Rapid Communications Deployment: Federated Service Management to Support Multi-National Preparedness in Crisis

Transcription

1 Rapid Communications Deployment: Federated Service Management to Support Multi-National Preparedness in Crisis Marie Murphy, Product Manager, TM Forum October 21, TeleManagement Forum 1

2 Who is the TM Forum? TM Forum is a nonprofit, global industry association focused on simplifying the complexity of running a service provider s business. 50,000 MEMBER PROFESSIONALS 775 MEMBER COMPANIES 195 COUNTRIES 1 FORUM FACT: TM FORUM MEMBERS REPRESENT MORE THAN 85% OF GLOBAL COMMUNICATIONS REVENUES 2011 TeleManagement Forum 2

3 What we do Business Benchmarking Frameworx Suite of Standards Access to Expertise Smart Buyer Conformance Tools & Training ASSESS, IMPROVE, MAINTAIN REDUCE COST & RISK Operations Implementation Procurement Business Strategy & Objectives Business Planning & Design Operational Impact Analysis Process & IT Design IMPROVE KNOWLEDGE REDUCE COST & RISK Benchmarking, Research & Think Tanks Frameworx Suite of Standards Best Practice Guides Innovative Catalyst R&D Copyright 2011 TeleManagement 2011 TeleManagement Forum Forum, 3 All Rights Reserved. 3

4 ENABLING SIMPLICITY Introducing Frameworx Copyright 2011 TeleManagement 2011 TeleManagement Forum Forum, 4 All Rights Reserved. 4

5 2011 TeleManagement Forum 5

6 Concept of a Catalyst Project Defense Agencies (or) Service Providers Vendors Suppliers Partners Define the problem to be solved Rapid development environment (standards & COTS) Demonstrate a best practice or produce a standard TM Forum provides the legal framework for collaborative working 4 to 6 months 2011 TeleManagement Forum 6

7 Business Problem / Requirements Rapid re-establishment of communication and other infrastructure services in disaster area Agile, rapid (reduced service delivery lifecycle) build out of the end-toend ICT service chain across a multi-national coalition Dynamic sharing of services/creation of complex service value chains based on discovered elementary national contributions Service Management across the Federation (SLM data sharing between coalition partners) Security Framework (secured messaging between coalition partners) 2011 TeleManagement Forum 7

8 Solution 1. Inter-partner Communication Services Requirements (SLA) Definition TM Forum Standards and Best Practices Applied 2. Communication Services Offering and SLA Federation 3. End-to-end Communication Services Fulfilment 4. End-to-End Communication Services SLA / Policy enforcement - Frameworx (common data to proprietary form translation) - Policy Information Exchange (QoS policies) - SLA Handbook (definitions) - Service Catalogs 5. Assurance: SLA/QoS Management 2011 TeleManagement Forum 8

9 Innovation Highlight Policy Information Exchange, Data Translation, & Security Automated provisioning of SLAs through to Policy Point Appliances and Applications supplied by multiple vendors 2011 TeleManagement Forum 9

10 Project Deliverables Proof-of-concept Demonstration 5 vendors assembled their products (with TM Forum standards and best practices) to build out the solution Demonstrated (a video conference service) at Management World Dublin (May 11) Policy Information Exchange * A standards-based interface was developed for Exchanging Policy Information between Policy Domains Defense Federated Service Management Blueprint * A 90+ page technical report that covers the Business View and Architecture for Defense Federated Service Management * Denotes availability to TM Forum members 2011 TeleManagement Forum 10

11 Topics for Further Study Federated Identity Management Federated Document Management Protected Core Networking Catalyst Incubator Measureable Cyber Security (Championed by UK MOD DSTL; Management World Dublin 2012) 2011 TeleManagement Forum 11

12 Defense Success in 2010 Enhancing Frameworx 11.0 Network Defense NSA NetD data model contribution into Information Framework Threats, Incidents, Vulnerabilities, Events, and Assets Policy Information Exchange DoD (DISA) UML model contribution into Information Framework Exchanging Policy Information between Policy Domains Federated SLA Management Managing Service Requirements across Coalition Partner Networks 2011 TeleManagement Forum 12

13 Thank you Q&A & Next Steps /defense 2011 TeleManagement Forum 13