Contents. Download driver

Transcription

1 Contents Download driver The common solutions for mouse/keyboard do not work If your usb device stops working after it has been in use for some time, and then work again after you switch / reboot the computer? If you are using an Apple keyboard/mouse How to Fix USB Device Not Recognized in Windows? No output The monitor will be black after a computer running for some time If the display flashes? If the monitor repeatedly black screen after working a few seconds? If there are some computers here are not displayed by the monitor? If you need to use multiple monitors to expand the display? Warm tips and Services

2 If you need to use the hotkeys and mouse to switch (only for windows systems and 2 and 4-port switch) Diver link(file s ID : 20 ): The common solutions for mouse/keyboard do not work 1.Make sure the switch has been powered. 2.Make sure your keyboard and mouse work well with the computer without switch. 3.Make sure that each set of switch ports corresponds to one input device. HDMI for video and audio transmission, USB-B for USB devices such as mouse and keyboard. 4. Please use the USB driver to update the computer, you can download it from the official website of your computer brand, because the computer can not identify the new device sometimes. If your usb device stops working after it has been in use for some time, and then work again after you switch / reboot the computer? 1. Insufficient power supply led usb interface is turned off. Solution: Right-click "My Computer" - Management - Device Management - Universal Serial Bus Controller - usb root hub Right click on the property - look under the power management - no longer tick "Allow the computer to turn off this device to save power" ( It is recommended to use the usb interface on the back of the host) 2. Using a USB-HUB (USB-HUB defective), or access to too many USB devices led to lack of power supply USB interface. Solution: Please reduce the use of usb devices, or do not use usb-hub. 2

3 If you are using an Apple keyboard/mouse. Since Apple mouse / keyboards require special power modes, they generally will not work if they are directly connected to the switch, but you can do this by using another brand of keyboard / mouse or by purchasing a powered USB- hub to solve this problem.place the hub in between the keyboard and the KVM. Keyboard+Mouse -> Powered 2.0 hub -> KVM switch How to Fix USB Device Not Recognized in Windows? Please click the link or us for a document: No output. 1. Check if the monitor's signal input mode is selected correctly. 2. Set the monitor's refresh rate to between 60 and 75 hz(lcd screen do not need to worry about this problem). 3. Make sure the computers and monitor work fine without the switch. 4. HDMI cable is damaged. The monitor will be black after a computer running for some time. First of all, please do not worry if you encounter this situation. This is because the computer goes to sleep after a period of inactivity. You can set the"a period of inactivity"to longer or "Never"to sleep. You can search the set steps through Google, or to : szjkyhmd@sina.com If the display flashes? 1. The monitor's refresh rate is not appropriate. If the refresh rate is too low, the screen often go to residual pictures, or tailing phenomenon and video flicker. Please try to adjust it between 60Hz-75Hz, but the LCD screen do not need to worry about this problem. 2. HDMI port was loose, or the quality of the hdmi cable is not high enough so that the data in the transmission process by other devices, please try another HDMI cable. 3. The monitor s HDMI interface firmware needs updating, please try to contact the 3

4 monitor's manufacturer or use an HDMI to DVI adapter. 4. Video card is loose or damaged. If the monitor repeatedly black screen after working a few seconds? 1. Please connect your computer directly to the monitor without the switcher to check whether this is caused by the switcher. 2. Disconnect all your devices (PCs and switche) and reboot them to fix the problem. If there are some computers here are not displayed by the monitor? 1. There is a wrong device between the Desktop PC and the switch, for example you would like to use a VGA to HDMI converter, but actually use an HDMI to VGA converter. 2. Please try to adjust the resolution and refresh rate of the computer that is not displayed to the same as that of any normal computer. 3. The display's HDMI connector or HDMI cable is damaged, try another HDMI cable. 4. Please try to reboot the computer. If you need to use multiple monitors to expand the display? The main function of the 2/4 Port HDMI switch is to control 2/4 computers from a set of 1 usb console and one monitor.but If you need to use multiple monitors, it is only need to add one hdmi splitter and some HDMI cables. Connection method of the HDMI splitter(with a power adapter): Set your computer's projection mode to "expand" after all the devices are connected. If all of your monitors with a VGA port, you can also connect two monitors directly with a vga cable to expand the screen. 4

5 Warm tips and Services: 1. Please do not use keyboard and mouse during switching. 2. Please try to solve all problems by rebooting the switch and the computer. 3. Due to the complexity of usage, it is difficult to list all the problems and solutions for you. If this file can not help you, please feel free to contact us via amazon or to : szjkyhmd@sina.com and if your are satisfied with our service or product, please light up 5 stars for us : ) To submit a feedback: To submit a review: 1. Go to the product detail page for the item on Amazon.com. 2. Click Write a customer review in the Customer Reviews section. 3. Click Submit. Best regards, Alisa, from Sea Wit Customer Support Team 5