The Global Provider of Secured Transactions. USer s Manual. July 2003 ELITE 790

Transcription

1 The Global Provider of Secured Transactions USer s Manual July 2003 ELITE 790

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3 Table of Contents July 2003 I- TERMINAL DESCRIPTION...5 II- 1- Introduction The Terminal The Terminal Connections The Base Connections The Keyboard - Utilisation The Card Reader Wireless functionality...8 ELITE 790 TECHNICAL OVERVIEW Terminal features Display Printer RS232 Interface (base) Modem SIM Slots Serial Connector Hands free kit Connector Power Supply Operating Range III- INSTALLATION PROCEDURES...15 IV- 1- Entering Date and Time Telephone Network Parameters Printing Totals Options menu Application Software Downloading Procedure Configuration Receipt GSM Menu Security Menu (Optional) GSM - SMS options PRACTICAL INFORMATION Charging the battery pack Cleaning Procedures Changing the paper roll V- RECOMMENDATIONS Security Connection to PSTN RF Safety General safety

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5 July 2003 I- Terminal Description 1- Introduction The ELITE 790 is a portable payment terminal for a radio transmission module (voice + data) using the GSM standard and a modem for PSTN communications. This terminal was created to process all payments made by magnetic or smart cards. The ELITE 790 has an integrated thermal printer which prints two copies of each receipt. The ELITE 790 terminal benefits from a modular conception, which allows a number of different applications to run on the terminal independently without jeopardising software security. Your retailer or installer will be able to give you the necessary information on all available applications and their installation details. 5

6 ELITE 790 Terminal 2- The Terminal The terminal case contains the following elements: The portable terminal and base. A cable that connects the terminal to a telephone line. A power pack that connects the terminal to a 115 or 230 volt power point (depending on the country) 3- The Terminal Connections There are two connectors on the back of the terminal. (See page 4) The blue jack is for portable hands free kit. The black connector is suitable for a peripheral device like a barcode scanner, for which a specific software application is required. 4- The Base Connections 0 Telephone Connection The compact telephone cable connection supplied with the Elite terminal must be connected to the port marked with the symbol. The telephone connection (RJ11) must be connected to the telephone socket in the wall. 0 Electrical Connection The small jack connection to the power pack is plugged into the port marked with the symbol. The twin pronged electrical plug is connected to an electrical point (115 or 220 volts, depending on the country). Only use the power supply pack provided with the terminal. Telephone line Power Supply 0 Connection to an external peripheral device Some peripheral devices such as a cheque readers can also be connected. The ELITE 790 terminal must be powered off before connecting the cable on the base to the RS232 port. Serial port 6

7 July The Keyboard - Utilisation The 2 key gives the operator access to all of the different menus on the terminal including the system menu which manages the standard functions of the Elite 790, such as: modification of the date and the time, modification of download and line parameters. The 3 and 4 keys allow navigation through scrolling application menus and the system menu. During vocal use of the terminal, these keys adjust the volume. The key 7 prompts a paper feed of a couple of centimetres. This function is only active when the terminal is in the idle state. The A key is used to validate any information read by or entered into the terminal. It is also the power switch when the terminal is in portable mode. The B key cancels the occurring command after which, it returns the terminal to idle state. The C key deletes the last character entered, and in certain cases is used where an override is requested. The key marked d can only be used for entering amounts ; more specifically it allows the operator to enter amounts in cents. The navigation wheel has the same function as the following 3 keys 2 Push up the navigation wheel 3 Turn the wheel up 4 Turn the wheel down 7

8 ELITE 790 Terminal 6- The Card Reader 0 Magnetic Stripe Card The card can be read when swiped either from right to left, or left to right. The magnetic stripe on the card should face the printer and the card should be swiped through the reader freely and without hesitation. 0 Card Introduce the card horizontally into the terminal, the chip facing up, as indicated and leave the card in position until the transaction is complete. 7- Wireless functionality The ELITE 790 terminal is portable ; A fully charged battery will perform 100 transactions before the terminal has to be returned to the base for charging. The symbol on the upper right hand side of the display indicates a correct connection between the terminal and the base. A low battery is indicated by a message «-BAT-» on the display followed by a beep. Within one hour of this message appearing, the battery pack must be recharged. The terminal can perform a few transactions in this time. Warning Do not use a fast charge if the terminal is returned to the base after each transaction. The batteries may be damaged and their lifetime reduced. A fast charge battery should only be charged when empty. If the terminal is placed on the charger after each transaction, a slow charge must be used to protect the battery. In portable mode, the ELITE 790 terminal will switch to power save mode after 50 seconds of inactivity or if the B key is pressed. The name of the network, to which the terminal is registered, appears on the display and a graph indicates the RSSI (Reception Signal Strength Indicator). 8 Warning When the terminal is powered off, the GSM standby mode (to receive incoming calls) uses battery power, reducing the number of transactions between charge-ups.

9 July 2003 When the terminal is switched on, the following messages could appear on the terminal display: INACTIVE GSM MISSING SIM BLOCKED SIM NO GSM SERVICE NETWORK SEARCH POWER SAVE MODE A problem is encountered with the GSM module. If after having removed the battery pack a few times the same message appears then consult the terminal issuer. This message appears if the SIM is invalid or not correctly inserted. This message appears if SIM blocked or if the PUK has been entered incorrectly 10 times. Invalid SIM card or service not available. Contact your retailer. This message appears while the terminal is searching for a network. Once the terminal has found it, this message is replaced by the operator name. When the power save mode is selected. Warning Before using the terminal for the first time, the batteries must be fully charged. This is indicated by a green light on the base which goes out when this process is complete. 9

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11 July 2003 II- ELITE 790 TECHNICAL OVERVIEW 1- Terminal features The ELITE 790 has the following features: 2Mbytes battery backed RAM with advanced memory protection 1024 bytes EEPROM INTEL compatible CPU Battery backed calendar Buzzer 18 key keyboard Navigation wheel (optional) Track 1/2 or 2/3 Card Reader ISO 7816 Smart Card Reader Four slots SIM 1 RS232 port for an ECR connection or external device connection Built-in Modem CCITT V22, V22 bis Automatic tone dialling facility Dual-band GSM modem for radio communication Up to four SIM smart card connectors (Optional) Serial peripheral connector Hands free kit connector 2- Display The Display is a 64x128 graphic backlit LCD display. 3- Printer The printer has the following features: a paper chamber for housing the paper roll, a cutter above the printing mechanism, allowing the user to cut receipts manually, a button which activates Line Feed and self-test, 6 lines per second printing speed. 11

12 ELITE 790 Terminal 4- RS232 Interface (base) 0 Standard interface : rate: format: parity: interface: 300 to bauds 7 to 8 bits odd, even, none V28 0 RS232 Connection : N.U 2 TxCOM1 3 RxCOM1 4 CTS 5 RTS 6 Ground 0 Reference of the downloading cable : CAB A 5- Modem The modem carries out the data exchange function between the system and the telephone network. It is a full-duplex asynchronous modem complying with CCITT V22 & V22 bis recommendations. The modem is connected (through the base) to the telephone network by a removable wire fitted with a telephone connector which is plugged into the telephone wall socket. It is equipped with: Computerised electronics with built-in application program and module self-test A line interface for connection to the telephone network An automatic tone dialling facility A connector for plugging in a removable phone cord, fitted with a 6-contact connector or adapter plug (depending on the country) 12

13 6- SIM Slots July 2003 When implemented, access to the optional SIM slots is through the battery door located on the underside of the terminal. Access to GSM SIM is through a trap door which slides only when the battery pack is removed. 0 SIM Insertion Slide the metal SIM holder cover to open, Open the SIM holder cover, Insert or remove the SIM card, Shut the cover, Slide the cover to lock. GSM SIM SIM Number 1 Location of the big SIM card 7- Serial Connector Mating connector, 4 pins Binder series 719, ref Pin 1 = Tx, 2 = RX, 3 = Vcc (5V / 150mA), 4 = Gnd Serial connector Hands free kit connector 8- Hands free kit Connector 4-contacts jack for hands free kit (microphone + earpiece). Type NOKIA 3210 or equivalent 13

14 ELITE 790 Terminal 9,5 mm 9- Power Supply Power Input Voltage 100 / 240Vac Power Input Frequency 50 / 60Hz Power Output 11V -1.5A 10- Operating Range 5,5 mm 2,5 mm Terminal Operating Temperature +5 C to +40 C Humidity 20% to 90% Non-condensing Warning Do not apply fast charge outside the temperature range (+5 C to +40 C). This could reduce the battery life. 0 Radio communication Type GSM DCS1800 PCS Bandwidth Tx (MHz) 890 to to to 1990 Rx (MHz) 935 to to 1880 Emitting power 2 W 1 W 1 W 0 Weight and dimensions Terminal Weight : 600g dimensions: 215 x 90 x 65 (L x W x H in mm) Base Weight : 160g dimensions:186 x 93 x 36 (L x W x H in mm) 14

15 July 2003 III- INSTALLATION PROCEDURES Once the terminal is installed, the operator can switch the terminal on. During installation, the operator has to enter all general data. 1- Entering Date and Time In its idle state, the terminal indicates the date and time. N DISPLAY ACTION 1 PRESENT CARD 01/03/00 13 :15 2 SYSTEM MENU DATE-TIME 3 DATE : 01/08/01 4 TIME : 18 :32 Press the 2 key and select the function using 4 or 3 keys or the navigation wheel. Select System Menu. Press the A key or the navigation wheel. Enter the current date dd/mm/yy (character «/» is automatically inserted). Enter the current time using the 24h clock. (character «:» is automatically inserted). 5 PRESENT CARD 01/08/01 18 :32 NOTE: It is always possible to return to the previous menu by pressing the B key. Do not change the date when there are transactions stored on the terminal. 15

16 ELITE 790 Terminal 2- Telephone Network Parameters Regarding the following points, if the value already present in the terminal is correct, it will be validated without entering a new one. N DISPLAY ACTION PRESENT CARD 01/08/01 18 :32 SYSTEM MENU TELECOM SWBOARD = (up to 4 char) PAD DOWNLD.X25 = (up to 12 char) ONLY V22? 1= YES / 0=NO : 0 6 DIAL DURATION : s : 40 Press the 2 key and select the function using 3 or 4 keys or the navigation wheel. Select System Menu. If necessary, enter the number of the switchboard to connect the terminal to the switch network. A pause could be inserted using 2 key. Cancel the value with the B key when using a direct line. The current value is displayed. Enter another host number if necessary. The current value is displayed. If necessary, enter 1 if you want to work in V22 (1200 bauds) mode rather than V22 bis (2400 bauds). Press the Akey. The current value of the carrier detection timeout is displayed. If necessary, enter the correct value. Press the Akey. 7 BELL 212A? 1= YES / 0=NO : 0 The current value is displayed. 1 = detects 2225 Hz Answer tone Bell 0 = detects 2100 Hz Answer tone CCITT (V22, V22bis). Press the Akey. 8 PRESENT CARD 01/08/01 18 :32 16

17 July Printing Totals The transactions totals, which have been carried out on the terminal since the last clearing, can be printed using this function. These totals are the sum of all totals, no matter what application they are associated with. N DISPLAY ACTION 1 PRESENT CARD 01/08/01 18 :32 Press the 2 key and select the function using 3 or 4 keys or the navigation wheel. Select System Menu. 2 SYSTEM MENU TOTALS 3 The terminal prints the totals 4 CLEAR TOTALS? CONFIRM -> VAL 5 PRESENT CARD 01/08/01 18 :32 Validate if you want to clear totals. NOTE Don t forget to clear the totals before the initialisation process. The receipts are numbered ; the number increases each time totals are printed, 17

18 ELITE 790 Terminal 4- Options menu The first option is used in restaurant environments. Your distributor provides you with all the useful information about the following options. N DISPLAY ACTION 1 PRESENT CARD 01/08/01 18 :32 Press the 2 key and select the function using 3 or 4 keys or the navigation wheel. Select System Menu. 2 SYSTEM MENU OPTIONS 3 ENTER TABLE # : = ISO3 / 0 = ISO1 : 0 If the current value is 1, a table number will be requested for each payment transaction and this number will be printed on each transaction receipt. If necessary, enter the corresponding value of the type of ISO reader. 5 6 TIMER EXTINCTION 10 99s : 50 PRESENT CARD 01/08/01 18 :32 Enter the amount of inactive time which must pass before the terminal is automatically powered off. 18

19 July Application Software Downloading Procedure The downloading procedure allows remote modification of the terminal memory through a telephone network. This would be used in the following cases : alteration of a part or all the terminal memory application version upgrading application adding or deleting N DISPLAY ACTION 1 PRESENT CARD 01/08/01 18 :32 2 SYSTEM MENU DOWNLOAD 3 DOWNLOAD CONFIRM -> VAL 4 DOWNLOAD ENTER CODE : 5 DOWNLOAD PABX = 6 DOWNLOAD Tel #= DOWNLOAD DIALLING Press the 2 key and select the function using 3 or 4 keys or the navigation wheel. Select System Menu. Enter 2049 or 2052 to run a local downloading sequence. If necessary, enter the number of the switchboard to connect the terminal to the switch network (enter the same value as in the telecom menu). Enter the host telephone number and press the A key. The terminal attempts to establish a connection to the host. 19

20 ELITE 790 Terminal 6- Configuration Receipt This receipt pulls together the hardware and the software status of the terminal. N DISPLAY ACTION 1 PRESENT CARD 01/08/01 18 :32 2 SYSTEM MENU CONFIGURATION 3 The terminal prints a receipt Press the 2 key and select the function using 3 or 4 keys or the navigation wheel. Select System Menu. (wait few seconds) 4 PRESENT CARD 01/08/01 18 :32 20

21 July GSM Menu This function allows the specific parameters, needed for the GSM communication, to be entered. N DISPLAY ACTION 1 PRESENT CARD 01/08/01 18 :32 2 SYSTEM MENU GSM MENU 3 GSM MENU DIALLING MODE 4 DIALLING MODE PSTN ON BASE ALWAYS GSM 5 GSM MENU DATA SPEED 6 DATA SPEED V22bis : 2400 bps V32 : 9600 bps V110 : 2400 bps V110 : 9600 bps 7 GSM MENU NETWORK CHOICE Press the 2 key and select the function using 3 or 4 keys or the navigation wheel. Select System Menu. Select the function. Select the option and press the A key. PSTN ON BASE : to force communication with the internal modem when the terminal is on its base. ALWAYS GSM : to force constant communication with GSM even when terminal is on its base. Select the function. Press the Akey. Select the speed according to the contract signed with the network operator. Select the function. To select an operator among those received by the terminal. This function requires a specific contract. Press the Akey. 8 network search 21

22 ELITE 790 Terminal 10 GSM MENU PIN MODIFICATION 11 GSM MENU POWER MANAGEMENT 12 POWER MANAGEMENT POWER SAVE MODE NORMAL MODE 13 GSM MENU SECURITY Select the function. Press the Akey. This menu enables you to change the PIN of your GSM SIM. Select the function. Press the Akey. Select the power mode. Press the A key In this menu you select either power save or normal mode. The power save mode powers the GSM module only when activated during the authorisation or datacollect phase. This mode saves power so the terminal can operate for longer without recharging, however, the transaction time is a little longer. In this mode, the terminal will power down after 50 seconds of inactivity. In normal mode the GSM module is always powered up, which results in faster transactions but the battery will have to be charged sooner. In this mode after 50s of inactivity, a choice will appear on the display: switch off the GSM module or not. As long as the GSM module is on, the terminal can receive and manage incoming calls. Select the function. Press the Akey SECURITY SAVE PIN REQUEST PIN 15 PRESENT CARD 01/08/01 18 :32 Select the option. Press the Akey. In this menu, you can choose whether the GSM SIM PIN must be entered every time the terminal is powered on or if the terminal should use the last PIN code used. If the message REFUSED appears when a function is selected, either the GSM SIM is missing (or not correctly inserted) or the contract with your network provider does not allow you to change the parameters you are attempting to alter.

23 July Security Menu (Optional) Using this menu, the system menu can be secured with a code and/or a magnetic card. 1 PRESENT CARD 01/08/01 18 :32 2 SYSTEM MENU SECURITY Press the 2 key and select the function using 3 or 4keys or the navigation wheel. Select System Menu. 3 MENUS ACCESS WITH CODE? 4 MENUS ACCESS CODE : 5 MENUS ACCESS WITH CARD? 6 SWIPE CARD OR CANCEL If necessary, enter a 4 digit code. Press the Akey. If necessary, swipe the magnetic card. Press the Akey. 5 PRESENT CARD 01/08/01 18 :32 23

24 ELITE 790 Terminal 9- GSM - SMS options 9.1 Vocal option This function permits the use of the vocal channel of the GSM module when the terminal is equipped with a headset interface and the option is activated. N DISPLAY ACTION 1 PRESENT CARD 01/08/01 18 :32 3 GSM - SMS DIAL SMS Press the 2 key and select the function using 4 or 3 keys or the navigation wheel. Select GSM - SMS. Select DIAL and press the A key. 4 PHONE : Enter the phone number, and use your terminal as any mobile phone. 5 PRESENT CARD 01/08/01 18 : Short Message option Press the B key to hang-up. This function allows you to send and receive short text messages through the GSM module. After selection of SMS option in GSM - SMS menu, the following options are available: 1 READ Read sent or received messages. (max. 100 messages). 2 SEND NEW : enter a new message and optionally save it. EXISTING : send an existing message. 3 PRINT Print a sent or received message. 4 DELETE Delete a sent or received message. 5 SMS CENTER Phone number (could be replaced) of the network provider s SMS centre. Select option using 4 or 3 keys and press the A key. 24

25 July 2003 IV- Practical Information 1- Charging the battery pack A base station is provided with the terminal which recharges the standalone battery pack or the terminal when placed on the base station. The green indicator at front at the base indicates that a current is flowing into the battery pack. Warning Before using the terminal for the first time, the batteries must be fully charged. This is indicated by a green light on the base which goes out when this process is complete. 0 Fast charging base Warning Do not use a fast charge if the terminal is returned to the base after each transaction. The batteries may be damaged and their lifetime reduced. A fast charge battery should only be charged when empty. If the terminal is placed on the charger after each transaction, a slow charge must be used to protect the battery. The charge is managed in order to optimise the life of your battery pack and to charge it as quickly as possible in the best conditions. If the terminal is removed from the base for more than 10 seconds, the charge cycle is reinitiated. If it is removed for less than 10 seconds, the charge cycle continues. Do not forget to put the terminal down on its powered base at the end of the day in order to allow for charging and data-collection. During the charging of empty battery pack, it could take one or two minutes for the green light to come on. 0 Vehicle base This base station is used when the terminal is supposed to be laid on its base between each transaction. It uses slow charge so as not to damage the battery. 25

26 ELITE 790 Terminal 2- Cleaning Procedures The plastic used in the construction of this terminal may be damaged if cleaned with strong solvents. The following is a list of recommendations for cleaning the terminal and its base. Clean the outside of the terminal with a soft cloth moistened with a mild detergent solution. Never spray cleaning solution directly onto the terminal as liquid may enter the unit. The smart card reader does not normally require cleaning, but if it does, the magnetic card reader cleaning kit can be used. Do not use Isopropyl Alcohol based cleaning products, use water-based. If in doubt about a cleaning product, contact your terminal supplier. 3- Changing the paper roll 0 Do not pull the paper, press the key 7 for a paper feed. Lever 0 Only use paper provided by your distributor; similar other papers could damage the printer. In the case of a thermal printer, use a paper brand KANZAN reference KF50. 0 Do not wait until the paper roll is completely finished before changing it. When the red stripe on the paper appears, remove the paper roll and replace it. You can use the paper feed key 7 to move the paper on. This key is only active when the machine is in an idle state. 0 For the loading of a new paper roll, open the cover, lift the lever to the right of the printer, Slide paper through the printer until it comes out the other side. Lower the lever. Press the paper feed key 7 to check the paper has fed through properly. 26

27 July 2003 V- Recommendations 1- Security In order to ensure that software integrity self-test is performed periodically, it is necessary to restart (disconnect-reconnect) the terminal at least once per day. This terminal has no power switch. The power supply is the only device used to switch off power to the terminal. Because of this, the mains power must be easily accessible. 0 Security guidelines concerning Lithium batteries: Keep out of reach of children, In case of ingestion, seek medical assistance immediately, Pay attention to the `+ ' and`-` polarities, Do not attempt to recharge the batteries by a heat source, electric refill or any means other than the base station, Do not dispose of batteries in a fire, Do not disassemble the batteries. 0 Security guidelines concerning Nickel Metallic Hydride (Ni-MH) batteries: keep out of reach of children Do not heat or throw in a fire, Do not short-circuit the batteries, Do not close the security valves (situated under the positive poles), Do not use in a airtight box, Use the adapted charger only in the specified temperature range, Do not manipulate or try to use the battery if it is damaged and/ or leaks any liquid. 0 General: There is a danger of explosion if the battery is not replaced correctly. Replace the battery with the equivalent type advise by the manufacturer. Dispose of used batteries according to manufacturer's instructions. 27

28 ELITE 790 Terminal 2- Connection to PSTN The equipment has been approved in accordance with Council decision 98/482/EC for pan- European single terminal connection to the public switched telephone network (PSTN). However, the approval does not, in itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problem, you should contact your equipment supplier in the first instance. 3- RF Safety 0 In-car safety The use of the terminal in a vehicle may cause malfunctions of electronic systems (e.g. ABS antilock systems, fuel injection systems) in insufficiently shielded systems. All transactions must be activated when the vehicle is stationary and parked in a safe manner, terminal removed from the base. 0 General Your terminal uses the GSM standard for cellular technology. GSM is a newer radio frequency (RF) technology than the current FM technology that has been used for radio communications for decades. The GSM standard has been established for use in the European Union and elsewhere. Your cellular terminal is actually a low power radio transmitter and receiver. It sends out and receives radio frequency energy. When you use your cellular terminal, the cellular system handling your call controls both radio-frequency and the power level of your cellular terminal. 0 Exposure to RF Energy There is some public concern about the possible health effects of using cellular equipment. Although research on health effects from RF energy has focused for many years on the current RF technology, scientists have begun research on newer radio technologies such as GSM. After existing research had been reviewed, and compliance to all applicable safety standards had been tested, it has been concluded that the product is completely safe to use. 28

29 July General safety 0 Electronic Device Most electronic equipment, for example in hospitals and motor vehicles, are shielded from RF energy. However, RF energy may affect some damaged or improperly shielded electronic equipment. 0 Vehicle Electronic Equipment Terminal - base assembly is compliant with automotive directive 95/54/EC. However, for road security reason, terminal must be neither used on its base nor when vehicle is moving. For connection to on board electronic network, contact your retailer. The terminal must be installed by trained service personnel only, including the power wiring. The wiring should be suitably fused. 0 Medical Electronic Equipment Consult the manufacturer of any personal medical devices (such as pacemakers, hearing aids, etc.) to determine if they are adequately shielded from external RF energy. Turn your Terminal OFF in health care facilities when any signs in the area instruct you to do so. Hospitals or health care facilities may be using RF monitoring equipment. 0 Aircraft Warning Turn your Terminal OFF before boarding any aircraft, use on the ground only with the crew's permission. Do not use it in the air. 0 Children Do not allow children to play with your GSM terminal. Children could hurt themselves or damage the terminal. They could also make calls using the telephone function of the terminal. 0 Blasting areas To avoid interfering with blasting operations, turn your unit OFF when in a "blasting area" or in areas posted: "turn off two-way radio". Construction crews often use remote control RF devices to set explosives. 0 Potentially Explosive Atmospheres Turn your terminal OFF when in any area with a potentially explosive atmosphere. It is rare, but your terminal could generate sparks. Sparks in such areas could cause an explosion or fire resulting in injury or death. Areas with a potentially explosive atmosphere are often, but not always marked. They include fuelling areas such as petrol stations, below decks on boats, fuel or chemical transfer or storage facilities, and areas where the air contains chemicals or particles, such as grain, dust, or metal powders. Do not transport or store flammable gas, liquid, or explosives, in the same compartment as your terminal. 29

30 ELITE 790 Terminal Before using your terminal in a vehicle powered by liquefied petroleum gas (such as propane or butane) ensure that the vehicle complies with the relevant fire and safety regulations of the country in which the vehicle is to be used. 30

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32 INGENICO 9, quai de Dion Bouton Puteaux cedex RCS Nanterre B SIRET DIV0540D