard NeoKylin X Wyse in China Citrix XenDesktop X X US/EMEA Compellent FluidFS NAS Cumulus Networks Cumulus Linux 32 Bit Diagnostics Active Fabric Manager Airwave ClearPass integration packages for 3 rd party systems management applications License Manager Management Plug-in for VMware vcenter Networking for Open Daylight
2 Manufacturer Supported Deployment Solutions ( version) Encryption Key Manager for Tape Regions Supported Americas Europe, Country Automation Lasso Not supported on MD34xx/MD38xx, MD1400 and MD1420 Online Diagnostics OpenManage Essentials OpenManage Mobile OpenManage Network Manager OpenManage PowerCenter OpenManage Server Administrator (OMSA) OpenManage Storage Services (OMSS) PowerVault FluidFS NAS SupportAssist Not supported on MD34xx/MD38xx, MD1400 and MD1420 System E-Support Tool (DSET) Wyse Configuration Manager Wyse Device Manager Workgroup Wyse Management Suite Standard Supported on hardware Supported on hardware Supported on hardware Wyse Thin OS Supported on
3 Manufacturer Supported Regions Supported Americas Europe, Country hardware, factory Wyse Thin OS Lite Supported on hardware, factory Wyse USB Firmware Tools Management Packs for Systems Center Supported on hardware Ocarina Ocarina EqualLogic FluidFS NAS EqualLogic Group Manager EqualLogic Host Integration Kit EqualLogic SAN Headquarters Micro Focus SUSE LINU X Azure Pack Azure Stack Storage Spaces Direct Ready Node Small Business Server Windows 10 Internet of Things (IoT) Long Term Servicing Branch (LTSB) Windows Embedded Standard (WES) Supported on Edge Gateway hardware, factory Supported on and Edge Gateway 5500 hardware, factory Windows Server Through 's Extended Support End Windows Storage Server 3
4 Manufacturer Supported Regions Supported Americas Europe, Nutanix Web-Scale Infrastructure Red Hat Red Hat LINU X Retrospect Retrospect Backup & Recovery Ruckus Ruckus OS SanDisk SanDisk DAS Cache VMware vcenter Server VMware vcloud NFV 2.0 VMware vsphere Desktop VMware vsphere Enterprise VMware vsphere Enterprise Plus VMware vsphere Essentials VMware vsphere Standard Country
5 ProSupport Comprehensive Support: End-User serves as your technical support service provider for troubleshooting listed OEM operating systems and applications installed on your end-user desktop or notebook. Manufacturer Supported Regions Supported Americas Country/ Comments Europe, Adobe Acrobat Standard Canonical Ubuntu China Standard NeoKylin X China Citrix Provisioning services for Desktop - Edition CMIT Windows 10 China X China Cyberlink PowerDVD Alienware Alienware Control Center Alienware, Latitude, Inspiron Android OS Backup and Recovery China Web Directory X China Activity Light Capture Latitude Z600 Cast Cloud Recovery ControlPoint Data Protection Protected Workspace Data Recovery Environment Digital Delivery Direct USB Help and Support Mobile Connect Precision Optimizer SupportAssist English Recovery OS Gallery Management Packs for Command Suite OS Recovery USB Tool Rugged Control Center SmartByte Inspiron SmartDesk SupportAssist 5
6 Manufacturer Supported Regions Supported Americas Country/ Comments Europe, (Cyberlink) LatitudeOn Reader Latitude & Vostro (Sensible Face Aware Latitude Z600 Vision) Digital FingerPrint Reader Vostro Persona Dropbox Dropbox Entertainment TruColor Experience Foxit Foxit Phantom Business Latitude, Inspiron, Optiplex Foxit Foxit Phantom Standard Latitude, Inspiron, Optiplex Google Chrome OS US, CA, UK, Australia, NZ, Malaysia, Singapore, India, and Intel Intel Unite Intuit QuickBooks McAfee McAfee LiveSafe Micro Focus SUSE LINUX Desktop Changed from Novell Office Windows Through 's Extended Support End Works Vostro Works Plus 2008 X X Vostro Norton AntiVirus Norton Internet Security Portrait Premier Color Displays Primax Blacktop Reader 2.0 Red Hat Red Hat Enterprise Linux Workstation Precision Fixed Workstations Only Roxio Creator Sensible FA Facial Recognition Vostro Vision Skype Skype Vostro VMware ESXi R7910
7 7
8 Premium Support Comprehensive Support: End-User serves as your technical support service provider for troubleshooting listed OEM operating systems and applications installed on your end-user desktop or notebook. Manufacturer Supported Regions Supported Americas Country/ Comments Europe, Adobe Acrobat Standard Canonical Ubuntu China Standard NeoKylin X China Cyberlink PowerDVD Backup and Recovery Activity Light Digital Delivery SupportAssist Dropbox Dropbox McAfee McAfee LiveSafe Office Windows Through 's Extended Support End Roxio Creator Partners and/or software titles are subject to change without notice. Not all regions, software products and versions may be included in the scope of comprehensive software support. Product and service availability vary by country. Contact for more information. Copyright 2018 Inc. or its subsidiaries. All Rights Reserved., EMC, and other trademarks are trademarks of Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. V
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