The complete guide to ILM fees and services for the UK. 1 September August 2018

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1 The complete guide to ILM fees and services for the UK 1 September August 2018 V 1.7 April 2018

2 Your guide to ILM programmes and fees ILM gives organisations and training providers the support they need to develop effective leaders. ILM is the UK s leading specialist provider of leadership, coaching and management qualifications and accredited training. Our expertly-designed and flexible qualifications allow you to tailor your training to meet your organisation s unique needs and we re committed to offering you premium quality at a reasonable price. Over 70,000 people improve their skills with ILM each year, with ILM Approved Centres developing more leaders than anyone else. Working with ILM gives you the chance to help employees gain the right leadership skills through trusted, quality assured training. This one-stop guide contains all the fees relevant to ILM customers/partners in the UK. They re presented here in an easy-to-navigate guide including payment routes for ILM qualifications, training and services. Contents 2 Introduction 3 Working with ILM 5 Payment Routes Learner Fees 6 Core leadership and management 8 ILM Management Apprenticeships We ve seen better quality site supervisors who are more able to deal with leadership and management issues which has resulted in more motivated staff and better productivity. Dave Parker Bam Nuttall 10 Coaching and mentoring 11 Specialist 14 Scottish Credit and Qualifications Framework 16 ILM Assessment Service 19 Additional Fees ILM Assured 20 Additional Fees Continued 21 Contact 2

3 Working with ILM Choosing the right approach for your business Approved Centre or Recognised Provider which is best for you? We maintain the quality and integrity of our training and qualifications by ensuring that only ILM Approved Centres or ILM Recognised Providers deliver our programmes. Which status is best for you depends on your needs, but most ILM customers find that becoming an Approved Centre gives them the flexibility they need to develop the next generation of leaders. Become an Approved Centre Becoming an Approved Centre gives you full approval to deliver and assess ILM qualifications. You ll have access to the widest range of regulated management qualifications on the market. Whether you re an organisation looking to train your staff or an education provider delivering training to clients, you ll be able to meet the specific training needs of any learner. Approved Centres can call upon our specialist support and resources every step of the way. Being an Approved Centre gives you the flexibility to take your business where you want to go. Note: Approved Centres are no longer required to pay a fee to renew their approval every four years. Approved Centres can now look forward to continuous approval, free of charge. ILM Assessment Service discover the benefits of outsourcing your marking The ILM Assessment Service is a cost-effective and qualityassured way of assessing ILM qualifications. As part of this service, the ILM team carry out and mark the assessments, enter results for your learners, and provide vital feedback for every criterion. A simple process with flexible add-ons Becoming an Approved Centre gives you immediate access to an unrivalled level of service and support: Your dedicated local Business Development Manager (BDM) and Quality and Compliance Manager (QCM) are available to help you make the most of working with ILM Our team will manage financial processing on your behalf, ensuring you enjoy a seamless process You ll receive an approval letter and plaque to help you showcasing the quality of your provision Fee Initial Centre Approval 2,500 Upgrade to provide Level 6-7 qualifications 500 Scheme * Approval for levels Approval per satellite centre 500 * A scheme comprises a qualification suite award, certificate and diploma. Every member of your delivery and assessment team will receive free Tutor Membership of the Institute of Leadership & Management. As an Approved Centre, you can benefit from ongoing support that really gives your business an edge over the competition: Expert support and guidance from your BDM, QCM and External Verifier (EV) is just a phone call or away Our dedicated customer service team is available to answer any day-to-day questions or issues you may have You ll be listed for free on the ILM website so that local businesses looking to develop their leaders through ILM know that you can meet their needs You ll benefit from ILM s high-profile marketing and PR campaigns and will have access to a range of marketing content Your learners will each receive a free 12-month Studying Membership of the Institute of Leadership & Management, giving them added recognition and access to a raft of resources You ll be able to discover even more ways to get the most out of working with ILM at numerous events throughout the year. 3

Working with ILM Choosing the right approach for your business continued Become a Recognised Provider If our extensive range of qualifications doesn t yet cover your organisation s or client s needs,

4 Working with ILM Choosing the right approach for your business continued Become a Recognised Provider If our extensive range of qualifications doesn t yet cover your organisation s or client s needs, you can still benefit from working with ILM by becoming a Recognised Provider. As a Recognised Provider you retain the freedom to tailor the length, content and delivery of your programmes but you also get the prestige of ILM s industry-leading reputation. ILM Recognition helps to boost the status and profile of your programmes. It s a seal of approval for potential clients who trust ILM to recognise the highest quality in leadership development. Once you apply for Recognised Provider status, we ll review your bespoke programmes, monitoring quality along the way and ensuring you get the most out of your relationship with ILM. You also have the option to upgrade to Approved Centre status at any time. A simple process with flexible add-ons Fee Initial provider recognition 1,200 Provider programme add-on 250 Approval per satellite provider 500 Upgrade to Approved Centre status 1,300 Training Resources Our online resources are an additional benefit to help you get the most from your learners. Find out more at i-l-m.com/trainingresources Terms and Conditions Please note: Initial Centre Approval fee and Initial Provider fee Recognition gives you approval for two qualifications or programmes, which must be registered with us at the approval stage. As of September 2017, new approved centres and new recognised providers will need to register a minimum of 1000 worth of candidates annually. Approval fees are non-refundable. For full details and Terms and Conditions of approval please refer to the ILM website. ILM has added value to our business and helped achieve our vision of growing our people within. Marie Pollock Training and Development Manager, MacDonald Hotels 4

5 Payment Routes High-quality and ultra-flexible qualifications The following pages contain the full range of qualifications available to Approved Centres, along with prices and relevant product codes. All ILM qualifications are recognised and are extremely popular with learners as more employers recognise ILM qualifications than any other vocational qualifications. As part of our commitment to giving you the utmost flexibility, we offer a range of different payment routes for several of our qualifications. Below we outline the key differences and benefits of the three main payment types available to you and your learners. These fees only relate to qualifications carried out in-house by Approved Centres. You can find out more by downloading our Walled Garden step-by-step guide to credit transfer from our website i-l-m.com/trainers-and-centres/walledgarden- New/WalledGarden-New-Resources or getting in touch with our Customer Service Team. Full Top-up Unit Full Payment Route Centre Assessed With our Full Payment Route you pay for your learners qualifications in full with a single payment prior to beginning their qualification or training. The fee includes registration for the full qualification and certification once they successfully complete their course of study. Top-up Payment Route Centre Assessed You can use the Top-up Payment Route to top-up either the size or level of a qualification a learner has already achieved. For example, learners can convert a Level 2 Award to a Level 2 Diploma or Level 3 Certificate. Unit Payment Route Centre Assessed The Unit Payment Route is for learners looking for the flexibility to complete one or more units in a qualification on a three-stage, pay-as-you go basis. The optional final overall qualification fee is only due if a learner has gained enough credits and they want to convert these credits into a full qualification. 5

6 Core leadership and management Full Top-up Unit Qualification title Fee code Fee Fee code Fee Fee code Reg. fee UC fee QC fee Vocationally Related qualifications (VRQs) Level 2 Award for Young Leaders Level 2 Extended Award for Young Leaders Level 2 Award in Leadership and Team Skills Level 2 Certificate in Leadership and Team Skills Level 2 Certificate in Team Leading Level 3 Award in Leadership and Management Level 3 Certificate in Leadership and Management Level 3 Certificate in Principles of Leadership and Management Level 3 Diploma in Leadership and Management Level 4 Award in Leadership and Management Level 4 Certificate in Leadership and Management Level 4 Diploma in Leadership and Management Level 4 Diploma in Principles of Leadership and Management* Level 5 Award in Leadership and Management Level 5 Certificate in Leadership and Management Level 5 Diploma in Leadership and Management Level 5 Diploma in Principles of Leadership and Management* Level 6 Award in Management Level 6 Diploma in Management Level 7 Award in Leadership and Management Level 7 Certificate in Leadership and Management Level 7 Diploma in Leadership and Management *This qualification forms part of an Apprenticeship or Dual package Reg. fee - Registration fee UC fee - Unit Certification fee QC fee - Qualification certification fee 6

7 Core leadership and management continued Full Top-up Unit Qualification title Fee code Fee Fee code Fee Fee code Reg. fee UC fee QC fee National Vocational Qualifications (NVQ) Level 4 NVQ Diploma in Management* Level 5 NVQ Diploma in Management and Leadership* Level 7 NVQ Diploma in Strategic Management and Leadership *This qualification forms part of an Apprenticeship or Dual package Reg. fee - Registration fee UC fee - Unit Certification fee QC fee - Qualification certification fee I ve learned things I never knew before, that give me the tools to impart everything to my team, and even to motivate them to progress in the future. Edna Broncano Housekeeper, Fred Olsen Cruise Lines 7

ILM Management Apprenticeships ILM s market-leading management apprenticeships solutions for the Level 3 Team Leader/Supervisor and L5 Operations/ Departmental Manager standards are designed to

Our end-to-end offer has been custom built for the apprenticeship standards to include qualifications, training resources, End Point Assessment (EPA) and digital credentials.

8 ILM Management Apprenticeships ILM s market-leading management apprenticeships solutions for the Level 3 Team Leader/Supervisor and L5 Operations/ Departmental Manager standards are designed to create a more qualified and better trained workforce. Our end-to-end offer has been custom built for the apprenticeship standards to include qualifications, training resources, End Point Assessment (EPA) and digital credentials. The table below provides guidance on the costs of an ILM certification, learning resources and EPA. For more detailed and specific support on what you need to deliver the new management apprenticeships please contact customer@i-l-m.com or your local business development manager. Full Supporting qualifications Fee code Fee Level 3 Diploma for Managers Level 5 Diploma for Leaders and Managers On-programme learning Fee code Fee Illuminate (ILM s Resource Portal) One year licence - unlimited learners Level 3 Team Leader/Supervisor 12,000 Level 5 Operations/Departmental Manager 15,000 Cost per learner Level 3 Team Leader/Supervisor 120 Level 5 Operations/Departmental Manager 150 Solar (ILM s Learning Management System) Cost per learner Level 3 Team Leader/Supervisor 205 Level 5 Operations/Departmental Manager 230 EPA Fee code Fee Level 3 Team Leader/Supervisor 650 Level 5 Operations/Departmental Manager 950 Workbooks supporting the management apprenticeships' delivery, which can be accessed digitally via Illuminate Presenting Solar, ILM s Learning Management System For EPA Resit fees, please visit our website. 8

9 ILM Management Apprenticeships continued The following SASE and SASW framework apprenticeships will continue to run until further notice. Full Top-up Unit Qualification title Component qualifications Fee code Fee Fee code Fee Fee code Reg. fee UC fee QC fee England Apprenticeship Frameworks Level 2 Apprenticeship in Team Leading Combined qualification FS^ Level 3 Apprenticeship in Management Combined qualification FS^ Level 4 Apprenticeship in Management VRQ NVQ Level 5 Apprenticeship in Management and Leadership VRQ NVQ Wales Apprenticeship Frameworks Level 2 Apprenticeship in Team Leading Combined qualification ESW Level 3 Apprenticeship in Management Combined qualification ESW Level 4 Apprenticeship in Management VRQ NVQ ESW Level 5 Apprenticeship in Management and Leadership VRQ NVQ ESW Dual packages Level 4 Dual Diploma in Management VRQ NVQ Level 5 Dual Diploma in Management and Leadership VRQ NVQ Qualification title Fee code Fee Fee code Fee Fee code Reg. fee UC fee QC fee Combined qualifications Level 2 Diploma in Team Leading* Level 3 Diploma in Management* ^FS Functional Skills England. Fees do not include Functional Skills which are payable to City and Guilds *This qualification forms part of an Apprenticeship or Dual package Reg. fee - Registration fee UC fee - Unit Certification fee QC fee - Qualification certification fee 9

Coaching 8577-21 113 8577-22 88 Level 3 Certificate in Coaching and Mentoring 8578-21 113 8578-23 25 26 30 Level 3 Certificate in Mentoring 8577-81 113 8577-82 88 Level 5 Certificate in Coaching and

10 Coaching and mentoring Full Top-up Unit Qualification title Fee code Fee Fee code Fee Fee code Reg. fee UC fee QC fee Level 2 Award in Introduction to Mentoring Skills Level 3 Award in Coaching Level 3 Award in Mentoring Level 3 Certificate in Coaching Level 3 Certificate in Coaching and Mentoring Level 3 Certificate in Mentoring Level 5 Certificate in Coaching and Mentoring Level 5 Diploma in Coaching and Mentoring Level 7 Certificate in Coaching Supervision Level 7 Certificate in Executive Coaching and Mentoring Level 7 Diploma in Coaching Supervision Level 7 Diploma in Executive Coaching and Mentoring Reg. fee - Registration fee UC fee - Unit Certification fee QC fee - Qualification certification fee It s the one course in my whole career that has really stuck with me. It s changed the way I think and behave, and has been rewarding to me as a coach to help people get where they ve always wanted to go. David Carr Head of Brewing, Greene King 10

11 Specialist Full Top-up Unit Qualification title Fee code Fee Fee code Fee Fee code Reg. fee UC fee QC fee Action Learning Facilitation Level 5 Certificate in Action Learning Facilitation Business and Enterprise Level 2 Award in Understanding Enterprise Level 2 Certificate in Enterprise Level 3 Award in Enterprise and Entrepreneurship Level 3 Certificate in Enterprise and Entrepreneurship Level 5 Award in Understanding Social Enterprise Level 5 Certificate in Business Support Level 5 Certificate in Social Enterprise Support Level 5 Diploma in Social Enterprise Support Construction and Built Environment Level 3 Award in Leadership and Management Practice for the Construction and Built Environment Sector Level 3 Certificate in Leadership and Management Practice for the Construction and Built Environment Sector Level 3 Diploma in Leadership and Management Practice for the Construction and Built Environment Sector Education Level 4 Certificate in Leadership and Management for FE Managers This qualification is being withdrawn on 30 June 2018 Reg. fee - Registration fee UC fee - Unit Certification fee QC fee - Qualification certification fee 11

12 Specialist continued Full Top-up Unit Qualification title Fee code Fee Fee code Fee Fee code Reg. fee UC fee QC fee Equality and Diversity Level 4 Award in Managing Equality and Diversity in Organisations Facilities Management Level 3 Award in Facilities Management Level 3 Certificate in Facilities Management Level 3 Diploma in Facilities Management Leadership Level 3 Certificate in Leadership Level 4 Award in Leadership Level 5 Award in Leadership Level 5 Certificate in Leadership Level 5 Certificate in Leading with Integrity Leading Quality Improvement Level 5 Certificate in Leading Quality Improvement Level 7 Certificate in Leading Quality Improvement Management of Volunteers Level 3 Award in Management of Volunteers Level 3 Certificate in Management of Volunteers Level 5 Award in Management of Volunteers This qualification is being withdrawn on 30 June 2018 Reg. fee - Registration fee UC fee - Unit Certification fee QC fee - Qualification certification fee 12

13 Specialist continued Full Top-up Unit Qualification title Fee code Fee Fee code Fee Fee code Reg. fee UC fee QC fee School Business Management Level 4 Diploma in School Business Management Level 4 Diploma for School Business Managers Level 5 Diploma in School Business Management Level 5 Diploma for School Business Leaders Level 6 Diploma in School Business Management Service Improvement Level 3 Award in Service Improvement Level 5 Certificate in Service Improvement Social Care Level 4 Certificate in Principles of Leadership and Management for Adult Social Care Team Leading and Management Level 2 Award in Effective Team Member Skills Level 2 Certificate in Effective Team Member Skills Level 5 Award in Leadership and Management Skills This qualification is being withdrawn on 30 June 2018 This qualification is being withdrawn on 31 January 2018 Reg. fee - Registration fee UC fee - Unit Certification fee QC fee - Qualification certification fee I ve learnt a huge amount. From the very start it was clear that actually, this was a different way of looking at how I manage myself, and also my team. Sharon Cunnington, Branch Manager, Santander 13

14 Scottish Credit and Qualifications Framework Full Top-up ILM Assessment Qualification title Fee code Fee Fee code Fee Fee code Fee Scottish Credit and Qualifications Framework (SCQF) SCQF Level 5 Award in Effective Team Member Skills SCQF Level 5 Award in Introduction to Mentoring Skills SCQF Level 5 Award in Leadership and Team Skills SCQF Level 5 Award in Understanding Enterprise SCQF Level 5 Award for Young Leaders SCQF Level 5 Certificate in Effective Team Member Skills SCQF Level 5 Certificate in Enterprise SCQF Level 5 Certificate in Leadership and Team Skills SCQF Level 5 Certificate in Team Leading SCQF Level 5 Extended Award for Young Leaders SCQF Level 6 Award in Coaching SCQF Level 6 Award in Leadership and Management SCQF Level 6 Certificate in Coaching SCQF Level 6 Certificate in Leadership and Management SCQF Level 7 Award in Leadership and Management SCQF Level 7 Certificate in Leadership and Management SCQF Level 9 Award in Leadership SCQF Level 9 Award in Leadership and Management SCQF Level 9 Award in Understanding Social Enterprise SCQF Level 9 Certificate in Coaching and Mentoring SCQF Level 9 Certificate in Leadership SCQF Level 9 Certificate in Leadership and Management SCQF Level 9 Diploma in Coaching and Mentoring

Scottish Credit and Qualifications Framework continued Full Top-up ILM Assessment Qualification title Fee code Fee Fee code Fee Fee code Fee SCQF Level 11 Certificate in Executive Coaching and

15 Scottish Credit and Qualifications Framework continued Full Top-up ILM Assessment Qualification title Fee code Fee Fee code Fee Fee code Fee SCQF Level 11 Certificate in Executive Coaching and Mentoring SCQF Level 11 Certificate in Leadership and Management SCQF Level 11 Diploma in Executive Coaching and Mentoring SCQF Level 11 Diploma in Leadership and Management Having a dedicated manager in Scotland, who understands the different aspects of qualifications north of the border, is a very important part of what ILM offers, and is crucial in helping us provide a quality service to clients. Bert McGlone Learning Manager, Social Enterprise Academy 15

16 ILM Assessment Service CONTENTS SEND PRINT CONTACT UP DOWN ILM Assessment Service is a cost-effective and quality-assured way to support you with a major part of your workload. Because the assessment team is at the heart of ILM, they know our qualifications inside out. ILM Assessment Service is available for several of our most popular qualifications, including Leadership and Management and Coaching and Mentoring. The fees listed include fees for learner registration, assessment for the qualification and final certification. Note: these prices are due to be raised in November 2017 Full Qualification title Fee code Fee Leadership and Management Level 2 Award in Leadership and Team Skills (with 2 3 assessments) Level 2 Award in Leadership and Team Skills (with 4 6 assessments) Level 2 Certificate in Leadership and Team Skills (TPR with up to 8 assessments) Level 2 Certificate in Leadership and Team Skills (with 4 8 assessments) Level 2 Certificate in Leadership and Team Skills (with 9 12 assessments) Level 2 Certificate in Team Leading (with 6 8 assessments) Level 2 Certificate in Team Leading (with 9 12 assessments) Level 3 Award in Leadership and Management (with 2 3 assessments) Level 3 Award in Leadership and Management (with 4 6 assessments) Level 3 Certificate in Leadership (with 3 assessments) Level 3 Certificate in Leadership and Management (TPR with up to 8 assessments) Level 3 Certificate in Leadership and Management (with 4 8 assessments) Level 3 Certificate in Leadership and Management (with 9 12 assessments) Level 3 Certificate in Principles of Leadership and Management (with 5 8 assessments) Level 3 Certificate in Principles of Leadership and Management (with 9 12 assessments) Level 3 Diploma in Leadership and Management (TPR with up to 12 assessments) Level 3 Diploma in Leadership and Management (with assessments) Level 3 Diploma in Leadership and Management (with assessments) Level 3 Diploma in Leadership and Management (with 9 12 assessments)

ILM Assessment Service continued CONTENTS SEND PRINT CONTACT UP DOWN Full Qualification title Fee code Fee Level 4 Award in Leadership and Management (2 4 assessments) 8605-14 173 Level 4 Certificate

17 ILM Assessment Service continued CONTENTS SEND PRINT CONTACT UP DOWN Full Qualification title Fee code Fee Level 4 Award in Leadership and Management (2 4 assessments) Level 4 Certificate in Leadership and Management (with 3 6 assessments) Level 4 Certificate in Leadership and Management (with 7 10 assessments) Level 4 Certificate in Leadership and Management (TPR with up to 6 assessments) Level 4 Diploma in Leadership and Management (TPR with up to 12 assessments) Level 4 Diploma in Leadership and Management (with assessments) Level 4 Diploma in Leadership and Management (with assessments) Level 4 Diploma in Leadership and Management (with 6 12 assessments) Level 5 Award in Leadership and Management (with 2 4 assessments) Level 5 Certificate in Leadership and Management (TPR with up to 6 assessments) Level 5 Certificate in Leadership and Management (with 3 6 assessments) Level 5 Certificate in Leadership and Management (with 7 10 assessments) Level 5 Certificate in Leading with Integrity (with 2 assessments) Level 5 Diploma in Leadership and Management (TPR with up to 6 assessments) Level 5 Diploma in Leadership and Management (with 3 6 assessments) Level 5 Diploma in Leadership and Management (with 7 12 assessments) Level 5 Diploma in Leadership and Management (with assessments) Level 5 Diploma in Principles of Leadership and Management (with 7 11 assessments) We work with ILM for the choice of qualification; each one is very flexible, and can be customised to the needs of employers and their employees. David Debenham Curriculum Development Manager, Westminster Kingsway College 17

18 ILM Assessment Service continued CONTENTS SEND PRINT CONTACT UP DOWN Full Qualification title Fee code Fee Scottish Credit and Qualifications Framework (SCQF) SCQF Level 5 Award in Leadership and Team Skills with (2-3 assessments) SCQF Level 5 Certificate in Leadership and Team Skills (with 4-8 assessments) SCQF Level 5 Certificate in Team Leading (with 6-8 assessments) SCQF Level 6 Award in Leadership and Management (with 2-3 assessments) SCQF Level 6 Certificate in Leadership and Management (with 4-8 assessments) Coaching and mentoring Level 3 Award in Coaching (with 3 assessments) Level 3 Award in Mentoring (with 3 assessments) Level 3 Certificate in Coaching (TPR with 1 assessment) Level 3 Certificate in Coaching (with 3 assessments) Level 3 Certificate in Mentoring (with 3 assessments) Level 5 Certificate in Coaching and Mentoring (with 3 assessments) Level 5 Diploma in Coaching and Mentoring (TPR with 1 assessment) Level 5 Diploma in Coaching and Mentoring (with 3 assessments) Scottish Credit and Qualifications Framework (SCQF) SCQF Level 6 Award in Coaching (with 3 assessments) SCQF Level 6 Certificate in Coaching (with 3 assessments) Specialist Level 2 Award in Effective Team Member Skills (with 1 assessment) Level 2 Certificate in Effective Team Member Skills (with 2 assessments) Level 3 Award in Service Improvement (with 1 assessment) Level 3 Certificate in Effective Management (with 8 12 assessments) Level 5 Certificate in Service Improvement (with 2 assessments) Re-assessments On occasion, learners may require their qualification to be reassessed. There is a charge for each re-assessment, based upon the number of credits involved. Appeal All learners have the right to appeal an ILM assessment decision. Where the original decision is upheld following an appeal, an appeal fee will be charged. However, where a decision is overturned, no fee will be charged. Re-assessment and Appeal fees Assessment credit value Fee 1 credit assessment credit assessment credit assessment credit assessment 60 9 or more credit assessment 98 This qualification is being withdrawn on 31 December

Additional Fees Special programmes, City & Guilds and more ILM Assured ILM Assured is robust quality standard that recognises excellence in leadership and management training programmes that don t

19 Additional Fees Special programmes, City & Guilds and more ILM Assured ILM Assured is robust quality standard that recognises excellence in leadership and management training programmes that don t lead to a regulated qualification. From short courses and induction training, to longer-term development plans, this flexible solution provides a mark of excellence that will set your training apart. Licence Single programme route fee A single programme 2,500 3,500 Additional or multiple programmes 1,000 Annual renewal 1,500 2,500 Number of learners cost per learner ** ** Mixed programme route fee **Speak to us about larger volume rates Working with ILM sets a very clear standard and there s a lot of rigour. It s that assurance, as well as the ILM brand and knowledge which was very attractive. Peter Dickie Group Talent Director, Greene King 19

Additional Fees Special programmes, City & Guilds and more continued Endorsed and Development Programmes The following fees relate to ILM Endorsed or Development programmes.

20 Additional Fees Special programmes, City & Guilds and more continued Endorsed and Development Programmes The following fees relate to ILM Endorsed or Development programmes. Fee codes are unique to each customer s programme and not provided here. Endorsed Programme 69 Development Programme 49 Additional fees including cancellations The following fees are related to additional advisory visits. For more details about how these visits can help you, go to i-l-m.com/customer-handbook Additional quality assurance remote sampling activity 150 Additional quality assurance visit or advisory visit 350 Cancellation of visit with less than five days notice 350 City & Guilds Fees The following fees relate to Approved City & Guilds Centres to deliver ILM qualifications. Replacement Certificates Replacement certificates are available for ILM qualifications/ programmes certified after 7 January City & Guilds Centre Approval per ILM Qualification 250 Replacement prints per certificate 34 Implementing ILM was a seamless process with our service provider Coleg Cambria. Mark Preston HR Manager, Airbus 20

21 Contact the Customer Service Team for further information 1 Giltspur Street, London EC1A 9DD T E customer@i-l-m.com These fees are correct at the time of publication. While we reserve the right to amend fees at any point, such changes are rare. If we do need to make amendments that may affect you as a customer, we will contact you in writing. ILM is a City & Guilds Group Business. All ILM qualifications are awarded by the City and Guilds of London Institute. Incorporated by Royal Charter. Founded Registered Charity in England and Wales and Scotland SC Published by ILM Copyright ILM V 1.7 April

Contact Centre Qualifications Reference Guide for Centres

Contact Centre Qualifications Reference Guide for Centres www.cityandguilds.com March 2008 Version 1.2 City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards