The Malaysian Public Sector ICT Strategic Plan

Transcription

1 The Malaysian Public Sector ICT Strategic Plan Citizen Centric Digital Services

2 CONTENTS 1. Introduction 2. Current Public Sector Landscape Eleventh Malaysia Plan Achievements of Public Sector ICT Strategic Plan Findings From Public Sector CIO Survey Public Sector ICT Opportunities ICT Technology Trends 3. Public Sector ICT Strategic Directions 4. Public Sector ICT Strategies and Programs 5. Action Plan 6. ICT Strategic Targets Public Sector ICT Framework ICT Vision ICT Strategic Thrusts Enabling Ecosystems Basic Principles

3 1 Introduction

4 1 Introduction Public Sector ICT Strategic Plan Public Sector ICT Strategic Plan (PSISP) outlines the strategic direction of ICT implementation in the Malaysian Public Sector for the next 5 years. Supports the achievement of Vision 2020 Aligns the use of technology with the business direction of the Public Sector Aligns the ICT implementation with ICT agenda of the Public Sector Ensures return of investment through exploitation of technology and a structured and well planned ICT implementation Focuses on productivity and innovation In line with the Government Transformation Plan to being a developed nation by year Scope includes all Ministries and Public Sector Agencies spearheading ICT agenda of the Public Sector is responsible for setting the direction and planning for ICT implementation in the Public Sector

5 2 Current Public Sector Landscape

6 2 Current Public Sector Landscape Eleventh Malaysia Plan The Eleventh Plan is the final leg in the journey towards realising Vision Launched on 21 May 2015 and themed Anchoring Growth on People, the Eleventh Plan reaffirms the Government s commitment to a vision of growth that is anchored on the prosperity and wellbeing of its rakyat. The Government has identified 6 Strategic Thrusts which are innovative approaches to address the goals set out in Vision 2020, and thus catapult Malaysia towards the end state of being an advanced economy and inclusive nation. 6 Strategic Thrusts 1 ENHANCING INCLUSIVENESS TOWARDS AN EQUITABLE SOCIETY 4 PURSUING GREEN GROWTH FOR SUSTAINABILITY AND RESILIENCE 2 3 IMPROVING WELLBEING FOR ALL 5 6 STRENGTHENING INFRASTRUCTURE TO SUPPORT ECONOMIC EXPANSION ACCELERATING HUMAN CAPITAL DEVELOPMENT FOR AN ADVANCED NATION RE-ENGINEERING ECONOMIC GROWTH FOR GREATER PROSPERITY 4

7 2 Current Public Sector Landscape Eleventh Malaysia Plan 5 Focus Areas identified to transform Public Sector to be more efficient and productive Capitalising on local authorities for quality services at the local level Enhancing project management for better and faster outcomes Strengthening talent management for the public service of the future Rationalising public sector institutions for greater productivity and performance Mempertingkatkan Enhancing penyampaianservice perkhidmatan delivery with dengan citizens mengutamakan at the centre rakyat 5

8 2 Current Public Sector Landscape Achievements : Public Sector ICT Strategic Plan % Services available online Agencies using DDMS Pilot projects on Big Data Analitics ICT experts Agencies using PDSA-1 Agencies using MyMesyuarat 1Gov*Net implemented in agencies 50 Agencies using PDSA-2 284,027 1GovUC users % Accomplished 21 Main Activities 7 Strategic Thrusts 4

9 3 Pencapaian dan Peluang ICT Sektor Awam 2 Current Public Sector Landscape Findings from Public Sector CIO Survey ICT Perceptions ICT Expectations ICT Inspirations ICT personnel lack soft skills Expertise/skills not retained in agencies due to promotions and transfers Ad hoc/reactive application development ICT initiatives not widely known Not much sharing of ICT initiatives Applications in Ministries/agencies still in silos and lack integration Applications not user friendly Applications and portals outsourced 7 Resources and ICT skills should be shared IT profession should be recognized as a professional service Need a clear direction for competency/expertise development for ICT personnel Information to be shared through Data Ocean initiatives Public Sector services should be seamless and integrated with the rakyat as the main focus Digital by default Applications development is based on clients/users needs Use of disruptive technology Empower as ICT transformation center for Public Sector Adopt whole of government approach via Enterprise Architecture CIO as a permanent post Relook at JITIK members, role, Terms Of Reference Establish ICT Agency to enable holistic planning Establish standard ICT Operating Model for Ministries and agencies The Source Malaysian : Interview Public Sector with CIO ICT Strategic January Plan

10 2 Current Public Sector Landscape Public Sector ICT Opportunities 01 Competency and expertise of ICT Personnel PEOPLE Efficiency in management of ICT Personnel 8 02 PROCESS Efficient and effective ICT Project Management Performance measurement and evaluation Efficient and effective ICT Governance 03 TECHNOLOGY One stop access to government services Multiple digital channels Use of technology to optimise citizens engagement Sharing of resources Leverage on data sharing

11 2 Current Public Sector Landscape ICT Technology Trends What is the Future Like in ICT? A shift to 4th Platform towards Ambient Computing, taking advantage of the power of network, pervasive sensors/controllers in nearly everything, and digital transformation to change how you do business and achieve sustainability. According to IDC, Nov 2015 The top technology prediction for 2016 is mainly on Digital transformation (DX) using technologies such as mobile, cloud, big data analytics, IoT, AI and robotics. By 2020, almost 50% of IT budgets will be tied into DX initiatives and by 2017, over 50% of IT spending will be for new technologies (mobile, cloud, big data, etc.). 9 Apart from tools, business processes are also changing as a result of new technology such as mobile, cloud computing and wearables. Payment gets even easier through mobile payment solutions, the trend is toward making payments as easy as a click of a smartphone button 11 Security becomes non-negotiable adequately protecting all systems and encrypting data Communication gets embedded directly into apps and websites, aligning with increasing number of internet users Connected devices bringing real time updates - the realisation of the Internet of Things revolution, and 2016 is the year that the promise of connected devices gets real The cloud envelops everything - enables connectivity with other systems and reduced maintenance and mobility among other benefits Source: thenextweb.com

12 2 Current Public Sector Landscape ICT Technology Trends 1 2 Digital Workspace Multi-national citizen engagement 3 4 Open any data Digital Government Platform 5 Internet of Things SOURCE: GARTNER (2016) 4th Platform Computing Disruptive Technologies API Economy Everything As a Service AMBIENT COMPUTING CLOUD COMPUTING Open APIs: DESKTOP AS-A-SERVICE SENSORS (IoT) MACHINE INTELLIGENCE 10 INFINITE NETWORK CONNECTIONS Social Media Advisory Services SOCIAL NETWORKING INTERNET OF THINGS / SENSORS Apps developed and controlled by: Provider Partners Developer Community SOFTWARE AS-A-SERVICE INFRASTRUCTURE-AS-A- SERVICE SOURCE: PwC (2016)

13 3 Public Sector ICT Strategic Directions

14 3 Public Sector ICT Strategic Directions Public Sector ICT Framework The ICT Framework consists of four main components: ICT Vision, ICT Strategic Thrusts, Enabling Ecosystem and Basic Principles ICT Vision: Public Sector ICT goal to support Eleventh Malaysia Plan ICT Strategic Thrusts: Strategic enablers to achieve ICT goals Enabling Ecosystem: Strategic elements to support/enable the successful implementation of ICT initiatives Basic Principles: Underlying guiding factors in ICT implementations 12

15 DRIVERS 5 3 Hala Public Tuju Sector Strategik ICT Strategic ICT Sektor Directions Awam ICT Vision Vision 2020 More sophisticated citizen needs Eleventh Malaysia Plan Technology trends & disruptive technologies An Inclusive Digital Government Spearheading Citizen Centric Service Delivery Citizen engagement High expectations from the younger generation CHALLENGES Digital Industry Based Economy Change in technology, culture and demography 13

16 5 3 Hala Public Tuju Sector Strategik ICT Strategic ICT Sektor Directions Awam ICT Strategic Thrusts 5 ICT Strategic Thrusts and their objectives were identified to ensure optimum usage of ICT to achieve maximum benefits and results T1 T2 T3 T4 INTEGRATED DIGITAL SERVICES Provide quality end to end digital services Provide inclusive and citizen centric digital services DATA DRIVEN GOVERNMENT Manage and realise the value of data in a holistic and efficient manner Strengthen cross agency data sharing OPTIMISE SHARED SERVICES AND STRENGTHEN CYBER SECURITY Increase sharing of ICT resources through a centralised and structured initiative Ensure secure and trusted digital services COLLABORATIVE AND DYNAMIC ICT GOVERNANCE Strengthen leadership and governance for planning and coordination of digital initiatives Strengthen ICT Management and organisation functionality to be more dynamic and efficient T5 PROFESSIONAL AND CAPABLE WORK FORCE Strengthen the capabilitiies of Public Sector ICT personnel 14

17 3 Public Sector ICT Strategic Directions Enabling Ecosystem A condusive ecosystem is required to support and enable the successful implementation of the ICT Strategic Thrusts ENTERPRISE ARCHITECTURE (EA) Practice the implementation of EA based on 1GovEA Framework ICT PROJECT MANAGEMENT Use of Panduan Pengurusan Projek ICT Sektor Awam (PPrISA) as the main reference CHANGE MANAGEMENT Implement change management for all new initiatives in the Public Sector SERVICE MEASUREMENT Measure the results and benefits of all projects implemented through Post Implementation Review (PIR) and Benefit Realisation Capture (BRC) OMNI CHANNEL Provide multiple channels through which Government digital services are delivered to citizens STRATEGIC COLLABORATION Forge strategic collaboration with other entities for sharing of resources, experience, expertise, and best practices 15 CYBER SECURITY Ensure Government service delivery is secure and trusted

18 3 Public Sector ICT Strategic Directions Basic Principles ICT Implementation in the Public Sector should be guided by the following underlying seven principles. CITIZEN CENTRIC Design and deliver services based on the needs of the citizens DATA CENTRIC Manage data as an asset and share data to provide added value to the services RELIABILITY AND ASSURANCE Gain confidence and trust of citizens with reliable and secure Government digital services ICT COMPLIANCE Compliance to existing acts, policies and guidelines as well as ICT best practices GREEN TECHNOLOGY Practice and implement green ICT technology DIGITAL INNOVATION Innovate digital services through business process reengineering/improvement OPEN SOURCE SOFTWARE Inculcate the use of open source software as the first choice 16

19 4 Public Sector ICT Strategies and Programs

20 4 Public Sector ICT Strategies and Programs Summary of Strategic Thrusts, Strategies and Programs 18

21 4 Public Sector ICT Strategies and Programs T1 INTEGRATED DIGITAL SERVICES OBJECTIVES: I. Provide quality and end to end digital services II. Provide inclusive and citizen centric digital services S1 P1 P2 S2 P1 P2 Enhance Government Digital Services Strengthen the one stop digital services gateway as single entry point incorporating Life-Events Strengthen access to digital services Leapfrog the Usage of Digital Services Strengthen Government digital services to incorporate citizen centric and feature rich design Intensify citizen engagement and participation P3 Persuade, assist and force usage of digital services 19 P4 Increase in cashless Government digital services

22 4 Public Sector ICT Strategies and Programs T2 DATA DRIVEN GOVERNMENT OBJECTIVES: I. Manage and realise the value of data in a holistic and efficient manner II. Strengthen cross agency data sharing S1 P1 P2 P3 S2 P1 P2 Leverage on Government Data Accelerate implementation of Public Sector Open Data Initiative Accelerate implementation of Public Sector Big Data Initiative Transform Government digital service delivery through data analytics Manage and Coordinate Public Sector Data Establish data governance to manage Public Sector data Develop a hub for sharing and managing data 20

23 4 Public Sector ICT Strategies and Programs S1 Strengthen Public Sector ICT Infrastructure P1 Strengthen Public Sector Data Center (PDSA) P2 Enhance Government Cloud services T3 OPTIMISE SHARED SERVICES AND STRENGTHEN CYBER SECURITY S2 P1 P2 Strengthen Digital Communication Capability Upgrade and expand 1Gov*Net network services Coordinate and strengthen Public Sector agencies networks OBJECTIVES: Increase sharing of ICT resources through a centralised and structured initiative Ensure secure and trusted digital services 21 P3 S3 P1 P2 Strengthen and expand Government consolidated communication services Strengthen Public Sector Cyber Security Enhance cyber security services P3 Compliance to Public Sector security guidelines Strengthen cyber security environment

24 4 Public Sector ICT Strategies and Programs T4 COLLABORATIVE AND DYNAMIC ICT GOVERNANCE OBJECTIVES: I. Strengthen leadership and governance for planning and coordination of digital initiatives II. Strengthen ICT management and organisation functionality to be more dynamic and efficient S1 P1 P2 S2 P1 P2 S3 P1 Strengthen Digital Government Strategic Leadership Strengthen the Digital Government leadership institution Strengthen strategic collaboration network Strengthen Digital Government ICT Organisation Strengthen to lead digital services in Public Sector Rationalise the structure and functions of ICT services in agencies Strengthen Public Sector ICT Governance Rasionalise the Public Sector ICT governance structure 22 P2 Enhance Public Sector ICT policies and guidelines

25 4 Public Sector ICT Strategies and Programs S1 P1 Strengthen Management of Public Sector ICT Personnel Strengthen ICT personnel placement process T 5 PROFESSIONAL AND CAPABLE WORKFORCE S2 P2 Strengthen ICT Scheme job profile management Develop and Retain ICT Talent in Public Sector OBJECTIVE: I. Strengthen the capabilities of Public Sector ICT personnel P1 P2 P3 Enhance Public Sector ICT career advancement program Enhance Public Sector ICT competency program Strengthen Public Sector ICT expertise and professionalism 23

26 5 Action Plan

27 5 Action Plan Strategic Thrust 1: Integrated Digital Services S1 Enhance Government Digital Services P1. Strengthen the one stop digital services gateway as single entry point incorporating Life- Events i. Identify expectations and needs of the citizens across the full spectrum of services based on life-events ii. Develop the Government digital services gateway as the one stop portal for end to end digital services based on lifeevents LEAD AGENCY P2. Strengthen access to digital services iii. Rationalise and consolidate agency applications to increase interoperability and accessibility of services i. Identify the need for a Digital ID for use of Government digital services ii. Develop the Digital ID for use of government digital services AGENCIES 25

28 7 Pelan Tindakan 5 Action Plan Strategic Thrust 1 (Cont..) S2 Leapfrog the Usage of Digital Services P1. Strengthen Government digital services to incorporate citizen centric and feature rich design i. Identify digital services that need to be enhanced with feature rich design ii. Develop government digital services by taking into account the principles of citizen-centred design and disruptive technology LEAD AGENCY AGENCIES AGENCIES P2. Intensify citizen engagement and participation P3. Persuade, assist and force usage of digital services P4. Increase in cashless Government digital services iii. Collaborate with the community in the development of digital services AGENCIES i. Design the mechanism to enable e-participation inclusive of policies, guidelines and standard operating procedures ii. Design e-participation platform that will enable citizens feedback into policy discussion and services i. Identify and provide services that will be available only through digital channels AGENCIES ii. Provide the mechanism for persuading/assisting/forcing usage of digital services policies, guidelines and standard AGENCIES operating procedures i. Enhance blueprint for cashless digital services MINISTRY OF FINANCE ii. Engage strategic collaboration with financial institutions, telecommunication service providers and implementing MINISTRY agencies OF FINANCE iii. Strengthen the channels and infrastructure for cashless digital services AGENCIES 26

29 57 Action Pelan Plan Tindakan Strategic Thrust 2: Data Driven Government S1 Leverage on Government Data LEAD AGENCY P1. Accelerate implementation of Public Sector Open Data Initiaitve P2. Accelerate implementation of Public Sector Big Data Initiative P3. Transform Government digital service delivery through data analytics i. Develop the framework and direction for implementing Open Data Initiative ii. Identify, classify and publish open data sets in agencies as well as identify data needs of the agencies clients iii. Coordinate the contents of the Open Data Portal and develop mechanism to publish open data sets i. Develop framework and implementation plan for Public Sector Big Data initiative ii. Roll out implementation of Big Data by leveraging on Internet of Things (IoT) AGENCIES i. Develop Public Sector agency Data Lakes AGENCIES ii. Establish strategic collaboration to use private sector Data Lakes AGENCIES iii. Develop Public Sector Data Ocean iv. Provide data analytic services 27

30 57 Action Pelan Plan Tindakan Strategic Thrust 2 (Cont..) S2 Manage and Coordinate Public Sector Data P1. Establish data governance to manage Public Sector data P2. Develop a hub for sharing and managing data i. Establish governance for Public Sector data sharing LEAD AGENCY ii. Strengthen the policies and legalities related to data sharing in the Public Sector JAB. PEGUAM NEGARA i. Establish a platform for cross agency data sharing ii. iii. Develop a mechanism for data sharing among agencies Develop new Registries iv. Roll out the implementation of existing National Registry AGENCIES v. Enhance and strengthen the usage of Public Sector Data Dictionary 28

31 57 Action Pelan Plan Tindakan Strategic Thrust 3: Optimise Shared Services And Strengthen Cyber Security S1 Strengthen Public Sector ICT Infrastructure LEAD AGENCY P1. Strengthen Public Sector Data Center (PDSA) i. Develop blueprint for strengthening and expanding PDSA ii. Develop policies and guidelines for PDSA iii. iv. Consolidate PDSA with Public Sector Disaster Recovery Center Extend and expand PDSA v. Rationalise PDSA human resource requirements P2. Enhance Government Cloud services vi. Re-evaluate procurement model for data center ICT infrastructure i. Develop service catalog and standard operating procedure for Government cloud services ii. PDSA to provide Everything-As-a-Service iii. Develop Public Sector ICT repository 29

32 5 Action Plan 7 Pelan Tindakan S2 Strengthen Digital Communication Capability P1. Upgrade and expand 1Gov*Net network services Strategic Thrust 3 (Cont..) i. Expand the usage of 1Gov*Net to Public Sector agencies at international level. LEAD AGENCY P2. Coordinate and strengthen Public Sector agencies networks ii. iii. Upgrade and enhance wide area networks and 1Gov*Net services Consolidate services provided by agencies networks iv. Integrate network services of public sector agencies between administrative and financial clusters and security, defence and education clusters v. Develop policies and guidelines with regard to usage of 1Gov*Net AGENCIES i. Develop policies and guidelines pertaining to establishment and management of agencies Local Area Network ii. Strengthen agencies local area networks services AGENCIES iii. Implement IPV6 readiness AGENCIES P3. Strengthen and expand Government consolidated communication services 30 i. Strengthen and implement consolidated communication services ii. Consolidate agencies communication services iii. Establish Public Sector messaging service

33 57 Action Pelan Plan Tindakan Strategic Thrust 3 (Cont..) S3 Strengthen Public Sector Cyber Security LEAD AGENCY P1. Enhance cyber security services i. Develop Public Sector Cyber Security Framework (RAKKSSA) ii. Develop cyber security policies and guidelines AGENCIES iii. Implement Public Sector security governance, risk and compliance CNII AGENCIES guidelines iv. Implement Business Continuity Management and Planning CNII AGENCIES v. Upgrade Public Sector ICT asset monitoring services 31 P2. Compliance to Public Sector security guidelines P3. Strengthen cyber security environment vi. Implement evaluation and certification scheme of Cryptographic products i. Implement security quality assurance for ICT equipment AGENCIES ii. iii. iv. Implement and get certification for ISO Business Continuity Management Systems Implement and get certification for ISO/IEC Information Security Management Systems (ISMS) Requirements Expand the implementation of Malaysia Trustmark Sektor Awam (MTSA) CNII AGENCIES CNII AGENCIES e-payment AGENCIES i. Expand the implementation of Data Leakage Protection (DLP) ii. Expand the usage of Government Public Key Infrastructure services (GPKI) iii. Develop Digital Forensic Lab for GCERT The Malaysian Public Sector ICT Strategic Plan

34 57 Action Pelan Plan Tindakan Strategic Thrust 4: Collaborative and Dynamic ICT Governance S1 Strengthen Digital Government Strategic Leadership LEAD AGENCY P1. Strengthen the Digital Government leadership institution i. Review the structure, role, accountability, appointment criteria and performance indicators of Digital Government leaders. ii. Strengthen the collaboration and communication platform among the Government Digital leaders P2. Strengthen strategic collaboration network i. Establish strategic collaboration among agencies as well as with the industry, academia in the local and international arena ii. Establish collaborative programs with industry and academia to leapfrog innovation 32

35 5 Action Plan Strategic Thrust 4 (Cont..) S2 Strengthen Digital Government ICT Organisation LEAD AGENCY P1. Strengthen to lead digital services in Public Sector P2. Rationalise the structure and functions of ICT services in agencies i. Rationalise structure and function of as Digital Government Reference Center providing the following services : ICT Consulting Services ICT Shared Services Development of Enterprice Applications Independent Verification and Validation (IV&V) Open Source Software Enterprise Architecture Open Data and Data Analytic Services i. Establish new Operatiing Model for ICT organisations at Ministries and agencies ii. Implement the new Operating Model at Ministries and agencies PSD PSD 33

36 57 Action Pelan Plan Tindakan Strategic Thrust 4 (Cont..) S3 Strengthen Public Sector ICT Governance LEAD AGENCY P1. Rasionalise the Public Sector ICT governance structure i. Rebranding of Jawatankuasa IT dan Internet Kerajaan (JITIK) ii. Coordinate ICT Committees at all levels Public Sector and agencies towards a leaner governance P2. Enhance Public Sector ICT policies and guidelines i. Draft new ICT policies and guidelines that are relevant to the implementation of Digital Government ii. iii. Coordinate and consolidate existing ICT policies and guidelines Increase enforcement of ICT policies and guidelines 34

37 5 Action Plan Strategic Thrust 5: Professional And Capable Work Force S1 Strengthen Management of Public Sector ICT Personnel LEAD AGENCY P1. Strengthen ICT personnel placement process i. Develop ICT placement mechanism in line with areas of expertise PSD P2. Strengthen ICT Scheme job profile management ii. Develop Succession Plan for strategic ICT posts PSD i. Develop ICT Competency Profile repository PSD ii. Develop ICT Job Profile repository PSD AGENCIES 35

38 5 Action Plan Strategic Thrust 5 (Cont..) S2 Develop and Retain ICT Talent in Public Sector LEAD AGENCY P1. Enhance Public Sector ICT career advancement program P2. Enhance Public Sector ICT competency program P3. Strengthen Public Sector ICT expertise and professionalism i. Develop ICT Career Advancement Plan PSD ii. Review circular that describes the work/job scope of ICT Service PSD i. Develop ICT Competency Development Roadmap PSD INTAN ii. Implement the ICT Competency Development Roadmap PSD INTAN iii. Engage strategic collaboration with public and private institutions of higher learning as well as the industry PSD INTAN iv. Develop and implement Excellent ICT Personnel program PSD INTAN i. Review the governance structure and mechanism for recognition of ICT expertise in Public Sector PSD 36 ii. Study requirements for new areas of ICT expertise PSD iii. Obtain professional recognition for all ICT personnel INTAN PSD iv. Establish policies and guidelines as well as mechanism PSD for the provision of incentives for ICT experts in the Public The Malaysian Public Sector Sector ICT Strategic Plan

39 6 ICT Strategic Targets

40 6 ICT Strategic Targets ICT Strategic Targets The 10 ICT Strategic Targets that have been identified to be achieved by year Clusters of Government digital services based on life-event 19 Agencies implement mobile payment services 20 Initiatives on Big Data Hub for management and sharing of data New Registries 40 Critical National Information Infrastructure (CNII) Agencies manage information security through the use of international standards 1 1 Consolidated Secured Government Cloud Platform 1 ICT Operating Model 10% ICT Personnel receive professional recognition 25 1 Ministries implement Enterprise Architecture 38

41 Malaysian Administrative Modernisation and Management Planning Unit () Prime Minister s Department Level 6, Block B2 Federal Government Departments Complex Putrajaya, Malaysia Tel: Fax: ICT Consulting Division, FEBRUARY 2016