Wave IP. Wave Customer Reward Application. Quick Start
|
|
- Ashley Douglas
- 6 years ago
- Views:
Transcription
1 Wave IP Wave Customer Reward Application Quick Start
2 2011 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Applications Inside, Vertical ViewPoint, Wave Contact Center, Wave Global Administrator, Wave IP 2500, and Wave IP 500 are trademarks and Comdial, TeleVantage, and Vodavi are registered trademarks of Vertical Communications, Inc. All other product names are used for identification only and are the property of their respective holders. LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY Vertical Communications, Inc. makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential. COPYRIGHT STATEMENT This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc. Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice.
3 Revision History Release Date Documentation Changes Page No. 12/11 Added step to ensure that any call whose account code is not found in the database will still be handled and not be dropped. 11/11 Initial Release
4
5 Contents 1 Contents About the Customer Reward application. See page 1. Installing the Customer Reward application. See page 2. Customizing the Customer Reward application. See page 5. Configuring the Contact Center queue to handle prioritized calls. See page 10. Displaying a call s reward tier in ViewPoint. See page 11. About the Customer Reward application The Customer Reward application prioritizes incoming calls based on the account s year-to-date amount spent. Prioritized calls can then be handled differently when they are transferred to a Contact Center queue calls with higher priority get a higher call score and advance to the head of the queue quicker than other calls. How the Customer Reward application works The Customer Reward application prompts the caller to enter an account code, then does a database lookup using a stored procedure that looks at the account's Year to Data field. Based on the results of the database lookup, the application assigns one of three customer reward tiers to the call. Silver = YTD spent is $0-$999. Gold = YTD spent is $1000-$4999. Platinum = YTD spent is $5000 or higher. Requirements The Customer Reward application is based on the Wave Call Classifier add-on, which allows you to create rules to identify callers and intelligently route calls. Creating Call Classifier rules is part of auto attendant configuration, and you can create as many rules as you want per auto attendant. For full details about how Call Classifier works, see Chapter 26 in the Wave Global Administrator Guide. The Wave Call Classifier add-on is included with Wave ISM. Once you purchase, enter, and activate a Call Classifier license (one per Wave Server), the Call Classifier functionality is enabled automatically.
6 Installing the Customer Reward application 2 Installing the Customer Reward application Installing the Customer Reward application consists of the following steps: Importing the Customer Reward database Importing the Customer Reward database table Importing the Customer Reward stored procedure Configuring the ODBC connection from the Wave Server to the Customer Reward database Importing the Customer Reward database 1. Using Notepad or another text editor, open the CustomerRewardDB file and copy the file contents. 2. Remote Desktop to the SQL Express server and open Microsoft SLQ Server Management Studio Express. 3. Select New Query. 4. Paste the copied file contents and press Execute. In the left pane of the Object Explorer window, you will see a database called CustomerReward:
7 Installing the Customer Reward application 3 Importing the Customer Reward database table 1. Using Notepad or another text editor, open the CustomerRewardTable file and copy the file contents. 2. Remote Desktop to the SQL Express server and open Microsoft SLQ Server Management Studio Express. 3. Select New Query. 4. Paste the copied file contents and press Execute. In the left pane of the Object Explorer window, you will see a database table called customers under the CustomerReward database: 5. Right-click on that table and select Open Table. You will see a table with the following columns. (This example contains sample data your table will not be populated yet.) You can now enter your own customer information in the table.
8 Installing the Customer Reward application 4 Importing the Customer Reward stored procedure 1. Using Notepad or another text editor, open the CustomerRewardSP file and copy the file contents. 2. Remote Desktop to the SQL Express server and open Microsoft SLQ Server Management Studio Express. 3. Select New Query. 4. Paste the copied file contents and press Execute. In the left pane of the Object Explorer window, you will see a stored procedure called CustomersByAccountId under the CustomerReward Database - Programmability section: Configuring the ODBC connection from the Wave Server to the Customer Reward database Configure the Customer Reward database as a system data source via the Windows ODBC Data Source Administrator. See your Windows documentation for more information.
9 Customizing the Customer Reward application 5 Customizing the Customer Reward application To customize the Credit Hold application for your own use, you add a Call Classifier rule to the auto attendant that takes calls, record a prompt that asks callers to enter their account code, checks the caller s YTD spent total, updates a custom data field with the caller s reward tier, attaches that field to the call, and transfers the call to the appropriate Contact Center queue. You then configure the queue to increase each call s score based on its reward tier. Calls with higher scores will receive priority handling in the queue. To configure the call rule 1. In the Auto Attendants view in the User/Group Management applet, create a new auto attendant or double-click an existing auto attendant. 2. Click the Advanced tab. In the Process the following rules on auto attendant entry section, click Add to create a new call rule. Prompting the user to enter an account code and saving the response 3. Select the Prompt caller for data entry checkbox, then click the button to open the Edit Rule Prompt dialog. 4. In the Gather information from caller section, use the audio controls to record the prompt that you want callers to hear, for example, Please enter your account number, followed by the pound sign. 5. Select Account code from the Store result in drop-down list.
10 Customizing the Customer Reward application 6 For more information: See Prompting the caller to enter an identifying number in Chapter 26 in the Wave Global Administrator Guide for more about how to use all of the fields in this dialog. 6. Click OK to save the new prompt. 7. Back in the Add Rule dialog, in the Match incoming call section, select Account code and Exists in this custom database query from the drop-down lists. Configuring the stored procedure to point to the database 8. Click the button to open the Edit Database Query dialog. 9. In the Database connection section, select the Customer Reward database from the System data source drop-down list. (This entry will match the name you created in the ODBC settings for the Customer Reward database.) Note: If the Customer Reward database is not located on the Wave Server you need to authenticate to the Server. To do so, in the Query text field enter: EXECUTE CC_INPUT '
11 Customizing the Customer Reward application In the No Result text button, enter a text message to return when the account code entered by the caller does not match any entry in the Customer Reward database, for example No match found. 11. Click Load Fields to execute the query and retrieve the names of all fields returned by the query. You will use these field names in a later step. For more information: See Defining and testing the database query in Chapter 26 in the Wave Global Administrator Guide for more about how to use all of the fields in the Edit Database dialog. 12. Click OK to save the query and return to the Add Rule dialog.
12 Customizing the Customer Reward application 8 Selecting the call fields to display and use to route calls The database query returns one of the following numeric results in the LevelIndicator database field: 10 = YTD spent is $0-$ = YTD spent is $1000-$ = YTD spent is $5000 or higher. You must select the LevelIndicator field as described below and create a custom variable called LevelIndicator to store the results. The Customer Reward application can then prioritize calls, and you can display the call s reward tier in the ViewPoint Call Monitor. 13. In the If the call matches section, click Add. 14. In the Edit Change dialog, select Custom Data from the Change field drop-down list. 15. Click the button. 16. In the System Settings dialog / Custom Data tab, click Add. 17. In the Custom Data dialog, enter the following information: Note: The variable will be set to the Default value you specify for every call that enters the queue, if the call has not received a value elsewhere. 18. Click OK until you return to the Edit Change dialog. For more information: See Managing custom data variables in Chapter 2 in the Wave Contact Center Administrator Guide for more about creating and using custom variables.
13 Customizing the Customer Reward application Click Change to query result and select LevelIndicator from the drop-down list. 20. Click OK. 21. Back in the Add Rule dialog, complete the call rule by selecting a Final action of Transfer to extension. Select the extension of the Contact Center queue that will handle the call, and then click OK. 22. Click OK to save the rule.
14 Configuring the Contact Center queue to handle prioritized calls 10 Redirecting calls whose account code is not found in the database 23. Click the Menu Choices tab in the Auto Attendant dialog and set the Nothing action to direct any call whose account code does not match any entry in the database to another destination, for example your main auto attendant or company operator. This ensures that calls that may be mis-routed to the auto attendant for any reason will still be handled and not be dropped. 24. Click OK to save all the changes to the auto attendant. Configuring the Contact Center queue to handle prioritized calls When several calls are waiting in a queue, the queue scores each call to determine the order in which they will be sent to agents. The call with the highest score is the next one sent when an agent becomes available. Calls with higher priority get a higher call score and advance to the head of the queue quicker than other calls. 1. In the Queues view in the User/Group Management applet, create a new Contact Center queue or double-click an existing queue. 2. On the Distribution \ Call Scoring tab, select the Certain calls have a higher priority than other calls checkbox. 3. Select LevelIndicator from the Priority is stored in custom variable drop-down list.
15 Displaying a call s reward tier in ViewPoint Enter the value to add to the call s score for each unit of the variable s value. This value is known as the priority multiple this number is multiplied by the value of a call s priority variable to determine by how much the call s score is increased. The higher the priority multiple, the greater the effect of a high priority number. For example, if the priority multiple is 12, each unit of priority is worth 12 seconds, so a call with priority 10 (Silver) is equal to 2 minutes of wait time, and a call with priority 100 (Platinum) is worth 20 minutes of wait time. The priority 100 call will move ahead of calls that have waited less than 20 minutes for an agent. For more information: For a complete discussion of how to use call scoring, see Defining how calls are scored in Chapter 2 in the Wave Contact Center Administrator Guide. Displaying a call s reward tier in ViewPoint To display the custom variable in the ViewPoint Call Monitor, while in the Call Monitor choose View > Current View > Show Columns, and then select LevelIndicator.
16
Wave IP. Wave Call Classifier Assistant. Marketing Campaign Companion. Quick Start
Wave IP Wave Call Classifier Assistant Marketing Campaign Companion Quick Start 2011 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and
More informationWave 5.0. Edge IP 9800 Series Phone. User Guide
Wave 5.0 Edge IP 9800 Series Phone User Guide 2015 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Applications
More informationWave IP 2.5. Wave IP Release Notes
Wave IP 2.5 Wave IP Release Notes Wave ISM 2.5 (7540) October 2011 2011 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations
More informationWave 5.0. Wave OpenVPN Server Guide for Wave 5.0
Wave 5.0 Wave OpenVPN Server Guide for Wave 5.0 2015 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Vertical
More informationWave 4.0. Wave Survey Application Guide
Wave 4.0 Wave Survey Application Guide 2013 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Vertical ViewPoint
More informationWave 4.0. Wave Appointment Reminder for CSV File Guide
Wave 4.0 Wave Appointment Reminder for CSV File Guide 2013 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and
More informationToad Data Point - Professional Edition. The Toad Data Point Professional edition includes the following new features and enhancements.
Toad Data Point Version 3.4 New in This Release November 08, 2013 Contents Toad Data Point - Professional Edition Toad Data Point - Base and Professional Editions Idea Pond Toad Data Point - Professional
More informationRecording Server Maintenance Tool
A-EE9-100-12 (1) Recording Server Maintenance Tool User s Guide Software Version 2.0.0 and Later NSR-500 NSR-1000 Series RealShot Manager Advanced 2012 Sony Corporation Table of Contents Copyright Notice...
More informationWave Phone User Guide
Wave Phone User Guide Vertical Communications, Inc. reserves the right to revise this publication and to make changes in content without notice. 2011 by Vertical Communications, Inc. All rights reserved.
More informationWorkPlace Agent Service
WorkPlace Agent Service Installation and User Guide WorkPlace 16.00.00.00 + Paramount Technologies Inc. 1374 East West Maple Road Walled Lake, MI 48390-3765 Phone 248.960.0909 Fax 248.960.1919 www.paramountworkplace.com
More informationSymantec Desktop and Laptop Option 8.0 SP2. Symantec Desktop Agent for Mac. Getting Started Guide
Symantec Desktop and Laptop Option 8.0 SP2 Symantec Desktop Agent for Mac Getting Started Guide Disclaimer The information contained in this publication is subject to change without notice. Symantec Corporation
More informationx10data Application Platform v7.1 Installation Guide
Copyright Copyright 2010 Automated Data Capture (ADC) Technologies, Incorporated. All rights reserved. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the
More informationUpgrading MYOB BankLink Notes (desktop)
Upgrading MYOB BankLink Notes (desktop) Contents Upgrading MYOB BankLink Notes (desktop)...4 Upgrading MYOB BankLink Notes using the automatic upgrade 4 Upgrading MYOB BankLink Notes when asked to upgrade
More informationToast Audio Assistant User Guide
Toast Audio Assistant User Guide Toast Audio Assistant lets you capture audio from a variety of sources. You can then edit the audio, break it up into tracks, add effects, and export it to itunes or burn
More informationUpgrading BankLink Books
Upgrading BankLink Books Contents Upgrading BankLink Books... 4 Upgrading BankLink Books using the automatic upgrade 4 Upgrading BankLink Books when asked to upgrade 5 Upgrading BankLink Books Page 2 of
More informationAccounts Payable Workflow Guide. Version 14.6
Accounts Payable Workflow Guide Version 14.6 Copyright Information Copyright 2017 Informa Software. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored
More informationNetApp Cloud Volumes Service for AWS
NetApp Cloud Volumes Service for AWS AWS Account Setup Cloud Volumes Team, NetApp, Inc. March 29, 2019 Abstract This document provides instructions to set up the initial AWS environment for using the NetApp
More informationExchange 2007 Journaling Guide
Websense Email Security Solutions v7.3 Websense Advanced Email Encryption Copyright 1996-2011 Websense, Inc. All rights reserved. This document contains proprietary and confidential information of Websense,
More informationMAX Workbench. Balance Point Technologies, Inc. MAX Workbench. User Guide. Certified MAX Integrator
Balance Point Technologies, Inc. www.maxtoolkit.com MAX Workbench User Guide 1 P a g e Copyright Manual copyright 2017 Balance Point Technologies, Inc. All Rights reserved. Your right to copy this documentation
More informationRelativity for Windows Workstations
Relativity for Windows Workstations Micro Focus The Lawn 22-30 Old Bath Road Newbury, Berkshire RG14 1QN UK http://www.microfocus.com Copyright Micro Focus 2009-2015. All rights reserved. MICRO FOCUS,
More informationVirtual Office. Virtual Office Analytics An Overview. Version 1.0. Revision 1.0
Virtual Office Virtual Office Analytics An Overview Version 1.0 Revision 1.0 Copyright 2015, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the contents hereof
More informationVeritas Desktop and Laptop Option Mac Getting Started Guide
Veritas Desktop and Laptop Option 9.3.1 Mac Getting Started Guide 20-Nov-18 The software described in this document is furnished under a license agreement and may be used only in accordance with the terms
More informationDell Statistica. Statistica Enterprise Server Installation Instructions
Dell Statistica Statistica Enterprise Server Installation Instructions 2014 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in
More informationAuthorized Send User s Guide for imagerunner Machines Version 4.1
Canon Authorized Send User s Guide for imagerunner Machines Version 4.1 08011-41-UD1-003 This page is intentionally left blank. 2 Authorized Send User s Guide for imagerunner Machines Contents Preface...5
More informationSmartScan. Barcode Translator for QuickBooks USER S MANUAL
SmartScan Barcode Translator for QuickBooks USER S MANUAL Baus Systems 4727 44 th Ave. SW, Suite 202 Seattle, WA 98116 (206) 932-9986 Office (206) 923-0839 Fax E-mail: support@baus-systems.com 1 TABLE
More informationVoiceMaster. User s Guide. NETphone VoiceMaster Release 2.4. for Microsoft NT Servers, VoiceMaster User s Guide 1
VoiceMaster User s Guide NETphone VoiceMaster Release 2.4 for Microsoft NT Servers, Information furnished by NetPhone, Inc. is believed to be accurate and reliable. However, no responsibility is assumed
More informationSharePoint Farm Reporter Installation Guide
Table of Contents SharePoint Farm Reporter Installation Guide I. PRODUCT DESCRIPTION II. SYSTEM REQUIREMENTS AND RECOMMENDATIONS III. INSTALLATION STEPS IV. CONFIGURING APPLICATION V. UPGRADE SHAREPOINT
More informationToad Data Point - Professional Edition
Toad Data Point Version 3.6 New in This Release Thursday, October 23, 2014 Contents Toad Data Point - Professional Edition Toad Data Point - Base and Professional Editions Idea Pond Toad Data Point - Professional
More informationTitle Page. Working with Task Workflows
Title Page Working with Task Workflows April 2013 Copyright & Document ID Copyright 2012-2013 Software AG USA, Inc. All rights reserved. The webmethods logo, Get There Faster, Smart Services and Smart
More informationDSL's Principalm Provider Setup Guide Revised: July 8, 2015
DSL's Principalm Provider Setup Guide Revised: July 8, 2015 http://www.discoverysoftware.com/ SETUP GUIDE 1 Developed by: www.discoverysoftware.com : This material may not be copied or otherwise reproduced
More informationProcedure for Updating LRRS Software and Installing LS-35-R Series License Files
Procedure for Updating LRRS Software and Installing LS-35-R Series License Files Document: Editor: T. Rempher Date: 6/5/2014 Release: Rev 2 Lumistar, Inc. 2270 Camino Vida Roble, Suite L Carlsbad, California
More informationSUPPORT MATRIX. HYCU OMi Management Pack for Citrix
HYCU OMi Management Pack for Citrix : 2.0 Product release date: October 2017 Document release data: April 2018 Legal notices Copyright notice 2014-2018 HYCU. All rights reserved. This document contains
More informationMultifactor Authentication Installation and Configuration Guide
Multifactor Authentication Installation and Configuration Guide Software Version 5.0.0.0 General Information: info@cionsystems.com Online Support: support@cionsystems.com 2017 CionSystems Inc. ALL RIGHTS
More informationAuthorized Send User s Guide Version 4.0
Canon Authorized Send User s Guide Version 4.0 08011-40-UD1-003 This page is intentionally left blank. 2 Authorized Send User s Guide Contents Preface...5 How to Use This Manual... 5 Symbols Used in This
More informationMicro Focus The Lawn Old Bath Road Newbury, Berkshire RG14 1QN UK
Relativity Designer Micro Focus The Lawn 22-30 Old Bath Road Newbury, Berkshire RG14 1QN UK http://www.microfocus.com Copyright Micro Focus 2009-2015. All rights reserved. MICRO FOCUS, the Micro Focus
More informationCisco Unified Contact Center Express Historical Reporting Guide, Release 10.6(1)
Cisco Unified Contact Center Express Historical Reporting Guide, Release 10.6(1) First Published: December 15, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706
More informationCisco Unified Contact Center Express Historical Reporting Guide, Release 10.5(1)
Cisco Unified Contact Center Express Historical Reporting Guide, Release 10.5(1) First Published: June 11, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA
More informationCollabNet Desktop - Microsoft Windows Edition
CollabNet Desktop - Microsoft Windows Edition User Guide 2009 CollabNet Inc. CollabNet Desktop - Microsoft Windows Edition TOC 3 Contents Legal fine print...7 CollabNet, Inc. Trademark and Logos...7 Chapter
More informationAuthorized Send User s Guide Version 3.5
Canon Authorized Send User s Guide Version 3.5 08011-35-UD1-004 This page is intentionally left blank. 2 Authorized Send User s Guide Contents Preface...5 How to Use This Manual... 5 Symbols Used in This
More informationexchange Call Center Agent Guide
exchange Call Center Agent Guide Version 4.6 NBX System Release 6.5 http://www.3com.com Part Number: 900-0419-01 Published April 2009 3Com Corporation, 350 Campus Drive, Marlborough MA 01752-3064 Copyright
More informationTelax Administrator Portal
Telax Administrator Portal Table of Contents A. Getting Started... 2 B. Home... 2 C. Executive Dashboard... 3 E. Configuration... 5 1. General Page... 5 2. Working Hours... 5 3. Contact List:... 6 4. Queues:...
More informationQuest Migration Manager Upgrade Guide
Quest Migration Manager 8.14 Upgrade Guide 2017 Quest Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished
More informationUpgrading to Act! v20 from ACT! 3.x, 4.x, 5.x (2000), or 6.x (2004)
Upgrading to Act! v20 from ACT! 3.x, 4.x, 5.x (2000), or 6.x (2004) 2017 Swiftpage ACT! LLC. All Rights Reserved. Swiftpage, Act!, and the Swiftpage product and service names mentioned herein are registered
More informationSCS Configuration Guide for Skype for SIP. Issue 1.0
SCS Configuration Guide for Skype for SIP Issue 1.0 Abstract This document provides guidelines for deploying SCS 3.2 with Skype using SIP Trunking. 1 of 11 2010 Avaya Inc. All Rights Reserved. SCS- Skype
More informationBalance Point Technologies, Inc. MAX Toolbar for Microsoft Dynamics GP. For MAX (SQL Server) User Guide
Balance Point Technologies, Inc. www.maxtoolkit.com MAX Toolbar for Microsoft Dynamics GP For MAX (SQL Server) User Guide MAX Toolbar for Microsoft Dynamics GP Copyright Manual copyright 2010 Balance Point
More informationQuest VROOM Quick Setup Guide for Quest Rapid Recovery and Foglight Windows Installers
Quest VROOM Quick Setup Guide for Quest Rapid Recovery and Foglight Windows Installers INTRODUCTION Setup of Quest VROOM requires installation of Rapid Recovery and Foglight for Virtualization on two separate
More informationHYCU SCOM Management Pack for F5 BIG-IP
HYCU SCOM Management Pack for F5 BIG-IP Product version: 5.3 Product release date: March 2018 Document edition: Second Legal notices Copyright notice 2015-2018 HYCU. All rights reserved. This document
More informationWeb Applications Installation. version
version 2017.1 Disclaimer This document is for informational purposes only and is subject to change without notice. This document and its contents, including the viewpoints, dates and functional content
More informationEnables Auto-complete of ENA Series Commands when Writing Code on an External PC
Agilent ENA Series RF Network Analyzers Enables Auto-complete of ENA Series Commands when Writing Code on an External PC Third Edition No. 16000-95018 January 2006 Notices The information contained in
More informationQuest ChangeAuditor 5.1 FOR LDAP. User Guide
Quest ChangeAuditor FOR LDAP 5.1 User Guide Copyright Quest Software, Inc. 2010. All rights reserved. This guide contains proprietary information protected by copyright. The software described in this
More informationVMS User s Guide: PMM Utility
NOTICE All rights reserved. No part of this document may be changed, reproduced or transmitted in any form or by any means (electronic, photocopying, recording, or otherwise) without the prior written
More informationQuest VROOM Quick Setup Guide for Quest Rapid Recovery and Foglight Windows Installers
Quest VROOM Quick Setup Guide for Quest Rapid Recovery and Foglight Windows Installers INTRODUCTION Setup of Quest VROOM requires installation of Rapid Recovery and Foglight for Virtualization on two separate
More informationCisco TEO Adapter Guide for
Release 2.3 April 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part
More informationSpotlight on SQL Server Enterprise Spotlight Management Pack for SCOM
Spotlight on SQL Server Enterprise 11.7.1 Spotlight Management Pack for SCOM Copyright 2016 Quest Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright.
More informationUNIBOX. An Intelligent Network Controller. Knowledge Base: Billing Module
UNIBOX An Intelligent Network Controller Knowledge Base: Billing Module Copyright 2013 Wifi-soft Solutions Pvt. Ltd. All rights reserved. The information contained herein is subject to change without notice.
More informationUser Guide Laird Configuration and Test Utility Software. Version 1.0
A Version 1.0 REVISION HISTORY Version Date Notes Approver 1.0 07 Dec 2016 Initial Release N. Zach Hogya 2 CONTENTS DVK Software Installation... 4 PC Settings Tab... 4 Port 1/Port 2 Options... 5 Options...
More informationInstalling Act! for New Users
Installing Act! for New Users Installing Act! for New Users 2017 Swiftpage ACT! LLC. All Rights Reserved. Swiftpage, Act!, and the Swiftpage product and service names mentioned herein are registered trademarks
More informationVMS User s Guide: PMM Utility
Release 1.7 December 2008 NOTICE All rights reserved. No part of this document may be changed, reproduced or transmitted in any form or by any means (electronic, photocopying, recording, or otherwise)
More informationWorkshare Compare 8. Getting Started Guide
Workshare Compare 8 Getting Started Guide Version 1.0 October 2013 Company Information Workshare Compare Getting Started Guide Workshare Ltd. (UK) 20 Fashion Street London E1 6PX UK Workshare Inc. (USA)
More informationCisco TEO Adapter Guide for Microsoft Windows
Cisco TEO Adapter Guide for Microsoft Windows Release 2.3 April 2012 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800
More informationSCS 4.0 SIP Trunking Configuration Guide for Skype Connect. Issue 1.0
SCS 4.0 SIP Trunking Configuration Guide for Skype Connect Issue 1.0 Abstract This document provides guidelines for deploying SCS 4.0 with Skype using SIP Trunking. 1 of 11 2010 Avaya Inc. All Rights Reserved.
More informationRelativity Data Server
Relativity Data Server Micro Focus The Lawn 22-30 Old Bath Road Newbury, Berkshire RG14 1QN UK http://www.microfocus.com Copyright Micro Focus 2009-2015. All rights reserved. MICRO FOCUS, the Micro Focus
More informationActive Directory Reporter Quick start Guide
Active Directory Reporter Quick start Guide Software version 5.0.0.0 General Information: info@cionsystems.com Online Support: support@cionsystems.com Copyright 2017 CionSystems Inc., All Rights Reserved
More informationBalance Point Technologies, Inc. MAX Toolbar for Microsoft Dynamics GP V2013. User Guide
Balance Point Technologies, Inc. MAX Toolbar for Microsoft Dynamics GP V2013 User Guide MAX Toolbar for Microsoft Dynamics GP V2013 Copyright Manual copyright 2013 Balance Point Technologies, Inc. All
More informationConfiguring Microsoft Windows Shared
Application Notes Mar. 2018 Configuring Microsoft Windows Shared Folder Permissions in QES 2018 QNAP Systems, Inc. All Rights Reserved. 1 Notices This user manual provides detailed instructions of using
More informationDME-N Network Driver Installation Guide for M7CL
DME-N Network Driver Installation Guide for M7CL ATTENTION SOFTWARE LICENSE AGREEMENT PLEASE READ THIS SOFTWARE LICENSE AGREEMENT ( AGREEMENT ) CAREFULLY BEFORE USING THIS SOFTWARE. YOU ARE ONLY PERMITTED
More informationManagement Console for SharePoint
Management Console for SharePoint User Guide Copyright Quest Software, Inc. 2009. All rights reserved. This guide contains proprietary information, which is protected by copyright. The software described
More informationProphet 21 Middleware Installation Guide. version 12.16
version 12.16 Disclaimer This document is for informational purposes only and is subject to change without notice. This document and its contents, including the viewpoints, dates and functional content
More informationQuest Knowledge Portal 2.9
Quest May 2017 These release notes provide information about the Quest Knowledge Portal release. Topics: About this release New features Known issues System requirements Product licensing Upgrade and installation
More informationContents. Raiser's Edge Integration. Overview of Raiser s Edge Integration 2
Raiser's Edge Integration Last Updated: 08/05/2016 for ResearchPoint 4.91 Contents Overview of Raiser s Edge Integration 2 Set Up Integration 2 ResearchPoint Search of Raiser's Edge Records 7 Raiser's
More informationAbout One Identity Quick Connect for Base Systems 2.4.0
One Identity Quick Connect for Base Systems 2.4.0 October 2018 These release notes provide information about the One Identity Quick Connect for Base Systems release. About New features Resolved issues
More informationSecureAssist Rulepack Configurator v User Guide December 2015
SecureAssist Rulepack Configurator v. 2.4.1 User Guide December 2015 Copyright 2015 by Codiscope, LLC. All rights reserved. No part or parts of this documentation may be reproduced, translated, stored
More informationOne Identity Starling Two-Factor AD FS Adapter 6.0. Administrator Guide
One Identity Adapter 6.0 Administrator Guide Copyright 2017 Quest Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide
More informationEpicor Customer Profit Analyzer Installation Guide. New Install
Epicor Customer Profit Analyzer Installation Guide Disclaimer This document is for informational purposes only and is subject to change without notice. This document and its contents, including the viewpoints,
More informationipecs emg80 & emg800 & UCP User portal User Guide
ipecs emg80 & emg800 & UCP User portal User Guide Revision History SW version ISSUE DATE DESCRIPTION OF CHANGES V2.1.x 1.0 Aug., 2016 Initial Release Copyright 2016 Ericsson-LG Enterprise Co., Ltd. All
More informationMicrosoft Dynamics GP. Inventory Kardex
Microsoft Dynamics GP Inventory Kardex Copyright Copyright 2008 Microsoft Corporation. All rights reserved. Complying with all applicable copyright laws is the responsibility of the user. Without limiting
More informationEnterprise Vault.cloud CloudLink Google Account Synchronization Guide. CloudLink to 4.0.3
Enterprise Vault.cloud CloudLink Google Account Synchronization Guide CloudLink 4.0.1 to 4.0.3 Enterprise Vault.cloud: CloudLink Google Account Synchronization Guide Last updated: 2018-06-08. Legal Notice
More informationSafeNet Authentication Manager
SafeNet Authentication Manager Integration Guide All information herein is either public information or is the property of and owned solely by Gemalto NV. and/or its subsidiaries who shall have and keep
More informationSkynax. Push Messaging. Integration Guide
Skynax Push Messaging Integration Guide Disclaimer Honeywell International Inc. ( HII ) reserves the right to make changes in specifications and other information contained in this document without prior
More informationCopyright SolarWinds. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled,
APM Migration Introduction... 3 General Requirements... 3 Database Requirements... 3 Stopping APM Services... 4 Creating and Restoring Orion Database Backups... 4 Creating a Database Backup File with Database
More informationSystem Management Guide Version 7.52
Sage 500 Budgeting and Planning 2013 System Management Guide Version 7.52 Copyright Trademarks Program copyright 1995-2013 Sage Software, Inc. This work and the computer programs to which it relates are
More informationUSER MANUAL USB Bluetooth Adapter
USER MANUAL USB Bluetooth Adapter UBT-120 CONTENT 1. Introduction--------------------------------------------------------------------------------- 2 2. Package Content-------------------------------------------------------------------------
More informationTIBCO ActiveMatrix BPM Spotfire Visualizations
TIBCO ActiveMatrix BPM Spotfire Visualizations Software Release 3.0 May 2014 Two-Second Advantage 2 Important Information SOME TIBCO SOFTWARE EMBEDS OR BUNDLES OTHER TIBCO SOFTWARE. USE OF SUCH EMBEDDED
More informationx10data Smart Client 6.5 for Windows Mobile Installation Guide
x10data Smart Client 6.5 for Windows Mobile Installation Guide Copyright Copyright 2009 Automated Data Capture (ADC) Technologies, Incorporated. All rights reserved. Complying with all applicable copyright
More informationQuest Recovery Manager for Active Directory 9.0. Quick Start Guide
Quest Recovery Manager for Active Directory 9.0 Quick Start Guide Copyright 2017 Quest Software Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software
More informationMaintenance of Dashboards
Procura Health Management Systems Contact Procura Corporate Office: 1112 Fort St., Suite 600 Victoria BC, Canada, V8V3K8 Phone: 1.877.776.2872 FAX: 250.380.1866 support@goprocura.com Software version Procura
More informationUpgrading the Procura Database
Procura Health Management Systems Contact Procura Corporate Office 600-1112 Fort Street, Victoria, BC, Canada V8V 3K8 Phone: 1.877.776.2872 FAX: 250.380.1866 support@goprocura.com Software version Procura
More informationONVIF Device Test Tool v12.06 Installation Guide
ONVIF Device Test Tool v12.06 Installation Guide June, 2012 Copyright ONVIF 2012 http://www.onvif.org/ Copyright 2012 by ONVIF. All rights reserved. Recipients of this document may copy, distribute, publish,
More informationLiteSpeed for SQL Server 6.1. Configure Log Shipping
LiteSpeed for SQL Server 6.1 Configure Log Shipping 2010 Quest Software, Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide
More informationAvaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007
Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Version: 04.01 Document Number: NN43001-123
More informationQuest VROOM Quick Setup Guide for Quest Rapid Recovery for Windows and Quest Foglight vapp Installers
Quest VROOM Quick Setup Guide for Quest Rapid Recovery for Windows and Quest Foglight vapp Installers INTRODUCTION Setup of Quest VROOM requires installation of Rapid Recovery and Foglight for Virtualization
More informationWesthold Sign Master User Manual. Version
Westhold Sign Master User Manual Version 1.0.0.5 This manual was written for use with the Westhold Sign Master for Windows software version 1.0.0.1. This manual and the Westhold Sign Master software described
More informationSkynax. Remote Assist Console. User Guide
Skynax Remote Assist Console User Guide Disclaimer Honeywell International Inc. ( HII ) reserves the right to make changes in specifications and other information contained in this document without prior
More informationNexio G-Scribe Data Source Wizard
Nexio G-Scribe Data Source Wizard 6/17/2014 175-100330-00 Publication Information 2014 Imagine Communications. Proprietary and Confidential. Imagine Communications considers this document and its contents
More informationMicrosoft Dynamics GP. Extender User s Guide
Microsoft Dynamics GP Extender User s Guide Copyright Copyright 2009 Microsoft Corporation. All rights reserved. Complying with all applicable copyright laws is the responsibility of the user. Without
More informationOne Identity Quick Connect for Base Systems 2.4. Administrator Guide
One Identity Quick Connect for Base Systems 2.4 Administrator Copyright 2017 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described
More informationAvaya Contact Center Express Release 4.1 XMPP Gateway
Avaya Contact Center Express Release 4.1 XMPP Gateway Release 4.1 January 2010 2005 to 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this
More informationVeritas Desktop Agent for Mac Getting Started Guide
Veritas Desktop Agent for Mac Getting Started Guide The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation
More informationSoftware Update C.09.xx Release Notes for the HP Procurve Switches 1600M, 2400M, 2424M, 4000M, and 8000M
Software Update C.09.xx Release Notes for the HP Procurve Switches 1600M, 2400M, 2424M, 4000M, and 8000M Topics: TACACS+ Authentication for Centralized Control of Switch Access Security (page 7) CDP (page
More informationBluetooth USB User Guide. Revision A July 12, 2006 Part Number GC
Bluetooth USB User Guide Revision A July 12, 2006 Part Number GC-800-316 Copyright and Trademark Copyright 2005, Grid Connect, Inc. All rights reserved. No part of this manual may be reproduced or transmitted
More information