DXP, DXP Plus, and FX Series Digital Communications System

Transcription

1 R R R DXP, DXP Plus, and FX Series Digital Communications System Proprietary Single Line Telephone (SLPS) Station User s Guide 1 ABC 2 DEF 3 GHI 4 JKL 5 MNO6 PRS 7 TUV 8 WXY 9 * 0 # INTERCOM MESSAGE TAP TRNS/CONF MUTE HOLD QZ ABC DEF GHI 7 PRS 8 5 JKL 6 TUV 9 0 OPER # MNO WXY TRNS/CNF TAP HOLD INTERCOM

2 This user s applies to the following system and telephone models: System Models: DXP systems with software 12A and later. DXP Plus systems with software 12A and later. FX Series with software 12A and later. Telephone Models: Impact 8101N-** Rev. A and later. Impact SCS 8201N-** Rev. A and later. Contact your Comdial dealer for updates of this as well as other Comdial publications. C E R T I F I E D ISO 9001 C R E D I T C E A D Accredited by the Dutch Council for Accreditation for certification and registration activities. CERTIFICATION R E G ANSI-RAB I S T R A R *Tri-Level Compression is a registered trademark of ACS Wireless, Inc. Comdial's Quality Management System Is Certified To The ISO 9001 Standard. Comdial strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated. Comdial disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial makes no representation herein as to the compatibility of features. 2/12/97

3 GCA Contents Contents 1 Introducing The Single Line Telephone UnderstandingWhatTheLightsMean AdjustingTheTelephonePedestal AnsweringCalls AnsweringCalls Answering Subdued Off-Hook VoiceAnnouncement(SOHVA)Calls MakingCalls MakingCalls CampingOnAtABusyStation AndWaitingForAnAutomaticCallback Camping On At An Idle Station AndWaitingForAnAutomaticCallback CampingOnAtABusyStation AndWaitingForAnAnswer(CallWaiting) Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) PlacingCallsOnHold HoldingCalls TransferringOutsideCalls TransferringCalls ConferencingStationsTogether ConferencingTelephonesTogether Contents 1

4 Contents GCA Using The Other Telephone Features UsingTheRecall/FlashFeature MakingAPagingAnnouncement SwitchingBetweenPulseAndTone ForwardingCalls UsingTheTrackerPagingSystem SettingYourPersonalRingingTones SettingYourRingVolume Using The IMIST Module Sending And Receiving Non-Verbal Messages LightingTheMessage-WaitingLight Sending A System-Supplied LCD Message To A Calling LCD Speakerphone ProgrammingYourTelephone StoringSpeedDialNumbers Troubleshooting Your Telephone Index... Index 1 QuickReferenceGuide...QuickReference 1 2 Contents

5 GCA Introducing The Single Line Telephone 1 Introducing The Single Line Telephone Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone s various functions. Your proprietary telephone will provide you with single line operation without the added complexity of monitor or speakerphone requirements. It will give you access to the many useful features provided by your digital communications system. NOTE: Throughout this book, all references to fixed buttons are printed in upper case bold type, for example Press the INTERCOM button. SingleLineTelephoneUser'sGuide 1 1

6 Introducing The Single Line Telephone GCA Understanding What The Lights Mean The lights on your telephone indicate the status of lines, features, and intercom. Next to a fixed feature or programmable feature button: Steady red = feature on. Steady off = feature off. Next to the INTERCOM button: Steady green with a quick flash = you are using your intercom. Winking red = a message is set on your telephone for others to receive when calling. Flashing orange = another station is calling you. Above the keypad (8101N only): Different activities are indicated by different flash rates for this light. These flash rates are described below: Indication Fluttering red Winking green (3 blinks with pause) Activity Message awaits pickup Hold or park function active 1 2 Single Line Telephone User's Guide

7 R TAP R GCA Introducing The Single Line Telephone slips01 Volume Control (for ringer volume only) GHI 4 PRS 7 1 ABC 2 JKL 5 MNO6 TUV 8 DEF 3 WXY 9 Dialpad * 0 # Intercom Button INTERCOM Message Button MESSAGE TAP Button TRNS/CONF MUTE Transfer/Conference Button HOLD Mute Button Hold Button Connectors On Bottom Of Telephone Line Cord! Optional IMIST Module Handset Impact SCS 8201N Single Line Telephone slips02 Ringer Volume Switch (bottom of telephone) QZ ABC DEF GHI 7 PRS 8 5 JKL 6 TUV 9 0 OPER # MNO WXY Message Waiting Light Dialpad Transfer/Conference Button TRNS/CNF TAP TAP Button HOLD INTERCOM Intercom Button Hold Button Connectors On Bottom Of Telephone Off Line Cord Handset! Loud Ringer Volume Impact 8101N Single Line Telephone SingleLineTelephoneUser'sGuide 1 3

8 Introducing The Single Line Telephone GCA Adjusting The Telephone Pedestal (Model 8201N only) Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position flush against the pedestal. To adjust the pedestal, 1. Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand. 2. While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice there are three sets of notches under the telephone corresponding to the three positions available. 3. When the telephone is at the desired height, find the closest pair of notches and place the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place. Telephone First Notch Second Notch Supporting Arm Third Notch (For Highest Position) PED01 Pedestal Base 1 4 Single Line Telephone User's Guide

9 GCA Answering Calls 2 Answering Calls 2.1 Answering Calls To answer a call that is ringing at your telephone, 1. Hear your telephone ringing and lift handset. To answer a call that is ringing at any telephone, 1. Hear ringing at other telephone. 2. Lift handset at your station and listen for intercom dial tone. 3. Dial 4 plus extension number of ringing telephone. To answer a call that is ringing at a particular telephone in your call group, 1. Hear ringing at other telephone. 2. Lift handset at your station and listen for intercom dial tone. 3. Dial #4(ringing station must be programmed in your call pickup group), 4. Lift handset to talk. To answer a call that is ringing the loud ringer or night transfer station, 1. Hear ringing. 2. Lift handset and listen for intercom dial tone. 3. Dial 65 through 68 to select ringing zone (1 4) where the bell is located, or dial 69 to answer any ringing zone. NOTE: This feature is known as Trunk Access From Any Station (TAFAS). Single Line Telephone Station User's Guide 2 1

10 Answering Calls GCA Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls NOTE: Your telephone may be arranged to receive a subdued off-hook voice announcement (SOHVA). If it is, an intercom caller may break into your outside call and deliver a message to your telephone receiver for you to hear. To Answer a SOHVA, 1. While off-hook on an outside call, hear several quick tone bursts followed by an announcement delivered to your ear through the handset. To Reply to a SOHVA (8201N only), 1. Press and hold the MUTE button. As long as you hold the MUTE key, you are on line with the SOHVA caller. 2. Release the MUTE key when you are finished with your reply. You are now on line with your original call. To Block SOHVA, 1. Lift handset and listen for intercom dial tone. 2. Dial 2. To Remove Block, 1. Lift handset and listen for intercom dial tone. 2. Dial # Single Line Telephone Station User's Guide

11 GCA Making Calls 3 Making Calls 3.1 Making Calls NOTE: The following procedures assume your telephone is programmed for prime intercom (intercom dial tone when you pick up the handset). If your telephone is programmed for primeline(outsidelinedialtonewhenyoupickupthe handset), press INTERCOM to select an intercom path. To make a call, 1. Lift handset and listen for intercom dial tone. 2. Select line by dialing line group access code: 9 =group1, 80 through 89 = groups 2 through 11, 60 through 64 = groups 12 through Listen for outside dial tone. 3. Dial number. To dial a personal or system speed dial number, 1. Lift handset and listen for intercom dial tone. 2. Press TAP. 3. Dial desired code: 1 0 = personal speed dial number = system speed dial number. NOTE: Earlier systems are limited to speed dial codes To redial the last number you dialed at your telephone, 1. Lift handset and listen for intercom dial tone. 2. Press TAP and dial #. Single Line Telephone Station User's Guide 3 1

12 Making Calls GCA To queue for a line group if all lines are busy, 1. Lift handset and listen for intercom dial tone. 2. Dial line group access code: 9 =group1, 80 through 89 = groups 2 through 11, 60 through 64 = groups 12 through Hear busy tone and dial Hang up handset and wait for queuing ring-back. To answer queuing ring-back, 1. Lift handset and hear dial tone for line. To cancel queuing before it rings back at your telephone, 1. Lift handset and listen for intercom dial tone. 2. Dial #6. 3. Hang up handset. If you are required to enter an account code when making outside calls, 1. Lift handset and select line: 9 =group1, 80 through 89 = groups 2 through 11, 60 through 64 = groups 12 through Press INTERCOM and dial 04 (call is placed on HOLD). 3. Dial your account number, hear outside dial tone, and dial outside number. 3 2 Single Line Telephone Station User's Guide

13 GCA Making Calls 3.2 Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called camping on at a station. Please note that you can camp on to only one station at a time. To arrange for the system to call back when a busy station becomes idle or rings with no answer, 1. Make intercom call and hear busy signal or ring-back tone. 2. Dial Hang up. (When called station becomes idle or is operated by its user, your station will ring with five short tone bursts. Call back is canceled if you do not lift your handset when you hear this ringing). To answer call-back ring, 1. Lift handset. (Called station will ring. Call-back is canceled if you do not lift your handset.) To cancel automatic call back before your telephone sounds the tone bursts, 1. Lift handset and listen for intercom dial tone. 2. Dial #6. 3. Hang up handset. To camp on at a station with a Do Not Disturb condition set, 1. Dial 6 when you hear the DND tone. A call back will occur when called station is no longer set in the Do Not Disturb mode. Single Line Telephone Station User's Guide 3 3

14 Making Calls GCA Camping On At An Idle Station And Waiting For An Automatic Callback If you call another station and hear ringing bur receive no answer, you can press a button that will cause the system to ring your telephone when an activity is initiated at that station. To camp on at a station for which you hear ringing but receive no answer, 1. Dial Call back will occur after any activity is initiated at dialed station. To cancel the camp-on condition at any time, 1. Lift handset and listen for intercom dial tone. 2. Dial #6. 3. Hang up. 3 4 Single Line Telephone Station User's Guide

15 GCA Making Calls 3.4 Camping On At A Busy Station And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer. To activate call waiting, 1. Make INTERCOM call and receive busy tone. 2. Dial 6 (called party hears tone). 3. Wait on line for reply. Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ignore your call-waiting tone and continue current conversation. To cancel call waiting, 1. Hang up handset. To answer a call waiting tone if you receive one while on a call, 1. Hear short tone burst in receiver. 2. Either place current call on hold or complete call and hang up (waiting call will ring at your telephone). 3. Lift handset to answer call. You may, of course, choose to ignore the call-waiting tone and remain on the line with the original caller. Single Line Telephone Station User's Guide 3 5

16 Making Calls GCA Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) To override an in-progress call or a Do Not Disturb condition at another telephone, 1. Lift handset and listen for intercom dial tone. 2. Make intercom call and hear a busy signal. 3. Dial 03 (all parties will hear several tone bursts). 4. Hear ring-back tone and be prepared to speak your announcement. NOTE: This action disables a DND condition at the other telephone until DND is reset. 3 6 Single Line Telephone Station User's Guide

17 GCA Placing Calls On Hold 4 Placing Calls On Hold 4.1 Holding Calls To place a call on hold, 1. Press HOLD. 2. Hang up handset. To return to a call that is on hold, 1. Lift handset and press TAP. To place a call on exclusive hold, 1. Press HOLD twice and hang up handset. To retrieve an exclusive hold, 1. Lift handset and press TAP. To place a call on hold at another telephone, 1. While on line, press INTERCOM (system places call on hold). 2. Dial 90, then dial extension number of telephone to receive held call. 3. Hang up handset. To retrieve a held call at another station, 1. Lift handset and listen for intercom dial tone. 2. Press INTERCOM and dial # Dial extension number of station that has the held call. 4. Answer call. Single Line Telephone Station User's Guide 4 1

18 Placing Calls On Hold GCA To answer a call at the extension receiving held call, 1. Lift handset and listen for intercom dial tone. 2. Dial #90. To park a call, 1. Press INTERCOM (if on an outside call), or press HOLD, then INTERCOM (ifonaninsidecall). 2. Dial, then dial park orbit access code (91 99 for orbit 1 9). If chosen orbit is busy, dial alternative orbit number. 3. Hang up handset. 4. Remember the code for later use or make it known to those whoneedtoknowitinordertoretrievethecall. NOTE: If call is not retrieved within a programmable time limit, it reverts to the parking station as a standard held call, and only one call can be placed in an orbit at a time. To retrieve a parked call, 1. Lift handset and listen for intercom dial tone. 2. Dial #. 3. Dial park orbit access code (91 99 for orbit 1 9). 4. Answer call. 4 2 Single Line Telephone Station User's Guide

19 GCA Transferring Calls 5 Transferring Outside Calls 5.1 Transferring Calls To announce a call before transferring it, 1. Answer outside call. 2. Press TRANSFER/CONFERENCE (call is placed on hold). 3. Dial station number. If you hear a busy signal or receive no answer, press TAP and return to outside call. 4. When the party answers, announce the call. 5. Hang up the handset (call is transferred). To transfer a call without first announcing it, 1. Answer outside call. 2. Press TRANSFER/CONFERENCE (call is placed on hold). 3. Dial station number. If you hear a busy signal, press TAP and return to outside call. 4. Hang up handset. Call will re-ring your telephone if it is not answered within a preprogrammed time. Single Line Telephone Station User's Guide 5 1

20 Transferring Calls GCA To make a hot transfer, 1. Answer call. 2. Press TRANSFER/CONFERENCE (the call is automatically placed on hold). 3. Dial extension number of telephone to receive the transfer. 4. Announce call. 5. Press TRANSFER/CONFERENCE. 6. Hang up. The person receiving the transfer then has the call. To do a quick screened transfer to intercom or tie line, 1. Answer call. 2. Dial intercom number (or tie line access code) for transfer location. 3. When party at transfer location answers, announce call. 4. Hang up. To do a quick unscreened transfer to intercom or tie line, 1. Answer call. 2. Dial intercom number for transfer location. 3. Hang up. 5 2 Single Line Telephone Station User's Guide

21 GCA Conferencing Calls 6 Conferencing Stations Together 6.1 Conferencing Telephones Together To set up a conference call that includes any combination of outside lines and intercom parties, 1. Make first call. 2. Press TRANSFER/CONFERENCE;callisplacedonhold automatically. 3. Make next call. 4. Press TRANSFER/CONFERENCE to establish conference. 5. Repeat the last three procedures to add up to two more parties for a 5-party conference (including yourself); or, if you are using a DXP Plus or FX Series system, you can add up to four more parties for a 7-party conference. NOTE: When using a DXP Plus or FX Series system, you can have up to seven parties (including yourself) on a conference call. To drop out of a conference call between you and two outside lines (creating an unsupervised conference), 1. Dial #. To rejoin an unsupervised conference between two outside lines, 1. Lift handset and press TAP. NOTE: Conference volume levels depend upon the quality of the external lines. Single Line Telephone Station User's Guide 6 1

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23 GCA Using The Other Telephone Features 7 Using The Other Telephone Features 7.1 Using The Recall/Flash Feature Your host system provides certain features that you can access from your telephone. Your system will probably be configured so that pressing TAP results in a flash signal to allow access, through dialed codes, to these features. If your system has been configured for flash, 1. Press TAP to generate a timed flash signal while on line. If your system has been configured for recall, 1. Press TAP while on line to disconnect you from the current call and return dial tone to your station. 7.2 Making a Paging Announcement To send a paging announcement, 1. Lift handset and listen for intercom dial tone. 2. Dial for zones 1 8 (in the default mode, zone 1 code 70 provides an all-call function). 3. Make announcement. 4. Remain on line if awaiting a reply (known as a meet-me page), OR hang up handset. SingleLineStationUser'sGuide 7 1

24 Using The Other Telephone Features GCA At times other telephone users may page you with instructions to meet them on line. This is known as a meet-me page.youcangotothenearest telephone, dial a code, and be in contact with the paging party. To reply to a meet-me page, 1. Lift handset of nearest telephone and listen for intercom dial tone. 2. Dial Meet paging party on line. 7.3 Switching Between Pulse And Tone If the local telephone service is pulse (for rotary dialing), you can convert to tone while dialing as follows: 1. Press # at point in dialing sequence where conversion to tone is required. NOTE: You can store pulse/tone switching along with your speed dial number codes by pressing # during the number storage. 7.4 Forwarding Calls To forward your calls to another telephone, 1. Lift handset and listen for intercom dial tone. 2. Dial forwarding code: 52 = all calls forward immediately, 54 = all calls forward after busy or no answer, 51 = prime line and personal intercom calls forward immediately, 53 = prime line and personal intercom calls forward on busy or no answer. 3. Dial extension number of telephone to receive your forwarded calls. 4. Hang up handset. 7 2 Single Line Station User's Guide

25 GCA Using The Other Telephone Features To cancel call forwarding, 1. Lift handset and listen for intercom dial tone. 2. Dial #5. NOTE: For each call you receive during call forward, you will hear a short tone burst to remind you calls are being forwarded. 7.5 Using The Tracker Paging System The Tracker Pager System option allows you to send call back and parked call messages to Tracker pagers assigned to station numbers. Along with the parked call message, the system parks the call in orbit for retrieval by the paged party. The type of message that the system delivers (either alphanumeric or numeric-only) depends on the Tracker pager model in use at the station. When outside callers call into a system that has both Tracker Paging and voice mail options installed, the system can be configured to give these callers the option of either leaving a message or tracking the person they are calling. If you have a Tracker pager assigned to your personal intercom number, you can receive messages that someone else sends you. The system automatically installs the Tracker pager for your use; however, you can disable it when you do not wish to receive paged messages and when you leave at the end of your day. Of course, if you do disable your Tracker pager at the end of your day, be sure to enable it at the beginning of your next day. To track a called party after receiving a ring-no answer, 1. Dial Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted). 4. Hang up handset. SingleLineStationUser'sGuide 7 3

26 Using The Other Telephone Features GCA To track a called party without first calling them, 1. Lift handset and listen for intercom dial tone. 2. Dial Dial station number. 4. Hear confirmation beep (Tracker page accepted) or hear busy tone (Tracker page not accepted). 5. Hang up handset. To use Tracker to transfer a call to a park orbit for retrieval and transmit the call s park orbit code and caller ID information (if available), 1. Answer a call. 2. Press TAP. 3. Dial station number of station that is to receive the call. 4. If the called station does not answer or is busy, press Hear confirmation beep (Tracker page accepted) or busy tone (Tracker page not accepted). 6. Hang up handset. NOTE: Tracker parked calls will re-ring your station if the called party does not respond within a preprogrammed time. You can either replace the call into another Tracker page orbit or retrieve the call for servicing. To retrieve a call that you parked using the Tracker option, 1. Lift handset and press TAP. 7 4 Single Line Station User's Guide

27 GCA Using The Other Telephone Features If you receive a parked call message on your Tracker pager, 1. Go to any system station. 2. Lift handset and listen for intercom dial tone. 3. Dial the orbit code (#800 #899) displayed on your pager. 4. Retrieve call. To enable or disable a Tracker pager at your station, 1. Lift handset and listen for intercom dial tone. 2. Dial # 06 to disable, OR dial # 07 to enable. 3. Hang up handset. 7.6 Setting Your Personal Ringing Tones To alter the ring tone of your telephone so you can distinguish its ringing from that of others located close by, 1. Lift handset and listen for intercom dial tone. 2. Dial Dial number (1 8) to select ring tone. 4. Hang up handset. 7.7 Setting Your Ring Volume To set the ring volume, 8101N: Locate the switch on the bottom of the telephone and set it to either High or Low. 8201N: Adjust the volume control on the front of the telephone to Hi, Mid, Low, or Off (this control does not affect the handset volume). SingleLineStationUser'sGuide 7 5

28 Using The Other Telephone Features GCA Using The IMIST Module An Impact SCS 8201N telephone equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the telephone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The functionality of the IMIST module depends on the type of system you are using. On a DXP system, the IMIST module does not have its own extension number and can not function simultaneously with the telephone. On a DXP Plus system, the IMIST module can function simultaneously with the telephone if your system has revision 5 or later firmware. If your system has an earlier firmware revision, the telephone and IMIST module can not function simultaneously. On an FX Series system, the telephone and IMIST module can function simultaneously. NOTE: The IMIST module does not provide voltage to light a message waiting light. Message waiting lights on devices plugged into the IMIST module will not function. If you have any other questions about IST devices, refer to GCA70 237, Industry-Standard Telephone Station User s Guide. NOTE: The IMIST card has a separate power supply. The wall transformer is a UL and CSA approved Class 2 device operating from 120 Vac, 60 Hz, 16 watts and provides an output of 24 Vac at 450 ma. For replacement, order Comdial P/N DIU-PTR. Power IST Device scs04 IMIST Module 7 6 Single Line Station User's Guide

29 GCA Sending And Receiving Non-Verbal Messages 8 Sending And Receiving Non-Verbal Messages 8.1 Lighting The Message-Waiting Light To turn on the message-waiting light (and a broken dial tone) at an idle telephone, 1. Lift handset and listen for intercom dial tone. 2. Dial Dial extension number of station to be alerted. The message-waiting light of called station will flash. The message-waiting light can only be turned off by either the person sending the message or the person receiving the message. To turn off the message-waiting light at a busy or idle station, 1. Lift handset and listen for intercom dial tone. 2. Dial # Dial extension number of station that was alerted. The message-waiting light of called station will turn off. To turn off the message-waiting light at a station during a conversation with a party at that station, 1. Press INTERCOM. NOTE: The message waiting light can only be turned off by the person sending the message or the person receiving the message. Single Line Telephone Station User's Guide 8 1

30 Sending And Receiving Non-Verbal Messages GCA To retrieve a message, 1. Observe flashing message-waiting light. 2. Lift handset, on 8101N-** telephones press HOLD, on 8201N-** telephones press MESSAGE. Connection to station that left message is automatic. NOTE: The message-waiting light can only be turned off by either the person sending the message or the person receiving the message. 8.2 Sending A System-Supplied LCD Message To A Calling LCD Speakerphone To turn LCD messaging on. 1. Lift handset and listen for intercom dial tone. 2. Dial Press # to clear current message if one is stored. 4. Dial message code number (01 30). 5. Dial #. 6. INTERCOM light flashes. To turn off LCD messaging, and your INTERCOM light, 1. Lift handset and listen for intercom dial tone. 2. Dial # Single Line Telephone Station User's Guide

31 GCA Programming Your Telephone 9 Programming Your Telephone 9.1 Storing Speed Dial Numbers To store an outside number as a speed dial number, 1. Lift handset and listen for intercom dial tone. 2. Dial Dial 0 9 to choose storage location. 4. Dial to select line groups 1 16, or dial 00 to let system select line. 5. Dial number to be stored (up to 16 digits long include and # if needed). To store hookflash in a number sequence, press TAP; press HOLD to store pause (only if needed). 6. Press TRANSFER/CONFERENCE to store number. 7. To store another number, repeat steps 4 through Repeat previous steps until all numbers are stored. 9. Hang up handset to end. NOTE: The Federal Communications Commission (FCC) requires that when programming emergency numbers and making test calls to emergency numbers, you do the following: (1) Remain on the line and briefly explain to the dispatcher the reason for the call; (2) always make such a test call during the off-peak hours, such as early morning or late evening. Single Line Telephone Station User's Guide 9 1

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33 GCA Troubleshooting Your Telephone 10 Troubleshooting Your Telephone Symptom INTERCOM light flashing MUTE light on. Error Tone (three steady tones) Possible Cause Your messaging is set. Lift handset, then dial # 02 and hang up. Station is ringing with ringer off. MUTE is activated. To cancel, press MUTE. May occur when incorrect buttons are pressed during speed dial programming. For example, if a button has a line assigned to it, or was not enabled for speed dial programming by the installer. Single Line Telephone Station User's Guide 10 1

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35 GCA Index Index A AdjustingTheTelephonePedestal AnsweringCalls Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls AutomaticCallback,FromABusyStation AutomaticCallback,FromAnIdleStation B BusyStation,WaitingForAnAnswerFromA(CallWaiting) BusyStation,WaitingForAnAutomaticCallbackFromA C Calls,Answering Camping On At A Busy Station And WaitingForAnAnswer(CallWaiting) Camping On At A Busy Station And WaitingForAnAutomaticCallback Camping On At An Idle Station And WaitingForAnAutomaticCallback Conferencing Telephones Together D Do Not Disturb Condition, Overriding E Executive Override F FlashFeature ForwardingCalls H HoldingCalls I IMISTModule Index 1

36 Index GCA L Lights,UnderstandingWhatTheyMean M Making A Paging Announcement Message-WaitingLight,Lighting O OutsideCalls,Transferring P Paging Announcement, Making A PagingSystem,UsingTheTracker Pedestal, Adjusting The Telephone Personal Ringing Tones, Setting PlacingCallsOnHold ProgrammingYourTelephone PulseAndTone,SwitchingBetween Q QuickReferenceGuide... QuickReference 1 R Recall/FlashFeature RingVolume,Setting RingingTones,Setting S SendingAndReceivingNon-VerbalMessages SendingASystem-SuppliedLCDMessage SettingYourPersonalRingingTones SettingYourRingVolume SOHVACalls,Answering SpeedDialNumbers,Storing Stations,Conferencing StoringSpeedDialNumbers Subdued Off-Hook Voice Announcement Calls, Answering SwitchingBetweenPulseAndTone Index

37 GCA Index T TrackerPagingSystem TransferringOutsideCalls Troubleshooting Your Telephone V Volume,SettingRing Index 3

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39 GCA Quick Reference A Appendix A Quick Reference Guide This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. Chapter 9 describes methods to program these codes on your telephone at unused programmable buttons. Further, the installer may store features at your telephone buttons and label the buttons with the feature s mnemonics. Feature Enable Code Disable Code Account Code INTERCOM 04 + account code All Call INTERCOM 70 Attendant Calling INTERCOM 0 Authorization Code INTERCOM # 08 + authorization code Automatic Call Back and Call Waiting Automatic Redialing INTERCOM 6 INTERCOM#6 Background Music INTERCOM 11 or 12 INTERCOM # 1 Button Query (LCD Speakerphones) INTERCOM 8 Call Divert Station INTERCOM 55 + extension no. Call Forward, Personal INTERCOM 51 + extension no. Call Forward, All Calls INTERCOM 52 + extension no. INTERCOM # 5 INTERCOM # 5 Quick Reference 1

40 Quick Reference GCA Feature Enable Code Disable Code Call Forward, Ring-No Answer, All Calls Call Forward, Ring-No Answer, Personal Calls INTERCOM 54 INTERCOM # 5 INTERCOM 53 INTERCOM # 5 Call Park, Orbit INTERCOM (91 99) Call Park, Pick Up INTERCOM # Call Pick Up, Directed INTERCOM 4+ extension no. Call Pick Up, Group INTERCOM # 4 Clear Major Alarm Ring DISA Access INTERCOM # 09 Installer Assigned Do Not Disturb INTERCOM # 01 Do Not Disturb, Override extension no DSS Programming INTERCOM 3 Executive Override extension no Hold, Manual Hold, Executive HOLD HOLD + HOLD Hold, Directed INTERCOM 90 Hold, Directed Pick Up LCD Contrast Digital LCD Speakerphone INTERCOM # 90 INTERCOM LCD Messaging INTERCOM 02 + message INTERCOM # 02 2 Quick Reference

41 GCA Quick Reference Feature Enable Code Disable Code Line Group 1 INTERCOM 9 Line Groups 2 11 INTERCOM Line Groups INTERCOM Line Pick Up From INTERCOM Any Station, Zones 1 4 Line Pick Up From Any Station, All Zones INTERCOM 69 Meet Me Answer Page INTERCOM 78 Message Waiting INTERCOM 3+ extension no. Message Wait Retrieval #00 Night Transfer (Attendant Only) INTERCOM #0 031 Operator Access INTERCOM 0 Paging, All Call INTERCOM 70 Paging, Zones 2 8 INTERCOM Paging, Meet Me INTERCOM 78 Park Orbit Retrieve INTERCOM # Park Orbit Send Personal Ringing Tones INTERCOM INTERCOM 4+ tone code (1 8) Redial Last Dialed Number # Remote Station INTERCOM # 05 + extension no. Response Message INTERCOM 6+ buttons INTERCOM # 3 + extension no. INTERCOM 05 + extension no. Quick Reference 3

42 Quick Reference GCA Feature Enable Code Disable Code Service Observing INTERCOM # 03 + extension no. Speed Dial, Station 1 0 Speed Dial, System Speed Dial, Programming INTERCOM 1 Station Lock INTERCOM # 04 + code Tracker Page, Send INTERCOM 8 Tracker Page, Receive INTERCOM # 8 + orbit code TrackerPager,Use INTERCOM#07 INTERCOM#06 Volume Save INTERCOM 7 Voice Announce Block INTERCOM 2 INTERCOM#2 NOTE: The dialing codes provided in this quick reference guide are default values. Your system installer has the ability to renumber these codes. The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones. Feature Pick Up Last Line 08 Broker s Mode 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Number 09 TAP Dialing Code # # Enable Code 4 Quick Reference

43 NOTES

44 NOTES

45 NOTES

46 NOTES

47 This manual has been developed by Comdial Corporation (the Company ) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein. The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation, operation, or maintenance. Should further information be desired, or should particular problems arise which are not covered sufficiently for the purchaser s purposes, contact Comdial, Inside Sales Department, P.O. Box 7266, Charlottesville, Virginia

48 R Charlottesville, Virginia World Wide Web: Printed in U.S.A. GCA /97