IBM Interact
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1 IBM Interact
2 , 51., IBM Interact 9, 1, 1. Copyright IBM Corporation 2001, 2014.
3 Interact Interact IBM EMM 10 Interact Interact JDBC Interact Interact Interact SQL Interact Interact Interact Interact WebSphere Application Server Interact.. 35 WAR WAS Interact EAR WAS Interact WebLogic Interact Interact Interact configtool IBM Copyright IBM Corp. 2001, 2014 iii
4 iv IBM Interact
5 1 Interact Interact. Interact Interact. Interact. Interact. Interact. 1. Interact 1. v 2 v 3 v 4 Interact 7 2 Interact. v 8 v 10 IBM EMM v v v 11 Interact 12 Interact 16 JDBC Copyright IBM Corp. 2001,
6 1. Interact ( ) 21 3 Interact. v 21 Interact v v 22 Interact 22 v 23 SQL v v v v v Interact 30 Interact v 31 Interact 35 4 Interact. v 35 WebSphere Application Server Interact v 38 WebLogic Interact v 39 Interact 41 5 Interact Interact configtool configtool. IBM EMM., Interact IBM EMM IBM Interact. IBM EMM. v. IBM EMM. v IBM EMM. 2 IBM Interact
7 v IBM EMM /IBM/EMM(UNIX) C:\IBM\EMM (Windows).. IBM EMM GUI, ( ). Interact. GUI Interact Windows GUI UNIX X Window System. Interact. : UTF-8. ANSI. Interact.. Interact.. ResponseFiles.. 2. installer.properties installer_product initials and product version number.properties IBM EMM. Interact., installer_ucn.n.n.n.properties Campaign, n.n.n.n. 1 3
8 2. ( ) installer_report pack initials, product initials, and version number.properties., installer_urpc.properties Campaign. Interact Interact,,. Interact. 3.,, Interact Interact Interact IBM Interact IBM Interact. v IBM Interact v IBM Interact Interact IBM Cognos IBM EMM Interact. 4. Interact v IBM Interact v v v v v Interact,,, IBM Interact v Interact Interact IBM Macros for IBM EMM: IBM Interact Interact. 4 IBM Interact
9 5. 1. >. PDF 2... v Interact PDF >. v > IBM EMM Suite. IBM 1 5
10 6 IBM Interact
11 2 Interact Interact Interact. Interact. 6. Interact 5.x 6.x Interact : Interact 5.x 6.x Interact. 7.x 8.5x Interact : Interact 7.x 8.5.x Interact. 8.5x 8.6x Interact : Interact 8.5.x 8.6.x Interact. 9.0x Interact a Interact. : Interact Campaign. b. Interact,. c. IBM EMM Reports. 2. Interact 9.0. Copyright IBM Corp. 2001,
12 6. Interact ( ) 9.1x Interact. 1. Interact Interact. : Interact Campaign. 2. Interact,. 3. IBM EMM Reports. IBM EMM.. IBM EMM. JVM IBM EMM JVM(Java Virtual Machine). IBM EMM JVM. JVM IBM EMM Oracle WebLogic WebSphere. IBM EMM.,,., 8 IBM Interact
13 . v. v.. v. v IBM EMM v v ( : ) v / /. UNIX, IBM ( : rwxr-xr-x). JAVA_HOME JAVA_HOME IBM EMM JRE.. JAVA_HOME JRE 1.7. JAVA_HOME JRE IBM EMM JAVA_HOME. JAVA_HOME. v Windows: set JAVA_HOME= ( ) Enter. v UNIX: export JAVA_HOME= ( ) Enter. export JAVA_HOME= ( ) IBM EMM JRE.. 2 Interact 9
14 Marketing Platform IBM EMM Marketing Platform., Marketing Platform.. Marketing Platform, Marketing Platform. > Marketing Platform. Campaign Interact Campaign. IBM EMM Interact, Interact IBM installer.properties. installer_productversion.properties... UNIX UNIX.. 10 IBM Interact
15 32 64 Interact v 64. v ( : ) 64. AIX AIX AIX slibclean. : slibclean. WebLogic JDBC Interact. Interact Interact. Interact,, Interact. Interact. (aciupgradetool) (aciupgradetool_crhtab, aciupgradetool_lrntab, aciupgradetool_runtab aciupgradetool_usrtab). Interact, IBM EMM. Campaign Interact. Interact. 2 Interact 11
16 7. Interact aciupgradetool Interact_Design_Install_Directory /interactdt/tools/upgrade Campaign Interact. aciupgradetool_runtab aciupgradetool_lrntab aciupgradetool_crhtab aciupgradetool_usrtab Interact_Runtime_Install_Directory /tools/upgrade Interact_Runtime_Install_Directory/ tools/upgrade Interact_Runtime_Install_Directory/ tools/upgrade Interact_Runtime_Install_Directory/ tools/upgrade Interact Interact. Interact.. Interact. Interact Interact Interact Interact IBM EMM. Marketing Platform IBM EMM Marketing Platform. Marketing Platform. v v v v ID v v Marketing Platform JDBC URL Interact Interact Interact. 12 IBM Interact
17 aciupgradetool_runtab. v Marketing Platform v Interact (interact_configuration.xml). Interact conf.. v v v v v WebLogic : WebLogic JAR JDBC. v JDBC Java v JDBC URL v JDBC v. v ( ) v v Interact. v Interact aciupgradetool_lrntab. v Marketing Platform. v v v 2 Interact 13
18 v v WebLogic : WebLogic JAR JDBC. v JDBC Java v JDBC URL v JDBC v. v ( ) v v Interact. v Interact aciupgradetool_crhtab. v Marketing Platform. v v v v v WebLogic : WebLogic JAR JDBC. v JDBC Java v JDBC URL v JDBC v. 14 IBM Interact
19 v ( ) v v Interact. v Interact aciupgradetool_usrtab. v Marketing Platform. v v v v v WebLogic : WebLogic JAR JDBC. v JDBC Java v JDBC URL v JDBC v. v ( ) v v Interact. v Interact Interact Interact Interact. 2 Interact 15
20 aciupgradetool. v v Marketing Platform v Campaign (campaign_configuration.xml). Campaign Campaign conf.. v v v v v WebLogic : WebLogic JAR JDBC. v JDBC Java v JDBC URL v JDBC v. v ( ) v v Interact. v Interact JDBC JDBC.. :. 16 IBM Interact
21 WebLogic WebLogic. SQLServer v : Microsoft MS SQL Server ( 4) : 2008 R2, 2012, 2012 SP1 v : 1433 v : com.microsoft.sqlserver.jdbc.sqlserverdriver v URL: jdbc:sqlserver:// <your_db_host>:<your_db_port>;databasename=<your_db_name> v : user=<your_db_user_name> Oracle 11gR2 v : v : 1521 v : oracle.jdbc.oracledriver v URL: jdbc:oracle:thin:@<your_db_host>:<your_db_port>:<your_db_service_name> URL. IBM EMM JDBC Oracle RAC(Real Application Cluster). v : user=<your_db_user_name> DB2 v : v : v : com.ibm.db2.jcc.db2driver v URL: jdbc:db2://<your_db_host>:<your_db_port>/<your_db_name> v : user=<your_db_user_name> WebSphere WebSphere. SQLServer v : 2 Interact 17
22 v : 1433 v : com.microsoft.sqlserver.jdbc.sqlserverconnectionpooldatasource v URL:. JDBC. v servername=<your_sql_server_name> v portnumber =<SQL_Server_Port_Number> v databasename=<your_database_name>. : webspheredefaultisolationlevel : 1 : Integer Oracle 11gR2 v : Oracle JDBC v : 1521 v : oracle.jdbc.oracledriver v URL: jdbc:oracle:thin:@<your_db_host>:<your_db_port>:<your_db_service_name> URL. IBM EMM JDBC Oracle RAC(Real Application Cluster). DB2 v : JCC v : v : com.ibm.db2.jcc.db2driver v URL: jdbc:db2://<your_db_host>:<your_db_port>/<your_db_name>. : webspheredefaultisolationlevel 18 IBM Interact
23 : 2 : Integer 2 Interact 19
24 20 IBM Interact
25 3 Interact Interact Interact. Interact Interact Interact Interact Interact Interact. Interact. Interact Interact Interact. Interact. 1. Interact 2. Interact 3. IBM EMM 4. SQL Interact 7. Interact 8. Interact 9. Interact Interact Interact,. Copyright IBM Corp. 2001,
26 : Interact. Interact ( ) Interact configtool Interact. exported.xml. Interact Interact Interact Interact. Interact InteractRT.war Interact. interactrt.war Interact interactrt.war IBM EMM Interact. Interact. 1. interactrt.war. 2. InteractRT.war, Interact. Interact IBM EMM. IBM EMM Interact. Interact IBM EMM. IBM EMM Interact. Interact. Interact. Interact. 22 IBM Interact
27 v Interact v Interact Design Time v Interact Extreme Scale Server v Interact ETL Interact Interact Extreme Scale Server. Interact IBM WebSphere extreme Scale. IBM Interact. Interact WebSphere Application Server WebLogic Interact. Interact. Campaign WAR EAR. SQL Interact Interact DDL(Data Definition Language) SQL.. IBM. SQL aci_runtab_upgrd aci_usrtab_upgrd. : Interact. SQL. 1.. IBM EMM Interact /ddl/upgrades /ddl/upgrades/unicode. 2. Interact DDL(Data Definition Language). DDL. 3 Interact 23
28 (Household) aci_runtab_upgrd SQL. Interact (Household). (Household) Interact HH_CHStaging and HH_RHStaging. a. SQL. SQL. b. UACI_RHStaging SeqNum SQL. SeqNum. UACI_IdsByType NextID, TypeID 2.,,,. SeqNum 50. SeqNum 75. SeqNum 100. UACI_IdsByType TypeID = 2 NextID 101 SQL. SQL SQL Server aci_runtab_upgrd_sqlsvr.sql.. ALTER TABLE UACI_CHStaging ADD RTSelectionMethod int NULL go ALTER TABLE UACI_RHStaging ADD RTSelectionMethod int NULL go ALTER TABLE HH_CHStaging ADD RTSelectionMethod int NULL go ALTER TABLE HH_RHStaging ADD RTSelectionMethod int NULL go insert into UACI_IdsByType (TypeID, NextID) (select 2, IDENT_CURRENT( UACI_RHStaging ) + IDENT_CURRENT( HH_RHStaging ) + IDENT_INCR( UACI_RHStaging )) go select * into UACI_RHStaging_COPY from UACI_RHStaging go select * into HH_RHStaging_COPY from HH_RHStaging go 24 IBM Interact
29 DROP TABLE UACI_RHStaging go CREATE TABLE UACI_RHStaging ( SeqNum bigint NOT NULL, TreatmentCode varchar(512) NULL, CustomerID bigint NULL, ResponseDate datetime NULL, ResponseType int NULL, ResponseTypeCode varchar(64) NULL, Mark bigint NOT NULL DEFAULT 0, UserDefinedFields char(18) NULL, RTSelectionMethod int NULL, CONSTRAINT irhstaging_pk PRIMARY KEY (SeqNum ASC) ) go insert into UACI_RHStaging (SeqNum, TreatmentCode, CustomerID, ResponseDate, ResponseType, ResponseTypeCode, Mark, UserDefinedFields, RTSelectionMethod) (select SeqNum, TreatmentCode, CustomerID, ResponseDate, ResponseType, ResponseTypeCode, Mark, UserDefinedFields, RTSelectionMethod from UACI_RHStaging_COPY) go DROP TABLE UACI_RHStaging_COPY go DROP TABLE HH_RHStaging go CREATE TABLE HH_RHStaging ( SeqNum bigint NOT NULL, TreatmentCode varchar(512) NULL, HouseholdID bigint NULL, ResponseDate datetime NULL, ResponseType int NULL, ResponseTypeCode varchar(64) NULL, Mark bigint NOT NULL DEFAULT 0, UserDefinedFields char(18) NULL, RTSelectionMethod int NULL, CONSTRAINT irhstaging_pk PRIMARY KEY (SeqNum ASC) ) go insert into HH_RHStaging (SeqNum, TreatmentCode, HouseHoldID, ResponseDate, ResponseType, ResponseTypeCode, Mark, UserDefinedFields, RTSelectionMethod) (select SeqNum, TreatmentCode, HouseHoldID, ResponseDate, ResponseType, ResponseTypeCode, Mark, UserDefinedFields, RTSelectionMethod from HH_RHStaging_COPY) 3 Interact 25
30 go DROP TABLE HH_RHStaging_COPY go DB2 Oracle UACI_IdsByType. INSERT into UACI_IdsByType (TypeID, NextID) (select 2, COALESCE(max(a.seqnum)+1,1) + COALESCE(max(b.seqnum)+1,1) from UACI_RHSTAGING a, ACCT_UACI_RHSTAGING b ); aci_usrtab_upgrd SQL. ALTER TABLE HH_ScoreOverride OverrideTypeID CellCode Zone go ADD int NULL, varchar(64) NULL, varchar(64) NULL ALTER TABLE HH_ScoreOverride Predicate FinalScore EnableStateID go ADD varchar(4000) NULL, float NULL, int NULL CREATE INDEX iscoreoverride_ix1 ON HH_ScoreOverride ( HouseHoldID ASC ) go setenv Interact. setenv Interact. Interact Interact Interact_Design_Environment_Install_Directory/interactDT/ tools/upgrade. Interact Interact Interact_Runtime_Environment_Install_Directory/ tools/upgrade. setenv. 26 IBM Interact
31 Interact setenv. 8. Interact JAVA_HOME Campaign JDK. JDBCDRIVER_CP JDBCDRIVER_CLASS JDBCDRIVER_URL ERROR_MSG_LEVEL : <CAMPAIGN_HOME>/jre JDBC. JDBCDRIVER_CP JDBC.. Marketing Platform JDBC. JDBC. JDBCDRIVER_CLASS JDBC.. JDBC URL. JDBCDRIVER_URL JDBC URL. URL.. v DEBUG v v INFO ERROR LOG_TEMP_DIR LOG_FILE_NAME v FATAL.. Interact setenv. 9. Interact JAVA_HOME JDBCDRIVER_CP JDBCDRIVER_CLASS JDBCDRIVER_URL Interact JDK. JDBC. JDBCDRIVER_CP JDBC.. JDBC. JDBCDRIVER_CLASS JDBC.. JDBC URL. JDBCDRIVER_URL JDBC URL. URL. 3 Interact 27
32 9. Interact ( ) ERROR_MSG_LEVEL. v DEBUG v v INFO ERROR LOG_TEMP_DIR LOG_FILE_NAME v FATAL.. Interact SSL. SSL. 10. SSL ( ) IS_WEBLOGIC_SSL SSL? YES NO. NO SSL. BEA_HOME_PATH WebLogic. license.bea. WebLogic Interact license.bea. SSL_TRUST_KEYSTORE_FILE_PATH WebLogic SSL.. SSL_TRUST_KEYSTORE_FILE_PATH SSL. SSL_TRUST_KEYSTORE_PASSWORD WebLogic SSL. "". SSL_TRUST_KEYSTORE_PASSWORD SSL. Interact Campaign Interact. Interact,,,. 28 IBM Interact
33 . Interact Campaign. abort. Campaign (sqlplus, db2 osql). (aciupgradetool) Interact /interactdt/tools/upgrade. Interact.... Interact Interact. abort. Interact /tools/upgrade. Interact.. : SQL. Interact. 3 Interact 29
34 1. aciupgradetool_runtab systemtablesdatasource Interact. 2. aciupgradetool_lrntab learningtablesdatasource. 3. /tools/upgrade/conf/ ACIUpgradeTaskList_crhtab.properties aciupgradetool_crhtab contactandresponsehistorydatasource. Interact 8.x Interact (Interact contactandresponsehistorydatasource ) Campaign ACIUpgradeTaskList_crhtab.properties. 4. scoreoverride defaultoffers aciupgradetool_usrtab produserdatasource. Interact, Interact. Interact Interact WebSphere Application Server WebLogic Interact. Interact Interact, aci_upgrade.log.. aci_upgrade.log logs Interact. setenv. Interact setenv. 30 IBM Interact
35 ,.,. Interact. Interact, Interact SQL, Interact,,,,. Campaign Interact Campaign. SQL Interact Interact_HOME/ interactdt/ddl. Campaign Interact Interact_HOME/interactDT/ddl. aci_populate_systab. Interact. 11. IBM DB2 aci_systab_db2.sql Microsoft Server Oracle SQL Campaign 32K. aci_systab_sqlsvr.sql aci_systab_ora.sql Interact. 3 Interact 31
36 12. IBM DB2 aci_populate_systab_db2.sql Microsoft Server Oracle SQL aci_populate_systab_sqlsvr.sql aci_populate_systab_ora.sql SQL Interact <Interact_HOME>/ddl. Interact <Interact_HOME>/ ddl/unicode. aci_populate_runtab. SQL. Interact. 13. IBM DB2 aci_runtab_db2.sql Microsoft Server Oracle SQL Interact 32K. aci_runtab_sqlsvr.sql aci_runtab_ora.sql Interact. 14. IBM DB2 aci_populate_runtab_db2.sql Microsoft Server Oracle SQL db2 +c -vf aci_populate_runtab_db2.sql. aci_populate_runtab_sqlsvr.sql aci_populate_runtab_ora.sql SQL,,,. 32 IBM Interact
37 SQL <Interact_HOME>/ddl. : Interact..,. Interact <Interact_HOME>/ ddl/unicode. Interact. 15. IBM DB2 aci_lrntab_db2.sql Microsoft Server Oracle SQL aci_lrntab_sqlsvr.sql aci_lrntab_ora.sql SQL. SQL Interact. : Interact... Unicode. Interact. 16. IBM DB2 v <Interact_HOME>/ddl/ aci_crhtab_db2.sql v <Interact_HOME>/interactDT/ddl/acifeatures/ aci_lrnfeature_db2.sql Microsoft Server SQL v <Interact_HOME>/ddl/ aci_crhtab_sqlsvr.sql v <Interact_HOME>/interactDT/ddl/ aci_lrnfeature_sqlsvr.sql 3 Interact 33
38 16. ( ) Oracle v <Interact_HOME>/ddl/ aci_crhtab_ora.sql v <Interact_HOME>/interactDT/ddl/ aci_lrnfeature_ora.sql 34 IBM Interact
39 4 Interact Interact. Interact Campaign EAR WAR... Interact, Campaign. Campaign.war Campaign Interact. Campaign.war Campaign. InteractRT.war Interact., Interact. Interact. InteractRT.war Interact. : Interact /interact.. Interact. WebSphere Application Server Interact WAR EAR WAS(WebSphere Application Server) Interact. Interact Campaign EAR WAR. : WAS. Copyright IBM Corp. 2001,
40 WAR WAS Interact WAR Interact WAS. Interact. v WebSphere. v WebSphere. 1. WebSphere Integrated Solutions Console. 2. DB2,. a... b.. c. resultsetholdability 1. resultsetholdability resultsetholdability > > WebSphere v 1 JavaServer. v 3 JDK 16. v 8, /interact. 7. WebSphere Integrated Solutions Console, > > WebSphere. 8. InteractRT.war. 9.. v v 36 IBM Interact
41 >, WAR ( ). 14. WAR, WAR EAR WAS Interact IBM EMM EAR Interact EAR Interact. v WebSphere. v WebSphere. 1. WebSphere Integrated Solutions Console. 2. DB2, resultsetholdability 1. resultsetholdability resultsetholdability > > WebSphere v 1 JavaServer. v 3 JDK 16. v 8, /interact. 4 Interact 37
42 9. WebSphere Integrated Solutions Console, > > WebSphere. 10. EAR v v ( ) WebSphere Application Server 8 Welcome to the WebSphere Application Server Information Center. WebLogic Interact WebLogic IBM EMM. WebLogic Interact. v IBM EMM WebLogic JVM. JVM IBM EMM WebLogic. v JAVA_VENDOR (startweblogic.cmd) WebLogic SDK Sun SDK. JAVA_VENDOR=Sun. JAVA_VENDOR=BEA JRockit. JRockit. SDK WebLogic. v IBM EMM. v UNIX WebLogic... Exceed. Xserver UNIX Exceed. Exceed 38 IBM Interact
43 Exceed. IBM. Telnet SSH UNIX. v IIS WebLogic WebLogic. v, setdomainenv Set MEM_ARGS=- Xms1024m -Xmx1024m -XX:MaxPermSize=256m JVM Interact Interact URL Interact. 1. Interact IBM EMM Campaign >. 2. Interact. a. Interact URL. URL. host.domain.com Interact port Interact. b. Interact. Interact Interact. System initialized with no errors!. 4 Interact 39
44 40 IBM Interact
45 5 Interact Interact Interact. Interact.,,,. IBM EMM, Uninstall_Product. Product IBM. Windows., IBM.... IBM EMM, Interact. v Marketing Platform Interact Interact. Interact Marketing Platform. v Marketing Platform. v Interact. v Interact Interact. full_path_to_interact_dt_installation_directory\interactdt\conf\ interact_navigation.xml configtool. : UNIX, Interact. 1. Interact WebSphere WebLogic. Copyright IBM Corp. 2001,
46 2. WebSphere WebLogic. 3. Interact. 4. ddl, ddl. 5. Interact. v Uninstall_Product Interact. Interact. v Interact. Uninstall_Product -i console v Interact. Uninstall_Product -i silent Interact,. : Interact Interact Interact. 42 IBM Interact
47 6 configtool Marketing Platform. configtool. configtool configtool. v, Campaign v IBM EMM ( ). v XML IBM EMM. v. configtool XML configtool XML. : Marketing Platform, usm_configuration usm_configuration_values. configtool. configtool. configtool -d -p "elementpath" [-o] configtool -i -p "parent ElementPath" -fimportfile [-o] configtool -x -p "elementpath" -fexportfile configtool -vp -p "elementpath" -fimportfile [-d] configtool -r productname -f registrationfile [-o] configtool -u productname Copyright IBM Corp. 2001,
48 -d -p "elementpath" [o]..... v. -u. v -o. -vp -d XML configtool. -i -p "parentelementpath" -fimportfile [o] XML.. configtool..... tools/bin. configtool tools/bin. -o. -x -p "elementpath" -fexportfile 44 IBM Interact
49 XML (UNIX /, Windows / \) configtool Marketing Platform tools/bin. xml configtool. -vp -p "elementpath" -fimportfile [-d].,. -vp. : -vp configtool Marketing Platform. -vp -d XML configtool. -r productname -f registrationfile. tools/bin. -o. productname.. v -r, <application> XML. 6 configtool 45
50 Marketing Platform. -i. <application> -r. v Marketing Platform Manager_config.xml <Suite>. populatedb IBM Marketing Platform Marketing Platform. v, Marketing Platform, configtool -r -o. configtool. IBM EMM configtool. configtool. 17. configtool Marketing Platform Campaign Distributed Marketing emessage Interact Contact Optimization Marketing Operations CustomerInsight Digital Analytics for On Premises Opportunity Detect Leads IBM SPSS Modeler Advantage Enterprise Marketing Management Edition Digital Analytics configtool Manager Collaborate emessage interact Optimize Plan Insight NetInsight Detect Leads SPSS Coremetrics -u productname productname IBM Interact
51 -o -i -r ( ). -d ( ). v Marketing Platform conf Product_config.xml. configtool -i -p "Affinium" -f Product_config.xml v Campaign Campaign partition1. Oracle OracleTemplate.xml Marketing Platform tools/bin. configtool -i -p "Affinium Campaign partitions partition1 datasources" -f OracleTemplate.xml v D:\backups myconfig.xml. configtool -x -f D:\backups\myConfig.xml v Campaign ( ) partitiontemplate.xml Marketing Platform tools/bin. configtool -x -p "Affinium Campaign partitions partition1" -f partitiontemplate.xml v Marketing Platform tools/bin app_config.xml productname. configtool -r product Name -f app_config.xml -o v productname. configtool -u productname 6 configtool 47
52 48 IBM Interact
53 IBM, IBM.. IBM. : API. API IBM Professional Services. IBM. v v v v,, v " " IBM., IBM. >. version.txt. IBM IBM IBM ( : IBM. IBM. IBM >. Copyright IBM Corp. 2001,
54 50 IBM Interact
55 . IBM,. IBM. IBM, IBM,. IBM,,. IBM,. IBM , 3IFC.. : (DBCS) IBM. Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan, Ltd , Nihonbashi-Hakozakicho, Chuo-ku Tokyo , Japan. IBM, (, ) " ".,. Copyright IBM Corp. 2001,
56 .,. IBM / /. IBM,. IBM. IBM. (i) ( ) (ii) , 3IFC.. : (, ). IBM IBM, IBM (IPLA) IBM,. IBM IBM,,. IBM. IBM. 52 IBM Interact
57 IBM IBM...,,.. :. (API),,,.. IBM,. " ". IBM. IBM, IBM ibm.com International Business Machines Corp.. IBM. IBM ( legal/copytrade.shtml). SaaS(Software as a Service) IBM ( " ")..,. IBM. 53
58 ,,...,. IBM. (1) ( : ) (IBM ) (2) IBM GIF/ (3), IBM GIF/. ", " ( details/us/en). 54 IBM Interact
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