DIGIOP ELEMENTS Technical Guide

Transcription

1 DIGIOP ELEMENTS Technical Guide Products: AH Series, EH Series, PH Series Hybrid Digital Video Recorders Please read this manual before using your server, and always follow the instructions for safety and proper use. Save this manual for future reference. DO_STG_SM 7/18/11

2 Revision History Revision Date Reason for Change 1.0 7/18/11 Initial release. LEGAL NOTICE DIGIOP products are designed to meet safety and performance standards with the use of specific DIGIOP authorized accessories. DIGIOP disclaims liability associated with the use of non-digiop authorized accessories. The recording, transmission, or broadcast of any person s voice without their consent or a court order is strictly prohibited by law. DIGIOP makes no representations concerning the legality of certain product applications such as the making, transmission, or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage you to check and comply with all applicable local, state, and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies. Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Dell and OptiPlex are either registered trademarks or unregistered trade marks of Dell Inc in the United States and other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. DIGIOP, Inc. disclaims any proprietary interest in trademarks and trade names other than its own. No part of this document may be reproduced or distributed in any form or by any means without the express written permission of DIGIOP, Inc DIGIOP, Inc. All Rights Reserved Priority Way South Drive, Suite 200, Indianapolis, IN Sales/Support: ii

3 Table of Contents SECTION 1 System Overview DIGIOP Control and NVRs and hdvr SECTION 2 Using DIGIOP ELEMENTS Software NVR Startup NVR Service mode desktop options hdvr system startup Logging in with Kiosk mode Log Out user User accounts Exiting and shutting down the recorder Shutting down the system Pause Recording Restarting the recorder from the TOOLS menu Switching between Service/Kiosk modes Open DIGIOP Control on the NVR/hDVR server desktop SECTION 3 Using DIGIOP Control Local computer login to DIGIOP Control User permissions Add IP cameras to DIGIOP Control Add an IP camera not discovered Edit camera settings Add data server streams A New Rule Recorder Events System Health Exception Transactions Create Group Group Permissions Create Tour Tours Permissions Create Role Set Permissions for each Role Create User SECTION 4 Using Kiosk Mode Viewing version information Setting the clock Switching between multi-image screen and single-image screen TOOLS menu DIGIOP ELEMENTS Technical Guide iii

4 4.4.1 Configure menu option Network tab Sensor / Control tab Color tab (for analog cameras only) Display tab FPS / Resolution tab Schedule tab System tab Search Menu Remote Login Event Log View option Advanced Backup APPENDIX A System Tray Programs APPENDIX B Hard Drive Configuration APPENDIX C Software Upgrade to DIGIOP ELEMENTS C.1 Installer Method (non-destructive upgrade) C.2 Image Method (format and image installation) APPENDIX D Adding DIGIOP Licenses APPENDIX E File Naming Conventions APPENDIX F TCP/IP Port Settings Using the Firewall APPENDIX G Server Hardware Troubleshooting G.1 Dell Optiplex XE hardware common error indications G.2 Dell Optiplex 990 hardware common error indications APPENDIX H System Troubleshooting H.1 Unit does not power up H.2 Troubleshooting Questions/Suggestions H.3 Auto Reboot occurs when the Server is running H.4 Auto Reboot occurs before the Server launches H.5 Unit powers on then shuts off APPENDIX I Recovering a Lost Password APPENDIX J Data Server Streams APPENDIX K Create Rule APPENDIX L Warranty Information iv

5 SECTION 1: SYSTEM OVERVIEW SECTION 1 System Overview DIGIOP ELEMENTS is a ground breaking Video-Enhanced Intelligence Platform that provides a single, user-friendly interface to the critical video and data intelligence you rely on to effectively manage your business. The DIGIOP ELEMENTS software suite extends the value of surveillance video beyond the traditional benefits of loss prevention and risk management, by combining raw video with information from back-office systems and video analytics. The result is an integrated dashboard that provides your functional leaders (management, operations, merchandising, marketing, and IT) with an accurate real-time and recorded view of the performance of the business. DIGIOP ELEMENTS features four powerful software components: DIGIOP Connect, DIGIOP Control, DIGIOP Core, and DIGIOP Data. Together, these elements provide the foundation for a revolutionary tool to manage your business intelligence. DIGIOP Core DIGIOP Core is an extensible video recording platform that provides real-time recording of analog and IP cameras. DIGIOP Core software can be configured to display live video as it s recorded, or to run in the background and archive video data for display remotely using DIGIOP Connect. DIGIOP Control A web-based administration portal for NVR and hdvr servers that enables you to configure your systems and manage permissions from the Internet. DIGIOP Control allows you to easily manage your single- or multi-site system. DIGIOP Control includes: add and configure cameras, set user rights, establish global and local level permissions for systems, cameras, and data streams. DIGIOP Connect Provides is a unified dashboard that displays both video and data intelligence on a single admin portal, enabling remote management of both single-site and multi-site systems. Provides search tools including thumbnail search, timeline search, replay search, digital zoom, and tours, allowing you to quickly locate, save and export video and data. DIGIOP Data DIGIOP Data is a data management software that integrates external data with video recorded by DIGIOP Core. This information can be displayed and retrieved with DIGIOP Connect. DIGIOP Data can integrate video with retail Point-of-Sale (POS), with school Time & Attendance, with healthcare Electronic Access Control (EAC), etc. to expand the potential of your system. DIGIOP ELEMENTS Technical Guide 1

6 SECTION 1: SYSTEM OVERVIEW Local and Hosted-Enterprise Management The DIGIOP ELEMENTS server can be managed either locally or managed by DIGIOP. With a locally managed NVR or hdvr server, the configuration settings are retained on the server. In a hosted enterprise environment, DIGIOP manages the servers and save the server configuration settings at DIGIOP. For hosted enterprise management, the NVR and hdvr servers must be accessible through the Internet. The selection of using either local or hosted enterprise management is made through the Enterprise Configuration Application in the Windows Start menu. 1.1 DIGIOP Control and NVRs and hdvr This document includes a user interface description of the DIGIOP Control admin portal. Locally, DIGIOP Control operates in one of two modes: Kiosk mode for hdvrs, or Service mode for NVRs: Kiosk modes - Kiosk mode provides a local user interface and administration of the cameras and settings on the hdvr. It is used to schedule recording modes, control PTZ cameras, create associations between sensors (alarm inputs) and control relays (alarm outputs) with cameras, and see and hear video and audio. Kiosk mode allows remote access to the hdvr with DIGIOP Control for management of IP cameras. DIGIOP Connect provides a remote view of live and recorded video and data streams. Service mode - In Service Mode, the video and data software runs as a service on the server. DIGIOP Control is used to manage IP cameras, user accounts and data streams, and create groups and tours for monitoring surveillance cameras and data. DIGIOP Control can be used concurrently with DIGIOP Connect, which provides a remote view of live and recorded video and data streams. 2

7 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE SECTION 2 Using DIGIOP ELEMENTS Software DIGIOP ELEMENTS consists of DIGIOP Core, DIGIOP Data, and DIGIOP Control software and comes installed on hdvrs and NVRs. This includes the basic application to view live and archived video, configure users, etc. Initially, NVR systems startup with DIGIOP Core running in Service mode and hdvr systems run in Kiosk mode. Both NVRs and hdvrs can be switched between Service and Kiosk modes, if necessary. Subsequent server startup (or restart) will resume in the mode it was most previously configured for. 2.1 NVR Startup The initial power-on and initialization of an NVR system is complete when the Windows 7 Professional desktop display similar to the following, appears. No log on is required. The appearance of the Windows 7 desktop without the Kiosk mode display window indicates that the server is operating in Service mode. After the initialization of the server software is complete, you can log in to the system either locally or remotely through the DIGIOP Control admin portal. DIGIOP ELEMENTS Technical Guide 3

8 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE NVR Service mode desktop options When the server is operating in service mode, you can perform any of the following: Open DIGIOP Viewer to search for, watch, and backup recorded video. Open DIGIOP Control on the server desktop (see the procedure later in this section). View or add additional licenses to the system. All Windows 7 desktop options with Administrator privileges, including power off or restart of the server. Switch to Kiosk mode (see the procedure later in this section). 2.2 hdvr system startup The initial power-on and initialization of an hdvr system is complete when the Kiosk mode display, similar to the following multiimage window, appears on the system monitor. After analog and/or IP cameras are added to the system, the video images from those cameras may also appear. Other Windows 7 mode options are normally not available when the server is operating in Kiosk mode. To use Kiosk mode, a log in is required. 4

9 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE Logging in with Kiosk mode 1. Click the LOG IN button (in the bottom right corner of screen). Login steps 2. Use either the keyboard to enter a username and password, or click the keyboard icon and use a mouse to enter the text. The administrator default User name and Password are admin and admin. NOTE After logging in, the TOOLS button replaces the LOG IN button. NOTE The on-screen keyboard is found beside many fields and can be used for data entry. As you click on the alphanumeric symbols, the data appears in the small text field below the keys. Click the Input key (not the Enter key) to confirm what you type. Click the X to close this keyboard Log Out user From the Tools menu, click Log Out. The current user is logged out and the TOOLS button is replaced by a LOG IN button User accounts DIGIOP ELEMENTS systems initially contain a default administrator ( admin ) account. The admin account name cannot be deleted or renamed; you can, however, change the admin account password, which we recommend that you do for security DIGIOP ELEMENTS Technical Guide 5

10 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE purposes. You can create other user accounts with administrator (unlimited) privileges, user roles with specific privileges, and user IDs for those roles. NOTE If you forget your password or it is not working, do the following: Press and hold SHIFT+ALT+0+9 and then release, then press and hold CTRL+ALT+0+9 and then release. Appendix I in this guide provides steps for resetting a lost password Exiting and shutting down the recorder To exit the DIGIOP recorder click TOOLS > Exit Recorder. Exiting the recorder does not shut down the computer After you Exit Recorder, you can access Microsoft Windows programs, features, and functions, including network connections, printer setup, search, DOS prompts, and external storage devices, such as USB memory, CDs, etc. CAUTION After an Exit Recorder, several system-related applications are still running. Tampering with these can cause severe damage and irreversibly affect the system. Do NOT change computer system- and server-related settings unless directed to do so by DIGIOP Support. 6

11 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE Shutting down the system NOTE Shutting down the system through the Shut Down option can only be performed by someone with administrator privileges. As a last resort, or if directed by DIGIOP Support, the system can still be shut down with the power button. However, powering off the server in this way is improper can cause software and database problems. To shut down the recorder and the computer. 1. If you are logged out of the recorder, click LOG IN. 2. Enter the administrator username and password. 3. Click TOOLS, then select Shut Down to close the server application and power off the computer. CAUTION If a user is logged in for 10 minutes without performing any system activity, the system will issue a momentary notification message, then log off the user. The system will continue to run and the user can login again at any time Pause Recording To pause (stop) recording, click TOOLS > Pause Recording. If no user actions are performed with the recorder, it resumes recording after 15 minutes. You must pause the recording to change recording type parameters (FPS, resolution, schedule, etc.). DIGIOP ELEMENTS Technical Guide 7

12 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE NOTE If any option in the Configure menu is unexpectedly disabled (i.e., greyed out ), click Pause Recording then try again Restarting the recorder from the TOOLS menu You can restart the recorder directly from the TOOLS menu while the application is running by clicking Restart Recorder. Use Restart Recorder to refresh the system, if necessary. Normally, changes made in DIGIOP Control will sync to DIGIOP Core within 15 seconds. The server will reconfigure itself after adding cameras without requiring a restart. 2.3 Switching between Service/Kiosk modes Normally, hdvrs only operate in Kiosk mode and NVRs only operate in Service mode. It is possible to change modes within the DIGIOP Core software, but do so only if instructed by DIGIOP Support. The following procedure is provided as a reference. 1. If DIGIOP Core is operating in Service mode, close the browser that has access to the system. 2. If DIGIOP Core software is operating in Kiosk mode: a. Login to the server. The default ID / password is admin / admin. b. Click the Tools button, then click Exit Recorder from the pop-up menu 3. If DIGIOP Core is operating in Service mode, close the browser that has access to the system. 4. If DIGIOP Core is operating in Kiosk mode: a. Login to the server. The default ID / password is admin / admin. b. Click the Tools button, then click Exit Recorder from the pop-up menu. 5. Click the Windows Start button. In the program list, click Enterprise Configuration Application, then click Yes in the User Account Control window. 8

13 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE 6. When the User Account Control window opens, click Yes to allow changes to your computer. 7. When the How will this system be managed? query window opens, click Locally. 8. In the Recorder Mode window, select either Kiosk Mode or Service Mode, then click Next. DIGIOP ELEMENTS Technical Guide 9

14 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE 9. In the next window, read through the list of changes that will be applied to your server. Click Next to apply the changes and continue. 10. After the changes are applied to your system and the Success message is shown, click Next. If some changes could not be made, use standard system troubleshooting procedures to resolve the problem, or contact DIGIOP Support for assistance. 11. Click Next to continue, then click Next again to close the License Summary window. 10

15 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE 12. Click Finish in the Setup Complete window. 2.4 Open DIGIOP Control on the NVR/hDVR server desktop To open DIGIOP Control on the server desktop, the KIOSK mode interface must first be stopped (see above). To open DIGIOP Control at on the desktop: 1. Click the Windows Start button. In the program list, click Enterprise Configuration Application, then click Yes in the User Account Control window. DIGIOP ELEMENTS Technical Guide 11

16 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE 2. If a User Account Control window opens, click Yes to allow changes to your computer. 3. In the System Maintenance window, click Change Recorder Mode. 4. Click Next to continue, then click Next again to close the License Summary window. 5. In the Recorder Mode window, click Service Mode. 12

17 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE 6. Allow the configuration utility to complete successfully, then click Next. 7. Click Next to continue, then click Next again to close the License Summary window if it opens. DIGIOP ELEMENTS Technical Guide 13

18 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE To install additional camera licenses, refer to the appendix: Adding DIGIOP Licenses. 8. Click Advanced Configuration in the Setup Complete window. 9. After the browser window opens with the Welcome to DIGIOP Control login window, enter the Username, Password, and Customer name in the appropriate fields, then click Log On. The default Username and Password are admin and admin. The default Customer name is digiop. DIGIOP hosted enterprise servers are assigned a unique Customer name. 14

19 SECTION 2: USING DIGIOP ELEMENTS SOFTWARE 10. After the a successful Login, DIGIOP Control main window will open. DIGIOP ELEMENTS Technical Guide 15

20 SECTION 3: USING DIGIOP CONTROL SECTION 3 Using DIGIOP Control The DIGIOP Control interface can be opened either through a web browser that can connect to the NVR or hdvr (across a LAN or the Internet), or from the Windows desktop (see above). DIGIOP Control allows you to manage your video, data, and user information of a single- or multi-site system. Control includes: add and configure cameras, set user rights, establish global and local level permissions for systems, cameras, and data streams. 3.1 Local computer login to DIGIOP Control 1. At your local computer, open a web browser (Microsoft Internet Explorer (IE), Mozilla Firefox, or Google Chrome ). a. From a local computer: DIGIOP Control can also accessed from any computer that can connect to the NVR across a network. Open an internet browser (IE, Mozilla Firefox, or Google Chrome) Use the URL: <IP Address>/digiop where the IP address can be the fixed IP address of the NVR or the DNS address. b. For DIGIOP hosted servers: Open an internet browser (IE, Mozilla Firefox, or Google Chrome) Use the URL: elements.digiop.com 2. Enter your Username, Password, and Customer name: The default Username and Password are admin and admin. The Customer name for desktop and local computer logins is digiop For DIGIOP hosted systems, use your assigned customer name. To obtain a customer name, go to click the link New Customer?, then follow the instructions to apply for one. You should receive your Customer name within 1 day. 16

21 SECTION 3: USING DIGIOP CONTROL 3. Click Log On. After a successful log on, the DIGIOP Control Home page will appear. Edit Button (to change object options) Secure/Permissions Button (to set an object permission) Home Button (return to here) Delete Button (to delete objects) Log Off Button (to disconnect from the server) New Button (to add objects to the tree) Data Server Object Tree (Items Configured in System) Video Server Refresh Button (to update object tree) NOTE: In this example, C5WSDP1 is the system hostname 3.2 User permissions All DIGIOP ELEMENTS users are assigned a Role that includes a set of permissions,i.e., what level of access they have to the server. Initially, only the admin user with the Administrator Role (all permissions enabled) is configured in the system. admin can create other roles and users. See Create Roles later in this section. In the following example, the Role Manager was created by creating a new Role in the Users and Roles component. DIGIOP ELEMENTS Technical Guide 17

22 SECTION 3: USING DIGIOP CONTROL Global Permissions Global Permissions (see above screen) allows the administrator to determine what roles can add, configure, and manage systems and profiles. Permissions set in the top level determine what access Roles have at lower levels of the tree. These can be applied to individual devices. Additionally, individual devices can further restrictions. The Permissions for DIGIOP menu above can be opened in two way (by admin or someone with permission to do so): By clicking (highlighting) Users and Roles, then clicking the Permissions icon at the top of the window. By clicking Digiop (at the top of the tree), then Permissions icon at the top of the window. System-level Permissions System level permissions allow Roles to be applied to selected systems. Use this feature apply certain roles to systems not inheriting Global permissions. 18

23 SECTION 3: USING DIGIOP CONTROL The System-level permissions for DIGIOP menu above can be opened by clicking (highlighting) a system in the tree (here, EI- Series), then clicking the Permissions icon at the top of the window. Device-level Permissions This level of permissions allows a role to be assigned to an individual device or stream not only at a system or global level. The Device-level permissions for DIGIOP menu above can be opened by clicking (highlighting) a device in the tree (here, Back Door), then clicking the Permissions icon at the top of the window. 3.3 Add IP cameras to DIGIOP Control The DIGIOP server will automatically discover the IP cameras it can connect to. To add these IP cameras to DIGIOP Control: DIGIOP ELEMENTS Technical Guide 19

24 SECTION 3: USING DIGIOP CONTROL 1. Find the Systems entry in the list in the left frame of the home page,then click the icon to open the Systems list. Inside the Systems list are two entries for DIGIOP Control you connected to. The one prefaced with the blue display icon identifies the video server. The one below it with the yellow barrel icon identifies the data server. Video Server Data Server 2. In the Systems list, click the hostname of the video server, then click the New button at the top of the Home page. The Add Camera pane will open in the right frame. The hostname for the NVR in this example is C5WSDP1. 3. In the Add a Camera frame, find the IP address of the camera you want to add, then click the associated select action link. The camera will be added to the system and automatically assigned to a camera channel in the NVR or hdvr. After a camera is added to the NVF/hDVR, the entry for the IP address under Channel Number shows the channel the camera is assigned to. 4. Repeat this procedure to add additional cameras to DIGIOP Control. 20

25 SECTION 3: USING DIGIOP CONTROL 5. In the left frame of the home window, open the Systems list, then open the click the icon in front of the video server. Entries for the cameras you added will appear in the list. 3.4 Add an IP camera not discovered To add an IP camera to DIGIOP Control that was not automatically discovered on the network: 1. Click the new action link in the Add a Camera pane. new Camera Action Link 2. In the Camera settings list, select the brand from the drop-down list, then enter the remaining settings as needed. DIGIOP ELEMENTS Technical Guide 21

26 SECTION 3: USING DIGIOP CONTROL 3. Click Save to update the video server with the new IP camera. 3.5 Edit camera settings Camera settings, such as the Name, Codec, resolution, frame rate, record mode, etc. are edited within DIGIOP Control. Note that changing network settings here for an IP camera must also be performed within the camera setup. 1. In the list of cameras added to the video server, click the entry for the camera whose settings you want to edit, then click the Edit button at the top of the Home page. 22

27 SECTION 3: USING DIGIOP CONTROL 2. In the settings list at the right, change the items as needed. 3. Click Save to update the video server. 3.6 Add data server streams The DIGIOP Data Server feature for DIGIOP Control integrates several back-office systems with the video and audio capture capabilities of the video server. NOTE Refer to the appendix Data Server Streams in this document for more information about preset data stream options. To add data server streams to DIGIOP Control: 1. Open the Systems list, then click the hostname of the data server. 2. Click the New button at the top of the Home page. The Create Item pane will open in the right frame. DIGIOP ELEMENTS Technical Guide 23

28 SECTION 3: USING DIGIOP CONTROL 3. Click the New Stream data stream you want to add to the server. A properties window will open. 4. In the properties window for the data stream (see below for a Gilbarco Cash Register, enter the appropriate parameters, then click Save A New Rule A rule is an action for a device that triggered. To setup a rule, click New Rule on the Create Item menu. For specific information about creating rules, refer to the appendix Creating Rules. 24

29 SECTION 3: USING DIGIOP CONTROL To create a rule: 1. Enter a name for the rule in the Name field. 2. In the Schedule pull-down list, select the time when rule is run. 3. On the When pull-down list, select the condition on which the rule Action (see below) is executed. 4. Choose the Device on which to apply the rule. 5. In the Action pull-down list, select the action to perform when the device triggers. NOTE See the appendix Create Rule for information on rule creation, Action configuration parameters and examples Recorder Events Recorder events display shows the occurrence of I/O events, Recording start/stop, and Recorder exit. DIGIOP ELEMENTS Technical Guide 25

30 SECTION 3: USING DIGIOP CONTROL System Health The System Health Data Stream offers several System Health related streams that show: Drive space, CPU usage, and Windows events. System Health Data streams are viewed through DIGIOP Connect Exception Transactions Exception Transactions are automatically generated custom queries. When a cash register is added, Exception Transactions reports Voids, Discounts, Returns, and No Sale events. Fraudulent Exception Transactions A fraudulent exception transaction is a custom query that utilizes an exception transaction and a occupancy analytic to determine if the transaction could possibly be fraudulent. 3.7 Create Group A group is a selection of cameras and/or data streams that can be displayed as a unit with DIGIOP Connect. Groups can be displayed individually, with other groups in a Tour. To create a group: 1. Click the Group entry in the left frame of the Home page, then click the New button at the top of the window. 26

31 SECTION 3: USING DIGIOP CONTROL 2. In the Group settings window, enter the name of the group in the Name field. 3. Open the Layout drop down list and select the preferred split-screen arrangement for the group. In the Example above, a 2x2 split-screen layout was selected. 4. Add a camera or data stream to the group by dragging the camera/data stream entry from the tree in the left frame and dropping it into a of the frame in the group layout display. Two cameras were added to the layout shown above. 5. Click Save to update DIGIOP Control, then click Refresh to update the screen information. 6. Open the Groups list in the left frame by clicking the associated icon. Verify that the group you created now appears in the list. You can Edit/Delete the group by clicking the clicking the group name, then clicking the Edit/Delete buttons at the top of the window. DIGIOP ELEMENTS Technical Guide 27

32 SECTION 3: USING DIGIOP CONTROL Group Permissions To open the group permissions menu: 1. Click the Groups link in the left frame, then click the Permissions icon at the top of the window. 2. In the Permissions for Groups menu, select either option: Inherit Permissions from Parent - Inherit the permissions of the device at the highest level in the tree. Apply Permissions to All Children - Permissions set for a device at a higher level of the tree are applied to all devices below that level. 3. Click Save to update the DIGIOP Control. 3.8 Create Tour A Tour is a collection of groups that are displayed individually and sequentially with a pause time (dwell) on each group. The dwell time for each group display can be either 1 sec, 5 sec., 10 sec., 30 sec., 1 min., or 5 min. 1. Click the Tour entry in the left frame of the Home page, then click the New button at the top of the window. 28

33 SECTION 3: USING DIGIOP CONTROL 2. In the Tour settings window, enter the name of the tour in the Name field. 3. Add a group to the tour by dragging an entry in the Groups list and dropping it into a box in the Tour settings window. 4. Click the down arrow to the right of the group name, then select the dwell time for the group. 5. Repeat the two steps above to add additional groups to the tour. 6. Click Save to update the DIGIOP Control. You can Edit/Delete the tour by clicking the clicking the tour name, then clicking the Edit/Delete buttons at the top of the window Tours Permissions To open the Tours permissions menu: 1. Click the Tours link in the Home page Permissions list. 2. In the Permissions for Tours menu, select either option: Inherit Permissions from Parent - Inherit the permissions of the device at the highest level in the tree. Apply Permissions to All Children - Permissions set for a device at a higher level of the tree are applied to all devices below that level. DIGIOP ELEMENTS Technical Guide 29

34 SECTION 3: USING DIGIOP CONTROL 3. Click Save to update DIGIOP Control. 3.9 Create Role Create Role is used to create classes of users who manage or view the system. Each role as has a specific set of permissions. User identities are each assigned some role when they are created. Initially, only an Administrator Role is established in the system. To create a Role: 1. Click the Users and Roles entry in the left frame of the Home page, then click the New button at the top of the window. 2. In the Create Item frame, click A New Role. 30

35 SECTION 3: USING DIGIOP CONTROL 3. In the Role menu, enter the name of the Role in the Name field. 4. Enter a description of the role in the space provided. 5. Select the users who will be given the permissions of this role. 6. Click Save to update DIGIOP Control Set Permissions for each Role After a role is created, or if a Role needs to be modified, open the Permissions window to set the permissions assigned to the Role: : 1. Click the DIGIOP entry at the top of the tree in the left frame, then click the Permissions icon at the top of the window. 2. In the Permissions for Digiop frame, assign permissions to each role by clicking the checkbox associated with the function of the role. DIGIOP ELEMENTS Technical Guide 31

36 SECTION 3: USING DIGIOP CONTROL 3. Click Save to update DIGIOP Control Create User Create User is used to create a user Username and Password, and assign a Role (permissions) to the user. To create a User: 1. Click the Users and Roles entry in the left frame of the Home page, then click the New button at the top of the window. 2. In the Create Item frame, click A New User. 32

37 SECTION 3: USING DIGIOP CONTROL 3. In the User settings window, enter: Name address Password and Confirm Password Security Question and Answer Comments if needed. 4. Click the Role to assign to the user. 5. Click Save to update the DIGIOP Control. DIGIOP ELEMENTS Technical Guide 33

38 SECTION 4: USING KIOSK MODE SECTION 4 Using Kiosk Mode If the current recorder mode is KIOSK, and the KIOSK mode window is not on the desktop, start the recorder by clicking the Digiop link in the Windows Start menu. An application window similar to the following will open The main application window can provide live video from all cameras added to the recorder. It includes a LOG IN button with menu options for managing the recorder. The number of video frame, sensor buttons, and controls you see depends on system licensing. Table 1. Main screen controls and indicators Item Name Description 1 Site Name User-defined description of this system. To configure, double click the DVR Location text and a text entry option appears. Or, go to TOOLS > Configure > System. and configure the location in the Notification frame. 2 IP Address The current IP address of the server. If the system is connected to a LAN, a static IP Address can be defined. To set the IP address, go to TOOLS > Configure > Network. Contact your system administrator for recommended network settings.. 3 Clock Displays the current time and date of the system. This can be edited by double clicking this area. 34

39 SECTION 4: USING KIOSK MODE Item Name Description 4 Round control dial cluster Split-Screen Selection Controls for selecting the multi-screen (split-screen) mode and the sequence in which images are displayed. The numbered buttons represent the number of video channels displayed on the screen (4-32). The number currently highlighted in yellow is the current selection for the split screen (e.g., 4 images). By clicking this highlighted button, the next set of images is displayed. For example, if you are watching images 1-4, and click the 4 button, the next sequence of 4 images is displayed. NOTE: To configure the split screen sequences, go to TOOLS > Configure > Display > Display Division. For more information, see the section Tools in this guide. Sequence Images Full Screen Mode Causes the images to automatically rotate or cycle through the images in a defined order. Stopped by clicking the same button again or by selecting a camera. NOTE: To change the display division dwell time (amount of time each image is displayed), go to TOOLS > Configure > Display. Display division rotation dwell time can be set from 1 ro 60 seconds. For more information, see the section Tools in this guide. Hides the controls so the image fills the entire screen. Click or right-click and the controls are re-displayed. 5 Camera, Sensor, and Control Camera Sensor Control When camera video is recording, the associated camera button is highlighted. In motion record mode, this button appears normal (not highlighted). Each time a sensor is activated, the associated button is highlighted (indicator only). Interactive buttons connected to the available relay outputs. If a sensor triggers an output relay, the associated button is highlighted. You can override the relay status by clicking the appropriate button. 6 Events (Does not appear in the current diagram.) Appears when an event occurs. Blinks red to indicate that events are being recorded. 7 Remote (Does not appear in the current diagram.) Is displayed when there is a remote connection to the server. Clicking the button displays the identity of the remote connection. 8 Tools See the section Tools in this guide. 9 DIGIOP logo Double click the logo to view the Version Information, including Model, Version, and System Information, as well as Record Amount Information. 10 On-image Information Camera Name Audio recorded <A> Record Mode M PTZ available Displays the current status of the camera recording mode, the sensor input, and the control relay outputs. Indicates the name of the camera, which is set up from TOOLS > Configure > Camera. Indicates audio is recorded with this video. Indicates the mode for camera recording, e.g., motion M, continuous record C, sensor record S, no record F, etc. Set up from either TOOLS > Configure > Camera or Tools > Configure > Schedule. Opens the PTZ control panel. PTZ is defined from TOOLS > Configure > PTZ. DIGIOP ELEMENTS Technical Guide 35

40 SECTION 4: USING KIOSK MODE 4.1 Viewing version information Double click the DIGIOP logo in the lower left corner of the main window to open the DIGIOP Core Version Info window. 4.2 Setting the clock The DIGIOP recorder uses the Windows system clock for display and for time stamping recorded data. The Windows system clock can be set either manually or by an Internet time server through the recorder. 1. If the system is not on a network, double click the clock in the upper right corner of the recorder main window. The Windows 7 Date and Time window will open. 36

41 SECTION 4: USING KIOSK MODE 2. Set the time, date, daylight savings time option, and time zone as required for your location. If your server is connected to the Internet, choose the synchronize the clock to an Internet Time Server if preferred. 3. Apply your settings, then close the window. 4.3 Switching between multi-image screen and single-image screen 1. From a multi-image screen, double click any image to view it in full-screen mode. Double click for single image 2. Double click the image in full-screen mode to return to the multi-image screen. Double click for multi-image DIGIOP ELEMENTS Technical Guide 37

42 SECTION 4: USING KIOSK MODE 4.4 TOOLS menu The TOOLS menu runs the dialogues and menus to configure the Server software. Table 3 describes the TOOLS menu options: Table 2. Tools menu Name Pause Recording Search Configure Remote Login Event Log View Advanced Backup Log Out Restart Recorder Exit Recorder Shut Down Description Pauses all camera recording. In most cases, you must pause the recording to change recording parameters such as FPS, resolution, schedule, etc. Opens the Search application. Also includes video backup (video clips, entire records) and still image save/print. Opens the main system configuration and settings menu. Opens a real-time log of system logins from Remote devices (can include Remote Manager and integrated software). Opens a real-time log of the operational and alarm events generated by the system. Backup method that allows the user to select start and end times, conversion formats, and related options. Logs out the current user. The system automatically logs out the user after 10 minutes of inactivity. Closes and initializes the system software. Shuts down the system software and exits to the Windows environment. Exit recorder, shut down Windows, and power off the computer Configure menu option Click TOOLS > Configure to display the Preference window and its related configuration tabs. Each tab on this window is described in the following sections. 38

43 SECTION 4: USING KIOSK MODE Configure Menu Tabs USING THE CONFIGURE OPTIONS The following may be helpful when working with the Configure options: Pause Recording requirements Several features are not accessible or cannot be applied to the system until you pause recording. These include settings for resolution, scheduling, and setting frames per second. NOTE If for any reason an option is unexpectedly disabled (i.e., greyed out ), pause recording and try it again. Only one admin (local or remote) can be logged in at any time and configure the system. If an administrator is configuring the system from a remote location, the local machine provides a Warning Message when you try to make changes locally. If the Configure options are in use locally and a remote user tries to connect, a Warning Message may appear. CAMERA TAB The Camera tab sets preferences for adding cameras, motion detection, video quality, audio, and other recording options. DIGIOP ELEMENTS Technical Guide 39

44 SECTION 4: USING KIOSK MODE Table 3. Camera tabs No. Name Description The camera icons at the top of this tab identify the channel input status An analog camera is connected to this video source (channel 2) and is selected and ready to configure. While highlighted, the options displayed are for this camera. An analog camera is connected to this video source (channel 2), but the camera is not currently selected. To configure this camera, click on the camera icon. 1 Select Camera An IP camera is connected to this video source (channel 26) and is selected and ready to configure. While highlighted, the options displayed are for this camera. An IP camera is connected to this video source (channel 26), but the camera is not currently selected. To configure this camera, click the camera icon. This channel is configured (connected to a video source), but a camera is not selected; inactive camera No channel is configured, no video source is connected to this channel 40

45 SECTION 4: USING KIOSK MODE No. Name Description 2 Camera Name Name of the camera displayed on the main screen and in the Remote Manager software Current Recording View On-Image Information Motion Detection Area Scene Loss Sensitivity button 7 Enable Audio 8 Security Screen Mode 9 Watch Mode Recorded video quality Scene Loss Sensitivity adjustment Pre Motion/ Post Motion Motion Detection Sensitivity 14 Recording trigger Displays the selected camera, assuming the system is still recording that view. If the system recording has been paused, a default image is displayed. Constantly updates to display information about the image; may vary slightly between software versions. kbps (frame size per image) Can also be monitored on the Remote Manager software. Estimated MB per Hour Disk space used based on current rates and settings If you check Cover Entire Area, all motion is recorded; when unchecked, you can choose the areas to sense for motion. To set motion detection areas, see Adding motion detection areas. IP camera motion detection May vary by model; see the manufacturer s documentation for more information When checked, activates a feature to detect changes in the brightness of the camera field of view to trigger an alarm or an . Turns on audio recording if it is enabled in the camera. Before enabling audio, recording mode must be paused. (Audiocapable cameras only. Checkbox is not shown on this display.) When checked, the application records camera video without displaying it to the current user. In this mode, you can only see the default image with the message Security Screen. Each camera can be individually configured for this mode. Also, images are not streamed to Remote Viewing applications. When checked, the application does not record video and only displays the default image. Also, no images are streamed to Remote Viewing applications. If you change to Watch Mode while viewing remotely, a message appears on the remote application and the image freezes. Activating Watch mode deactivates the Security Screen mode, Recorded Video Quality, and Motion Detection Sensitivity options. Adjusts the compression level based on the selected compression type (MPEG, MPEG4, H.264). Moving the slide control to the far left produces small files with low resolution to maximize hard drive storage capacity; moving the slide control to the far right maximizes the video quality for viewing, but requires more hard drive space. IP camera recording quality May vary by model; see the manufacturer s documentation for more information Sets the sensitivity in the camera s field of view. Scene Loss alarms could be triggered by something sprayed on or draped over the camera lens. Sets the time in seconds for video recording before and/or after motion is detected. The range for pre- and post-recording is 0-15 seconds. Defines the amount of movement (motion) required within motion-sensitive areas before the system recognizes it as an activation trigger. If the camera is monitoring a distant image and the expected movement is very slight, the sensitivity needs to be very high. If the image is a doorway and only people are to be detected rather then small pets, the sensitivity can be set low. IP camera motion sensitivity may vary by model. See the manufacturer s documentation for more information. Sets incoming video as a trigger for recording. Click Continuous to change the setting to Motion. IMPORTANT: Each time you restart the system, it defaults to Continuous recording. To retain the Motion setting after a restart, set this option in the Schedule tab. IP camera triggers May vary by model; see the manufacturer s documentation for more information ADDING IP CAMERAS AND DEVICES IP cameras or other IP device are added to DIGIOP Control through the DIGIOP Control interface. See DIGIOP Control Usage in this document. DIGIOP ELEMENTS Technical Guide 41

46 SECTION 4: USING KIOSK MODE SETTING SCENE LOSS SENSITIVITY Scene loss occurs when the camera view is obscured in some way, such as when someone spray paints the camera lens or drapes a cloth over it. The Scene Loss detection software scans the incoming camera image and checks for brightness variations in the image. Generally, video from a camera varies in brightness over the field of view. If someone drapes a cloth over the lens, the entire field of view of the camera becomes almost black. This decrease in brightness variation over the whole image triggers a scene loss alarm. A scene loss alarm can be configured to send an notification. NOTE Scene loss detection can be used with all IP cameras and S-class analog video. It may not function with some H-class systems. 1. From the Camera window, highlight a camera. 2. Check the Scene Loss Sensitivity checkbox. 3. Set the scene loss sensitivity from Low to High with the slider. Range is from Low to High, 1-100; default=20. NOTE In most cases, set the Scene Loss Sensitivity up to but not quite at a level to spontaneously trigger a scene loss alarm. This helps ensure that any blockage of the camera view is enough to trigger the alarm. For example, a camera pointing toward a bare wall indoors requires a lower sensitivity setting, otherwise the bare wall itself may set off the alarm. On the other hand, a camera set up outdoors generally requires a higher sensitivity setting, since an outside image usually contains more brightness and color variation. SETTING PRE MOTION AND POST MOTION DETECTION INTERVALS The Pre Motion and Post Motion detection intervals let you retain (record) video leading up to and after an event. This additional video can provide important information about the context within which the event occurred. NOTE Continuous mode deactivates pre-motion and post-motion recording. Change to Motion mode to enable this feature. 1. From the Camera window, highlight a camera. 42

47 SECTION 4: USING KIOSK MODE 2. Move the selection arrows to the desired number of seconds for the selected interval. Range 0-15 seconds. Pre Motion default = 0 seconds; Post Motion default = 2 seconds. ADDING MOTION DETECTION AREAS You can add motion detection areas over doors, windows, parking areas, etc. to detect motion that will initiate video recording. Motion detection begins after you define motion areas are defined: 1. From the Camera window, uncheck Cover Entire Area. The Motion Detection Area is then outlined with a red border. 2. Click on the image in the viewing area to add to motion areas. The motion areas appear as red squares around an X: Left mouse button adds motion areas. Hold down the left mouse button and drag to select multiple areas. Right click a selected motion areas to disable it for motion detection sensing Double clicking fills the entire image with motion-sensitive areas. You can then remove areas you do not want sensitive Hold down the left mouse button and drag the cursor over a portion of the image to select a large are for motion sensing. 3. If you make an error, clear all selected areas by checking then un-checking Cover Entire Area. NOTE You can add up to 300 motion-sensitive areas. 4. Adjust the motion sensitivity slide control, as needed. 5. Adjust the Pre Motion and Post Motion intervals, as needed. DIGIOP ELEMENTS Technical Guide 43

48 SECTION 4: USING KIOSK MODE MOTION SENSITIVITY GUIDELINES Table 5 describes possible motion sensitivity settings based on image sizes. Table 4. Recommenced minimum sensitivity value for recording Image Size Entire Movement Partial Movement 70% of frame height % - 60% of frame height % of frame height % of frame height Table 5. Motion sensitivity settings Name Description Entire Movement When the entire body moves Partial Movement When only the arms or legs move Movement Speed Approx. ±20 compensation of recommended sensitivity value (High speed : max. +20, Low speed: max. -20) Number of Persons If the number of persons on the screen increases, the motion can be detected at a lower sensitivity level. Adjust the sensitivity value accordingly. NOTE If the system is to record in low-light conditions with poor illumination, cameras may try to compensate. This can result in image noise that triggers the system to record and wastes hard drive space. You can counteract this by decreasing sensitivity on the slide control Network tab Click TOOLS > Configure > Network to access network settings in addition to bandwidth, remote connections, and transmission time limit options. Table 7 describes the options found on the Network tab. 44

49 SECTION 4: USING KIOSK MODE 1 2 DIGIOP ELEMENTS Technical Guide 45

50 SECTION 4: USING KIOSK MODE 1 2 NOTE If the system is on a Local Area Network (LAN) and interfaces with another application or is accessible via a web browser or Remote Manager software, then the IP address of the system must be fixed (static or Reserved DHCP). Table 6. Network tab Item Name Description 1 Network Settings Edit See the section Editing Network Connection Settings in this guide. 2 Additional Network Options Bandwidth Limits (Bandwidth Throttle): Sets the maximum bandwidth to remotely view traffic on the LAN. Bandwidth restrictions limit the amount f video streamed across each connection. (Default=100 Mbps; bits per second NOT bytes per second) NOTE: You must check this option to turn on the bandwidth throttle. EDITING NETWORK CONNECTION SETTINGS Click Edit to open the Network Connection Settings window. Network Adapter List In most cases, use the default adapter; or select an adapter from the drop-down list. IP Address and Subnet Mask Needed for other applications to reliably access this system; this information may automatically be generated (as shown). 46

51 SECTION 4: USING KIOSK MODE Gateway (Optional) If the LAN has access to external networks, you can enter a gateway, but it is not required. DNS server address Enter DNS details or leave the default. This information is obtained automatically. NOTE To identify the Subnet Mask, check the network details of your Remote PC configuration. To find the IP Address and Subnet Mask: (1) Go to START > RUN. (2) Type CMD. (3) Click OK. (4) At the DOS prompt, type ipconfig (5) Click Enter. (6) Write down the IP Address, Subnet Mask, and Default Gateway. NOTE To access the Internet from the system, you must first define a DNS server. Contact your system administrator for information. REMOTE EVENT NOTIFICATION SETTINGS If you are running the Remote Manager and want to receive events (alarms) from the system, you must enter the IP address of the PC running Remote Manager in the Remote IP and Phone Number list on the Network window. 1. From the Remote Event Notification field of the Network window, click Add. DIGIOP ELEMENTS Technical Guide 47

52 SECTION 4: USING KIOSK MODE 2. Type an IP address or a Phone Number in the space provided. 3. Repeat Steps 2 and 3 for up to ten addresses or phone numbers. 4. Click OK. The entry appears in the Remote IP and Phone Numbers list. NOTE DIGIOP systems do not come with dialers or modems. However, DIGIOP systems support the US Robotics Model #5633. REMOTE CONNECTION TIME LIMIT When a sensor event occurs, the system automatically connects Remote Manager PCs whose IP addresses are listed in Remote IP and Phone numbers. You can have up to 32 connections. Connection Time Limit Sets the length of the connection, up to 25 minutes, and disconnects after the specified amount of time. When this option is unchecked (default), the connection time limit is set to the maximum connection time, 120 minutes. 48

53 SECTION 4: USING KIOSK MODE Auto Disconnect on no activity after Setting that determines how long the connection remains active when there is no sensor activity. If you uncheck this option, the connection remains active continually (no time limit). TRANSMISSION TIME LIMIT ON SENSOR ACTIVATION Video streams to the Remote Manager when a sensor is activated. The duration of video streaming may be different from the Sensor Record period (for more information, see the section Sensor / Controls ). 1. To limit the transmission time, select the desired period from the drop down list. 2. Select a range from 10 seconds to 10 minutes. No Limit means the video continuously transmits until it is manually disconnected Sensor / Control tab To access the Sensor / Control options, click TOOLS > Configure > Sensor / Control. Sensors are also called inputs, while Controls are also called outputs or relay outputs. Generally, a sensor (input) is connected to a dry set of normally open (N/O) or normally closed (N/C) contacts. A dry a contact of a relay does not make or break a current; usually a relay or other device starts or stops current flow. NOTE The use of end-of line resistors or balanced-input resistors is not recommended. However, you can connect some external I/O device requiring 2.2 KΩ resistors. DIGIOP ELEMENTS Technical Guide 49

54 SECTION 4: USING KIOSK MODE Table 7. Sensor/Control tab Item Name Description 1 2 Sensor Enable Sensors and Controls 3 Sensor Time 4 Cameras associated with selected Sensor 5 PTZ Preset 6 External Output connected to each Sensor Activates the sensor and controls configuration. Blue Sensor available; Yellow Sensor selected; Grey Sensor unavailable. NOTE: Sensors 1-4 can be either physical or virtual (detect video and network loss and recording failures; not PTZ or triggers). The remaining sensors up to 32 (this number varies by DIGIOP model) can be set for virtual sensors. Sensor 4 has a special control for Auto Shutdown used in conjunction with a UPS backup device. See Item 9 in this table for more information. By default, sensors and controls are scheduled for 24 hr operation (From hour 0, To hour 24). NOTE: For comprehensive scheduling of sensor monitoring, go to TOOLS > Configure > Schedule. List of available cameras that you can associate with a sensor. Camera icon colors indicate different camera types (analog or IP) and camera states (available, unavailable, etc.). See Table 4 for a list of camera icons. Lets you activate a PTZ Preset when a sensor is triggered. For example, a door sensor can trigger a camera to pan to a door; a keypad swipe can trigger a camera to pan to an entry. Sets up a Control to activate when a sensor is triggered. Turns red if mapped to the current selection. 50

55 SECTION 4: USING KIOSK MODE Item Name Description 7 Sensor Recording Time 8 9 Recording Time control slider Use No. 4 sensor for Auto Shutdown 10 Sensor Etc 11 Relay Type Sensor Type Recording Mode NOTE: Applies to sensor activations (does not apply to motion detection activations) 14 Sensor Alarm 15 UsePreAlarm 16 Video loss detection Network Loss Detection Recording Failure Alarm Sensor Active Duration Camera records the entire time the Sensor is activated Use Predefined Time Activates slide control timer that lets you record from 3 seconds to 5 minutes, once triggered by a sensor. Sets the amount of recording time after the sensor is activated (from 3 seconds 5 minutes). In conjunction with the use of an Uninterruptible Power Supply (UPS), the Auto Sensor protects the system against surges, spikes, and momentary power loss during a power failure. The system shuts down approximately 1 minute after this time period. If the UPS contains an output for power protection, you can wire the sensor to the UPS so the DVR is notified to start Auto Shutdown when a certain power condition occurs. Example Sensor 4 Auto Shutdown If your UPS runs for 5 minutes, set the UPS Battery Backup to 3-4 minutes to allow an extra minute required to shut down. When power is provided to the UPS, the system starts up and resumes recording. Motion Sensor Displays motion detection and records the event. Display mode freeze after sensor System automatically displays a full-screen image in response to an alarm; this overrides the current display mode. N/O normally open (the sensor closes the circuit on activation) N/C normally closed (the sensor opens the circuit on activation) Optimize FPS Applies any available frames (up to 29) to the camera when a sensor is triggered. If the camera recording is set for sensor (S), motion/sensor (M,S), or Continuous/Sensor (C/S), the recording is optimized when the sensor is triggered. The DVR records at the maximum available frame rate (FPS) during the entire sensor alarm (but not during the pre-alarm period). For a multi-screen display (split screen), the camera on which the alarm occurs enlarges to full screen. After the alarm period expires, the image returns to the original multi-screen display. Normal Records from sensor activation at the user-defined frame rate. Example Optimize Frames Per Second: If video is being recorded at 5 fps, then when the sensor is triggered, the camera records at 25 fps. When the Sensor Recording Time ends, recording returns to 5 fps. Example Normal: If video is being recorded at 5 fps continuous or motion, it will stay at 5 fps on sensor activation. Sensor activation does not change the image size. A red border appears around the image to alert about the alarm. N/O normally open (the sensor closes the circuit on activation) N/C normally closed (the sensor opens the circuit on activation) Plays a sound if the sensor is tripped. When this is selected the system beeps on sensor activation. Each sensor can be individually set. PreAlarm Duration Length of pre-alarm video (1-6 seconds) prefixed to the video recorded when a sensor is activated. Video is saved on the DIGIOP DVR at the normal recording frame rate. When an alarm is activated, pre-alarm and the post-alarm video is stored in one video record. PreAlarm Temp Drive PreAlarm video is cached here pending sensor activation. Takes control of your last output control relay, activating it for 1-2 seconds when the system detects video loss on any connected camera. Allows the system to detect a system network failure and logs it to the Event Log If a video channel fails to record to the HDD (e.g., HDD is damaged), the second-to-last control relay activates a recording failure. You can connect an external device to notify an alarm panel or siren of the recording failure DIGIOP ELEMENTS Technical Guide 51

56 SECTION 4: USING KIOSK MODE ENABLING SENSORS AND CONTROLS The Sensor / Controls let you set up system sensors (inputs) and controls (outputs). 1. Place a check mark in the Enable Sensors and Controls checkbox. 2. Select a sensor from the list of those that are available. Sensors are color coded to indicate their availability: Blue: Sensor available Yellow: Sensor selected Grey: Sensor unavailable NOTE In this example, an hdvr is configured with 16 cameras, four sensor inputs, and four control outputs. 3. Enable a sensor by selecting a Sensor Time: From hour and To hour (0-24). 4. Select a camera to associate with the sensor. As in the example below, the selected camera is highlighted in green. Available analog cameras have blue numbers and are highlighted in blue when selected. Channels with maroon numbers are available but do not have a camera associated with them. Unavailable channels are greyed out. 5. After selecting a sensor, you can set up a control (relay output) to activate. 6. Select a Sensor Recording Time: Sensor Active Duration Camera records while the sensor is activated Predefined Time Allows you to record from 3 seconds to 5 minutes (fixed duration) after a sensor is activated. 52

57 SECTION 4: USING KIOSK MODE NOTE For comprehensive scheduling of sensor monitoring, go to TOOLS > Configure > Schedule. ASSOCIATING PTZ PRESETS WITH SENSORS 1. Select a sensor. 2. Select a PTZ-enabled camera to associate with this sensor. 3. Select a PTZ Preset to associate with this camera and sensor. ASSOCIATING MULTIPLE CAMERAS AND SENSORS A single sensor can be associated to many cameras, so a single sensor input can cause multiple cameras to record. A camera can also be associated with more than one sensor. In this case, the camera starts recording when any of its associated sensors are triggered. 1. To associate a sensor (input) with a single camera, select an available sensor. 2. Select an available camera. The camera starts recording when the sensor is triggered. Example 1: Sensors 1 and 2 are both associated with Cameras 1 and 2. Triggering either Sensor 1 or Sensor 2 causes both cameras to record. Example 2: Sensor 1 is associated with Camera 1 and Camera 2, while Sensor 2 is associated with Camera 1 and Camera 3. Triggering Sensor 1 causes Cameras 1 and 2 to record; triggering Sensor 2, causes Cameras 1 and 3 to record. DIGIOP ELEMENTS Technical Guide 53

58 SECTION 4: USING KIOSK MODE MOVING A CAMERA TO A PTZ PRESET POSITION WITH A SENSOR TRIGGER Sensor inputs can be associated with any available camera PTZ preset location. Any one of the preset locations can be associated with a sensor input. NOTE Before this setting is made, you must enable the camera PTZ from TOOLS > Configure > PTZ. You must also define PTZ Presets. Example 1: Set Sensor 1 to move PTZ Camera 1 to the Preset 5 position. (1) Select Sensor 1. (2) Select Camera 1. (3) Open the PTZ dropdown under Camera 1. (4) Click PTZ Preset 5. (5) Repeat for other cameras. Example 2: Set Sensor 3 to move PTZ Camera 3 to the Preset 127 position. (1) Select Sensor 3. (2) Select Camera 3. ( 3) Open the PTZ dropdown under Camera 3. (4) Click PTZ Preset 127. (5) Repeat for other cameras. SETTING UP A SENSOR TRIGGER TO ACTIVATE A CAMERA AND A CONTROL (OUTPUT RELAY) You can associate Sensor inputs with any available Control output (relay), but you must also associate the Control with a camera. Systems can have various combinations of sensors and outputs. The icons on the Sensor and Control tab identify the available input or output: Dark grey Controls (outputs) are available Red Control currently selected Light grey Control is being used by another system function 1. To associate a Sensor to a camera and an output relay, select the Sensor icon. 54

59 SECTION 4: USING KIOSK MODE 2. Select a camera. 3. (Optional) Select a PTZ preset position, if required. 4. Select the Control. As each device is selected, its associated icons are highlighted. TYPICAL PTZ WIRING For both examples, the coax [1] from the PTZ camera connects to the video input cable (not shown), which is attached to the video capture card of the system. For Example 1 (the left diagram above): Connect the RS-232 PTZ control cable [2] to the serial RS-485 port. For Example 2 (the right diagram above): The RS-232 PTZ control cable [3] connects to the I/O card. (Ensure that the RS-232 PTZ control cable is installed from COM 1 to the I/O card.) Attach the control wire from the camera to the supplied 4-conductor cable. NOTE For information about setting up the specific DIGIOP model you purchased, see the Quick Start Guide packaged with your system. To access the PTZ preferences, click TOOLS > Configure > PTZ. Table 8 describes the PTZ tab settings. DIGIOP ELEMENTS Technical Guide 55

60 SECTION 4: USING KIOSK MODE Table 8. PTZ tab Item Name Description 1 Select Camera Shows available cameras. Blue cameras icons represent selected analog devices. 2 Enable PTZ Enables PTZ for the selected camera. 3 PTZ Protocol Lists the available PTZ protocols to select for the camera. NOTE: If the specific PTZ is not listed, look for a similar model or the same manufacturer and test to see if it works. If a special protocol is required, contact your DIGIOP Dealer. 4 Select Camera, unselected Cameras with blue numbers are configured for analog devices, but are not selected. 5 PTZ Protocol selection Opens a drop-down menu for PTZ protocol selection. 6 Add PTZ Protocol Lets you add a PTZ protocol. 7 Port Communication with the PTZ is through the I/O board. The default communications port is COM 1. IMPORTANT: Do not use COM 4 as it is predefined for use for I/O communications. NOTE: Several PTZ protocols can use the same port. 8 Camera Address Lets you enter the unique camera ID (set via dip switches on the PTZ camera) in the software using the on-screen keyboard. If the address is correct and the DIGIOP system can communicate with the PTZ camera, an on screen PTZ-control window opens to display the available PTZ functions. If the PTZ address number has already been used for another camera, then a message appears prompting you to select a different camera. 56

61 SECTION 4: USING KIOSK MODE Item Name Description 9 Pan/Tilt/Preset/Aux controls Pan/Tilt Controls the PTZ camera pan (horizontal movement) and tilt (vertical movement) Preset Options for setting and locating the preset Aux Auxiliary functions that are not built into the regular interface; custom integration, eg., a light or fan 10 Zoom / Focus / Iris Controls PTZ camera settings for zoom, focus, and iris (aperture). ENABLING PTZ PTZ cameras can be controlled in many ways (such as with a handheld controller). Check Enable PTZ if you want to use DIGIOP software to configure and control PTZ. 1. To enable PTZ for use in the DIGIOP system, place a check mark in Use PTZ. The available cameras are highlighted across the top of the window. Camera icons outlined in maroon are not available for configuration. 2. Select a camera from the list. 3. Place a check mark in Enable PTZ to enable it for the selected camera. 4. Once you enable PTZ for the camera, open the PTZ Protocol drop down box to select the protocol used by the camera. If the PTZ protocol you need is not listed, look for a similar model or the same manufacturer and test to see if it works. If this does not work, contact your DIGIOP Dealer. For more information, see the section Adding a protocol from a file in this guide. 5. Select a Port from the drop-down list. Communication with PTZ is through the I/O board on the system. The default communications port is COM 1. Multiple protocols can use the same port. CAUTION Do not select COM 4. It is assigned to I/O communications. DIGIOP ELEMENTS Technical Guide 57

62 SECTION 4: USING KIOSK MODE 6. Enter the Camera Address in the field provided using the on-screen keyboard. This is a unique ID for each PTZ camera that is configured in the camera. 7. Click Input on the on-screen keyboard to close the keyboard. If the address is correct and the DVR can communicate with the PTZ camera, an on-screen PTZ-control window opens to display the available PTZ functions. If the PTZ address number has already been used for another camera, then a message appears prompting you to select a different camera. 8. Use the Move button to test PTZ movements. ADDING A PROTOCOL FROM A FILE If the PTZ protocol is not on the drop-down list and your DIGIOP Dealer has provided a file containing a new protocol, these steps describe how to install the protocol: 1. Save the file to compatible memory media (CD, USB memory device, etc.). 2. Insert the memory media in the CD drive or the USB port, as applicable. 3. From the DIGIOP screen, click TOOLS > Configure > PTZ. 4. From the PTZ window, click Add PTZ Protocol. All previous settings will be cleared in preparation for a new protocol for this camera. 58

63 SECTION 4: USING KIOSK MODE 5. When the Find Folder window appears, browse to the new file on the memory media and double click on the file. 6. Click OK to load the file. 7. The new protocol appears on the list. 8. Select the new protocol and continue with the installation. CREATING A PRESET Preset options vary by the selected PTZ protocol, by the camera model, and by what the camera supports. This example is for illustration only. The selections you have for your particular situation will vary. 1. Click on an unassigned preset number from the Seq list under Preset Function. 2. Name the preset by clicking the Location button. An on-screen keyboard appears. DIGIOP ELEMENTS Technical Guide 59

64 SECTION 4: USING KIOSK MODE 3. Type a name and click Input to close the keyboard. The name does not appear until it is associated with a preset number. 4. Move the camera to the desired location with the arrow keys on the Pan/Tilt tab. This is the position where the camera moves for this preset. 5. Click Set Scan. The name set up in Step 2 appears in the list under Preset Position. 6. To test this preset, select it and click Move. If correctly set up, the camera moves to the correct location. CREATING A TOUR Several PTZ protocols set up scan tours. A tour moves the camera to several positions in the order you have set up. 1. To create a scan tour, from the Preset tab click Set Scan. The Current View screen appears of the image from the PTZ camera. It contains the set of on-screen Pelco-P protocols (used in this example). Other PTZ protocols may contain different control options than the ones shown here. 60

65 SECTION 4: USING KIOSK MODE 2. From the Commands drop-down list, select Set Pattern Start (not shown here). 3. Move the camera using the arrow keys on the Pan/Tilt tab PTZ to the start position of the tour. 4. Click Start. 5. From the Commands drop-down, select Set Pattern Stop. 6. Move the camera using the PTZ controls to the stop position of the tour. 7. Click Set. 8. To test the tour from the Commands drop-down, select Run Pattern. 9. Click Start. The camera should now run the tour Color tab (for analog cameras only) To access the Color preferences, click TOOLS > Configure > Color. Table 9 describes the Color settings. DIGIOP ELEMENTS Technical Guide 61

66 SECTION 4: USING KIOSK MODE Table 9. Color tab Item Name Description The camera icons at the top of this tab identify the channel input status: An analog camera is connected to this video source (Channel 2) and is selected and ready to configure. While highlighted, the options that are displayed are for this camera. An analog camera is connected to this video source (Channel 2), but the camera is not currently selected. To configure this camera, click on the camera icon. 1 Select Camera An IP camera is connected to this video source (Channel 26) and is selected and ready to configure. While highlighted, the options that are displayed are for this camera. An IP camera is connected to this video source (Channel 26), but the camera not currently selected. To configure this camera, click the camera icon. This channel is configured (connected to a video source), but a camera is not selected; inactive camera 2 Current Recording View No channel is configured, i.e., no video source is connected to this channel Displays the image from the selected camera 62

67 SECTION 4: USING KIOSK MODE Item Name Description 3 Camera Color Setting Brightness, Contrast, Chroma U, Chroma V, Hue, and Gain image settings 4 Default Returns the image to the original color settings 1. Select a camera. Each camera image can be customized to enhance the image. For example, if the image is too dark, change the Brightness. 2. Continue adjusting the controls for Brightness, Contrast, Chroma U and V, Hue, and Gain. You can experiment with various effects until you achieve the desired results. 3. To return to the original settings, click Default Display tab To access the Display preferences, click TOOLS > Configure > Display. These options provide fundamental controls of the display and recording options and allow you to change options system wide. However, you may want to use more advanced features on other tabs, such as FPS or compression, to better control your display DIGIOP ELEMENTS Technical Guide 63

68 SECTION 4: USING KIOSK MODE Table 10. Display tab Item Name Description 1 Recording 2 Password Protected Recording 3 Audio mapping 4 User Management 5 External Monitor 6 Recording Resolution 7 Frames Per Second 8 Compression Type (Systems with variable compression settings). 9 Retain Video Data 10 Display Division Enables / Disables recording (Default=Enabled). To disable a camera from recording to the hard drive, click the camera to disable it. If you are playing live video, the screen continues to display the image even after the camera is disabled. The camera icons denote: Blue highlighted=analog camera selected; blue numbers only= analog camera available but not selected. Green highlighted=ip camera selected; green numbers only=ip camera available but not selected. Maroon numbers=channel not associated with a camera. Grey=channel not configured. Applies password protection to encrypted data files. NOTE: These files cannot be played without a valid password. Lost passwords for encrypted files cannot be recovered. Audio mapping allows you to assign each audio input on audio channels CH1 - CH4 to play with multiple video channels. For instance, the audio input on audio CH1 can play with video Channel 1 and other video channels, such as video Channels 8 and 10. NOTE: The audio input on audio CH1 is always associated with video Channel 1, audio input on CH2 is always associated with video Channel 2, etc. for audio CH 1 - CH4. Manages users; must be logged in as an Administrator; applies to both the system and the DIGIOP viewer software. Username and password=64 characters max; Description=256 characters, maximum. User privileges are defined in the Configure tabs as well as by user privileges, e.g., not all users can change a time and date, only administrators can manage users, a user may be only have permission to view one screen, etc. (Optional) An ANALOG spot monitor that is plugged directly into the systems capture board. Each DIGIOP model handles the external monitor option slightly differently. See the documentation for each model for more information. Sets the recording resolution for all cameras (globally). Recording must be paused to access these settings. Resolutions include 352x240, 720x240, and 720x480. Each system may have different recording resolutions. NOTE: Settings are overridden by configurations in Configure > FPS/Resolution. Global camera frame-rate setting for analog cameras. This setting can vary slightly from model to model and between some hdvrs. The available FPS is based on the compression type, the model of the unit, the number of cameras connected, and the resolution. Changes in these parameters change the Maximum Frames settings. NOTE: Settings are overridden by configurations in Configure > FPS/Resolution. Video Quality: Available compression formats are: MPEG-4 Greater compression ratio than MPEG-1 but uses more system processing power; may slow the system down slightly and reduce maximum FPS MPEG-1 Allows for a higher FPS setting but uses more hard drive space. Audio Quality: Voice quality uses a much lower sampling rate then FM Radio and therefore less hard disk space), but may not have audio clarity. Settings include Voice, AM Radio, and FM Radio. Autorun checkbox: Opens the Retain Video Data dialogue, which lets you individually set video retention time for each camera or globally for all cameras (by checking the All Recording Schedule check box). Setting button: You can choose to delete recorded video after 1-90 days or to never delete it by leaving the default dashes, i.e., --. Stream only motion video to remote clients checkbox: You can stream video to the remote client. NOTE: You can configure a different setting for each recording type (i.e., Motion, Sensor, and Continuous). Shows the available Divisions for this system (some models have fewer selections). 64

69 SECTION 4: USING KIOSK MODE Item Name Description Select Display order The multi-screen system display is split into panels where you can view a combination of images. For example, if you want to see four cameras at once, click the button on the main screen and the first four cameras in the sequence are displayed. If the button is clicked again, Cameras 5, 6, 7, & 8 are displayed, etc. By default, the system comes with successive sequences that can be deleted or modified. Other sequences can also be added. 11 Lets you Add, Modify, or Delete Sequences Adding a sequence: 1. Choose a multi-image Division. The current selection is highlighted. 2. Click camera icons in the order you want them to appear on screen. In this example, Camera 12 is first, Camera 3 is second, Camera 6 third, and Camera 1 fourth. Each selected camera is highlighted then the camera number is added to the small text box. 3. Click Add to add the new sequence. Display Sequence Modify or Clear a sequence Display Division Rotation Dwell Time If an error is made, click either the Modify or Clear buttons and the system clears that sequence. Click the Default button to return to the default sequence. Sets the sequence for each multi-image screen (e.g., 4-way split, 6-way split, etc.) (default=1, 2, 3, 4 x). You can customize this to display 2, 3, 4, 9. The dwell time can be set from 1-60 seconds. The display can rotate (sequence) through the defined screen setups (see above) by checking the Display Division option or by clicking the rotation button on the main screen. (These two checkboxes are directly linked and can be activated here or on the main screen). SETTING UP PASSWORD PROTECTED RECORDING Applying a password to video and/or audio provides an extra level of security for the encrypted data on the hard drive. CAUTION BE SURE TO WRITE DOWN YOUR PASSWORD AND KEEP IT IN A SAFE PLACE. It cannot be recovered. If you set this password, you must log in with it each time you watch recorded video from either the system or from an external application. A password is only applied to files at the BEGINNING of the next recorded hour unless you stop and then restart the recording. For example, if a new password is selected at 3:20, the password will be used to encode recordings after 4:00. So the images recorded between 3:20 and 4:00 will not be protected with the new password unless recording is stopped and restarted. 1. Place a check mark in Password Protected Recording. This activates the entry boxes under Video and Audio. 2. Enter a password in the text box under either Video or Audio. The password can contain up to 50 alphanumeric characters. 3. Click Enter. DIGIOP ELEMENTS Technical Guide 65

70 SECTION 4: USING KIOSK MODE 4. (Optional) To assign a single password to both video and audio, check the Same as Video checkbox. ADD, DELETE, MODIFY USER PROFILES 1. To configure a user, click the User Management: Manage button. The User Manager window appears. 2. To see what functions a user has, highlight a user name and click Properties. The User Property window appears. 3. Look at the Supported Function list (i.e., the User s privileges). In this example, Search, POS, and Remote Access are the only function listed. 4. To add a function or privilege, highlight the function from the Unsupported Function list and click Add. This moves the option to the Supported Function list. 66

71 SECTION 4: USING KIOSK MODE 5. To add a new user, click Add in the User Manager window. The User Property window will open with all the fields blank. Fill in the User Name, Password, Confirm Password fields and choose the functions supported for this user. If the Supported Functions list is left blank, then the user can only control the main screen view modes and check system information. The user cannot change any configuration options. NOTE POS (Point-Of-Sale), (DIGIOP Transaction Manager), is a licensed software product and is not part of the basic system configuration. USER PROFILE EXPORT AND IMPORTING A user profile contains the information related to a user (e.g., their username, password, and privileges). User profile lists (for an entire list of users) can be exported and imported to/from external storage devices (e.g., USB memory devices) and can be copied between systems. NOTE User profiles exported from previous DIGIOP releases cannot be imported to DIGIOP V8.0 systems. 1. To export user profiles, click Export. When prompted, enter the location where the file should be saved to, and then click OK. 2. Users in an exported user profile list can be merged with another machine. Any User profiles not on the machine will be added from the file. Duplicated user profiles will be updated with new file information including passwords, privileges and descriptions. The administrator user profile information will be updated to ensure that the administrator password is recorded before importing and overwriting the current administrator profile. DIGIOP ELEMENTS Technical Guide 67

72 SECTION 4: USING KIOSK MODE SETTING UP AN EXTERNAL MONITOR You can set up the external monitor to sequence through a set of video channels. This example shows the Display window for some systems and describes how to set up an external monitor. Get better picture 1. To create a sequence to be displayed on the external monitor, place a check mark in the Sequence check box. 2. Select the cameras to view. 3. Set the dwell time. NOTE Some DIGIOP systems have a multi-screen monitor output that displays the image as seen on the system software screen. NOTE Some DIGIOP devices are not equipped with a spot-monitor output. However, you can install a card with four BNC connectors in the system. One of these connections can be configured as a multi-screen output to display the images from the system software or the sequential output. RETAIN VIDEO DATA In the Retain Video Data frame, click Setting to open the video data configuration menu. Through this menu you can set the video retention time for each camera, or you can set the retention time for all cameras globally by checking All Recording Schedule. 68

73 SECTION 4: USING KIOSK MODE You can choose to delete recorded video after 1-90 days or to never delete video by leaving the dashes ( -- ) in the Retain Data field. NOTE You can configure a different setting for each recording type (i.e., Motion, Sensor, and Continuous). COPY RETAIN VIDEO DATA SETTINGS You can copy one camera s configuration for retaining video data to other cameras using the Copy to button. When you select this option, the Copy Schedule window appears. If you want to copy a camera configuration to Cameras 4, 7, and 15, check the associated boxes in the Copy Schedule dialogue. If you want to copy the Camera 1 configuration to all cameras, check All FPS / Resolution tab To access the frame rate (FPS) and video resolution options, click TOOLS > Configure > FPS / Resolution. DIGIOP ELEMENTS Technical Guide 69

74 SECTION 4: USING KIOSK MODE Frames per Second (FPS) controls the number of complete images captured and saved each second. Resolution controls the image size. Both settings directly affect the quality of recorded video and the hard drive storage required. The higher the quality of recorded video (size and speed of images), the more hard drive storage needed. This option lets you reduce the image quality (thus decreasing the amount the disk space required) for low-priority video, while maximizing the quality of high-priority video. NOTE Use this tab only if you want to use different FPS and resolution settings for each analog camera record. To set the same FPS and resolution on all cameras, go to the Configure > Display tab Table 11. FPS/Resolution tab Item Name Description 1 Enable Resolution Settings Sets the capture capability of the selected camera. This affects the number of images (frames) and the frame size that can be captured and displayed. 2 Resolution Lets you individually set the available frame rates for the various resolutions, which include 352x240, 720x240, and 720x480. To globally set the resolution, go to the Configure > Display tab. 70

75 SECTION 4: USING KIOSK MODE Item Name Description Max Frame Displays the maximum number of frames allowed for the selected resolution 2 (cont.) Use/Max Displays the frame rate in use followed by the maximum rate allowed for each resolution. 3 FPS/Resolution Allocation Lets you allocate a Resolution and a portion of the available FPS for that resolution for each camera. ALLOCATING FPS AND RESOLUTION TO EACH CAMERA You can allocate a resolution and a portion of the available FPS for that resolution to each camera. NOTE Pause the recording to make changes to these settings. If you do not pause, the options are grayed out so you cannot access them. 1. Click TOOLS > Pause to stop the recording. The available cameras are highlighted. 2. Place a check mark in the FPS and Resolution Setting per Camera checkbox. This activates the feature. 3. Select the camera to be set-up from the available cameras. 4. Select the desired Resolution setting. (The available FPS for that resolution will be updated to the left of the resolution selected). 5. Use the slide control to set the FPS for that camera. As you move the slide control beside the camera, the values in the Use/ Max column change correspondingly. The Resolution column indicates the current setting for the selected camera. In this example, the slide control is set to 24/30 frames per second at a resolution of 720 x Restart recording to apply any changes made to the camera. DIGIOP ELEMENTS Technical Guide 71

76 SECTION 4: USING KIOSK MODE Schedule tab To access schedule preferences, click TOOLS > Configure > Schedule. These Schedule preferences are more comprehensive than the basic schedule set in the Configure > Camera tab. They are described in Table Table 12. Schedule tab Item Name Description 1 Use Schedule When checked, enables the schedule options. NOTE: Pause Recording to activate the features. 2 Record Option Includes options for selecting camera, schedule modes, and for motion and sensor activation. 3 Schedule Modes Sets Workday, Saturday, Sunday, and Holiday schedules for each hour of the 24-hr period and for each camera. 4 Scheduled Frames for camera Lets you set the time, frame, and frame rate for Workday, Saturday, Sunday, and Holiday. 5 Holiday Scheduling Displays dates and names of configured holidays. 6 Motion Detection (M) Applies motion detection to the camera. 72

77 SECTION 4: USING KIOSK MODE Item Name Description 7 Continuous (C) Applies continuous recording to the camera. 8 Motion/Sensor (M,S) Applies motion detection plus sensor-triggered recording to the camera. NOTE: If a sensor is used to initiate recording, it can activate other features, e.g., optimized recording rates (only with some DIGIOP DVRs), audio alerts, etc. 9 Continuous/Sensor (C,S) Applies continuous recording plus sensor-triggered recording to the camera 10 Sensor Activated (S) Applies sensor-only triggered recording to the camera 11 Off (F) Turns off the recording for the camera 12 Copy to Lets you copy settings to all cameras 13 Default Resets the schedule to the factory default CREATING A CAMERA SCHEDULE, WITH SENSORS 1. Select an available camera. 2. Click the times you want to schedule the sensors to operate. Each cell in the table maps to a time and a type of day (e.g., Workday, Saturday, etc.) and to the particular camera you select. To select times: Click on a row or column header to select the entire row or column. Click an individual cell on the schedule. DIGIOP ELEMENTS Technical Guide 73

78 SECTION 4: USING KIOSK MODE Hold down the Ctrl key on your keyboard while selecting multiple, non-adjacent cells anywhere in the schedule. Click and drag the cursor across multiple cells. Click the All button to select the entire schedule. 3. Once you select the cells from the schedule, choose a recording mode for the selected time period(s) and camera. Options include M, S, M/S, C, C/S, and F. See Table 12 for descriptions of these options. The selected mode appears in the cells. NOTE If a sensor is used to initiate recording, it can activate other features, e.g., optimized recording rates (only with some DIGIOP DVRs), audio alerts, etc. In this example, recording is set for Workdays (Monday-Friday): Midnight to 5 AM Motion detection trigger 5 AM to 8 AM Motion - Sensor trigger 8 AM to 9 AM Continuous - Sensor trigger 8 AM to 9 AM Continuous recording... COPYING A CAMERA SCHEDULE Once a schedule is defined, you can copy it to other cameras by clicking the Copy To button. The Copy Schedule screen appears. 74

79 SECTION 4: USING KIOSK MODE Click the cameras (or All) you want to copy this schedule to. You can later refine each camera schedule by clicking on the camera and changing the schedule. ADJUSTING THE FPS BY SCHEDULE (GLOBAL) If the frame rate (FPS) needs to be reduced or increased within a particular scheduled day (Workday, Saturday, Sunday, or defined Holidays), you can create an individual schedule that appears in the Frame schedule field. 1. To create a new FPS schedule, Pause Recording from the Tools menu. 2. Select a camera. 3. Click Add from the Frame schedule window. The FPS Schedule Add window appears. 4. Select a Record Day. In this example, Workdays. DIGIOP ELEMENTS Technical Guide 75

80 SECTION 4: USING KIOSK MODE 5. Define the time period (start/end times). 6. You can select to use the predefined FPS rate by placing a check mark in Yes under Do you want to use Adjustable Frame Setting? OR You can select a custom FPS rate for the selected time period by moving the slide control. You can also type a numeric value in the space provided. NOTE If you enter an FPS value that is too large, the application adjusts the number to the maximum FPS. 7. Click OK. DEFINING A HOLIDAY The Holiday column on the schedule corresponds to the holidays defined under this window. 1. Enter the description in the Holiday text box. 2. Enter the date (USA format=mm/dd) 3. Click the ADD/EDIT button, and the item will be added to the Holiday schedule list 76

81 SECTION 4: USING KIOSK MODE System tab To access the system preferences, click TOOLS > Configure > System. The System tab provides access to most of the system s safeguard functions. Table 13 describes the System tab options DIGIOP ELEMENTS Technical Guide 77

82 SECTION 4: USING KIOSK MODE Table 13. System tab Item Name Description 1 Select Upgrade Lets you open the Find File window where you can browse for the media containing the upgrade software files. Upgrade software is obtained from a DIGIOP Dealer or from DIGIOP Technical Support on CD or DVD. 2 Select Drive for saving data (For demo use only) Lets you set the drive where system data is saved. 3 Notification Sets up an address to receive and send notifications. Enter the recipient s address in the Send to field in the format security@company.com. For testing purposes, enter a local address for the initial setup. 4 Setting Enter the sender s address, which appears on the . 5 Need Authentication Sets a password to authenticate sending the . 6 Disk Full Notification When an option is activated, notifies you when the drives are becoming full (80%). The system automatically overwrites the oldest data when the HDD is full. This notification lets you back up data before it is overwritten. Send a Relay Output every 5 minutes. Triggers a relay to activate an external warning when the data drives are 80% full. Select the relay to be triggered from the drop-down list. You can scroll through and select the desired relay to activate. NOTE: By selecting the relay here, the relay is still selectable for other tasks on the Sensor/Control tab. Show WARNING every 5 minutes -- Once the data drives reach the 80% full, message will notify you that you need to back up the data files. 7 Reset Configuration Restores the factory default settings for this system. All user-defined settings will be lost. 8 Export/Import UPGRADING SOFTWARE If you want to configure similar settings in several devices, you can Export the configuration from one device to an external storage device (e.g., a USB memory stick). You can then Import the settings to the other device(s), as needed. The Export/Import options do not transfer user or IP data. To export/import Users, use the options found in the Display tab. NOTE For additional information about software upgrade, see the appendix Software Upgrade to DIGIOP ELEMENTS. 1. Insert the storage media that contains the upgrade file. 2. Click the Select Upgrade button. The Find Folder window appears. 3. Browse to the file location (CDROM, USB memory stick, etc.). 4. Click OK to begin installation. 5. Follow any on-screen prompts. SETTING UP NOTIFICATIONS This option assumes that your LAN supports . You need to have an server address on your network to complete this setup. Contact your system administrator for information. 78

83 SECTION 4: USING KIOSK MODE 1. Place a check mark in Notification. 2. Enter a DVR Location (name of your site). This location differentiates this system from all other systems. 3. Enter the recipient s address in the Send to field in the format security@company.com. For testing purposes, enter a local address for the initial setup. 4. Enter the sender s address. This address appears on the as a response contact. 5. Enter the Host Server Address, which is the server on the network. (You may need to contact your system administrator to obtain this address.) 6. If authentication is required, check Need Authentication and enter a name and password that will be used when sending the notification. 7. Click the Test button to confirm an can be sent and received successfully. If you set up a local address (Step 3), you can check this on a local PC. SELECTING EVENTS FOR NOTIFICATIONS is sent to a recipient based on the criteria you set up in the Event Selection Window. 1. Open the Events options. DIGIOP ELEMENTS Technical Guide 79

84 SECTION 4: USING KIOSK MODE 2. Place a check mark beside the Event for which you want to send an notification. 3. To attach an image of the event to the , place a check mark in Attach Screen When Sensor Event Occurs. 4. Set up when the screen will be attached, either Before or After the sensor (0-5 seconds). 5. Click Update Settings. The sent by the system provides the DVR location, type and time of the event, and an attached JPEG image from the camera of the event. 4.5 Search Menu The Search menu lets you view, analyze (reprocess), and export in different modes/formats. You can access it from TOOLS > Search. 80

85 SECTION 4: USING KIOSK MODE NOTE By default, Search mode takes you to the end of the current recorded files. No new recording occurs while the Search is running. DIGIOP ELEMENTS Technical Guide 81

86 SECTION 4: USING KIOSK MODE Table 14. Search preferences Item Name Description 1 Current Date & Time Displays the PC date and time 2 Record calendar 3 Time Line (Hour/Min) 4 Playback Controls 5 Screen division display 6 Tools (Search) 7 Playback speed 8 Print, Zoom, De-interlace, Image/Video Backup Controls 9 Graphical record log 10 Cameras selector and scroll bar 11 Scan bar (cursor) Use the calendar to find recorded video on the desired search date. Use the Prev(ious) or Next links to move the months forward or backward in time. Use the Up/Down arrows to adjust the Year and Month. Date codes: Pink recordings available on that date Yellow currently selected date Grey no recordings on that date. Displays the current system time. Clicking anywhere on the time line causes the Scan Bar to jump to that position/time. Use the Hour and Minute up/down arrows to locate known records. This option is synchronized with the Scan Bar so any change to the Scan Bar position will be reflected here. Play, Stop, Pause, FWD, Step Forward, Step Backwards. See the section Playback Controls in this guide for more information about these controls. Switches from 1, 4, 9, or 16 images. Individual images can be removed from the split screen by clicking the camera button (left of the graphical record log). The selected Screen Mode is highlighted. Provides access to tools for doing searches, which include Image Processing, Smart Search, Hour Search, Search, Configuration, POS, and Image. For information about each of these tools, see the section Search Tools in this guide. Lets you choose forward or playback at speeds of 1/8X, 1/4X, 1/2X, 1X, 2X, 4X, and 8X real-time speed. To adjust the playback speed, either drag the slide control or click on the slide control bar. The speed is displayed in the playback window. Print Prints the image Image Zoom Magnifies the image in 48 incremental steps. Right-click with the mouse. When you place the mouse over the image, the cursor changes to the +/- magnifying glass. Clicking the left mouse button zooms out to a 1:1 ratio. By moving the mouse to different areas of the image, you can zoom in on parts on the image that you need to look at in more detail. This means that the zoom does not need to be centralized in the middle of the screen to work. See the section Zoom in this guide to see a zoomed image. Image/Video Backup Lets you access several options for copying images (other than HOUR BACKUP), including: Video Backup (DSF format and viewer); Still Image Backup; Standard format (MPEG format) Interlace/Deinterlace (4CIF) (Only applies to the S-Class systems when processing 4CIF recorded data) When printing the interlaced fields 4CIF images where the source was a dynamic (moving) image, the DVR captures Even and Odd fields to create the frame. Greater clarity may be gained by viewing the images separately. Option normally used while processing images for printout. See the section Viewing Interlaced/Deinterlaced images in this guide for more information about this option. Displays a 24-hour time period for the time and date selected. Double click to zoom in on the time line. The time zooms in from 24 hours to single hours. By double clicking the time line, the time line zooms in for searches in smaller time increments. Different colors represent different recording modes: pink=continuous; blue=motion; red=sensor. See the section Manipulating the Graphical Record Log in this guide for more information about how to use the timeline features. Displays camera images in multi-screen divisions of 1, 4, 9, and 16 cameras. Cameras not selected are not visible. For single images, use the camera selection buttons to move the displayed image from one camera to the next. For multi-screen divisions, use the camera selection buttons to select or de-select each camera from the search/ display. The scroll bar can be used to access the other cameras not shown. Lets you slide a scan bar along the time line and quickly select and view video. A preview pane displays the images as soon as the files are accessed. By double clicking the time line, the time line zooms in for searches in smaller time increments. 82

87 SECTION 4: USING KIOSK MODE SEARCHING FOR RECORDED VIDEO The Graphical Record Log is used to search for the video record you need. To search for a video record: 1. Open the Search dialogue. 2. Select a camera whose video you want to search. The selected camera is outlined in yellow in the viewer. 3. Look at the calendar [1] to see when recorded video for the camera is available. Dates in pink indicate video was recorded on that day Select an approximate date from the calendar of the video event you want to see. The video begins to run in the viewer. 5. The timeline is first displayed in 24-hour intervals. Click anywhere on the timeline to select an hour [2]. You can also select the date from the calendar [1, above] and change the hour or minute with the up and down arrows on the Hour/Min clock [3]. 6. Use the video controls [4] to control the video playback. Be prepared to stop and rewind the video, fast forward, etc., to locate the desired segment. Speed up or slow down the playback speed of the video [5] using the slide control. The maximum playback speed is 8X. DIGIOP ELEMENTS Technical Guide 83

88 SECTION 4: USING KIOSK MODE Move to end of available files Frame by frame step forward Play forward at selected speed Pause/Stop Reverse play at selected speed Reverse frame by frame Move to beginning of day files 7. Double click once on the dark bar at the top of the time line to zoom in to a shorter time interval. The time zooms in (expands) from 24 hours to approximately six hours, with the selected time roughly in the center of the time line. 8. Slide the vertical scan bar along the time line to another time. You can also move the slide control below the time line [6] to the right or left to change the time Double click a second time to zoom to a shorter time interval. The time line now shows slightly more than three hours. (The next time you double click, the time line returns to the 24-hour time period. 10. When you locate the desired section of video, you can zoom in to see more details. Here is an example of how the video can look at maximum zoom. Zoom magnifies the image in 48 incremental steps. 84

89 SECTION 4: USING KIOSK MODE No Zoom Maximum Zoom COPYING VIDEO The Copy Video feature permits backing up the video from multiple cameras across a time frame (Copy Video) or saving the video from a single camera to MJPEG format (Copy Video (MJPEG)). 1. From the Search window, click Video Backup. The Copy Video to CD window appears. Video Backup Zoom Print Deinterlace 2. Click the Copy Video (or Copy Video (MJPEG)) or tab. For the Copy Video feature: 3. Place a check mark beside the camera(s) whose video you are copying. DIGIOP ELEMENTS Technical Guide 85

90 SECTION 4: USING KIOSK MODE 4. Select the Start Date/Time and the End Date/Time. Use the drop arrows to open the calendar. 5. Click the Add button to add this selection to the list of video segment times to copy. 6. Repeat Steps 2 and 3 for other selections. Each time, click Add. 7. In the Destination field browse to identify the location to where you want to copy your files. Your files must be copied to a CD/DVD, removable drive, or network device. The system will scan the selected drive and display the available free space. From the backup period list, select one or more periods to back up on the media you have available. The file size of the selected cameras periods will be displayed under the Space information. 8. (Optional) If the CD requires formatting, click the Format CD RW/DVD RW option. 9. Click Start Copying. The file copied will be in an encrypted.dsf format. COPYING STILL IMAGES (BMP OR JPG) 1. From the Search window, click Video Backup. 2. Select the Copy Still Image tab. 3. Pause the video playback. 4. In the dropdown list, select the camera you want to use to capture a still image. 5. Select the format in which you want the image, BMP or JPG (JPEG). 86

91 SECTION 4: USING KIOSK MODE 6. In the Destination field browse to identify the location to where you want to copy the file. The file must be copied to a CD/ DVD, removable drive, or network device. 7. From the number of frames selector, select how many frames to save (1-100) using the up and down arrows. 8. If the CD requires formatting, click the Format CD option. 9. Click Start Copying to copy the file to the selected destination. VIEWING INTERLACED/DEINTERLACED IMAGES The Interlace/Deinterlace feature can be used to enhance video images. It combines an odd video scan with an adjacent even video scan to produce a deinterlaced image. It is normally used when processing images for printing. 1. Click Deinterlace on the Search window to display the interlaced frames. The default image is the interlaced image. The Deinterlace option lets you view individual even and odd frames. 2. Click the Deinterlace button once to access the even fields. 3. Click it again to access the odd fields. 4. Click it again to return to the default interlaced image. The selected field can be viewed during playback or while an image is still. DIGIOP ELEMENTS Technical Guide 87

92 SECTION 4: USING KIOSK MODE NOTE 4CIF images are interlaced. When printing an image where the source was a dynamic (moving) image, the system captures Even and Odd fields to create the frame. Greater clarity can sometimes be gained by viewing these fields separately. SEARCH > TOOLS MENU The Search option provides its own individual set of Tools for enhancing images (Image Post Processing), doing Sensor Event searches, and other functions. 1. To access this set of tools, from the Search window, click the TOOLS button. This opens the menu shown here. 2. Select a tool. Search Tools are described in the following sections. USING THE SMART SEARCH TOOL Smart Search (also called Museum Search ) lets you analyze video for movement after it has been recorded. Beginning with a video recording, you draw motion-sensitive areas directly onto the image. Any activity occurring within these areas creates an event that the software then logs to the Smart Search list. For example, you might want to know the specific time(s) that cars entered and exited a parking lot, but you did not set up motion sensitive areas to detect these as they occurred. With Smart Search, you can return to the video and perform a post-video analysis of it. Smart Search logs any motion found in the areas you setup up for motion detection. RUNNING A SMART SEARCH 1. From the main DIGIOP window, select TOOLS > Search. The main Search window opens. 2. Click on a camera image you want to analyze. The border of the selected camera is highlighted. 88

93 SECTION 4: USING KIOSK MODE 3. Select the date/time to start the search of video recorded on this camera. 4. From the Search window, click TOOLS. The Search Tools menu opens. 5. Click Smart Search from this menu. 6. The Smart Search window appears. This contains the camera video image plus the camera name (Channel Information) and the date and time of the search DIGIOP ELEMENTS Technical Guide 89

94 SECTION 4: USING KIOSK MODE Table 15. Smart Search options Item Name Description 1 Zoom Only impacts playback. (1) Choose a record. (2) Click Zoom. (3) Use the mouse scroll wheel to enlarge an area (e.g., a square or block). (4) Click Play and the video plays back at that zoom magnification. At the end of the playback or when a different video record is selected from the Smart Search list, the zoom magnification is retained until the Zoom is clicked again and the mouse wheel is used. To disable Zoom, click the Go to start playback control. 2 Speed slide control Only impacts playback. The playback speed varies depending on the frame rate at which the recording was made. At the lowest setting, the video plays back at about 1 fps. 3 Search Next Movement Searches the video from the selected camera for motion events. 4 Search All Erases the current search event list and starts the search from the beginning again. The search can be stopped but not paused. Events are listed by start/end times. 5 Stop Search Terminates the search completely (no pause option is available). 6 Print Prints the first image of the search event. Save Launches a folder browser where you can select the destination folder. A folder and file are created as either a.bmp or.jpg. The folder/file format is: Folder and file The name format is:yyyymmdd HHMMSS.RRR Cam# (where RRR is a 1/1000 second reference number). 7 Erase List The Erase List button erases the current search event list. NOTE Initially, the data area on the right is empty until you run a search. In this example, the Smart Search was already run so some information is already shown. 7. In the Search field, enter one of these options: Enter the Start Time and End Time or use the up and down arrows to select the time you want to run the Smart Search. OR Check the File Begin and File End checkboxes to match the start and end times to the available file content. NOTE By default, the system opens with the Start Time set to the beginning of the first recording for that camera on the day selected (initially, this is the same as the File Begin time). The End Time is the time the file ends (initially, this is the same as File End time). 8. Click Go to Start to see where the video begins. 9. Adjust the Start Time and End Time as necessary to locate the desired video. 10. Place a check mark in the Search Area Section to place a Block or a Square to define the search regions: Block Click on the desired location on the image to add a fixed-size square. You can add up to 20 horizontal and 15 vertical blocks to the image. 90

95 SECTION 4: USING KIOSK MODE Square Click on the desired location on the image and then drag the mouse to define a square region. Block Square NOTE Multiple blocks and squares can be added to a single image to create the motion sensitive regions you want. Blocks and squares may overlap. 11. Check Move to move blocks and squares to new locations. You can also Delete them. 12. Place a check mark in View Search Process to view all video, not just the images where movement is detected. NOTE When this option is unchecked, the only images that are previewed are those where movement is detected. In this case, if no event is found, the image does not change. 13. In the Search Option frame, adjust the Sensitiveness slide control for the percent of movement required to trigger an event. The number of events appearing on the event log reflects the sensitivity of the regions, i.e., 100% sensitivity generates more events. 0% Not sensitive to movement 100% Very sensitive to any changes in the defined regions. 14. If you would like to speed up the search process, check the Quick Search option. Searches may be done up to 20% faster using this option. NOTE During testing, a 10-minute recording was completed approximately 20% faster with Quick Search. Search times typically take 60 seconds for 10 minutes of video. The Quick Search only reviews the index images and ignores the other images. In a relatively motionless scene, this option could save considerable search time. If the Quick Search option is not selected, the search feature reviews every image recorded. DIGIOP ELEMENTS Technical Guide 91

96 SECTION 4: USING KIOSK MODE 15. Begin the search by clicking Search Next Movement. The search pauses at the first event (i.e., movement is detected inside a defined sensitive region). Each event detected in this way appears in the list with a start and stop time. 16. Click Search Next Movement again to move to the next search. 17. Continue to click Search Next Movement until the search is complete. You can also select Search All, which erases the current search event list and re-starts the search. A search can be stopped, but not paused. 18. Play the events in the list by highlighting an event and clicking the Playback control. Other Search Controls are described in Table 15. SAVING.DSF FILES EACH HOUR WITH THE HOUR BACKUP TOOL This option saves.dsf files to backup storage media in 1-hour increments. NOTE.DSF files are encrypted. 1. Click Search > Tools > Hour Backup. The Backup window opens. 2. Click the Select Backup Date drop-down and highlight a date to back up. 92

97 SECTION 4: USING KIOSK MODE 3. Select a camera from the Camera Number list. Press and hold the Ctrl key to select multiple cameras. 4. Select an hour/file from the Hour list or press and hold the Ctrl key to select multiple hours/files. NOTE The total estimated storage requirement for the selected files is listed under Selected file size. 5. Select the Backup Path to save the file to by clicking the Open Folder Browser icon. 6. (Optional) If saving to a CD/DVD, use the Format DVD RAM or Format CD buttons. NOTE The available storage capacity of the selected path is listed under Target free space. 7. Click Save to save the files and a.dsf viewer to the specified directory. SEARCHING FOR EVENTS WITH THE SENSOR EVENTS TOOL The Search Sensor Events search tool produces a list of all sensor events for the selected camera. You can then print snapshots of these events to use as needed. 1. From Search Tools menu, select Search Sensor Events. DIGIOP ELEMENTS Technical Guide 93

98 SECTION 4: USING KIOSK MODE NOTE If you are viewing a multi-division screen when you search for these events, all of the camera views are synchronized (or updated to closely match) the date/time of the camera you are searching. The Graphical Time Line is also updated. 2. In the Sensor Events List window, select a camera to search from the Camera Number list. The Sensor Event List for the selected camera (under Camera Num) appears. Events are shown by Time, Event Type, and Sensor number. 3. Highlight an event by selecting a time corresponding to the event occurrence. To review the Previous or Next Date, click the appropriate button. You are prompted if there is not a Previous or Next Date. 4. Click Locate. 5. Select the camera(s) for which images are to be printed. 94

99 SECTION 4: USING KIOSK MODE ADDING A PRINTER, ADJUSTING THE VOLUME, SEARCHING WITH THE CONFIGURE TOOL The Search Tools > Configure option provides three features: Add Printer Search Option Volume Control Add Printer Use this option to add Windows compatible printers. Ensure the number of installed printers is kept to a minimum as there is limited HDD space (disk space) available on the drive. 1. Click the Add Printer button, then follow the Windows menu system to add a printer ot the DIGIOP system. 2. Once the Printer is added, go to the TOOLS > Configure > System tab and Backup the system. Search Option This option searches a CD or DVD for.dsf video files and displays them on the timeline. DIGIOP ELEMENTS Technical Guide 95

100 SECTION 4: USING KIOSK MODE Volume Control This control lets you adjust the playback audio volume by using a sliding volume control. USING THE IMAGE ADJUST TOOL DURING LIVE PLAYBACK This Search Tools option adjusts the live playback of a video record. When you are done, the image reverts back to the default settings. This option does not let you save settings. 1. Click Image Adjust. 96

101 SECTION 4: USING KIOSK MODE 2. Select the camera to adjust from the Camera Num drop-down list. NOTE This option lets you adjust settings for one camera at a time. 3. Select any one or more Image Filter options. The image will be adjusted according to the filters chosen. 4. Adjust the Brightness as required (real time preview update). 5. Adjust the Contrast as required (real time preview update). 6. Click Play to view the video record. 7. To restore (normalize) the image again, click Initialize to revert all settings back to their default values Remote Login Opens a real-time list of logins to the system from remote devices (can include Remote Manager and integrated software). DIGIOP ELEMENTS Technical Guide 97

102 SECTION 4: USING KIOSK MODE Event Log View option Opens a real-time log of the operation and alarm events generated by the system. 98

103 SECTION 4: USING KIOSK MODE Advanced Backup This option lets you back up any selected camera at a specified start and end time. Other options include a location folder and conversion format for video backup. DIGIOP ELEMENTS Technical Guide 99

104 SECTION 4: USING KIOSK MODE To perform a backup of recordings from a camera and save them to an.avi or.wmv format: 1. Open the Tools menu and select Advanced Backup. Configure Button 2. Click the Configure button in the upper right corner of the window. The Server Configuration window will open. 3. In the Server Configuration window, click the Add button

105 SECTION 4: USING KIOSK MODE 4. In the Add Or Modify Server Details window, enter the Site Name, URL Address (for the local machine, it is ), the administrative User ID and Password, and range of camera channels to include (see above). The Description field is optional. Click OK to save your settings. 5. In the Server Configuration window, click Add to define additional servers, or OK to return to the Advanced Backup window. 6. In the left frame of the Advanced backup window, do the following: a. Expand the list of objects in the server you added. b. Click the checkbox for the camera(s) that you want to backup video from. 7. In the Backup List frame: a. Edit the Start Date/Time and End Date/Time fields for the range video you want to save. b. If you want to password protect your video clips, select the appropriate options. c. Click Add. An entry with your settings will appear in Backup List. d. If you are converting the video to a different format, and want to save the original files: - Select (highlight) the item you added to the backup list. - Click the Conversion checkbox for Retain DSF, if you want to retain them, and select Convert All. Respond appropriately to the warning message. - In the lower right corner of the window, select the format for the conversion in the drop-down list. DIGIOP ELEMENTS Technical Guide 101

106 SECTION 4: USING KIOSK MODE Expanded List of Server Objects Start / End Time Fields Add Item Button Conversion Options 8. Click Start Backup to begin the backup operation. Allow the operation to complete. 9. Click Exit to close the Advanced Backup window. Conversion Format Options 102

107 APPENDIX A: SYSTEM TRAY PROGRAMS APPENDIX A System Tray Programs Several programs are found in the Windows System Tray at the bottom of the Main window. The Server System Tray and its components are identified below: NOTE The tray icons may appear in a different order than this example. Java Update Available DIGIOPID NetBackup Agent Two-way Audio Safely Remove.. Media Retain Video Data Restart Recorder SHUTTING DOWN THE NETBACKUP AGENT 1. Backup the system to save any configuration or other changes. The Backup feature is accessed from TOOLS > Configure > System. 2. Right click on the icon NetBackup Agent in the System Tray. 3. From the pop-up menu, select EXIT[X]. You can now access Microsoft Windows Explorer. DISCONNECTING USB DEVICES 1. To correctly disconnect any USB device, right-click on the Safely Remove.. Media icon. DIGIOP ELEMENTS Technical Guide 103

108 APPENDIX A: SYSTEM TRAY PROGRAMS 2. In the pop-up window, select the device you want to remove. 3. Wait for the Safe to remove... message to appear, then disconnect the USB device from the computer

109 APPENDIX B: HARD DRIVE CONFIGURATION APPENDIX B Hard Drive Configuration DIGIOP systems perform specific hard drive partitioning. To view the contents of the hard drive, you must first shut down NetBackup Agent. See Appendix A for more information. NOTE Backup your system before shut down. The Backup feature is accessed from: TOOLS > Configure > System. DIGIOP systems are configured using multiple partitions. Partitions may contain the operating system, drivers, and setup or data files. Most files and software are in folders named DIGIOP or DissTech. Table 16. Drive Partitions Drive Size Description CAUTION Do not access or modify any drives unless specifically directed to by DIGIOP Technical Support. Most files are encrypted and affect system operation. System C:\ Approx GB Windows OS and the system software; Windows folder structure DATA D:\ Dependent on HDD size DissTech (video files), Database, and Index files DVD R/W E:\ Drive Note: Drive letter may change NOTE To ensure that system configuration and license data is not lost, you must back up the system regularly or whenever the system is reconfigured. The Backup feature is accessed from TOOLS > Configure > System. OTHER DRIVES Depending on the configuration of the system and the amount of storage space available, other drives may be used for data storage. Once the system has consumed all DATA storage drives, it searches for the next drive in alphabetical order and starts recording data on that drive. NOTE Any drive 4 GB or greater in size is considered by the system to be a storage device. The system will attempt to write data to it after the DATA drives are full. DIGIOP ELEMENTS Technical Guide 105

110 APPENDIX C: SOFTWARE UPGRADE TO DIGIOP ELEMENTS APPENDIX C Software Upgrade to DIGIOP ELEMENTS DIGIOP systems with previous software versions can be upgraded only if the software is installed on one of the following computers: Dell OptiPlex 760 Dell OptiPlex 960 Dell Precision T3400 Dell PowerEdge R310 or newer computer a Pentium D processor (or better) running Microsoft XP Professional XP Embedded Systems (DIGIOP Server software v ) DIGIOP systems with a Microsoft XP Embedded operating system can be upgraded to DIGIOP v7.6.1 using the Image Method (see below) upgrade procedure. The purchase of an upgrade SKU, which includes a license for a Microsoft Windows XP Professional operating system, is required. XP Professional Systems (DIGIOP Server software v ) DIGIOP systems with a Microsoft XP Professional operating system can be upgraded to DIGIOP ELEMENTS (v8.0) software and may use either the Installer Method (see below) or the Image Method with the purchase of an upgrade SKU, which includes a license for Windows 7 operating system. C.1 Installer Method (non-destructive upgrade) This method installs DIGIOP ELEMENTS software suite including DIGIOP Core, DIGIOP Control, and DIGIOP Data on the server. The Installer Method upgrade can be installed on DIGIOP 7.5 and newer software running on one of the DIGIOP system installed on the Dell hardware platforms listed above. Notes: Settings in DIGIOP v7.5 and newer are upgraded along with the installation Settings for DIGIOP versions prior to v7.5 cannot be export/imported Can upgrade from XP Professional (v7.5 and above) Cannot upgrade from XP Embedded (v7.4 and below) C.2 Image Method (format and image installation) The Image Method has two options: Option 1 This option formats (erases) the hard drive system disk partition and install a Microsoft Windows 7 operating system with DIGIOP ELEMENTS including DIGIOP Core, DIGIOP Connect, and DIGIOP Control. Recorded video and other data stored on other hard 106

111 APPENDIX C: SOFTWARE UPGRADE TO DIGIOP ELEMENTS drives or partitions are not affected. This this method recommended only for recovery and re-imaging of systems with DIGIOP ELEMENTS v8.x or newer. This method should not to be used on systems running DIGIOP software earlier than v8.0. Option 2 This option formats (erases) the entire hard drive including all recorded video and other data stored on it, and installs complete image with a Microsoft Windows 7 operating system and DIGIOP Core, DIGIOP Connect, DIGIOP Control, and DIGIOP Data. The Image Method can be installed on any one of the Dell hardware platforms listed above. Notes: All settings and recorded video will be erased from the hard drive. Settings cannot be exported from the old system and then imported to the new one A SKU can be purchased that includes a Microsoft Windows 7 image and license. DIGIOP ELEMENTS Technical Guide 107

112 APPENDIX D: ADDING DIGIOP LICENSES APPENDIX D Adding DIGIOP Licenses Licenses are added to the system after system recovery, to increase the number of available camera channels, and to add Data features that require system licences. Your system is initially provided with two licences that are pre-loaded: a base licence, and a channel license. During system recovery, the base license, channel license, and all additional licences acquired for your system must be re-installed. Installing additional licenses To install additional licenses, do the following: 1. Acquire your new License ID and Password from your DIGIOP dealer, or from DIGIIOP, Inc. 2. If the Kiosk mode recorder is running on the server desktop: a. Login to the Kiosk recorder. b. Click the Tools button and select Exit Recorder. 3. Click the Windows Start button, then select Enterprise Configuration Application. Depending on your system configuration, the Start menu may appear different from the following screen capture. 4. In the System Maintenance window, click Manage Licenses

113 APPENDIX D: ADDING DIGIOP LICENSES Selecting Manage Licenses opens the License Summary Display. 5. On the License Summary display, click Add License. 6. On the License Activation display, enter your new License ID and Password 7. Select Activate License Online if you have an Internet connection. Otherwise, select Activate License Manually and call DIGIOP Support to complete the activation. DIGIOP ELEMENTS Technical Guide 109

114 APPENDIX D: ADDING DIGIOP LICENSES 8. Follow the on-screen instructions to complete the activation process. This process may require a system restart

115 APPENDIX E: FILE NAMING CONVENTIONS APPENDIX E File Naming Conventions NOTE Drives A through to F are reserved for the operating system. The Server application saves recorded images on the G:/ drive. When the G:/ drive is full, images are saved to the H:/ drive. When the H:/ drive is full (or if no H: drive exists), images are saved to the I:/ drive, etc. NOTE Any drive 4GB or greater in size is considered a storage device by the system. DAILY DIRECTORIES Each day the system runs, the Server application creates a new directory under DiSSTech\DiSS. These daily directories are formatted as YEAR-MONTH-DAY (yyyymmdd). Example: The directory called is for June 1, DIGIOP ELEMENTS Technical Guide 111

116 APPENDIX E: FILE NAMING CONVENTIONS File Naming Convention In each daily directory, files are saved in encrypted.dsf and index (.INX) format. The.DSF file can be viewed using a utility, such as the DIGIOP Connect remote access viewer or the DIGIOP Enterprise viewer. These hour files are in the format HOUR (24 hours) MINUTE SECOND CAMERA CODE Event Type, using two digits each (hhmmsscc). Example: The file called D.DSF is the hourly video file for the.inx and.dsf files in directory Files are for 0924 hours (9:24 AM) For the example above: HOUR = 09 (9 AM)) MINUTE = 24 minutes SECOND = 41 seconds CAMERA CODE = Camera 00 (Camera 1 is 00, Camera 2 is 01, Camera 3 is 02, etc.) Event Type = D The video file size depends largely on the duration of the recording, the recording modes (e.g., motion versus continuous), and compression type

117 APPENDIX F: TCP/IP PORT SETTINGS USING THE FIREWALL APPENDIX F TCP/IP Port Settings Using the Firewall If there is a firewall between the DVR and the PCs on remote sites running the DIGIOP Remote Manager software, you must open ports to allow communications. The tables below contain TCP/IP port settings and router port forwarding settings: Table 17. TCP/IP settings TCP/IP Log-in connection 7000 Port (TCP)* Transmission for live viewing 8000, 8001 Transmission for remote playback (VOD) 9000, 9001 Connection for server diagnosis 8002 Transmission for alarmed video notification 8003 Time synchronization 3000 SMTP for event notification 25 Two-Way Audio 7021 Event notification DIGIOP Data (UDP) *Each port number is fixed Multicast protocol port, IP = Table 18. Router Ports Forwarded Ports Forward Logon 7000 TCP Yes Live transmission 8000, 8001 TCP Yes Checking Server 8002 TCP Yes Alarm input 8003 TCP Yes VOD transmission 9000, 9001 TCP Yes Time Sync 3000 TCP Yes Two-Way Audio 7021 TCP Yes Event Notification 8875 UDP Yes DIGIOP Data TCP Yes DIGIOP ELEMENTS Technical Guide 113

118 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING APPENDIX G Server Hardware Troubleshooting If you have problems with your system, check the following information. For additional questions, please contact DIGIOP Support at G.1 Dell Optiplex XE hardware common error indications POWER BUTTON LIGHT CODES The diagnostic lights give much more information about the system state, but legacy power light states are also supported in your computer. The power light states are shown in following table. Power Light State Off Blinking Amber Solid Amber Blinking Green Solid Green Description Power is off, light is blank. Initial state of light at power up. Indicates system has power, but the POWER_GOOD signal is not yet active. If the Hard Drive light is off, it is probable that the power supply needs to be replaced. If the Hard Drive light on, it is probable that an onboard regulator or VRM has failed. Look at the diagnostic lights for further information. Second state of the light at power up. Indicates the POWER_GOOD signal is active and it is probable that the power supply is fine. Look at the diagnostic lights for further information. System is in a low power state, either S1 or S3. Look at the diagnostic lights to determine which state the system is in. System is in S0 state, the normal power state of a functioning machine. The BIOS will turn the light to this state to indicate it has started fetching op-codes. BEEP CODES If the monitor cannot display error messages during the POST, the computer may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly. The following table lists the beep codes that may be generated during the POST. Most beep codes indicate a fatal error that prevents the computer from completing the boot routine until the indicated condition is corrected. Code Cause Code Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure 114

119 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Code Cause DMA initialization failure DMA page register read/write failure 1-3 Video Memory Test failure through Memory not being properly identified or used Slave DMA register failure Master DMA register failure Master interrupt mask register failure Slave interrupt mask register failure Interrupt vector loading failure Keyboard Controller Test failure NVRAM power loss Invalid NVRAM configuration Video Memory Test failure Screen initialization failure Screen retrace failure Search for video ROM failure No timer tick Shutdown failure Gate A20 failure Unexpected interrupt in protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure DIAGNOSTIC LIGHTS To help troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the bank panel. When the computer starts normally, the lights flash before turning off. If the computer malfunctions, the sequence of the lights help to identify the problem. DIGIOP ELEMENTS Technical Guide 115

120 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING NOTE After the computer completes POST, all four lights turn off before booting to the operating system. Light Pattern Problem Description Troubleshooting Steps The computer is in a normal off condition or a possible pre-bios failure has occurred. The diagnostic lights are not lit after the computer successfully boots to the operating system. A possible processor failure has occurred. Memory modules are detected, but a memory failure has occurred. A possible graphics card failure has occurred. A possible floppy drive or hard drive failure has occurred. A possible USB failure has occurred. Plug the computer into a working electrical outlet If the problem persists, contact Dell. Reseat the processor (see Processor information for your computer). If the problem persists, contact Dell. If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer. If the problem persists, contact Dell. Reseat any installed graphics cards. If available, install a working graphics card into your computer. If the problem persists, contact Dell. Reseat all power and data cables. Reinstall all USB devices and check all cable connections. No memory modules are detected. Memory modules are detected, but a memory configuration or compatibility error has occurred. A possible expansion card failure has occurred. If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer. If the problem persists, contact Dell Ensure that no special requirements for memory module/connector placement exist. Ensure that the memory you are using is supported by your computer (see the Specifications section for your computer). If the problem persists, contact Dell. Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer. If the problem persists, reinstall the card you removed, then remove a different card and restart the computer. Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts. If the problem persists, contact Dell

121 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Light Pattern Problem Description Troubleshooting Steps Another failure has occurred. Ensure that all hard drive and optical drive cables are properly connected to the system board. If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly. If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. If the problem persists, contact Dell G.2 Dell Optiplex 990 hardware common error indications BEEP CODES The system can emit a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beep and each set of beeps, the BIOS should detect if the user presses the power button. If so, BIOS will jump out from looping and execute the normal shutdown process and power system. Code Cause Microprocessor register failure NVRAM ROM BIOS checksum failure Programmable interval timer DMA initialization failure DMA page register read/write failure through DIMMs not being properly identified or used Slave DMA register failure Master DMA register failure Master interrupt mask register failure Slave interrupt mask register failure Interrupt vector loading failure Keyboard Controller Test failure NVRAM power loss NVRAM configuration Video Memory Test failure Screen initialization failure DIGIOP ELEMENTS Technical Guide 117

122 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Code Cause een retrace failure Search for video ROM failure No time tick Shutdown failure Gate A20 failure Unexpected interrupt in protected mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math coprocessor test failure Cache test failure DIAGNOSTIC LEDS The diagnostic LEDs only serve as an indicator of the progress through the POST process. These LEDs do not indicate the problem that caused the POST routine to stop. The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process. The diagnostic lights will blink when the power button is amber or off, and will not blink when it is blue. This has no other significance. Once the operating system starts to load, they turn off and are no longer visible. The system includes pre-post and POST LEDs in an attempt to help pinpointing a possible problem with the system easier and more accurate. Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps The computer is either turned off or is not receiving power. Re-seat the power cable in the power connector at the back of the computer and the electrical outlet. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the main power cable and front panel cable are securely connected to the system board

123 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps A possible system board failure has occurred. A possible system board, power supply, or peripheral failure has occurred. Memory modules are detected, but a memory power failure has occurred. A possible CPU or system board failure has occurred. BIOS may be corrupt or missing. A possible system board failure has occurred. Power connector not installed properly. Possible peripheral card or system board failure has occurred. A possible system board failure has occurred. A possible coin cell battery failure has occurred. Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button. Power off computer, leaving the computer plugged in. Press and hold the power supply test button at the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be with your system board. If the LED next to the switch does not illuminate, disconnect all internal and external peripherals, and press and hold the power supply test button. If it illuminates, there could be a problem with a peripheral. If the LED still does not illuminate, remove the PSU connections from the system board, then press and hold the power supply button. If it illuminates, there could be a problem with the system board. If the LED still does not illuminate, the problem is with the power supply. If two or more memory modules are installed, remove the modules, then re-install one module and re-start the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If only one memory module is installed, try moving it to a different DIMM connector and re-start the computer. If available, install verified working memory of the same type into your computer. Replace the CPU with a known good CPU. If the computer still fails to boot, inspect the CPU socket for damage. The computer hardware is operating normally but the BIOS may be corrupt or missing. Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. Re-seat the 2x2 power connector from the power supply unit. Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. Disconnect all internal and external peripherals, and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. If the problem persists, the system board is faulty. Remove the coin cell battery for one minute, reinstall the battery, and restart. DIGIOP ELEMENTS Technical Guide 119

124 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps The computer is in a normal on condition. The diagnostic lights are not lit after the computer successfully boots to the operating system. A possible processor failure has occurred. Memory modules are detected, but a memory failure has occurred. A possible graphics card failure has occurred. A possible floppy drive or hard drive failure has occurred. A possible USB failure has occurred No memory modules are detected. Memory modules are detected, but a memory configuration or compatibility error has occurred. A possible expansion card failure has occurred. A possible system board resource and/or hardware failure has occurred. Ensure that the display is connected and powered on. Re-seat the processor. If two or more memory modules are installed, remove the modules (see your service manual), then re-install one module (see your service manual) and re-start the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer. Ensure that the display/monitor is plugged into a discrete graphic card. Re-seat any installed graphics cards. If available, install a working graphics card into your computer. Re-seat all power and data cables. Re-install all USB devices and check all cable connections. If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer. Ensure that no special requirements for memory module/connector placement exist. Ensure that the memory you are using is supported by your computer. Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer. If the problem persists, reinstall the card you removed, then remove a different card and restart the computer. Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts. Clear CMOS. Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. If the problem persists, the system board / system board component is faulty

125 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Diagnostic LEDs Power Button LED Problem Description Troubleshooting Steps Some other failure has occurred. Ensure that the display/monitor is plugged into a discrete graphic card. Ensure that all hard drives and optical drive cables are properly connected to the system board. If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly. If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer. ERROR MESSAGES Error Message Address mark not found Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support. Alert! Security override Jumper is installed. Attachment failed to respond Bad command or file name Bad error-correction code (ECC) on disk read Controller has failed Data error Decreasing available memory Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Drive not ready Diskette write protected Gate A20 failure General failure Description The BIOS found a faulty disk sector or could not find a particular disk sector. The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician. The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed. The floppy or hard drive controller cannot send data to the associated drive. Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. The floppy or hard drive controller detected an uncorrectable read error. The hard drive or the associated controller is defective. The floppy or hard drive cannot read the data. For the Windows operating system, run the chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility. One or more memory modules may be faulty or improperly seated. Re-install the memory modules and, if necessary, replace them. A cable may be loose or the computer configuration information may not match the hardware configuration. The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try a different disk. The floppy drive controller may be faulty. No floppy disk is in the drive. Put a floppy disk in the drive. The floppy disk is write-protected. Slide the write-protect notch to the open position. One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The operating system is unable to carry out the command. This message is usually followed by specific information for example, Printer out of paper. Take the appropriate action to resolve the problem. DIGIOP ELEMENTS Technical Guide 121

126 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Error Message Hard-disk drive configuration error Hard-disk drive controller failure Hard-disk drive failure Hard-disk drive read failure Invalid configuration information-please run SETUP program Invalid Memory configuration, please populate DIMM1 Keyboard failure Memory address line failure at address, read value expecting value Memory allocation error Memory data line failure at address, read value expecting value Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read value expecting value Memory size in CMOS invalid Memory tests terminated by keystroke No boot device available No boot sector on hard-disk drive No timer tick interrupt Non-system disk or disk error Not a boot diskette Plug and play configuration error Read fault Requested sector not found Reset failed Sector not found Description The hard drive failed initialization. The hard drive failed initialization. The hard drive failed initialization. The hard drive failed initialization. The computer configuration information does not match the hardware configuration. DIMM1 slot does not recognize a memory module. The module should be re-seated or installed. A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The software you are attempting to run is conflicting with the operating system, another program, or a utility. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. The amount of memory recorded in the computer configuration information does not match the memory installed in the computer. A keystroke interrupted the memory test. The computer cannot find the floppy disk or hard drive. The computer configuration information in System Setup may be incorrect. A chip on the system board might be malfunctioning. The floppy disk in drive A does not have a bootable operating system installed on it. Either replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the computer. The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it. Insert a bootable floppy disk. The computer encountered a problem while trying to configure one or more cards. The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or the requested sector is defective. The disk re-set operation failed. The operating system cannot locate a sector on the floppy or hard drive

127 APPENDIX G: SERVER HARDWARE TROUBLESHOOTING Error Message Seek error Shutdown failure Time-of-day clock stopped Time-of-day not set-please run the System Setup program Timer chip counter 2 failed Unexpected interrupt in protected mode WARNING: Dell s Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Write fault Write fault on selected drive X:\ is not accessible. The device is not ready Description The operating system cannot find a specific track on the floppy disk or hard drive. A chip on the system board might be malfunctioning. The battery might be dead. The time or date stored in System Setup does not match the computer clock. A chip on the system board may be malfunctioning. The keyboard controller may be malfunctioning or a memory module may be loose. During initial startup, the drive detected possible error conditions. When your computer finishes booting, immediately back up your data and replace your hard drive (for installation procedures, see Adding and Removing Parts for your computer type). If no replacement drive is immediately available and the drive is not the only bootable drive, enter System Setup and change the appropriate drive setting to None. Then remove the drive from the computer. The operating system cannot write to the floppy or hard drive. The operating system cannot write to the floppy or hard drive. The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again. DIGIOP ELEMENTS Technical Guide 123

128 APPENDIX H: SYSTEM TROUBLESHOOTING APPENDIX H System Troubleshooting H.1 Unit does not power up Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits could have on overcurrent protection and supply wiring. Questions to ask beforehand (to help find root cause of issue): Was the unit working beforehand? If so, for how long? Did anything happen that may have caused this (lightning strike, power failure)? Is this unit on a UPS? If so, is it connected on the power-protected side and not the surge side? H.2 Troubleshooting Questions/Suggestions CAUTION This installation should be performed only by a qualified service person; it should conform to all municipal codes. Verify that the power lead going into the system is live. Check that the power switch is turned on. Visually inspect whether the LEDs are on and the power supply and CPU fans are operating. Switch the power cord to another outlet. Switch to another power cord. Open the cover to check voltages with a voltmeter on the power supply. These should be 12v and 5v. Inspect the main board for bulging capacitors. Check the processor heat sink and make sure it is properly installed. Check the diagnostic lights for hardware reference. Boot the system with the Recovery CD in the drive. Go into the Tools area and then the Diagnostics (Dells Only), then check whether the hard drive detects any problems. If not, try another power connector. DIGIOP Technical Support will have to open a trouble ticket with Dell and possibly dispatch an on-site technician in coordination with the servicing dealer. Or, a replacement part may be sent. If all these items have been checked and the problem still cannot be solved in the field, contact DIGIOP Support at

129 APPENDIX H: SYSTEM TROUBLESHOOTING H.3 Auto Reboot occurs when the Server is running Unit auto reboots from within the Server software: Check all camera signals. The voltage should be volts from peak to peak. Make sure the capture card is detected by the unit and that the drivers are properly installed. Unplug all camera signals from the system and monitor for up to several hours. Check the Event Log for references to the root cause of the error. Check the Microsoft Windows Event Viewer for the root cause of the error. Perform a factory field recovery in case this is caused by software corruption. Check the memory module(s) and make sure it is properly seated. Uninstall and reinstall it. If there are multiple modules, remove each and test each individually. Perform Western Digital Data Lifeguard Tools with the option to write zeros to the drive (located on Recovery Media of version and above). If all these items have been checked and the problem still cannot be solved in the field, contact DIGIOP Support at H.4 Auto Reboot occurs before the Server launches Unit reboots before loading Windows and/or the DIGIOP ELEMENTS Server software: If unit reboots after completing POST (power on self test), the problem could be in the hardware, memory, hard disk, and/or motherboard. If the unit loads Windows and reboots when attempting to load the software, check the Microsoft Windows System Device manager for conflicts with device drivers. Re-install driver(s), as needed. Load the BIOS update from the Recovery disk. Perform field recovery with the factory setting options. If all these items have been checked and the problem still cannot be solved in the field, contact DIGIOP Support at H.5 Unit powers on then shuts off The unit powers on, but only stays on for about 3-4 seconds before it shuts off: Check the heat sink and the processor. Make sure all the latches are secured and the CPU is properly installed. Make sure the processor has the correct amount of thermal solution (thermal grease) between the heat sink and the processor. Check the memory module(s) and make sure it is properly seated. Uninstall it and reinstall. If there are multiple modules take each one out and test each individually. Check all power cables coming from the power supply. Check voltages coming from power supply; these should be 12v and 5v. DIGIOP ELEMENTS Technical Guide 125

130 APPENDIX H: SYSTEM TROUBLESHOOTING Check the Dell diagnostic lights for the associated hardware reference (see tables above in this guide). If more assistance is required, DIGIOP Support must open a trouble ticket with Dell and possibly dispatch an on-site technician in coordination with the servicing dealer. A replacement part may also be sent. If all these items have been checked and the problem still cannot be solved in the field, contact DIGIOP Support at

131 APPENDIX I: RECOVERING A LOST PASSWORD APPENDIX I Recovering a Lost Password If an administrative password is lost, this procedure lets you reset the password. 1. Attach a keyboard to the system. You must have an external keyboard to perform this procedure. NOTE If you need to attach a PS2 keyboard, (1) shut down the system, (2) attach the keyboard, and then (3) restart the system. 2. Enter the following keystrokes in this order: Press and hold Shift+ALT and then press 0 (and release) and then 9 (and release) to exit. 3. Turn off Netbackup agent and open Windows Explorer. See Appendix A, System Tray programs for information about turning off the NetBackup Agent. 4. Open the C: drive and navigate to DiSSTech and find the dissuserlist.ini file. 5. Delete the dissuserlist.ini file. 6. Restart (from the Start menu). 7. When you are prompted to enter a new password for the admin user, LEAVE THE PASSWORD FIELD BLANK. 8. Click OK. The Server software launches. 9. Go into TOOLS > Configure. 10. Set the passwords for each user. DIGIOP ELEMENTS Technical Guide 127

132 APPENDIX J: DATA SERVER STREAMS APPENDIX J Data Server Streams The DIGIOP Data Server includes several preset data steams. Each data stream includes parameter settings that are displayed and usually setup when the stream is added to the server. This appendix defines the parameter settings for those streams. Black Analytics This data stream captures digital analytics information from DIGIOP Black cameras. The analytics can provide counts of traffic entered and traffic exited. Parameter settings: Name Name assigned to the camera IP Address IP address of the camera Stream number Camera stream. Use stream number = 1. SSL checkbox For secure socket layer use. Username/password/confirm password security credentials for the camera internal setup. Associated resources Associated resources are used to configure fraudulent exception transactions. DigiopNCB, Infinias Intelli-M, pcamerica, RetailJ Register DigiopNCB: This data stream captures information from the DIGIOP3D camera system. The analytics provide counts on traffic entered and traffic exited. Infinias Intelli-M: Select this option for data stream capture from Infinias Intelli-M access control system. pcamerica: Select this option for data stream capture from the custom pcamerica register. RetailJ Register: Select this option for data stream capture from the custom RetailJ system

133 APPENDIX J: DATA SERVER STREAMS Parameter settings: Name Name assigned to the device. This name will appear as an item under the data server in the left frame. Listen Port The port through which the NVR/hDVR will receive data from the device. The IP address of the NVR/hDVR is configured in the device. Associated Resources Associated resources are used to configure fraudulent exception transactions. These items bind a device to an analytic event. To use this feature, drag the analytic device into the associated resource for the device. NOTE Analytic devices are devices associated with a resource to a POS system to monitor certain types of transactions. Gilbarco Select this option for data stream capture from Gilbarco devices. Parameter settings: Name Name assigned to the cash register. This name will appear as an item under the data server in the left frame. TCP or Serial Option to receive data through a TCP/IP or Serial interface. DIGIOP ELEMENTS Technical Guide 129

134 APPENDIX J: DATA SERVER STREAMS Listen Port (for TCP connection type) the port through which the NVR/hDVR will receive data from the Gilbarco device. The IP address of the NVR/hDVR is configured in the device. Serial Port, Baud Rate, Data Bits, Handshake, Stop Bits, Parity (for Serial connection type) Settings of the Gilbarco device serial port that is connected to the NVR/hDVR serial port. Associated Resources Associated resources are used to configure fraudulent exception transactions. These items bind a device to an analytic event. To use this feature, drag the analytic device into the associated resource for the device Line Capture Line Capture is a generic driver for receiving live data from a register that is not yet integrated into DIGIOP ELEMENTS. Parameter settings: Name Name assigned to the line capture data. This name will appear as an item under the data server in the left frame. Line Ending Chars Use default settings. Contact DIGIOP support for more information Max Line Length Use default settings. Contact DIGIOP support for more information TCP or Serial Option to receive data through a TCP/IP or Serial interface. Listen Port (for TCP connection type) the port through which the NVR/hDVR will receive data. The IP address of the NVR/ hdvr is configured in the sending device. Serial Port, Baud Rate, Data Bits, Handshake, Stop Bits, Parity (for Serial connection type) Settings of the sending device serial port that is connected to the NVR/hDVR serial port. Associated Resources Associated resources are used to configure fraudulent exception transactions. These items bind a device to an analytic event. To use this feature, drag the analytic device into the associated resource for the device 130

135 APPENDIX J: DATA SERVER STREAMS NCR Cash Register Select this option for data stream capture from NCR cash registers. Parameter settings: Name Name assigned to the cash register. This name will appear as an item under the data server in the left frame. Serial Port, Baud Rate, Data Bits, Handshake, Stop Bits, Parity Settings of the cash register serial port that is connected to the NVR/hDVR serial port. Associated Resources Associated resources are used to configure fraudulent exception transactions. These items bind a device to an analytic event. To use this feature, drag the analytic device into the associated resource for the device VeriFone Cash Register Select this option to receive a data stream from a VeriFone cash register. This data stream can be received at the NVR/hDVR through either TCP/IP or Serial communication. DIGIOP ELEMENTS Technical Guide 131

136 APPENDIX J: DATA SERVER STREAMS Parameter settings: Name Name assigned to the cash register. This name will appear as an item under the data server in the left frame. Data Format Select the Standard option unless notified by DIGIOP Inc. TCP or Serial Option to receive data through a TCP/IP or Serial interface. Listen Port (for TCP connection type) the port through which the NVR/hDVR will receive data from the cash register. The IP address of the NVR/hDVR is configured in the cash register. Serial Port, Baud Rate, Data Bits, Handshake, Stop Bits, Parity (for Serial connection type) Settings of the Verifone cash register serial port that is connected to the NVR/hDVR serial port. Associated Resources Associated resources are used to configure fraudulent exception transactions. These items bind a device to an analytic event. To use this feature, drag the analytic device into the associated resource for the device

137 APPENDIX K: CREATE RULE APPENDIX K Create Rule A rule is an action for a device that triggered. To setup a rule: 1. Click the Data Server icon in the left frame, then click New. 2. Click the New Rule link. DIGIOP ELEMENTS Technical Guide 133

138 APPENDIX K: CREATE RULE 3. In the Name field, assign a Name to identify the rule. 4. In the Schedule field, open the drop-down list and select one of the options to determine when the rule is executed. 5. In the When field, open the drop-down list and select when the rule is executed per the schedule selected previously: Always The rule is always executed per the schedule Any Data Received The rule is executed when any data is received per the schedule Exception Transaction The Rule is executed when any exception transaction occurs per the schedule. 6. In the Device list, select the Device on which the rule is executed. 7. In the Action field, open the drop-down list and select the action that occurs when the rule executes: Count Forwarder Count Forwarder Is an FTP up-loader for analytics only

139 APPENDIX K: CREATE RULE Parameter settings: Name Assign an appropriate name for the upload. Location ID Store number or register data ID. FTP Server FTP server address. Username/password Username and password for access to the FTP server. Digital Output This action activates a control relay for a specific duration. Parameter settings: Name Assign an appropriate name to these action settings. Output Number Control relay number Alarm Duration Duration the control relay is activated. The action generates and sends an message when the conditions of the Rule met. DIGIOP ELEMENTS Technical Guide 135

140 APPENDIX J: DATA SERVER STREAMS Parameter settings: Name Sender name. SMTP Server SMTP server address. Username/password Username and password for access to the SMTP server. From Sender address. Recipients List of recipients addresses. Each address is separated by a semicolon (;). Subject Subject line of the . Body Message body of the . Recorder/Camera Digital Output This action activates a control relay for a specific duration. Parameter settings: Name Assign an appropriate name to these action settings. Output Number Control relay number Alarm Duration Length of time the control relay is activated. Video Sensor A Video Sensor is a Kiosk mode device that can utilize xml, motion, or digital input to trigger recording and Outputs