ISTQB Expert Level. Improving the Testing Process. Erik van Veenendaal. Vice-President ISTQB.

Transcription

1 ISTQB Expert Level Improving the Testing Process Erik van Veenendaal Vice-President ISTQB 1

2 Erik van Veenendaal Founder and major shareholder ImproveQS In testing since 1989 working for many different clients and in many different roles Author TMap, The Testing Practitioner and many other books and papers Vice-President International Software Testing Qualifications Board (ISTQB) Vice-Chair TMMi Foundation Keynote speaker EuroSTAR and STAReast Winner of the European Testing Excellence Award

3 Improve Quality Services BV International service organisation in the area of software quality and testing SPI/CMMI Quality Assurance IT-Auditing Requirements Eng. Testing (TMap, TMMi) Certification (ISTQB) - incl. Advanced!! Inspections / Reviews Consultancy, Subcontracting and Training more information: 3

4 The Testing Expert A person with the special skill and knowledge representing mastery of a particular testing subject. Possessing and displaying special skills and knowledge derived from training and experience A broad understanding of testing in general, and in depth understanding in a special testing area 4

5 ISTQB structure Foundation (3 days incl. exam) broadening Advanced the knowledge Test manager Test analyst Technical Tester specializing the knowledge Test mgt.... TPI Tools 5

6 Entry / Exit criteria Participants ISTQB advanced practical experience Lecturer at least the certification criteria, 2 nd lecturer Courses Course providers also running ISTQB Advanced level Examination essay type higher K-levelsK Certification passed the exam 5 years of experience 2 years in the topic paper or presentation Certified Tester Expert Level (CTEL) 6

7 Continuous education 5 year cycle Re-examination examination or earn Certification Extension Credits (CEC) [200 points] Professional testing activities Attend training courses & conferences Teaching courses or presentations Publications (papers and books) ISTQB / SIGiST working party activities Submitted to national board subject to audits 7

8 The modules > 5 days; 10% 1-2 days; 5% 3 days; 20% 5 days; 65% Market survey performed Follows the AL structure / syllabus At least five days not too narrow Test Management Test automation (incl. performance testing) Improving the testing process (oct. 2008). 8

9 Mindmap 9

10 Test Process Improvement: Why? Increasing importance and size of software in society as a whole amount of software in consumer product doubles every 24 months (Hans Aerts) # defects hardly decreases fault density per KLOC is almost constant in the last 10 years (Les Hatton) High Competition and Outsourcing Time-To To-Market, Product Quality, Price Levels are essential for business success Testing often takes 30-40% of project costs 10

11 Model Based Improvement Test process improvement models Test Process Improvement (TPI) Continuous, Sogeti, TMap Test Maturity Model Integration (TMMi) Staged, TMMi Foundation, CMMi Content based model Critical Test Process (CTP), TMap, STEP Other, e.g. CMMI, ISO

12 TMMi overview Helps to set priorities and focus the tpi process ± 1 year 5 : Optimization - Test process optimization - Quality control - Defect prevention 4 : Management and measurement - Software quality evaluation - Test measurement programme - Advanced reviews 3 : Integration - Software test organization - Test training program - Test life cycle and integration - Non-Functional testing - Peer Reviews ± 2 year 2 : Managed - Test policy and strategy - Test planning - Test monitoring and control - Test design and execution - Test environment 12

13 Certification Requirements defined regarding Assessment process based on ISO and ARC (B/C) Lead-Assessor / Assessor Organizations and persons can be accredited by the TMMi Foundation Register of (lead) assessors Formal TMMi Certification possible 13

14 Analytical Based Approaches Causal analysis Ishikawa, Pareto analysis Goal oriented measurment (GQM) Test Metrics Requirements 26% 19% Design Coding 19% What does this tell us? 1% 20% 15% Integration System test Acceptance test 14

15 The Improvement process analyse & validate future actions initiating Diagnosing objectives sponsorship assessment recommendations Learning Establishing Create solution Pilot solution Acting priorities planning 15

16 Change management Many resisting Resistance Do your marketing!!!! A few people resisting Time Avoid Inform Support Negotiate Convince Enforce Conduct of change agent / team 16

17 CSF s: Getting Started Test policy Management commitment Improvement is a project Resources and effort percentage Maturity of development organization 17

18 CSF s: Getting the job done Set both long term and short term goals Use what is available Organize a stable project team Don t t make an external consultant responsible Institutionalize the improvements Review against the overall objectives almost continuously 18

19 ... ISTQB expert See you at the Expert Level courses and exam! Thank you! More information on. ISTQB at TMMi at 19