Quad Display KVM Extender Host Card

Transcription

1 Quad Display KVM Extender Host Card User manual DXR-H4 and DXR-H4 SFP variant HB-RHA Revision 1.3 October 2018

2 Product Information CAUTION To prevent damage to the DXR-H4: install in accordance with these instructions; always turn off and unplug the host computer before handling the unit; always use appropriate anti-static handling procedures when handling the unit; only use attachments and accessories approved by Amulet Hotkey; do not expose the unit to moisture; do not place objects filled with liquids on or near the unit; clean the unit only with a dry cloth; refer all servicing to qualified personnel. LASER SAFETY The DXR-H4 SFP variant may be fitted with SFP network modules that contain Class 1 lasers. The SFP module emits invisible radiation which can cause harm if installed or serviced incorrectly. Follow the guidelines below: Warning: Class 1 laser product. Warning: Invisible laser radiation can be emitted from the aperture of the SFP port when no fibre is connected. To avoid exposure to laser radiation, do not stare into open apertures. Warning: Only trained and qualified personnel may install, replace, or service this equipment. Thank you Thank you from everyone at Amulet Hotkey for purchasing this product. Much time and energy has gone into making this the best and most reliable solution available. We are confident we have provided a state-of-the-art unit that will provide you with long and reliable service regardless of the application. To get the best from this product, follow this manual carefully. Shipment and product inspection Your product was carefully packed prior to despatch to guarantee safe transit. Make sure you thoroughly examine all packaging and contents for signs of physical damage before use. If any damage has occurred, notify the shipping company and your supplier immediately. Otherwise, claims for damage or replacement may not be granted. Retain the original packaging for use in the event that the equipment has to be stored, shipped or returned for service. If you choose to dispose of the packaging, please do so in an environmentally friendly fashion. Technical support If you have further questions, do not hesitate to contact Amulet Hotkey technical support for expert assistance: EMEA +44 (0) eurosupport@amulethotkey.com N America +1 (212) ussupport@amulethotkey.com South America latamsupport@amulethotkey.com Asia Pacific apsupport@amulethotkey.com Or look at the resources page on our website: Amulet Hotkey Ltd. All rights reserved. The information contained in this document represents the current view of Amulet Hotkey as of the date of publication. Because Amulet Hotkey must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Amulet Hotkey, and Amulet Hotkey cannot guarantee the accuracy of any information presented after the date of publication. Sections of this document are reproduced with the kind permission of Teradici Corp. This document is for informational purposes only. Amulet Hotkey make no warranties, express, implied or statutory, as to the information in this document. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without express written permission from Amulet Hotkey. Amulet Hotkey may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Amulet Hotkey, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. Teradici, PC-over-IP, and PCoIP are registered trademarks of Teradici Corporation. VMware and View are registered trademarks of VMware Corp. Amulet Hotkey and solutions you can bank on are trademarks of Amulet Hotkey Ltd. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Page 2

3 Quad Display KVM Extender Host Card FCC Notice This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Title 47, Part 15 (47 CFR 15) of the Federal Communications Commission (FCC) Rules and Regulations establishes Radio Frequency (RF) emission limits for unlicensed emissions to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (personal computers, for example). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user. A label on the device shows which class (A or B) the equipment falls into. Class B devices have an FCC logo or FCC ID on the label. Class A devices do not have an FCC logo or FCC ID on the label. The DXR-H4 has been tested and found to comply with the limits for a Class A digital device, as defined by Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at their own expense. EU Notice This product complies with EMC Directive 2014/30/EU and the Low Voltage Directive 2014/35/EU. Conformity is shown by compliance with the applicable requirements of the following documents: EN (CISPR 32) (Class A) - Emissions EN (IEC ,3,4,5,6,8,11) - Immunity EN (IEC ) - Power Line Harmonics EN (IEC ) - Power Line Flicker EN (IEC 60950) - Product Safety! Caution: This equipment is compliant with Class A of CISPR 32. In a residential environment this equipment may cause radio interference.! Caution: The CE/EMC compliance is tested with video, USB and audio cables that are no longer than 3 m long. Page 3

4 Product Information Contents 1. Before you start Rack mount chassis Personality modules SFP modules Cabling USB devices Cooling Blanking plates IP and MAC addresses Other models Terminology Your DXR-H4 host card at a glance Front panel features Personality module features Status LED descriptions Front panel status LEDs Rear panel status LEDs Key Power LED SYS status LED PCoIP status LED SPEED status LED: LINK status LED Button operation Set up the DXR-H Turn the power off STEP 1: Prepare the PC, workstation or servers STEP 2: Install the personality module STEP 3: Connect the personality module to the host computer STEP 4: Connect the DXR-H4 to the network STEP 4: Install the DXR-H4 card into the rack STEP 5: Change the default IP address STEP 6: Connect a zero client to the DXR-H Connect to a DXR-H4 using SLP Discovery STEP 7: Change the default password Setup complete How to power down the DXR-H Further reading Power Fn Warning alarm Page 4

5 Quad Display KVM Extender Host Card 4. Introduction to PCoIP What is PCoIP? Host rendering Multi-codec display processing Dynamically adapts to network conditions About PCoIP hosts Host function Host types About PCoIP zero clients Functionality Data handling Benefits of PCoIP zero clients Increased security Low maintenance Cost savings PCoIP management tools PCoIP Management Console Administrative Web Interface (AWI) On Screen Display (OSD) Set up a PCoIP session Power up the zero client Types of PCoIP session Auto Detect Connect directly to a specified host Connect to a choice of hosts using SLP Discovery PCoIP Connection Manager PCoIP Connection Manager + Auto-Logon Connect using VMware View Connect with View Connection Server and Auto-Logon Connect using a connection broker Set an automatic connection Connect to a soft client Disconnect from a host PC or virtual desktop Further information Manage the network Consider network bandwidth requirements Factors affecting bandwidth What happens when available bandwidth is exceeded Choose a connection broker if required Role of the connection broker Specify the connection broker Using the connection broker Page 5

6 Contents 7. Additional information Dual IP configuration Manage the DXR-H Teradici Administrative Web Interface (AWI) Amulet Hotkey Management Interface (MI) Enable the connection to the Management Interface Login to the management interfaces To login with the AWI To login with the Amulet Hotkey Management Interface Check the DXR-H4 firmware Keep firmware up to date Check the Teradici firmware Check the Amulet Hotkey firmware versions Update the DXR-H4 firmware Update the Teradici firmware Update the Amulet Hotkey firmware How to reset the DXR-H4 at the DXiP rack Factory reset Forced reboot How to reset the DXR-H4 remotely Restart the DXR-H4 remotely Reset the Teradici processor remotely Factory reset the DXR-H4 remotely How to put the DXR-H4 into standby Put the DXR-H4 into standby locally Put the DXR-H4 into standby remotely How to remove the DXR-H4 from the DXiP rack Disable the Management Interface Additional functionality Technical specifications Warranty Technology Environment...38 Page 6

7 List of figures Quad Display KVM Extender Host Card Figure 1:.Front panel features...11 Figure 2:.Rear panel features (RJ45 model)...12 Figure 3:.Status LEDs on the front panel...13 Figure 4:.Status LEDs on the rear panel (SFP model shown)...13 Figure 5:.Install the personality module...17 Figure 6:.Cabling for the DXR-H4 (RJ45 variant shown)...18 Figure 7:.Example SFP modules...18 Figure 8:.Install the DXR-H4 host card...19 Figure 9:.The zero client OSD discovers and lists the first 10 available PCoIP hosts discovered...20 Figure 10:.Typical PCoIP set up...21 Figure 11:.PCoIP Management Console home page...23 Figure 12:.Administrative Web Interface...24 Figure 13:.OSD Connect screen...24 Figure 14:.Session selection drop down list...25 Figure 15:.Direct to Host connection type...25 Figure 16:.The zero client OSD discovers and lists the first 10 available PCoIP hosts discovered...26 Figure 17:.View Connection Server selection...26 Figure 18:.Connection Management Interface selection...26 Figure 19:.OSD Automatic connection screen...27 Figure 20:.Disconnect option on the OSD...27 Figure 21:.Administrative Web Interface...31 Figure 22:.AWI home screen Figure 23:.SSH client Figure 24:.Management interface login Page 7

8 Contents Figure 25:.Management Interface screen...32 Figure 26:. AWI hardware and firmware version information...33 Figure 27:.Firmware Upload window...33 Figure 28:.Successful upload window...33 Figure 29:.Insert jumper into the reset port...34 Figure 30:.Host Driver Function screen...34 Figure 31:.The Reset screen...35 List of tables Table 1:.Power LED indications for standard DXiP rack...13 Table 2:.Power LED indications for split DXiP rack...13 Table 3:.SYS LED standby indications...14 Table 4:.SYS LED indications when card is ON...14 Table 5:.PCoIP LED standby indications...14 Table 6:.PCoIP LED indications when card is ON...14 Table 7:.SPEED status LED indication...14 Table 8:.LINK status LED indication...14 Table 9:.Operational indications...20 Table 10:.Zero client management tools...23 Table 11:.PCoIP bandwidth requirements...29 Table 12:.Video, technology and network specifications...37 Table 13:.Environmental specifications...38 Page 8

9 Before you start 1 1. Before you start This manual is for the Amulet Hotkey DXR-H4 Quad Display KVM Extender Host Card. The Amulet Hotkey DXR-H4 is based on KVM-over-IP technology using the industry standard PCoIP protocol. It is an ideal host solution for remote desktop applications that require pixel perfect video across multiple monitors. Before you connect a host card to a PCoIP system, be aware of the following information. 1.1 Rack mount chassis The DXR-H4 Quad-Display KVM Extender Host Card is rackmounted in a specialised housing that takes the host card in the front of the chassis and an associated personality module (see 1.2) in the rear of the chassis. The chassis can hold a maximum of 12 DXR-H4 host cards and 12 personality modules. The rack comes in two configurations: standard: each Power Supply Unit (PSU) powers all slots (1 to 12), this gives the rack dual redundancy for the PSUs. split: PSU A supplies slots 1 to 6 and PSU B supplies slots 7 to 12. This is a security option where any card can only be fed from a single AC outlet and PSU. There is no dual redundancy (contact Amulet Hotkey for split rack details) 1.2 Personality modules The DXR-H4 has an accompanying personality module that fits into the rear of the chassis. The personality module is available in two versions: RJ45: The standard personality module has a single RJ45 network port; SFP: The personality module is also available with a single network port that accepts either a fiber or copper SFP module (see 1.3 and Figure 2). 1.3 SFP modules Amulet Hotkey can provide a range of suitable SFP modules; including 1 Gbps and 100 Mbps fiber SFP modules for single or multi-mode fiber, and copper SFP modules with RJ45 connectors. See the Amulet Hotkey SFP Modules Datasheet for details of currently available modules. Be aware that SFP modules have differing specifications and that the distances over which they can drive a signal can vary. This especially applies to fiber SFP modules. Important! The SFP variant only supports certain models of SFP module. If in doubt, contact Technical Support for advice. 1.4 Cabling You will need the following cables, available separately in short (1 m) and long (2.8 m to 3 m) sets: video cable (for example Mini DisplayPort to DisplayPort); two stereo audio cables; USB cable (type A to type B). Note: The Amulet Hotkey audio cables comprise two cables each with a blue connector at one end and a green connector at the other. The instructions in this manual are specific for this particular cable set.! Caution: The CE/EMC compliance is tested with video, USB and audio cables with a maximum length of 3 m. 1.5 USB devices The DXR-H4 supports a broad range of Human Interface (HID) USB devices such as keyboards, mice and graphics tablets. There is also planned support soon for bulk transfer USB devices such as card readers and USB memory sticks. See the latest release notes for KVM Extender Switches on the resources product page for details of what is supported. Caution:! Isochronous devices such as webcams and USB audio devices are not supported and will not work via remoting. Page 9

10 Before you start 1.6 Cooling The unit is fan cooled. To ensure optimum ventilation and performance of the unit, observe the following: 1. Make sure blanking plates are fitted in all unused card slots. 2. Make sure there is a 1U space above and below the DXiP rack. For more information see the DXiP Rack and Sliding Tray user manual Blanking plates The DXiP rack typically comes fitted with blanking plates into all unused slots at the front and back of the chassis. It is important for EMC compliance and for cooling to make sure that these are all fitted. All slots must have either: a DXR-H4 host card; personality module; or blanking plate fitted. 1.7 IP and MAC addresses Before you set up a host, make a note of these details: MAC and IP address of the PCoIP host; MAC and IP address of the zero client. You will find the MAC address information written on the underside of the zero client and on the configuration record/ serial number label of the host. You can also use the AWI (see 4.5.2) to find the MAC addresses. If your network uses DHCP, the host and zero client obtain their IP addresses from the DHCP server. If no DHCP server is available, the host and zero client time out after approximately three minutes and adopt the following default IP addresses: Zero client: ; PCoIP Host: Other models A stand alone variant of this product, the DXT-H4 Quad Display KVM Extender Host is also available. The DXT-H4 combines both the card and personality module in a single enclosure and comes with its own power supply. 1.9 Terminology The general terms KVM Extender, PCoIP host or host are used throughout this manual to describe all product variants. Page 10

11 Your DXR-H Your DXR-H4 host card at a glance The DXR-H4 is a KVM Extender Host Card based on KVM-over-IP technology, using the industry standard PCoIP protocol. Each host card supports up to four heads of video at the desktop and partners with a person ality module for connectivity and network options. DXR-H4 host cards have ports, buttons and LEDs on the front and rear panels. This section gives you information to identify the cards and their features. The cards also have a useful feature to make it easy to cross reference the front and rear panel. The DXR-H4 host card and the personality module have a function to help identify the card by flashing the front and rear panel ID LEDs simultaneously. This is useful when connecting cables to the cards. 2.1 Front panel features The front panel on the DXR-H4 has three LEDs and two buttons. See Figure 1 for the following description: 1. Retaining screw: Two screws, one at the top and one at the bottom hold the card in place. 2. Card lever: For removing the card easily from the rack. 3. Power button: Takes the unit in and out of standby. Can also reset the unit. See 7.6 and Function button: Turns the ID mode on and off. Can also enable the management interface. See Audio: Stereo microphone and audio sockets. 6. Power status LED: Displays the power state of the unit. See 2.3 for full LED descriptions. 7. SYS status LED: In normal operation, this LED shows network activity and connection type. See 2.3 for LED descriptions. 8. PCoIP status LED: Shows the PCoIP network status. See 2.3 for full LED descriptions. Figure 1: Front panel features Page 11

12 Your DXR-H4 2.2 Personality module features The panel on the DXR-H4 personality module has sockets, status LEDs and a function button. See Figure 2 for the following description: 1. Retaining screw: Two screws, one at the top and one at the bottom hold the card in place. 2. USB port: A USB type B socket for USB traffic to and from the host workstation or PC. 3. Network connection: There are two models of the personality module available with either an RJ45 or SFP network socket. The SFP variant accepts a range of copper and fiber modules. 4. Network LEDs: SPEED and LINK network status LEDs. See 2.3 for full LED descriptions. 5. Status LEDs: SYS and PCoIP status LEDs. See 2.3 for full LED descriptions. 6. Audio In/Out: There are two stereo 3.5 mm sockets, one green and one blue, to connect the audio microphone and speaker signals from the host workstation or PC. These are duplicated from the front panel. 7. Function button: Same function as the button on the front panel. Turns the ID mode on and off. Can also enable the management interface. 8. Video inputs: There are four video inputs to connect up to four video sources with Mini DisplayPort connections. Figure 2: Rear panel features (RJ45 model) Page 12

13 Quad Display KVM Extender Host Card 2.3 Status LED descriptions The status LEDs on the front and rear panels show the status of the unit and network connection including: the connection type and speed; the current network activity; the status of the PCoIP connection to a client; fault indications, power and standby status Front panel status LEDs There are three LEDs on the front panel (see Figure 3): Power LED, see 2.3.4; SYS status LED, see 2.3.5; PCoIP status LED, see Key The tables in this section use the following conventions: Color - LED is on steady; Flash - LED is on and off evenly; Blink - LED is on more than off; Wink - LED is off more than on Power LED Tells you the power status of the DXR-H4. 1. Standard DXiP rack (see 1.1 on page 9). When viewed from the front: LED status Meaning Blue Unit is powered by both PSUs Magenta Amber DXR-H4 card is powered by PSU on left (PSU on right has failed, is missing or card internal protection fuse is open) DXR-H4 card is powered by PSU on right (PSU on left has failed, is missing or card internal protection fuse is open) Figure 3: Status LEDs on the front panel Rear panel status LEDs There are four LEDs on the rear panel (see Figure 4): PCoIP status LED, see 2.3.6; SYS status LED, see 2.3.5; SPEED status LED, see 2.3.7; and the LINK status LED, see Table 1: Power LED indications for standard DXiP rack 2. Split DXiP rack (see 1.1 on page 9). When viewed from the front: LED status Meaning Red DXR-H4 card is powered by PSU on left Green DXR-H4 card is powered by PSU on right Table 2: Power LED indications for split DXiP rack Figure 4: Status LEDs on the rear panel (SFP model shown) Page 13

14 Your DXR-H SYS status LED Tells you the state of the system and the network link. 1. When the unit is in STANDBY: PCoIP status LED Displays the status of the PCoIP session. 1. When the card is in STANDBY: LED status Meaning LED status Meaning Red Unit is in standby, no wake mode enabled Off Unit is in standby Amber Amber flash Amber/Blue flash Unit is in standby with Wake-on-LAN enabled Unit is starting up Table 5: PCoIP LED standby indications 2. When the card is in ON: Table 3: SYS LED standby indications 2. When the unit is ON: LED status Amber wink Amber/Red flash Green flash Green Meaning Unit is powering down Unit has a fault. Contact Technical Support Copper network connection is detected (SFP module or RJ45). No network link is established Copper network connection with link established (SFP module or RJ45) LED status Green flash Green Red Table 6: Meaning Synchronized with Teradici processor heartbeat. Processor is ready but not in an active session Unit is in an active PCoIP session Teradici processor boot fault PCoIP LED indications when card is ON SPEED status LED: Displays the speed of the network connection. Cyan flash (fast) Red/Off/Green/ Off/Blue/Off flash Fn button press is enabling the network Unit is in ID mode (this mode overrides all other indications) Status Off Amber Meaning No network connection 100 Mbit/s connection Color cycle Red/ Amber/Green/ Cyan/Blue/ Magenta/Pink Unit is in programming mode Green Table 7: 1 Gbit/s connection SPEED status LED indication Red flash For SFP Modules only: Cyan flash (slow) Blue flash Blue Table 4: Unit has a fault. Contact Technical Support No SFP module inserted SFP fiber module detected; no network connection SFP fiber module detected; connected to network SYS LED indications when card is ON LINK status LED Displays the status of the network connection. 1. LINK status LED Status Off Green Green blink Meaning No network connection Network connection; no traffic Network connection full duplex; traffic detected Amber blink Network connection half duplex; traffic detected (PCoIP not working) Table 8: LINK status LED indication Page 14

15 Quad Display KVM Extender Host Card 2.4 Button operation There are two buttons on the front of the unit, the Power button and the Fn button. The Fn button is also repeated on the personality module at the rear of the chassis Power a). Press the button to put the DXR-H4 in or out of standby. b). A long press (more than four seconds) at any time will reset the DXR-H Fn a). A long press (more than four seconds) of the front or rear Fn button puts the SYS LEDs into ID mode. b). Press the front Fn button on the unit during power up or the reset cycle to enable the Management Interface connection. 2.5 Warning alarm Under certain conditions, such as failure of an internal power rail on the DXR-H4 card, a warning buzzer may sound to indicate that there is a problem, even though the card will attempt to maintain the PCoIP link if this is possible. The alarm can be paused by placing the card with the alarm into ID mode (see 2.4.2). If the alam condition persists when the card is taken out of ID mode, the alarm will sound again. Do not continue to use the card, investigate the cause of the alarm. Contact Amulet Hotkey Technical Support for assistance. Page 15

16 Your DXR-H4 Page 16

17 3 Install the DXR-H4 3. Set up the DXR-H4. This section describes how to set up the DXR-H4. For a description of the unit, see 2. Your DXR-H4 host card at a glance. The installation requires that a DXiP chassis is already installed. For information on how to do this, see the DXiP Quick Start Guide, QS-DXIP Note: This procedure outlines the install process for a single host PC and DXR-H4 card and personality module. You can repeat this process to install additional cards. 3.1 Turn the power off Although the cards can be inserted whether the PSUs are powered on or off, we recommend that where possible you power the rack down before installing new cards. 3.2 STEP 1: Prepare the PC, workstation or servers STEP 2: Install the personality module Important! If using a split powered rack, decide first whether to install the first card in slot 1 or 7, depending on which Power Supply Unit will power the card. 1. Find the next available slot in the DXiP chassis. If no other modules are installed, we recommend that the first personality module goes in slot With the Amulet Hotkey logo at the top, align the module with the slot guides in the chosen slot at the rear of the DXiP chassis. See Figure Put the personality module a short distance into the slot until the captive screws align with the holes of the DXiP chassis. 4. Push the personality module fully home. 5. Turn the retaining screws to keep the module in place.!! Caution: Switch-off the host PC before you install the DXR-H4. 1. If possible, restart the host computers to make sure any previous updates are successfully completed. Figure 5: Install the personality module Page 17

18 Install the DXR-H4 3.3 STEP 3: Connect the personality module to the host computer! Caution: CE/EMC compliance is tested with video, USB and audio cables with a maximum length of 3m. Refer to Figure 6 for the following connections: 1. For each video cable, connect between the DisplayPort sockets on the host PC and the Mini DisplayPort sockets on the personality module. 2. For the USB cable, push the USB type A plug into the host PC and the USB type B plug into the personality module. 3. Connect the audio cables: a). If using the Amulet Hotkey audio loom, push the green and blue connectors at one end of the audio loom into the matching green and blue sockets on the DXR-H4 rear panel. b). If using the Amulet Hotkey audio loom, push the green and blue connectors at the other end of the audio loom into the matching green and blue sockets on the PC audio panel. 4. Turn the host computer ON. 3.4 STEP 4: Connect the DXR-H4 to the network! Caution: For the best performance, isolate the PCoIP connection from normal network traffic. 1. For the DXR-H4 SFP variant only, push the SFP module (see Figure 7) into the network port on the personality module (see (3) in Figure 2). Note This socket accepts a copper or fibre SFP module. The module can be 1 Gbit/s or 100 Mbit/s. See the SFP modules datasheet for more details of available modules. Figure 7: Example SFP modules 2. Connect the network cable from the network port to your LAN/WAN. Figure 6: Cabling for the DXR-H4 (RJ45 variant shown) Page 18

19 Quad Display KVM Extender Host Card 3.5 STEP 4: Install the DXR-H4 card into the rack!! Caution: To function, the DXR-H4 card must go in the same number slot at the front of the DXiP chassis as its companion personality module card at the rear. 1. Align carefully the DXR-H4 card with the slot guides in the same number slot as the installed personality module. See Figure Make sure the lever on the front of the card is in the down position, out from the card. See Figure Insert the card into the slot until its connector meets the connector of the back plane and the connector of the personality module. 4. Push the lever into the up position, this installs the card fully home. 5. If the DXiP rack has been powered down, turn the power to the rack back on. Note: If you will install more cards into the rack, wait until all cards are installed before you turn the power back on. 3.6 STEP 5: Change the default IP address!! Caution: Change the default IP address as soon as possible. If your network uses DHCP, the DXR-H4 obtains its IP address from the DHCP server. If no DHCP server is available, the DXR-H4 times out after three minutes and adopts its default IP address of All DXR-H4 cards will revert to the same default IP address, this can cause conflicts as the network grows. Use the Administrative Web Interface (AWI) to assign a different static IP address from the default. 1. Enter the default IP address of the DXR-H4 into a browser to access the AWI. See To login with the AWI for more information. 2. Enter the default password ahkdante and click Log In. 3. From the Configuration menu select the Network option. 4. Make sure the Enable DHCP option is unchecked. 5. Enter the new fall-back default IP address into the IP Address fields. 6. Make sure the Enable DHCP option is checked. Figure 8: Install the DXR-H4 host card Page 19

20 Install the DXR-H4 3.7 STEP 6: Connect a zero client to the DXR-H4 1. Install and power up a zero client. If you are not sure how to do this, see the relevant Amulet Hotkey user manual or Quick Start Guide for the zero client. When the zero client is on, you are ready to establish a new PCoIP session. The zero client connects to the DXR-H4 via its network connection. Note: We recommend reading 4. Introduction to PCoIP first if you are not already familiar with the concept of PCoIP Connect to a DXR-H4 using SLP Discovery Important! This is one method you can use to quickly connect your zero client to a host. For a detailed description of all connection methods, see 5. Set up a PCoIP session. If the zero clients and KVM extender hosts are on the same subnet, you can use the Direct to Host + SLP session connection type to discover available PCoIP hosts on the subnet. You must know the IP address (or MAC address) of the KVM extender host that you want to connect to. 1. Select the Direct to Host + SLP Host Discovery session connection type from the drop down list. 3.8 STEP 7: Change the default password 1. For security, we recommend that you change the default password for your DXR-H4 at the earliest possibility. 2. See 7.3 Login to the management interfaces on page 31 for how to access the management pages where you can change the password. Important! You must enter a password before changing the configuration of host cards and zero clients. The factory pre-set password for all Amulet Hotkey host cards and zero clients is ahkdante. 3.9 Setup complete Once the zero client successfully connects to the host, check for the following indications to show normal operation: LED Status Description Power GREEN Card is ON SYS SYS PCoIP GREEN BLUE GREEN / GREEN flash Copper network connection Fiber network connection Teradici processor OK LINK SPEED GREEN / GREEN flash GREEN AMBER Network traffic indication 1 Gbit network available 100 Mbit network available Table 9: Operational indications Figure 9: The zero client OSD discovers and lists the first 10 available PCoIP hosts discovered 2. Select the host you want and click OK. If the zero client successfully connects to the host, the front panel PCoIP status LED illuminates green to indicate an active session. 3. (Optional) You can also set the Enable Auto-Reconnect in the advanced settings to remember the last connected PCoIP host. Note: You must also configure a Direct from Client session connection type on the host How to power down the DXR-H4 To correctly shut down the unit, you must put the DXR-H4 into standby: before you remove it from the DXiP rack, or; before you remove power to the rack. See 7.9 How to remove the DXR-H4 from the DXiP rack for more details Further reading If you wish to read further about network considerations, refer to 6. Manage the network. For any configuration or deployment issues refer to 7. Additional information or contact Technical Support department (see contact details at the start of this manual). Page 20

21 4 Introduction to PCoIP 4. Introduction to PCoIP 4.1 There are three essential features of PCoIP: Host rendering; What is PCoIP? The PCoIP (PC-over-IP) protocol compresses, encrypts and encodes the entire computing experience on a host PC. In a PCoIP system, a PCoIP host transmits the computing experience from a host PC (pixels only) across a standard IP network to a remote zero client. Actual data never leaves the host PC and all pixel transfers are encrypted with advanced security algorithms. PCoIP supports high resolution, full frame rate 3D graphics and HD media, multiple large displays, full USB peripheral connectivity, and high definition audio, all connected over the corporate LAN or WAN. PCoIP technology allows all desktops in your enterprise to be centrally located and managed in a data centre, while providing remote users with full desktop performance. This may be in a geographically remote location if necessary. Figure 10: Typical PCoIP set up Multi-codec display processing; Dynamically adapts to network conditions Host rendering PCoIP renders display images on the host PC (or virtual machine). Host rendering preserves the PC environment so applications perform correctly. After an image is rendered on the host, PCoIP broadcasts just the encrypted pixels (not data) across the network to the remote client. (See 4.2 for more details). The remote clients are stateless, decode-only client devices called zero clients with all the benefits they bring, such as low maintenance, increased security, and cost savings. Note: This is an advantage over other remote protocols that use client rendering. To render an image on the client; each command from the host and response from the client must travel across the network. This degrades an application s performance while it waits for image rendering to complete. A closed host system (1) connected to a DXR-H4 (2) connects over a LAN/WAN (3) to a zero client (4) to facilitate a remote desktop connection with quad video heads (5) Page 21

22 Introduction to PCoIP Multi-codec display processing A PC display includes different types of image elements (text, graphics, icons, video). Using the same codec to encode all these elements would use excessive network bandwidth. Instead, PCoIP continuously analyses and decomposes image elements, using the right codec for each pixel. PCoIP s intelligent image decomposition and encoding results in efficient transmission and decoding. This saves bandwidth while delivering the best user experience. In addition, PCoIP builds every pixel to a lossless state when they stop changing, ensuring a pixel-perfect image on the zero client regardless of network limitations Dynamically adapts to network conditions The PCoIP protocol lets you easily set image quality settings to manage bandwidth use and delivers the best possible performance for the network conditions. On congested networks, PCoIP adaptive encoders automatically adjust image quality within the limits you set. When the network is no longer congested, they automatically resume maximum image quality. 4.2 About PCoIP hosts Host function A PCoIP host is something that converts a remote PC (or blade workstation) into a pixel broadcast centre. The host s Tera-series processor uses advanced algorithms to encode a user s full desktop environment, allowing the host to deliver high-end images to a zero client in any location. In a PCoIP system, the PCoIP host is installed inside or near to the remote PC. The host takes digital video, audio and USB data generated by the PC and compresses and encrypts this data. It then transmits this data in real time over an IP network to the user s PCoIP zero client Host types The DXR-H4 is a PCoIP host that is external to the host PC or workstation. Other Amulet Hotkey PCoIP hosts are available in various form factors. Some install inside a PC while others are located near to a PC and connect to video, USB and audio ports using standard cables. Amulet Hotkey also supply a range of PCoIP blade workstations based on the class leading Tier 1 devices from Dell. These workstations include Amulet Hotkey BIOS and PCIe mezzanine cards to provide hardware GPU and PCoIP acceleration. See our website for more information. 4.3 About PCoIP zero clients PCoIP zero clients are secure, hardware-based endpoints that allow users to connect to a remote host PC or virtual desktop over a local or wide area IP network. They support multiple wide screen formats, HD audio, and local USB peripherals, providing a rich multimedia experience for users Functionality Zero clients can take many form factors, for example, as rackmounted cards. Amulet Hotkey DXZ4 zero clients are small, cased devices for your desktop. Users can interact with their desktops from any type of zero client and can even continue the same session if they move between zero client devices Data handling PCoIP zero clients use a highly integrated Tera-series processor to perform image decompression and decoding. At the desktop, they decrypt, decompress and distribute video, audio and USB data to the standard desktop peripherals, such as monitors, keyboard, mouse, and speakers or headset. A zero client also passes user generated USB and audio data back to a remote PCoIP host (see 4.2). To ensure desktop responsiveness, the process of image compression encryption-transmission by the PCoIP host and then decryption-decompression by the zero client happens very quickly, typically in just one frame (or less than 15 msecs). 4.4 Benefits of PCoIP zero clients Because zero clients just decode pixels to display images, they can be far simpler and more secure than a traditional desktop PC and other thin client solutions. They offer: Increased security; Low maintenance; Cost savings Increased security As PCoIP zero clients have a stateless architecture and no local data storage, they are the most secure endpoint available. Pixel transfers to the zero client are encrypted with advanced security algorithms. Zero clients are also immune to viruses and never need anti virus updates. Finally, zero clients comply with the most stringent government and security mandates. In particular, they support robust USB hardware security authorization, including user authentication and single sign-on (SSO) based on smart cards, proximity cards and other SSO devices. Page 22

23 Quad Display KVM Extender Host Card Low maintenance Zero clients are extremely easy to manage and do not require regular updates or patches. They have no application operating system, no general purpose CPU or RAM, no graphics processor. And they have no fan or hard disk to fail. Because they perform only pure image decompression, they are future proof. A zero client never needs a new operating system or updates for drivers, media codecs, or anti-virus signatures. Also, a zero client does not need to know about the applications being used (it just has to decode the pixels to display the image), so there are no version dependencies between the zero client and the host PC. There is no risk that future versions of an application will render the zero client obsolete PCoIP Management Console The PCoIP Management Console (see Figure 11) has a web interface that allows you to manage multiple devices (PCoIP zero clients and hosts) from a central console. From the console, you can view the status and connection information of all PCoIP devices. You can manage devices individually or by group. For example, you can create device groups based on location or department. In particular, you can assign configuration profiles to PCoIP devices and update device firmware (for the Teradici processor). You can also view device log files, reset devices, and control the power state of devices Cost savings Zero clients have significantly lower costs than traditional PCs and thin clients. They use less power, generate less heat, and often have a smaller footprint. Also, because they are simple devices, zero clients require minimal administration and have very low management costs. And because they are future proof, their extended life span is assured and they rarely need replacing. For more general information about PCoIP zero clients, visit PCoIP management tools You can interact with PCoIP hosts and zero clients through various management tools. See Table 10. Management tool PCoIP Management Console Administrative Web Interface (AWI) On Screen Display (OSD) Description Allows you to centrally administer a large numbers of PCoIP devices. You can organize zero clients into groups, define configuration profiles, and apply configuration profiles to groups. A web application that you can use to remotely configure individual zero clients and PCoIP hosts. A user interface on the zero client that allows you to configure and view information about the local client. Figure 11: PCoIP Management Console home page Note: The PCoIP Management Console plus supporting documentation is available for download. For more information on the PCoIP Management Console, contact Amulet Hotkey Technical Support. Table 10: Zero client management tools Note: For full details about these management tools, see the Teradici PCoIP Zero Client and Host Administrator Guide (available to download from the Teradici website). Page 23

24 Introduction to PCoIP Administrative Web Interface (AWI) The AWI is an embedded HTTPS web interface for PCoIP devices. It enables you to remotely configure individual PCoIP hosts and zero clients using a web browser. Example: You can set device power settings, connection speeds, and define initial setup parameters. The AWI also provides tools for updating the device firmware (for the Teradici processor). To access the AWI, browse to the IP address of the PCoIP host or zero client (see 1.7) On Screen Display (OSD) The OSD appears when the zero client is powered on and a PCoIP session is not in progress. The OSD Connect screen displays when you press the Menu button on the zero client front panel. Figure 12: Administrative Web Interface Figure 13: OSD Connect screen If the zero client is in a low power state (no activity for five minutes) the zero client automatically goes into a low power state by turning off the monitors. In this case, pressing the menu button or a USB mouse/keyboard will wake the client back up. The first video head detected will show the OSD. From the Connect screen, you can create a new PCoIP session between the zero client and a remote PCoIP host card or a virtual desktop. The Options menu in the Connect screen gives access to various configuration pages (these pages provide a subset of the functionality provided by the AWI). You must enter a password to change any zero client settings; see 3.8. Page 24

25 Get connected 5 5. Set up a PCoIP session This section describes how to connect your KVM Extender Host with a remote zero client or virtual desktop. 5.1 Power up the zero client After you install the zero client, you must then establish a PCoIP session between the zero client and a remote PCoIP host or virtual desktop. When you press the power switch on the zero client for the first time, it displays the On Screen Display (OSD) connection screen. If more monitors are connected, the menu displays on Video port 1. The connection screen will also display if the Menu button is pressed while the unit is on. 5.2 Types of PCoIP session To set the type of PCoIP session the zero client will use to connect the host, use the OSD and change the configuration settings. 1. Select Options > Configuration and select the Session tab. 2. Click Unlock and enter the password. (Default is ahkdante) The following connection methods are available: Auto Detect Connect directly to a specified host Connect to a choice of hosts using SLP Discovery PCoIP Connection Manager PCoIP Connection Manager + Auto-Logon Connect using VMware View Connect using a connection broker Note: For full details about each connection method, refer to the Session Connection Types section of the Teradici PCoIP Zero Client and Host Administrator Guide Auto Detect With this setting, the zero client connects to the address of any specified server. This session type is used where the client must choose between virtual and physical hosts Connect directly to a specified host Important! This connection method is not practical for very large PCoIP deployments. 1. Select the Direct to Host session connection type from the drop down list. Figure 14: Session selection drop down list Figure 15: Direct to Host connection type 2. Enter the IP address (or DNS name) for the PCoIP host. Note: You must also configure a Direct from Client session connection type on the host. Page 25

26 Get connected 3. (Optional) You can also set the Enable Auto-Reconnect in the advanced settings to remember the last connected PCoIP host Connect to a choice of hosts using SLP Discovery If the zero clients and PCoIP hosts reside on the same subnet, you can use the Direct to Host + SLP session connection type to discover available PCoIP hosts on the subnet. You must know the IP address (or MAC address) of the PCoIP host that you want to connect to. Important! Use this connection method mainly for testing and evaluation purposes. 1. Select the Direct to Host + SLP Host Discovery session connection type from the drop down list Connect using VMware View You can configure zero clients to use PCoIP to connect to a virtual desktop in a VMware View environment. If you want users to log on manually: 1. Set the session connection type to View Connection Server. Figure 17: View Connection Server selection 2. Enter the IP address (or DNS name) of the VMware View Connection Server. Figure 16: The zero client OSD discovers and lists the first 10 available PCoIP hosts discovered 2. Select the host you want and click OK. If the zero client successfully connects to the host, the front panel PCoIP status LED illuminates green to indicate an active session. 3. (Optional) You can also set the Enable Auto-Reconnect in the advanced settings to remember the last connected PCoIP host. Note: You must also configure a Direct from Client session connection type on the host PCoIP Connection Manager Using a PCoIP Connection Manager allows you to centrally administer a large number of PCoIP devices. 1. Select the PCoIP Connection Manager session connection type from the drop down list. 2. Enter the server URI of the PCoIP Connection Manager PCoIP Connection Manager + Auto-Logon This connection type allows you to include the user name, password and domain of the user so that the connection and logon of the zero client is automatic. 1. Select the PCoIP Connection Manager + Auto-Logon session connection type from the drop down list. 2. Enter the server URI of the PCoIP Connection Manager. 3. Enter the user s Username, Password and Domain Connect with View Connection Server and Auto-Logon 1. Set the session connection type to View Connection Server + Auto-Logon. 2. Enter the IP address (or DNS name) of the VMware View Connection Server. 3. Enter the user s logon credentials. Other virtual desktop connection types are also supported, such as kiosk implementations. For details, see the Teradici PCoIP Zero Client and Host Administrator Guide Connect using a connection broker A connection broker is a resource management application. The broker dynamically assigns zero clients to host PCs from the identity of the user connecting from the zero client. 1. Set the session connection type on both the zero client and PCoIP host to Connection Management Interface. Figure 18: Connection Management Interface selection Page 26

27 Quad Display KVM Extender Host Card 2. Enter the IP address (or DNS name) for the third party connection broker. 3. Click OK. See section 6.2 for more information about third party connection brokers. 5.3 Set an automatic connection You can set up zero clients to automatically connect to a remote PCoIP host or virtual desktop when the end-user logs on. With this setup, there is minimal impact on the end-user. Once set up, at the end of the day the user: 1. Logs out of Windows. 2. Powers off their monitors. 3. Presses the power switch on the zero client to put it in standby. In the morning, the user: 1. Presses the power switch on the zero client to bring it out of standby. 2. Turns on their monitors. There is a pause while the zero client acquires the host IP address. The PCoIP On Screen Display (OSD) briefly shows a connection progress screen on the monitor attached to video output 1. See Figure Disconnect from a host PC or virtual desktop 1. Press the front panel Menu button. 2. Choose Disconnect from the Zero Client Control Panel that appears on screen. See Figure 20. Figure 20: Disconnect option on the OSD 5.6 Further information For further information about zero client security, see the Teradici PCoIP Zero Client and Host Admin Guide, particularly the PCoIP Zero Client Security Overview and Security settings Checklist sections. This manual is available on the Doc Center page of the Teradici Support site at techsupport.teradici.com. Figure 19: OSD Automatic connection screen 3. After a few seconds, the user logs on via the Windows login screen. 5.4 Connect to a soft client You can also connect to the DXR-H4 using a soft client (for example VMWare Horizon or Teradici PCoIP soft client). Caution:! Configuration of the DXR-H4 is dependent on the specific host and client operating systems. Contact Technical support for further information. Page 27

28 Get connected Page 28

29 Network management 6 6. Manage the network 6.1 Consider network bandwidth requirements PCoIP uses the Internet Protocol (IP) to transmit data between the host and client. The data can be routed over any IP compatible infrastructure between offices or across continents. In every case, performance depends on the available bandwidth and signal latency Factors affecting bandwidth The bandwidth required depends on several factors, including: the number of pixels changing from frame to frame; the number and resolution of screens to be encoded; settings made by the user. Exact bandwidth requirements for PCoIP are difficult to predict, use the values in Table 11 as a guide only: Setting Idle display ~ 0 No USB or audio data General office use (that is, writing documents) Audio A significant display change (such as minimising or restoring a window) USB transfers Playing full-screen video Bandwidth ~32Kbit/s per pair of monitors Kbit/s. 2 Mbit/s. 4-5Mbit/s < 6Mbit/s of traffic < 70Mbit/s Example2: A quad video head system running real time full screen video might peak at 70 Mbit/s What happens when available bandwidth is exceeded In all cases, PCoIP builds to a lossless image. If the required bandwidth is not available, PCoIP dynamically adjusts the quality to match. You can also use the zero client management tools (see 4.5 PCoIP management tools) to optimise performance for most conditions. If bandwidth usage is a concern, we recommend testing and monitoring on your network. For assistance, please contact Amulet Hotkey Technical Support. 6.2 Choose a connection broker if required All Amulet Hotkey zero clients can be configured to use a third party connection broker (also known as a connection management server). For example, the following connection broker products include PCoIP support: VMware View Connection Server; Leostream Connection Broker. Important! The DXT-H4 and DXR-H4 are currently configured to only work with VMWare Horizon brokering Role of the connection broker Connection brokers simplify the administration effort for managing large complex PCoIP systems. A connection broker interacts with systems such as Active Directory to dynamically assign PCoIP hosts to zero clients based on the identity of the user establishing a connection from the zero client. Connection brokers are also used to allocate a pool of hosts to a group of zero clients. Table 11: PCoIP bandwidth requirements Example1: A dual head configuration running a word processor, spreadsheets, and 2D illustrations/designs will typically use between 1 and 10 Mbit/s. Page 29

30 Network management Specify the connection broker You can use any of the available management tools (see section 4.5 PCoIP management tools) to specify the connection broker: you must provide the IP address or DNS name of the connection broker; you must also specify the Connection Management Interface connection type for the PCoIP session. See KBA Initial VMware configuration for quad-display KVM Extender Hosts for details of how to set up the unit with a connection broker Using the connection broker Instructions for using a connection broker to connect your zero clients to hosts are available in the Teradici PCoIP Zero Client and Host Administrator Guide (available to download from techsupport.teradici.com). Note: For further information about using connection brokers, contact Amulet Hotkey Technical Support. See also the Knowledge Base Article Can I use a connection broker with PCoIP technology? ( ) on the Teradici website. Page 30

31 Additional information 7 7. Additional information 7.1 Dual IP configuration The DXR-H4 utilises two IP addresses. One is the address of the Teradici PCoIP host. The second IP address is for the Amulet Hotkey Management Interface (MI). By default the network connection to the MI (and its associated IP address) are turned off. To turn on this functionality, it is necessary to enable the second network connection to the MI. See for how to do this. 7.2 Manage the DXR-H4 There are two types of management interface for the DXR-H4: Teradici Administrative Web Interface (AWI); Amulet Hotkey Management Interface (MI) Teradici Administrative Web Interface (AWI) Use the AWI to download host firmware for the PCoIP component of the system and to manage the PCoIP settings. See for how to connect with the AWI. See for how to check the firmware. See for how to download Teradici firmware to the DXR-H Amulet Hotkey Management Interface (MI) Use the MI to download other firmware components and configure additional functionality of the DXR-H4. Examples: To gather system information, for downloading firmware updates to the system microprocessor and other system components, or for setting up virtual desktop brokering such as VMware Horizon. See and for how to connect with the MI. See for how to check the firmware. See for how to download Amulet Hotkey firmware to the DXR-H Enable the connection to the Management Interface To turn on the network connection to the MI: 1. Press and hold the front Fn button and power cycle the unit. This enables the MI for this power cycle only. Note: To change the default state so that the Management Interface is available at every power up, you use configuration commands. See KBA Management Interface commands for Quad Display KVM Extender Hosts. Important! Pressing the Fn button on start-up will always override whatever user configuration is set to. 7.3 Login to the management interfaces There is a login method for each management interface: To login with the AWI; To login with the Amulet Hotkey Management Interface To login with the AWI 1. Enter the IP address of the host in the browser window. Note: You can get this from the DHCP server if you know the MAC address of the host, or if the IP address has not been changed, use the default value in 1.7. The login screen appears. Figure 21: Administrative Web Interface Page 31

32 Additional information 2. Enter the password and click Log In. The Teradici home screen appears. 3. Enter either: a). the external host s host name; b). or IP address for the destination. 4. Enter 7555 for the port and click Open. You will be prompted for a username and password. Figure 24: Management interface login 5. Enter the default username admin and the password ahkdante. The management interface appears. Figure 22: AWI home screen To login with the Amulet Hotkey Management Interface To connect to the DXR-H4 with the Management Interface: 1. Make sure that the network connection to the Management Interface is enabled. See Open SSH client (such as TeraTerm or PuTTY) on the SysAdmin PC. Figure 25: Management Interface screen Figure 23: SSH client Page 32

33 Quad Display KVM Extender Host Card 7.4 Check the DXR-H4 firmware The DXR-H4 operates with embedded code known as firmware. There are several components within the unit that each require different firmware. Some of the firmware is provided by Teradici and other firmware components by Amulet Hotkey Keep firmware up to date After you install the DXR-H4, check our website or with Technical Support for firmware updates and make sure you have the latest versions for each. To check the current versions of firmware, you must use the appropriate interface: Use the Teradici AWI for checking and updating Teradici firmware. See and 7.5.1; Use the Amulet Hotkey MI for checking and updating Amulet Hotkey firmware, see and Check the Teradici firmware 1. Login in to the AWI. See for how to do this. 2. Select Version from the Info menu. The firmware version is displayed Update the Teradici firmware! Caution: Check with technical support before you upgrade the firmware in your system. 1. Login with the AWI. See for how to do this. 2. Select Firmware from the Upload menu. The Firmware Upload window appears. Figure 27: Firmware Upload window 3. Click Browse and navigate to the host firmware file. Note: This must be a *.all file. Example: tera2_4-9-0.all 4. Click Upload and select OK at the prompt. After the firmware has downloaded successfully, a prompt appears. Figure 26: AWI hardware and firmware version information Check the Amulet Hotkey firmware versions 1. Connect to the DXR-H4 with the MI. See for details. 2. Enter the command info to display the current system information. 3. Enter the command status to display the current version and status of each component and operation in the host. 7.5 Update the DXR-H4 firmware The DXR-H4 has two different firmwares. The firmwares may require updating from time to time in order to take advantage of new features and functions Figure 28: Successful upload window 5. Click Reset. Another prompt appears. 6. Click OK to continue. 7. Press and hold the Power button on the front of the unit for longer than four seconds to power cycle the unit and complete the update Update the Amulet Hotkey firmware For full instructions on how to download Amulet Hotkey firmware to the DXR-H4 using the Management Interface, see KBA How to update the firmware in quad-display KVM Extender Hosts.! Caution: You cannot update Amulet Hotkey firmware while a PCoIP link is in session. Terminate existing sessions before updating the firmware. Any session requests during the update are denied. Page 33

34 Additional information 7.6 How to reset the DXR-H4 at the DXiP rack This section describes the resets are done at the unit, other resets can be done remotely. See 7.7 for how to reset the DXR-H4 remotely. There are two types of reset at the DXiP rack: Factory reset; Forced reboot Factory reset It is possible to perform a factory reset on the card with a jumper. This alternative method is not recommended without first contacting Technical Support. Important! This action will clear all of the users changes in the Management Interface and the Teradici processor, such as user passwords and IP configuration. 1. Remove the card from the rack. 2. Fit a jumper to the exposed reset connector on the bottom edge of the card. See Figure 29. Figure 29: Insert jumper into the reset port 3. Power up the card. 4. During the reset, the SYS STATUS LED flashes magenta. 5. After the reset is complete, a beep sounds. 6. Remove the card. 7. Remove the jumper. 8. Push the card back into the rack. After this reset, re-enable the host driver function for correct operation of the host video: 1. Log into the DXR-H4 with the AWI (see 7.3.1). 2. From the main menu select Configuration > Host Driver Function. Figure 30: Host Driver Function screen 3. Check the box Enable Host Driver Function (see Figure 30) and click Apply. 4. Reset the card by holding the power button in for more than four seconds Forced reboot A forced reboot is used to power down the card and reboot if there is any unexpected operation. To perform a forced reboot on the DXR-H4: 1. Press the Power button on the front of the card for more than four seconds. 2. Wait for the illuminate sequence on the front LEDs to stabilise. The unit is now reset. Page 34

35 Quad Display KVM Extender Host Card 7.7 How to reset the DXR-H4 remotely There are three ways to reset the DXR-H4 remotely: Restart the DXR-H4 remotely; Reset the Teradici processor remotely; Factory reset the DXR-H4 remotely Restart the DXR-H4 remotely! Caution: If a PCoIP session is running, a warning is displayed about interrupting a session. If the command reset -f is used, the unit will be restarted regardless of PCoIP sessions. If a forced reboot is not required, the unit can be restarted gracefully by issuing a command from the MI. To restart the DXR-H4 remotely: 1. Log into the DXR-H4 with the MI (see 7.3.2). 2. Enter the command reset. 3. Enter y or n at the [y/n] prompt to reset the unit. To force a restart of the DXR-H4 remotely regardless of PCoIP sessions: 1. Log into the DXR-H4 with the MI (see 7.3.2). 2. Enter the command reset -f Reset the Teradici processor remotely A reset of the Teradici processor will reset all Teradici configuration and permission settings. You can reset the Teradici processor either through the Teradici Management Console, or the AWI. To reset the Teradici using the Teradici Management Console, see the Teradici website. Important! The reset will not take effect until the next DXR-H4 reboot/power cycle. To reset the Teradici processor using the AWI: 1. Log into the DXR-H4 with the AWI (see 7.3.1). 2. From the main menu select Configuration > Reset Parameters. The Reset screen appears. 3. Click on the Reset button and then on Apply. A prompt Are you sure? appears. 4. At the prompt, click OK. A Success window appears with the message Flash successfully programmed. You must reset the device Click Reset and then Continue. 6. Restart the DXR-H4 to complete the changes. See Factory reset the DXR-H4 remotely In future firmware, it will be possible to perform a factory reset remotely using a command issued from the MI. This not currently implemented. Contact Technical Support for details. 7.8 How to put the DXR-H4 into standby There are two ways to put the unit into standby: Put the DXR-H4 into standby locally; Put the DXR-H4 into standby remotely Put the DXR-H4 into standby locally! Caution: The unit will be shut down regardless of whether a PCoIP session is active or not. To put the unit into standby at the DXiP rack: 1. Press the Power button once on the front of the card (a quick press of not more than four seconds). 2. Wait for the illuminate sequence on the front LEDs to stabilise. The unit is now in standby Put the DXR-H4 into standby remotely! Caution: If a PCoIP session is running, a warning is displayed about interrupting a session. If the command shutdown -f is used, the unit will be shut down regardless of PCoIP sessions. Note: This is the same as pressing the Power button on the front of the card To put the DXR-H4 into standby remotely: 1. Log into the DXR-H4 with the MI (see 7.3.2). 2. Enter the command shutdown. 3. Enter y at the [y/n] prompt to reset the unit. To put the DXR-H4 into standby remotely without prompt: 1. Log into the DXR-H4 with the MI (see 7.3.2). 2. Enter the command shutdown -f. Figure 31: The Reset screen Page 35