nbn TM Service Upgrade User Guide Modem Reconfiguration Guide - TP-Link 9970

Transcription

1 Congratulations on upgrading your existing ADSL service to your new ACN nbn Broadband Service This guide details the steps to follow when setting up your new nbn Service using your existing ACN supplied TP-LINK modem. If you ordered an ACN nbn + Phone Bundle service you should also have received an ACN Digital Phone service package that includes the equipment you need to set up the phone component of your nbn + Phone service, plus a separate User Guide. It is important that you complete the set-up of your ACN nbn Broadband service prior to attempting the set-up of the Phone component of your Service. For further details, refer to the User Guide provided with your Digital Phone service. Important Note: Before you begin the set up and configuration, please power off and disconnect your existing modem including any cables, phones, faxes and alarm services. Also ensure that any existing ADSL filters are removed. Ensure that you have received your ACN Activation (sent to the address you provided us when you signed up to upgrade to an nbn TM service). This confirms that your new ACN nbn TM Broadband service is ready for set up. Set-up Check List Before you start setting up your ACN nbn Broadband there are three important points we need you to check. Without these, your new service may not work Ensure the nbn Network Connection Device (NCD) has been delivered and installed. You should have already received a nbn Network Connection Device either by a delivery or via a technician who may have visited your premises to install the device. The NCD is required to provide connectivity to the nbn network. If you do not have an NCD at your premise, please contact ACN customer service before attempting to setup your modem. Check that your NCD is powered on and has an active nbn network connection. Confirm that the Power, Connection and DSL lights on the NCD are solid BLUE. If one or more of the lights are not showing, please refer to the nbn setup guide for instructions on how to setup and troubleshoot your NCD installation. Check that you have received an from ACN advising that your nbn service is active. This is sent to the address provided at sign-up, approximately 1-2 business days after the NBN Co Technician has completed the installation work. This confirms that your new ACN nbn Broadband Service is ready for set up. nbn TM Connection Device NCD (top view) Example of lights when NCD works correctly Power Telephone port Ethernet/Gateway port nbn TM Connection Device NCD (back view) Important Note: If you attempt to set up your service immediately after a NBN Co Technician completes their installation work in your home or office (i.e. before you have received the nbn service is active ,) your service may not work. Page 1 of 7

2 Setting up your ACN nbn Broadband Service Now that you have reviewed the check-list on page 1 you can proceed with installing your nbn Broadband service. It s important to follow the steps below in the order indicated to ensure your new ACN nbn TM Service functions correctly. Specifically, DO T plug the modem into a power socket until you are instructed to do so in Step 4. You may need up to 3 power sockets (one for NCD, one for Modem and one for phone). In some cases, you may need to use a double adaptor, extension cord or power board to reach your nearest power outlet, as long as these are safe. Avoid using an extended telephone cable in its place, as this can slow the speed of your connection. Step 1. Connect one end of an, to the orange port marked LAN4/WAN on the back of the TP-LINK modem 1 Step 1. Connect the other end of the into the yellow nbn TM connection device port labelled Gateway on the 2 bottom of the NCD as advised in your activation . Step 1. Connect the provided Power adaptor to the back of the TP-LINK modem in the port labeled Power 3 Power adaptor Page 2 of 7

3 Step 1. Plug the other end of the Power adaptor into a power outlet/wall socket and ensure the power outlet/wall socket is 4 switched on Power adaptor POWER WAN Step 1. Ensure the ON/OFF button on the back of the modem 5 is set to ON Power adaptor Step 1. Allow up to 5 minutes for the TP-LINK modem to complete its configuration and set up process with the nbn network. 6 During this time the LED lights on the front of the and on the NCD may intermittently flash on and off. BLUE or AMBER light for LAN to show that NCD is transferring data BLUE light for DSL to show the NCD is communicating with nbn TM access network equipment BLUE light for Connection to show that NCD is connected to nbn TM access network equipment outside BLUE light for Power to show the NCD is ON If everything has been connected correctly, the should show: GREEN light for the Power connection GREEN light to show that you are connected to the nbn network via NCD GREEN light to show that you are connected to the nbn Page 3 of 7

4 Connecting to your nbn Broadband Service There are two options: Option 1: Connect wirelessly to your nbn Broadband service 1. On your wireless device (e.g. smartphone, tablet, laptop) search for the Wireless Network Name (SSID). You can find the SSID on the label on the bottom of your modem 2. Input the Wireless password/pin. You can find this on the label on the bottom of your modem 1 2 Option 2: Connect via to your nbn Broadband service 1. Connect one end of an (not provided by ACN) to one of the ORANGE ports, marked LAN1, LAN2 or LAN3. 2. Connect the other end of the to the Ethernet/LAN port on your device 3. Once you have completed your connection (via Wi-Fi or Direct cable) please confirm that the service is working correctly by opening up your web browser application (e.g. Internet Explorer, Google Chrome, Firefox or Safari) and go to your favourite website. X Device e.g. laptop/pc (not provided by ACN) DO T USE THIS PORT TP-Link Router Congratulations, your TP-Link Modem should now be reconfigured and ready to use for your new ACN nbn service. Page 4 of 7

5 Troubleshooting If you have connected your service as per the instructions contained in this User Guide and attempted all the troubleshooting tips but still cannot get your ACN nbn service working, please contact ACN Customer Service on (8am - 8pm AEST/ AEDT Monday to Sunday). Before contacting Customer Service, please have your account number and order number handy and be prepared to outline all the steps attempted to activate this service. Troubleshooting Tips Are the Connection and Broadband lights on your nbn NCD lit Solid BLUE? Follow the Troubleshooting Checklist in the nbn setup guide Fibre to the Curb (FTTC). Is the Power light on the front of your modem GREEN? Check that the power is switched on at the power outlet and Power Button at the back of the modem. Is the WAN Light on your modem solid GREEN and nbn NCD LAN light flashing BLUE/AMBER? Ensure you have received your ACN activation or SMS. Ensure you have followed all the steps in this guide. Confirm that all cables are firmly plugged in, and reboot the modem and wait 5 mins. Are you having problems connecting to Wi-Fi? Are you having problems connecting to the internet? Are you having problems with your ACN Digital Phone Service? Is the Wireless light on your modem GREEN? Check your device network settings and remove any manually set IP address and ensure your device is set to obtain an IP address automatically. Reboot your device and recheck. Please refer to the Troubleshooting section of your ACN Digital Phone Service User Guide Check that you are connecting to the correct Wi-Fi network (SSID) and that the password you are entering is correct. Is it working now? Please contact ACN Customer Support Great we hope you enjoy your ACN service Page 5 of 7

6 FREQUENTLY ASKED QUESTIONS 1. How do I restore the modem to its factory default settings? There are two ways to restore the factory default settings: 1. With the modem powered on, press and hold down the WPS/RESET Button on the rear panel of the modem for approximately 5 seconds. 2. Log in to the Web Management page of the modem, and go to System Tools->Factory Defaults, click Restore, and then wait until the progress bar has finished loading. 2. What can I do if I forget my password? Web Management page password: Restore the modem to its factory default settings and then use the default Username admin and Password admin to log in. Wireless Network password: The factory default password can be found on the product label printed on the bottom of the modem. If you have changed your password, log on to the modem s Web Management page, go to Wireless-> Wireless Security to obtain or reset your password. Page 6 of 7

7 Getting to know your Modem The TP-LINK Wireless Modem from ACN has been set up to Plug n Play, so all you need to do is follow the instructions in this guide. Interface Purpose VDSL Do not use this port LAN3, LAN2, LAN1 Through these ports, you can connect the modem to your PC or other Ethernet network devices LAN4/WAN This port is used to connect the modem to the internet USB WiFi WPS/RESET Through this port you can connect a USB storage device, a USB printer or a 3G/4G modem The switch for the WiFi function. Press the button to enable/disable the WiFi function The switch for the WPS function or resetting the modem. Please do not press the reset unless instructed by ACN technical support. ON/OFF The switch for the power POWER The power plug is where you will connect the power adaptor Logins and Passwords The table below outlines the required username and password format for your Internet connection and Online Tools. Service Username Password What is it used for Example MyAccount Your MyAccount username is your 9 digit ACN Customer ID. This will be sent to you in your ACN Order Confirmation This is an automatically generated password and will be sent to you as part of your ACN Order Confirmation Your MyAccount username and password enables you to login to MyAccount - (ACN Self Help Portal) to manage your service. Username: Password: 8 character password WiFi Your Wi-Fi username is the SSID which is on the label at the bottom of your modem Your Wi-Fi password is the Wireless password which is on the label at the bottom of your modem To connect wireless devices to your Broadband connection Wi-Fi Username: TP-LINK_XXXXXX Wi-Fi Password: 1234### For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent Business Owner (IBO), please visit For further information regarding features and technical support visit : Page 7 of 7