Innodisk Corporation guarantees that all Innodisk manufactured products undergo strenuous quality control testing

Transcription

1 1 I. Warranty Agreement Innodisk Corporation guarantees that all Innodisk manufactured products undergo strenuous quality control testing before delivery. In the event that any product defect (nonconformity) occurred with respect to the product, Innodisk will provide product repair and replacement service within the warranty period according to this agreement. II. Duration of Warranty Six-Year (6-yr) Warranty All EverGreen Plus Products Five-Year (5-yr) Warranty All SLC Products All islc Products Three-Year (3-yr) Warranty All EverGreen and Embedded Peripheral Products Two-Year (2-yr) Warranty All MLC Products One-Year (1-yr) Warranty All Accessories (Adapters, Power Cables, etc.) Lifetime Warranty DIMM Series: Industrial DRAM Series Please refer to the Appendix for specific product models

2 2 III. Warranty Terms In-warranty service: If the product was serviced or replaced within the original warranty period, Innodisk will issue service free of charge, or you will receive a replacement of your original product. Out-of-warranty service: If the product was serviced out of the original warranty period, you will be charged a fee, and the serviced device will have an additional half year warranty. IV. Definition of Duration of Warranty Innodisk manufactured products will be free from defects based on conditions and durations mentioned above from the date of initial purchase. Invoices or shipping documents must be presented when claiming warranty. If such document(s) cannot be presented, the manufactured date will be considered the 1 st date of Warranty. V. Repair and Replacement Guidelines Customers with Innodisk manufactured products are entitled to repairs or replacement of product within the duration of the warranty. Replacement products are guaranteed to have similar or exact specification items and components. VI. The Warranty is NOT subject to the following conditions: 1. Manufactured products were misused or abused due to non-compliance with the Innodisk s product manual. 2. Any damage was caused by Natural Disaster, such as flood, conflagration, earthquake, lightening, typhoon, etc.; Actions of Intent, such as bumping, hammering, etc.; Computer Malfunction, or other abnormal uses. 3. Any damage caused by the repair or modification by anyone other than an Innodisk-authorized personel with an Innodisk-approved component. 4. Any damage caused by a computer virus. 5. Any damage resulting from physical/electronic/electromagnetic pressure and interference, unstable or misused power supply, lightening and static electricity, flame or other act of God, etc. 6. Any damage caused by exposure to improper environments for the specified device, such as high temperature, high humidity, etc. 7. Any damage caused by mishandling during the transportation to Innodisk for repair. 8. Any damage caused by any research or development usage or professional testing/examination. 9. Innodisk does not warrant, and shall not be responsible for any loss of data/software stored or installed in any manufactured products, including returned units. 10. Any improper action caused flash exceed the life limitation. (Erase Count MLC: over 3000 times, islc:20,000 times SLC:60,000 times )

3 3 VII. Standard Procedure of Claiming Warranty 1. RMA Service: i. Apply for RMA service on My Innodisk page (on website) Customers can log in to My Innodisk to apply for an RMA number. Please check the Innodisk official website ( or our Sales Department for more details. ii. Apply for RMA by Sales / RMA Center Please send FAX or to Innodisk Sales Department regarding the detail of the defect to receive your authorized RMA number. Complete the RMA request form with ship-to address, contact information, RMA number clearly marked on the parcel. The customer is responsible for the one-way freight, and insurance (optional). Innodisk Sales Department must receive RMA product within 30 days after the RMA number is generated. Innodisk Corporation RMA Center Address: 4F., No.237, Sec 1,Datong Rd., Xizhi Dist., New Taipei City, Taiwan(R.O.C.) 2. RMA Charge: Innodisk RMA Department will check the mechanical appearance and any damages within 3 working days after receiving the RMA items. A maintenance offer will be provided to clients and the decision of acceptance or rejection must be received within 3 working days, or deemed to have waived their rights. VIII. DOA Policy 1. All Innodisk manufactured products are under DOA defect on arrival policy within 45 days from the invoice date. This does not apply to any products that have been repaired, misused, or any other improper actions that lead to malfunction on the customer site. Innodisk will provide a replacement product to customer in a timely manner after Innodisk receives the defective sample. Products that have been in use beyond the DOA period will only be repaired under the terms of the Innodisk warranty statement. IX. Product Change Notice (PCN) / Product End Of Life (EOL) 1. Innodisk will provide 3 months' notice of the last purchase day when the affected product can be ordered. Modifications can include replacement of essential component(s), product enhancement, etc. 2. Customers can continue to place orders for these products after receiving the PCN or EOL of the item. 3. In the event of a warranty request for a product that has been discontinued or is no longer serviced, Innodisk will offer a comparable substitute product or refund base on the current price.

4 4 REMARKS I. This warranty is complete and supersedes all other warranties and representations, whether oral or written, between you and Innodisk. II. Innodisk is obligated to provide warranty service, but the related cost of replacing material and components will be charged if the Duration and Warranty Terms does not apply. Please refer to Innodisk for further details regarding these charges. III. The Innodisk RMA department will make the final decision on repairing the RMA product with an equal or better replacement. IV. Please refer to Innodisk for further details if the defective manufactured product has been phased out or if the replacing material is out of stock. V. The warranty is invalid when Innodisk sticker or logo is removed or damaged in anyway beyond identification. VI. This warranty policy only covers Innodisk manufactured products with a defect or components that need to be replaced. VII. This warranty policy is effective to all Innodisk manufactured products shipped out after 1 st May, NO-OBLIGATION POLICY Innodisk Corporation does not provide service under circumstances other than previously mentioned in the warranty policy, nor carry any other implicit, explicit, or subsidiary obligation in the warranty policy. Please refer to, and only to, the warranty policy for Innodisk Corporation service obligation. The warranty policy supersedes any other promise in oral or written form. The warranty policy does not cover any random, extraordinary, direct or indirect damage that comes with the manufactured product, even when Innodisk Corporation has been notified of the possibility of such damages. All actions of repair, replacement, or refund by Innodisk Corporation are in fulfillment of the promises indicated under the warranty policy.

5 5 Appendix Six-Years(6-yr) Warranty EverGreen Plus 2.5 SATA SSD Five-Year (5-yr) Warranty (SLC & islc) SSD SATADOM SATA SLIM 2.5 SATA SSD 2IE SATADOM 2IE series product SATA Slim 2IE 2.5 SATA SSD 3SE SATADOM D150 series product SATA Slim 2SR 2.5 SATA SSD 3SE-P SATADOM 3SE series product SATA Slim J SATA SSD 3SR-P SATADOM 3SE-P series product SATA Slim D150Q InnoRobust II 2.5 SATA SLC SATADOM 3IE series product SATA Slim 3IE InnoRobust II 1.8 SATA SLC SATADOM 3SE3 series product SATA Slim 3IE3 FiD 2.5" SATA SATADOM 3IE3 series product SATA Slim 3SE FiD 1.8" SATA SATA Slim 3SE3 FiD 2.5" SATA Plus FiD 1.8"SATA D150 SSD 2.5 SATA SSD 1SR 2.5 SATA SSD 3IE 2.5 SATA SSD 3IE3 2.5 SATA SSD 3SE3 2.5 SATA SSD 3SE3-P 2.5 SATA SSD 3SR3-P 1.8 SATA SSD 3SE3-P 1.8 SATA SSD 3SR3-P 2.5 PATA SSD 1SE 2.5 PATA SSD 1SR-P 2.5 PATA SSD 1SE3-P 2.5 PATA SSD 1SR3-P msata CF-SATA & CFast CF Card msata 3SE/3SE3 CF-SATA icf 1IE msata 3SE-P CFast 2IE icf 9000 msata mini 3SE/3SE3 CFast D150Q icf 4000 msata 3IE/3IE3 CFast 3SE icf 4000 plus msata mini 3IE/3IE3 CFast 3SE3 CF 1SE msata 2IE CFast 3IE msata 2SR CF-SATA 3IE msata D150Q CFast 3IE3

6 6 msata mini D150Q EDC SD & Micro SD Card USB / USB EDC EDC 4000 series product Industrial SLC SD Card USB Drive 2SE Industrial SLC Micro SD Card Industrial USB Drive 2.0 nanossd 3SE nanossd nanossd 3IE/3IE3 Industrial SLC SD Card 3.0 Industrial Nano USB USB-EDC series product USB EDC 2SE series product MiniDOM-U 2SE USB Drive 3SE USB EDC Vertical 3SE ServerDOM ServerDOM 3SE series product ServerDOM 3IE/3IE3 series product Mini PCIeDOM Mini PCIeDOM 1IE3 Three-Years(3-yr) Warranty SSD msata SATA SLIM EverGreen 2.5 SATA SSD EverGreen msata EverGreen SATA Slim 2.5 SATA SSD 3MG-P msata 3MG-P SATA Slim 3MG-P 2.5 SATA SSD 1MR msata 3MG2-P series product SATA Slim 3MG2-P 2.5 SATA SSD 3MG2-P SATADOM 3MG2-P Series product 1.8 SATA SSD 3MG2-P Embedded Peripheral Products 1.8 SATA SSD 3MG3-P 2.5 PATA SSD 1MG3-P SATADOM M.2 SATADOM-ML 3MG-P M.2 (S80) 3MG2-P Two-Years(2-yr) Warranty (MLC) SSD SATADOM SATA SLIM 2.5 SATA SSD 3ME SATADOM 3ME series product SATA Slim 2MR InnoLite SATADOM D150 InnoLite SATA Slim D150Q 2.5 SATA SSD 3MR-P series product A1 SSD SATADOM 3ME3 Series product SATA Slim 3ME InnoRobust II 2.5" SATA MLC SATADOM 3ME4 Series product SATA Slim 3ME3

7 7 InnoRobust II 1.8" SATA MLC SATADOM 3ME2 series product SATA Slim 3ME2 1.8" SATA SSD 2ME SATA Slim 3ME4 InnoLite II 1.8 SATA SSD M SATA SSD 3ME3 M.2 (S42) 3ME 2.5 SATA SSD 3ME2 M.2 (S42) 3ME3 Slim SSD 3ME3 2.5 SATA SSD 3ME4 2.5 PATA SSD 1ME 2.5 PATA SSD 1MR3-P 2.5 SATA SSD 3MR3-P msata CF-SATA & CFast CF Card msata 3ME/3ME2/3ME3/3ME4 InnoLite icf series product InnoLite CFast D150Q msata mini icf 9000 MLC 3ME/3ME2/3ME3/3ME4 series product CF-SATA MLC msata 2MR CF-SATA 3ME CF 1ME InnoLite msata D150Q CFast 3ME2 InnoLite msata mini D150Q CFast 3ME3 EDC USB / USB EDC nanossd InnoLite EDC USB Drive 2ME nanossd 3ME EDC 1ME MiniDOM-U 2ME nanossd 3ME3 USB EDC Horizontal 2ME USB EDC Vertical 2ME SD Card USB Drive 3ME Industrial MLC SD Card USB EDC Vertical 3ME Industrial MLC SD Card 3.0 ServeDOM Industrial MLC micro SD Card ServerDOM 3ME series product Mini PCIeDOM ServerDOM 3ME3 series product Mini PCIeDOM 1ME3 DRAM Module Series Lifetime Warranty