Nikola Gaydarov. My latest goal is to bring more Agile thinking into the ITSM world, by Agile Process Design and Implementations.

Transcription

1 East Park Trade Center Sofia, Bulgaria Nikola Gaydarov Summary I have been in the IT sector for almost 10 years. I started my career in HP Global Delivery Center back in 2007 and since then have been involved in many different roles: technical consultant, operational manager, transition manager and ITSM implementation consultant. During these years, I have worked both domestically and throughout Western Europe. Designing and improving processes is my passion. Working with the stakeholders to define all roles and responsibilities is where I find most of the challenges. Proposing solutions and solving those challenges is my biggest reward. My latest goal is to bring more Agile thinking into the ITSM world, by Agile Process Design and Implementations. My key skills include: 10 years in the IT sector with experience in both Enterprise and small IT Consulting companies Deep understanding of the ITIL framework with many practical process implementations Vast amount of ITSM knowledge based on frameworks like ITIL, Agile, Lean and DevOps Successful and on time projects delivery in telecom and banking sector Operational management experience in leading up to 83 people Project Management experience in leading small to mid-size teams Accredited ITIL Trainer Accredited business simulation Instructor Apollo 13 (GamingWorks)/Bridge-it (Simagine) Languages German English Bulgarian fluent fluent native Education 2007 Master Diploma in Communications Engineering, RWTH-Aachen, Germany 2004 Bachelor Diploma in Telecommunications Engineering from the Technical University - Sofia, Bulgaria 2000 Mathematical Gymnasium - Plovdiv, Bulgaria (high school diploma)

2 Trainings & Certifications 2016 Prince2 Practitioner 2016 ITIL v3 Practitioner 2016 ITIL accredited trainer for PeopleCert 2015 ITIL accredited trainer for British Computer Society (BCS) 2015 Management course Effective Manager by Arthur Adams 2014 ITIL Expert 2014 ITIL v3 Managing across the Lifecycle 2014 ITIL V3 Planning, Protection and Optimization 2013 ITIL v3 Service Offerings and Agreements 2013 ITIL V3 Operational Support and Analysis 2012 ITIL v3 Release, Control and Validation 2010 ITIL V3 Foundation Personal Career Overview Nov 2016 present Mar 2016 Oct 2016 Aug 2014 Feb 2016 May 2014 Jul 2014 Sep 2011 Mar 2014 Dec 2010 Sep 2011 Oct 2007 Nov 2010 Director IT Service and Project Management Rueger Consulting (Bulgaria) ITSM Consultant and Instructor New Horizons Bulgaria ITSM Consultant and Account Manager Bright Consulting (Bulgaria) Solution Designer for Cross-functional (ITSM) Services Soitron/HP Bulgaria ITSM Consultant Bright Consulting (Bulgaria) Solution Design and Transition Manager Siemens Enterprise Communications Technical Consultant/Team Lead HP Bulgaria Recent Successful Projects Overview 2016 Service Catalogue Update for GDM Sweden 2015 ITSM Integration Layer implementation for Telekom Austria Group 2014 Change Management Implementation for VipMobile Serbia (part of Telekom Austria Group) 2013 BMC Remedy ITSM Implementation in DSK Bank Bulgaria (part of OTP Group) 2013 BMC Remedy ITSM Implementation in Si.mobil Slovenia (part of Telekom Austria Group) 2012 Change and Release Management Implementation in UniCredit Bulbank Bulgaria (part of UniCredit Group) Recent Project History GDM, Sundsval Sweden 2016 Service Catalog Update project with a clear goal of restructuring and unification of the service delivery model of the company : I provided guidance and helped build the new catalog following the requirements set by management and the best practice frameworks Organized internal and external workshops with clients to set the right expectations and ensure consistency 2

3 Applied Technologies & Methodologies: ITSM Integration Layer implementation for Telekom Austria Group (TAG) The project goal was to establish an ITSM platform between several companies within the TAG group via an integration of several ITSM and CRM tools and the BMC Remedy on Demand solution provided by BMC. The project was divided into two phases: Integration Design and Integration Development. : Integration Design Created and provided initial integration design proposal Created final design documentation Coordinated the approval of the design documentation between all parties Integration Development Managed the development of all integration interfaces including internal and external resources Applied Technologies & Methodologies: Prince2(adapted) Change Management Implementation for VipMobil (TAG), Belgrade Serbia 2014 Design and Implementation of a Change management process on company level to cover all operational and development change requests. : Design Organized workshops for gathering and clarifying customer requirements Documenting and approving the design documentation with key stakeholders Implementation Managed the development of the approved design Applied Technologies & Methodologies: BMC Remedy ITSM Implementation in DSK Bank (part of OTP Group), Sofia Bulgaria 2013 The project goals were an ITSM adoption and organizational transformation. The objectives were implementation of key ITSM processes based on the BMC Remedy 8.0: Service Request Management Incident and Problem Management 3

4 Service Level Management Create process RACI Core-team BMC & ITIL Training Delivery Introduced core team members to BMC Remedy ITSM Suite 8.0 Lead the customer to understand the connection between ITIL, BMC Remedy Best Practice Flows and customer delivery processes and organization; General Project Management activities Responsible for all project related documentation; Applied Technologies & Methodologies BMC Remedy ITSM Implementation in Si.mobil (TAG), Ljubljana Slovenia 2013 The project goals were an ITSM adoption and organizational transformation. The objectives were implementation of key ITSM processes based on the BMC Remedy On Demand solution: Service Request Management Incident and Problem Management Service Level Management Knowledge Management Change and Release Management Dashboard and Analytics Logical CMDB Model Update Generic Interface Integration 4

5 Create process RACI Core-team BMC & ITIL Training Delivery Introduced core team members to BMC Remedy ITSM Suite 8.0 Lead the customer to understand the connection between ITIL, BMC Remedy Best Practice Flows and customer delivery processes and organization; General Project Management activities Responsible for all project related documentation; Change and Release Management Implementation in UniCredit Bulbank (part of UniCredit Group), Sofia Bulgaria 2012 The project involved design and implementation of Change and Release management processes based on the best practice framework ITIL and the BMC Remedy ITSM 7.6 Suite. Create process RACI Applied Technologies & Methodologies 5