ACADEMY. Education and Professional Development Opportunities Edition

Transcription

1 ACADEMY Education and Professional Development Opportunities Edition

2 ICE Academy at-a-glance Industry Overview 2 Advanced Topics in Certification Benchmarking Best Practices Certification: The ICE Handbook 2nd Edition Fundamental Topics in Certification The ICE Guide to Understanding Credentialing Concepts The ICE Basic Guide to Credentialing Terminology Business of Certification 3 Best Practices for Preparing Your RFPs and RFIs Broadening Your Horizons: Theory and Mechanics of Going International Building Championship Caliber Board Teams Business of Certification Survey Report Certification Industry Compensation and Benefits Survey 2015 Report Critical Communications to Applicants and Certificants: Legal Considerations Considerations for International Expansion Developing a Certification Program: What You Really Need to Know Finding Needles in Haystacks of Data: How to Use Your Data How to Reap the Most Benefits from Insourcing and Outsourcing Interface Between Professional Certification and the Academic Accreditation International Expansion: A Strategic Approach Legal Implications of Governance, Conflict, and Ethics for Certification Boards Non-Exam Revenue: Generating and Harvesting Growth Opportunities Problem-Solving by Case Study RFPs: What to Know and How ICE Can Help Starting a Certification Program Succeeding in the Business of Certification Understanding the Role and Richness of the Public Member Volunteering Today: Motivations, Expectations, and Relevant Trends Why Business Continuity Planning for Certification Program Sponsors? Accreditation Compliance Handbook Assessment-Based Certificate Programs Defining Features of Quality Certification and Assessment-Based Certificate Programs Five of the Most Frequent Problem Areas with NCCA Applications Foundations of Assessment-Based Certificate Programs ICE (E): Standards for Assessment-Based Certificate Programs National Commission for Certifying Agencies (NCCA) Standards for the Accreditation of Certification NCCA Standards Training Value Proposition and Marketing 7 Beyond Certification: Engaging Your Certificants Digital Marketing for Certifications How to Work with Licensing Boards in Your State HR Sees Value Differently Media Relations 10: Is Your Organization Prepared? Protecting the Brand of Your Credential and Organization in the Marketplace Value of Certification Toolkit Test Development, Administration, and Security 8 Beyond Multiple Choice: Strategies for Planning and Implementing an Innovative Item Initiative Communicating with Security in Mind Construct Definitions Create and Implement Solid Exam Development Plans Creating and Maintaining a Test Security Plan Critical Psychometric Concepts for Credentialing Personnel Eligibility Requirements Report Exam Results and Score Reports: Dos and Don ts Guidelines for Performance Examination How Job Task Analysis Informs Test Blueprint Development How To Use a Job Analysis to Help Inform Your Standard-Setting Process Key Considerations: In-Person Versus Virtual Item Development Recruiting and Managing SMEs: How It Can Work Score Reporting: Where Policy Meets Psychometrics Test Security: An Approach to Identify and Fight Disclosure of Exam Content on the Internet Continuing Competence and Recertification 10 Best Practices in Recertification and Continuing Competence Continuing Competence Framework Document Continued Competence Is Critical Evaluating Your Continuing Competence Program and Framework: Document and Webcast Methods for Ensuring Continuing Competence, Part 1 and 2 Practices and Requirements of Renewal Programs in Professional Licensure and Certification Credentialing Trends 11 Accessibility Concerns: How ADA Has Evolved and How It Affects You Digital Badging Report Ethics Survey to Certification Boards Remote Online Proctoring Remote Proctoring Test Delivery What About Microcredentialing?

3 ICE Academy The Institute for Credentialing Excellence (ICE) provides education and resources in a variety of delivery methods that fit your learning style and help you achieve your professional goals. Through the ICE Academy, you will find tailored offerings that not only support your professional development, but also increase competencies across your organization s staff and improve your credentialing program. CEO Connect Series The CEO Connect Series is a framework of learning and networking for busy leaders and chief executives of credentialing organizations. Connect with experts in the field and explore hot topics in credentialing alongside other knowledgeable C-level peers through targeted learning opportunities at strategic levels. Webcasts ICE webcasts feature knowledgeable speakers discussing relevant industry topics. Live webinars are scheduled throughout the year, affording the opportunity to interact with other participants and ask questions in real-time. Can t make the live event? The webcasts are recorded and posted as ondemand resources that are available for unlimited viewings for a 30-calendar-day period, beginning on the date of purchase. ICE ACADEMY AT-A-GLANCE Online Courses Written by credentialing community experts, each online course features multiple modules with presentations, accompanying slides, links to additional resources, and checkpoints that allow participants to measure their learning. Participants will be awarded a certificate of completion upon finishing each course, which may be submitted to ASAE for credit toward the application or renewal of the CAE credential. Research The mission of ICE s Research and Development (R&D) program is to better inform the individuals leading credentialing organizations. Many aspects of credentialing require ongoing analysis while other cutting-edge trends require the establishment of baseline information in order to progress. Our research reflects the current state of the credentialing field with new reports released each year. ICE continues to supply data that challenges member organizations and the programs they administer. White Papers ICE members are encouraged to use ICE as a vehicle for exchanging ideas and sharing expertise. Written by industry volunteers, our white papers serve as a tool to inform, educate, and perhaps persuade on a particular issue or emerging trend. Free to members, our white papers are quick reads that are sure to jump-start your thinking on a particular topic. Certificate Program for the Credentialing Specialist The Certificate Program for the Credentialing Specialist is an assessment-based certificate program that uses instructional design principles to deliver best-in-class education. It is a multi-modal, online self-study program with an online community of resources and facilitated discussions. The certificate program exists to create a profession around certification and to create a pathway for an individual to become a certification professional. Determine the need Accreditation standards as a framework Basic psychometric concepts Exam development Program operational management Policies and procedures Governance Legal issues ICE ACADEMY 1

4 Industry Overview Advanced Topics in Certification (formerly Certification 201) Use ICE s Advanced Topics in Certification online modules to guide your staff s leadership conversations and decisions on expanding, elevating, or marketing your established program(s). The modules challenge you to strategically take your program to the next level. Each module averages 45 minutes to 90 minutes in length and can be purchased individually or as a package. Modules include: Business of certification Continuing competence Psychometrics Legal issues Marketing for non-marketing professionals Benchmarking Best Practices Compare the progress of your certification program using this benchmarking document reporting best practices in professional certification. Benchmarking statistics for development, administration, and maintenance of professional certification programs Insights into benchmarking best practices Certification: The ICE Handbook 2nd Edition Find direction for designing and implementing a quality certification program in this step-by-step guide. Written by recognized experts, the handbook provides practical industry knowledge that should be applied to your organization. Topic areas include: NCCA Standards (also accessible to ICE members on the ICE website) Governance and administration of certification programs Assessment of professional knowledge, skills, abilities, and continuing competency Administration and scoring certification assessments Insights into the future of certification Fundamental Topics in Certification (formerly Certification 101) Prepare your staff and volunteers for success with Fundamental Topics in Certification. This online course is ideal for those who are starting new certification programs, as well as new employees or volunteer leadership who are new to the credentialing industry. Each module averages 45 minutes to one hour in length and can be purchased individually or as a package. Modules include: Business of certification Program governance and operations Policies and procedures Psychometric concepts and analyses Assessment development and delivery Legal concepts related to credentialing The ICE Guide to Understanding Credentialing Concepts Free Resource How are you using credentialing terms? Despite the widespread use of professional designations, credentialing terms are often misused and misunderstood. ICE developed this guide to assist stakeholders, including legislators, educators, employers, credentialing agencies, professionals, and the public in understanding and correctly using credentialing terms and concepts. Professional designation of credentialing terms Correct usage and understanding of credentialing terminology The ICE Basic Guide to Credentialing Terminology Free Resource This useful guide combines the glossary from the National Commission for Certifying Agencies Standards for the Accreditation of Certification Programs and The ICE Guide to Understanding Credentialing Concepts. It clarifies terms that are used in relation to programs that grant formal recognition to individuals or entities during the credentialing process. Formal glossary of accreditation and credentialing terms Language clarification Level New Credentialing Program Established Credentialing Program All Credentialing Programs Type Book CEO Connect Webcast Online Course Research White Paper LEARN MORE AT 2 ICE ACADEMY

5 Business of Certification Best Practices for Preparing Your RFPs and RFIs Credentialing programs often seek assistance from contractors and vendors. To obtain the best set of responses and select the most qualified service provider, your organization is obligated to develop and disseminate a clear Request for Proposal (RFP) or Request for Information (RFI). This white paper will help you to develop strong RFPs and better describe the goods and services your organization is seeking. Tips for developing a clear and concise RFP/RFI The criteria by which the responses will be judged Broadening Your Horizons: Theory and Mechanics of Going International Find the best pathways toward reaching your international goals. This webcast guides you through the complexities of taking your certification program international, including how to leverage an international program and how to avoid common and potential problems. Approaches for achieving international success Exam scrutiny of other cultures How to handle cultural challenges and language barriers Building Championship-Caliber Board Teams Much like a sports team, a high performing organization is always in search of highly skilled individuals who bring the talent necessary to lead their team. Unlike sports franchises, organizations have requirements that, when looking for board members, could be viewed as obstacles and restraints. This webcast will focus on recruiting quality individuals who bring value and expertise to your organization. How to develop and support a successful board Recruit and utilize strong board members Maximize the strengths of your board members Business of Certification Survey Report Discover insights into the financial operations of certification organizations. This 2014 report marks the most recent iteration of financial benchmarking data. The 2009, 2011, and 2014 reports are available as individual reports or as a bundled package. Benchmark data to assess your organization s financial health Certification Industry Compensation and Benefits Survey 2015 Report Access valuable data on the average salary and total compensation and benefits offered for 18 certification-specific positions from the only report related to the certification industry. ICE s report classifies the data collected from organizations in the United States and Canada based on organizational variables such as: revenue, geographic location, number of staff, programs managed, certificants, and scope of operation. Identify salary trends in credentialing Compare your practices to field standards Critical Communications to Applicants and Certificants: Legal Considerations Legal due process principles and best practices mandate that certification programs communicate certain information to applicants and certificants. The NCCA Standards specifically impose significant obligations on certification bodies for communication. This webcast features a comprehensive look at these communications and what they might mean for your program. NCCA obligations on certification bodies to communicate with applicants, certificants, and the public Wise practices for complying with NCCA communication requirements Considerations for International Expansion This online program will help you decide whether or not to expand your certification program abroad and provide guidance on how to execute an expansion. Through a series of three modules that are 30 minutes to 45 minutes in length, you will: Learn why and how to expand your program The legal issues you should consider How to deliver a certification internationally or globally INDUSTRY OVERVIEW BUSINESS OF CERTIFICATION LEARN MORE AT ICE ACADEMY 3

6 Business of Certification Developing a Certification Program: What You Really Need to Know Starting a credentialing program? Learn to build a credible program by communicating with key stakeholders, and discover key resources that can help get you started. Steps for developing an exam Resources required to launch and maintain a program How to determine eligibility and recertification requirements How to implement successful go-to-market strategies Finding Needles in Haystacks of Data: How to Use Your Data This webcast will share examples of key data and success metrics that are used by colleagues in the credentialing and business communities. Demonstrate dashboard used to communicate key data and success metrics with your board Analyze database and application processes to determine opportunities for enhancing data collection Illustrate methods to identify and monitor success throughout your application and renewal windows Demonstrate tools to tie operational reports to financial reports How to Reap the Most Benefits from Insourcing and Outsourcing Outsourcing aspects of credential development has become commonplace for executives. For those organizations meeting credentialing accreditation standards (NCCA, ISO, ANSI), the need to identify and closely manage vendors is significant as clear expectations and close partnerships are required. While there are clear benefits to outsourcing, organizations should not overlook the value gained from crosstraining resources to develop a stronger bench of talent internally. This webcast will review the best ways to create a healthy balance of in-house and outsourced talent. Supplement in-house talent with a healthy mix of outside vendors to gain higher long-term returns for your organization Leverage outsourced talent to support your organization s initiatives Interfaces Between Professional Certification and Academic Accreditation Improve your understanding of legal issues through this white paper discussion geared toward (1) professional certifying bodies when determining eligibility pathways for their examinations; and (2) academic accrediting bodies when determining which certification examinations are acceptable for measuring graduate achievement from the programs they accredit. Non-technical layperson s treatment of legal issues Industry insights into predominant legal issues International Expansion: A Strategic Approach Are you thinking about expanding your programs internationally? This webcast focuses on the design, development, implementation, and delivery of a global certification program focusing on the challenges of making the program truly international. Expanding a program globally requires an honest approach with inclusion, diversity, and sensitivity to various and sometimes disparate cultures. Aspects that help determine whether expanding internationally is right for your organization s program(s) How to expand a program to an international scale What to expect when trying to enter markets for international expansion Success metrics for short-term and longterm with suggestive corrective action Legal Implications of Governance, Conflicts, and Ethics for Certification Boards Dive deep into the critical components of governance and how to manage conflict in your certification organization. Avoid litigation Manage fiduciary duties Maintain tax exemption compliance Understand key corporate documents Level New Credentialing Program Established Credentialing Program All Credentialing Programs Type Book CEO Connect Webcast Online Course Research White Paper LEARN MORE AT 4 ICE ACADEMY

7 Non-Exam Revenue: Generating and Harvesting Growth Opportunities As credentialing organizations are increasingly challenged to find alternate revenue sources, obstacles such as fewer opportunities for credentialing growth, market saturation, or economic forces seem to stand in their way. Brainstorm possible revenue sources Review potential business models Identify anticipated ramifications Problem-Solving by Case Study Learn how to use a case study-based approach for evaluating the challenges you face as a CEO. Walk through a real-life scenario, and identify the key points that lead to a positive outcome. Analyze the presented case study and identify key solutions Reflect on your own work scenarios and challenges RFPs: What to Know and How ICE Can Help Re-think the RFP process through the development of an RFP that fosters partnerships that emphasizes the fit between the vendor and the certification organization. This webcast will cover the development of a timeline as well as available ICE resources to assist certification organizations in developing an RFP for a wide range of products and services. Prospective opportunities for new revenue Potential business models, channels, and business ramifications How to investigate revenue diversification in your organization Starting a Certification Program Find the right resources and tools for starting your certification program. This guide helps you navigate the credentialing field and provides best methods for creating effective programs. How to start a certification program Organizational methods Standards for certifying agencies Eligibility requirements Succeeding in the Business of Certification Learn to build a successful certification program. Whether you are adding a program or enhancing your existing one, this guide helps you apply the fundamental business tools to the certification enterprise. Learn more about the certification business and discover insights from those within the field. How to create a market analysis and business strategy for your program Effective planning methods for starting a program Adding credentials to an existing program Changing key program features of an existing program Discontinuing a program Guidance for maintaining or enhancing the success of an existing program Understanding the Role and Richness of the Public Member Identifying good public members and developing their full potential as board members has proven to be a worthwhile investment for many certification organizations. Learn from a CEO and two former public members how to recruit members and ensure that they make an effective and unique contribution to the board s work and the organization s governance. Walk away empowered to make the most of your public member s involvement. Find, train, and support public members Define meaningful roles for public members Volunteering Today: Motivations, Expectations, and Relevant Trends Take a fresh look at volunteer recruitment. Learn practical tips related to crafting recruitment messaging, sustaining commitment, and recognizing volunteer contributions. Identify relevant motivation and expectation trends Create strategies for inviting, supporting, and acknowledging volunteer involvement Why Business Continuity Planning for Certification Program Sponsors? Learn the necessary safeguards in obtaining and protecting important program information and intellectual property. Use this guide as a checklist and template for gathering the necessary information. Safeguards for obtaining and protecting important program information and intellectual property Vendor information you need for submitting proposals for implementing business continuity contracts How to validate contract compliance BUSINESS OF CERTIFICATION ICE ACADEMY 5

8 Accreditation Resources Accreditation Compliance Handbook The Compliance Handbook is a comprehensive, definitive source of information about how to achieve compliance. Written by Wallace Judd, Ph.D., the handbook is an invaluable resource for anyone applying for accreditation under ISO The Handbook comes in three formats providing you with options appropriate for your situation. The Handbook includes: Templates for a policies and procedures document, a candidate handbook, and an employee handbook Commentary on how to conform to each section of the ISO 17024:12 Forms that are helpful in complying with the regulations of Assessment-Based Certificate Programs This webcast distinguishes the unique purposes and goals of assessment-based certificate programs versus certification programs. Identify the needs of your organization and stakeholders Determine the best program for your desired outcomes Defining Features of Quality Certification and Assessment-Based Certificate Programs Free Resource Do you know the difference between a certification program and assessment-based certificate program? This defining features guide served as the basis for the ICE 1100: Standard for Assessment-Based Certificate Programs. Characteristics of quality certification and assessmentbased certificate programs Five Most Frequent Problem Areas with NCCA Applications This white paper helps certifying bodies preparing applications for accreditation by the NCCA. Although this paper does not provide an authoritative interpretation of the Standards, it provides the following: Review of five of the most frequent problem areas with applications for NCCA accreditation Suggestions to clarify the requirements for compliance with the Standards Foundations of Assessment-Based Certificate Programs If you offer an education or training program that includes an end-of-course assessment, you offer an assessment-based certificate (ABC) program. Use this four-module course to provide your staff and volunteers basic knowledge and good practices for developing and administering an assessmentbased ABC program that meets the quality criteria required for accreditation to the ICE 1100 Standard through the ACAP program. The business of credentialing: certificate vs. certification Program design and structure Adult learning and instructional design Assessment and measurement principles ICE (E): Standard for Assessment-Based Certificate Programs Free to ICE Members As the American National Standard for certificate programs, the ICE 1100 Standard specifies essential requirements for ABC programs and provides guidance to program providers, consumers, and others on what defines a quality program. National standards for certificate programs Guidance for a high-quality program National Commission for Certifying Agencies Standards for the Accreditation of Certification The National Commission for Certifying Agencies (NCCA) is ICE s accrediting body. As the first standards developed by the industry for professional certification programs, the NCCA Standards for the Accreditation of Certification Programs require demonstration of a valid and reliable process for development, implementation, maintenance, and governance of certification programs. Specify essential requirements for certification programs Provide guidance to program providers, consumers, and others on what defines a quality program NCCA Standards Training Free Resource This on-demand training on the NCCA Standards for Certification Programs highlights the application process and summarizes the intent and requirements of each Standard. Review current NCCA standards Identify best practices for standard compliance LEARN MORE AT 6 ICE ACADEMY

9 Accreditation Value Proposition Resources and Marketing Beyond Certification: Engaging Your Certificants Discover the fundamental concepts of successful content marketing and key strategies for engaging certificants. Learn practical tips for effectively branding your communications. Identify the needs of your certificant s career lifecycle Learn how to develop an engagement plan that meets certifcant s needs Digital Marketing for Certifications Digital technology has transformed the way we share information. Digital technology refers to social-networking sites such as Facebook and LinkedIn, hosted services such as Google Docs, web applications such as Gmail, and videosharing site such as YouTube. These tools can enhance communication techniques and fosters engagement amongst your community. Overview of social networking and how to share information How to leverage digital technology to enhance your program How to develop webinars and videos for targeted audiences How to Work with Licensing Boards in Your State Don t wait decades for appreciable licensure recognition. Take your cue from the Behavior Analyst Certification Board s (BACB) certifications. The BACB attributes its success to a strategic, cooperative, and cautious approach to working with licensure boards. Discover their strategy, precautions, and lessons learned. Strategies for successful recognition within state licensure schemes and agency rules How to provide a meaningful model act and legislative materials that will protect your credentials while remaining sensitive to the concerns of all stakeholders How to handle opposition before legislation is ever proposed Work with legislative counsel and pre-existing acts HR Sees Value Differently Discover insights into how HR managers view certification when evaluating candidates for employment. Use this information as a tool for promoting the value of your certification to potential and current credential-holders in your organization. How certification is evaluated and used by three hiring professionals when considering candidates for employment Tools for encouraging potential candidates to earn certification Strategies for increasing the value of your program How job task analysis informs test blueprint development Media Relations 101: Is Your Organization Prepared? Are you equipped to handle the media? ICE can help you familiarize yourself with the reporting process, evaluate your organization s readiness for increasing your media efforts, and prepare your organization to navigate the media realm. How to take media calls and direct media inquiries Overview of the reporting process The likes and dislikes of reporters Dos-and-don ts of interviews and interview follow-up Protecting the Brand of Your Credential and Organization in the Marketplace In the world of credentialing, stakeholders obtain information about a credential from a variety of sources. Certification bodies must be vigilant in preventing misinformation about their brands entering the marketplace. Communication channels must be developed to provide proper brand messaging. Explore a multi-tiered approach to identifying and responding to threats to the organization s good name in the marketplace, and learn how to proactively provide information to decrease the risk of issues occurring in the future that will negatively impact the organization s brand. Legal protections for the brand How to proactively identify and address brand threats Value of Certification Toolkit Assess the value of your programs without the hassle or expense of hiring a marketing firm or using valuable staff time. This toolkit, developed by ICE's Research & Development Committee, provides valuable research and survey tools that can be applied to your organization and shared with external stakeholders. The ICE Research & Development Committee's 28-page report Access to six value of certification surveys Customizable templates to introduce the purpose of the survey to stakeholders A staff survey to evaluate your organization's marketing efforts LEARN MORE AT ACCREDITATION VALUE PROPOSITION AND MARKETING ICE ACADEMY 7

10 Test Development, Administration, and Security Beyond Multiple Choice: Strategies for Planning and Implementing an Innovative Item Initiative Go beyond the use of multiple choice to create innovative item formats. Discover lessons learned and best practices from the National Board of Certification and Recertification for Nurse Anesthetists (NBCRNA). Overview of alternative item types Benefits of the NBCRNA project and value added to the credential Lessons learned and recommendations for decision-making Communicating with Security in Mind Take a proactive approach to security communications before, during, and after the test experience. Through case studies and an in-depth look at exam vendors and sponsors, identify the best steps in communicating your organization s security processes. Analyze current communications for security language Identify key steps for achieving your security goals Construct Definitions Find useful research on construct definitions currently in place in certification programs, with respect to how competence is defined and spoken of to the public and to credential-holders. This data was gathered through review of existing definitions on organization websites. This report explores: How competence is defined How construct definitions should be presented to the public and credential-holders Create and Implement Solid Exam Development Plans Discover resources and best practices from the National Association of Medical Staff Services (NAMSS) staff and volunteers for developing and maintaining a strong exam development process. Identify and recruit top volunteers to participate in exam development activities Manage effective exam development meetings Build strong processes to help achieve NCCA accreditation and re-accreditation Tips and tricks for staying on-track Lessons learned from past experiences LEARN MORE AT Creating and Maintaining a Test Security Plan Learn the basics of how to build a strong security plan from the ground-up. Through recommendations and maintenance advice, learn how to devise a plan that grows and supports your certificant as your program grows. Recommendations for prioritizing limited budgeting resources How to maintain your security plan Critical Psychometric Concepts for Credentialing Personnel Do you find yourself smiling vacantly at conferences while everyone around you debates enthusiastically about how many panelists are required for a passing score study? Have you ever wondered why you can t just write the certification exam for your agency while sitting next to the fire, petting your dog? Do you know why psychometricians use so many acronyms? It s time to be In The Know! Speak like a psychometrician expert in just one hour s time. Critical psychometric concepts Insights into the test development cycle How many test forms are enough Job analysis and test specifications How to use Angoff as a verb Eligibility Requirements Report There is very limited guidance and resources available on how to set eligibility requirements. To meet this need, ICE s Research & Development committee conducted interviews with existing certification programs, completed a thorough review of the topic, and produced the Eligibility Requirements Report. This report includes: Industry perspectives and best practices Policies for determining credential eligibility and the methods for setting or changing these requirements Exam Results and Score Reports: Dos and Don ts Developing score reports for credentialing programs requires balancing multiple stakeholders various needs for information and professional standards for reporting examination results. Their designs can limit the ability of examinations to provide precise feedback about candidate performance for the different content areas covered by the test. Exam results must be expressed in a way that encourages proper interpretation and minimizes the likelihood of misinterpretation. Learn how to develop score reports for credentialing programs Discover the top dos and don ts in exam results and score reports Level New Credentialing Program Established Credentialing Program All Credentialing Programs Type Book CEO Connect Webcast Online Course Research White Paper 8 ICE ACADEMY

11 Guidelines for Performance Examinations Learn the principles and methodologies for performance examination through this in-depth research published by the NCCA, as an update to the Guidelines for Non-Written Examinations. Development, validation, and use of performance examinations Methods for improving performance examination How Job Task Analysis Informs Test Blueprint Development Gain an overview of the job analysis process, including the purpose behind the activities, what the law has to say about it, and what methods can be used. Steps used in a Job Task Analysis How to use Job Task Analysis to gather current information and stay up-to-date about new developments How the results inform the development of a test blueprint How To Use a Job Analysis to Help Inform Your Standard-Setting Process Job analysis is a key part of developing and deploying selection procedures, and includes the identification of tasks needed for job performance. In this webcast, explore ways to incorporate information needed to set cutoff scores into the job analysis process, particularly for content valid tests. Learn important guidelines in setting cutoff scores Discover ways to set cut scores for different types of assessments Key Considerations: In-Person Versus Virtual Item Development What setting works best for you? This webcast focuses on the key considerations for determining if you should create items in a virtual setting or an in-person setting. Specific key considerations such as program goals, budget, tools, and resources will be addressed to help you determine the right approach for your programs. Recruiting and Managing SMEs: How It Can Work Certification programs are contingent upon the availability and involvement of quality subject matter experts (SMEs). SMEs must be competent in the target content and understand the nuances associated with certifications. This webcast will provide insights into recruiting, training, and managing reliable SMEs. Recruit expert SMEs Train SMEs on reliable item development techniques Manage the work efforts of SMEs Score Reporting: Where Policy Meets Psychometrics Developing score reports for credentialing programs requires balancing various stakeholders needs for information with professional standards for reporting examination results. It is imperative that these reports appropriately communicate the results of an examination in a way that encourages proper interpretation and minimizes the likelihood of misinterpretation. This white paper will provide practitioners with guidance on designing and evaluating score reports. How to design score reports How to properly evaluate score reports Test Security: An Approach to Identify and Fight Disclosure of Exam Content on the Internet Protect your exam content and your credibility. This webcast addresses security concerns and discusses best practices and lessons learned for protecting your program content and preventing security breaches. Identify discussions or disclosure of exam content on the internet Positively identify individuals who have posted the exam content and determine how the information was gathered Actions you can take to remove content from the web Ways to prevent posters from disclosing exam content TEST DEVELOPMENT, ADMINISTRATION, AND SECURITY Assess program needs to determine if a virtual or an in-person item writing workshop would be the most appropriate The pros and cons of a virtual item writing workshop versus an in-person workshop Advantages and disadvantages of using online tools during item writing workshops Taking advantage of the ICE materials will give you a head start in what you need to know to be successful. Michelle Killian Director, International Board of Credentialing and Continuing Education Standards (IBCCES) ICE ACADEMY 9

12 Continuing Competence and Recertification Best Practices in Recertification and Continuing Competence Credentialing organizations devote significant time and money to ensure that the processes used for initial certification and licensure are defensible and of high quality. Continuing competence and the renewal of certification and licensure are topics that credentialing organizations are focusing on more and more because credentialing organizations permit individuals to use their name and acronym for their entire career, usually without evidence that the individuals have maintained proficiency at an acceptable level. This webcast reviews the work that has been done by ICE and several other organizations to clarify best practices in this important area. Key considerations in the design of renewal programs in certification and licensure Understanding of the strengths and weaknesses of various program elements as measures of continuing competence Perspective on procedures that may be used to evaluate the effectiveness of renewal programs in certification and licensure Continuing Competence Framework Document Whether you are looking to select, build, or revise your continuing competence program, ICE s Process Framework reports provide suggested assessment measures that explore the relevance of continuing competence programs to the credibility of a certification. Establish the total value of a credential Establish and evaluate a continuing competence program How to use the Process Framework Continued Competence Is Critical Develop a rigorous continued competency program that embraces lifelong learning with help from staff and volunteers at the National Board of Certification and Recertification for Nurse Anesthetists (NBCRNA). Insight into the development and implementation of a Continued Professional Certification (CPC) program for one of the advanced practice nursing roles How to adapt practices from the NBCRNA into your own program Evaluating Your Continuing Competence Program and Framework: Document and Webcast Learn from the preliminary findings of the ICE Continuing Competence Task Force work, including designing evidence-based program requirements, establishing consistency among program requirements and components, and providing context-sensitive criteria for evaluating the effectiveness of a program. Consider commonalities of recertification practices across multiple industries and explore the framework document and discussion guide, currently being beta tested, that is intended to help organizations strengthen their programs. Acquire tools and vocabulary to define priorities for enhancing a continuing competence program Gain insight from organizations that are implementing continuing competence programs Grasp key principles of the ICE Continuing Competence Framework Methods for Ensuring Continuing Competence, Part 1 and 2 In 2013, the Research and Development Committee completed a thorough review of continuing competency, which includes a comprehensive discussion regarding definitions and construction of competence and typical continuing competence activities. The report also explores: Insights on how to construct a successful continuing competency program Methods for measuring and promoting continuing competence within a certification program Practices and Requirements of Renewal Programs in Professional Licensure and Certification Jointly sponsored by ICE, the National Board on Certification and Recertification of Nurse Anesthetists, and the Oncology Nursing Certification Corporation, this research looks into the practices and requirements of renewal programs in professional licensure and certification. How to supply a logical basis for renewal programs in professional licensure and certification How to develop and define these programs Level New Credentialing Program Established Credentialing Program All Credentialing Programs Type Book CEO Connect Webcast Online Course Research White Paper LEARN MORE AT 10 ICE ACADEMY

13 Credentialing Trends Accessibility Concerns: How the ADA Has Evolved and How It Affects You The Americans with Disabilities Act specifically addresses professional certification and requires accommodation of the disabled. However, what accommodation is required, given the variety of alternatives often available? And to what extent must a certification applicant s specific requests/demands be met? With nearly a quarter of a century of judicial interpretation available, answers to these questions can now be more precise. Learn how to approach ADA issues in certification with confidence. ADA accommodations required for organizations type of certification programs Explanations of the extent an applicant s requests/demands must be met How to apply the ADA rules and regulations to their programs Digital Badging Report How can digital badges be used by the credentialing industry? Badges are a relatively recent phenomenon. They are digital representations of accomplishments. In credentialing, they can be awarded upon completion of a volunteer activity such as item writing. When they are backed up by assessments, they can digitally represent the award of a certificate or certification. This report explores the potential applicability of badging in credentialing programs. Introduction to digital badging and related definitions Current digital badge applications Potential usage of digital badges in credentialing Ethics Survey to Certification Boards Do commonalities exist between certification programs ethics practices? This survey, distributed to selected certification programs with NCCA and/or American National Standards Institute (ANSI) accreditation, reveals the role ethics plays in certification practices and strategies. Behaviors that are covered by codes of ethics Commonalities that exist in the enforcement of codes of ethics How frequently do ethics complaints occur, and what are the typical results How certifying programs address the code of ethics in job analyses, certification examinations, and/or continuing education required for recertification Remote Online Proctoring This webcast provides an overview and lessons learned from remote proctoring. Gain insights into the benefits, drawbacks, and challenges of remote proctoring to determine if it is worth further consideration for your testing program. Delivery modality as it relates to the NCCA and ISO/IEC standards Lessons learned from a remote proctoring implementation in a large certification program How to move forward with remote proctoring for your organization Remote Proctoring Test Delivery Remote proctoring is a relatively new test delivery system that was initially targeted for educational programs and is now being investigated by credentialing organizations. This report will: Provide an overview of the options and considerations around remote proctoring test delivery What About Microcredentialing? There s a lot of buzz about microcredentials, but what are they? Are they certification or education? How are they different from traditionally offered credentials? Is a digital badge a microcredential? Why should we consider offering them? What s involved in developing and granting them? These questions and more will be addressed in this webcast. Definition of a microcredential Benefits associated with a microcredential and is the program right for your organization Next steps in implementing a microcredential The research papers and studies available through ICE make my job and that of my staff much easier. Mike Moran Vice President, Chairman of the Education Department Pet Sitters International (PSI) CONTINUING COMPETENCE CREDENTIALING TRENDS LEARN MORE AT ICE ACADEMY 11

14 The Institute for Credentialing Excellence, or ICE, is a professional membership association that provides education, networking, and other resources for organizations and individuals who work in and serve the credentialing industry. ICE is a leading developer of standards for both certification and certificate programs and it is both a provider of and a clearing house for information on trends in certification, test development and delivery, assessment-based certificate programs, and other information relevant to the credentialing community. ICE Exchange Engage with diverse credentialing professionals from national and international organizations at the annual ICE Exchange. Explore current trends and exchange best practices through interactive learning opportunities and lively networking activities, ideal for all stages of professional development. Learn from expert speakers Engage in in-depth education Discover the latest service and technology trends Expand your professional network and strengthen your existing relationships Visit Discover the Benefits of Membership with ICE Join the premiere organization dedicated to credentialing excellence. As an ICE member, you can: Connect with a community of credentialing leaders and professionals Enhance your own professional development Support your staff on their career paths in certification Strengthen your organization Become an ICE member today to receive discounted member rates on all of our educational offerings and events! Visit to join. Visit to learn more.

15 2017 Professional Development Offerings Learn about timely industry issues and engage with our knowledgeable speakers through ICE s professional development offerings. These opportunities are perfect for all levels of professional development and empower you with the tools to enhance your program and performance. JANUARY FEBRUARY MARCH APRIL 1 Happy New Year from ICE! 25 Certificate or Certification, What s the Difference? 15 Marketing and ISO/ NCCA Accreditation 28 Common Pitfalls in Applying for NCCA Accreditation 15 Digital Badging: A Strategic Prospective 5 Item Writer Development: Training Volunteer Writers 25 Intellectual Property MAY JUNE JULY AUGUST 3 Innovative Item Types 14 Ethical and Legal Issues in Certification, and Disciplinary Policies and Procedures In the Public Interest? Enjoy the last month of summer! Certification Organization Plus: Landmines SEPTEMBER OCTOBER NOVEMBER DECEMBER 7 Job Analysis, a Starting Point for Your Program Balancing Fiduciary Responsibility and Growth Joint NCCA/ISO Accreditation Workshop Washington DC 4 Volunteer Engagement ICE Exchange The Roosevelt New Orleans, LA 23 Happy Thanksgiving from ICE! Take time to enjoy the holidays we will see you in the New Year! All dates are subject to change. Visit ICE online for the most up-to-date information at * Check the ICE website for webinar dates. = In-person event Serving the Unique Needs of a Certification Governance Board February 2017 Charleston, South Carolina This workshop will address the unique issues faced by a certification governance board. Employing interactive discussion and case-study reviews, the presenters will address key issues such as the nature of a certification board and the membership organization, how to enforce the tie between learning and assessment, overcoming political pressure, and the credible trends boards should be following. CEO Executive Summit May 2017 Washington, DC To be a successful non-profit CEO today your analysis and decision-making processes need to combine the best attributes of a savvy for-profit business leader with those of a forward-thinking entrepreneur. At the same time, you need to adhere to a strict set of standards and balance the needs of your membership organization and the decisions of your governing board. Business of Certification Workshop October 23, 2017 New Orleans, Louisiana (Pre-conference session) The struggles of managing a certification program are often revealed after the program is up-and-running. While there is guidance for psychometric soundness and legal defensibility, succeeding in the business of certification is the real challenge. This interactive workshop provides a unique opportunity to take a focused look into the business of certification addressing five fundamental questions pertaining to the development of business strategy by certifiers. ICE ACADEMY 13