Application Notes for Datapulse Progression Enterprise Release 2.0 with Avaya Communication Server 1000E Release Issue 1.0

Transcription

1 Avaya Solution & Interoperability Test Lab Application Notes for Datapulse Progression Enterprise Release 2.0 with Avaya Communication Server 1000E Release Issue 1.0 Abstract These Application Notes describe the installation of Datapulse Progression Enterprise application suite and the configuration steps required for it to successfully interoperate with Avaya Communication Server 1000E. Information in these Application Notes has been obtained through DevConnect Compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab. 1 of 20

2 1. Introduction These Application Notes describe a compliance tested configuration to verify interoperability between Datapulse Progression Enterprise Release 2.0 and Avaya Communication Server 1000E (CS1000E) R7.5. Datapulse s Progression Enterprise application suite is installed on a Microsoft Windows 2008 Server / PC and provides services, such as those listed here, to all Avaya IP Deskphones that subscribe to the Progression Enterprise Server. Corporate slideshow/screen savers Advertisements Broadcast priority messages such as emergency and IT alerts Text messaging News feeds from intranets and websites Corporate directory searches and information contact listings Paging of groups of phone users or all phone users 2. General Test Approach and Test Results All tests were manual tests and covered the following the features of Progression Enterprise that are listed below. All tests passed with the exception of those highlighted in Section 2.2 Test Results. The general test approach was to verify the following: Detection of various Avaya Deskphones by Progression Enterprise Call handling by Avaya Deskphones that have Progression Enterprise enabled Slideshow operation and use of call button Directory search / phone dialing Broadcast alerts from Progression Enterprise Web Utility Supervisor pages, messages sending and response Voice paging to groups of Deskphones RSS Intrafeeds on Deskphones 2.1. Interoperability Compliance Testing This interoperability compliance test covered feature functionality and serviceability. Feature functionality testing focused on verifying that Progression Enterprise could successfully function as a service provider to various CS1000E Deskphone users. The following features were selected as part of the compliance testing: Detection of various Avaya Deskphones by Progression Enterprise software Call handling by Avaya Deskphones that have Progression Enterprise enabled Slideshow operation and use of a call button that exists within the slideshow Directory search / Deskphone dialing Broadcast alerts from Progression Enterprise Web Utility Supervisor pages, messages sending and response Voice paging to groups of Deskphones RSS Intrafeeds on Deskphones 2 of 20

3 2.2. Test results The testing of Progression Enterprise 2.0 with CS1000E R7.5 was successful. The following observations were made during testing. The Slideshow application component of Datapulse Progression Enterprise did not start on the Avaya i2007 Deskphone after a set period of phone inactivity. This test case fails as a result of an issue with i2007 firmware. A case has been opened and the next version of firmware, which includes UNIStim 5.2, is targeted to include the fix Support Technical support for the Avaya products can be obtained from Avaya. See the support link at for contact information. Technical support can be obtained for Progression Enterprise from Datapulse. See the support link at for contact information or Datapulse at support@datapulse.com 3 of 20

4 M U L T I R E C O R D E R M U L T I R E C O R D E R 3. Reference Configuration The reference configuration described throughout these Application Notes is shown in Figure 1. Avaya Aura Session Manager 6.1 Avaya Aura System Manager Avaya i2007 IP Set Avaya 1140E IP Set Graphical XAS Desk phones Avaya 1120E IP Set Avaya Communication Server 1000E R7.5 Avaya 1165E IP Set Avaya 1230E IP Set Avaya i2004 IP Set Progression Enterprise R2 Server XAS Desk phones Avaya 1110E IP Set Callers from external source Avaya 1210E IP Set Figure 1: Avaya Communications Server 1000E / Datapulse Progression Enterprise Release Avaya Communication Server 1000E The CS1000E switch should be preconfigured with Succession R7.5 software. The patch level installed on CS1000E PBX at the time of testing is listed in the Appendix 1. As the diagram shows, a number of Avaya Deskphones may be configured consisting of Avaya 1100 series IP (UNIStim) sets, Avaya 1100 series SIP sets and Avaya i2007 Deskphones. All Deskphones are in the same IP subnet as the Progression Enterprise server. A second PBX connected to the CS1000E can be used to simulate PSTN calls as shown in Figure Datapulse Progression Enterprise Progression Enterprise is a suite of applications that is installed on a dedicated server/pc running Microsoft Windows Server 2008 and communicates with CS1000E via IP Ethernet network. The Datapulse Progression Enterprise server is configured in the same IP subnet as CS1000E. 4 of 20

5 4. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment Avaya PBX Products Avaya Communication Server 1000E Software/Firmware Product Release with latest patch level. Patch list is listed in appendix Avaya S8800 Avaya Aura Session Manager Avaya S8800 Avaya Aura System Manager Avaya Communication Server 1000E Media Gateway Avaya Internal Telephone Sets Avaya 1100 series IP Telephones 1110e 1210e 1120e 1140e 1230e 1165e i2004 i2007 Avaya M3900 series Telephones M3904 CSP VERSION: MGCC CD01 MSP VERSION: MGCM AB01 APP VERSION: MGCA BA07 FPGA VERSION: MGCF AA18 BOOT VERSION: MGCB BA07 DSP1 VERSION: DSP1 AB03 DSP2 VERSION: DSP2 AB03 DSP3 VERSION: DSP3 AB03 DSP4 VERSION: DSP4 AB01 DSP5 VERSION: DSP5 AA C8A (UNIStim5.0) or 06238D (UNIStim5.1) 062AC8A (UNIStim5.0) or 062AC8D (UNIStim5.1) 0624C8A (UNIStim5.0) or 06248D (UNIStim5.1) 0625C8A (UNIStim5.0) or 0625C8D (UNIStim5.1) 062AC8A (UNIStim5.0) or 062AC8D (UNIStim5.1) 0626C8A (UNIStim 5.0) or 0626C8D (UNIStim5.1) 0604DCN (UNIStim 3.4) 0621C8A (UNIStim 5.0) or 0621C8D (UNIStim5.1) Version: AA93 Avaya External Telephone Sets Avaya 1100 series IP Telephones 1140e Avaya M3900 series Telephones M3904 Datapulse Products Datapulse Progression Enterprise Server Standard PC Intel Core2Duo 2.8 GHZ with 2 GB RAM 0625C8A (UNIStim5.0) or 0625C8D (UNIStim5.1) Version: AA93 Microsoft Windows 2008 (32 bit) Datapulse Progression software Release of 20

6 5. Configure Avaya Communication Server 1000E In order to configure Progression Enterprise to function in a CS1000E environment, it is necessary to have configured a number of Avaya IP Deskphones (e.g., Avaya 1165E s, Avaya i2007 s and Avaya 11XX s). Depending on the deskphone type, information can be presented on screen either in graphical format or in text format Configure Graphical XAS on Avaya Deskphones For Deskphones that support Graphical XAS (e.g., Avaya 1120 s, 1140 s 1165 s or i2007), the following configuration is required. On the deskphone, double-click the Settings Key to display the screen below. Select 1. Network Configuration. The Network Configuration screen is displayed. Scroll down to Graphical XAS Settings. 6 of 20

7 Select Graphical from the drop down list and enter the IP address of the Progression server in the XAS IP field. Enter XAS Port (Default Port) and select Apply. The set will automatically reboot for the changes to take effect. Press the Expand Key (Blue Key) to activate Datapulse Progression after the set reboots. 7 of 20

8 5.2. Configure XAS Deskphones (Non-Graphical) For deskphones that support the non-graphical XAS (e.g., Avaya 1210 s, 1110 s i2004, or 1230 s) the following configuration is required. On the deskphone, double click the Settings key and scroll to option 3 as shown below. Press Select. Press OK until the following details are displayed Cfg XAS? [0-N, 1-Y]: Enter 1 and press OK to make the necessary configuration changes. 8 of 20

9 For XAS IP enter the IP address of the Progression Server. Press OK. The End of Menu line appears. Press Apply. The set will automatically reboot to effect the change. 9 of 20

10 6. Configure Datapulse Progression Enterprise Ensure prerequisites as outlined by Datapulse documentation are installed on the Progression Enterprise Server prior to installing the server application. These include Microsoft IIS, ASP.NET 4.0, IIS 6 Metabase Compatibility.NET Framework 3.5.1, MySQL , MySQL Connector Net and Java SE Developer Kit 6 update 22. Note: The Avaya Deskphones cannot connect to the Progression Enterprise Server nor can Progression be configured until a Master Admin web user is created and a license is created. Using a web browser open the main Progression page using the Master Admin account Application Assignment Select the applications that will be downloaded to each phone when the phone has successfully subscribed to the Progression server. From the main Progression page Go to Home Applications Application Assignment as shown. 10 of 20

11 The Application Assignment page appears. Check the boxes for Application that will be used. Five Applications are selected in this example as shown. Click Save Changes when completed GXAS Settings to be applied to Avaya Deskphones In order for the deskphones to register with the Progression server, the port, through which all communications occurs, must be set. To do this, select Solution Management Servers GXAS Settings. 11 of 20

12 The Server Settings page is displayed. The default settings should be used. The Server Port must be configured on the Avaya Deskphone along with the Datapulse Progression Server IP address. 7. Verification Steps The following steps may be used to verify that the configuration of Datapulse Progression and the Avaya Deskphones are configured correctly Datapulse Progression Status Check Check that the server has been registered. Go to Select Solution Management Servers Registered Servers as shown. 12 of 20

13 The server components for GXAS and XAS should be listed in the table with Status Running accompanied by a green indicator Check Registered Devices Select Home Solution Management Device Management Registered Devices. 13 of 20

14 The Registered Devices page is displayed listing any devices that are correctly configured and registered with the Progression server. The list below shows the XAS devices. Each line item can be expanded to reveal more details about the registered device. 14 of 20

15 For a list of GXAS registered devices. Select GXAS-DEV-PROGVR4 from the Server dropdown list. 15 of 20

16 8. Conclusion These Application Notes describe the configuration steps required to successfully integrate Datapulse Progression with Avaya Communication Server 1000E R7.5. All feature tests that were carried out indicate successful interoperability between the two products. 9. Additional References Further information may be had from or from your Avaya representative. 1. IP Deskphones Fundamentals Avaya Communication Server 1000, NN , November Avaya Aura Session Manager Overview, Doc ID , available at 3. Installing and Configuring Avaya Aura Session Manager, available at 4. Avaya Aura Session Manager Case Studies, available at 5. Maintaining and Troubleshooting Avaya Aura Session Manager, Doc ID , available at 6. Administering Avaya Aura Session Manager, Doc ID , available at 7. IP Peer Networking Installation and Commissioning, Release 7.5, Document Number NN , available at 8. Co-resident Call Server and Signaling Server Fundamentals, Avaya Communication Server 1000E Release 7.5, Document Number NN , available at 9. Signaling Server and IP Line Fundamentals, Avaya Communication Server 1000E Release 7.5, Document Number NN , available at Datapulse Progression Enterprise Documentation may be requested from Datapulse Ltd. at or from your local Datapulse Representative. 16 of 20

17 Appendix 1 Call Server Patches The following patches were installed on the CS1000 Call Server during the testing. 17 of 20

18 Appendix 2 Linux Patches The following Linux patches were installed on the CS1000 during the testing. 18 of 20

19 Appendix 3 Software Version The following component application versions were installed on the CS1000 during the testing. 19 of 20

20 Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by and are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly to the Avaya DevConnect Program at 20 of 20