ProtoAir FPA-W44 & FPA-C34 Start-up Guide

Transcription

1 ProtoAir FPA-W44 & FPA-C34 Start-up Guide APPLICABILITY & EFFECTIVITY Effective for all systems manufactured after September Document Revision: 2.C

2 Technical Support Please call us for any technical support needs related to the FieldServer product. Sierra Monitor Corporation 1991 Tarob Court Milpitas, CA Website: U.S. Support Information: EMEA Support Information: Contact Information

3 TABLE OF CONTENTS 1 Introduction Equipment Setup Mounting Attaching the Antenna(s) Physical Dimensions FPA-W44 Drawing FPA-C34 Drawing DIP Switch Settings FPA-C Bias Resistors Termination Resistor FPA-W Bias Resistors Termination Resistor FPA-C34: Inserting the SIM Card Installing the ProtoAir FPA-C Connecting the P1 Port Wiring FPA-W Connecting the R1 & R2 Port Wiring Operation Power up the Device Connect the PC to the ProtoAir Over the Ethernet Port Connecting to the ProtoAir Using the FieldServer Toolbox to Discover and Connect to the ProtoAir Network Settings Using the FS Toolbox Application to Change Settings Using FS-GUI to Input Network Settings IP Settings Wi-Fi Client Wi-Fi AP Common FPA-C34: Cellular Configuring the ProtoAir Retrieve the Sample Configuration File Change the Configuration File to Meet the Application Load the Updated Configuration File Using the Toolbox Application to Load a Configuration File Using the FS-GUI to Load a Configuration File Retrieve the Configuation File for Modification or Backup Test and Commission the ProtoAir Applications Connecting to the Network through Wi-Fi Connecting to Devices via Access Point Device Communications via Wi-Fi Connecting Devices to the Network Appendix A Useful Features Appendix A.1. SSL/TLS for Secure Connection Appendix A.1.1. Configuring FieldServer as a SSL/TLS Server Appendix A Simple Secure Server Configuration Appendix A Limiting Client Access Appendix A Upload the Authority File to the FieldServer Table of Contents

4 Appendix A Certificate Validation Options Appendix A Set up Server Certificate Appendix A.1.2. Configuring FieldServer as SSL/TLS Client Appendix A Simple Secure Client Configuration Appendix A Limit Server Access Appendix A Certificate Validation Options Appendix A Set up Client Certificate Appendix B Troubleshooting Tips Appendix B.1. Communicating with the ProtoAir Over the Network Appendix B.2. Lost or Incorrect IP Address Appendix B.3. Viewing Diagnostic Information Appendix B.4. Checking Wiring and Settings Appendix B.5. LED Diagnostics for Communications Between ProtoAir and Devices Appendix B.6. Before Contacting Technical Support Take a Diagnostic Capture Appendix B.7. Take a Diagnostic Capture with FS-GUI Appendix B.8. Updating Firmware Appendix B.9. Securing ProtoAir with Passwords Appendix B.10. Kaspersky Endpoint Security Appendix B.11. Wi-Fi and Cellular Signal Strength Appendix C Reference Appendix C.1. Specifications Appendix C.1.1. Compliance with UL Regulations Appendix D Warnings for FCC and IC Appendix E Limited 2 Year Warranty Table of Contents

5 LIST OF FIGURES Figure 1: DIN Rail... 6 Figure 2: ProtoAir FPA-W44 Dimensions... 7 Figure 3: ProtoAir FPA-C34 Dimensions... 8 Figure 4: FPA-C34 Bias Resistor DIP Switches... 9 Figure 5: FPA-C34 Termination Resistor DIP Switch Figure 6: FPA-W44 Bias Resistor DIP Switches Figure 7: FPA-W44 Termination Resistor DIP Switch Figure 8: Insert SIM Card into the Micro SIM Card Slot Label Side View (Left) and Top Down View (Right) Figure 9: Cellular Data Usage Examples Figure 10: P1 Connection Port Figure 11: R1 & R2 Connection Ports Figure 12: Connecting Power Figure 13: Required Current Draw for the ProtoAir Figure 14: Ethernet Port Figure 15: FS-GUI Landing Page Figure 16: FS-GUI Page Figure 17: FS-GUI Navigation Panel Network Settings Figure 18: FS-GUI Ethernet Port Network Settings Figure 19: FS-GUI Wi-Fi Client Network Settings Figure 20: FS-GUI Wi-Fi AP Network Settings Figure 21: FS-GUI Common Network Settings Figure 22: FS-GUI Cellular Network Settings Figure 23: FS-GUI File Transfer Figure 24: FS-GUI Loading Files Figure 25: Retrieve Configuration File Figure 26: FS-GUI Connections Figure 27: Connection Diagram Wi-Fi to the Ethernet Network & Cellular to the Cloud Figure 28: Connection Diagram Access Point Figure 29: Connection Diagram Device Communications via Wi-Fi Figure 30: Connection Diagram Devices to Local Network Figure 31: Ethernet Port Location Figure 32: Error Messages Screen Figure 33: Diagnostic LEDs Figure 34: Ethernet Port Location Figure 35: FS-GUI Passwords Page Figure 36: Password Recovery Page Figure 37: Kaspersky ES10 Settings Figure 38: Web Anti-Virus Trusted URLs Figure 39: Wi-Fi & Cellular Signal Strength Listing Figure 40: Specifications List of Figures

6 1 INTRODUCTION The ProtoAir wireless gateway is a high-performance, multi-protocol IIoT gateway providing manufacturers Wi-Fi and cellular connectivity into the cloud and instant multi-protocol deployment of field protocols, enabling new or legacy devices to easily interface with other protocols. It is not necessary to download any configuration files to support the required applications. The ProtoAir is pre-loaded with tested profiles/configurations for the supported devices. The ProtoAir is cloud ready and connects with Sierra Monitor s SMC Cloud. NOTE: For SMC Cloud information, refer to the SMC Cloud Start-up Guide online through the Sierra Monitor website. NOTE: The latest versions of instruction manuals, driver manuals, configuration manuals and support utilities are available online through the Sierra Monitor website. 2 EQUIPMENT SETUP 2.1 Mounting The ProtoAir can be mounted using the DIN rail mounting bracket on the back of the unit. Din Rail Bracket Figure 1: DIN Rail 2.2 Attaching the Antenna(s) Wi-Fi Antenna: If using the FPA-W44 (Wi-Fi) or FPA-C34 (cellular & Wi-Fi) models, screw in the Wi-Fi antenna to the front of the unit as shown in Figure 2 or Figure 3. Cellular Antenna: If using the FPA-C34 model, screw in the long cellular antenna on the top of the unit as shown in Figure 3. Page 6 of 55

7 2.3 Physical Dimensions FPA-W44 Drawing Power Port Wi-Fi Antenna Socket R2 Serial Port R1 Serial Port Figure 2: ProtoAir FPA-W44 Dimensions Page 7 of 55

8 2.3.1 FPA-C34 Drawing Power Port Cellular Antenna Wi-Fi Antenna Socket P1 Serial Port Figure 3: ProtoAir FPA-C34 Dimensions Page 8 of 55

9 2.4 DIP Switch Settings FPA-C Bias Resistors Bias Resistor DIP Switches (2 and 3) Figure 4: FPA-C34 Bias Resistor DIP Switches To enable Bias Resistors, move both the BIAS- and BIAS+ dip switches to the right. The ProtoAir bias resistors are used to keep the RS-485 bus to a known state, when there is no transmission on the line (bus is idling), to help prevent false bits of data from being detected. The bias resistors typically pull one line high and the other low - far away from the decision point of the logic. In the RS-485 carrier, the bias resistor is 510 ohms which is in line with the BACnet spec. It should only be enabled at one point on the bus (on the Brian field port were there are very weak bias resistors of 100k). Since there are no jumpers, many Brains can be put on network without running into the bias resistor limit which is < 500 ohms. NOTE: See for additional pictures and notes. Page 9 of 55

10 Termination Resistor Termination Resistor DIP Switch (1) Figure 5: FPA-C34 Termination Resistor DIP Switch If the ProtoAir is the last device on the serial trunk, then the End-Of-Line Termination Switch needs to be enabled. To enable the Termination Resistor, move the TERM dip switch to the right. Termination resistor is also used to reduce noise. It pulls the two lines of an idle bus together. However, the resistor would override the effect of any bias resistors if connected. Page 10 of 55

11 2.4.2 FPA-W Bias Resistors R1 Bias Resistor DIP Switches (2 and 3) R2 Bias Resistor DIP Switches (2 and 3) Figure 6: FPA-W44 Bias Resistor DIP Switches To enable Bias Resistors, move both the BIAS- and BIAS+ dip switches to the right. The ProtoAir bias resistors are used to keep the RS-485 bus to a known state, when there is no transmission on the line (bus is idling), to help prevent false bits of data from being detected. The bias resistors typically pull one line high and the other low - far away from the decision point of the logic. In the RS-485 carrier, the bias resistor is 510 ohms which is in line with the BACnet spec. It should only be enabled at one point on the bus (on the Brian field port were there are very weak bias resistors of 100k). Since there are no jumpers, many Brains can be put on network without running into the bias resistor limit which is < 500 ohms. NOTE: See for additional pictures and notes. NOTE: The R1 and R2 DIP Switches apply settings to the respective serial port. Page 11 of 55

12 Termination Resistor R1 Termination Resistor DIP Switch (1) R2 Termination Resistor DIP Switch (1) Figure 7: FPA-W44 Termination Resistor DIP Switch If the ProtoAir is the last device on the serial trunk, then the End-Of-Line Termination Switch needs to be enabled. To enable the Termination Resistor, move the TERM dip switch to the right. Termination resistor is also used to reduce noise. It pulls the two lines of an idle bus together. However, the resistor would override the effect of any bias resistors if connected. NOTE: The R1 and R2 DIP Switches apply settings to the respective serial port. Page 12 of 55

13 2.5 FPA-C34: Inserting the SIM Card NOTE: A micro 3G SIM card must be purchased from an AT&T, Kore Telematics or Vodafone cellular provider to set up cellular functionality and create a data plan for the ProtoAir. SIM card vendor contact information is available at the end of the section. Insert the SIM card into the Micro SIM card slot with the chip on the SIM card facing away from the cellular antenna as shown below. Figure 8: Insert SIM Card into the Micro SIM Card Slot Label Side View (Left) and Top Down View (Right) See Section to complete cellular setting configuration. The table below shows cellular usage examples to forecast data usage on the chosen cellular plan. Number of Data Points Logging Frequency Data Usage per Hour Data Usage per Month sec 0.75 Mb 547 Mb sec 0.55 Mb 400 Mb sec 1.24 Mb 900 Mb sec 0.90 Mb 657 Mb sec 3.00 Mb 2.2 Gb sec 1.26 Mb 900 Mb sec Mb 7.8 Gb sec 0.55 Mb 1.5 Gb Figure 9: Cellular Data Usage Examples Page 13 of 55

14 SIM Card Vendor Contact Information: Kore Telematics Joao Freitas KORE Wireless Office: (669) AT&T Please call AT&T Customer Service at or find the nearest AT&T store. IMEI Page 14 of 55

15 3 INSTALLING THE PROTOAIR 3.1 FPA-C Connecting the P1 Port Switch between RS-485 and RS-232 by moving the number 4 DIP Switch left for RS-485 and right for RS-232. Connect to the 3-pin connector as shown below. TX+ RX- GND Figure 10: P1 Connection Port The following baud rates are supported on the P1 Port: 9600, 19200, 38400, 57600, 76800, NOTE: Not all baud rates listed are supported by all protocols. Check the specific protocol driver manual for a list of the supported baud rates Wiring RS-485 RS-232 OEM Device or BMS RS-485 Wiring ProtoAir Pin Assignment OEM Device or BMS RS-232 Wiring ProtoAir Pin Assignment RS TX + RS TX + RS RX - RS RX - GND GND GND GND NOTE: Use standard grounding principles for GND. Page 15 of 55

16 3.2 FPA-W Connecting the R1 & R2 Port For the R1 Port only: Switch between RS-485 and RS-232 by moving the number 4 DIP Switch left for RS-485 and right for RS-232 (Figure 7). The R2 Port is RS-485. Connect to the 3-pin connector(s) as shown below. + - GND TX+ RX- GND Figure 11: R1 & R2 Connection Ports The following baud rates are supported on the R1 and R2 Ports: 9600, 19200, 38400, 57600, 76800, NOTE: Not all baud rates listed are supported by all protocols. Check the specific protocol driver manual for a list of the supported baud rates Wiring RS-485 RS-232 OEM Device or BMS RS-485 Wiring ProtoAir Pin Assignment OEM Device or BMS RS-232 Wiring ProtoAir Pin Assignment RS TX + RS TX + RS RX - RS RX - GND GND GND GND NOTE: Use standard grounding principles for GND. Page 16 of 55

17 4 OPERATION 4.1 Power up the Device Apply power to the device. Ensure that the power supply used complies with the specifications provided. Ensure that the cable is grounded using the FG or Frame GND terminal. The ProtoAir FPA-W44 is powered by 12-24VDC or 24VAC. The ProtoAir FPA-C34 is powered by 12-24VDC. FG + Figure 12: Connecting Power Power Requirement for ProtoAir External Gateway Current Draw Type ProtoAir Family 12VDC 24VDC/AC FPA W44 (Typical) 250mA 125mA ProtoAir Family 12VDC 24VDC FPA C34 (Typical) 320mA 185mA FPA C34 (Maximum) 670mA 390mA NOTE: These values are nominal and a safety margin should be added to the power supply of the host system. A safety margin of 25% is recommended. Figure 13: Required Current Draw for the ProtoAir Page 17 of 55

18 4.2 Connect the PC to the ProtoAir Over the Ethernet Port Ethernet Port Figure 14: Ethernet Port Connect an Ethernet cable between the PC and ProtoAir or connect the ProtoAir and the PC to the switch using a straight CAT5 cable. The Default IP Address of the ProtoAir is , Subnet Mask is Page 18 of 55

19 4.3 Connecting to the ProtoAir Using the FieldServer Toolbox to Discover and Connect to the ProtoAir Install the FS Toolbox application from the USB drive or get it from the Sierra Monitor website. Use the FS Toolbox to find the ProtoAir, and launch the FieldServer GUI (FS-GUI). NOTE: If the connect button is greyed out, the ProtoAir s IP Address must be set to be on the same network as the PC. (Section 5) Figure 15: FS-GUI Landing Page NOTE: The FieldPoP button (see Figure 15) allows users to connect to the SMC Cloud, Sierra Monitor s device cloud solution for IIoT. The SMC Cloud enables secure remote connection to field devices through a FieldServer and its local applications for configuration, management, maintenance. For more information about the SMC Cloud, refer to the SMC Cloud Start-up Guide. Page 19 of 55

20 5 NETWORK SETTINGS 5.1 Using the FS Toolbox Application to Change Settings From the FS Toolbox main page, click on the setup icon (gear icon). Select Network Settings. Modify the IP Address (N1 IP Address field) of the ProtoAir Ethernet port. o Change additional fields as needed NOTE: If the ProtoAir is connected to a router, the IP Gateway of the ProtoAir should be set to the IP Address of that router. NOTE: Do not change the DHCP Server State (N1 DHCP Server State field). NOTE: If DNS settings are unknown, set DNS1 to and DNS2 to Click Update IP Settings, then click on the Change and restart button to reboot the gateway and activate the new IP Address. See the FieldServer Toolbox and GUI Manual for more information. NOTE: If the FS-GUI was open in a browser, the browser will need to be pointed to the new IP Address of the ProtoAir before the FS-GUI will be accessible again. Page 20 of 55

21 5.2 Using FS-GUI to Input Network Settings To navigate from the FS-GUI page to the Network Settings page follow the below instructions: Find the Navigation tree across the left side of the screen. Click the orange arrow next to the ProtoAir CN number and title to expand the tree. Figure 16: FS-GUI Page Click on the orange arrow next to Setup to expand the tree. Click on Network Settings. Figure 17: FS-GUI Navigation Panel Network Settings Page 21 of 55

22 5.2.1 IP Settings ProtoAir Start-Up Guide The IP Settings tab is the landing page when selecting Network settings on the navigation tree. To change the IP Settings, follow these instructions: Enable DHCP to automatically assign IP Settings or modify the IP Settings manually as needed, via these fields: IP Address, Netmask, Default Gateway, and Domain Name Server1/2. NOTE: If the FieldServer is connected to a router, the IP Gateway of the FieldServer should be set to the same IP Address of the router. Click Update IP Settings, then click on System Restart to restart the Gateway and activate the new IP Address. NOTE: If the FS-GUI was open in a browser, the browser will need to be pointed to the new IP Address of the ProtoAir before the FS-GUI will be accessible again. Figure 18: FS-GUI Ethernet Port Network Settings IP Setting Fields Connection Status MAC Address Tx/Rx Msgs Tx/Rx Msgs Dropped Definition Status of connection Ethernet MAC Address Number of transmitted and received messages Number of unanswered Tx or Rx messages Page 22 of 55

23 5.2.2 Wi-Fi Client ProtoAir Start-Up Guide From the FS-GUI Network Settings landing page, click on the Wi-Fi Client tab. To change the Wi-Fi Client settings, follow these instructions: The Wi-Fi Status Field must be set to ENABLED to allow the ProtoAir to communicate with other devices via Wi-Fi. Enter the Wi-Fi SSID and Wi-Fi Password for the local wireless access point. Enable DHCP to automatically assign all Wi-Fi Client Settings fields or modify the Settings manually, via the fields immediately below the note (IP Address, Network, etc.). NOTE: If connected to a router, set the IP gateway to the same IP Address as the router. Click Update IP Settings, then click on the System Restart to restart the gateway and activate the new IP Address. Go to Common settings (Section 5.2.4) to set the Primary Connection to Wi-Fi Client. Figure 19: FS-GUI Wi-Fi Client Network Settings Wi-Fi Client Fields Connection Status MAC Address, BSSID, Channel Tx/Rx Msgs Tx/Rx Msgs Dropped Pairwise Cipher Group Cipher Key Mgmt Link Signal Level Definition Status of connection Wi-Fi Client MAC Address, BSSID, and Channel Number of transmitted and received messages Number of unanswered Tx or Rx messages Type of encryption used for unicast traffic Identifies the type of encryption used for multicast / broadcast traffic Encryption type Connection speed Signal level in dbm (see Appendix B.11) Page 23 of 55

24 5.2.3 Wi-Fi AP From the FS-GUI Network Settings landing page, click on the Wi-Fi AP tab. To change the Wi-Fi AP settings, follow these instructions: The Access Point Status Field must be ENABLED to allow connecting to the ProtoAir via Wi-Fi. Modify the Settings manually as needed, via these fields: Access Point SSID, Access Point Password, SSID Braodcast, and Channel. NOTE: The default channel is 11. Click Update Wi-Fi Settings, then click on the System Restart to restart the Gateway and activate the Wi-Fi settings. NOTE: If the FS-GUI was open in a browser via Wi-Fi, the browser will need to be updated with the new Wi-Fi details before the ProtoAir FS-GUI will be accessible again. Figure 20: FS-GUI Wi-Fi AP Network Settings Wi-Fi AP Fields Connection Status MAC Address Tx/Rx Msgs Tx/Rx Msgs Dropped Definition Status of connection Access Point s MAC Address Number of transmitted and received messages Number of unanswered Tx or Rx messages Page 24 of 55

25 5.2.4 Common From the FS-GUI Network Settings landing page, click on the Common tab. NOTE: Default is Primary Connection is Ethernet. ProtoAir Start-Up Guide To change the primary connection when both Ethernet and Wi-Fi Client connections are available: Select the desired option from the drop-down menu on the right. Click Update Common Settings, then click on System Restart to restart the gateway and activate the new settings. NOTE: If using Wi-Fi Client and not Ethernet, change Primary Connection to Wi-Fi. Figure 21: FS-GUI Common Network Settings NOTE: The fields below the update button show the settings as they were set in the IP Settings or Wi-Fi Client pages. They are not editable on the Common page. Page 25 of 55

26 5.2.5 FPA-C34: Cellular From the FS-GUI Network Settings landing page, click on the Cellular tab. To change the Cellular settings, follow these instructions: The Cellular Status Field must be set to ENABLED to allow connecting to the ProtoAir through SMC Cloud. Modify the Settings manually as needed, via these fields: Cellular APN, Cellular User Name, and Cellular Password. Once all settings are modified as needed, click Update Celluar Settings, then click on System Restart to restart the Gateway and activate the new settings. Figure 22: FS-GUI Cellular Network Settings Cellular Fields Connection Status Uptime Signal Strength Signal Type Tx/Rx Bytes MEID Carrier IP Address/Netmask Make/Model/Version Definition Status of connection Length of time connected Strength of signal in dbm (see Appendix B.11) Type of Signal Receive and transmit bytes Mobile Equipment ID; unique id for a device Cellular carrier provider IP Address and Netmask of the cellular connection Vendor, model and software version of the internal cellular chip Page 26 of 55

27 6 CONFIGURING THE PROTOAIR 6.1 Retrieve the Sample Configuration File The configuration of the ProtoAir is provided to the ProtoAir s operating system via a comma-delimited file called CONFIG.CSV. If a custom configuration was ordered, the ProtoAir will be programmed with the relevant device registers in the Config.csv file for the first time start-up. If not, the product is shipped with a sample config.csv that shows an example of the drivers ordered. In the main menu of the FS-GUI screen, go to Setup, then File Transfer, and finally Retrieve. Click on config.csv, and open or save the file. Figure 23: FS-GUI File Transfer 6.2 Change the Configuration File to Meet the Application Refer to the FieldServer Configuration Manual in conjunction with the Driver supplements for information on configuring the ProtoAir. Page 27 of 55

28 6.3 Load the Updated Configuration File Using the Toolbox Application to Load a Configuration File From the Toolbox main page, click on the setup icon (the gear picture). Select File Transfer. Browse and select the.csv file, open, then click Update Config. Once download is complete, click the Restart Button (or simply cycle power to the ProtoAir) to put the new file into operation. NOTE: It is possible to do multiple downloads to the ProtoAir before resetting it. Page 28 of 55

29 6.3.2 Using the FS-GUI to Load a Configuration File In the main menu of the FS-GUI screen, click Setup, then File Transfer and finally Update. Browse and select the.csv file, open, then click Submit. Figure 24: FS-GUI Loading Files Once download is complete, a message bar will appear confirming that the configuration was updated successfully. Click the System Restart Button to put the new file into operation. NOTE: It is possible to do multiple downloads to the ProtoAir before resetting it. Page 29 of 55

30 6.3.3 Retrieve the Configuation File for Modification or Backup ProtoAir Start-Up Guide To get a copy of the configuration file for modifying or backing up a configuration on a local computer, do the following: In the main menu of the FS-GUI screen, click Setup, then File Transfer. Figure 25: Retrieve Configuration File Click the config.csv link under the Retrieve heading in the middle section of the screen. o The file will automatically download to the web browser s default download location. Edit or store the file as desired. NOTE: Before using any backup configuration file to reset the configuration settings, check that the backup file is not an old version. Page 30 of 55

31 6.4 Test and Commission the ProtoAir Connect the ProtoAir to the third party device(s), and test the application. From the main menu of FS-GUI click on View, then Connections to see the number of messages on each protocol. Figure 26: FS-GUI Connections NOTE: For troubleshooting assistance refer to Appendix B, or any of the troubleshooting appendices in the related driver supplements/configuration manual. Sierra Monitor also offers a support page on the Sierra Monitor website, which contains helpful resources and documentation. Page 31 of 55

32 7 APPLICATIONS 7.1 Connecting to the Network through Wi-Fi The ProtoAir can connect customer devices to the local Ethernet Network via Wi-Fi signal and connect customer devices to the cloud via cellular for remote accessibility. Figure 27: Connection Diagram Wi-Fi to the Ethernet Network & Cellular to the Cloud Page 32 of 55

33 7.2 Connecting to Devices via Access Point Customer devices setup on the ProtoAir can be connected to via the ProtoAir s dedicated Access Point. Figure 28: Connection Diagram Access Point Page 33 of 55

34 7.3 Device Communications via Wi-Fi The ProtoAir can connect multiple customer devices via Wi-Fi. Figure 29: Connection Diagram Device Communications via Wi-Fi Page 34 of 55

35 7.4 Connecting Devices to the Network The ProtoAir can connect devices to the local Network via Wi-Fi. Figure 30: Connection Diagram Devices to Local Network Page 35 of 55

36 Appendix A Useful Features Appendix A.1. SSL/TLS for Secure Connection SSL/TLS (Secure Sockets Layer/Transport Layer Security) is a security technology for establishing an encrypted connection between a server and a client. This allows the secure transfer of data across untrusted networks. Appendix A.1.1. Configuring FieldServer as a SSL/TLS Server The following example sets the FieldServer to accept a secure Modbus/TCP connection on port Appendix A Simple Secure Server Configuration Add TLS_Port parameter in the connections section of the configuration file and set to a port number between Connections Adapter, Protocol, TLS_Port N1, Modbus/TCP, 1502 This configuration sets the FieldServer to accept any incoming connection but will not request a client s certificate for verification. This means that the FieldServer end point communication will be encrypted but not authenticated. The FieldServer will send an embedded self-signed certificate if one is requested by a connecting client. NOTE: If a remote client requires a certificate, then request the smc_cert.pem certificate from Sierra Monitor Technical Support and update the remote client s authority as per vendor instructions. Page 36 of 55

37 Appendix A Limiting Client Access ProtoAir Start-Up Guide In addition to TLS_Port parameter also add Validate_Client_Cert in the connections section of the configuration file and set it to Yes. Connections Adapter, Protocol, TLS_Port, Validate_Client_Cert N1, Modbus/TCP, 1502, Yes The configuration above sets the FieldServer to request and verify a client s certificate against its internal authority file before accepting connection. By default, this means the FieldServer will only accept connections from other FieldServers. In order to load an authority file so that the FieldServer will accept connections from a chosen list of remote clients, configure the FieldServer with the following connection settings: Connections Adapter, Protocol, TLS_Port, Validate_Client_Cert, Cert_Authority_File N1, Modbus/TCP, 1502, Yes, my_authorized_clients.pem This configuration has the FieldServer accept connections from clients who have the correct certificate. The authority file is a collection of client certificates in PEM format. This file can be edited using any text file editor. NOTE: Cert_Authority_File is useful only if Validate_Client_Cert is set to Yes. Appendix A Upload the Authority File to the FieldServer 1. Enter the IP address of the FieldServer into a web browser. 2. Choose the Setup option in the Navigation Tree and Select File Transfer. 3. Choose the General tab. 4. Click on the Browse button and select the PEM file you want to upload. 5. Click on Submit. 6. When it says The file was uploaded successfully, click on the System Restart button. Page 37 of 55

38 Appendix A Certificate Validation Options ProtoAir Start-Up Guide If connections must be limited to only a particular domain (vendor devices), include Check_Remote_Host to specify the domain/host name. Connections Adapter, Protocol, TLS_Port, Validate_Client_Cert, Cert_Authority_File, Check_Remote_Host N1, Modbus/TCP, 1502, Yes, my_authorized_clients.pem, SMC The configuration above tells the FieldServer to only accept connections that have the correct certification and is coming from the specified host. The Check_Remote_Host value is synonymously known as common name, host name or domain etc. The common name can be obtained by the following methods: Ask the certificate issuer for the host name. Use online tools to decode the certificate (for example: If the program openssl is installed on the local PC, then run the following command to get the common name: openssl x509 -in certificate.pem -text noout Appendix A Set up Server Certificate Make sure the certificate is in PEM format. Otherwise, convert it to PEM format (reference the link below). support.ssl.com/knowledgebase/article Configure the FieldServer to use a custom certificate as shown below: Connections Adapter, Protocol, TLS_Port, Server_Cert_File N1, Modbus/TCP, 1502, my_server_cert.pem Page 38 of 55

39 Appendix A.1.2. Configuring FieldServer as SSL/TLS Client The following Node configurations set the FieldServer to open a secure Modbus/TCP connection to Server at IP Address on port Appendix A Simple Secure Client Configuration Add Remote_Node_TLS_Port parameter in the nodes section of the configuration file and set to a port number between Nodes Node_Name, Node_ID, Protocol, Adapter, IP_Address, Remote_Node_TLS_Port PLC_11, 11, Modbus/TCP, N1, , 1502 The above configuration sets the FieldServer to connect to a remote server but does not request a server s certificate for verification. This means that the FieldServer end point communication will be encrypted but not authenticated. If requested by a remote server, the FieldServer will send an embedded self-signed certificate. Appendix A Limit Server Access Add the Validate_Server_Cert parameter to the client node section of the configuration.., Remote_Node_TLS_Port, Validate_Server_Cert.., 1502, Yes The above configuration sets the FieldServer to request and verify the server s certificate against its own internal authority file before finalizing the connection. By default, this means the FieldServer will only establish connections to other FieldServers.., Remote_Node_TLS_Port, Validate_Server_Cert, Cert_Authority_File.., 1502, Yes, my_authorized_servers.pem The above configuration sets the FieldServer to use a specified PEM file to allow custom server connections. The authority file is a collection of server certificates in PEM format. This file can be edited using any text file editor (such as notepad). When the file has all required certificates, paste it into the PEM formatted server certificate. Now the FieldServer will connect to a server if it can find the server s certificate in the authority file. NOTE: Cert_Authority_File is useful only if Validate_Client_Cert is set to Yes. To upload the Certificate to the FieldServer follow the directions for the authority file in Appendix A Appendix A Certificate Validation Options Use the Check_Remote_Host element as described in Appendix A Appendix A Set up Client Certificate Make sure the certificate is in PEM format. Otherwise, convert it to PEM format (reference the link below). support.ssl.com/knowledgebase/article Configure the FieldServer to use a custom certificate as shown below:, Client_Cert_File, my_client_cert.pem Page 39 of 55

40 Appendix B Troubleshooting Tips Appendix B.1. Communicating with the ProtoAir Over the Network Confirm that the network cabling is correct. Confirm that the computer network card is operational and correctly configured. Confirm that there is an Ethernet adapter installed in the PC s Device Manager List, and that it is configured to run the TCP/IP protocol. Check that the IP netmask of the PC matches the ProtoAir. The Default IP Address of the ProtoAir is , Subnet Mask is o o o Go to Start Run Type in ipconfig The account settings should be displayed. o Ensure that the IP Address is X and the netmask Ensure that the PC and ProtoAir are on the same IP Network, or assign a Static IP Address to the PC on the X network. Page 40 of 55

41 Appendix B.2. Lost or Incorrect IP Address Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer-Toolbox.zip via the Sierra Monitor website s Software Downloads. Extract the executable file and complete the installation. Ethernet Port Figure 31: Ethernet Port Location Connect a standard CAT5 Ethernet cable between the user s PC and ProtoNode. Double click on the FS Toolbox Utility and click Discover Now on the splash page. Check for the IP Address of the desired gateway. If correcting the IP Address of the gateway: click the settings icon on the same row as the gateway, then click Network Settings, change the IP Address and click Update IP Settings to save. Page 41 of 55

42 Appendix B.3. Viewing Diagnostic Information Type the IP Address of the ProtoAir into the web browser or use the FieldServer Toolbox to connect to the ProtoAir. Click on Diagnostics and Debugging Button, then click on view, and then on connections. If there are any errors showing on the Connection page, refer to Appendix B.4 for the relevant wiring and settings. Figure 32: Error Messages Screen Appendix B.4. Checking Wiring and Settings No COMS on the Serial side. If the Tx/Rx LEDs are not flashing rapidly then there is a COM issue. To fix this problem, check the following: Visual observations of LEDs on the ProtoAir (Appendix B.5) Check baud rate, parity, data bits, stop bits Check Sieral device address Verify wiring Verify device is connected to the same subnet as the ProtoAir No COMS on the Ethernet protocol. To fix this, check the following: Visual observations of LEDs on the ProtoAir (Appendix B.5) Check device address Verify wiring Verify device is connected to the same subnet as the ProtoAir Verify IP Address setting NOTE: If the problem still exists, a Diagnostic Capture needs to be taken and sent to support. (Appendix B.6) Page 42 of 55

43 Appendix B.5. LED Diagnostics for Communications Between ProtoAir and Devices See the diagram below for ProtoAir LED locations. ProtoAir Start-Up Guide FPA-C34 Diagnostic LEDs FPA-W44 Diagnostic LEDs Tag Description SS The SPL LED will light if the unit is not getting a response from one or more of the configured devices. The SYS ERR LED will go on solid indicating there is a system error on unit. If this occurs, immediately ERR report the related system error shown on the error screen of the FS-GUI to support for evaluation. PWR This is the power light and should show steady green at all times when the unit is powered. The TX LED will flash when a message is received on the serial port on the 3-pin connector. TX If the serial port is not used, this LED is non-operational. For the FPA-W44, TX1 applies to the R1 connection while TX2 applies to the R2 connection. The RX LED will flash when a message is sent on the serial port on the 3-pin connector. RX If the serial port is not used, this LED is non-operational. For the FPA-W44, RX1 applies to the R1 connection while RX2 applies to the R2 connection. Figure 33: Diagnostic LEDs Page 43 of 55

44 Appendix B.6. Before Contacting Technical Support Take a Diagnostic Capture ProtoAir Start-Up Guide When a problem occurs that cannot be resolved with regular troubleshooting, take a log via the FieldServer Toolbox. Send this log together with a detailed description of the problem to support@sierramonitor.com for evaluation. The Diagnostic Capture will accelerate diagnosis of the problem. NOTE: While all necessary documentation is shipped with the FieldServer on the USB flash drive, these documents are constantly being updated. Newer versions may be available on the Sierra Monitor website. Ensure that FieldServer Toolbox is loaded onto the local PC. Otherwise, download the FieldServer-Toolbox.zip via the Sierra Monitor website s Software Downloads. Extract the executable file and complete the installation. Ethernet Port Figure 34: Ethernet Port Location Connect a standard CAT5 Ethernet cable between the PC and ProtoAir. Double click on the FS Toolbox Utility. Step 1: Take a Log o Click on the diagnose icon of the desired device Page 44 of 55

45 o Ensure Full Diagnostic" is selected (this is the default) NOTE: If desired, the default capture period can be changed. o Click on Start Diagnostic o When the capture period is finished, the Diagnostic Test Complete window will appear Page 45 of 55

46 Step 2: Send Log o Once the diagnostic test is complete, a.zip file will be saved on the PC ProtoAir Start-Up Guide o o Click Open to launch explorer and have it point directly at the correct folder the diagnostic zip file to support@sierramonitor.com Page 46 of 55

47 Appendix B.7. Take a Diagnostic Capture with FS-GUI Diagnostic Capture with FS-GUI is only available on FieldServers with a bios updated/released on November 2017 or later. Completing a Diagnostic Capture through the FieldServer allows network connections (such as Ethernet and Wi-Fi) to be captured. Once the Diagnostic Capture is complete, it to technical support. The Diagnostic Capture will accelerate diagnosis of the problem. Open the FieldServer FS-GUI page. Click on Diagnostics in the Navigation panel. Go to Full Diagnostic and select the capture period. Click the Start button under the Full Diagnostic heading to start the capture. o When the capture period is finished, a Download button will appear next to the Start button Click Download for the caputure to be downloaded to the local PC. Send the diagnostic zip file to technical support. Page 47 of 55

48 Appendix B.8. Updating Firmware To load a new version of the firmware, follow these instructions: 1. Extract and save the new file onto the local PC. 2. Open a web browser and type the IP Address of the FieldServer in the address bar. NOTE: Default IP Address is NOTE: Use the FS Toolbox utility if the IP Address is unknown (Appendix B.2). 3. Click on the Diagnostics & Debugging button. 4. In the Navigation Tree on the left-hand side, do the following: a. Click on Setup b. Click on File Transfer c. Click on the General tab 5. In the General tab, click on Choose Files and select the web.img file extracted in step Click on the orange Submit button. 7. When the download is complete, click on the System Restart button. Page 48 of 55

49 Appendix B.9. Securing ProtoAir with Passwords Access to the ProtoAir can be restricted by enabling a password on the FS-GUI Passwords page click Setup and then Passwords in the navigation panel. There are 2 access levels defined by 2 account names: Admin and User. The Admin account has unrestricted access to the ProtoAir. The User account can view any ProtoAir information, but cannot make any changes or restart the ProtoAir. The password needs to be a minimum of eight characters and is case sensitive. If the password is lost, click cancel on the password authentication popup window, and the password recovery token to support@sierramonitor.com to receive a temporary password from the support team. Access the ProtoAir to set a new password. Figure 35: FS-GUI Passwords Page Figure 36: Password Recovery Page Page 49 of 55

50 Appendix B.10. Kaspersky Endpoint Security 10 If Kaspersky Endpoint Security 10 is installed on the user s PC, the software needs to be modified to allow the PC to register bridges on SMC Cloud. NOTE: This problem is specific to KES10, Kaspersky 2017 does not have this problem. To fix the problem, the ProtoAir ( in Figure 31) must be set as a trusted URL to the "Web Anti-Virus"->"Settings" as shown below. Figure 37: Kaspersky ES10 Settings Figure 38: Web Anti-Virus Trusted URLs Page 50 of 55

51 Appendix B.11. Wi-Fi and Cellular Signal Strength Wi-Fi <60dBm Excellent <70dBm Very good <80dBm Good >80dBm Weak Cellular < 60dBm Excellent <70dBm Very good <80dBm Good <90dBm Weak >90dBm Spotty; not good for data Figure 39: Wi-Fi & Cellular Signal Strength Listing NOTE: If the signal is weak or spotty, try to improve the signal strength by checking the antenna and the ProtoAir position. Page 51 of 55

52 Appendix C Reference Appendix C.1. Specifications Electrical Connections W44 Power Requirements C34 Power Requirements Approvals FCC ID Physical Dimensions Weight Operating Temperature Humidity Wi-Fi b/g/n2 Cellular1 2 ProtoAir FPA-W44 & FPA-C34 1 One 3-pin Phoenix connector with: RS-485/RS-232 port (TX+ / RX- / gnd) One 3-pin Phoenix connector with: Power port (+ / - / Frame-gnd) One Ethernet 10/100 BaseT port W44 includes an additional: One 3-pin Phoenix connector with: RS-485 port (TX+ / RX- / gnd) Input Voltage: 12-24VDC or 24VAC Current draw: 24VAC 125mA Max Power: 3 Watts 12-24VDC Input Voltage: 12-24VDC Current 12V, 670 ma Power Rating: 8 Watts CE and FCC Class B & C Part 15, TUV approved to UL (C34 only), UL 916 approved (W44 only), IC Canada, RoHS Compliant, PTCRB and CTIA, WEEE compliant 2AIVJ-FPAC34 4 x 1.1 x 2.7 in (10.16 x 2.8 x 6.8 cm) 0.4 lbs (0.2 Kg) -20 C to 70 C (-4 F to158 F) 10-95% RH non-condensing Frequency: 2.4 GHz Channels: 1 to 11 (inclusive) Antenna Type: SMA Encryption: TKIP, WPA & AES Features: 3G & GPS Antenna Type: SMA HSDPA: Up to 21.0 Mbps HSUPA: Up to 5.76 Mbps IMEI: Figure 40: Specifications Appendix C.1.1. Compliance with UL Regulations For UL compliance, the following instructions must be met when operating ProtoAir. The units shall be powered by listed LPS or Class 2 power supply suited to the expected operating temperature range. The interconnecting power connector and power cable shall: o Comply with local electrical code o Be suited to the expected operating temperature range o Meet the current and voltage rating for ProtoAir Furthermore, the interconnecting power cable shall: o Be of length not exceeding 3.05m (118.3 ) o Be constructed of materials rated VW-1, FT-1 or better If the unit is to be installed in an operating environment with a temperature above 65 C, it should be installed in a Restricted Access Area requiring a key or a special tool to gain access. This device must not be connected to a LAN segment with outdoor wiring. 1 Specifications subject to change without notice. 2 Only for FPA C34. Page 52 of 55

53 Appendix D Warnings for FCC and IC FCC Warning This device complies with FCC class B Rules. Operation is subject to the Following conditions. This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. Any modification to the product is not permitted unless authorized by Sierra Monitor Corporation. It s not allowed to disassemble the product, it is not allowed to replace the system or change components unless with permission and certification. Please contact the technical support department of Sierra Monitor Corporation or local branches for help. IC Statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: This device may not cause interference, and This device must accept any interference, including interference that may cause undesired operation of the device. Warning! This class B digital apparatus complies with Canadian ICES-003. Industry Canada ICES-003 Compliance Label: CAN ICES-3 (B)/NMB-3(B) Le présent appareil est conforme aux CNR d'industrie Canada applicables aux appareils radio exempts. L'exploitation est autorisée aux deux conditions suivantes: l'appareil ne doit pas produire de brouillage, et l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Page 53 of 55

54 RF Exposure Warning This equipment must be installed and operated in accordance with provide instructions and the antenna used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operation in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. For product compliance test FCC and IC, all the technical documentation is submitted by Sierra Monitor Corporation, who is the customer or importer of the product FPA-C34 and FPA-W44. Page 54 of 55

55 Appendix E Limited 2 Year Warranty Sierra Monitor Corporation warrants its products to be free from defects in workmanship or material under normal use and service for two years after date of shipment. Sierra Monitor Corporation will repair or replace any equipment found to be defective during the warranty period. Final determination of the nature and responsibility for defective or damaged equipment will be made by Sierra Monitor Corporation personnel. All warranties hereunder are contingent upon proper use in the application for which the product was intended and do not cover products which have been modified or repaired without Sierra Monitor Corporation s approval or which have been subjected to accident, improper maintenance, installation or application, or on which original identification marks have been removed or altered. This Limited Warranty also will not apply to interconnecting cables or wires, consumables or to any damage resulting from battery leakage. In all cases Sierra Monitor Corporation s responsibility and liability under this warranty shall be limited to the cost of the equipment. The purchaser must obtain shipping instructions for the prepaid return of any item under this warranty provision and compliance with such instruction shall be a condition of this warranty. Except for the express warranty stated above, Sierra Monitor Corporation disclaims all warranties with regard to the products sold hereunder including all implied warranties of merchantability and fitness and the express warranties stated herein are in lieu of all obligations or liabilities on the part of Sierra Monitor Corporation for damages including, but not limited to, consequential damages arising out of/or in connection with the use or performance of the product. Page 55 of 55