The Customer Relationship:
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1 View the Replay on YouTube The Customer Relationship: Behind the Scenes with Managed Privacy Services September 10 th 2015 Executive Series Webinar
2 Today s Speakers Ann Marie Harvey Privacy Manager Baptist Health Vinson Cao Privacy Analyst FairWarning, Inc. Chuck Burbank Director of Managed Privacy Services FairWarning, Inc.
3 Agenda Healthcare Threat Landscape Baptist Health System - Jacksonville, FL Why Managed Privacy Services Managed Privacy Services Relationship Getting Started Behind the Scenes Activity Working Together Future Expectations
4 Escalating Advanced Threats It s a new world Foreign National Espionage Rise of Cyber Threats to Healthcare Industry Sale of Patient Data to Crime Rings Sale of Employee Data to Crime Rings IRS Tax Fraud Sale of Physician Data to Crime Rings Medical & Financial ID Theft Lost laptops, media, paper records Snooping 1 Patient Complaints Pre
5 Expertise Gap Pre-2009 vs Escalating Advanced Threats Security, Forensics & Compliance Expertise OCR Audit Experience Clinical Data & Workflow Expertise Security Incident Management Partial FTE Global Investigations Investigations & Security Skills Advanced Analytics, Filtering, Proactive Alerts
6 Managed Privacy Services Auditing & Investigation Governance & Compliance Reporting Analysis & Filtering Optimization Communication & Education Proactive Monitoring Policy Review Monitoring 55 enterprise health systems representing over 217 Hospitals Ranging in size from 50 90K employees 306,000 Total Employees
7 About Baptist Health Baptist Health in Jacksonville, FL Baptist Health is the largest nonprofit healthcare provider in northeast Florida 6 Hospitals 19 Imaging Locations 61 Outpatient Locations Baptist Health has been named the Most Preferred Healthcare Provider in the Jacksonville area every year since 1990 by the National Research Corporation Baptist Health has been serving their community since 1955 and remains the area s only locally owned and governed healthcare provider Baptist Health has been a FairWarning customer since 2009 and became a Managed Privacy Services customer in August of 2014
8 Why Managed Privacy Services As existing FairWarning customer: Continual Automated Auditing Alerts Outsourcing Initial Investigations Privacy Analyst Expertise in data analytics
9 Getting Started The Foundation A strong foundation is essential for a sustainable program. Managed Privacy Services helps with: Guidance on documentation of decisions regarding monitoring program Review of Key Policies Providing a proven Workflow and Validation Process Communication and Education Plan and materials Enforced Policy recommendations based on industry and benchmarking
10 Getting Started
11 Privacy Analyst: Behind the Scenes
12 Privacy Analyst: Behind the Scenes 12
13 Working Together Relationship Building - Collaboration Scheduled weekly meetings Discussion topics Review manager responses Outside concerns Request for assistance Feedback: How am I doing?
14 Open Communication Growing the Relationship Touching base throughout week: Reviewing documentation Updating resolutions from managers for system accuracy Ad hoc reporting identifying patient complaints Benchmarking versus care providers of similar size Additional work flows for clarification Sharing up-to-date industry news Managers are reaching out directly for educational materials etc.
15 Results: Culture of Compliance Organizational Awareness Program is gaining publicity employees aware they are being watched Privacy policy review Using educational materials Manager training Quick notices: Care Connections and Baptist Brief once a month Best Practices In 8 months - Alerts are down Enforced policies Centralized repository for investigations
16 Roadmap Future Opportunities Work with FairWarning on recommendations 1-2 more enforced policies by Oct (fiscal year) At least 4 more enforced policies by end of FY2016 Advanced Threat Detection Statistical Analysis & Trending 8 more sources over the next year
17 Final Thoughts Building Confidence Managed Privacy Services, has enabled us to enhance our privacy program through outsourcing! Ann Marie Harvey Privacy Manager Baptist Health
18 Questions Please submit via the WebEx Q&A or Chat windows to the right side of your screen. For more information, please visit:
19 Thank you for joining us! Ann Marie Harvey Privacy Manager Baptist Health Vinson Cao Privacy Analyst FairWarning, Inc. Chuck Burbank Director of Managed Privacy Services FairWarning, Inc.
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