Preface. Manual Revisions

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2 Preface CradlePoint reserves the right to revise this publication and to make changes in the content thereof without obligation to notify any person or organization of any revisions or changes. Manual Revisions Revision Date Description Author 1.0 June 7, 2010 Initial release for Firmware version David Rush 2.0 November 14, 2011 Firmware version Jeremy Cramer 2.1 January 20, 2012 Updated for ARC Jeremy Cramer Trademarks CradlePoint and the CradlePoint logo are registered trademarks of CradlePoint, Inc. in the United States and other countries. All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies. Copyright 2012 by CradlePoint, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written consent by CradlePoint, Inc. `

3 Table of Contents 1 INTRODUCTION PACKAGE CONTENTS SYSTEM REQUIREMENTS CBA750 OVERVIEW CRADLEPOINT ARC: INCLUDE A 3G/4G BUSINESS GRADE MODEM 5 2 HARDWARE OVERVIEW PORTS LEDS QUICK START SETTING UP YOUR ADAPTER FIRMWARE FEATURES COMMON PROBLEMS ADMINISTRATIVE TABS AND SUB-MENUS BASIC TAB IP PASS-THRU DHCP (DHCP SETTINGS) NETWORK WAN CONFIGURATION MODEM TAB INFO FAILOVER SETTINGS UPDATE TOOLS TAB ADMIN (ADMINISTRATOR SETTINGS) DYNAMIC DNS FIRMWARE MANAGED SERVICES SCHEDULES SNMP SYSLOG SYSTEM (SYSTEM SETTINGS) SYSTEM CHECK (PING TEST) TIME VLAN STATUS TAB DEVICE INFO LOGS STATISTICS (TRAFFIC STATISTICS) GLOSSARY APPENDIX REGULATORY INFORMATION WARRANTY INFORMATION SPECIFICATIONS `

4 1 INTRODUCTION 1.1 Package Contents CradlePoint CBA750 3G/4G Mobile Broadband Adapter AC power adapter (12V, 1.5A) WARNING: using a power adapter other than the one provided may damage the CBA750 and will void the warranty Mounting Hardware CAT5 Ethernet Cable Quick Start Guide ARC series with integrated 3G/4G Business Grade Modem*** o CBA750LE 4G LTE / 3G EVDO for Verizon o CBA750W 4G WiMAX for Sprint o CBA750E-VZ 3G EVDO for Verizon o CBA750E-SP 3G EVDO for Sprint 1.2 System Requirements At least one Internet source: a CradlePoint 3G/4G Business Grade Modem or a broadband data modem with active subscription (USB, ExpressCard). Management interface requires an Internet browser: Internet Explorer v6.0 or higher, Firefox v2.0 or higher, Safari v1.0 or higher. 1.3 CBA750 Overview Drop-in, easy to use adapter no software to install Compatible with 200+ LTE, WiMAX, EVDO and HSPA+ mobile broadband network devices (3G/4G) Power-over-Ethernet allows you to place the CBA750 in the best location 10/100 BASE-T Ethernet port IEEE 802.u Compliant Supports Dynamic IP and Static IP 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 2

5 Universal Plug-n-Play and Application-Level Gateway for Internet Applications: , FTP, gaming, Remote Desktop, NetMeeting, Telnet, SSH, and SCP Flash Memory for Firmware Upgrades and Save/Restore Settings Easy local or remote management via HTTP and HTTPS Full integration with WiPipe Central (optional management services from CradlePoint) Connectivity Made Simple The CradlePoint CBA750 3G/4G Mobile Broadband Adapter provides IP Pass-Through capabilities for a device that requires wireless broadband access. For most applications, simply connect the CBA750, turn the unit on, and it s ready to go. Quick to install, the CBA750 handles the connection without configuration and provides enhanced network connectivity with support for USB and Express-Card modems running on 3G/4G Networks. Adding a wireless backup or even primary connection has never been easier. For optimum performance, try the CradlePoint ARC 750 Series with an integrated 3G/4G Business Grade Modem. The integrated modems of the ARC Series are simple, powerful, and safe: the ideal business uptime solution Powerful, Reliable, Convenient As a high-performance adapter, the CBA750 supports multiple and concurrent application streams for the attached device, converting Ethernet to mobile broadband and mobile broadband to Ethernet. This flexible connectivity solution is platform independent, features two operating modes (configuration and IP Pass-Through), and has an always-on signal strength meter to determine the best mobile broadband reception for optimum placement. The CBA750 is truly a drop-in 3G/4G solution for adding mobile broadband capability effortlessly How Is It Used? The CradlePoint CBA750 3G/4G Mobile Broadband Adapter can be used in three main ways: As Primary Connection in remote, lights-out devices like kiosks, ATMs, digital signage, and point of sale devices. As Failover connection for network equipment that supports redundant WANs CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 3

6 As Antenna Remoting which allows you to get the best 3G/4G signal available by placing the CBA750 in the best location for receiving the signal. From Power-over-Ethernet, you can take advantage of existing CAT5 cabling within a building CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 4

7 1.1 CradlePoint ARC CBA750 Series: Include a 3G/4G Business Grade Modem Includes an integrated CradlePoint 3G/4G Business Grade Modem with the CBA750 and creates an effortless instant network from high-speed wireless broadband: the CradlePoint ARC CBA750 Series with integrated 3G/4G. The CradlePoint Business Grade Modems are specifically designed to provide the highest level of performance, reliability, and security for 24x7 business-critical applications. Modems can be located and oriented to receive the highest signal strength. Choose from the following ARC CBA750 Series Products: CBA750LE -- 4G LTE/EVDO for Verizon CBA750E-VZ -- 3G EVDO for Verizon CBA750E-SP -- 3G EVDO for Sprint CBA750W -- 4G WiMAX for Sprint 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 5

8 CBA750LE-VZ 4G LTE/EVDO for Verizon Technology: LTE 3GPP Rel. 8, EVDO RevA, A/O; CDMA 1x Downlink Rates: LTE 100 Mbps, EVDO 3.1 Mbps (theoretical) Uplink Rates: LTE 50 Mbps, EVDO 1.8 Mbps (theoretical) Frequency Band: LTE Band 13 (700MHz) Cellular/PCS (800MHz/1,900 MHz) Power: LTE 23 +/- 1 dbm, EVDO 24 +/- 1dBm (typical conducted) Module: Sierra Wireless MC7750 Antennas: Two SMA male (plug), 1 dbi (LTE), 2 dbi (Cellular/PCS) gain Industry Standards & Certs: Modem Model MC200LE: Verizon; FCC Part 15, 22, 24 & 27; TIA/EIA/IS-2000, IS-95-B, 3GPP Rel 8 Modem Certification Model Number: MC200LE Modem Certification Part Number: MC200LE-VZ 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 6

9 CBA750E-VZ 3G EVDO for Verizon Technology: EVDO RevA, A/O; CDMA 1x Downlink Rates: 3.1 Mbps (theoretical) Uplink Rates: 1.8 Mbps (theoretical) Frequency Band: Cellular/PCS (800MHz/1,900 MHz) Power: 24 +/- 0.5dBm (typical conducted) Module: Sierra Wireless 5728v Antennas: Two SMA male (plug), 2 dbi gain Industry Standards & Certs: Modem Model MC100E: Verizon IOT; FCC Part 15, 22 & 24, CDG Stages 1,2; IS-2000IA-98D/E, IS-134, IS-637B, IS-683A, IS-707A, IS-856, IS-866; JESD22- A114-B, JESD22-C101 Modem Certification Model Number: MC100E Modem Certification Part Number: MC100E-VZ 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 7

10 CBA750E-SP 3G EVDO for Sprint Technology: EVDO RevA, A/O; CDMA 1x Downlink Rates: 3.1 Mbps (theoretical) Uplink Rates: 1.8 Mbps (theoretical) Frequency Band: Cellular/PCS (800MHz/1,900 MHz) Power: 24 +/- 0.5dBm (typical conducted) Module: Sierra Wireless 5728v Antennas: Two SMA male (plug), 2 dbi gain Industry Standards & Certs: Modem Model MC100E: Sprint; FCC Part 15, 22 & 24, CDG Stages 1,2; IS-2000IA-98D/E, IS- 134, IS-637B, IS-683A, IS-707A, IS-856, IS-866; JESD22-A114- B, JESD22-C101 Modem Certification Model Number: MC100E Modem Certification Part Number: MC100E-SP 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 8

11 CBA750W-SP 4G WiMAX for Sprint Technology: WiMAX e Wave 2 Downlink Rates: 10Mbps peak, 6Mbps average Uplink Rates: 5 Mbps peak, 1.2 Mbps average Frequency Band: 2,500 MHz band Power: /- 0.5 dbm (RSU/CPE) Module: Beceem 250 chipset Antennas: Two SMA male (plug), 5 dbi gain Industry Standards & Certs: Modem Model MC100W: Sprint; FCC Part 15 subpart C Modem Certification Model Number: MC100W Modem Certification Part Number: MC100W 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 9

12 2 HARDWARE OVERVIEW 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 10

13 2.1 Ports 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 11

14 2.2 LEDs 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 12

15 3 QUICK START 3.1 Setting Up Your Adapter Connect Mobile Broadband Device Plug a Business-Grade Cradleptoint Modem, or USB or ExpressCard data modem into the appropriate slot. The data modem should have an active data plan. Place CBA750 Adapter in best signal location Use Modem Signal Strength display to find the best location for the CBA750 Adapter. Use provided mounting hardware if desired. Connect to a Router or Switch Plug the Ethernet cable into a routing device or switch. Connect Power Supply Connect the included power adapter if not using Power-over-Ethernet (PoE). For most users, the CBA750 Adapter can be used without configuration. When needed, set the Configuration switch to O to place the unit into configuration mode. Configuration mode is used to set up user parameters, download new firmware, and enable cellular modem diagnostics by accessing the administration page at Firmware Features 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 13

16 3.3 Common Problems This section contains a list of some of the most common issues faced by users of the CBA750. Please visit CradlePoint Knowledgebase at for more help and answers to your other questions Your USB Modem or Phone Does Not Work With the Router If your USB data modem or phone is not working with the router, check the list of supported devices to ensure you are using a supported device and carrier. The device you re using must be supported on the carrier network providing your cellular service or it s considered an unsupported device, even if it is supported on another carrier s network. CradlePoint s supported device list changes regularly. We update our supported device list after a device is certified and approved. If the device you have is NOT on the list, that means we do not support it at this time. The SUPPORTED DEVICE list can be found at: cradlepoint.com/support/cba750 Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a connection through the router. If your USB Modem has not been updated recently, it is recommended that you do so if it is having trouble connecting to the CBA750. Simply insert your USB data modem into your PC and using the software provided by your cellular carrier, access the Internet. Follow the directions provided to complete the update. Once you have updated your USB data modem, reconnect the cellular device to your CradlePoint router and connect to the Internet. If you are using 4G modem you need to set the WiMAX Realm. This can be done at the administrative page (login to IP address and go to Modem Settings. Under Modem Specific Settings use the WiMAX Realm Select to select your carrier. Make sure you Save Settings. Some wireless carriers provide multiple Access Point Names that a modem can connect to. If you wish to specify an APN, this can be done at the administrative page (login to IP address and go to Modem Settings. Enter the APN and Save Settings. Some examples of APN are isp.cingular, ecp.tmobile.com and vpn.com. This APN will be set in the first profile position (see Modem Diagnostics). The modem must be 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 14

17 CRADLEPOINT CBA750 USER MANUAL Firmware ver removed and reinserted for this change to take affect (or the router rebooted). This APN is associated with the modem in the interface referred to in the Modem Interface dropdown menu, so multiple APNs may be entered. If the above issues have been resolved and you can connect to the router but not get Internet through it using your modem you may need to upgrade the router firmware. Use your computer (you may need to plug your modem directly into your computer if you don t have another way to access the internet) to download the latest firmware for the router (found at: Then login to the router admin page and manually upload the firmware (directions can be found in this manual in section 6.2.2). If you are still unable to access the Internet after following the above directions, contact CradlePoint Technical Support for further assistance CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 15

18 3.3.2 You are Connected to the Router but Cannot Connect to the Internet The status LEDs of your router will give you an indication whether or not a proper connection is being made. See the LED STATUS definitions below: If the USB Data Modem LEDs are not illuminated, your modem is not connected and online. You may need to update firmware. Refer to Your USB Modem or Phone Does Not Work With The Router. If you are still not online after updating, call CradlePoint Technical Support for further assistance CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 16

19 4 ADMINISTRATIVE TABS AND SUB-MENUS The CBA750 has a Web interface that provides a set of tabs and sub-menus for configuration and administration of all features. The interface is organized with 5 tabs at the top of the screen. Basic Modem Tools Status Help Within each of the 5 tabs, there are sub-menus along the left side of the web page that you use to navigate to the specific function/task you wish to manage. Basic Modem Tools Status Help IP Passthru Info Admin Device Info Menu DHCP Network Failover Settings Dynamic DNS Firmware Logs Statistics Basic Modem WAN Update Managed Services Tools Schedules SNMP Status Glossary Syslog System System Check Time VLAN 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 17

20 4.1 Basic Tab The Basic tab provides access to the 4 sub-menus for administering the following function/tasks: IP PASSTHRU DHCP NETWORK WAN 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 18

21 4.2 IP Pass-Thru IP Passthru allows a client connected to the private network to be configured automatically with the public IP address acquired from the ISP. The configuration is done by passing the client a DHCP lease with the public IP address when the WAN becomes connected. If there is more than one client connected to the private LAN, the user can bind the MAC address of a particular client to IP Passthru in order to ensure that client always receives the correct DHCP lease. Otherwise, the IP Passthru will pick the first device connected to the LAN to use IP Passthru IP Passthru Mode IP Passthru Mode. Selecting Bind MAC Automatically will allow IP Passthru to automatically try to setup the client's connection to the Internet. This setting is the default setting, and should work in most cases. However, if there is more than one client connected to the private network, then selecting Bind MAC Manually will configure the router to only allow one particular client. Client MAC Address. If you would like IP Passthru to be restricted to a particular client, enable this option and enter the client s MAC address into the association field. The router will grab the MAC address of the client connected to it during configuration. If this isn't the right address, enter the MAC of the correct device. Ignore Switch Position. The CBA750 has a Configuration Switch on the outside of the router that can be set to Passthru Mode or Configuration Mode. Selecting Ignore Switch Position disables this switch so that you control this setting through the administration pages only. If you select Ignore Switch Position, you must then also choose either: Force Passthru Mode Force Configuration Mode 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 19

22 IP Passthru Subnet Mode. The subnet mask determines the number of available IP addresses. Your router can automatically create this value, or you can assign a value for your specific needs. Automatically create subnet mask. Allow the router to set the subnet mask value. Assign /31 subnet mask (RFC-3201). This setting maximizes address space when only two hosts are connected by a point-to-point link. Custom subnet mask and gateway. You can manually assign your own values for the Subnet Mask and Gateway Address CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 20

23 4.3 DHCP (DHCP Settings) DHCP stands for Dynamic Host Configuration Protocol. The DHCP section is where you configure the built-in DHCP Server to assign IP addresses to the computers and other devices on your local area network (LAN). Use the DHCP section to configure the built-in DHCP Server to assign IP addresses to the computers and other devices on the local area network DHCP Server Settings Enable DHCP Server. (Default: Enabled). Once your CBA750 router is properly configured and this option is enabled, the DHCP Server will manage the IP addresses and other network configuration information for computers and other devices connected to your Local Area Network. There is no need for you to do this yourself. The computers (and other devices) connected to your LAN also need to have their TCP/IP configuration set to "DHCP" or "Obtain an IP address automatically". When you set Enable DHCP Server, the following options are displayed. DHCP IP Address Range. (Default: ). This option defines the range of addresses available for the CBA750 to assign to an internal network. If there are any devices using static IP addresses, you must be sure the addresses do not fall within the range defined here. A Static IP address is one that is entered in manually on the device. Example: The CBA750 uses an IP address of A computer designated as a Web server has a static IP address of Another computer is designated as an FTP server with a static IP address 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 21

24 of The starting IP address for the DHCP server needs to be or above. DHCP Lease Time. (Default: 1440 minutes [24 hours]). The amount of time a computer may have an IP address before it is required to renew the lease. The initial lease designates the amount of time before the lease expires. If the lease expires and the address is no longer needed, then another tenant may use the address. Units are in minutes, however a value of zero (0) means the lease never expires. Always Broadcast. If all the computers on the LAN successfully obtain their IP addresses from the router s DHCP server, this option can remain disabled. However, if one of the computers on the LAN fails to obtain an IP address, it may have an old DHCP client that incorrectly turns off the broadcast flag of DHCP packets. Enabling Always Broadcast will cause the router to always broadcast its responses to all clients, thereby working around the problem (at the cost of increased broadcast traffic on the LAN). NetBIOS Announcement. Check this box to allow the DHCP Server to offer NetBIOS configuration settings to the LAN hosts. NetBIOS allows LAN hosts to discover all other computers within the network, e.g. within Network Neighborhood. Learn BIOS from WAN. If NetBIOS advertisement is switched on, WINS information will be learned from the WAN side, if available. Turn this setting off to configure manually. NetBIOS Scope. This is an advanced setting and is normally left blank. This allows the configuration of a NetBIOS domain name under which network hosts operate. This setting has no effect if the Learn NetBIOS information from WAN is activated. NetBIOS Node Type. Indicates how network hosts are to perform NetBIOS name registration and discovery. This setting has no effect if the Learn NetBIOS information from WAN is activated CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 22

25 Broadcast only. This setting is useful where there are no WINS servers available, however, it is preferred you try Mixed-Mode operation first. Point-to-Point Mode. This setting indicates to use WINS servers ONLY. This setting is useful to force all NetBIOS operation to the configured WINS servers. You must have configured at least the primary WINS server IP to point to a working WINS server. Mixed-Mode (default). First broadcast operation is performed to register hosts and discover other hosts, if broadcast operation fails, WINS servers are tried, if any. This mode favors broadcast operation which may be preferred if WINS servers are reachable by a slow network link and the majority of network services such as servers and printers are local to the LAN. Hybrid-State. First WINS servers are tried, if any, followed by local network broadcast. This is generally the preferred mode if you have configured WINS servers. Primary WINS IP Address. Configure the IP address of the preferred WINS server. WINS Servers store information regarding network hosts, allowing hosts to register themselves as well as discover other available hosts, e.g. for use in Network Neighborhood. This setting has no effect if the Learn NetBIOS information from WAN is activated. Secondary WINS IP Address. Configure the IP address of the backup WINS server, if any. This setting has no effect if the Learn NetBIOS information from WAN is activated Number of Dynamic DHCP Clients. This section displays what devices are currently leasing IP addresses. The DHCP Client table displays the number of clients that are receiving an IP address from the router, the computer name, MAC address, and IP address assigned to each computer. You can use the Revoke IP address option to take away a leased IP address from a client. This feature is useful for freeing up addresses when the client table is full or nearly full Add DHCP Reservation Clients configured as DHCP can receive the same IP address all the time using this feature. This is almost the same as if a device has a static IP address except that it must still actually 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 23

26 request an IP address from the CBA750. The CBA750 will provide the device the same IP address all the time. Servers on the network should either use a static IP address or this option. Enable. Specifies whether the entry will be active or inactive. Computer Name. You can assign a name for each computer that is given a reserved IP address. This may help you keep track of which computers are assigned this way. Example: Game Server. IP Address. The LAN address that you want to reserve. MAC Address. To input the MAC address of your system, enter it manually or connect to the router s Web-Management interface from the system and click the Copy Your PC s MAC Address button. A MAC address is usually located on a sticker on the bottom of a network device. The MAC address is comprised of twelve digits. Each pair of hexadecimal digits are usually separated by dashes or colons such as 00-0D or 00:0D:88:11:22:33. If your network device is a computer and the network card is already located inside the computer, you can connect to the router from the computer and click the Copy Your PC s MAC Address button to enter the MAC address. (continued) 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 24

27 As an alternative, you can locate a MAC address in a specific operating system by following the steps below: Windows 98/Windows Me. Go to the computer s Start menu, select Run, type in winipcfg, and hit Enter. A popup window will be displayed. Select the appropriate adapter from the pull-down menu and you will see the Adapter Address. This is the MAC address of the device. Windows 2000/Windows XP/Windows 7. Go to the computer s Start menu, select Programs, select Accessories, and select Command Prompt. At the command prompt, type in ipconfig /all and hit Enter. The physical address displayed for the adapter connecting to the router is the MAC address. Mac OS X. Go to the computer s Apple Menu, select System Preferences, select Network, and select the Ethernet Adapter connecting to the router. Select the Ethernet button and the Ethernet ID will be listed. This is the same as the MAC. Save/Update. Record the changes you have made. Clear. Re-initialize this area of the screen, discarding any changes you have made. When you are done editing the settings, you must click the Save Settings button at the top of the page to make the changes effective and permanent. Example: A DHCP reservation is used for making sure the router always gives a computer or device the same IP address. Let s say you have a Wi-Fi printer that you want to access via the Internet. You can connect to the CradlePoint Router from the Wi-Fi printer designated in this section. 1. Enter a designated IP address somewhere between the Starting IP and Ending IP addresses. 2. Click the Copy Your PC s MAC Address button and the CBA750 will detect the MAC address of the device and enter it automatically. 3. The printer name can be entered in for reference but is not required. 4. Click the Save Settings button at the top of the page CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 25

28 The IP address will now only be assigned to the designated Wi-Fi printer and it will always receive the same IP address as long as it uses the same wireless adapter. Default: No static DHCP clients. NOTE: If you replace the wireless adapter in a computer that is using Static DHCP, you will need to click the Copy the PC s MAC Address button again because every wireless adapter has a unique MAC address. The same goes for any network device. If you replace a network device such as a print server, you will need to input the MAC address of the new print server into the Static DHCP configuration CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 26

29 4.3.4 DHCP Reservation List The section shows the current DHCP Reservation List. Certain required routes are predefined and cannot be changed. Routes that you add can be changed by clicking the Edit icon or can be deleted by clicking the Delete icon. When you click the Edit icon, the item is highlighted, and the DHCP Reservation List section is activated for editing. Click the Enable check box at the left to directly activate or deactivate the entry. After you ve completed all modifications or deletions, you must click the Save Settings button at the top of the page to save your changes. The router must reboot before new settings will take effect. You will be prompted to Reboot the Device or Continue. If you need to make additional settings changes, click Continue. If you are finished with all configuration settings, click the Reboot the Device button. Default: empty list CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 27

30 4.4 Network Use the Basic Network sub-menu to establish the local IP address for the router. These are the settings of the LAN (Local Area Network) interface for the router. The router s local network (LAN) settings are configured based on the IP Address and Subnet Mask assigned in this sub-menu. The IP address is also used to access this Web-based management Interface. It is recommended that you use the default settings if you do not have an existing network Router Settings. Router IP Address. The IP address of your router on the local area network. Your local area network settings are based on the address assigned here. For example, Subnet Mask. The subnet mask of your router on the local area network. Local Domain Name. This entry is optional. Enter a domain name for the local network. LAN computers will assume this domain name when they get an address from the router s built in DHCP server. So, for example, if you enter mynetwork.net here, and you have a LAN side laptop with a name of chris, that laptop will be known as chris.mynetwork.net. NOTE: the entered domain name can be overridden by the one obtained from the router s upstream DHCP server. Enable DNS Relay. When DNS Relay is enabled, the router plays the role of a DNS server. DNS requests sent to the router are forwarded to the ISP s DNS server. This provides a constant DNS address that LAN computers can use, even 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 28

31 when the router obtains a different DNS server address from the ISP upon re-establishing the WAN connection. You should disable DNS relay if you implement a LANside DNS server as a virtual server RIP (Router Information Protocol). RIP is used to broadcast routing information among routers. Enable RIP. Enable RIP if required by the ISP, if the LAN has multiple routers, or if the LAN has auto-ip devices. NOTE: When you select the Enable RIP check box, these additional features appear: RIP Operating Mode. The CBA750 router supports both version 2 and version 1 of the RIP specification. V1. Use if none of the routers supports Version 2. V2 Broadcast. Use if some routers are capable of Version 2, but some are only capable of Version 1. V2 Multicast. Use if this is the only router on the LAN or if all the routers support Version 2. Router Metric. The additional cost of routing a packet through this router. The normal value for a simple network is 1. This metric is added to routes learned from other routers; it is not added to static or system routes. Act as Default Router. Make this router the preferred destination for packets that are not otherwise destined. Accept WAN Updates. For security, disable this option unless required by the ISP. RIP Password. RIP Version 2 supports the use of a password to limit access to routers through the RIP protocol. If the ISP or other LAN router requires a RIP password, enter the password here CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 29

32 4.4.3 LAN Link Settings. These settings determine how this device will negotiate settings with the other device. The default settings are almost always preferable, but you can force specific speed and duplex settings. Link Mode: Auto Negotiate. Typically you will leave this selected, unless you have a specific reason for assigning particular settings. Force Link Settings. Select this option if you want to manually assign link settings. Link Speed: Auto 10/100Mbps (The auto setting is usually preferable.) 10Mbps 100Mbps Link Duplex: Auto Duplex (The auto setting is usually preferable.) Full Duplex. Communication can go both ways simultaneously. Half Duplex. Communication can only go one direction at a time CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 30

33 4.5 WAN Configuration Use the WAN Configuration sub-menu to configure the network settings for the WAN Cellular Modem PPP Authentication (optional). Enter your Cellular Service Provider information in these three fields only if directed by your Cellular Service Provider. Modem Interface. The modem interface is the physical port the modem is connected to. Select a modem from the dropdown menu. Username. If required by your ISP, enter the username provided to you by your ISP. Otherwise, leave this field blank. Password. If required by your ISP, enter the password provided to you by your ISP. Otherwise, leave this field blank. Verify Password. Re-enter the password. Authentication Protocol. Select from the following dropdown options: Auto PAP (Password authentication protocol) CHAP (Challenge-Handshake Authentication Protocol) 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 31

34 4.5.2 Packet Settings Use this section to configure the WAN packet settings. MTU. The MTU, or maximum transmission unit, is the size in bytes of the largest packet that can pass through the network. Enter 0 to set this to the default MTU DNS Settings Use the WAN Configuration sub-menu to configure the network settings for the modem WAN. DNS Address. You can acquire a DNS Address automatically from your ISP/Cellular Provider or set the DNS address manually. Choose from the following options to set the DNS address: Get Automatically from ISP/Cellular Provider. Use the Following DNS Servers. Select this option if you want WiFi clients to access DNS servers that you use for customized addressing or if you have a local DNS server on your network. Then fill in the following fields: o Primary DNS Server. Enter the IP address of the server you want as your Primary DNS Server in this field. o Secondary DNS Server. Enter the IP address of the server you want as your Secondary DNS Server in this field WAN Ping Enable WAN Ping Respond. If you enable this feature, the WAN port of your router will respond to ping requests from the Internet that are sent to the WAN IP Address CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 32

35 CRADLEPOINT CBA750 USER MANUAL Firmware ver MODEM TAB The Modem Tab provides access to 4 sub-menus for displaying information and controlling settings for any attached phones or modems. Info Failover Settings Update 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 33

36 CRADLEPOINT CBA750 USER MANUAL Firmware ver Info This page displays information about any attached modems. The amount of information displayed depends on the particular modem, but generally about a dozen to two dozen values are displayed. To understand what particular values such as "Home Address" or "Network Access Identifier" mean, please review information provided by your carrier. Of particular interest are the Signal Strength readings: these let you know the quality of the attached modem connection to your carrier. You may be able to move the location of the router or modem to increase your signal strength. Please note that if any of the values are displayed in red, you will need to correct the condition before you can access the WAN link across that phone/modem. If your phone/modem does not support reading diagnostics such as signal strength while it is connected to the carrier's network, a "Refresh" button will show up on the page. If you press this button, any current data connection will be terminated, new readings will be presented, and a new data connection will be made. This is equivalent to pressing the router's external Signal Strength (SGNL) button. Again, note that the data connection will be lost and any attached devices will be momentarily interrupted if they are accessing the WAN using the phone/modem CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 34

37 CRADLEPOINT CBA750 USER MANUAL Firmware ver Failover The CBA750 can establish an uplink via any modems plugged into the USB or ExpressCard ports. Although all of these devices may be plugged in, only one of them may establish a link at a time. If the WAN connection fails the router will automatically attempt to bring up a new link on another device. This feature is called failover. You can also manually disconnect and re-connect specific ports using icons in the Control column. The priority table can be saved permanently via the Save button. Priority changes take effect immediately even if they are not saved WAN Interfaces This section allows you to: Change the failover order of devices (aka interfaces) Monitor their status Take the active link down Bring a link up on another device The device at the top of the list has the highest priority. This is the device that the router will attempt to start when it boots up. If the link cannot be brought up on this device, or if it fails after boot-up, the router will attempt to bring the link up on the next available device. Whenever a link fails on a device, the router will always move down to the next device down in the list, and wrap around again to the top. Slot. The slot is the physical port the modem is plugged into. Device. This shows a description of the device. Status. This is the link status of a device, which is one of the following: Ready. This means the device is plugged in an available but not active. Establishing. This means the router is attempting to bring up the link over the device CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 35

38 CRADLEPOINT CBA750 USER MANUAL Firmware ver Signal Strength Mode (Established). This means the link is up and running on the device and the signal strength is shown. Suspended. This means the router will not attempt to bring up the link over the device until a timer expires. This only applies to modems, which must conform to carrier specifications about how often they may attempt to connect to the network. The timeout depends on how many previous connection attempts have failed in a row. Control. The device that has an active link will show a circle-and-slash icon. If you click on this icon the router will bring the link down. The router will not automatically fail over in this case. If you bring the link down, the modem will remain disconnected until you use the control to enable it again. The router will not attempt to automatically connect to a modem that has been manually disconnected. All other available devices will have a check mark icon. If you click on this icon the router will attempt to bring the link up over this device. If necessary, it will first bring the active link down. Failover will proceed to the next device down on the list. Priority. Click on the red arrow icons to change the priority of a modem CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 36

39 CRADLEPOINT CBA750 USER MANUAL Firmware ver Settings This page allows you to configure advanced settings for your modems. After making changes, click on Save Settings to keep your new configuration Global Mode Settings This section allows for customization of Global Modem Settings. Reconnect Mode. Typically modem connections are not always on. The CradlePoint router allows you to set the reconnection mode. The settings are: Always on. A connection to the Internet is always maintained. On demand. A connection to the Internet is made as needed. Maximum Idle Time. (Default: 20; Range: ) Time interval in minutes the machine can be idle before the modem connection is disconnected. The Maximum Idle Time value is only used for the On demand mode. Enable High Speed. This is selected by default. Click to deselect. When selected, this enables the highest speed communication between the CradlePoint router and all attached modems. Try disabling this feature if your modem resets or disconnects regularly. Note: when enabled this setting uses USB 2.0 High Speed mode, and when disabled uses USB 1.1 Full Speed mode. This applies to USB and ExpressCard interfaces CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 37

40 CRADLEPOINT CBA750 USER MANUAL Firmware ver Global Reset Settings This section allows you to change the reset settings for any modem plugged into the router. Aggressive Modem Reset. (Default: Selected.) Some modems tend to become unresponsive or unable to maintain a connection for a long period of time. This setting uses more aggressive techniques to get the modem to reset and reconnect. When enabled, a hard reset will occur on the appropriate USB/ExpressCard port in the following cases: 1. Single Mode (3G or 4G) modem is unplugged / removed. 2. USB modem has an error. 3. Modem loses communication as per Verify Connection method (below). 4. Connection attempts fail. Verify Connection. (Default: Disconnected.) This setting causes the router to periodically verify that the modem connection to the Internet is still active. Due to the nature of cellular networks, there are times the modem will report it is still active but data will not be able to flow across the connection. This setting enables the router to detect this condition (either actively or passively) and restart the connection if there is a problem. Idle Timeout. (Default: 60 seconds.) This is how often the router will check to see if the modem connection is still active. It does this by seeing if any new data was received over the connection during the period of time you set. If any data was received since the last check, the timeout is restarted. If no data is received during this time period and the Verification Mode IS: Passive DNS. The router will take no action until data is detected that is destined for the WAN. When this data is detected, the data will be sent and the router will check for received data for 2 seconds. If no data is received, a DNS request will be sent to the DNS servers. This DNS request will be retried 4 times at 5- second intervals. (The first 2 requests will be directed at the Primary DNS server and the second 2 requests will be directed at the Secondary DNS server.) If still no data is received, the modem will be disconnected and failover will occur CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 38

41 CRADLEPOINT CBA750 USER MANUAL Firmware ver Active DNS. A DNS request will be sent to the DNS servers. If no data is received, the DNS request will be retried 4 times at 5-second intervals. (The first 2 requests will be directed at the Primary DNS server and the second 2 requests will be directed at the Secondary DNS server.) If still no data is received, the modem will be disconnected and failover will occur. Active Ping. A ping request will be sent to the Ping Target. If no data is received, the ping request will be retried 4 times at 5-second intervals. If still no data is received, the modem will be disconnected and failover will occur. Ping Target. This setting controls which IP address will be pinged. You must enter a valid IP address Modem Specific Settings This section allows customization of modem specific settings. These settings encompass GSM, CDMA, WIMAX, and LTE modems. Not all settings are valid for all modem types. Modem Interface. Use the drop down menu to specify which modem interface you want to adjust settings for (i.e., USB1, USB2, USB3, ExpressCard). General Settings. AT Dial Script (for GSM and CDMA modems). Enter the AT commands to be used in establishing a network connection. Each command must be entered on a separate line. Example: AT AT+CGDCONT=2,"IP","isp.cingular" ATDT*99***2# Modem Password (for tethered handsets). Enter the modem password. Verify Modem Password. Enter the modem password again to verify it was entered correctly CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 39

42 CRADLEPOINT CBA750 USER MANUAL Firmware ver Network Initiated Updates. If this box is checked, the carrier (i.e. Sprint) may, at any time, initiate modem updates remotely. These updates include PRL updates and modem firmware updates. When initiated, the update process will disconnect the data connection. The modem will remain disconnected throughout the update process (up to 10 minutes). CDMA Settings. Get the specific settings from the carrier. Enable Advanced. (Default: Deselected.) Select this checkbox to enable and view the advanced CDMA configuration options. Persist Settings. Select this checkbox to set the CDMA configuration changes in the modem. Active Profile Select a profile from the dropdown menu to make it active. This is also the profile the configured settings are associated with. Fill out the following information from your carrier. If one of these fields is left blank, that particular setting will not be modified in the modem. NAI (Username@realm) AAA Shared Secret (Password) Verify AAA Shared Secret (Password) HA Shared Secret Primary HA Secondary HA AAA SPI HA SPI 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 40

43 CRADLEPOINT CBA750 USER MANUAL Firmware ver GSM/LTE Settings. SIM PIN. Enter your PIN number here. This PIN number will be used with any attached modem. Access Point Name (APN). Some wireless carriers provide multiple Access Point Names that a modem can connect to. Some examples of APNs are "isp.cingular" and "vpn.com". The modem may need to be removed and reinserted for this change to take affect (or the router rebooted). This APN is associated with the modem in the interface referred to in the "Modem Interface" dropdown menu. If you wish to specify an APN, select one of the following options: Use Default. The router will use the default APN stored in the modem (this is usually the APN associated with profile 1). Manual Entry. Enter the desired APN into the provided text entry field. Select Existing. Select the desired APN from the dropdown list of APNs already configured in the modem. WiMAX Settings. Carrier. Select your carrier from the dropdown menu: BridgeMAXX Clear Comcast Rover Sprint (3G/4G) Sprint Xohm Time Warner Cable Authentication Protocol. Choose either TLS or TTLS from the dropdown menu. For TTLS, fill out the following additional fields for WiMAX authentication: TTLS Inner Authentication Protocol. Choose from the dropdown menu: 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 41

44 CRADLEPOINT CBA750 USER MANUAL Firmware ver o MSCHAPv2 o PAP o CHAP TTLS Username. TTLS Password. Verify TTLS Password. TTLS Client Identity. o Modem MAC Address (Default.) o Custom If you select Custom, fill in the custom client identity field. Dual WiMAX/3G Settings Connect Mode. Select the preferred connection method when using a dual WiMAX/3G modem. Auto. Try WiMAX first then 3G (see Dual WiMAX/3G Reconnect Policy below to configure the conditions under which a WiMAX connection should be reattempted if connected 3G). 3G Only. Only connect 3G (WiMAX is disabled). WiMAX Only. Only connect WiMAX (3G is disabled). Reconnect Policy. When in Auto Connect Mode with an active 3G connection, this setting specifies under what conditions a WiMAX connection should be reattempted. The policy can be based on current 3G data rate or on time (see Data Rate Threshold and Duration Threshold below). Several predefined settings for Data Rate Threshold and Duration Threshold are available for ease of configuration. Note: some dual mode modems can leave the 3G connection active while attempting the WiMAX connection. Others must disconnect the 3G connection first CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 42

45 CRADLEPOINT CBA750 USER MANUAL Firmware ver More Often (based on data rate -- Data Rate Threshold: 20 KB/s; Duration Threshold: 60 s) Less Often (based on data rate -- Data Rate Threshold: 1 KB/s; Duration Threshold: 300 s) More Often (based on timer -- Data Rate Threshold: -1 KB/s; Duration Threshold: 60 s) Less Often (based on timer-- Data Rate Threshold: -1 KB/s; Duration Threshold: 300 s) Never (Default) Custom. Set the Data Rate Threshold and Duration Threshold If the rate of data on the 3G connection falls below Data Rate Threshold for longer than the Duration Threshold, the router will attempt to upgrade the 4G connection automatically. If the Data Rate Threshold is set to a negative value, the router will attempt to upgrade the 4G connection automatically every Duration Threshold Seconds. NOTE: Some dual mode modems do not allow simultaneous 3G and 4G connections. For these types of modems, service to the Internet will be interrupted for several seconds while trying to upgrade the connection to 4G. LTE Multi Mode Settings Connect Mode. Allows the user to specify how the modem should connect. Not all modes are supported on all modems (reported in log if not supported). Auto (all modes). Let the modem decide. Auto 3G (3G or less). Force LTE. Only connect LTE. Force 3G (EVDO, UMTS). Force 2G (1xRTT, EDGE, GPRS) CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 43

46 CRADLEPOINT CBA750 USER MANUAL Firmware ver Update Some modems can be activated and updated while plugged into the router. Activation and updates vary by modem model and service provider. All supported methods are displayed. If no methods are displayed for your device you will need to activate and update your device externally CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 44

47 6 TOOLS TAB The Tools tab provides access to 11 sub-menus for administering advanced functions/tasks important in enterprises and larger organizations. Specifically, for IT organizations that use a number of CBA750 units to provide data connectivity for employees, the Tools tab allows you to enable the remote devices to be an extension of your network and abide by the policies set within your department. Included are a number of features that allow the unit to provide security, supportability, and EVDO handset behavior regardless of where a remote employee is located. Admin Dynamic DNS Firmware Managed Services Schedules SNMP SysLog System System Check Time VLAN 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 45

48 6.1 Admin (Administrator Settings). Use the Admin sub-menu to change settings for access to the Web-based administration pages. These settings include options for enhanced security and remote access to the administration pages Admin Password Change the password and/or include a username for login. Enable named administrator support. Select to enable a username for use in conjunction with the password for access to the administration pages. Username. This setting is optional. Use this to create a username for the login page. Password. Type the password in this field that you want to use to grant access to the Web-based management interface. If you change this from the default, the new password must be at least 8 characters and include a mix of letters and numbers. Default: Last 6 characters of the CBA750 s MAC address (NOTE: all letters in the MAC address must be lowercase). NOTE: all letters in the MAC address should be entered as lower case. Verify Password. Re-type the password to ensure it was entered correctly System Name Gateway Name. You can change the name of the router here. (Default: CradlePoint: CBA750) CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 46

49 6.1.3 Administration Inactivity Time Out. (Default: 15 minutes.) Enable HTTP Server. (Default: Selected.) Enable HTTPS Server. (Default: Deselected.) HTTPS is more secure than HTTP because it passes information through an encrypted connection. Enable Remote Admin Login. (Default: Deselected.) Select to allow access to the administration pages from remote locations. If you select this option, you must choose a Remote Admin Port. Remote Admin Port. (Default: 8080, or 8181 for HTTPS.) If you select Enable Remote Admin Login, you must choose a port for remote access. Select Use HTTPS if you want encrypted remote access. When you are done editing the settings, you must click the Save Settings button at the top of the page to make the changes effective and permanent. Some administration changes require a system reboot before they take effect CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 47

50 6.2 Dynamic DNS The Dynamic DNS feature allows you to host a server (Web, FTP, etc.) using a domain name that you have purchased ( with your dynamically assigned IP address. Most broadband Internet Service Providers assign dynamic (changing) IP addresses. When you use a Dynamic DNS service provider, your friends can enter your host name to connect to your server, no matter what your IP address is. Enable Dynamic DNS. Enable this option only if you have purchased your own domain name and registered with a dynamic DNS service provider. The following parameters are displayed when the option is enabled. Server Address. Select a dynamic DNS service provider from the dropdown list, or select Custom Server and enter your own server address. Custom Server Name. Only available if you select Custom Server from the Server Address drop down. Enter your custom dynamic DNS server address here. The server must support the DynDNS protocol. See for details. Example: myserver.mydomain.net. Host Name. Enter your host name, fully qualified; for example: myhost.mydomain.net. Username or Key. Enter the username provided by your service provider. If the Dynamic DNS provider supplies only a key, enter that key in all three fields. Password or Key. Enter the password (or key) provided by your service provider. Verify Password or Key. Re-type the password (or key) provided by your service provider CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 48

51 Advanced Timeout. The time between periodic updates to the Dynamic DNS if your dynamic IP address has not changed. The timeout period is entered in hours. External IP. The external IP field is used to map the Dynamic DNS entry to an IP address that isn t the CBA750. For example, if you have an account for mydomain.dyndns.org, and you wanted that DNS name to resolve to , you could use this field to force that. If the field is equal to , then the CBA750 will tell the Dynamic DNS server to map the DNS name to the CBA750 s WAN IP address. Note: If a dynamic DNS update fails for any reason (for example, when incorrect parameters are entered), the router automatically disables the Dynamic DNS feature and records the failure in the log CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 49

52 6.3 Firmware Use the Firmware Upgrade sub-menu to update your router to the latest firmware to improve functionality and performance. To check for the latest firmware, click the Check Online Now button Firmware Information This section displays the Current Firmware Version and the Latest Firmware Version. To check for the latest version, click the Check Online Now for Latest Firmware Version button. To verify the latest firmware version, the CBA750 checks the Internet Manually Upgrade Firmware Upload Firmware. To update the firmware, follow these steps: 1. Click the Browse button to locate the update file on your computer. 2. Once you have found the file to be used, click the Upload button to start the firmware update process. 3. Wait for the router to reboot. 4. Confirm updated firmware revision on the Status Device Info submenu Manually Upgrade WIMAX Modem Driver File Upload WiMAX Modem Driver File. To update the driver follow these steps: 1. Click the Browse button to locate the update file on your computer. 2. Once you have found the file to be used, click the Upload button to start the driver update process. 3. Wait for the modem to reboot CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 50

53 4. Confirm updated firmware revision on the Tools Firmware submenu. When you are done editing the settings, you must click the Save Settings button at the top of the page to make the changes effective and permanent Firmware Upgrade Notification Options Automatically Check Online for Latest Firmware Version. When this option is enabled, your router will check online periodically to see if there is a newer version of firmware available. When new firmware is available, you will see an additional button that initiates a one button update. Simply click the button to download and update the router in one click Firmware Update Notes When a new firmware update file is loaded into the router, the following checks are made to insure that the new file is correct. 1. Before the new firmware update is loaded into its permanent location (the NVRAM), it is first downloaded into a temporary (RAM) area for checking. 2. The downloaded file is first checked against a checksum to insure that the entire file has been downloaded and no data errors have occurred. 3. Each firmware file is encoded with a special product identification, which must match the current code in the router. If the two identifiers match the update is allowed to proceed. If either of these checks fail, the firmware update file is rejected and a failure message given to the user. 4. After the new firmware file passes both of these checks, the code is written to the permanent location (NVRAM). Power to the unit must be maintained during this critical step; do not turn off unit. As the router writes the new code into the permanent location (NVRAM), the user is presented with a screen on the browser which counts down for 60 seconds. After the 60-second countdown, the unit automatically reboots and reinitializes CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 51

54 6.3.6 Firmware Update via the USB The CBA750 supports software upgrades via the USB port. A USB storage device (thumb drive) is preloaded with the new software.bin file. Requirements: CradlePoint CBA750 Binary firmware file (i.e. u_cba750_2010_03_23.bin) From: 4G Modem Binary firmware file (i.e. u_ modem _5_2_206.bin) From: CradlePoint CBA750 USB Thumb drive mass storage device formatted FAT or FAT32. Router Firmware Update USB Procedure: Remove the date code from the binary file. Example: u_cba750_2010_01_22.bin to u_cba750.bin. Copy the u_cba750.bin file to the USB Thumb Drive. This must be in the root not in a folder. Power on a CBA750 and wait for the POWER light to go solid green. Plug-in the USB Thumb Drive into the USB port on the CBA750 The EC light will come on and blink while it is reading the binary file off the USB Thumb Drive When the EC light goes solid for 3 seconds or more, pull the USB thumb drive. At this point, the router will read the file, error check it and will load it. The router will reboot itself and will be running the new firmware NOTE: If the file is corrupt, the CBA750 will reboot and will not load the new firmware. It is recommend that when you are doing these en mass, the first few are manually checked by logging into the router with a computer and going to login with the default password, and then check the Status tab which will show the current router firmware version. The default password is the last 6 character of the MAC address, which is located on a sticker on the bottom. Modem File Update USB Procedure: Remove the date code from the binary file. Example: u_modem_2009_11_16 to u_ modem.bin. Copy the u_modem.bin file to the USB Thumb Drive. This must be in the root not in a folder. Power on a CBA750 and wait for the WLAN and POWER lights to go solid green CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 52

55 Plug-in the USB Thumb Drive into the USB port on the CBA750 The EC light will come on and blink while it is reading the binary file off the USB Thumb Drive When the EC light goes solid for 3 seconds or more, pull the USB thumb drive. At this point, the router will read the file, error check it and will load it. The router will reboot itself and will be running the new firmware NOTE: If the file is corrupt, the CBA750 will reboot and will not load the modem file. It is recommend that when you are doing these en mass, the first few are manually checked by logging into the router with a computer and going to login with the default password, and then check the Status tab which will show the current router firmware version. The default password is the last 6 character of the MAC address, which is located on a sticker on the bottom CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 53

56 6.4 Managed Services Use the Managed Services sub-menus to securely control your routers from anywhere on the Internet. You can manage their configuration, change their f/w, monitor their status and view their stored logs from any Internet-connected web browser. When this feature is enabled the router will automatically attempt to contact the management server whenever its WAN link comes up. All session management is done over the WAN link using an SSLsecured connection. In order for the router to establish a session it must be registered with the server. Contact CradlePoint for details on how to create an account. Enable Managed Services. Tell the router to attempt to establish a management session over the active WAN link. Session Retry. If a router is not yet registered with the server it will periodically retry to establish a session. This setting controls how long it will wait between retry attempts. Registration URL. If you have contacted Cradlepoint about registering your router, you may have received an with a URL link. Paste that link here, and the next time your router fails to start a session it will register via this link. When you are done editing the settings, you must click the Save Settings button at the top of the page to make the changes effective and permanent CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 54

57 6.5 Schedules Use this page to create schedule rules that you can later access for other contexts. For example, the Scheduled Reboot field under Tools System has a dropdown menu from which you can select a configured schedule rule Add Schedule Rule Name. Name your rule so that you can recognize it. Day(s). Select All Week or particular days during the week. All Day 24 hours. Select this only if your rule lasts for a full 24 hours on selected days. Start Time. Fill in hours, minutes and select AM or PM. End Time. Fill in hours, minutes, and select AM or PM. Click Save to add your new rule to the rules list CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 55

58 6.6 SNMP The SNMP Settings section allows you to enable or disable the SNMP protocol over the LAN, WAN, or VLAN interfaces. For security, you can also set the community names for both Get and Set SNMP requests. SNMP is disabled by default on all three interfaces. The Default Port is CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 56

59 6.7 Syslog Use the Syslog sub-menu to enable the archive of log files to a Syslog Server. Enable Logging to Syslog Server. (Default: off) Enable this option if you have a Syslog Server currently running on the LAN and wish to send log messages to it. Syslog Server IP Address. Enter the LAN IP address of the Syslog Server. You can manually enter an IP address or choose from the dropdown menu of attached devices labeled, Computer Name. When you are done editing the settings, you must click the Save Settings button at the top of the page to make the changes effective and permanent CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 57

60 6.8 System (System Settings) Use the System Settings sub-menu to control the Reboot the Device function or to restore the router to the factory default settings. WARNING: Restoring the unit to the factory default settings will overwrite and erase any custom settings you have implemented that change the original factory default settings System Settings Save To Local Hard Drive. Click Save Configuration to save your current configuration information to a file on a local hard drive or any other target you choose. Restore Configuration from File. Reads all configuration information from a saved configuration file. Click Browse to find your saved file. Restore to Factory Defaults. This option will restore all configuration settings back to the factory defaults. Any settings that have not been saved will be lost. If you want to save your router configuration settings, use the Save Configuration option above. Reboot the Device. This will restart the router. Useful for restarting when you are not near the device. When you click the Reboot the Device button, you will be prompted to Save Configuration, which saves the configuration as described in Save to Local Hard Drive. This option preserves any custom settings you have implemented. Scheduled Reboot. Select a schedule (you must configure this under Tools Schedules) from the dropdown menu. The router will automatically reboot at the End Time of the selected schedule CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 58

61 6.9 System Check (Ping Test) Use the System Check sub-menu as a diagnostic tool to check connectivity from the router to another computer. This function can be used to verify a working connection across the WAN network or the local network. NOTE: the ping target must be configured to respond to ICMP ping requests Ping Test Host Name or IP Address. Enter either the IP address of the target computer or enter its fully qualified domain name. Ping. Start Pinging the specified host Stop. The host is pinged repeatedly until you click the Stop button Ping Result Displays the results of the ping test. The ping test is an ICMP echo protocol. It s used to test response and path to a remote computer system, i.e., a ping to a URL will tell you if there is a path and if the remote computer is responding. NOTE: Not all devices respond to pings. Example: Host Name or IP Address: Ping Result Please wait, resolving Resolved to Response from received in 7 milliseconds. Response from received in 6 milliseconds CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 59

62 Response from received in 7 milliseconds. User stopped ping CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 60

63 6.10 Time Use the Time Configuration sub-menu to configure, update, and maintain the correct time on the internal system clock. The time can be configured manually or a network time server can be selected and the time updated via the Network Time Protocol (NTP) Time Configuration. Current Router Time. Displays the day, date and local time used by the CBA750. Time Zone. Select the local time zone. Enable Daylight Saving. Check this option to adjust for daylight savings time. Daylight Saving Offset. Select the time offset for daylight savings time. Daylight Savings Dates. Set the month, week, day of week and time for the CBA750 to switch to/from Daylight Savings Time Automatic Time Configuration Enabling this option allows the CBA750 to contact network time servers to automatically adjust the CBA750 clock. If you are using schedules or logs, this is the best way to ensure that the schedules and logs are accurate. Enable NTP Server. Select this option if you want the router s clock synchronized to a Time Sever over the 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 61

64 Internet. NTP Server Used. Select a Time Server for synchronization. You can type in the address of a time server or select one from the drop down menu Set the Date and Time Manually If you do not have the NTP Server option in effect, you can either manually set the time for your router here or you can click the Copy Your Computer s Time Settings button to copy the time from the computer you are using. NOTE: Be sure the computer s time is set correctly. WARNING: If the router loses power for any reason, it cannot keep its clock running and will not have the correct time when it is started again. To maintain the correct time for schedules and logs, either you must enter the correct time after you restart the router or you must enable the NTP Server option. When you are done editing the settings, you must click the Save Settings button at the top of the page to make the changes effective and permanent CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 62

65 6.11 VLAN Virtual LAN (VLAN) is a mechanism and protocol that allows you to segment the network using "tagging" on network frames on the LAN. Each VLAN segment functions like a separate physical LAN Add VLAN Policy Name. A name you choose to easily identify the policy. VLAN ID. A unique identification number used to distinguish between network segments. IP Address. The IP address assigned to this device. Gateway Address. The gateway address associated with the VLAN. Subnet Mask. The subnet mask assigned to the network this VLAN will use. Broadcast Address. The broadcast address assigned to the network this VLAN will use VLAN Policy List. This section shows the currently defined VLAN policies. An entry can be changed by clicking the Edit icon or deleted by clicking the Delete icon. When you click the Edit icon, the "Edit VLAN Policy" section is activated for editing the chosen policy CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 63

66 7 STATUS TAB The Status tab provides information about the current configuration settings of the CBA750 router via 3 sub-menus: Device Info Logs Statistics 2012 CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 64

67 7.1 Device Info The Device Information sub-menu displays your Router settings. Options cannot be changed from this sub-menu. They can only be monitored. NOTE: Some browsers have limitations that make it impossible to update the WAN status display when the status changes. Some browsers require that you refresh the display to obtain updated status. Some browsers report an error condition when trying to obtain WAN status General Time. Displays the time and date that the router is set to. Firmware Version. Displays the currently loaded firmware version WAN (Primary and Secondary Interface(s)) The information displayed will be for the currently active WAN connection. To change the failover priorities of the various WAN connections or to manually connect or disconnect a WAN connection go to the Modem Failover sub-menu. If the connection is DHCP, clicking the DHCP Release button unassigns the router s IP address. The router will not respond to IP messages from the WAN side until you click the DHCP Renew button or power-up the router again. Clicking the DHCP Renew button requests a new IP address from the ISP s server. If the connection is via a modem, clicking the Disconnect button will cause the modem to hang up, and it will not dial again (regardless of the Reconnect Mode from the Global Settings section of the Modem Settings page) unless you re-plug it or click the Connect button CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 65

68 Port. USB1, USB2, USB3, or ExpressCard. Signal Strength. Strength of wireless signal. Connection Type. The Internet connection type that is being used. Network Status. Network is Connected, Establishing, Suspended, or Established. (continued) Connection Uptime. Amount of time the connection has been successfully connected. Authentication & Security. Type of Authentication & Security in place. MAC Address. The MAC address that is seen over the Internet. IP Address. The IP address being used on the WAN port. Subnet Mask. The subnet mask used on the WAN port. Default Gateway. The default gateway of the WAN port. Primary DNS Server. The Primary DNS Server address. Secondary DNS Server. The Secondary DNS Server address CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 66

69 7.1.3 LAN This area of the screen reflects configuration settings from the Basic Network sub-menu. MAC Address. The MAC address displayed for your wired network. It is the factory-assigned identifier of the LAN ports. IP Address. IP Address of the router. Subnet Mask. Subnet of the router. DHCP Server. DHCP Server is Enabled or Disabled Current DHCP Reservation This area of the screen continually updates to show all DHCP enabled computers and devices connected to the LAN side of your router. The detection "range" is limited to the address range as configured in DHCP Server. Computers that have an address outside of this range will not show. If the DHCP Client (i.e. a computer configured to Automatically obtain an address) supplies a Host Name then that will also be shown. Any computer or device that has a static IP address that lies within the detection "range" may show, however its host name will not CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 67

70 7.2 Logs The Logs sub-menu allows you to view the router logs. The router automatically logs (records) events of possible interest in its internal memory. If there isn t enough internal memory for all events, logs of older events are deleted but logs of the latest events are retained. You can decide what types of events you want to view and the level of the events to view. This router also has external Syslog Server support so you can send the log files to a computer on your network that is running a Syslog utility Log Options What to View. You can select the types of messages that you want to display from the log: System Bridge Status View Levels. You can choose from three levels of message importance: Critical Warning Informational Apply Log Settings Now. Click to filter the log results so that only the selected options appear Log Details Refresh. Updates the log details on the screen so it displays any recent activity. Clear. Clears all of the log contents. Save Log. This option will save the router to a log file on your computer CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 68

71 7.3 Statistics (Traffic Statistics) The Statistics (Traffic Statistics) sub-menu displays basic statistics for the LAN and WAN interfaces Traffic Statistics Refresh Statistics. Updates the screen with the latest router statistics. Clear Statistics. Clears all of the values on the screen LAN and WAN Statistics Sent KiloBytes. The number of kilobytes transmitted. Received KiloBytes. The number of kilobytes received. Sent Packets. The number of packets sent. Received Packets. The number of packets received. Sent Packets Dropped. The number of packets that were dropped while being sent due to errors, collisions, or router resource limitations. Received Packets Dropped. The number of packets that were dropped while being received due to errors, collisions, or router resource limitations CRADLEPOINT, INC. PLEASE VISIT FOR MORE HELP AND RESOURCES PAGE 69