INTERNATIONAL MOBILE APP myhenner

Transcription

1 INTERNATIONAL MOBILE APP myhenner Features Henner - Simplified private joint stock company - Registered capital of 8,212,500 - RCS Nanterre VAT No. FR Registered in France with ORIAS under No and regulated by the ACPR (61 rue Taitbout Paris Cedex 09, - ISO 9001 certified - Headquarters: 14 boulevard du General Leclerc, Neuilly-sur-Seine, France Complaints: visit complaints section on

2 is a mobile app designed for our members, by our members. The app is designed as an everyday partner for your Healthcare. It is not merely an app used to manage your insurance plan. myhenner provides free and simple access to your medical details (as well as those of your family), the location of the healthcare providers worldwide within and outside of our network, and of course, all the features of your Henner online account.

3 Login Login with your Henner ID indicated on your member card. Your password remain the same as the online portal access. For new Henner members, please click the first visit button to obtained a one time PIN sent to your /mobile phone.

4 Discover the healthcare hub with a host of useful everyday features in one single app.

5 your Henner Pass Your direct settlement card online

6 your Henner Pass The Henner Pass, your direct settlement card at your fingertips The dematerialized card is available on the mobile app. You can now send it to healthcare professionals by and/or print it.

7 your access to e-claims Claims submission online

8 your access to e-claims* Keep an eye on your e- claims and their status If your contract is eligible, you can create an e-claim, up to the defined limit, mentioned on the screen. If your invoice exceed the limit, you will have to send your request by post. * Photo size must not exceed 8MB per submission

9 your healthcare professionals

10 your healthcare professionals Find a healthcare professional everywhere in the World You can search for a healthcare professional based on their field of specialization. You can get information such as spoken languages, agreement types, complementary information.

11 your account accessible from your mobile With you wherever you go Access general information about your various plans. You will find the table of benefits, your beneficiaries and all the documents relevant to your plan.

12 your itemised reimbursements Consult your latest reimbursements with ease Sort your reimbursements by date and type of expense. Simple graphics to show you what has been reimbursed and your contribution.

13 manage your plan online myhenner helps you to manage your insurance plans: By making the following adjustments, in particular: Modify your benefits in accordance with your plan (if eligible), Activate or deactivate electronic data transmission (if eligible), Add, update or remove a beneficiary (if eligible), Take out a new contract for yourself or any of your adult children Refer a family member or friend, etc. By allowing you to claim for reimbursement with ease using your phone s camera*, By allowing you to send any other supporting document to manage your plan. *On the condition that the insurer and the client agree with this feature. The insured have to retain the original documents for 12 months in case they need to be sent to us.

14 facilitating your requests and queries Download all your useful documents easier Ask for useful documents (certificate of insurance for you and your dependents). Request a prior agreement for hospital treatment by downloading the necessary form from the app and sending all the supporting documents as attachments or simply by taking a photo using your smartphone s camera. Download a reimbursement form Send request to reprint certificates and guarantee of payment.

15 direct contact with your adviser via the app s integrated message service Contact your client services team by We are your healthcare partner. Use the integrated message service to contact your Client Services Team with any other requests or queries you may have. You can also send supporting documents such as medical invoices or prescription, school enrolment certificates etc Your adviser will also answer you via the mobile app.

16 your healthcare partner Your personal medical details and those of your family at your fingertips Using this feature, you can access your own medical records and update them wherever you are.

17 Your healthcare profile with you wherever you go Fill in your medical record by listing your basic personal details.

18 Vaccinations Use your medical record to list your past and future vaccination dates.

19 Treatment Add your current and previous treatments along with the duration and frequency of medication. You can also add a photo of your prescription if you wish.

20 Allergies List any allergies you may have

21 app is now available.