1 The Complete Guide to Hosted VoIP FairPoint Communications, Inc. All rights reserved.
2 As Voice over Internet Protocol (VoIP) solutions continue to mature, an increasing number of businesses will adopt the technology. According to Infonetics, a market research firm, VoIP and unified communications services are predicted to grow to an $88 billion market by The scores of meaningful business benefits resulting from hosted VoIP are helping to fuel this growth. It s clear hosted VoIP has moved beyond the hype to provide a viable business communication solution for organizations of all sizes. This guide will discuss several important topics to consider in your decision-making process, including:»» What is Hosted VoIP?»» How Does Hosted VoIP Work?»» Hosted VoIP vs. Alternative Solutions»» Is Hosted VoIP Right for Your Business? Understanding the Advantages Evaluating the Disadvantages This in-depth discussion will help you create a strong foundation of knowledge. Armed with this information, you ll be well-positioned to determine if hosted VoIP is right for your organization FairPoint Communications, Inc. All rights reserved FairPoint Communications, Inc. All rights reserved.
3 WHAT IS HOSTED VOIP? Hosted means the VoIP hardware and software, including the IP PBX, are housed at a service provider s off-site location. The IP PBX can be owned and operated by the service provider or owned by the company. In the latter application, the organization will house and maintain their own equipment in a provider s data center colocation facility. For the purposes of this discussion, hosted VoIP refers to a solution provided by a third-party provider who owns and operates the IP PBX. These providers deliver a PBX telephony system as a service using VoIP technologies. By using off-site hosted VoIP services, organizations can forego purchasing and installing equipment at their locations. Instead, they typically pay a monthly charge to access the provider s hardware and software. Hosted VoIP goes by a number of different names. Given the variety of references, it s easy for business decision-makers to get confused. Hosted VoIP is also referred to as virtual PBX, hosted PBX, cloud PBX, Internet business phone system and managed VoIP. The underlying technology used in all of these hosted solutions is VoIP FairPoint Communications, Inc. All rights reserved.
4 VoIP also goes by different names, including IP telephony, broadband telephony, digital telephony and voice over broadband. Although VoIP has also been used interchangeably with Internet telephony, some subtle distinctions exist. Internet telephony uses the Internet as the connection medium for transmitting voice calls and other telephony services. Because it depicts the entire range of services provided by a digital phone system, Internet telephony is commonly used as the umbrella term for all IP voice communications conducted over the public Internet. Conversely, VoIP refers only to the digital phone calls. Therefore, VoIP is considered a sub-set of Internet telephony. To summarize, hosted VoIP is a form of business communications that houses the VoIP equipment in a service provider s data center. The service provider manages and maintains the hardware and software that processes an organization s phone calls. The provider s business customers deploy IP desktop phones that connect to the service provider s system usually through an on-premise router. HOW DOES HOSTED VOIP WORK? In a hosted VoIP model, service providers simplify business communications by doing the heavy lifting in their data centers. Customer phone calls are processed through the provider s hardware and software systems, and routed over an IP network. The service provider offers a virtual solution that eliminates the need for a physical PBX at the organization s location. Here s a more detailed explanation of what happens with a hosted VoIP phone call: Businesses purchase or lease IP phones from their hosted VoIP service provider. If leased, the cost of these phones is included in the monthly service charge for the hosted service FairPoint Communications, Inc. All rights reserved.
5 IP phones typically are plug and play. The business customer plugs them into its corporate LAN to gain access to the provider s system. In some cases, traditional business telephones can be used with an analog telephone adapter that connects the phone to the LAN. VoIP services can also be conducted using a computer by adding a PC soft client phone application. Complete, end-to end VoIP service delivery providers can also provide options for LAN equipment such as routers, switches and gateways and manage these networks for customers. This additional equipment would carry applicable monthly lease rates per device similar the simple phone model described above. Through routers in the company s LAN, the IP phones connect to an IP network. IP networks can be the public Internet or a private IP network. In some applications, a Quality of Service (QoS) device may be installed between the LAN and IP network to maintain the highest voice quality. QoS devices are often used when calls are routed over the public Internet. Some providers can provide last mile facilities to customer site(s) and can control QoS on a closed network where VoIP services are not normally traversing the open Internet. After being routed through the IP network, the call reaches the service provider s hosted IP PBX platform. The call is processed by the hosted IP PBX and routed to its final destination. The hosted IP PBX may route the call over an IP network or the traditional Public Switched Telephone Network (PSTN). When transmitted over an IP network, phone calls are converted from analog signals to digital signals, or data packets. Once converted, these data packets travel over the IP network just like or any other type of data. Conversely, voice calls over the PSTN are transmitted over a circuit-switched network and travel as analog signals.»» On the receiving end, calls are converted back to analog voice. This entire process of converting, transmitting and converting happens as quickly as a traditional phone call and is unnoticeable to phone users. VoIP uses compression technology to reduce the size of the voice data packets so they re transmitted efficiently. VoIP also uses encoding and decoding technology that ensures the voice packets arrive at their final destination at the same time and in the right order, even though they may have taken different paths FairPoint Communications, Inc. All rights reserved.
6 HOSTED VOIP VS. ALTERNATIVE SOLUTIONS Businesses have several options when they deploy a voice communications solution. Three of the most common approaches include using an: 1. On-Premises Company-Owned System -- An on-premises, company owned system can be either a traditional legacy PBX (T1, PRI, or multiline interfaces) or an IP-enabled (SIP interface) PBX platform. In both cases, the system serves a single business and is housed at the company s location. Both on-premises options require more work and expertise on the part of the company. The business must also make a significant investment in technology. In addition, companies can leverage Session Initiation Protocol (SIP) Trunking with their on-premises system. SIP Trunking is an IP trunk service that can be configured to support both traditional PBXs, using a gateway device and IP PBXs. By connecting a customer s premises-based PBX to a service provider s network, SIP Trunking offers an IP replacement for traditional PBX interfaces (T1, PRI, or multiline). For IP-enabled PBXs, SIP Trunking creates access to additional routing and disaster recovery features and capabilities. 2. Off-Premise Company-Owned System A business houses either their traditional PBX or IP PBX in a service provider s data center colocation facility. If you use this model, you re responsible for maintaining your equipment. For a monthly fee, the provider offers space, power, cooling, physical security and other facility-related services. 3. Off-Premise Hosted VoIP Solution A business pays a monthly fee for accessing complete IP voice communications services. The service provider owns, manages and maintains all hardware and software components at their facility. Through online portals, you can administer the configuration and capabilities of your hosted VoIP solution. Organizations of all sizes face a critical decision: is it better for their business to deploy a premises-based solution in which the phone equipment is kept on-site, or a hosted VoIP solution where phones connect over an Ethernet service circuit or through an Internet connection to a provider that maintains the equipment in an off-site data center? You must educate yourself on the benefits and potential challenges of your various options to make the right decision and ensure the greatest return on your investment FairPoint Communications, Inc. All rights reserved.
7 IS HOSTED VOIP RIGHT FOR YOUR BUSINESS? EVALUATING THE ADVANTAGES AND DISADVANTAGES Compared to on-premises phone solutions, hosted VoIP provides a fully functional telephone service without having to purchase system hardware, except for the IP phones in some circumstances. The following table lists the major strengths and weaknesses of hosted VoIP. Using this information, you can decide if hosted VoIP is the best voice solution for your organization. ADVANTAGES AND DISADVANTAGES OF HOSTED VOIP ADVANTAGES POSSIBLE DISADVANTAGES No Initial Capital Expenditures Hosted VoIP solutions require a lower upfront cost. Instead of large capital outlays, you incur a predictable, monthly operating expense which allows you to budget more efficiently. Lower Total Cost of Ownership (TCO) After factoring in certain savings, such as in IT personnel, equipment purchases, maintenance costs and repair costs, you may arrive at a lower TCO for a hosted VoIP solution. A good chunk of the operational costs are transferred to the service provider. Higher Long-Term Costs At some future point, your recurring monthly costs will exceed the cost of purchasing your own equipment. You must also consider any usage charges. However in some cases, long-term costs will be offset by the value created by hosted VoIP, including automatic upgrades, lack of capital expenditures, ongoing support and more. Internet Outages If any of your phone calls are routed over the public Internet, you may have a disruption of service if any outages occur. These outages may be beyond the control of the service provider. Keep in mind, however, phone calls will still be routed to voic or other destinations during an Internet outage. Some providers can provide pre-provisioned backup service options to minimize these types of outages FairPoint Communications, Inc. All rights reserved.
8 ADVANTAGES AND DISADVANTAGES OF HOSTED VOIP ADVANTAGES POSSIBLE DISADVANTAGES Easy Installation The hosted VoIP provider will take care of all the set-up and installation. So, you don t need a telecom or VoIP expert on staff. And, you typically don t pay for equipment set-up. Voice Quality The quality of your voice communications largely depends on the quality of your service provider s network and equipment. Hosted VoIP has come a long way since its inception and current quality levels equal the PSTN. However, sub-par networks and/or equipment can cause interference, latency and other call quality issues. Selecting the right service provider can ensure your business receives the highest quality of service. Leverage Existing Data Network You don t need to pay for and maintain two separate voice and data networks. By using one network for both voice and data, you use bandwidth more efficiently. Feature-Rich Although feature sets may vary by provider, typically a hosted VoIP solution includes a greater number of capabilities at a lower cost than an on-premises system. Typical features included are voic , auto attendant, conference calling, voice mail transcription, call forwarding, call preferences and more. Extended Contracts The length of your contract depends on the service provider s terms. Pricing may depend on the commitment you make the longer your agreement term, the less you might pay. In addition, some providers may charge a cancellation fee for early contract terminations. Lack of Customization Customized features may be unavailable to some customers. Hosted VoIP providers usually don t adapt services to single users FairPoint Communications, Inc. All rights reserved.
9 ADVANTAGES AND DISADVANTAGES OF HOSTED VOIP ADVANTAGES POSSIBLE DISADVANTAGES Scalability If you think your business will grow, a hosted VoIP solution can easily scale to meet your future requirements. You just add new users whenever needed. A premisebased solution often requires you to purchase a larger system to accommodate future growth. Or, you have to pay for expensive upgrades when your requirements outgrow your existing system s capabilities. Greater Worker Mobility Because a hosted VoIP solution uses an IP network to transmit calls, workers can access the system s capabilities from any location with an Internet connection. Using sophisticated features, the solution can be set-up so calls follow you wherever you go. Improved Disaster Recovery Hosted VoIP providers typically oversee their systems around-the-clock. In the event of a power outage, backup systems keep everything up and running. A service provider can offer physically secure data centers with multiple levels of redundancy that are unaffordable to many businesses FairPoint Communications, Inc. All rights reserved.
10 ADVANTAGES AND DISADVANTAGES OF HOSTED VOIP ADVANTAGES POSSIBLE DISADVANTAGES Professional Image Hosted VoIP allows even the smallest of companies to project a more professional image to its customers. Whether an employee is working from home or on the road, your company will provide a consistent user experience. Regular Upgrades A proven hosted VoIP provider will stay current with system capabilities. You don t have to handle upgrades or worry about falling victim to technological obsolescence. Hosted VoIP customers can access new features on a regular basis. Increased Productivity Hosted VoIP systems help streamline operations by providing advanced call routing and call management. These capabilities help ensure calls get to the right person every time. Your employees won t be wasting time and callers won t be inconvenienced. Ease of Moving Your Phone System It s much easier to move a hosted VoIP solution than an on-premises system. You simply plug your IP phones into a broadband connection to make and receive calls FairPoint Communications, Inc. All rights reserved.
11 In many situations, the advantages of a hosted VoIP solution will far outweigh the potential disadvantages. With the right service provider, hosted VoIP delivers a wide range of cost and capability benefits. It is these benefits that are driving the growth in hosted VoIP models. The success of your business depends on purchasing the right voice communications system. Therefore, you ll need to carefully evaluate the available options for your voice communications, as well as provider capabilities, to determine the right phone service for your business. WHY CONSIDER FAIRPOINT COMMUNICATIONS FOR YOUR HOSTED VOIP SOLUTION? FairPoint Communications helps businesses of any size get the most from their voice applications. As a hosted VoIP provider, FairPoint s solution delivers a powerful, feature-rich phone system for small, medium or large businesses. Major advantages of FairPoint s hosted VoIP include: Customized Configurations You can customize services depending on the requirements of individuals and groups within your organization. For example, services such as call forwarding, simultaneous ringing and call rejection can be configured through the FairPoint web portal. Every user s voice communications are set up so they can communicate on their own terms. Robust Calling Features You gain access to features such as unlimited local calling, station-to-station intercom calling, caller ID, voic , call forwarding, call transfer, call park/retrieve, speed dialing, return call/busy redial, call manager/follow me, simultaneous ring, music on hold, a web portal for do-it-yourself changes and feature activation/management, attractively priced long-distance plans and more.»» Enhanced Flexibility With FairPoint s hosted VoIP, you can update user preferences and features quickly and easily to suit your business. And if your business grows, the FairPoint solution keeps pace no matter how many locations you have FairPoint Communications, Inc. All rights reserved.
12 End-to-End Reliability All your calls are routed over FairPoint s secure Ethernet network. You get crystal-clear voice quality and reliable service backed by 24/7 support. Even if the power goes out, messages are saved and calls re-routed to alternative locations. Comprehensive Support FairPoint s communications experts handle everything involving your voice and data connectivity. You no longer have to worry about maintaining, monitoring and upgrading your voice communications system. Instead, you can focus on your core business initiatives. A Superior Network FairPoint operates the largest fiber-based network in northern New England. This advanced network delivers fast, reliable service every business needs to stay competitive. Next-generation technology, 24/7 network monitoring and % core network reliability keep you connected. Seamless Integration FairPoint integrates your locations, services and applications smoothly. The goal is a best-in-class experience for every customer installation.»» Competitive Pricing FairPoint offers the best value in the areas it serves. The hosted VoIP solution provides every customer with a right-sized, scalable service designed and supported by experts FairPoint Communications, Inc. All rights reserved.
13 WHY CONSIDER FAIRPOINT COMMUNICATIONS FOR YOUR NEXT-GENERATION TECHNOLOGY SERVICES? You bring your A game to your job every day. And you keep upping your game to stay ahead, right? Just one question is your communications provider built like you? Communications isn t just a basic utility service any more. It s the central nervous system of your organization. So yours had better be responsive, reliable, advanced and always ready for your next challenge. In northern New England, there s just one name for all that FairPoint Communications. BRING IT ON. WE RE READY. There s a reason more than 95% of businesses in northern New England can connect to the FairPoint network. It is 17,000 fiber miles long and growing the biggest and most reliable in the region. And to keep it the best, we re continually investing in the infrastructure and technology to power your future needs. As your IT and communications needs evolve, FairPoint has both the unmatched network capacity and knowledgeable people to deliver enhanced business-grade services all from one source. FairPoint has a history of successfully servicing some of the region s largest and most critical organizations. Our technology solutions support change and growth. MORE THAN A NETWORK. THE SERVICE PROVIDER YOU VE BEEN LOOKING FOR. We can do much more for your organization than provide data transport and availability at the desired speeds to all your locations. We can help you use technology in smart ways that improve operations and save you time and money. With FairPoint, you can focus more on running your organization, and use your IT staff more strategically, by outsourcing some or all of your IT operations, from routine to complex. For example: FairPoint Communications, Inc. All rights reserved.
14 1. Converge voice and data onto a single network. FairPoint s VoIP services deliver a modern business-class phone system with mobile- and cloud-based features. We offer two VoIP options: Hosted PBX and Chapter SIP 8 Trunking. Both options simplify network requirements, provide access to enhanced features and lower operational costs. 2. Use data center colocation for savings and protection. We ve already made the capital investment in a physically secure, state-of-the-art data center, so you don t have to. Experience ultimate peace of mind by working with FairPoint for your primary data center or secondary site for redundant computer operations and data back-up. If you experience a serious failure or disaster at the office, your organization can stay up and running with the right solution. Our data center services are connected by the largest privately owned and managed network in northern New England. 3. Free up your resources. Use ours. We have skilled personnel to help you with remote-hands tasks at our data center. With our experienced Advanced Services team at your fingertips, your IT staff has more time to develop new applications and address strategic priorities. WE LIVE HERE, SO WE CAN BE RIGHT THERE. After building the largest fiber-based Ethernet network in northern New England, we know more than just the territory. And we service it as only people deeply rooted here can with more in-market service centers, owned and operated trucks, and people from your community who have a stake in your success and support your local charitable and civic organizations. To arrange a free, no-obligation consultation or request a complimentary demo, contact FairPoint Communications at For more information on hosted VoIP or other FairPoint solutions, visit our website FairPoint Communications, Inc. All rights reserved. 18
15 FairPoint Communications is a registered service mark of FairPoint Communications, Inc. Services are provided through operating subsidiaries of FairPoint Communications, Inc. Please contact your local business representative or reference your contract for specific entity-related information FairPoint Communications, Inc. All rights reserved.
Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. Voice over Internet Protocol (VoIP) has become a viable solution
Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. TechAdvisory.org SME Reports sponsored by Voice over Internet Protocol
Reducing your telecommunications costs VoIP for the Small Business Research firm IDC1 has estimated that a VoIP system can reduce telephonyrelated expenses by 30%. Voice over Internet Protocol (VoIP) phone
VoIP Basics Guide A COMPREHENSIVE GUIDE FOR VOIP BEGINNERS Call Us at 1.800.801.3381 OnSIP 2016 What is VoIP? Voice over Internet Protocol (VoIP) is the method for delivering phone calls over IP. IP covers
Data Services Reliable, high-speed data connectivity Discover businessgrade, high-speed data connectivity Our family of data services includes Broadband (with Fibre To The Cabinet and Converged Voice and
MITEL Applications Suite FOR MITEL 3300 IP COMMUNICATIONS PLATFORM What is Your Communications Strategy? Uncovering new sales opportunities in a highly competitive market requires a communications plan.
Coordinating Conferencing and Collaboration Vital unified communications capabilities offer a solid foundation for an integrated view of the collaborative environment. To make the most of the opportunities
PROs & CONs of VOIP (Voice-Over-IP) for SBOs 52 nd MASBO Annual Institute Presented by Suzanne McLaughlin & Robert Hamel What is Voice-Over-IP VoIP stands for Voice over Internet Protocol It is also referred
Hybrid Cloud for Business Communications THE ESSENTIAL GUIDE So you re considering hybrid cloud for your business communications. You re not alone! In fact, more and more businesses are turning to cloud
AT&T Dedicated Internet Express Product Overview Business-Class Dedicated IP Access 2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered
White Paper 7 Business Benefits of Moving from an On-Premise PBX to a Cloud Phone System Tipping Points: Factors typically driving the transition from a legacy PBX to cloud VoIP For any number of reasons
The All-in-One Business PBX with Advanced Features and Low Cost Calls Fully featured Hosted Phone System Easily managed online Music on Hold included Flexible Auto Attendant and Hunt Groups Voicemail-to-Email
SERVICE DELIVERY OVERVIEW Voyant offers a managed converged voice and Internet solution for businesses owning and managing a premise-based KTS or PBX system. Voice and Internet services are delivered over
MiCloud Connect Services Overview Your Complete Business Communications Solution in the Cloud Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured communications and collaboration solution
Ethernet Wide Area Networking, Routers or Switches and Making the Right Choice The Road To Ethernet WAN Various industry sources show trends in globalization and distribution, of employees moving towards
Total Cost of Ownership: Benefits of ECM in the OpenText Cloud OpenText Managed Services brings together the power of an enterprise cloud platform with the technical skills and business experience required
Simplify IP Telephony with System i IBM System i IP Telephony Highlights Deploy a complete IP telephony suite on one easy-to-manage system, or even part of a system, shared with other applications Integrate
What you need to know about cloud backup: your guide to cost, security, and flexibility. 8 common questions answered Over the last decade, cloud backup, recovery and restore (BURR) options have emerged
IBM Global Technology Services IBM SmartCloud IBM Managed Backupi Cloud-based data backup: a buyer s guide How to choose a third-party provider to develop, implement and manage your data backup solution
Metro Ethernet for Government Enhanced Connectivity Drives the Business Transformation of Government Why You Should Choose Cox Metro Ethernet To meet the critical demands of better supporting local emergency
GET CLOUD EMPOWERED. SEE HOW THE CLOUD CAN TRANSFORM YOUR BUSINESS. Cloud computing is as much a paradigm shift in data center and IT management as it is a culmination of IT s capacity to drive business
Mobile TeleSystems (MTS) Converges Fixed and Mobile Telephony MTS creates new revenue opportunities with new services. EXECUTIVE SUMMARY Mobile TeleSystems (MTS) Industry: Telecommunications BUSINESS CHALLENGE
I D C T E C H N O L O G Y S P O T L I G H T Making the Right Broadband Choice for Your Business October 2016 Adapted from Market Analysis Perspective: U.S. SMB Telecom, Broadband, and Video, 2016 by Matt
DATA CENTRE SOLUTIONS NOW OPTIMIZATION IS WITHIN REACH. CONVERGED INFRASTRUCTURE VIRTUALIZATION STORAGE NETWORKING BACKUP & RECOVERY POWER & COOLING 2 INCREASE AGILITY, STARTING IN YOUR DATA CENTRE. Chances
MEET THE FUTURE TODAY WITH NEXT GENERATION TECHNOLOGY Your mall is now powered by Fibre - move to high-speed connectivity today. Meet the Future Today with Next-Generation Data Solutions Congratulations!
Telephony and collaboration made easy Converged VoIP is a Cisco-powered and certified solution that delivers a broad range of Unified Communications solutions via a hosted and flexible pay-by-the-device
Unified Communications VoIP Routing/Switching Security 3G Wi-Fi NetVanta Business Networking Solutions Opportunity to lower Total Cost of Ownership and improve Return on Investment The ADTRAN Advantage
Alcatel 1671 Service Connect Service providers are looking for a solution that allows them to realize advanced capabilities today, while charting a clear migration strategy from traditional equipment to
VOICE AND ANALOGUE VOICE ON THE NATIONAL BROADBAND NETWORK Support your existing and future cusmers with our voice solutions on the National Broadband Network. As Australia transitions the National Broadband
FUJITSU Backup as a Service Rapid Recovery Appliance The unprecedented growth of business data The role that data plays in today s organisation is rapidly increasing in importance. It guides and supports
Mission Critical MPLS in Utilities The Technology to Support Evolving Networks Application Note February 2017 Mission Critical MPLS in Utilities The Technology to Support Evolving Networks Abstract This
Smart Fiber is Smart Business Connectivity Benefits to Property Managers and Tenants Attract More Tenants Smart Fiber is smart business for property managers and commercial building owners. When you offer
A Digium Solutions Guide Switchvox On-Premise Options: Is it Time to Virtualize? Businesses of all sizes can now realize the advantages of a fully-featured UC solution, whether it be virtualized, cloud/hosted
Mobile Business-class mobile service Available with Gamma MultiNet Gamma Mobile The flexibility and quality of service you deserve from your mobile network What makes us different? We have direct access
November 2016 I n f l u e n ce and insight t h ro u g h social media THE TIME FOR HOSTED VOICE IS NOW Comcast Is a Complete Service Provider for Business Voice W H I T E P A P E R Prepared by Zeus Kerravala
FairPoint Communications Internet s Pricing For Maine Business and Manufacturing October 202 Beth McCarthy Karen Romano Deb Alford Account Manager VP Gov/Ed Sales Sales Engineer 5 Davis Farm Rd Davis Farm
V4 Business Hosted Phone System (Business VOIP) Pricing Summary V4 is now offering Hosted Business VOIP type packages for Australian Businesses who want to bring their phone system solution into the information
IT Enterprise Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing
FairPoint Communications Internet s Pricing For Maine Municipalities October 202 Beth McCarthy Karen Romano Deb Alford Account Manager VP Gov/Ed Sales Sales Engineer 5 Davis Farm Rd Davis Farm Rd 5 Davis
Gary Bhomer Director, Telstra Wholesale 1 What services are in demand? What are customers looking for now? 2 How can an operator innovate quickly? Leveraging the strengths of the leading MNO in Australia
Cisco WebEx Connected Audio What if you could provide employees, partners, and vendors with a better, more consistent web conferencing experience that actually helped reduce costs? Our integrated audio
Get your business Skype d up Lessons learned from Skype for Business adoption On the rise with Skype for Business Recent figures from Microsoft found that 90% of Fortune 500 companies and over 100 million
Cloud Video Conferencing Reference Paper May 2016 How we communicate in the business world is changing. Businesses increasingly have more remote workers. Whether working remote fulltime, part-time or just
LEVEL 3 SM WEB MEETING REAL-TIME, INTUITIVE, ROBUST COLLABORATION AT YOUR FINGERTIPS JANUARY 2017 Today, organizations are finding that rudimentary web conferencing applications are inadequate and frustrating
Cisco Start IT solutions designed to propel your business Small and medium-sized businesses (SMBs) typically have very limited resources to invest in new technologies. With every IT investment made, they
WE MAKE IT POSSIBLE WHOLESALE HOSTED CENTREX Taking communication into the cloud A complete, flexible hosted telephony and unified communications solution, helping you create a proposition that is unique.
What happens to my phones if the Internet connection goes down? With a traditional phone system, all call processing hardware is locatedon-site, along with handsets, call recording equipment, voice-mail
Glossary of Unified Communications Terms As the pace of unified communication adoption increases, Interconnects and MSPs may find themselves struggling to keep up with both the demand from customers and
CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY THE CUSTOMER SITUATION Alliant Technologies is a Premier Service Provider for Red Forge Continuous Infrastructure
Fall fssdfd 2Q 17 Reducing Skype for Business Costs via Proactive Management Using management tools cuts SfB operational costs by more than half Skype for Business (SfB) implementations are on the rise,
WHITE PAPER BCDR: 4 CRITICAL QUESTIONS FOR YOUR COMMUNICATIONS PROVIDER Insurance for IT Infrastructure? We can buy insurance for contract performance, pitching arms and even vacations. But when it comes
The New USB-C Standard and How to Select a Matching Docking Station WHITE PAPER What is USB-C? USB-C, the latest USB standard, is attracting attention from all over the technology industry, as it carries
SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing
Thinking about implementing Skype Connect? Read this guide first. Skype Connect provides connectivity between your business and the Skype community. By adding Skype Connect to your existing SIP-enabled
FLEXIBLE NETWORK SERVICES TO DRIVE YOUR ENTERPRISE AT CLOUD SPEED Solution Primer ABSTRACT Software Defined Networking (SDN) has delivered significant benefits to datacenter networks, making it possible
SAAS: THE RDP ADVANTAGE FOR ISVS AND USERS How RDP SaaS deployment reduces costs, time to market and barriers to entry while improving security, performance and the UX Independent Software Vendors (ISVs)
Slashing Downtime from 24 Hours to 24 Minutes: Technology Advancements Make Warm-Site Disaster Recovery Possible Don Beyer Director, Technical Services Oakwood Healthcare Louie Caschera Chief Information
Voice-Over-Internet Protocol (VoIP) Frequently Asked Questions VOIP FAQ 0 Q: What is VOIP? A: VOIP is an acronym for Voice-Over-Internet Protocol. VOIP is a unified communications service that provides
Fact sheet for the switch to All IP in nursing homes July 2017 Conversion to All IP telephony to be completed by the end of 2017 With All IP, Swisscom is providing the technical basis for the digitisation
TDS 1280 Enterprise Class Communication System A High-Performance Telephone Communication System for Midsize Up to Large Enterprises 64 TO1280 PORTS TDS 1280 Enterprise Class Communication System Support
The Windstream Enterprise Advantage for Healthcare Creating personalized healthcare experiences with secure and reliable cloud-optimized IT communications so you can focus on providing a connected, interoperable
Building a Global VoIP Network Michael Burrell, Senior Manager Orange Business Services August 22, 2006 Service Provider relationships > what service provider relationships and types of carrier services
The ultimate IP DECT communication devices for voice, text messaging and inhouse mobility Table of content On-site Wireless telephony on your IP Network 3 Key Applications 6 10 reasons for Business Mobility
Maine Price List Granite Telecommunications Fairpoint - SERVICE CHARGES Local Exchange Service Non-Recurring Charges Service Order Charge $11.00 Record Change Charge $20.00 New Install - 1-3 lines $120.00-4-10
Why SIP? Time is running out for ISDN Whitepaper from V1.04 Introduction With less than 9 Years left for Legacy BT ISDN networks, its time to consider SIP for your business. BT is confirming plans to decommission
REAL LIFE SOLUTIONS Case Study: City of White House, TN IP-PBX Communications Systems www.panasonic.com/ip-pbxphones STABLE INFRASTRUCTURE ACROSS MULTIPLE SITES Challenge: The city of White House, Tennessee,
WHITE PAPER: BREAK THE CONVERGED MOLD HPE HYPER CONVERGED 380 Move at the Speed of Business Today s companies often have IT environments that face significant, similar challenges, including: Keeping up
UNITED TECHNOLOGIES CARRIER CORPORATION National Service Center MAXIMIZING PERFORMANCE AND LONGEVITY OF INDUSTRIAL CHILLERS Protection, Performance and Peace of Mind Because industrial chillers serve large
Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Michael Harris Kinetic Strategies 1 Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Information technology
Avaya Aura Unified, Real-time Communications Avaya Aura is a breakthrough in business communications Avaya s core communications platform supporting mid to large enterprises, enabling unified communications,
Spectrum Enterprise SIP Trunking Service Vertical TM Wave IP500TM / Wave IP2500 TM Release 4.0, 4.5 IP PBX Configuration Guide About Spectrum Enterprise: Spectrum Enterprise is a division of Charter Communications
SIP TRUNKING ROADMAP: 10 QUESTIONS TO ASK BEFORE YOU SELECT A On-demand scalability, improved business continuity and instant savings -- the benefits of a SIP trunking solution are many, but only if you
UNIFIED COMMUNICATIONS CASE STUDY. ON-PREMISE 3CX SOLUTION. How we helped one of the UK s largest Agricultural Colleges replace their ageing on premise telephony system with an advanced 3CX solution. CASE
SIP as an Enabling Technology SIP and VoIP Fundamentals Mike Taylor - CTO spscom.com 888.777.7280 Strategic Products and Services / 300 Littleton Road / Parsippany, NJ 07054 Agenda What is SIP? Acceptance
Contact Center SIP Migration SYNERGY DRIVES SUCCESS @ One Voice A Complete SIP Solution One Voice for Genesys A Complete SIP Solution for Contact Centers CUSTOMER EXPERIENCE PLATFORM A B Work Items Rules