Supported Operating Environment. Java Support
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1 Supported Operating Environment Java Support 9/10/2018
2 Java Support Find information about supported versions of Java across all products. eservices eservices Knowledge Manager (Legacy) Knowledge Manager (Legacy) eservices Web API Server (Legacy) All Genesys Intelligent Automation (formerly GAAP) Genesys Co-browse Genesys Co-browse Genesys Co-browse Genesys Co-browse Genesys Agent Scripting Genesys Agent Scripting Oracle Java 6 Developer's Oracle Java Developer's Kit (SDK) Oracle Java 6 Runtime Oracle Java 7 Runtime Oracle Java 8 Runtime mssql-jdbc jre7 Genesys Desktop 7.6 JDK Genesys Desktop 7.6 JDK 1.5 Genesys Desktop 7.6 JDK 1.6 Java Version-JRE 1.4.2/ 1.5/1.6/1.7/1.8 Genesys Info Mart Genesys Info Mart 7.2 JDBC Driver Genesys Info Mart Genesys Info Mart 7.2 JDK 1.5 Genesys Info Mart Genesys Info Mart JDBC Driver Genesys Info Mart Genesys Info Mart JDK 1.5+ Genesys Info Mart Genesys Info Mart JDBC Driver Genesys Info Mart Genesys Info Mart JDK 1.6 or 1.7 Genesys Info Mart Genesys Info Mart JDBC Driver Genesys Info Mart Genesys Info Mart JDK 1.7 or Server JRE 1.7 Supported Operating Environment 2
3 Genesys Info Mart Genesys Info Mart Genesys Knowledge Center Genesys Media Server Interaction Web Services Cloud Backup Service Java 8 JDK or Server JRE, versions 1.7 or 1.8 Java 7 Crypto Server Java 7 Crypto Server Java 8 Genesys Knowledge Center Voice Platform Reporting Server Genesys Mobile Services Genesys Mobile Services JDK 8 Genesys Quality Management (Zoom) Genesys Quality Management (Zoom) Genesys Rules System Genesys Rules System 8.1 Genesys Rules System Genesys Rules System 8.1 Genesys Rules System Genesys Rules System 8.5 Genesys Rules System Genesys Rules System 8.5 All 8.0+ Java 7 or 8 Runtime Live Monitor application requires JRE JDK 8 (or Oracle Java 8 Runtime ) 8 Genesys Voice Platform Genesys Voice Platform 8.5+ Java 7 Genesys Web Engagement Genesys Web Engagement 8.1 Java 7 Genesys Web Engagement Genesys Web Engagement 8.5+ Java 8 Genesys Web Services and Applications Genesys Predictive Routing Genesys Web Services and Applications Agent State Connector Java 8 Interaction SDK Interaction SDK 7.2 JDK Interaction SDK Interaction SDK 7.2 JDK 1.5 Interaction SDK Interaction SDK 7.5 JDK Interaction SDK Interaction SDK 7.5 JDK 1.5 Interaction SDK Interaction SDK JDK Interaction SDK Interaction SDK JDK 1.5 Interaction SDK Interaction SDK Java SE 7 Interaction SDK Interaction SDK Java SE 8 Supported Operating Environment 3
4 Interaction SDK Interaction SDK JDK 1.5 Interaction SDK Interaction SDK JDK 1.6 License Reporting Manager License Reporting Manager Platform SDK Platform SDK Java SE 6 Platform SDK Platform SDK Java SE 5 Platform SDK Platform SDK Java SE 7 Platform SDK Platform SDK 8.5+ Java SE 8 Platform SDK Platform SDK 9.0+ Java SE 9 SIP Feature Server Solution Reporting (CC Pulse+ and CC Analyzer) SIP Feature Server Solution Reporting Oracle Java 7 or 8 Runtime Oracle 11g Release 2 JDBC Driver Oracle Database 12c Release 1 ( ) JDBC Driver Oracle Database 12c Release 2 ( ) JDBC Driver Oracle Java 7 Runtime Oracle Java 7 or 8 Runtime UC Connector UC Connector JDK Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0 with update 12 Supported Operating Environment 4
5 Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Workforce Management Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7) Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) Oracle JRE 7 or JRE 8 Tomcat 7.0/8.0 (with Oracle JDK 7 or 8) Oracle JRE 7 or JRE 8 Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10) Oracle JRE 7, JRE 8, JRE 9, or JRE 10 Supported Operating Environment 5
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