DIGIOP V8.7 NVR and Hybrid DVR Systems Setup Guide

Transcription

1 DIGIOP V8.7 NVR and Hybrid DVR Systems Setup Guide Products: AH Series, DH Series, DM Series, EH Series, PH Series Hybrid DVRs AI Series, DI Series, EI Series NVRs PLEASE READ THIS MANUAL BEFORE USING YOUR SYSTEM, and always follow the instructions for safety and proper use. Save this manual for future reference. DO_V8.7_NVR-hDVR_SI 9/20/13

2 Revision History Date Reason for Change 5/12/12 Initial release. 11/5/12 Supports DIGIOP ELEMENTS V8.5 systems. 1/18/13 Includes R210 chassis hardware troubleshooting guidelines. 5/14/13 Supports DIGIOP ELEMENTS V8.6 systems. 5/22/13 Includes DIGIOP ELEMENTS systems pre-configured with the SV4000 Storage Vault. Includes GoMobile usage. 9/16/13 Includes DIGIOP DH, DI, DM series hardware chassis CAUTION Operate this system only in environments where the temperature and humidity are within the recommended range. Operation in temperatures or at humidity levels outside the recommended range may cause electric shock and shorten the life of the product. Refer to the specifications for each system component for more information. LEGAL NOTICE DIGIOP products are designed to meet safety and performance standards with the use of specific DIGIOP authorized accessories. DIGIOP disclaims liability associated with the use of non-digiop authorized accessories. The recording, transmission, or broadcast of any person s voice without their consent or a court order is strictly prohibited by law. DIGIOP makes no representations concerning the legality of certain product applications such as the making, transmission, or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage you to check and comply with all applicable local, state, and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies. Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Dell, OptiPlex and PowerEdge are either registered trademarks or unregistered trade marks of Dell Inc in the United States and other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. DIGIOP, Inc. disclaims any proprietary interest in trademarks and trade names other than its own. No part of this document may be reproduced or distributed in any form or by any means without the express written permission of DIGIOP, Inc DIGIOP, Inc. All Rights Reserved Priority Way West Drive, Indianapolis, IN For Sales and Support, please contact your distributor. ii

3 Table of Contents SECTION 1 Systems Overview...1 SECTION 2 Getting Started: Unpacking Your System Unpacking the equipment System installation tips...3 SECTION 3 System Setup Check LAN for default IP address compatibility Determine the network settings for each IP device Install and connect the IP camera/encoder to the LAN Repeat for all IP cameras Install the NVR or hdvr hardware Install and setup the monitor Install analog cameras (hdvr systems only) Connect analog cameras, I/O sensors and alarms to hdvr Make I/O connections For new DIGIOP servers pre-configured with the SV4000 Storage Vault Configure NVR/hDVR clock and network settings Add cameras to the NVR/hDVR Login to DIGIOP Control DIGIOP VIDEO SERVER - Edit Settings hdvrs only - configure hdvr capture board hdvrs only - Add analog cameras Add a Discovered IP cameras to the NVR/hDVR Add an IP camera not Discovered Edit camera settings Recorder Events Trigger recording on sensor input (hdvrs only) Configure system notifications DIGIOP DATA SERVER - Edit Settings Add data devices Viewing video from your cameras with DIGIOP Connect Install DIGIOP Connect Login to DIGIOP ELEMENTS through DIGIOP Connect Logout of DIGIOP Connect Using the GoMobile smartphone app...42 APPENDIX A FAQ...44 APPENDIX B Server Hardware Troubleshooting...45 NVR and hdvr Systems Setup Guide iii

4 B.1 Dell Optiplex XE hardware common error indications...45 B.2 Dell Optiplex 790, Optiplex 990 hardware common error indications...48 B.3 Dell Optiplex 7010/9010 common error indications...54 B.4 Dell PowerEdge R210 chassis troubleshooting...59 APPENDIX C System Troubleshooting...70 C.1 Unit does not power up...70 C.2 Troubleshooting Questions/Suggestions...70 C.3 Auto Reboot occurs when the Server is running...70 C.4 Auto Reboot occurs before the Server launches...71 C.5 Unit powers on then shuts off...71 APPENDIX D Troubleshooting DIGIOP and BLACK Brand (The Black Line) IP Cameras...72 D.1 IP Camera reset...72 D.2 Set camera to factory default network settings...72 D.2.1 Checking your firmware...73 D.3 Support...73 APPENDIX E Configuring the DIGIOP and Black Brand (The Black Line) IP Camera Address...74 E.1 Install IPAdmin Tool...74 E.2 Configure the camera network settings...74 E.3 Configuring the camera network settings...75 E.4 Connect to the camera with IE...76 APPENDIX F TCP/IP Port Settings and the Firewall...78 APPENDIX G Power over Ethernet...79 G.1 PoE compatibility...79 G.2 Power classification...79 APPENDIX H Device Log...80 iv

5 SECTION 1: SYSTEM OVERVIEW SECTION 1 Systems Overview DIGIOP Network Video Recorder (NVR) and Hybrid Digital Video Recorder (hdvr) servers with the DIGIOP ELEMENTS video and data management software feature state-of-the-art management for advanced analog and IP cameras with real-time data capture. DIGIOP ELEMENTS is a seamless suite of video and data intelligence products includes that combine raw video with information from back-office systems with video analytics. It includes four components: DIGIOP Connect - DIGIOP Connect is a remote client that displays both video and data from multiple sources together in a unified easy-to-use dashboard. The software can be used to view live and recorded video, locally or across a LAN or the Internet. DIGIOP Control - DIGIOP Control is a web-based administration portal that enables you to configure your systems and manage permissions from anywhere you have Internet access. It allows you to manage your video, data, and user information across your single- or multi-site system. Controls include: add and configure cameras, set user rights, establish global and local level permissions for systems, cameras, and data streams. DIGIOP Control also allows you to create groups and auto tours by customizing your dashboard to improve real time store visibility and performance. DIGIOP Core - An extensible video recording platform that provides real-time recording of analog and IP cameras. DIGIOP Core manages, records, and stores digital video and images, and controls camera PTZ. It also includes several surveillance management features including system security and activity logging. Core software can be configured to display live video as it s recorded, or to run in the background and archive video data for display using DIGIOP Connect. DIGIOP Data - A data management software that integrates external data with video recorded by DIGIOP Core. This information can be displayed and retrieved with DIGIOP Connect. DIGIOP Data integrates video with retail Point-of-Sale (POS), to school Time & Attendance, to healthcare Electronic Access Control (EAC), etc. to expand the potential of your system. There is no direct user interface to configure or control DIGIOP Data. In NVRs and hdvrs, analog cameras are added to the system and assigned to video channels by the video connector they are attached to. IP cameras are added to the system through the DIGIOP Control interface, a web-based configuration and management feature of the system. All DIGIOP IP cameras and encoders include an IPAdmin Tool, a Microsoft Windows-based application for configuring network settings and firmware updates. Depending on your NVR or hdvr, IPAdmin Tool may be pre-installed. Local and Hosted-Enterprise Management The DIGIOP ELEMENTS server can be managed either locally or by DIGIOP. With a locally managed NVR or hdvr server, the configuration settings are retained on the server. In a hosted enterprise environment, DIGIOP manages the servers and saves the server configuration settings at DIGIOP. For hosted enterprise management, the NVR and hdvr servers must be accessible through NVR and hdvr Systems Setup Guide 1

6 SECTION 1: SYSTEM OVERVIEW the Internet. The selection of using either local or hosted enterprise management is made through the Enterprise Configuration Application in the Windows Start menu. IP Cameras Analog Cameras Router IPAdmin Tool DIGIOP Connect DIGIOP Control (remote access) DIGIOP Core Video & Data Servers DIGIOP Control NVR (IP and Data Devices) or hdvr (IP, Analog and Data Devices) = Local System Modem DIGIOP Connect DIGIOP Control (remote access) 2

7 SECTION 2: GETTING STARTED: UNPACKING YOUR SYSTEM SECTION 2 Getting Started: Unpacking Your System For most installations, DIGIOP NVR and hdvr systems come with everything needed to install and operate your system. 2.1 Unpacking the equipment Remove the equipment from its packaging and place it on a flat, clean surface. Inspect each item. If any visible damage is present, contact your supplier for a replacement. Verify that your order is complete. Within your order you should find: The number of cameras you ordered. Each IP camera includes a power supply, a software CD, and a Quick Installation Guide. Depending on your camera model, other items may be included. NVR or hdvr server including: Mouse (standard USB) Keyboard Video input cable(s) Power cord PTZ control cable (on some systems) PTZ RS-232 cable (on some systems) Recovery DVD Application disk Hardware Quick Start Guide, Software Quick Start Guides Surge protection and anti-virus warning document Accessories you ordered Refer to the user manual for the product for a list of specific items included with the product. The user manual may be provided on the CD included with the product. NOTE Large systems may be shipped in several cartons. 2.2 System installation tips Camera placement Use the information included in the packaging of your camera to mount and connect the unit to power and video cable(s). Plan your camera installation carefully. Identify the locations where cameras will provide the best coverage, considering: Field of view Cameras must be positioned so they can effectively view the entire area that must be monitored. Lighting Is there enough light in the field for the camera to see clearly? Is there intense light from the sun or shiny objects that reflect onto the camera lens? These conditions may affect the video quality and camera performance. NVR and hdvr Systems Setup Guide 3

8 SECTION 2: GETTING STARTED: UNPACKING YOUR SYSTEM Ease of installation Must be able to install the camera at the location, considering mounting hardware requirements, temperature, dust, moisture, etc. DIGIOP recommends that you bench test all cameras and cables before installing them. Weatherproof cameras Weatherproof cameras can be mounted in any open area, such as on a telephone pole or on the side of a building. However, for best results, we recommend you mount your cameras in a sheltered area, such as under the eave or roof of a building. Point the camera in the direction you wish to observe. When routing cable near the camera, allow enough slack to form a U shaped drop to help direct moisture, that accumulates on the cable, away from the camera. NOTE Cable connections are not weatherproof. Cable runs LAN/power cables can be run almost anywhere, and are frequently routed above drop/acoustic ceilings because of the ease of installation. For added security, we recommend you run your cables in areas with limited access to prevent tampering. Avoid running the cable near high voltage appliances such as fluorescent lighting. Electrical noise and magnetic fields produced by these devices may affect video signal quality. NVR/hDVR placement Your monitoring and recording equipment is central to the accurate capture of video evidence and constant surveillance. DIGIOP strongly suggests that it be installed in a secure location with access limited to authorized personnel. Additionally, NVRs and hdvrs generate heat and should be placed in a well ventilated area. Excessive heat will reduce the life span and reliability of the equipment. The monitor does NOT need to be on for recording to occur. NVRs and hdvrs will output and record video regardless of the operational status of the monitor as configured. Uninterruptible power supplies It is strongly suggested that power to the system be routed through an uninterruptible power supply (UPS). These devices will keep your security system running through most power outages, in addition to providing excellent voltage surge and drop protection. The UPS should support your video recorder and all cameras to ensure operation during power outages.! Be sure to following all CAUTIONS and WARNINGS found with the system. Failure to do so may result in injury or damage to the equipment. WARNING 4

9 SECTION 2: GETTING STARTED: UNPACKING YOUR SYSTEM Notes: IP devices systems are compatible with many IP devices such as DIGIOP and Observint Technologies BLACK and The BLACK Line cameras and encoders, and many AXIS, Sony, Arecont, Canon, IQEye, ACTi, LG, 3S and other manufacturer s cameras and encoders. NTSC or PAL systems are compatible with NTSC or PAL, respectively, analog cameras. Ground loops and power fluctuations To ensure high-quality image capture and to prevent issues, check the system for ground loops and power fluctuations across the whole system. Low-light adjustments Adjust the lighting, focus, or iris of the camera properly to avoid unnecessary motion detection in low-light conditions. PTZ systems do not support PTZ data signals or power on the video coax cables. Run separate cables to accommodate system needs. Audio All units come with at least one channel of audio; some come with multiple channels. Voice recording Plug the microphone for voice recording into the microphone input jack. When the audio signal is line level, then connect to the line-in jack. Connect the speaker to replay the recorded audio. The output signal is line level and requires an amplifier to boost the output signal for a speaker. Sensor inputs These are activated by dry contact devices (the contact of a relay that does not make or break a current; usually some other relay or device starts or stops the current) and are not balanced. Inputs connect to either N/O (normally open) or N/C (normally closed) sensor contacts. Each input is configured in the software, depending on the input type. To confirm correct operation, close the sensor device for at least 0.5 seconds. Sensor outputs These can be activated automatically with DIGIOP Control, or manually with DIGIOP Connect. Relays When using the Relay outputs, ensure that the voltage/current capacity of the relays is not exceeded. Network Connections The Network settings are used to configure your system for DIGIOP Control, DIGIOP Connect, and DIGIOP ELEMENTS accounts. IP devices When using IP devices, to ensure that adequate bandwidth is available for system operations and video transmission, set up a separate or segregated network. See the IP device manufacturer s recommendations for bandwidth requirements. Printers If you are using a printer, make sure to use a good quality, color printer and appropriate paper to achieve optimal results. NVR and hdvr Systems Setup Guide 5

10 SECTION 3: SYSTEM SETUP SECTION 3 System Setup Your DIGIOP NVR/hDVR system includes the computer with the DIGIOP ELEMENTS software and the analog and IP cameras and encoders that you added to it. The NVR or hdvr and IP cameras and encoders are usually configured with fixed (static) IP addresses on the same subnet. Analog cameras are connected directly to the computer through integrated video and audio capture hardware, or can be connected across the LAN through an IP encoder. Each camera and encoder model has specific installation and usage instructions. Review these instructions carefully when planning the setup of your system. Since many systems include the high-performance DIGIOP cameras, extra consideration is included herein to aid their installation and setup. The general procedure for installing and setting up your system is shown in the following flow chart. Check network for compatibility with default IP addresses. Determine the network settings for all IP devices. Install IP camera or encoder: - Connect audio, etc. - Connect network cable - Connect power Configure camera/ encoder network settings. Section 3.1 Section 3.2 Section 3.3 Section 3.3 Yes Setup the camera configuration: - Video settings - Setup motion detection. - Etc. Section 3.3 Install another IP camera? Section 3.4 No Install NVR/hDVR hardware. - Install and setup a monitor Sections 3.5 Install analog cameras in their surveillance locations: - Route power, video audio cables to hdvr Sections 3.6 Connect analog cameras to the hdvr: - Connect video and audio cables - Connect sensors and alarms Section 3.7 Configure the NVR/hDVR clock and network settings Sections 3.8 Configure DIGIOP VIDEO SERVER Sections 3.9 Add (analog/ip) cameras to the NVR/hDVR - Name camera channel - Add IP cameras not discovered - Edit camera settings Sections 3.9 Edit Camera Settings, Setup record triggering. Sections 3.10, 3.11 Configure system Notifications Sections 3.12 Configure DIGIOP DATA SERVER - Add data devices Sections 3.13 Install DIGIOP Connect software. - Link to an NVR/hDVR. - Add video or data servers - Logout of Connect Sections 3.14 General Installation and Setup Flowchart 6

11 SECTION 3: SYSTEM SETUP 3.1 Check LAN for default IP address compatibility All IP devices (computers, cameras, encoders, etc.) are initially setup with factory default network settings. Some devices are preset with fixed (static) IP address, while others acquire their network settings through a DHCP server. For instance, all DIGIOP IP cameras and encoders are factory configured to acquire an IP address from a DHCP server, if one is present, or default to the factory preset IP address To avoid addressing conflicts on networks without DHCP, perform the following steps to check the network before connecting your camera to ensure that network conflicts won t occur. On networks with DHCP, skip to section At a Microsoft Windows computer attached to the LAN subnet where the camera will be connected (surveillance network), open a Command Prompt window. a. Click the Windows Start button. If using Windows XP, select Run. b. In the Search.. field (Windows Vista or Windows 7), or Open field (Windows XP), enter cmd, then click OK. 2. At the command prompt, use the ping command to see if the default IP address of your IP device is in use. If the default static IP address is , enter: ping The Request timed out response indicates that the IP address is not currently in use and the camera can probably be connected without causing conflicts. NVR and hdvr Systems Setup Guide 7

12 SECTION 3: SYSTEM SETUP A Reply from.. message received from a ping indicates that an active device with that IP address exists on the network, and new devices with that address shouldn t be attached to that network without first changing the network settings of the device. Use the manufacturer s recommended procedure for changing the address before attaching it to the LAN. NOTE For DIGIOP cameras and encoders To change the IP address before connecting it to the surveillance LAN: - Determine the new IP address for the device using the procedure outlined in section 3.2 below. - Setup the device temporarily on a LAN where is not in use and power it on. - Install the IPAdmin Tool on a computer on the LAN where the device is temporarily located (see Section 3.3) - Use the IPAdmin Tool to setup the new IP address, subnet mask, and gateway for the device (see Section 3.5 below) - Power off the device and disconnect it from the LAN where it was temporarily setup. It will retain the new network settings you configured it with. 3. Use the ping command to verify that the static IP addresses of other devices in your surveillance system won t conflict with devices already installed on the network. 3.2 Determine the network settings for each IP device Consult with your LAN network administrator to obtain a list of network settings for each IP device, including the NVR or hdvr and all cameras and encoders, you will attach to your LAN. You must use a static IP address for your surveillance system to ensure connectability with the NVR or hdvr. The IP Device Summary table in Appendix E may be useful for logging your network settings. To determine (or verify) which IP addresses are available on your surveillance network, use the ping command as described in section 3.1 to test each address. Also, determine the subnet mask, gateway, and the DNS address (if used). The subnet mask and gateway may be the same as the computer you use to access the network, and can be found with the ipconfig command in the command prompt window. Example: Typical use of ipconfig in Windows XP When an adequate number of unassigned IP addresses is determined, continue with the next section. 8

13 SECTION 3: SYSTEM SETUP 3.3 Install and connect the IP camera/encoder to the LAN 1. Use the Device Log (see Appendix G) to record the description, MAC address, network settings (IP address, subnet mask, gateway, and DNS server address), and the location to assign to each camera. 2. Bench test the camera or install it in the surveillance location in accordance with the manufactures suggested procedure. NOTE If your camera will be powered with a PoE switch, use this switch in the power/lan connection to verify the functionality of the switch. Refer to APPENDIX G Power over Ethernet on page 79 for more information about PoE powering and your camera. 3. Connect your IP camera to the LAN. Use the manufacturer s suggested procedure to configure its network settings. For DIGIOP cameras and encoders, see Appendix D. 4. Adjust the camera video settings, setup the motion detection configuration, time and time zone, etc. if necessary. 5. Verify connectability to the device using network based software as suggested by the manufacturer. For DIGIOP cameras and encoders, see Appendix D. 3.4 Repeat for all IP cameras Repeat step 3.3 for each camera or encoder you install. Setup one camera at a time to prevent network conflicts between cameras that have the same initial IP address. 3.5 Install the NVR or hdvr hardware Install your NVR or hdvr hardware. Refer to the Quick Start Guide included with the equipment. Do not power on the NVR/hDVR at this time Install and setup the monitor Install and setup your monitor in accordance with the instructions provided with it. Connect the monitor to your NVR or hdvr at this time, but do not power it on. 3.6 Install analog cameras (hdvr systems only) Refer to section 2.2 System installation tips on page 3 for useful information about installing cameras. If you are installing an hdvr system with analog cameras, do the following: NVR and hdvr Systems Setup Guide 9

14 SECTION 3: SYSTEM SETUP 1. Install and setup all analog cameras in their surveillance locations in accordance with the manufacture s suggested procedures. 2. Route the video/audio/power extension cable from each camera to the location where the hdvr is installed. NOTE Typically, the power connectors on video extension cables are different at each end. When routing these cables, ensure that the connectors match the devices they attach to. 3.7 Connect analog cameras, I/O sensors and alarms to hdvr Analog cameras are assigned to camera channels in the DIGIOP Core software by attaching them to the video connector associated with the channel. Similarly, audio sources are associated with camera channels by attaching them to the audio connector associated with the camera channel. NOTE If you purchased a DIGIOP server pre-configured with an SV4000 Storage Vault, an expansion card slot will include an STR-CTRL controller card. The expansion card arrangement will be different from that shown below for your server. 3. Connect the video adapter cable(s) provided with your system to the video capture card in the expansion slot of the computer. The video capture card in some computers accommodate a single 16-channel adapter with BNC and a DVI-style connector, another type provides an 8-channel adapter with BNC and a VGA style connector. Notice that all BNC connectors are labeled for the channel number assigned to the connector. (See the images below for your system.) Typical 16-channel video adapter cable (with DVI style connector) 10

15 SECTION 3: SYSTEM SETUP Typical 8-channel video cable adapter Typical 8-channel audio cable adapter Back panel Expansion cards Power cable connector Power On / Off switch FlexVR 2U backpanel (DM series systems) The FlexVR 2U chassis DI series systems has no expansion cards. Video In DVI connector for video adapter dongle DM16 series expansion cards NVR and hdvr Systems Setup Guide 11

16 SECTION 3: SYSTEM SETUP Back panel Expansion cards Power cable connector Power On / Off switch FlexVR 3U backpanel (DH, DM sseries systems The FlexVR 3U chassis DI series systems have no expansion cards. Video capture card: Ch 1-16 in, Spot out 1, 2 DM16 series expansion cards Sensors and Control Terminals Spot out (Ch 1-16) Ch 9-16 in Ch 1-8 in Audio Ch 9-16 in Audio Ch 1-8 in Control 1 Control 2 Control 3 Control 4 Ground Sensor 1 Sensor 2 Sensor 3 Sensor 4 Ground RS485: TX+, TX, RX+, RX Video capture card DH16 series expansion cards 12

17 SECTION 3: SYSTEM SETUP Spot out (Ch 1-16) Spot out (Ch 25-32) Ch in Ch 9-16 in Ch in Ch 1-8 in Video capture cards Sensors and Control Terminals DH32 series expansion cards Audio Ch 9-16 in Audio Ch 1-8 in Control 1 Control 2 Control 3 Control 4 Ground Sensor 1 Sensor 2 Sensor 3 Sensor 4 Ground RS485: TX+, TX, RX+, RX Security Cable Slot Padlock Ring Power Supply Diagnostic Button Power Supply Diagnostic Light Power Connector Back Panel Connectors OptiPlex 990 backpanel (AI50, AH, PH series systems) Expansion Card Slots NVR and hdvr Systems Setup Guide 13

18 SECTION 3: SYSTEM SETUP Audio In CH9 - CH16 Sensors and Control Terminals Video In CH17 - CH32 Video In CH1 - CH16 Audio In CH1 - CH8 Network card RS485 Terminals: TX+ TX RX+ RX Control 1 Control 2 Control 3 Control 4 Ground Sensor 1 Sensor 2 Sensor 3 Sensor 4 Ground OptiPlex 990 expansion slots (AH series systems) Sensor 1 Ground Sensor 2 Ground Sensor 3 Ground Sensor 4 Ground Relay 2 Ground Relay 1 Ground RS485 TRX + RS485 TRX Video In CH9 - CH16 Audio In CH3 - CH4 (PH only) Video In CH1 - CH8 Audio In CH1 - CH2 (PH only) Optiplex 990 expansion slots (PH series systems) The OptiPlex 990 chassis AI series system hardware has no expansion cards. Power Self-Test Button Power Status LED Cover Release Latch Security Cable Slot Expansion Slots Back Panel Connectors Power Cable Connector OptiPlex XE backpanel (EH30, EI30 series systems) 14

19 SECTION 3: SYSTEM SETUP Video In DVI Connector (EH only) Audio Input CH1 - CH4 (bottom to top) (EH30 only) Output 1 Output 2 Ground Input 1 Input 2 Input 3 Input 4 Ground TRX + TRX RX + RX The OptiPlex XE chassis EI series system has no expansion cards. OptiPlex XE expansion slots (EH series systems) Padlock ring Security Cable Slot Power Cable Connector Back Panel Connectors Expansion Slots Optiplex 790 chassis backpanel (EH21 series systems) Diagnostic LED Power Supply Diagnostic Button The OptiPlex 790 chassis EI21 series system has no expansion cards. Output 1 Output 2 Ground Input 1 Input 2 Input 3 Input 4 Ground TRX + TRX RX + RX Spot Out Connector Video In Connector Network Interface Card Optiplex 790 EH2104 expansion slots NVR and hdvr Systems Setup Guide 15

20 SECTION 3: SYSTEM SETUP Output 1 Output 2 Ground Input 1 Input 2 Input 3 Input 4 Ground TRX + TRX RX + RX Audio Inputs CH1 - CH4 (bottom to top) Video In Connector Network Interface Card Optiplex 790 EH2108, EH2116 expansion slots Padlock ring Cover Release Latch Expansion Slots Back Panel Connectors Power Cable Connector Optiplex 780 Chassis backpanel (EH20 series systems) Security Cable Slot Video In Connector Audio Inputs CH1 - CH4 (bottom to top) Output 1 Output 2 Ground Input 1 Input 2 Input 3 Input 4 Ground TRX + TRX RX + RX Optiplex 780 EH2008, EH2016 expansion slots 16

21 SECTION 3: SYSTEM SETUP Padlock ring Security Cable Slot Power Cable Connector Back Panel Connectors Expansion Slots Diagnostic Diagnostic Light Button Optiplex 7010 chassis backpanel (EH22, EI22 series systems) Output 1 Output 2 Ground Input 1 Input 2 Input 3 Input 4 Ground TRX + TRX RX + RX Spot Out Connector Video In Connector Network Interface Card Output 1 Output 2 Ground Input 1 Input 2 Input 3 Input 4 Ground TRX + TRX RX + RX Audio Inputs CH1 - CH4 (bottom to top) Capture Card Video In Connector Network Interface Card EH2204 (left) and EH2208/EH2216 (right) expansion slots NOTE If your computer hardware includes a 4-channel audio PC card and you are installing a camera with audio, connect the camera video input to channel 1, 2, 3, or 4. Connectors on the 4-channel audio PC card are for channels 1 4, bottom to top. NVR and hdvr Systems Setup Guide 17

22 SECTION 3: SYSTEM SETUP Security Cable Slot Padlock ring Diagnostic Light Diagnostic Button Power Cable Connector Back Panel Connectors Optiplex 9010 chassis backpanel (AH, AI series systems) Expansion Slots Audio In CH9 - CH16 Sensors and Control Terminals Video In CH17 - CH32 Video In CH1 - CH16 Audio In CH1 - CH8 Control 1 Control 2 Control 3 Control 4 Ground Sensor 1 Sensor 2 Sensor 3 Sensor 4 Ground RS485 Terminals: Network card TX+ TX RX+ RX AH systems expansion slots 4. Connect the audio adapter cable(s) to the audio capture card of the monitoring console computer. The audio capture card may have 4 inputs (numbered 1 4, bottom to top), or an audio adapter cable similar to the video adapter cable, but includes RCA female connectors instead of a BNC connectors. 5. Connect the analog camera video cables to the video adapter cable. Note that the each connector is numbered for the assigned camera channel in the DIGIOP Digital Surveillance Monitoring System software. 6. If a camera has an associated audio channel, connect the camera audio input to the audio channel (on the audio adapter cable or 4-channel PC card) marked with the same channel number the camera video cable is connected to. For instance, if 18

23 SECTION 3: SYSTEM SETUP the camera video input is attached to the CH 4 connector on the video adapter cable, connect the associated audio input to the CH 4 connector of the audio adapter cable Make I/O connections Make connection to sensors (input), relays (output) and an RS485 trunk as needed (see connector diagrams above). When selecting the wire size and color for these connections, follow local codes. Sensor inputs can be configured in the DIGIOP Control software to trigger recording of one or more cameras. Sensors and relays can be normally open (NO) or normally closed (NC) type devices. NOTE Normally open (NO) sensors are active when the contacts are closed. Normally closed (NC) sensors are active when the sensor contacts are open. RS485 terminals (TX+/, RX+/ ) provide a 4-wire RS485 interface For new DIGIOP servers pre-configured with the SV4000 Storage Vault If you purchased your with the SV4000 Storage Vault and it was pre-configured by DIGIOP, use the instructions provided with the SV4000 to setup the hardware, connect SAS interface cable to the DIGIOP server STR-CTRL controller card, and power it on. No additional software configuration of the server is required. Wait at least 30 seconds before powering on the DIGIOP server in the steps below. If you purchased an SV4000 that is not pre-configured with your DIGIOP server, follow the setup instructions in provided with the SV4000, including installing the STR-CTRL controller, loading drivers in the DIGIOP server, and editing the DiSSFactory.ini file appropriately. 3.8 Configure NVR/hDVR clock and network settings Your NVR/hDVR server, buy default, is configured to acquire network settings from a DHCP server. Since DHCP configured devices have changeable network settings, it is suggested that you configure your server with static settings to simplify connecting to it from other computers. Only IPv4 is supported. If you prefer to retain the default DHCP setup, skip this procedure. Within the initial system configuration, changing the NVR/hDVR network settings are performed using Windows 7 procedures (see below). NVR and hdvr Systems Setup Guide 19

24 SECTION 3: SYSTEM SETUP! WARNING Before powering on your server, make sure the power sources are grounded. This helps prevent personal injury or damage to the equipment. 1. Before connecting the power, ensure that the power source configuration switch on the back of the computer (computer power supply) is set correctly. 2. Make sure all cables are securely attached. 1. Power on your NVR or hdvr and allow it to progress to the windows desktop display. NVR/hDVR server desktop display 2. Click the clock and date entry in the lower-right corner (system tray) of the desktop. Click Change Date and time settings.., then use the accepted Windows 7 system procedure to configure your server with the local time and time zone. 3. Use the accepted Windows 7 system procedure to configure the network settings of you NVR. 4. Skip to the next subsection of this manual. 3.9 Add cameras to the NVR/hDVR IP cameras are added to the NVR/hDVR and configured through the DIGIOP Control interface. The DIGIOP Control interface can be opened through a web browser either in the NVR or hdvr, across the local LAN were the NVR or hdvr is installed, or from a PC on the Internet. To use advanced configuration features such as adding additional licenses, see the DIGIOP Control V8.7 User Manual. 20

25 SECTION 3: SYSTEM SETUP Login to DIGIOP Control 1. To open DIGIOP Control: a. From the server desktop: Start the Microsoft Internet Explorer (IE) browser. The URL defaults to: You can also use the address b. From a computer on the LAN with the NVR/hDVR: DIGIOP Control can be accessed from any computer with Microsoft Internet Explorer across the LAN on the subnet where the DVR is networked. Open the browser and use the URL: <IP Address>/digiop/digiop where IP Address can be the fixed IP address of the DVR or the DNS address. In the examples shown here, the IP address is , and is on the same subnet as the computer that is accessing it from. The URL to use is: c. For DIGIOP hosted servers: Open Microsoft Internet Explorer. Use the URL: elements.digiop.com 2. In the Welcome window, enter your assigned Username, Password, and Customer name. The default administrative username/password for NVRs and hdvrs is admin/admin. For local login, the customer name should be digiop. 3. Click Login. After a successful login, the NVR/hDVR Home page will appear. NVR and hdvr Systems Setup Guide 21

26 SECTION 3: SYSTEM SETUP Edit Button (to change object options) Secure/Permissions Button (to set an object permission) Info Button (displays software version, status, license capabilities) Log Off (exit) Home Button (return to here) New Button (to add objects to the tree) Customer Name Data Server Video Server Analog and IP Cameras Added to the Video Server Delete Button (delete objects) Manage Versions (update software) Account (change User information) Object Tree (Items Configured in System) Refresh Button (to update object tree) NOTE: In this example, 4VR5YQ1 is the system hostname DIGIOP VIDEO SERVER - Edit Settings To open DIGIOP VIDEO SERVER the settings window, click the Video Sever icon in the object tree to highlight it, then click the Edit button in the application header. The screen below shows the edit menu for a hdvr which includes additional setup links for the video capture board and PTZ camera profiles. NOTE Do not delete the Video Server or Data Server in the Object Tree. 22

27 SECTION 3: SYSTEM SETUP In the DIGIOP VIDEO SERVER menu, you can rename the server, select a different Time Zone, and setup a User-defined Address. The User-defined Address is useful for unique network situations only. Normally additional configurations, or a change in the network configuration, is not needed. The Discover IP Cameras option causes the server to search the network for all supported IP cameras. Check the box if you want to use this feature. The Auto Configure IP Cameras option causes the server to add all compatible IP cameras it finds on the network to the system. If the network contains more cameras than you have licenses for, or some IP cameras on the network are used by other DVRs, using this feature may cause configuration issues. After changing any of these parameters, click Save. Click Cancel to close the window without saving. If you are configuring a hdvr, the menu also includes a link to the video capture card, a PTZ camera profile screen, and a Spot Monitor Tour box hdvrs only - configure hdvr capture board Click the link Configure the <type> capture board link to open the menu for the board. NVR and hdvr Systems Setup Guide 23

28 SECTION 3: SYSTEM SETUP The menu for the S960 Capture Board is shown below. Menus for other capture boards types are similar, but may appear different. To change the settings on this board: 1. Open the Video Standard drop-down menu, and select either NTSC or PAL. 2. Open the CODEC drop-down menu, then select either MPEG4 or H.264. NOTE H.264 compression demands a large amount of processor use. It is not recommended on systems with more than 8 cameras. 3. Click Save to retain your settings, or Cancel to close the window. CREATE NEW ANALOG PTZ PROFILE If your DIGIOP system will include PTZ cameras, use the following steps to configure the PTZ interface. Click the link Create new analog PTZ profile link to open the menu for the camera. 24

29 SECTION 3: SYSTEM SETUP In the menu above, open the Protocol drop-down menu to select the camera protocol, then open the Serial Port drop-down list to select the COM port to use with the protocol. Click Save to retain your settings, or Cancel to close the window hdvrs only - Add analog cameras DIGIOP Control adds analog cameras to the video server when they are connected to the adapter cable of the video capture card. Each cameras is assigned to the video channel is physically connected to. Analog cameras appear in DIGIOP Control as.camera 1 for the camera connected to analog channel 1,.Camera 2 for the camera connected to channel 2, etc. 1. Find the Systems entry in the list in the left frame of the home page,then click the icon to open the Systems list. 2. Find the Video Server entry, then click the icon to open the camera list. In the window below,.camera 1 and.camera 2 were added automatically. Edit button Video Server Analog cameras automatically added I 3. In the list under the Video server, click the name of the analog camera you want to configure. NVR and hdvr Systems Setup Guide 25

30 SECTION 3: SYSTEM SETUP 4. Click the Edit button The Camera configuration window will open. In this menu you can: a. Change the name of the camera by editing the field. b. Change the recording mode. Open the drop-down menu and select either Motion & Event, Continuous & Event, or Event only. NOTE An event, such as a sensor input becoming active, can be used to trigger video recording. To configure your camera for event recording, see 3.11 Recorder Events on page 34. c. Change the Pre-record and Post-record times using the drop-down menus (select 0 ~ 15 seconds). d. Select the preferred Resolution and Frame Rate from the drop-down lists. e. Check Use Audio and Use PTZ if these options apply. f. Drag the marker on the Video Quality slider bar to set the video quality you need. g. Click Configure Motion Settings to setup the motion detection zone(s), then scroll down to the bottom of the frame. The grid overlay identifies the area of the video that is sensed for motion. Initially, the entire video image is selected for motion sensing. The Sensitivity setting is represents how sensitive the motion detection area is to detect motion. A large sensitivity number will detect small objects, whereas a small number will not. The default value is 60. Drawing Mode Draw enables you to select individual cells in the grid for motion sensing by holding down the left mouse button and dragging the cursor across the cells you want to select. Similarly, to de-select cells, click Erase, then hold down the left mouse button and drag the cursor across the cells that are not important. 26

31 SECTION 3: SYSTEM SETUP Click Clear All, Select All, or Invert to act on the entire video image. Click Refresh to refresh the video image. 5. Click Save to retain your settings. 6. Repeat this procedure for all analog cameras added to the system Add a Discovered IP cameras to the NVR/hDVR If the Discover IP Cameras option was selected when the Video server was configured (see DIGIOP VIDEO SERVER - Edit Settings on page 17), the list of discovered cameras appears in the window below. the DIGIOP server will automatically discover the DIGIOP compatible IP cameras it can connect to. To add these IP cameras to the NVR/hDVR: 1. Find the Systems entry in the list in the left frame of the home page,then click the icon to open the Systems list. 2. Find the Video Server entry, then click the New button. When the DIGIOP Video Server was setup (see DIGIOP VIDEO SERVER - Edit Settings on page 17), if you chose to Discover IP cameras, they are listed in this window (see below). New button Video Server 3. In the Add a Camera frame, find the IP address of the camera you want to add, then click the associated select action link. In this example, the select button for the model N8072 camera was clicked. NVR and hdvr Systems Setup Guide 27

32 SECTION 3: SYSTEM SETUP 4. Edit the fields shown in the menu as needed. 5. Click Configure Motion Settings to setup the motion detection areas(s), then scroll down to the bottom of the frame. 28

33 SECTION 3: SYSTEM SETUP NOTE In the Configure Motion Settings frame: 3S, LG, and BLACK brand IP camera show motion detection areas in blue (see above) Axis cameras motion detection areas in red Some camera models support both Sensitivity and Threshold adjustments. Only the supported settings are displayed. Different camera models support a minimum and maximum number of regions. The menu indicates the number of regions configured and the minimum/maximum allowed for the camera The following buttons are available: Select None: deselect all motion detection areas Remove Selected: remove the selected motion detection area. The selected area is bordered in white. Refresh Image: fetch a new image from the camera Cover All: remove all configured motion detection areas and create a new area of the selected type (include (default) or exclude, if selectable) to cover the entire image Initially the entire video frame is selected for motion detection. To improve processor efficiency, select only the portions of the image that need to be sensed for motion:»» Click Remove Selected to clear all motion detection areas.»» Using a mouse, drag a rectangle over the area you want to sense for motion. The selected area is masked by a semi-opaque box with a light-colored border.»» For the area selected, adjust the Sensitivity (slider) of the area you selected. A large sensitivity number will detect small objects, whereas a small number will not. The default value is 60.»» Adjust the Threshold (slider) of the area you selected. Threshold sets the amount of the detection area that has to change before motion is sensed. 6. Click Save to retain your settings. Notice that the camera you added now appears in the object tree in the left frame. 7. Repeat this procedure to add additional cameras to DIGIOP Control. 8. In the left frame of the home window, open the Systems list, then open the click the icon in front of the video server. Entries for the cameras you added will appear in the list. NVR and hdvr Systems Setup Guide 29

34 SECTION 3: SYSTEM SETUP Add an IP camera not Discovered If you chose to not Discover IP Cameras when you configured the Video Server, or if the camera you want to add was not Discovered, you can manually add IP cameras to DIGIOP Control. The cameras you add must be compatible with DIGIOP ELEMENTS. 1. Click the new action link in the Add a Camera pane. New Camera Action Link IP Cameras Added to These Channels 2. In the Camera settings list, select the brand from the drop-down list, then enter the remaining settings as needed. 30

35 SECTION 3: SYSTEM SETUP 3. Edit the files in the menu as needed to identify the camera. 4. Click Save to update the video server with the new IP camera. 5. In the device tree, click the entry for the camera you added, then click the Edit button. NVR and hdvr Systems Setup Guide 31

36 SECTION 3: SYSTEM SETUP Edit Button IP Camera Added 6. In the camera menu below, note that additional fields appeared. Edit those fields as needed. 32

37 SECTION 3: SYSTEM SETUP 7. Click Configure Motion Settings to setup the motion detection areas(s), then scroll down to the bottom of the frame. See Add a Discovered IP cameras to the NVR/hDVR on page 27 for more information on configuring IP camera motion settings. 8. Click Save to update the IP camera settings. 9. Repeat this of additional IP cameras not discovered Edit camera settings Camera settings, such as the Name, Brand, resolution, frame rate, record mode, etc. are edited within DIGIOP Control. Note that changing network settings here for an IP camera must also be performed within the camera setup. 1. In the list of cameras added to the video server, click the entry for the camera whose settings you want to edit, then click the Edit button at the top of the Home page. NVR and hdvr Systems Setup Guide 33

38 SECTION 3: SYSTEM SETUP The window above shows the settings for a 3S brand IP camera. The configuration settings for analog type cameras and different IP camera brands may be different depending on the features of the camera type and brand. 2. In the settings list at the right, change the items as needed. Refer to 3.9 Add cameras to the NVR/hDVR on page 17 for more information. 3. Click Save to update the video server Recorder Events Recorder events appear as Digital Inputs in the DIGIOP Control object tree. These events are created automatically when a hardware sensor input contacts close (activate). There are three kinds of hardware sensors: Sensor inputs on a server chassis (expansion) board (see the hardware quick start guide for your server) Digital inputs to IP cameras Phidgets digital input hardware Trigger recording on sensor input (hdvrs only) Digital Inputs to the server sensor board are useful for triggering camera(s) to record. Because DIGIOP Control is preset with the rule to Record Video On Digital Input, associating a camera with a digital input (data device sensing the input) can trigger DIGIOP Control to record the camera channel. The digital inputs to the sensor board must be activated at least once before they appear in the DIGIOP Control Recorder Events list (see below). To configure a camera to record on sensor input, do the following: NOTE Normally open (NO) sensors are active when the contacts are closed. Normally closed (NC) sensors are active when the sensor contacts are open. The rule Record Video On Digital Input can be configured to execute an action when any on of the following conditions occur: Always, Any Data Received, Digital Input Inactive, Digital Input Active, Digital Input Changed State. Refer to the DIGIOP Control V8.7 User Manual for more information. 1. Open the DIGIOP Control Video server object tree to list the cameras configured in the system. 34

39 SECTION 3: SYSTEM SETUP Camera dragged in from tree 2. Open the Data server object tree, then open the Recorder Events list. 3. Click (select) the Digital Input with the number of the sensor input that will trigger recording. 4. Click the Edit button to open a Data Driver menu for the Digital Input. 5. Drag the camera you want to record from the object tree to the Associated Resources box in the Data Driver menu of the Digital Input. 6. Click Save. NOTE Other data drivers, such as Phidgets server inputs, can be configured in DIGIOP Control to trigger video recording and other actions. Refer to the DIGIOP Control V8.7 User Manual for more information Configure system notifications Systems hosted by DIGIOP include the Notifications feature, which reports certain video server events to the user through DIGIOP Connect. Notifications are configured through DIGIOP Control and apply to all servers under the Customer name. To configure Notifications: 1. Click the Customer Name object in the left pane to select it. The Customer name is at the top of the object list. NVR and hdvr Systems Setup Guide 35

40 SECTION 3: SYSTEM SETUP 2. Click the Edit button at the top of the window to open the Notifications configuration menu. The current DIGIOP ELEMENTS release supports the following Notifications Event types: Not Recording: The server stopped recording to the database. This event is reported when it occurs, and once per hour during a sustained outage. System Offline: (DIGIOP hosted systems only) The system does not respond to a ping command. This event is reported when it occurs, and once per day during a sustained outage. Video Loss: No video signal was received by the DVR. This event is reported when it occurs, and once per hour during a sustained outage. 3. In the menu that opens in the right pane, select or deselect the system events you want to report through DIGIOP Control Notifications. 4. Click Save DIGIOP DATA SERVER - Edit Settings To open DIGIOP DATA SERVER the settings window, click the Data Sever icon in the object tree to highlight it, then click the Edit button in the application header. 36

41 SECTION 3: SYSTEM SETUP In the DIGIOP DATA SERVER menu, you can rename the server, select a different Time Zone, and setup a User-defined Address. The User-defined Address is useful for unique network situations only. Normally additional configurations, or a change in the network configuration, is not needed. After changing any of these parameters, click Save. Click Cancel to close the window without saving. NOTE DO NOT DELETE the IP addresses determined by DIGIOP ELEMENTS listed on the DIGIOP Data Server screen. On the screen shown above, these address are :24752 and :24752; they are likely to be different on your system. Administrative actions allows allow for a download to, upload from, or execute (remote execute) commands on the system. This feature is useful for system maintenance. To use this feature, click the + Create New Action bar, then enter the required parameters in the window Add data devices Add data devices to the system through DIGIOP Control. Refer to the DIGIOP Control V8.7 User Manual for more information. NVR and hdvr Systems Setup Guide 37

42 SECTION 3: SYSTEM SETUP 3.14 Viewing video from your cameras with DIGIOP Connect To view video from your cameras, install and configure DIGIOP Connect Install DIGIOP Connect DIGIOP Connect is provided on the Application disk included with your NVR or hdvr system software. During the installation process, the DIGIOP Connect installer will load Microsoft.NET Framework 4.0, if not previously installed. 1. Insert the Application disk into a DVD drive on your computer and allow it to open automatically. If the disk does not open automatically, open the disk in Windows Explorer, then execute the file runapplicationcd.exe. 2. Click the Install Software bar. 3. In the Install Software screen, click the DIGIOP Connect option on the left. 38

43 SECTION 3: SYSTEM SETUP 4. Click the Install DIGIOP Connect button and follow the screen prompts to install it on your computer. DIGIOP Connect can be installed in one of two modes: normal (default) mode, and Kiosk mode. Default mode: In this mode, DIGIOP Connect can be opened and closed similar to most Windows applications. Kiosk mode: In this mode, the application starts automatically after a Windows user logs in and runs in full-screen mode. DIGIOP Control users who login to Connect without the System Configure permission (see the DIGIOP Control V8.7 User Manual for more information) can logout of Connect, but cannot close the application or access the Windows desktop. Users with System Configure permission can close the application and access the Windows desktop when they logout. To use Kiosk mode, it must be selected during the installation of DIGIOP Connect. Check box for Kiosk mode 5. After you the software is installed, the DIGIOP Connect icon (see below) will appear on the desktop and an entry will be added to the Windows Start Menu Login to DIGIOP ELEMENTS through DIGIOP Connect 1. Start DIGIOP Connect by double clicking the DIGIOP desktop icon or using the Windows Start menu. When the login screen opens, the Windows desktop is not accessible. NVR and hdvr Systems Setup Guide 39

44 SECTION 3: SYSTEM SETUP 2. In the Site field, open the drop-down menu and select (local), then overwrite it with the IP address (network address) of the DIGIOP ELEMENTS server you want to connect to. In the Login window above, the system is hosted (local) ly. 3. Enter a username and password assigned to you by the system administrator. NOTE Several login Site options are available, depending on the configuration of the system you are connecting to. Refer to the DIGIOP Connect User Manual for more information. 4. On the Language line of the Welcome window, click the down arrow to open a dropdown list, and then click the language you prefer to use. 5. In the Customer field, enter either digiop or, for systems hosted by DIGIOP, the customer name assigned to the system by DIGIOP. In this example, the system is not hosted locally (not by DIGIOP ). 6. Click Login to start DIGIOP Connect. If you are notified that a newer version of DIGIOP Connect is available, follow the on-screen instructions to install it, then restart DIGIOP Connect. Connect Login with System Notifications present In the window above, the system was configured to send notifications, and the user role assigned to the username was configured to receive them. Notifications appear automatically after login. 7. If the Notifications tab is active, close the tab by clicking the red r. 40

45 SECTION 3: SYSTEM SETUP 8. Open the video server tree in the left frame. 9. Drag a camera listed under the video server to a cell in the Live tab. Drag other cameras to other cells as needed to ensure that you can see video from your cameras with Connect Logout of DIGIOP Connect DIGIOP Connect includes three ways to logout: Logout and return to the DIGIOP Connect login screen (default or Kiosk mode installation): Click the DIGIOP logo in the upper left corner of the DIGIOP Connect application window, then select Logout. Logout and close DIGIOP Connect (default installation): Click the window close icon ( )in the upper right corner of the DIGIOP Connect application window. Logout and close DIGIOP Connect (Kiosk mode installation): For users with users with System Configure permission, click the window close icon ( )in the upper-right corner of the DIGIOP Connect application window. For users without System Configure permission, the window close icon does not appear; they can only logout as described above and return to the login screen. NVR and hdvr Systems Setup Guide 41

46 SECTION 3: SYSTEM SETUP DIGIOP icon Logout to return to the Connect Login screen Logout to close Connect 3.15 Using the GoMobile smartphone app GoMobile is a free smartphone application for viewing live video from any camera on your DIGIOP ELEMENTS hdvr or NVR. It: Supports video from locally managed or hosted systems on elements.digiop.com Includes optimized viewing delivery on mobile devices, video auto-scales and frame rate auto-adjusts Adheres to permissions for users and roles set in DIGIOP Control associated with live video To get the DIGIOP GoMobile app for your iphone or ipad, go to the Apple AppStore and search for DIGIOP. GoMobile requires IOS- 5.x platform and DIGIOP server or newer. You can download the GoMobile for Android from your Android app store. To test the app on a DIGIOP demo system, do the following: 1. Open DIGIOP GoMobile app. 2. When prompted, enter the following credentials: User Name = Agent Password = 1234 Site = elements.digiop.com Customer Name = Demo 3. Click on Login. 4. Click on Systems. 5. Select one of the DIGIOP systems listed (EI Series or EH Series). Then, view any of the live cameras to see what s happening at the DIGIOP office. 42

47 SECTION 3: SYSTEM SETUP To use GoMobile with your DIGIOP system: 1. Configure the router servicing the network where your system is installed so the system is accessible from the Internet. For port usage information, refer to APPENDIX F TCP/IP Port Settings and the Firewall on page Follow the example above for accessing the DIGIOP demo system, using the credentials you normally use to connect to your system from the Internet with DIGIOP Connect. NVR and hdvr Systems Setup Guide 43

48 APPENDIX A: FAQ APPENDIX A FAQ QQ AA QQ AA QQ AA QQ AA I cannot see video from my camera at the DVR (NVR or hdvr). What can I do to restore the video? Resolution of Loss of Video problems can be specific to the camera model, the location where it is installed, and the configuration. However, many common problems can be isolated by doing the following: For IP cameras, test the network connectivity to the device using your (manufacturer specific) IP camera network utility or with a ping command. Do all the cameras on your network respond? If YES, the LAN and power to the camera is probably OK. If NO, check the LAN cable, Ethernet signal, and power at the camera. If faulty, correct the problem and recheck the video streaming. Reset the camera. Check the camera lens for blockages, dirt, etc. and clean if needed. For cameras that have an analog video output (BNC adapter), connect a portable monitor to the camera to verify that it is producing a good video signal. If the video signal is NOT good, the camera may need to be replaced. Everything is hooked up and working, but the video that is recorded is jerky and not smooth. Is there something wrong with my system? Smoothness of recorded video is dependent upon several factors including compression level, capture size, and the maximum frame rate of your recorder. Most NVR/hDVRs record at frame rates of 30, 90, or 120 frames per second (fps). The frame rate of your NVR/hDVR is divided between each channel being recorded. For example, a 90 fps DVR recording 4 channels will record 22 fps per channel, which will appear very smooth. A 120 fps NVR/hDVR recording 9 channels will record 13 fps, which will appear less smooth and fluid, particularly when compared to a TV broadcast at fps. If there are irregular gaps in the video, or a momentary loss of video, there could be problems in the system. Call DIGIOP Support at for assistance. Why can t I get a good picture from one of my cameras? The camera s power light is blinking or flickering. This is usually a symptom of low voltage at the camera. You may have a cable run that is too long, a defective cable, or an insufficient power supply. Try using a better quality cable, or plug the power adapter directly into the camera to bypass the cable all together. I installed the cables to my analog video equipment, but the power plug won t fit into the camera or the power adapter: Chances are you ve run the cable backwards. Only one end of the camera cables supplied by your supplier will fit the camera, while only the other end will fit the power adapter. The cable will need to be pulled, and run the other direction. 44

49 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING APPENDIX B Server Hardware Troubleshooting If you have problems with your system, check the following information. For additional questions, please contact DIGIOP Support at B.1 Dell Optiplex XE hardware common error indications POWER BUTTON LIGHT CODES The diagnostic lights give much more information about the system state, but legacy power light states are also supported in your computer. The power light states are shown in following table. Power Light State Off Blinking Amber Solid Amber Blinking Green Solid Green Description Power is off, light is blank. Initial state of light at power up. Indicates system has power, but the POWER_GOOD signal is not yet active. If the Hard Drive light is off, it is probable that the power supply needs to be replaced. If the Hard Drive light on, it is probable that an onboard regulator or VRM has failed. Look at the diagnostic lights for further information. Second state of the light at power up. Indicates the POWER_GOOD signal is active and it is probable that the power supply is fine. Look at the diagnostic lights for further information. System is in a low power state, either S1 or S3. Look at the diagnostic lights to determine which state the system is in. System is in S0 state, the normal power state of a functioning machine. The BIOS will turn the light to this state to indicate it has started fetching op-codes. BEEP CODES If the monitor cannot display error messages during the POST, the computer may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly. The following table lists the beep codes that may be generated during the POST. Most beep codes indicate a fatal error that prevents the computer from completing the boot routine until the indicated condition is corrected. Code Cause Code Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure NVR and hdvr Systems Setup Guide 45

50 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Code Cause DMA initialization failure DMA page register read/write failure 1-3 Video Memory Test failure through Memory not being properly identified or used Slave DMA register failure Master DMA register failure Master interrupt mask register failure Slave interrupt mask register failure Interrupt vector loading failure Keyboard Controller Test failure NVRAM power loss Invalid NVRAM configuration Video Memory Test failure Screen initialization failure Screen retrace failure Search for video ROM failure No timer tick Shutdown failure Gate A20 failure Unexpected interrupt in protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure DIAGNOSTIC LIGHTS To help troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the bank panel. When the computer starts normally, the lights flash before turning off. If the computer malfunctions, the sequence of the lights help to identify the problem. 46

51 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING NOTE After the computer completes POST, all four lights turn off before booting to the operating system. Light Pattern Problem Description Troubleshooting Steps The computer is in a normal off condition or a possible pre-bios failure has occurred. The diagnostic lights are not lit after the computer successfully boots to the operating system. A possible processor failure has occurred. Memory modules are detected, but a memory failure has occurred. A possible graphics card failure has occurred. A possible floppy drive or hard drive failure has occurred. A possible USB failure has occurred. No memory modules are detected. Memory modules are detected, but a memory configuration or compatibility error has occurred. A possible expansion card failure has occurred. Plug the computer into a working electrical outlet If the problem persists, contact Dell. Reseat the processor (see Processor information for your computer). If the problem persists, contact Dell. If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer. If the problem persists, contact Dell. Reseat any installed graphics cards. If available, install a working graphics card into your computer. If the problem persists, contact Dell. Reseat all power and data cables. Reinstall all USB devices and check all cable connections. If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer. If the problem persists, contact Dell Ensure that no special requirements for memory module/connector placement exist. Ensure that the memory you are using is supported by your computer (see the Specifications section for your computer). If the problem persists, contact Dell. Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer. If the problem persists, reinstall the card you removed, then remove a different card and restart the computer. Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts. If the problem persists, contact Dell. NVR and hdvr Systems Setup Guide 47

52 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Light Pattern Problem Description Troubleshooting Steps Another failure has occurred. Ensure that all hard drive and optical drive cables are properly connected to the system board. If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly. If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. If the problem persists, contact Dell B.2 Dell Optiplex 790, Optiplex 990 hardware common error indications BEEP CODES The system can emit a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beep and each set of beeps, the BIOS should detect if the user presses the power button. If so, BIOS will jump out from looping and execute the normal shutdown process and power system. Code Cause Microprocessor register failure NVRAM ROM BIOS checksum failure Programmable interval timer DMA initialization failure DMA page register read/write failure through DIMMs not being properly identified or used Slave DMA register failure Master DMA register failure Master interrupt mask register failure Slave interrupt mask register failure Interrupt vector loading failure Keyboard Controller Test failure NVRAM power loss NVRAM configuration Video Memory Test failure 48

53 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Code Cause Screen initialization failure Screen retrace failure Search for video ROM failure No time tick Shutdown failure Gate A20 failure Unexpected interrupt in protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math coprocessor test failure Cache test failure DIAGNOSTIC LEDS The diagnostic LEDs only serve as an indicator of the progress through the POST process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process. The diagnostic lights will blink when the power button is amber or off, and will not blink when it is blue. This has no other significance. Once the operating system starts to load, they turn off and are no longer visible. The system includes pre-post and POST LEDs in an attempt to help pinpointing a possible problem with the system easier and more accurate. Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps The computer is either turned off or is not receiving power. Re-seat the power cable in the power connector at the back of the computer and the electrical outlet. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the main power cable and front panel cable are securely connected to the system board. NVR and hdvr Systems Setup Guide 49

54 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps Optiplex 990 only: Optiplex 990 only: Optiplex 790 only: A possible system board failure has occurred. A possible system board, power supply, or peripheral failure has occurred. Memory modules are detected, but a memory power failure has occurred. A possible CPU or system board failure has occurred. BIOS may be corrupt or missing. Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. Power off computer, leaving the computer plugged in. Press and hold the power supply test button at the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be with your system board. If the LED next to the switch does not illuminate, disconnect all internal and external peripherals, and press and hold the power supply test button. If it illuminates, there could be a problem with a peripheral. If the LED still does not illuminate, remove the PSU connections from the system board, then press and hold the power supply button. If it illuminates, there could be a problem with the system board. If the LED still does not illuminate, the problem is with the power supply. If two or more memory modules are installed, remove the modules, then re-install one module and re-start the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If only one memory module is installed, try moving it to a different DIMM connector and re-start the computer. If available, install verified working memory of the same type into your computer. Replace the CPU with a known good CPU. If the computer still fails to boot, inspect the CPU socket for damage. The computer hardware is operating normally but the BIOS may be corrupt or missing. BIOS may be corrupt or missing. A possible system board failure has occurred. Power connector not installed properly. Possible peripheral card or system board failure has occurred. The computer hardware is operating normally but the BIOS may be corrupt or missing. Remove all peripheral cards from the PCI and PCI-E slots and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. Re-seat the 2x2 power connector from the power supply unit. Remove all peripheral cards from the PCI and PCI-E slots and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. 50

55 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps Optiplex 990 only: Optiplex 790 only: A possible system board failure has occurred. A possible coin cell battery failure has occurred. The computer is in a normal on condition. The diagnostic lights are not lit after the computer successfully boots to the operating system. A possible processor failure has occurred. Disconnect all internal and external peripherals, and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. If the problem persists, the system board is faulty. Remove the coin cell battery for one minute, reinstall the battery, and restart. Ensure that the display is connected and powered on. Re-seat the processor. Optiplex 990 only: Optiplex 990 only: Optiplex 790 only: Optiplex 990 only: A possible processor failure has occurred. Memory modules are detected, but a memory failure has occurred. A possible graphics card failure has occurred. A possible hard drive failure has occurred. A possible floppy drive or hard drive failure has occurred. A possible USB failure has occurred No memory modules are detected. Re-seat the processor. If two or more memory modules are installed, remove the modules (see your service manual), then re-install one module (see your service manual) and re-start the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer. Ensure that the display/monitor is plugged into a discrete graphic card. Re-seat any installed graphics cards. If available, install a working graphics card into your computer. Re-seat all power and data cables. Re-seat all power and data cables. Re-install all USB devices and check all cable connections. If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer. NVR and hdvr Systems Setup Guide 51

56 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps Memory modules are detected, but a memory configuration or compatibility error has occurred. A possible expansion card failure has occurred. A possible system board resource and/ or hardware failure has occurred. Some other failure has occurred. Ensure that no special requirements for memory module/connector placement exist. Ensure that the memory you are using is supported by your computer. Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer. If the problem persists, reinstall the card you removed, then remove a different card and restart the computer. Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts. Clear CMOS. Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. If the problem persists, the system board / system board component is faulty. Ensure that the display/monitor is plugged into a discrete graphic card. Ensure that all hard drives and optical drive cables are properly connected to the system board. If there is an error message on the screen identifying a problem with a device (such as the floppy drive [Optiplex 990] or hard drive), check the device to make sure it is functioning properly. If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. ERROR MESSAGES Error Message Address mark not found Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. Alert! Security override Jumper is installed. Attachment failed to respond Bad command or file name Bad error-correction code (ECC) on disk read Controller has failed Data error Decreasing available memory Description The BIOS found a faulty disk sector or could not find a particular disk sector. The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician. The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed. The floppy or hard drive controller cannot send data to the associated drive. Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. The floppy or hard drive controller detected an uncorrectable read error. The hard drive or the associated controller is defective. The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility. One or more memory modules may be faulty or improperly seated. Re-install the memory modules and, if necessary, replace them. 52

57 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Error Message Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Drive not ready Diskette write protected Gate A20 failure General failure Hard-disk drive configuration error Hard-disk drive controller failure Hard-disk drive failure Hard-disk drive read failure Invalid configuration information-please run SETUP program Invalid Memory configuration, please populate DIMM1 Keyboard failure Memory address line failure at address, read value expecting value Memory allocation error Memory data line failure at address, read value expecting value Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read value expecting value Memory size in CMOS invalid Memory tests terminated by keystroke No boot device available No boot sector on hard-disk drive No timer tick interrupt Description A cable may be loose or the computer configuration information may not match the hardware configuration. The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk. The floppy drive controller may be faulty. No floppy disk is in the drive. Put a floppy disk in the drive. The floppy disk is write-protected. Slide the write-protect notch to the open position. One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The operating system is unable to carry out the command. This message is usually followed by specific information for example, Printer out of paper. Take the appropriate action to resolve the problem. The hard drive failed initialization. The hard drive failed initialization. The hard drive failed initialization. The hard drive failed initialization. The computer configuration information does not match the hardware configuration. DIMM1 slot does not recognize a memory module. The module should be re-seated or installed. A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The software you are attempting to run is conflicting with the operating system, another program, or a utility. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The amount of memory recorded in the computer configuration information does not match the memory installed in the computer. A keystroke interrupted the memory test. The computer cannot find the floppy disk or hard drive. The computer configuration information in System Setup may be incorrect. A chip on the system board might be malfunctioning. NVR and hdvr Systems Setup Guide 53

58 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Error Message Non-system disk or disk error Not a boot diskette Plug and play configuration error Read fault Requested sector not found Reset failed Sector not found Seek error Shutdown failure Time-of-day clock stopped Time-of-day not set-please run the System Setup program Timer chip counter 2 failed Unexpected interrupt in protected mode WARNING: Dell s Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Write fault Write fault on selected drive X:\ is not accessible. The device is not ready Description The floppy disk in drive A does not have a bootable operating system installed on it. Either replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the computer. The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk. The computer encountered a problem while trying to configure one or more cards. The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. The disk re-set operation failed. The operating system cannot locate a sector on the floppy or hard drive. The operating system cannot find a specific track on the floppy disk or hard drive. A chip on the system board might be malfunctioning. The battery might be dead. The time or date stored in System Setup does not match the computer clock. A chip on the system board may be malfunctioning. The keyboard controller may be malfunctioning or a memory module may be loose. During initial startup, the drive detected possible error conditions. When your computer finishes booting, immediately back up your data and replace your hard drive (for installation procedures, see Adding and Removing Parts for your computer type). If no replacement drive is immediately available and the drive is not the only bootable drive, enter System Setup and change the appropriate drive setting to None. Then remove the drive from the computer. The operating system cannot write to the floppy or hard drive. The operating system cannot write to the floppy or hard drive. The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again. B.3 Dell Optiplex 7010/9010 common error indications DIAGNOSTICS If you experience a problem with your computer, run the epsa diagnostics before contacting Support for technical assistance. The purpose of running diagnostics is to test your computer s hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem. 54

59 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Enhanced Pre-boot System Assessment (epsa) Diagnostics The epsa diagnostics (also known as system diagnostics) performs a complete check of your hardware. The epsa is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device(s) View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid results or error messages. NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. 1. Power-on the computer. 2. As the computer boots, press the <F12> key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices. 4. If you wish to run a diagnostic test on a specific device, press <Esc> and click Yes to stop the diagnostic test. 5. Select the device from the left pane and click Run Tests. 6. If there are any issues, error codes are displayed. Note the error code and contact Support. TROUBLESHOOTING YOUR COMPUTER You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible. NVR and hdvr Systems Setup Guide 55

60 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Amber LED blinking scheme The pattern is 2 or 3 blinks followed by a short pause then x number of blinks up to 7. The repeated pattern has a long pause inserted in the middle. For example 2,3 = 2 amber blinks, short pause, 3 amber blinks followed by long pause then repeats. POWER LED DIAGNOSTICS Amber LED State White LED State Description off off system is OFF off blinking system is in sleep state blinking off power supply unit (PSU) failure steady off PSU is working but failed to fetch code off steady system is ON Amber LED State Description 2,1 system board failure 2,2 system board, PSU or PSU cabling failure 2,3 system board, memory or CPU failure 2, 4 coin-cell battery failure 2,5 corrupt BIOS 2,6 CPU configuration failure or CPU failure 2,7 memory modules are detected, but a memory failure 3,1 possible peripheral card or system board failure 3,2 possible USB failure 3,3 no memory modules are detected 3,4 possible system board error 3,5 memory modules are detected, but a memory configuration or compatibility error 3,6 possible system board resource and/or hardware failure 3,7 some other failure with messages on screen BEEP CODE The computer can emit a series of beeps during start-up if the display does not show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beep and each set of beeps, the BIOS should detect if the user presses the power button. If so, BIOS will jump out from looping and execute the normal shutdown process and power system. 56

61 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Code Cause Memory failure ERROR MESSAGE Error Message Address mark not found Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. Alert! Security override Jumper is installed. Attachment failed to respond Bad command or file name Bad error-correction code (ECC) on disk read Controller has failed Data error Decreasing available memory Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Gate A20 failure General failure Hard-disk drive configuration error Hard-disk drive controller failure Hard-disk drive failure Hard-disk drive read failure Invalid configuration information-please run SETUP program Description The BIOS found a faulty disk sector or could not find a particular disk sector. The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed. The floppy or hard drive controller cannot send data to the associated drive. Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. The floppy or hard drive controller detected an uncorrectable read error. The hard drive or the associated controller is defective. The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility. One or more memory modules may be faulty or improperly seated. Re-install the memory modules and, if necessary, replace them. A cable may be loose or the computer configuration information may not match the hardware configuration. The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk. The floppy drive controller may be faulty. One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The operating system is unable to carry out the command. This message is usually followed by specific information for example, Printer out of paper. Take the appropriate action to resolve the problem. The hard drive failed initialization. The hard drive failed initialization. The hard drive failed initialization. The hard drive failed initialization. The computer configuration information does not match the hardware configuration. NVR and hdvr Systems Setup Guide 57

62 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Error Message Invalid Memory configuration, please populate DIMM1 Keyboard failure Memory address line failure at address, read value expecting value. Memory allocation error Memory data line failure at address, read value expecting value Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read value expecting value Memory size in CMOS invalid Memory tests terminated by keystroke No boot device available No boot sector on hard-disk drive No timer tick interrupt Non-system disk or disk error Not a boot diskette Plug and play configuration error Read fault Requested sector not found Reset failed Sector not found Seek error Shutdown failure Description DIMM1 slot does not recognize a memory module. The module should be re-seated or installed. A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The software you are attempting to run is conflicting with the operating system, another program, or a utility. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The amount of memory recorded in the computer configuration information does not match the memory installed in the computer. A keystroke interrupted the memory test. The computer cannot find the floppy disk or hard drive. The computer configuration information in System Setup may be incorrect. A chip on the system board might be malfunctioning. The floppy disk in drive A does not have a bootable operating system installed on it. Either replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the computer. The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk. The computer encountered a problem while trying to configure one or more cards. The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. The disk re-set operation failed. The operating system cannot locate a sector on the floppy or hard drive. The operating system cannot find a specific track on the floppy disk or hard drive. A chip on the system board might be malfunctioning. 58

63 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING Error Message Time-of-day clock stopped Time-of-day not set-please run the System Setup program Timer chip counter 2 failed Unexpected interrupt in protected mode WARNING: Dell s Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell. Write fault Write fault on selected drive Description The battery might be dead. The time or date stored in System Setup does not match the computer clock. A chip on the system board may be malfunctioning. The keyboard controller may be malfunctioning or a memory module may be loose. During initial startup, the drive detected possible error conditions. When your computer finishes booting, immediately back up your data and replace your hard drive (for installation procedures, see Adding and Removing Parts for your computer type). If no replacement drive is immediately available and the drive is not the only bootable drive, enter System Setup and change the appropriate drive setting to None. Then remove the drive from the computer. The operating system cannot write to the floppy or hard drive. The operating system cannot write to the floppy or hard drive. B.4 Dell PowerEdge R210 chassis troubleshooting CAUTION: Many repairs should only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. TROUBLESHOOTING SYSTEM STARTUP FAILURE If your system halts during startup prior to video output, especially after installing an operating system or your system s hardware, check for the following conditions: If you boot the system to the BIOS boot mode after installing an operating system from the Boot Manager, the system will hang. The reverse is also true. You must boot to the same boot mode in which you installed the operating system. Invalid memory configurations could cause the system to halt at startup without any video output. For all other startup issues, note the system messages that appear on screen. TROUBLESHOOTING EXTERNAL CONNECTIONS Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. NVR and hdvr Systems Setup Guide 59

64 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING TROUBLESHOOTING THE VIDEO SUBSYSTEM 1. Check the system and power connections to the monitor. 2. Check the video interface cabling from the system to the monitor. 3. Run the appropriate online diagnostic test. If the tests run successfully, the problem is not related to video hardware. If all troubleshooting fails, contact your dealer for technical support. TROUBLESHOOTING A USB DEVICE Use the following steps to troubleshoot a USB keyboard /mouse. For other USB devices, go to step Disconnect the keyboard and mouse cables from the system briefly and reconnect them. 2. Connect the keyboard/mouse to the USB port(s) on the opposite side of the system. 3. If the problem is resolved, restart the system, enter the System Setup program, and check if the non functioning USB ports are enabled. 4. Replace the keyboard/mouse with another working keyboard/mouse. 5. If the problem is resolved, replace the faulty keyboard/mouse. 6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. 7. Power down all attached USB devices and disconnect them from the system. 8. Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See the Integrated Devices Screen. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see Disabling a Forgotten Password for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings. 9. Reconnect and power on each USB device one at a time. 10. If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. 60

65 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING If all troubleshooting fails, contact your dealer for technical support. TROUBLESHOOTING A SERIAL I/O DEVICE 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with another working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. 3. Turn off the system and the serial device, and swap the device with a comparable device. 4. Turn on the system and the serial device. If the problem is resolved, replace the serial device. If all troubleshooting fails, contact your dealer for technical support. TROUBLESHOOTING A NIC 1. Run the appropriate online diagnostic test. 2. Restart the system and check for any system messages pertaining to the NIC controller. 3. Check the appropriate indicator on the NIC connector. If the link indicator does not light, check all cable connections. If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC s documentation. Change the auto-negotiation setting, if possible. Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC s documentation. 5. Enter the System Setup program and confirm that the NIC ports are enabled. See the Integrated Devices screen. 6. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the documentation for each network device. 7. Ensure that all network cables are of the proper type and do not exceed the maximum length. If all troubleshooting fails, contact your dealer for technical support. NVR and hdvr Systems Setup Guide 61

66 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING TROUBLESHOOTING A WET SYSTEM CAUTION: Many repairs should only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. 3. Remove the following components from the system. Hard drives USB memory key NIC hardware key VFlash media Expansion card and expansion-card riser idrac6 Enterprise card idrac6 Express card Power supply Fans Processor and heat sink Memory modules 4. Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step Close the system. See Closing the System. If the system does not start properly, contact your dealer for technical support. 7. If the system starts properly, shut down the system and reinstall the expansion card that you removed. 8. Run the appropriate online diagnostic test. See Running the System Diagnostics in the user manual for your system hardware. If the tests fail, contact your dealer for technical support. If all troubleshooting fails, contact your dealer for technical support. 62

67 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING TROUBLESHOOTING A DAMAGED SYSTEM CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Open the system. 2. Ensure that the following components are properly installed: Expansion card and expansion-card riser Power supply Fans Processor and heat sink Memory modules Hard-drive carriers Cooling shroud 3. Ensure that all cables are properly connected. 4. Close the system. 5. Run the system board tests in the system diagnostics. If all troubleshooting fails, contact your dealer for technical support. TROUBLESHOOTING THE SYSTEM BATTERY NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. 1. Re-enter the time and date through the System Setup program. 2. Turn off the system and disconnect it from the electrical outlet for at least one hour. 3. Reconnect the system to the electrical outlet and turn on the system. 4. Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. If the problem is not resolved by replacing the battery, contact your dealer for technical support. NVR and hdvr Systems Setup Guide 63

68 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery. TROUBLESHOOTING POWER SUPPLY 1. Reseat the power supply by removing and reinstalling it. NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly. 2. If the problem persists, replace the faulty power supply. If the problem is not resolved by replacing the power supply, contact your dealer for technical support. TROUBLESHOOTING SYSTEM COOLING PROBLEMS CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. Ensure that none of the following conditions exist: System cover, cooling shroud, drive blank, memory-module blank, power supply blank, or back filler bracket is removed. Ambient temperature is too high. External airflow is obstructed. An individual cooling fan is removed or has failed. See Troubleshooting a Fan below. TROUBLESHOOTING A FAN CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Locate the faulty fan indicated by the diagnostic software. 2. Turn off the system and all attached peripherals. 3. Open the system. 64

69 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING 4. Reseat the fan s power cable. 5. Restart the system. 6. If the fan functions properly, close the system. If the fan does not function, turn off the system and install a new fan. 7. Restart the system. If the problem is resolved, close the system. If the replacement fan does not operate, contact your dealer for technical support. TROUBLESHOOTING SYSTEM MEMORY CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: Invalid memory configurations can cause your system to halt at startup without video output. See General Memory Module Installation Guidelines and verify that your memory configuration complies with all applicable guidelines. 1. If the system is operational, run the appropriate online diagnostic test. If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program. 2. If the system is not operational, turn off the system and attached seconds and then reconnect the system to power. 3. Turn on the system and attached peripherals and note the messages on the screen. Go to step 12 if an error message appears indicating a fault with a specific memory module. 4. Enter the System Setup program and check the system memory setting. If the memory settings match the installed memory but a problem is still indicated, go to step Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6. Open the system. 7. Check the memory banks and ensure that they are populated correctly. NVR and hdvr Systems Setup Guide 65

70 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING 8. Reseat the memory modules in their sockets. 9. Close the system. 10. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11. Enter the System Setup program and check the system memory setting. If the problem is not resolved, proceed with the next step. 12. Turn off the system and attached peripherals, and disconnect the system from the power source. 13. Open the system. 14. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. 15. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type and capacity. 16. Close the system. 17. As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 18. If the memory problem is still indicated, repeat step 12 through step 17 for each memory module installed. If the problem persists after all memory modules have been checked, contact your dealer for technical support. TROUBLESHOOTING AN INTERNAL USB KEY CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Enter the System Setup program and ensure that the USB key port is enabled. See Integrated Devices Screen on page Turn off the system and attached peripherals. 3. Open the system. 66

71 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING 4. Locate the USB key and reseat it. 5. Close the system. See Closing the System on page Turn on the system and attached peripherals and check if the USB key is functioning. 7. If the problem is not resolved, repeat step 2 and step Insert a different USB key that you know works properly. 9. Close the system. See Closing the System on page Turn on the system and attached peripherals and check if the USB key is functioning. If the problem is not resolved, contact your dealer for technical support. TROUBLESHOOTING AN OPTICAL DRIVE CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Try using a different CD or DVD. 2. Enter the System Setup program and ensure that the drive s controller is enabled. 3. Run the appropriate online diagnostic test. 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Open the system. 6. Ensure that the interface cable is securely connected to the optical drive and to the controller. 7. Ensure that a power cable is properly connected to the drive. 8. Close the system. If the problem is not resolved, contact your dealer for technical support. NVR and hdvr Systems Setup Guide 67

72 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING TROUBLESHOOTING A HARD DRIVE CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1. Run the appropriate online diagnostics test. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2. If your system has a RAID controller card and your hard drives are configured in a RAID array, perform the following steps: a. Restart the system and enter the host adapter configuration utility program by pressing <Ctrl><R> for a PERC controller or <Ctrl><C> for a SAS controller. See the documentation supplied with the host adapter for information about the configuration utility. b. Ensure that the hard drive(s) have been configured correctly for the RAID array. c. Take the hard drive offline and reseat the drive. d. Exit the configuration utility and allow the system to boot to the operating system. 3. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 4. Restart the system, enter the System Setup program, and verify that the drives appear in the System Setup program. TROUBLESHOOTING AN EXPANSION CARD CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. 1. Run the appropriate online diagnostic test. 68

73 APPENDIX B: SERVER HARDWARE TROUBLESHOOTING 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system. 4. Ensure that the expansion-card riser is firmly seated in its connector. 5. Ensure that the expansion card is firmly seated in its connector. 6. Close the system. 7. If the problem is not resolved, turn off the system and attached peripherals. Disconnect the system from the electrical outlet. 8. Open the system. 9. Remove the expansion card. 10. Close the system Run the appropriate online diagnostic test. If the tests fail, contact your dealer for technical support. TROUBLESHOOTING THE PROCESSOR CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Run the appropriate online diagnostics test. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Open the system. 4. Ensure that the processor and heat sink are properly installed. 5. Close the system. 6. Run the appropriate online diagnostic test. If a problem is still indicated, contact your dealer for technical support. NVR and hdvr Systems Setup Guide 69

74 APPENDIX C: SYSTEM TROUBLESHOOTING APPENDIX C System Troubleshooting C.1 Unit does not power up Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits could have on over-current protection and supply wiring. Questions to ask beforehand (to help find root cause of issue): Was the unit working beforehand? If so, for how long? Did anything happen that may have caused this (lightning strike, power failure)? Is this unit on a UPS? If so, is it connected on the power-protected side and not the surge side? C.2 Troubleshooting Questions/Suggestions CAUTION This installation should be performed only by a qualified service person; it should conform to all municipal codes. Verify that the power lead going into the system is live. Check that the power switch is turned on. Visually inspect whether the LEDs are on and the power supply and CPU fans are operating. Switch the power cord to another outlet. Switch to another power cord. Open the cover to check voltages with a voltmeter on the power supply. These should be 12 Vdc and 5 Vdc. Inspect the main board for bulging capacitors. Check the processor heat sink and make sure it is properly installed. Check the diagnostic lights for hardware reference. Boot the system with the Recovery CD in the drive. Go into the Tools area and then the Diagnostics (Dells Only), then check whether the hard drive detects any problems. If not, try another power connector. DIGIOP Technical Support will have to open a trouble ticket with Dell and possibly dispatch an on-site technician in coordination with the servicing dealer. Or, a replacement part may be sent. If all these items were checked and the problem still cannot be solved in the field, contact DIGIOP Support at C.3 Auto Reboot occurs when the Server is running Unit auto reboots from within the Server software: Check all camera signals. The voltage should be volts from peak to peak. 70

75 APPENDIX C: SYSTEM TROUBLESHOOTING Make sure the capture card is detected by the unit and that the drivers are properly installed. Unplug all camera signals from the system and monitor for up to several hours. Check the Event Log for references to the root cause of the error. Check the Microsoft Windows Event Viewer for the root cause of the error. Perform a factory field recovery in case this is caused by software corruption. Check the memory module(s) and make sure it is properly seated. Uninstall and reinstall it. If there are multiple modules, remove each and test each individually. Perform Western Digital Data Lifeguard Tools with the option to write zeros to the drive (located on Recovery Media of version and above). If all these items were checked and the problem still cannot be solved in the field, contact DIGIOP Support at C.4 Auto Reboot occurs before the Server launches Unit reboots before loading Windows and/or the DIGIOP ELEMENTS Server software: If unit reboots after completing POST (power on self test), the problem could be in the hardware, memory, hard disk, and/or motherboard. If the unit loads Windows and reboots when attempting to load the software, check the Microsoft Windows System Device manager for conflicts with device drivers. Re-install driver(s), as needed. Load the BIOS update from the Recovery disk. Perform field recovery with the factory setting options. If all these items were checked and the problem still cannot be solved in the field, contact DIGIOP Support at C.5 Unit powers on then shuts off The unit powers on, but only stays on for about 3-4 seconds before it shuts off: Check the heat sink and the processor. Make sure all the latches are secured and the CPU is properly installed. Make sure the processor has the correct amount of thermal solution (thermal grease) between the heat sink and the processor. Check the memory module(s) and make sure it is properly seated. Uninstall it and reinstall. If there are multiple modules take each one out and test each individually. Check all power cables coming from the power supply. Check voltages coming from power supply; these should be 12v and 5v. Check the Dell diagnostic lights for the associated hardware reference (see tables above in this guide). If more assistance is required, DIGIOP Support must open a trouble ticket with Dell and possibly dispatch an on-site technician in coordination with the servicing dealer. A replacement part may also be sent. If all these items were checked and the problem still cannot be solved in the field, contact DIGIOP Support at NVR and hdvr Systems Setup Guide 71

76 APPENDIX D: TROUBLESHOOTING DIGIOP AND BLACK BRAND IP CAMERAS APPENDIX D Troubleshooting DIGIOP and BLACK Brand (The Black Line) IP Cameras D.1 IP Camera reset NOTE The BLK-IPD101 camera does not have a hardware Reset button. To reset the camera while it is in use: NOTE The reboot process lasts about 2 minutes, during which time the camera will not respond to the IPAdmin Tool or transmit video to a web browser. The camera can be rebooted in two ways: Using the IPAdmin Tool: a. Start the IPAdmin Tool. b. Find the entry for the camera you want to reboot and click it to select (highlight) it. c. Click the Reboot button and enter the administrator ID and PW. d. Click Refresh to re-discover the camera. Using the reset button on the camera: a. Press and hold the reset button on the camera for 5 seconds. b. Click Refresh to re-discover the camera. D.2 Set camera to factory default network settings The camera network settings can be forced to the factory default values: Network settings acquired through DHCP on networks with DHCP - OR - Network settings forced to the following on networks were a DHCP server cannot be found: 72

77 APPENDIX D: TROUBLESHOOTING DIGIOP AND BLACK BRAND IP CAMERAS IP address reset to Subnet mask reset to Gateway reset to User ID reset to root Password reset to pass To force the camera to the factory network settings: 1. Disconnect the power (adapter) from the camera. 2. While pressing and holding down the reset button, power on the camera. 3. Release the Reset button 5 seconds after applying power. 4. Wait for the camera to reboot. D.2.1 Checking your firmware Firmware is software embedded in the camera that determines many of its features and functionality. The current firmware version number in your camera can be found by viewing video from the camera in IE, and then clicking SETUP > About > Version. Contact your supplier for firmware updates. D.3 Support If you cannot resolve an issue, please contact your supplier for support assistance. When you contact support, please provide the server reports, log file and a brief description of the problem, if possible. To generate server reports, enter the following into the IE address field: ADDRESS>/nvc-cgi/admin/param.cgi?action=list - and - ADDRESS>/nvc-cgi/admin/vca.cgi?action=list where <IP ADDRESS> is the IP address of your camera. The server report contains important information about the device, as well as a list of the current parameters. To generate a log report, use IE to log into the unit. In the View screen, click the following items, entering security information when required: SETUP > Maintenance > System Log > LOG LIST Click the name of the Log List of interest to open it. NVR and hdvr Systems Setup Guide 73

78 APPENDIX E: CONFIGURING DIGIOP AND BLACK BRAND IP CAMERA ADDRES APPENDIX E Configuring the DIGIOP and Black Brand (The Black Line) IP Camera Address E.1 Install IPAdmin Tool The IPAdmin Tool, included on the CD mini disk, is a utility that will discover cameras installed on your network and enable you to perform the initial network setup for each camera. After a camera is setup on the network, the Microsoft Internet Explorer web browser can be used to see video from the camera, set the camera s password, date and time, finalize camera hardware adjustments, and configure the camera for functional requirements. The IPAdminTool can be loaded on a Microsoft Windows XP, Vista or Windows 7 operating system (32- or 64-bit). To use this utility for the initial setup of your camera, your computer must be connected to the same network subnet as your camera. At a computer on the same LAN (subnet) where your cameras will be installed, do the following: 1. Insert the CD mini disk provided with your camera into your computer s CD ROM drive and open the CD in a Windows Explorer window. 2. Find the IPAdminTool directory on the CD. 3. Copy the IPAdminTool directory with its contents to your computer hard drive. E.2 Configure the camera network settings Devices attached to a Local Area Network (LAN) are each assigned a unique address (IP address) that they use when sending messages with each other. No two devices on a single Ethernet network can have the same IP address. Otherwise, addressing conflicts will occur. When your IP camera is attached to a network and initially powered on, it attempts acquire compatible network settings from a DHCP server. If it cannot find a DHCP server, it configures itself with the following static IP address, subnet mask, and gateway setting, which may or may not be compatible with other devices on the network. IP address: Subnet mask: Gateway: Use the following procedure to setup and apply compatible, static, network settings for your camera. If connecting your camera to a large enterprise network, consult with your network administrator for network settings before attaching the camera to the LAN to ensure that your camera won t conflict with other devices. Your network administrator should also setup WAN (Internet) access to the camera if needed. The example screens shown herein were taken from a BLK-IPS101 camera install. The screens you see may be slightly different. 74

79 APPENDIX E: CONFIGURING DIGIOP AND BLACK BRAND IP CAMERA ADDRESS E.3 Configuring the camera network settings NOTE In networks with a DHCP server, the IP camera will acquire dynamic (changeable) network settings when it is initially powered on. These dynamic settings can easily be converted to static settings, or changed to other static settings that are also compatible with your network. 1. Connect your camera to the network, then power on the camera. 2. Open the IPAdminTool directory on your computer, then double click the file IPAdminTool.exe to start the application. When the IPAdmin Tool starts, it will discover all the IP devices it supports that exist on the network. The discovery process may take a few minutes. Check the list of IP devices found by IPAdmin Tool. You can identify your camera by its MAC address. If the camera was not found, click the Refresh button every minute until your camera appears in the list. 3. After finding the camera you are configuring, right click the entry, then select IP Address from the drop-down list. An IP Setup window will open. NVR and hdvr Systems Setup Guide 75

80 APPENDIX E: CONFIGURING DIGIOP AND BLACK BRAND IP CAMERA ADDRESS 4. In the IP Setup window, click the Static option bullet to select this option. Static Option If you have other compatible, network settings you want to apply to the device, enter them in the appropriate locations. Click Setup to save settings. 5. In the Login window, enter the ID and PW (password) for your camera and click Login. The default administrator values for the ID and PW are root and pass. After entering ID and PW, the IP Setup window closes. 6. In the IPAdmin Tool window, click Refresh and verify that the entry representing the camera now shows the new IP address. E.4 Connect to the camera with IE To further test the connectability of the camera (network settings) and verify video streaming: 1. Open Microsoft Internet Explorer (IE). 2. In the Internet address field, enter the newly configured IP address for your camera in the format: address>/ Where <IP address> is the IP address of your camera. For example, if the new IP address of the camera is , enter: 3. If prompted to install an ActiveX control such as AxNVC.cab, follow screen prompts to install the software. 76

81 APPENDIX E: CONFIGURING DIGIOP AND BLACK BRAND IP CAMERA ADDRESS IE prompt to install ActiveX control NOTE To load these ActiveX controls, you may need to adjust the security settings of your browser to accept add-ins from unknown publishers. Typical initial camera view NOTE If, after logging into your camera, you cannot see live video and the message: Can not Create XMLDOMDocument Install MSXML4.0 appears, download and install the MS XML 4.0 library. This library can be found at: NVR and hdvr Systems Setup Guide 77