Communication Service Provider

Transcription

1 Communication Service Provider Rigstar Industrial Telecom Calgary, Alberta rigstar.ca 227 Exploration Avenue SE

2 Content Vision Section #1. Vision & Mission Statement 02 Section #2. Who are We? 03 Section #3. Technical Team 04 Section #4. Global & Local Connectivity 05 Section #5. Global & Local Connectivity 06 Section #6. Case Study - JACOS 07 Recognize - An alternative to current Telcos Internet - Connection to multiple upstream providers that allow for complete redundancy Gateway - Access to the largest Fiber Optic channels in Canada and the US Support - Through our Network Operations Centre (NOC) Telecom - Services to any location Applications - Requiring dedicated Internet connectivity Responsively - Assisting our customers 24/7 Section #7. Case Study - BlackPearl Resources 08 Section #8. Services 09 Section #9. Security & Support 10 Mission Statement Rigstar strives to become an Industry leading telecom service provider by delivering access agnostic communications via hybrid, fiber, wireless networks in the most dynamic, innovative, efficient; service-oriented way possible Values Trust & Integrity Innovative Urgent Minded Strive for Excellence Team Centric Quality 01. Contents 02. Mission, Vision & Values

3 Who are We? Our Technical Team What we do? Registered as a non-dominant carrier with the CRTC, Rigstar Industrial Telecom delivers innovative and cost effective solutions for the most complex Internet requirements throughout the industry. Our team of professional Engineers, Network Architects, Solution Specialists and Technicians are dedicated to providing reliable Internet connectivity. Rigstar operates a premier industrial network through our Data Centre located in downtown Calgary, Alberta. Our Data Centre is fully redundant and offers mutliple connections to major Internet carriers using BGP routing protocol. BGP is the industry standard protocol that offers network stability and can quickly adapt to send packets through another connection if an Internet path goes down. Rigstar s team of highly skilled Network Analysts offer 24/7 technical support to ensure all mission critical data is protected and accessible at all times. Rigstar provides a cost effective alternative to traditional Telcos. Our company is able to deliver customized Network solutions to businesses that require the highest level of customer support. Accelerated Internet Connectivity Wide Area Networks (WANs) Local Area Networks (LANs) Fiber Optics VoIP Services TV Packages Cellular Enhancement 24/7 Live Support Our team consists of a fully staffed Network Operations Centre (NOC) that provides 24/7 remote technical support. Rigstar s Network Analysts and Technicians are skilled and trained to monitor every network entry, hop and termination attached to a customer s network. They strategically monitor the infrastructure health, security and capacity to ensure optimal network performance is achieved. Rigstar s NOC personnel receives enhanced training for analyzing network disruptions and troubleshooting procedures to track and immediately resolve any issues that may arise. Julian Morgan Network Architect Mr. Morgan graduated from SAIT in 1994, majoring in Electronics Engineering. Julian was part of the initial network team that was responsible for designing and implementing Rigstar s core network. Throughout his career with Rigstar, Julian has performed a number of in-field services that range from installing microwave links to designing multiplex networks for enterprise customers. Experience - 23 Years Josh Crawford Lead Network Administrator Mr. Crawford obtained his Information Technology degree from SAIT in 2009, majoring in Computer and Network Systems. Josh has played an intricate role in designing, upgrading and maintaining Rigstar s core network. Josh s area of expertise is focused around Local & Wide Area Networks, servers, switches, routers, Data Centre infrastructure, wireless networks, cellular enhancement and cabling (Fiber & Cat5). Experience - 11 Years 03. Who are We? 04.Technical Team

4 Global & Local Connectivity Rigstar s network is designed is to minimize latency for localalized traffic. This will allow organizations to seamlessly access and transport any local data without having to cross International borders. Reachability Availability Scalability Serviceability Global Presence % Standardized Equipment Trained Staff Wired and Wireless Redundant Peers Tiered Architecture 24/7 NOC WAN, LAN, VoIP 05. Global & Local Connectivity 06. Global & Local Connectivity

5 JACOS BlackPearl Resources JACOS is a large Oil Sands producer that required a network extension at their remote facility in Northern Alberta. Our network team was able to engineer a solution that delivers a dedicated 150Mbps (scalable to 300Mbps) connection for their operations. BlackPearl Resources focuses on heavy oil and was looking to increase Internet services at their site in Onion Lake, Saskatchewan. Rigstar located a PoP 20km s away in Tulliby Lake, Alberta.. Rigstar trenched 3km s of fiber from an existing Point-of-Presence (PoP) site to our newly constructed 100 AWSS tower. Our Project Management team obtained all the necessary permits to construct and commission the tower. Our Tower Division constructed a 150 tower at both sites and obtained a licensed frequency from Industry Canada to deliver a 100Mbps connection to their remote facility. Exceptional customer service and reliable connectivity The wireless network is engineered for 99.99% reliability and currently has an uptime of % Rigstar s network team was able to provide a layer 2 connection from the remote site to their Head Office located in downtown Calgary, Alberta. The network is monitored 24/7 by Rigstar s Operations Team. Very professional and kept us informed throughout the install Rigstar s team of specialists installed the microwave link and established % availability. The network is trunked via fiber back to Calgary, Alberta that interconnects with their Main Office, VoIP and SCADA systems. Rigstar s NOC is currently monitoring and supporting the network. 07. Case Study - JACOS 08. Case Study - BlackPearl Resources

6 Services Internet Gateway Rigstar offers a Unified Communication platform that eliminates the complexity of having to deal with multiple vendors. Our customized packages will allow any organization to select from a list of services to support ongoing business continuity. Speeds Static IPs Data Transfer VoIP Services 5-499Mbps 5 Unlimited TBD Mbps 13 Unlimited TBD 1-10Gbps 29 Unlimited TBD Engineered for % Availability Voice over Internet Protocol (VoIP) Rigstar s VoIP solution provides a complete communication platform for small and large businesses. Our cloud-based phone system is fully redundant and feature rich that supports a number of SIP compliant phones. The Management Portal offers advanced features and settings to the end customer, allowing for full visibility into the call activity and users within the organization. The User Portal provides additional customization to seamlessly manage messages, contacts, call history and forwarding to any smart device. Security Rigstar s core network is designed to prevent intrusion from external attacks to eliminate any outside disruptions. Our network utilizes AES-256 Encryption on all wireless devices and 2048 Encryption Certificates on all of our switches and routers. Rigstar s services are protected by an industry-leading firewall to further enhance our network s availability. Support - Network Operations Centre (NOC) Rigstar s 24 7 Network Operations Centre (NOC) delivers the highest quality of monitoring and maintenance for any telecommunication network. Our NOC uses Industry-leading software to proactively monitor networks, traffic, physical servers, VMs and applications to quickly isolate any disruptions within a network. Rigstar s NOC is able to offer a customized package of services for one of the following three support levels Notification Tier 1 Advanced (Tier 2 and 3) Ransomeware Load Balancer Resource Constraints 09. Services 10. Security & Support

7 227 Exploration Avenue SE, Calgary Alberta rigstar.ca