Abu Dhabi Certification Scheme for Beauty Salon Sector

Transcription

1 Abu Dhabi Certification Scheme for Beauty Salon Sector Hairstylist Assessment and Surveillance Plan for Beauty Salon Sector Hairstylist Issue: 1.0 Date: 27/11/2016 Total Number of Pages: 12

2 Table of Contents ABOUT THE ABU DHABI QUALITY AND CONFORMITY COUNCIL 1. FOREWORD 2. REFERENCES 3. CERTIFICATION REQUIREMENTS 4. ASSESSMENT OF APPLICATIONS 5. IDENTIFICATION 6. SURVEILLANCE / AUDIT PROCEDURES 7. PUNITIVE ACTIONS 8. REQUEST FOR APPEAL I. APPENDIX 1: Glossary of Terms Page 2 of 12

3 Amendment Page This Amendment Page is updated and issued with each set of revised and/or new pages of the document to help ensure that each copy of this Occupational Requirements contains a complete record of amendments. This Occupational Requirements is a live document which can be amended when necessary. QCC operates an Occupational Requirements Working Group that has prepared this document, and can review stakeholder comments in order to review and amend this document; ultimately resulting in an issuance of an updated version, if necessary. Log of Amendments Amendment Discard Insert No. Date *Sections Changed Page(s) Issue No. Page(s) Issue No Dec Approved by: Saif Mohamed Al Bakeri Director System and Personnel Conformity Conformity Scheme Services Abu Dhabi Quality and Conformity Council Page 3 of 12

4 About the Abu Dhabi Quality and Conformity Council The Abu Dhabi Quality and Conformity Council (QCC) was established by law No. 3 of 2009, issued by His Highness Sheikh Khalifa Bin Zayed Al Nahyan, President of the UAE and Ruler of Abu Dhabi. QCC is responsible for the development of Abu Dhabi Emirate s Quality Infrastructure, which enables industry and regulators to ensure that products, systems and personnel can be tested and certified to UAE and International Standards. Certified personnel by QCC receive the Certificate of Conformity with the Abu Dhabi Trustmark. The Trustmark of the QCC is designed to communicate that a person or system conforms to various health, safety, performance and environmental standards that are set by Abu Dhabi regulators. 1 FOREWORD The Beauty Salon Sector Conformity Scheme was developed through consultation with regulators and industry. It enables individuals and firms offering to apply Beauty Salon services to obtain voluntary certification that meet the Abu Dhabi requirements. The scheme has been specified for Beauty Salon Sector [General Worker]. QCC in its capacity as a conformity assessment body will provide third-party conformity assessment to participants and objects. For clarification of terms and definitions, please refer to APPENDIX 2 A Trustmark and license will be granted to persons that achieve certification. The Trustmark may be used in conjunction with reference to the appropriate QCC information to market the services of the object. Certification is dependent on the successful completion of formal testing in accredited centers that fulfill the mentioned requirements (item 4.2). The Certificate of Conformity enables service providers to present evidence of meeting standards as specified for Abu Dhabi's qualifications framework. The Certificate of Conformity indicates that select objects skills meet standards as specified by Abu Dhabi and the UAE. The inspectors of the relevant regulators actively ensure that the integrity of the certificate is maintained through the inspection of work completed by certified objects. Page 4 of 12

5 2 REFERENCES 2.1 Health and Safety Training Program Training Modules related to: Personal Hygiene, Health Hazards, Skin Diseases and Infection transmission. 2.2 Waste Management WASTE CLASSIFICATION POLICY EAD-EQ-PR-P-01: This policy sets the requirements for identification and segregation of the waste into different streams with an ultimate objective to support the application of the approach for optimizing waste reuse, recycling, resource recovery and treatment, including promoting market for recycled products, sustainable consumption and the overall objective of diverting waste away from landfills. The document may be found at: CLASSIFICATION POLICY WASTE CLASSIFICATION TECHNICAL GUIDELIN: This technical guideline explains how to classify waste which will then help ensure that the correct transport, storage, treatment and disposal options are selected. The document may be found at: EAD-EQ-PR-TGD-01_Waste Classification Guideline _English 2.3 UAE Technical Requirements The knowledge of the applicants must cover the skills stated in the occupational terms referred to below: UAE Technical Requirement Beauty Salon Sector Hairstylist Make sure your own actions reduce risks to health and safety Contribute to the development of effective working relationships Assist with Salon reception duties Shampoo and condition hair Prepare for Hair services and maintain work areas Assist with hair colour services Assist with perming hair services Plait and twist hair using basic techniques First Aid Requirements HAAD first aid standard Ref: PHR/HRM/FA/0.9 - Issue date: December 2010 Titled: HAAD Standard for First Aid Training %3D&tabid=819

6 2.4 Health and safety Codes of Practice Codes of practice are derived from the Abu Dhabi EHSMS and contain specific healthy and safety requirements as stated by the centre. General knowledge of the CoPs is recommended when relevant. The CoPs may be found at: \ Relevant Codes of Practice CoPs (Under Development) 2.5 UAE Fire and Life Safety Code of Practice The UAE Fire and Life Safety Code of Practice recommends the Civil Defence minimum requirements for Life Safety and Fire Safety Design and Installation. The document may be found at: 3 CERTIFICATION REQUIREMENTS 3.1 General requirements The general requirements are contained in the following QCC documents: Terms and conditions for general use of Trustmark Terms and conditions for certification of personnel and license of the logo 3.2 Test Requirements In order to gain certification, the applicant shall pursue any of the options stated below to participate in an occupational training and examination necessary to complete the assessment plan: International testing center Testing center certified by awarding bodies recognized by ADQCC Test material must cover the requirements outlined in section The test report submitted must not be older than 12 months on the day of submission The assessor of the candidates must not be the same person that performed the training Assessor certification must meet the requirements set out in section , or in a course that is equivalent or higher than the course being assessed The centre must have record of audits performed on it by the certifying awarding body Must fulfil the requirements of ISO 9001 or show proof of an effective quality management system

7 3.2.2 UAE testing center Testing center certified by awarding bodies recognized by ADQCC Test material must cover the requirements outlined in section The test report submitted must not be older than 12 months on the day of submission The assessor of the candidates must not be the same person that performed the training Assessor certification must meet the requirements set out in sections , or in a course that is equivalent or higher than the course being assessed The centre must have record of audits performed on it by the certifying awarding body Centre must be licensed by KHDA, ACTIVET or the equivalent in other emirates if applicable Centre must have a UAE business license if the centre functions in a commercial capacity Must fulfil the requirements of ISO 9001 or show proof of an effective quality management system Independent Test Center Recognized by ADQCC Centre must be licensed by KHDA, ACTVET of the equivalent in other Emirates if applicable Centre must have a UAE business license if the centre functions in a commercial capacity Must fulfil the requirements of ISO 9001 or show proof of an effective quality management system Test material must cover the requirements outlined in section The test report submitted must not be older than 12 months on the day of submission The assessor of the candidates must not be the same person that performed the training Assessor certification must meet the requirements set out in sections , or in a course that is equivalent or higher than the course being assessed A certified assessment (training & testing) centre, which is recommended by the industry regulator as a primary provider for the assessment material Centre must be licensed by KHDA, ACTVET of the equivalent in other Emirates if applicable Centre must have a UAE business license if the centre functions in a commercial capacity

8 Must fulfil the requirements of ISO 9001 or show proof of an effective quality management system Test material must cover the requirements outlined in section The test report submitted must not be older than 12 months on the day of submission The assessor of the candidates must not be the same person that performed the training Assessor certification must meet the requirements set out in sections , or in a course that is equivalent or higher than the course being assessed 4 ASSESSMENT OF APPLICATIONS The assessment is based on the submitted documents (Individual application, complete test results and identification documents), which are evaluated for compliance to referenced standards as well as consistency, completeness and overall quality. 4.1 Successful certification is dependent on the successful completion of tests that meet the requirements mentioned above. 4.2 Successful completion of tests that adhere to section 4.2 of the scheme is the primary requirement of QCC certification 5 IDENTIFICATION Identification is necessary for the verification of the identities of applicants and to ensure effective service to applicants 5.1 Within the UAE Each person applying for certification must provide clear and legible copies of government issued Emirates ID 5.2 International applicant An application coming from international centers will only be processed once applicants submit government issued identification. The government issued identification in this case will be a passport copy The certification of international applicants will be tentative pending the submission of Emirates ID

9 6 SURVEILLANCE / AUDIT PROCEDURES Surveillance is in place to ensure that test center and individuals comply with the test criteria set out in section 4.2 of this document and the acceptable performance levels. 6.1 General test center The surveillance and audit requirements listed under this section shall be applied to the test center or awarding bodies. The validity of a certificate may be required to be demonstrated; this may include the validity of the accreditation of the issuer Continued proof of certification is required for continued QCC acceptance 6.2 Quality Management System (QMS) Audits test center Proof of continued compliance (certification) is to be presented to QCC when required or 60 days after expiry of the submitted ISO 9001 certification (whichever comes first). 6.3 Individuals Inspection on the performance of individuals will be conducted by the relevant regulatory/security authorities Any incident during the service provided will open the worker to a performance review Worker may be held liable if inadequate performance or carelessness is determined to cause harm to property or person 7 PUNITIVE ACTIONS Punitive actions are taken against center that break the requirements outlined by the document. 7.1 Declaration of Conformity Breach of the signed declaration of compliance will result in a lifetime ban of said testing center from all QCC certification schemes present and future 7.2 Certification requirements Failure to meet the stated requirements will result in failure of application into QCC certification schemes until said requirement is met Failure to renew certification stated in section 4 will result in a temporary block on acceptance until the required certification is once again met

10 8 REQUEST FOR APPEAL Appeals may be made through direct contact of the QCC in any of the three cases stated below: 8.1 Application rejection If an application is rejected, the reason for rejection will be submitted to the concerned party If the concerned party wishes to object to the rejection, it should contact the QCC with all supporting documentation. The appeal will be reviewed and the rejection may be withdrawn if satisfactory The rejection will be on hold within the 12 month period of the certifications should there be any missing documents. Once the missing documents are submitted, the application will be processed again. If the material is handed in after the 12 months stated period, the application will be rejected and the applicant must re-apply 8.2 Centre recognition rejection A center may be rejected from the approved centers list if it does not meet the criteria stated in this document The reason for rejection will be made clear to the applying test center If a center believes it is wrongfully rejected it may appeal the decision with supporting documents 8.3 Punitive Action A punitive action will only be taken for breaches of the requirements The reason for punitive action will be made clear to the concerned body If a center believes it has been unfairly punished, it may appeal with supporting documents If the center corrects the actions that has led to punitive action, it may reapply for approval status with supporting documentation

11 I. APPENDIX 1: GLOSSARY OF TERMS (All definitions are derived from ISO and ISO The final three are occupation definitions) 1. Object - a particular material, product, service, installation, process, system, person or body in the context of conformity assessment 2. Body - refers to conformity assessment bodies or accreditation bodies. Otherwise, the term organization is used in its general meaning, as in the ISO 9000 definition 3. Conformity assessment - demonstration that specified requirements relating to a product, process, system, person or body are fulfilled 4. First-party conformity assessment - conformity assessment activity that is performed by the person or organization that provides the object 5. Second-party conformity assessment - conformity assessment activity that is performed by a person or organization that has a user interest in the object 6. Third-party conformity assessment - conformity assessment activity that is performed by a person or body that is independent of the person or organization that provides the object, and of user interests in that object 7. Conformity assessment body - body that performs conformity assessment services (an accreditation body is not a conformity assessment body) 8. Accreditation body - authoritative body that performs accreditation 9. conformity assessment system - rules, procedures and management for carrying out conformity assessment 10. Conformity assessment scheme/program - conformity assessment system related to specified objects of conformity assessment, to which the same specified requirements, specific rules and procedures apply 11. Participant - body that operates under the applicable rules without having the opportunity to take part in the management of the system or scheme 12. Review - verification of the suitability, adequacy and effectiveness of selection and determination activities, and the results of these activities, with regard to fulfilment of specified requirements by an object of conformity assessment 13. Attestation - issue of a statement, based on a decision following review, that fulfilment of specified requirements has been demonstrated. The resulting statement is a statement of conformity, it conveys the assurance that the specified requirements have been fulfilled. Such an assurance does not, of itself, afford contractual or other legal guarantees. 14. Certification - third-party attestation related to products, processes, systems or persons

12 Accreditation - third-party attestation related to a conformity assessment body conveying formal demonstration of its competence to carry out specific conformity assessment tasks 16. Suspension - temporary invalidation of the statement of conformity for all or part of the specified scope of attestation 17. Withdrawal - revocation cancellation of the statement of conformity 18. Appeal - request by the provider of the object of conformity assessment to the conformity assessment body or accreditation body for reconsideration by that body of a decision it has made relating to that object 19. Equivalence - equivalence of conformity assessment results sufficiency of different conformity assessment results to provide the same level of assurance of conformity with regard to the same specified requirement