SSR Staff Information Sessions Information Technology
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1 SSR Staff Information Sessions Information Technology
2 Foreword We don t know what we don t know Commitment to implementation Finishing at 10 mins to 12pm Questions - FAQ or direct to SSR Team
3 Plan Compartmentalised approach 2 March: Shared Services Division (available on the SSR website) 12 March: Finance (available on the SSR website) 23 March: Administration (Client Services) (available on the SSR website) 29 March: Student Experience (available on the SSR website) 5 April: AskOtago (available on the SSR website) 19 April: IT 27 April: HR To be scheduled: Research Advisory, Marketing, Communications
4 Purpose To provide information on how IT services will be provided To provide information on the organisational structure To update you on implementation progress
5 Context HR Advisory Procurement Research Advisory HR Support Supply Chain Communications Event Management Marketing Communications Advisor Marketing Advisor Research AdvisorHR Advisor Purchasing Officer Client Services (Administration) Paper and Programme Proposal Coordination Committee Administration Campus Temps and Services IT Assurance IT Advisor Finance Advisor Student Experience Services IT Information Systems AskOtago Corporate Finance IT Infrastructure IT Service Hub Finance Shared Services Project Management Office Strategic Engagement, Advice and Reporting Professional Development and Training Functional Area Shared Services
6 Shared Services Division CHIEF OF OPERATIONS Steve Willis DIRECTOR OF SHARED SERVICES David Tapp MANAGER PERFORMANCE & DELIVERY Naomi Weaver SENIOR MANAGER FINANCE SERVICES To be appointed HEAD OF OPERATIONS SERVICES John Price SENIOR MANAGER ASKOTAGO Philippa Hoult SENIOR MANAGER IT SERVICES Emerson Pratt MANAGER HR SERVICES Helen Mason HEAD OF STUDENT EXPERIENCE To be appointed
7 IT Support Services CHIEF OPERATINGOFFICER Steve Willis DIRECTOR IT SERVICES Mike Harte DIRECTOR OF SHARED SERVICES David Tapp SENIOR MANAGER IT SERVICES Emerson Pratt TEAM LEADER DESKTOP TEAM LEADER ECONFERENCING Jeff Ormandy TEAM LEADER AV TEAM LEADER MEDIA PRODUCTION Lloyd Walker LEAD DESKTOP ECONFERENCING ENGINEER AV PRODUCER MEDIA SENIOR DESKTOP AV CAMERA OPERATOR
8 IT Support Services To provide consistent and timely Desktop IT support AV support and design econferencing support Media production All departments, staff and postgraduate students
9 Desktop Support SENIOR MANAGER IT SERVICES Emerson Pratt TEAM LEADER DESKTOP TEAM LEADER ECONFERENCING Jeff Ormandy TEAM LEADER AV TEAM LEADER MEDIA PRODUCTION Lloyd Walker LEAD DESKTOP ECONFERENCING ENGINEER AV PRODUCER MEDIA SENIOR DESKTOP AV CAMERA OPERATOR
10 Desktop Support Provide effective and timely day-to-day IT desktop support Advice, guidance and Level 2 diagnosis and problem resolution Roll out/upgrade of new devices & services Advice and recommendations in a manner easily interpreted by stakeholders Based in hubs across all campuses
11 econferencing SENIOR MANAGER IT SERVICES Emerson Pratt TEAM LEADER DESKTOP TEAM LEADER ECONFERENCING Jeff Ormandy TEAM LEADER AV TEAM LEADER MEDIA PRODUCTION Lloyd Walker LEAD DESKTOP ECONFERENCING ENGINEER AV PRODUCER MEDIA SENIOR DESKTOP AV CAMERA OPERATOR
12 econferencing Provide timely day-to-day integrated econferencing support Consult on the development on econferencing solutions across all campuses
13 AV Support SENIOR MANAGER IT SERVICES Emerson Pratt TEAM LEADER DESKTOP TEAM LEADER ECONFERENCING Jeff Ormandy TEAM LEADER AV TEAM LEADER MEDIA PRODUCTION Lloyd Walker LEAD DESKTOP ECONFERENCIN G ENGINEER AV PRODUCER MEDIA SENIOR DESKTOP AV CAMERA OPERATOR
14 AV Support Provide effective and timely day-to-day AV operational and technical support services Develop, configure, commission and install audio visual (AV) and room automation technologies and solutions across the University Work with others to design & commission new teaching & meeting spaces in all campuses
15 Media Production SENIOR MANAGER IT SERVICES Emerson Pratt TEAM LEADER DESKTOP TEAM LEADER ECONFERENCING Jeff Ormandy TEAM LEADER AV TEAM LEADER MEDIA PRODUCTION Lloyd Walker LEAD DESKTOP ECONFERENCING ENGINEER AV PRODUCER MEDIA SENIOR DESKTOP AV CAMERA OPERATOR
16 Media Production Support university requirements for university teaching, research and marketing media production requirements Provide media production services for a range of special events such as graduations & inaugural professorial lectures
17 IT Services Division CHIEF OPERATINGOFFICER Steve Willis DIRECTOR IT SERVICES Mike Harte IT ENTERPRISE ARCHITECT Dave Maclaurin SENIOR ADVISER IT To be appointed SENIOR MANAGER INFORMATIONSYSTEMS Gavin Bainbridge SENIOR MANAGER, IT SERVICES Emerson Pratt SENIOR MANAGER IT PROJECTS UNIT Bruce Norris ITASSURANCE & CYBER SECURITY To be confirmed SENIOR MANAGER, IT INFRASTRUCTURE Daryl Clarkson
18 IT Enterprise Architecture DIRECTOR IT SERVICES Mike Harte IT ENTERPRISE ARCHITECT Dave Maclaurin IT ARCHITECT
19 IT Enterprise Architecture Create IT architecture standards, technology strategy and roadmaps Provide strategic advice and recommendations for future investment in IT assets Direct and undertake the development and maintenance of IT related architecture and processes
20 IT Projects DIRECTOR IT SERVICES Mike Harte MANAGER IT PROJECTS UNIT Bruce Norris IT PROJECTS MANAGER SENIOR ANALYST IT PROJECTS ANALYST IT PROJECTS
21 IT Projects Responsible for the delivery of IT projects from planning through to completion Provides project management and business analysis expertise
22 IT Advisory DIRECTOR IT SERVICES Mike Harte MANAGER IT ADVISORY (Health Sciences) MANAGER IT ADVISORY MANAGER IT ADVISORY ADVISER IT
23 IT Advisory Relationships Initial point of contact into the broader IT service area as well as acting as an escalation point for issue resolution Consistent liaison and an informational conduit for both IT and its customers Provides initial advice and guidance on how IT might be used to solve customer problems
24 IT Assurance & Cyber Security Structure to be confirmed Ensure a service management approach to IT delivery Ensure that IT services are fit-for-purpose, reliable and reflect expected levels of quality, supportability and customer experience Ensure University IT systems are secure and information security risk and exposure to vulnerability is minimised Develop and maintain IT policies Audit and testing of IT disaster recovery and business continuity plans
25 Information Systems DIRECTOR IT SERVICES Mike Harte SENIOR MANAGER INFORMATION SYSTEMS Gavin Bainbridge TEAM LEADER APPLICATION DEVELOPMENT SENIOR ANALYST DEVELOPER MANAGER APPLICATIONS DEVELOPMENT Mike Conroy LEAD TESTER SENIOR TESTER GROUP LEADER APPLICATIONS SENIOR SPECIALIST APPLICATIONS SPECIALIST APPLICATIONS ANALYST/ DEVELOPER TESTER
26 Information Systems Applications development: responsible for the creation of new software applications This will range from large University wide applications to applications to support research projects Applications support: responsible for supporting the large portfolio of systems in use at the University e.g. payroll system, student management system Support the day to day operation of these systems and the introduction of new features
27 IT Infrastructure DIRECTOR IT SERVICES Mike Harte SENIOR MANAGER IT INFRASTRUCTURE Daryl Clarkson MANAGER SYSTEMS SERVICES PRINCIPAL SYSTEMS ENGINEER PRINCIPAL DATABASE ADMINISTRATOR MANAGER NETWORK SERVICES Maurice Gaut MANAGER DATACENTRE Andrew Foster SENIOR SYSTEMS ENGINEER SENIOR ADMINISTRATOR DATABASE SENIOR NETWORK ENGINEER SENIOR ENGINEER DATACENTRE SYSTEMS ENGINEER ADMINISTRATOR DATABASE NETWORK ENGINEER ENGINEER DATACENTRE APPLICATION SPECIALIST (NESI)
28 IT Infrastructure Responsible for the operation and support of IT infrastructure such as datacentres, networks, servers and databases Additional resource to support research infrastructure
29 By mid-2018 The appointment process will be complete The Shared Services Centre in the St David 2 building will be operational
30 Positioning Otago Changing the University s support services operating model is a major undertaking We are doing this to remain sustainable and set our own direction This will support Otago s reputation for excellence in teaching and research into the future, and maintain and grow the unique Otago student experience
31 What s next 27th April: HR More information will be also be available through the SSR newsletter and website Use the Have your say section of the SSR website if you have a question
32 Support for Staff Deciding my future making good job choices CV Preparation Workshops Interview Skills Workshops Career Development Support Further details on SSR website
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