USER S GUIDE MFC-210C MFC-410CN

Transcription

1 USER S GUIDE MFC-210C MFC-410CN

2 If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-210C and MFC-410CN (Circle your model number) Serial Number:* Date of Purchase: Place of Purchase: * The serial number is on the back of the unit. Retain this User s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at By registering your product with Brother, you will be recorded as the original owner of the product Brother Industries, Ltd.

3 THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. i

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5 Safety precautions To use the MFC safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage electrodes inside the MFC. Before you clean the MFC, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket. Do not handle the plug with wet hands. Doing this might cause an electrical shock. To prevent injuries, be careful not to put your hands on the edge of the MFC under the scanner cover. To prevent injuries, be careful not to touch the area shaded in the illustration. When you move the MFC, place a hand at each side of the unit so you are supporting the base when you lift it. (See the illustration on the right.) Do not carry the MFC by holding the scanner cover. iii

6 WARNING Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location. This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket in order to shut off power completely. IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool. 2. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use this product to report a gas leak in the vicinity of the leak. SAVE THESE INSTRUCTIONS iv

7 Choosing a location Place your MFC on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the MFC near a telephone socket and a standard, grounded electrical socket. Choose a location where the temperature remains between 10 and 35 C. Caution Avoid placing your MFC in a high-traffic area. Avoid placing your MFC on the carpet. Do not place near heaters, air conditioners, water, chemicals, or refrigerators. Do not expose the MFC to direct sunlight, excessive heat, moisture, or dust. Do not connect your MFC to electrical sockets controlled by wall switches or automatic timers. Disruption of power can wipe out information in the MFC s memory. Do not connect your MFC to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply. Avoid interference sources, such as speakers or the base units of cordless phones. v

8 Quick Reference Guide Sending Black & White Faxes Automatic Transmission Sending a fax 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Enter the fax number using Speed-Dial, Search or the dial pad. 4 Press Mono Start. The MFC starts scanning the first page. Next Page? 1.Yes 2.No(Dial) 5 Press 2 to begin dialling. Press Stop/Exit to cancel. Sending more than one page 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Enter the fax number using Speed-Dial, Search or the dial pad. 4 Press Mono Start or Colour Start. The MFC starts scanning the first page. Next Page? 1.Yes 2.No(Dial) 5 Press 1. 6 Place the next page on the scanner glass. The MFC starts scanning. (Repeat step 5 and 6 for each additional page.) 7 Press 2 to begin dialling. Press Stop/Exit to cancel. Storing numbers Storing Speed-Dial numbers 1 Press Menu/Set, 2, 3, 1. 2 Using the dial pad, enter a two-digit Speed-Dial location number, and then press Menu/Set. 3 Enter a number (up to 20 digits), and then press Menu/Set. 4 Enter a name up to 15 characters (or leave it blank), and then press Menu/Set. 5 Press Stop/Exit. vi

9 Dialling operations Speed-Dialling 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Press Search/Speed Dial, press #, and then press the two-digit Speed-Dial number. 4 Press Mono Start or Colour Start. Using Search 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Press Search/Speed Dial, and then enter the first letter of the name you re looking for. 4 Press or to search the memory. 5 Press Mono Start or Colour Start. Making copies 1 Press (Copy) to illuminate it in green. 2 Load your document. 3 Press Mono Start or Colour Start. vii

10 Table of Contents 1 Introduction Using this Guide Finding information Symbols used in this Guide Control panel overview Turning the MFC to Power Save condition Power Save Setting Load documents Using the scanner glass About paper Recommended Paper Handling and using special paper Paper type and size for each operation Paper weight, thickness and capacity Paper capacity of the output paper tray Printable area How to load paper, envelopes and post cards To load paper or other media To load envelopes To load post cards About fax machines Custom features Do you have BT s Call Minder on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake ECM (Error Correction Mode) Getting started Initial Setup Setting the Date and Time Setting Tone or Pulse dialling mode (Except for the Nordic Countries) Setting the Station ID Setting the Phone Line Type PABX and TRANSFER General Setup Setting the Mode Timer Setting the Paper Type Setting the Paper Size Setting the Ring Volume viii

11 Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send How to enter Fax mode How to dial Manual dialling Speed-Dialling Search Fax Redial How to Fax (B&W and Colour) Automatic transmission Colour fax transmission Manual transmission Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Not available for colour faxes) Real Time Transmission Checking job status Cancelling a fax in progress Cancelling a scheduled job Advanced sending operations Broadcasting (Not available for colour faxes) Overseas Mode Delayed Fax (Not available for colour faxes) (MFC-410CN only) Delayed Batch Transmission (Not available for colour faxes) (MFC-410CN only) Setup for Polled Transmit (Standard) (Not available for colour faxes) (MFC-410CN only) Setup for Polled Transmit with Secure Code (Not available for colour faxes) (MFC-410CN only) TX Lock Setting up the password Changing the TX Lock password Turning TX Lock on Turning TX Lock off ix

12 Faxing letter size documents from the scanner glass Setup Receive Basic receiving operations Choosing the Receive Mode To select or change your Receive Mode Setting the Ring Delay Setting the F/T Ring Time (Fax/Tel mode only) Fax Detect Printing a reduced incoming fax (Auto Reduction) Printing a fax from the memory (MFC-410CN only) Reception into memory (Not available for colour fax reception) Polling (MFC-410CN only) Secure Polling Setup for Polling Receive (Standard) Setup for Polling Receive with Secure Code Setup Delayed Polling Receive Sequential Polling Quick-Dial numbers and dialling options Storing numbers for easy dialling Storing Speed-Dial numbers Changing Speed-Dial numbers Setting up Groups for Broadcasting Dialling options Access codes and credit card numbers Pause Tone or Pulse Remote Fax Options (MFC-410CN only) (Not available for colour faxes) Setting up Fax Forwarding Setting Fax Storage Setting PC Fax Receive Turning off Remote Fax Options Setting your Remote Access Code Remote Retrieval Using your Remote Access Code Remote commands Retrieving fax messages Changing your Fax Forwarding number x

13 xi 7 Printing reports Fax settings and activity Customizing the Transmission Verification Report Setting the Journal Period Printing reports How to print a report Making copies Using the MFC as a copier Enter Copy mode Making a single copy Making multiple copies Stop copying Using the Copy Options key (Temporary settings) Changing the temporary copy settings Increasing copy speed or quality Enlarging or reducing the image copied Setting paper type Setting paper size Adjusting brightness Making N in 1 copies or a poster (Page Layout) (MFC-410CN only) Changing the default copy settings Increasing copy speed or quality Adjusting brightness Adjusting contrast Adjusting colour saturation Legal limitations Walk-Up PhotoCapture Center Introduction PhotoCapture Center requirements Getting started Printing the Index (Thumbnails) Printing images DPOF printing Changing the default settings Increasing print speed or quality Setting the paper & size Adjusting brightness Adjusting contrast Colour enhancement (MFC-410CN only) Cropping Borderless

14 Understanding the Error Messages Using PhotoCapture Center from your PC Using PhotoCapture Center for scanning documents Important information For your safety IT power system (For Norway only) LAN connection (MFC-410CN only) International ENERGY STAR Compliance Statement Important safety instructions Trademarks Troubleshooting and routine maintenance Troubleshooting Error messages Printer jam or paper jam Paper is jammed inside the paper tray Paper is jammed inside the MFC If you are having difficulty with your MFC How to change LCD language Compatibility How to improve print quality Cleaning the print head Checking the print quality Checking the printing alignment Checking the ink volume Packing and shipping the MFC Routine maintenance Cleaning the scanner Cleaning the MFC printer platen Replacing the ink cartridges A Appendix A... A-1 Telephone services...a-1 BT Call Sign (For U.K. Only)...A-1 To enable the MFC to work with BT Call Sign (Only with your external phone)...a-1 Advanced receiving operations...a-2 Operation from extension telephones...a-2 For Fax/Tel mode only...a-2 Fax/Tel mode in the power save condition...a-2 Using a cordless external handset...a-3 Changing the remote codes...a-3 Connecting an external device to your MFC...A-4 xii

15 xiii Connecting an external telephone... A-4 Connecting an external telephone answering device (TAD)... A-5 Sequence... A-5 Connections... A-6 Recording outgoing message (OGM) on an external TAD... A-7 Using extension telephones (For U.K. only)... A-8 Multi-line connections (PBX)... A-10 If you are installing the MFC to work with a PBX... A-10 Custom features on your phone line... A-10 B Appendix B... B-1 On-screen programming... B-1 Menu table... B-1 Memory storage... B-1 Navigation keys... B-2 Entering Text... B-12 Inserting spaces... B-12 Making corrections... B-12 Repeating letters... B-12 Special characters and symbols... B-13 G Glossary... G-1 S Specifications... S-1 Product description... S-1 General... S-1 Print media... S-2 Copy... S-3 PhotoCapture Center... S-4 Fax... S-5 Scanner... S-6 Printer... S-7 Interfaces... S-7 Computer requirements... S-8 Consumable items... S-9 Network (LAN) (MFC-410CN only)... S-10 Optional External Wireless Print/Scan Server (NC-2200w)... S Index...I-1 13 Remote Retrieval Access card (MFC-410CN only)... R-1

16 1 Introduction Using this Guide Thank you for buying a Brother Multi-Function Center (MFC). Your MFC is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of your MFC by reading through this Guide. Finding information All the chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index at the back of this Guide. Symbols used in this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. To make things clearer and to help you press the correct keys, we used special fonts and added some of the messages that will appear in the LCD. Bold Bold typeface identifies specific keys on the MFC control panel. Italics Italicized typeface emphasizes an important point or refers you to a related topic. Courier New Courier New type face identifies the messages on the LCD of the MFC. Warnings inform you what to do to avoid possible personal injury. Cautions specify procedures you must follow or avoid to prevent possible damage to the MFC. Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features. Improper Setup alerts you to devices and operations that are not compatible with the MFC. INTRODUCTION 1-1

17 Control panel overview 1 Redial/Pause Redials the last number you called. It also inserts a pause in quick dial numbers. 2 Tel/R This key is used to have a telephone conversation after picking up the external handset in F/T pseudo-ringing. Also, use this key to transfer a call to another extension when it is connected to a PABX. 3 Ink Management Lets you clean the print head, check the print quality, and check the available ink volume. 4 Dial Pad Use these keys to dial telephone or fax numbers and as a keyboard for entering information into the MFC. The # key lets you temporarily switch the dialling mode during a telephone call from Pulse to Tone. 5 Mode keys: PhotoCapture Lets you access the PhotoCapture Center mode. Copy Lets you access Copy mode. Fax Lets you access Fax mode. Scan Lets you access Scan mode. 6 Copy Options You can quickly and easily select temporary settings for copying. 7 Fax Resolution Sets the resolution when you send a fax. 8 Mono Start Lets you start sending faxes or make copies in black and white. Also lets you start a scanning operation (in colour or mono, depending on the scanning setting on your PC). 1-2 INTRODUCTION

18 9 Colour Start Lets you start sending faxes or make copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scanning setting on your PC). < Stop/Exit Stops an operation or exits from the menu. A Navigation keys: Menu/Set The same key is used for Menu and Set operations. Lets you access the Menu to program and store your settings in the MFC. When using the speaker or during ringing in fax mode, you can press these keys to adjust the volume. Search/Speed Dial Lets you look up numbers that are stored in the dialling memory. It also lets you dial stored numbers by pressing # and a two-digit number. Press to scroll backward to a menu selection. or Press to scroll through the menus and options. B Liquid Crystal Display (LCD) Displays messages on the screen to help you set up and use your MFC. The LCD examples in this guide are for models with a two-line display. There may be slight differences between the examples provided and models with a one-line display. C Power Save You can turn the MFC to power save condition. INTRODUCTION 1-3

19 Turning the MFC to Power Save condition When the MFC is idle, you can turn it to Power Save condition by pressing the Power Save key. In Power Save mode, the MFC will receive telephone calls as normal. For further information on receiving faxes in the power save condition, please see the table on page 1-5. The delayed faxes that have been set up will be sent (MFC-410CN only). You can even retrieve faxes using Remote Retrieval if you are away from your MFC (MFC-410CN only). If you want to do other operations, you must turn the MFC back on. Turning the MFC to Power Save condition Press and hold down the Power Save Shutting Down key until the LCD shows: The LCD light will go off. Turning the MFC to Power Save condition off Press and hold down the Power Save Please Wait key until the LCD shows: The LCD will show the date and time (Fax mode). Even if you turned the MFC off, it will periodically clean the print head to preserve print quality. If you unplug the AC power cord, no MFC operations will be available. You can turn the MFC Off by customizing the Power Save key as shown next page. In this Off mode, no MFC operation will be available. (See Power Save Setting on page 1-5.) The external telephone is always available. 1-4 INTRODUCTION

20 Power Save Setting You can customize the machine s Power Save key. The default mode is Fax Receive:On, so your machine can receive faxes or calls even when the machine is in Power Save mode. If you do not want your machine to receive faxes or calls, turn this setting to Fax Receive:Off. (See Turning the MFC to Power Save condition on page 1-4.) 1 Press Menu/Set, 1, 6. 2 Press or to select Off (or On). 3 4 Press Stop/Exit. (For MFC-410CN) On/Off Setting Receive Mode Available Operations Fax Receive:On (default) (For MFC-210C) Fax Only External TAD Manual Fax/Tel* Fax Receive, Fax Detect, Delayed Fax, Remote Fax Option, Remote Retrieval: You cannot receive a fax with Mono Start or Colour Start. Delayed Fax and Remote Fax Option should be set before you switch off the MFC. Delayed Fax, Fax Detect: You cannot receive a fax with Mono Start or Colour Start. * You cannot receive a fax automatically even if you have set the receive mode to Fax/Tel. Delayed Fax should be set before you switch off MFC. Fax Receive:Off No MFC operations will be available. On/Off Setting Receive Mode Available Operations Fax Receive:On (default) Fax Only External TAD Manual Fax/Tel* Fax Receive, Fax Detect: You cannot receive a fax with Mono Start or Colour Start. Fax Detect: You cannot receive a fax with Mono Start or Colour Start. * You cannot receive a fax automatically even if you have set the receive mode to Fax/Tel. Fax Receive:Off No MFC operations will be available. INTRODUCTION 1-5

21 Load documents Using the scanner glass You can use the scanner glass to fax pages of a book or one page at a time. Documents can be up to A4 size (21.6 to 29.7 cm). 1 Lift the document cover. Place documents face down on the Scanner Glass 2 Using the document guidelines on the left, center the document face down on the scanner glass. 3 Close the document cover. If the document is a book or is thick, do not slam the cover or press on it. 1-6 INTRODUCTION

22 About paper The print quality can be affected by the type of paper you use in the MFC. To get the best print quality for the settings you ve chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before purchasing large quantities. For best results, use the recommended paper. When you print on inkjet paper (coated paper), transparencies and glossy paper, be sure to select the proper media in the Basic tab of the printer driver or in the Paper Type setting of the menu (Menu/Set, 1, 2). When you print on Brother glossy paper, load the instruction sheet included with the glossy paper in the paper tray first, and then place the glossy paper on the instruction sheet. When you use transparencies or glossy paper, remove each sheet immediately to prevent smudging or paper jams. Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and stain your fingers. Recommended Paper To get the best print quality, we suggest using Brother paper. (See table below.) If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities. We recommend using 3M Transparency Film when you print on transparencies. Brother Paper Paper Type A4 Plain A4 Glossy A4 Inkjet (Photo Matte) Item BP60PA BP60GLA BP60MA INTRODUCTION 1-7

23 Handling and using special paper Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. The coated side of glossy paper is shiny. Avoid touching the shiny (coated) side. Load glossy paper with the shiny side facing down. Avoid touching either side of transparencies, because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing. Do not use paper: that are damaged, curled, wrinkled, or irregularly shaped 2 mm or longer 2 mm or longer that are extremely shiny or highly textured that were previously printed by a printer that cannot be arranged uniformly when stacked that are made with a short grain 1-8 INTRODUCTION

24 Paper type and size for each operation Paper Type Paper Size Usage Fax Copy PhotoCapture Printer Cut Paper Letter 216 x 279 mm (8 1/2" x 11") Yes Yes Yes Yes A4 210 x 297 mm (8.3" x 11.7") Yes Yes Yes Yes Legal 216 x 356 mm (8 1/2" x 14") Yes Yes - Yes Executive 184 x 267 mm (7 1/4" x 10 1/2") Yes JIS B5 182 x 257 mm (7.2" x 10.1") Yes A5 148 x 210 mm (5.8" x 8.3") - Yes - Yes A6 105 x 148 mm (4.1" x 5.8") Yes Cards Photo 102 x 152 mm (4" x 6") - Yes Yes Yes Photo L 89 x 127 mm (3 1/2" x 5") Yes Photo 2L 127 x 178 mm (5" x 7") - - Yes Yes Index Card 127 x 203 mm (5" x 8") Yes Post Card x 148 mm (3.9" x 5.8") Yes Post Card 2 (Double) 148 x 200 mm (5.8" x 7.9") Yes Envelopes C5 Envelope 162 x 229 mm (6.4" x 9") Yes DL Envelope 110 x 220 mm (4.3" x 8.7") Yes COM x 241 mm (4 1/8" x 9 1/2") Yes Monarch 98 x 191 mm (3 7/8" x 7 1/2") Yes JE4 Envelope 105 x 235 mm (4.1" x 9.3") Yes Transparencies Letter 216 x 279 mm (8 1/2" x 11") - Yes - Yes A4 210 x 297 mm (8.3" x 11.7") - Yes - Yes INTRODUCTION 1-9

25 Paper weight, thickness and capacity Paper Type Weight Thickness No. of sheets Cut Paper Plain Paper 64 to 120 g/m 2 (17 to 32 lb) Inkjet Paper 64 to 200 g/m 2 (17 to 53 lb) Glossy Paper Up to 220 g/m 2 (Up to 58 lb) Cards Photo Card Up to 240 g/m 2 (Up to 64 lb) Index Card Up to 120 g/m 2 (Up to 32 lb) Post Card Up to 200 g/m 2 (Up to 53 lb) 0.08 to 0.15 mm (0.003" to 0.006") 0.08 to 0.25 mm (0.003" to 0.01") Up to 0.25 mm (Up to 0.01") Up to 0.28 mm (Up to 0.01") Up to 0.15 mm (Up to 0.006") Up to 0.23 mm (Up to 0.01") Envelopes - Up to 0.52 mm (Up to 0.02") Transparencies * * Up to 50 sheets for Legal size paper (80 g/m 2 ). * Up to 100 sheets of 80 g/m 2. Paper capacity of the output paper tray Output Paper Tray Up to 25 sheets of 80 g/m 2 (A4) Transparencies or glossy paper must be picked up from the output paper tray one page at a time to avoid smudging. Legal paper cannot be stacked on the output paper tray INTRODUCTION

26 Printable area The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. 1 Cut Sheet Paper Envelopes unprintable area 2 3 mm 3 mm 3 mm 1Top 2Bottom 3Left 4Right Cut Sheet 3 mm (0 mm)* 1 (0 mm)* 1 (0 mm)* 1 (0 mm)* 1 Envelopes 12 mm 24 mm 3 mm 3 mm *1 When you set the Borderless feature to On. Printable area depends on the Printer driver settings. The figures above are approximate and the printable area may vary depending on the type of cut sheet paper you are using. INTRODUCTION 1-11

27 How to load paper, envelopes and post cards To load paper or other media 1 Pull the paper tray completely out of the MFC and remove the output paper tray. 2 Press and slide the paper side guide to fit the paper width. Paper Side Guide 3 Pull out the paper support and unfold the paper support flap. Paper Support Paper Support Flap Use the paper support flap for Letter, Legal and A INTRODUCTION

28 4 Fan the stack of paper well to avoid paper jams and mis-feeds. 5 Gently insert the paper into the paper tray print side down and the leading edge (top of the paper) in first. Check that the paper is flat in the tray and below the maximum paper mark. Maximum Paper Mark Make sure the paper side guides touch the sides of the paper. Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems. 6 Put the output paper tray back on and push the paper tray firmly back into the MFC. INTRODUCTION 1-13

29 To load envelopes Use envelopes that weigh from g/m 2. Some envelopes require margin settings in the application. Make sure you do a test print first. To prevent possible damage to the feeding mechanism, do not use the types of envelopes shown below. DO NOT USE ENVELOPES: that are of a baggy construction that are embossed (have raised writing on them) that have clasps on them that are not sharply creased that are preprinted on the inside Glue Rounded flap Double flap Triangular flap How to load envelopes 1 Before loading, press the corners and sides of the envelopes to make them as flat as possible. If the envelopes are double-feeding, put one envelope in the paper tray at a time INTRODUCTION

30 2 Insert the envelopes into the paper tray with the address side down and the leading edge (top of the envelopes) in first. Slide the paper side guide to fit the width of the envelopes. If you have problems when printing on envelopes, try the following suggestions: 1 Open the envelope flap. 2 Make sure the open flap is either to the side of the envelope or to the back edge of the envelope when printing. 3 Adjust the size and margin in your application. To load post cards 1 Raise the paper stop and insert the post cards into the paper tray. Slide the paper side guide to fit the width of the post cards. INTRODUCTION 1-15

31 About fax machines Custom features Do you have BT s Call Minder on the phone line? If you have Call Minder on the phone line where you will install your new MFC, there is a strong possibility that Call Minder and the MFC may conflict with each other while receiving incoming calls. Why should there be problems? Since both the MFC and Call Minder will pick up the call, after the number of rings you have set, each of them has the ability to keep the other from receiving calls. For example, if Call Minder is set to answer after two rings and your MFC is set to answer after four, Call Minder will stop your MFC from receiving faxes. If you set Call Minder and the Brother MFC to answer after the same number of rings, there is no way of knowing which one will answer first. It is important to remember that neither Call Minder nor the MFC can pass the call back to the other after the call has been answered. How can you avoid possible problems? A very good way to avoid problems like the one mentioned, is to get a second phone number on your present phone line. Many people with Call Minder choose an alternative service, which is called BT Call Sign, and they are very satisfied with it. (See BT Call Sign (For U.K. Only) on page A-1.) Another way to avoid possible problems is to replace BT s Call Minder with an answering machine. Your Brother MFC is designed to work with an answering machine or TAD (telephone answering device). (See Connecting an external telephone answering device (TAD) on page A-5.) 1-16 INTRODUCTION

32 Fax tones and handshake When someone is sending a fax, the MFC sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You ll hear them after you dial and press Mono Start or Colour Start and they will continue for about 60 seconds after dialling. During that time, the sending machine must begin the handshake, or connection, with the receiving machine. Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You will soon learn to listen for these quiet beeps each time you answer a phone on your fax line, so you will know if you are receiving a fax message. The receiving fax responds with fax receiving tones, which are loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows Receiving. If your MFC is set to the Fax Only mode, it will answer every call automatically with fax receiving tones. If the other person hangs up, your MFC will continue to send the chirps for about 40 seconds, and the LCD continues to show Receiving. To cancel receiving, press Stop/Exit. The fax handshake is the time in which the sending machine s CNG tones and the receiving machine s chirps overlap. This must be for at least 2 to 4 seconds, so both machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialed. So it is important for the receiving machine to answer the call in as few rings as possible. When you have an external Telephone Answering Device (TAD) on your fax line, your TAD will decide the number of rings before the call is answered. INTRODUCTION 1-17

33 ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the MFC to check a fax transmission while it is in progress. If the MFC detects errors during fax transmission, it resends the pages of the fax that had an error. ECM transmissions are only possible between fax machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the MFC. Your MFC must have enough memory for this feature to work INTRODUCTION

34 2 Getting started Initial Setup Setting the Date and Time When the MFC is not in use it will display the date and time. If you set up the Station ID the date and time displayed by your MFC will be printed on every fax you send. If there is a power failure, you may have to reset the date and time. No other settings will be affected. 1 Press Menu/Set, 0, 2. 2 Enter the last two digits of the year. 3 Enter two digits for the month. (For example, enter 09 for September, or 10 for October.) 4 Enter two digits for the day. (For example, enter 06 for 6th.) 5 Enter the time in 24-Hour format. (For example, enter 15:25 for 3:25 P.M.) 6 Press Stop/Exit. The LCD now shows the date and time whenever the MFC is in Fax mode. Setting Tone or Pulse dialling mode (Except for the Nordic Countries) 1 Press Menu/Set, 0, 4. 2 Press or to select Pulse (or Tone). 3 Press Stop/Exit. GETTING STARTED 2-1

35 Setting the Station ID You should store your name or company name and fax number so they print on all fax pages you send. It is important that you enter the fax number in the internationally standardized format, i.e. in accordance with the following strict sequence: The + (plus) character (by pressing key) Your Country Code (e.g. 44 for the United Kingdom, 41 for Switzerland) Your local area code minus any leading 0 ( 9 in Spain) A space Your number on the local exchange, using spaces to aid readability as appropriate. As an example, if the machine is installed in the United Kingdom and the same line is to be used for both fax and voice calls, and your national telephone number is , then you must set the fax and telephone number parts of your station ID as: Press Menu/Set, 0, 3. 2 Enter your fax number (up to 20 digits). You cannot enter a hyphen in the fax number. To enter a space press once between numbers. 3 Use the dial pad to enter your name (up to 20 characters). (See Entering Text on page B-12.) 4 Press Stop/Exit. If the Station ID has already been programmed, the LCD will ask you to press 1 to make a change or 2 to exit without changing. 2-2 GETTING STARTED

36 Setting the Phone Line Type If you are connecting the MFC to a line that features a PABX (PBX), ADSL or ISDN to send and receive faxes, it is also necessary to change the Phone Line Type accordingly by completing the following steps. 1 Press Menu/Set, 0, 5. 2 Press or to select PBX, ADSL, ISDN (or Normal). 3 Press Stop/Exit. PABX and TRANSFER The MFC is initially set to be connected with PSTN (Public Switched Telephone Network) lines. However, many offices use a central telephone system or Private Automatic Branch Exchange (PABX). Your MFC can be connected to most types of PABX. The MFC s recall feature supports timed break recall only (TBR). TBR will work with most PABX systems allowing you to gain access to an outside line, or transfer calls to another extension. The feature works when the Tel/R key is pressed. You can program a Tel/R keypress as part of a number stored in a Speed-Dial location. When programming the Speed-Dial number (Menu/Set or 2-3-2) press Tel/R first (the screen displays "!"), then enter the telephone number. If you do this, you do not need to press Tel/R each time before you dial using a Speed-Dial location. (See Storing numbers for easy dialling on page 5-1.) GETTING STARTED 2-3

37 General Setup Setting the Mode Timer The MFC has four temporary mode keys on the control panel: PhotoCapture, Copy, Fax and Scan. You can change the number of seconds or minutes the MFC takes after the last Copy, Scan or PhotoCapture operation before it returns to Fax mode. If you select Off, the MFC stays in the mode you used last. 1 Press Menu/Set, 1, 1. 2 Press or to select 0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Mins or Off. 3 4 Press Stop/Exit. Setting the Paper Type To get the best print quality, set the MFC for the type of paper you are using. 1 Press Menu/Set, 1, 2. 2 Press or to select Plain, Inkjet, Glossy or Transparency. 3 Press Stop/Exit. The MFC ejects paper with printed surfaces face up onto the paper tray in the front of the machine. When you use transparencies or glossy paper, remove each sheet immediately to prevent smudging or paper jams. 2-4 GETTING STARTED

38 Setting the Paper Size You can use five sizes of paper for printing copies: Letter, Legal, A4, A5, and 10 x 15 cm and three sizes for printing faxes: Letter, Legal and A4. When you change the type of paper you load in the MFC, you will need to change the setting for Paper Size at the same time so your MFC can fit an incoming fax on the page. 1 Press Menu/Set, 1, 3. 2 Press or to select Letter, Legal, A4, A5 or 10x15cm. 3 Press Stop/Exit. Setting the Ring Volume You can turn the ring Off or you can select the ring volume level. 1 Press Menu/Set, 1, 4, 1. 2 Press or to select Low, Med, High or Off. 3 Press Stop/Exit. OR You can adjust the ring volume when your MFC is idle (not being used). In Fax mode, press or to adjust the volume level. Every time you press these keys, the MFC will ring so you can hear the active setting as the LCD shows it. The volume changes with each key press. The new setting will stay until you change it again. GETTING STARTED 2-5

39 Setting the Beeper Volume You can change the beeper volume. The default (factory) setting is Low. When the beeper is on, the MFC will beep when you press a key, make a mistake or you send or receive a fax. 1 Press Menu/Set, 1, 4, 2. 2 Press or to select your option. (Low, Med, High or Off) 3 Press Stop/Exit. Setting the Speaker Volume You can adjust the MFC s one-way speaker volume. 1 Press Menu/Set, 1, 4, 3. 2 Press or to select Low, Med, High or Off. 3 Press Stop/Exit. 2-6 GETTING STARTED

40 Turning on Automatic Daylight Savings Time You can set the MFC to change automatically for Daylight Savings Time. It will reset itself forward one hour in the Spring and backward one hour in the Autumn. Make sure you have set the correct day and time in the Date/Time setting. 1 Press Menu/Set, 1, 5. 2 Press or to select On (or Off). 3 Press Stop/Exit. Setting the LCD Contrast You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD from your position, try changing the contrast setting for improved viewing. 1 Press Menu/Set, 1, 7. 2 Press or to select Light or Dark. 3 Press Stop/Exit. GETTING STARTED 2-7

41 3 Setup Send How to enter Fax mode Before sending faxes, make sure (Fax) is illuminated in green. If not, press setting is Fax. (Fax) to enter Fax mode. The default How to dial You can dial in any way of the following ways. Manual dialling Press all of the digits of the phone or fax number. 3-1 SETUP SEND

42 Speed-Dialling Press Search/Speed Dial, #, and then the two digit Speed-Dial number. (See Storing Speed-Dial numbers on page 5-1.) two-digit number If the LCD shows Not Registered when you enter the Speed-Dial number, a number has not been stored for it. Search You can search for names you have stored in the Speed-Dial memories. Press Search/Speed Dial and the navigation keys to search. (See Storing Speed-Dial numbers on page 5-1.) To search numerically (MFC-410CN only) or * To search alphabetically, you can use the dial pad to enter the first letter of the name you are looking for. Fax Redial To search alphabetically* If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Mono Start or Colour Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and Mono Start or Colour Start. Redial/Pause only works if you dialled from the control panel. If you are sending a fax automatically and the line is busy, the MFC will automatically redial up to three times at five minutes intervals. SETUP SEND 3-2

43 How to Fax (B&W and Colour) Automatic transmission You can use the scanner glass to fax pages of a book or one page at a time. The documents can be up to A4 size. To cancel, press Stop/Exit. 1 If it is not illuminated in green, press (Fax). 2 Load your document on the scanner glass. 3 Dial the fax number. Press Mono Start or Colour Start. The MFC starts scanning the first page. If you press Colour Start, the MFC starts sending. 4 To send a single page, press 2 (or press Mono Start again). Next Page? 1.Yes 2.No(Dial) The MFC starts sending the document. OR To send more than one page, press 1 and go to Step 5. 5 Place the next page on the scanner Set Next Page glass. Then Press Set The MFC starts scanning. (Repeat Steps 4 and 5 for each additional page.) If the memory is full and you are faxing a single page, it will be sent in real time. You cannot send multiple pages for colour faxes. 3-3 SETUP SEND

44 Colour fax transmission Your MFC can send a colour fax to machines that support this feature. However, colour faxes cannot be stored in the memory. When you send a colour fax, the MFC will send it in real time (even if Real Time TX is set to Off). (MFC-410CN) Delayed fax and Polling Transmit features are not available in colour. Manual transmission Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax. 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Pick up the handset of the external phone and listen for a dial tone. 4 Dial the fax number you want to call. 5 When you hear the fax tone, press Mono Start or Colour Start. 6 Press 1 to send a fax. 1.Send 2.Receive 7 Replace the handset of the external phone. SETUP SEND 3-4

45 Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these settings: contrast, resolution, overseas mode, delayed fax timer (MFC-410CN only), polling transmission (MFC-410CN only) or real time transmission. 1 If it is not illuminated in green, press (Fax). After each setting is accepted, the LCD will ask if you want to enter more settings: 2 Press 1 to select more settings. The LCD will return to the Setup Send menu. OR Press 2 if you have finished choosing settings and go to the next step. Contrast Next 1.Yes 2.No If your document is very light or very dark, you may want to change the contrast. Use Light to send a light document. Use Dark to send a dark document. 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Press Menu/Set, 2, 2, 1. 4 Press or to select Auto, Light or Dark. 3-5 SETUP SEND

46 Fax Resolution You can use the Fax Resolution key to change the setting temporarily (for this fax only). In Fax mode (Fax), press Fax Resolution and or to select the setting you want, and then press Menu/Set. OR You can change the default setting: 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Press Menu/Set, 2, 2, 2. 4 Press or to select the resolution you want. Standard Fine S.Fine Photo Suitable for most typed documents. Good for small print and transmits a little slower than Standard resolution. Good for small print or artwork and transmits slower than Fine resolution. Use when the document has varying shades of gray or is a photograph. This has the slowest transmission time. SETUP SEND 3-6

47 Dual Access (Not available for colour faxes) You can dial a number, and begin scanning the fax into memory even when the MFC is sending from memory or receiving faxes. The LCD shows the new job number and available memory. Your MFC normally uses Dual Access. However, to send a colour fax, the MFC will send the document in real time (even if Real Time TX is Off). The number of pages you can scan into the memory will vary depending on the data that is printed on them. If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel scanning. If you get an Out of Memory message while scanning a subsequent page, you can press Mono Start to send the pages scanned so far, or press Stop/Exit to cancel the operation. 3-7 SETUP SEND

48 Real Time Transmission When you are sending a fax, the MFC will scan the documents into the memory before sending. Then, as soon as the phone line is free, the MFC will start dialling and sending. If the memory becomes full, the MFC will send the document in real time (even if Real Time TX is set to Off). Sometimes, you may want to send an important document immediately, without waiting for memory transmission. You can set Real Time TX to On for all documents or for the next fax only. If you want to fax multiple pages from the scanner glass, Real Time Transmission should be set to Off. 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 For MFC-210C, press Menu/Set, 2, 2, 3. For MFC-410CN, press Menu/Set, 2, 2, 5. 4 To change the default setting, press or to select On (or Off). OR For the next fax transmission only, press or to select Next Fax Only. 5 Press or to select On (or Off). In Real Time Transmission, the redial feature does not work. If you are sending a colour Fax, the MFC will send it in real time (even if Real Time TX is set to Off). SETUP SEND 3-8

49 Checking job status Check which jobs are still waiting in the memory to be sent. (If there are no jobs, the LCD shows No Jobs Waiting.) 1 For MFC-210C, press Menu/Set, 2, 5. For MFC-410CN, press Menu/Set, 2, 6. 2 If you have more than one job waiting, press or to scroll through the list. 3 Press Stop/Exit. Cancelling a fax in progress If you want to cancel a fax, while the MFC is scanning, dialling or sending it, press Stop/Exit. Cancelling a scheduled job You can cancel a fax job that is stored and waiting in the memory. 1 For MFC-210C, press Menu/Set, 2, 5. For MFC-410CN, press Menu/Set, 2, 6. Any jobs that are waiting will appear on the LCD. 2 If you have more than one job waiting, press or to select the job you want to cancel. OR If you only have one job waiting, go to Step 3. 3 Press 1 to cancel. To cancel another job go to Step 2. OR Press 2 to exit without cancelling. 4 Press Stop/Exit. 3-9 SETUP SEND

50 Advanced sending operations Broadcasting (Not available for colour faxes) Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, Speed-Dial numbers and up to 50 manually dialled numbers in the same broadcast. Press Menu/Set between each of the numbers. Use Search/Speed Dial to help you choose the numbers easily. (To set up Group dial numbers, see Setting up Groups for Broadcasting on page 5-3.) After the broadcast is finished, a Broadcast Report will be printed to let you know the results. 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Enter a number using Speed-Dial, a Group number, Search or manual dialling using the dial pad. (Example: Group number) 4 When the LCD displays the fax number or name of the other party, press Menu/Set. You will be asked to enter the next number. 5 Enter the next number. (Example: Speed-Dial number) 6 When the LCD displays the fax number or name of the other party, press Menu/Set. 7 After you have entered all the fax numbers, go to Step 8 to start the broadcast. 8 Press Mono Start. SETUP SEND 3-10

51 If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can broadcast faxes to as many as 70 (MFC-210C) or 130 (MFC-410CN) different numbers. The available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting. If you broadcast to the maximum numbers available, you will not be able to use Dual Access and Delayed fax (MFC-410CN only). Enter the long dialling sequence numbers as you would normally, but remember that each Speed-Dial number counts as one number, so the number of locations you can store becomes limited. If the memory is full, press Stop/Exit to stop the job or if more than one page has been scanned, press Mono Start to send the portion that is in the memory. Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas Mode. After you send a fax using this feature, the feature will turn itself off. 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 For MFC-210C, press Menu/Set, 2, 2, 4. For MFC-410CN, press Menu/Set, 2, 2, 7. 4 Press or to select On (or Off) SETUP SEND

52 Delayed Fax (Not available for colour faxes) (MFC-410CN only) During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time of day you enter in Step 4. 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Press Menu/Set, 2, 2, 3. 4 Press Menu/Set to accept the displayed time. Setup Send 3.Delayed Fax OR Enter the time you want the fax to be sent (in 24-hour format). (For example, enter 19:45 for 7:45 PM.) The number of pages you can scan into the memory depends on the amount of data that is printed on each page. SETUP SEND 3-12

53 Delayed Batch Transmission (Not available for colour faxes) (MFC-410CN only) Before sending the delayed faxes, your MFC will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time. 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 2, 4. 3 Press or to select On (or Off). 4 Press Stop/Exit. Setup Send 4.Batch TX Setup for Polled Transmit (Standard) (Not available for colour faxes) (MFC-410CN only) Polled Transmit is when you set up the MFC to wait with a document so another fax machine can retrieve it. 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Press Menu/Set, 2, 2, 6. 4 Press or to select Standard SETUP SEND

54 Setup for Polled Transmit with Secure Code (Not available for colour faxes) (MFC-410CN only) When you choose Polled TX:Secure, anyone who polls the machine must enter the polling secure code. 1 If it is not illuminated in green, press (Fax). 2 Load your document. 3 Press Menu/Set, 2, 2, 6. 4 Press or to select Secure. 5 Enter a four-digit number. The document will be stored and can be retrieved from any other fax machine until you delete the fax in memory by using the Cancelling a job menu setting. (See Cancelling a scheduled job on page 3-9.) You can use Secure Polling only with another Brother fax machine. SETUP SEND 3-14

55 TX Lock TX Lock lets you prevent unauthorized access to the MFC. While TX Lock is On the following operations are available: Receiving faxes Fax Forwarding (If Fax Forwarding was already On) (MFC-410CN only) Remote Retrieval (If Fax Storage was already On) (MFC-410CN only) While TX Lock is On the following operations are NOT available: Sending faxes Copy PC printing PC scanning PhotoCapture (MFC-410CN only) You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent when you turn TX Lock On, so they won't be lost. If you have selected Fax Forwarding or Fax Storage (Menu/Set, 2, 5) before you turn TX Lock On, then Fax Forwarding and Remote Retrieval will continue to work. To print the faxes in memory, turn TX Lock Off SETUP SEND

56 Setting up the password If you forget the TX Lock password, please contact your Brother dealer or Brother for assistance. 1 Press Menu/Set, 2, 0, 1. 2 Enter a 4-digit number for the password. 3 If the LCD shows Verify:, re-enter the password. Changing the TX Lock password 1 Press Menu/Set, 2, 0, 1. 2 Press or to select Set Password. 3 Enter a 4-digit number for the current password. 4 Enter a 4-digit number for a new password. 5 If the LCD shows Verify:, re-enter the password. Turning TX Lock on 1 Press Menu/Set, 2, 0, 1. 2 Press or to select Set TX Lock. 3 Enter the registered 4-digit password. The MFC goes offline and the LCD shows TX Lock Mode. SETUP SEND 3-16

57 Turning TX Lock off 1 2 Enter the registered 4-digit password. TX lock is automatically turned off. If you enter the wrong Password, the LCD shows Wrong Password and stays offline. The MFC will stay in TX Lock Mode until the registered password is entered. Faxing letter size documents from the scanner glass When documents are letter size, you need to set Scan Glass Size to letter, if you do not, the side portion of the faxes will be missing. 1 Press Menu/Set, 2, 2, 0. 2 Press or to select Letter (or A4). 3 Press Stop/Exit SETUP SEND

58 4 Setup Receive Basic receiving operations Choosing the Receive Mode There are four different Receive Modes for your MFC. You can choose the mode that best suits your needs. LCD How it works When to use it Fax Only (automatic receive) Fax/Tel (fax and telephone) (with an external or extension telephone for models without a handset) External TAD (with an external answering machine only) Manual (manual receive) (with an external or extension telephone for models without a handset or with BT Call Sign) The MFC automatically answers every call as a fax. The MFC controls the line and automatically answers every call. If the call is a fax it will receive the fax. If the call is not a fax it will ring (pseudo/double ring) for you to pick up the call. The external answering machine (TAD) automatically answers every call. Voice messages are stored on the external TAD. Fax messages are printed. You control the phone line and must answer every call yourself. For dedicated fax lines. Use this mode if you expect to receive lots of fax messages and few telephone calls. You cannot have an answering machine on the same line, even if it is on a separate wall socket/phone socket on the same line. You cannot use the telephone company s Voice Mail in this mode. Use this mode if you have connected an answering machine to your MFC. The External TAD setting works only with an external answering machine. Ring Delay does not work in this setting. Use this mode if you do not receive many fax messages, use BT Call Sign, or if you are using a computer on the same line. If you answer and hear fax tones, wait until the MFC takes over the call, then hang up. (See Fax Detect on page 4-4.) SETUP RECEIVE 4-1

59 To select or change your Receive Mode 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 0, 1. 3 Press or to select Fax Only, Fax/Tel, External TAD or Manual. 4 Press Stop/Exit. Current Receive Mode Fax : Fax Only F/T : Fax/Tel TAD : External TAD Mnl : Manual Setting the Ring Delay The Ring Delay sets the number of times the MFC rings before it answers in Fax Only or Fax/Tel mode. If you have extension phones on the same line as the MFC or subscribe to the telephone company s BT Call Sign service, keep the Ring Delay setting of 4. (See Operation from extension telephones on page A-2 and Fax Detect on page 4-4.) 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 1. 3 Press or to select how many times the line rings before the MFC answers (00-04 UK only)(00-05 Nordic countries only). (If you select 00, the line won t ring at all.) 4 Press Stop/Exit. 4-2 SETUP RECEIVE

60 Setting the F/T Ring Time (Fax/Tel mode only) If you set the Receive Mode to Fax/Tel, you ll need to decide how long the MFC will signal you with its special pseudo/double-ring when you have a voice call. (If it s a fax call, the MFC prints the fax.) This pseudo/double-ring happens after the initial ringing from the phone company. Only the MFC rings and no other phones on the same line will ring with the special pseudo/double-ring. However, you can still answer the call on any telephone on the same line as the MFC. (See For Fax/Tel mode only on page A-2.) 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 2. 3 Press or to select how long the MFC will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds). 4 Press Stop/Exit. Even if the caller hangs up during the pseudo/double-ringing, the MFC will continue to ring for the set time. SETUP RECEIVE 4-3

61 Fax Detect When you use this feature, you don t have to press Mono Start, Colour Start, or the Fax Receive Code 51 when you answer a fax call. Selecting On allows the MFC to receive fax calls automatically, even if you lift the handset of an extension or external phone. When you see Receiving on the LCD or when you hear chirps through the handset of an extension phone connected to another wall socket/phone socket, just replace the handset and your MFC will do the rest. If this feature is set to On, but your MFC does not connect a fax call when you lift an extension or external phone handset, press the Fax Receive Code 51. If you send faxes from a computer on the same phone line and the MFC intercepts them, set Fax Detect to Off. Selecting Off means you ll have to activate the MFC yourself by lifting the handset of an external or extension phone, and then press Mono Start or Colour Start on the MFC OR by pressing 51 if you are not at your MFC. (See Operation from extension telephones on page A-2.) 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 3. 3 Use or to select On (or Off). 4 Press Stop/Exit. 4-4 SETUP RECEIVE

62 Printing a reduced incoming fax (Auto Reduction) If you choose On, the MFC automatically reduces an incoming fax to fit on one page of A4, Letter or Legal size paper. The MFC calculates the reduction ratio by using the page size of the document and your Paper Size setting (Menu/Set, 1, 3). 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 5. 3 Use or to select On (or Off). 4 Press Stop/Exit. Setup Receive 5.Auto Reduction Turn on this setting if you receive faxes that are split onto two pages. However, if the document is too long the MFC may still print it on two pages. If left and right margins are cut off, turn on this setting. Printing a fax from the memory (MFC-410CN only) If you have selected Fax Forwarding or Fax Storage (Menu/Set, 2, 5, 1), you can still print a fax from the memory when you are at your MFC. (See Setting Fax Storage on page 6-2.) 1 Press Menu/Set, 2, 5, 3. 2 Press Mono Start. SETUP RECEIVE 4-5

63 Reception into memory (Not available for colour fax reception) As soon as the paper tray becomes empty during fax reception, the screen will display No Paper Fed; please put some paper in the paper tray. (See How to load paper, envelopes and post cards on page 1-12.) If the Memory Receive is On at this time... The current fax reception will continue, with the remaining page(s) being stored in memory, subject to available memory. Subsequent incoming faxes will also be stored into memory until the memory is full, following this no further incoming fax calls will be automatically answered. To print all data put fresh paper in the paper tray and press Mono Start or Colour Start. If the Memory Receive is Off at this time... The current fax reception will continue, with the remaining page(s) being stored in memory, subject to available memory. Subsequent incoming fax calls will not be automatically answered until fresh paper is put in the paper tray. To print the last fax received, put paper in the paper tray and press Mono Start or Colour Start. 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 6. 3 Use or to select On (or Off). 4 Press Stop/Exit. 4-6 SETUP RECEIVE

64 Polling (MFC-410CN only) Polling is the process of retrieving faxes from another fax machine. You can use your MFC to 'poll' other machines, or you can have someone poll your MFC. Everyone who is involved in Polling needs to set up their fax machines for Polling. When someone polls your MFC to receive a fax, they pay for the call. If you poll someone's fax machine to receive a fax, you pay for the call. Some fax machines do not respond to the Polling feature. Secure Polling Secure Polling is a way to keep your documents and others from falling into the wrong hands while the MFC is set up for polling. You can use Secure Polling only with another Brother fax machine. Anyone who polls to receive a fax must enter the polling secure code. Setup for Polling Receive (Standard) Polling Receive is when you call another fax machine to receive a fax from it. 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 7. 3 Press or to select Standard. 4 Enter the fax number you are polling. Press Mono Start or Colour Start. SETUP RECEIVE 4-7

65 Setup for Polling Receive with Secure Code You need to make sure you are using the same secure code as the other party. 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 7. 3 Press or to select Secure. 4 Enter a four-digit secure code. This is the same as the security code of the fax machine you are polling. 5 6 Enter the fax number you are polling. 7 Press Mono Start or Colour Start. Setup Delayed Polling Receive You can set the MFC to begin Polling Receive at a later time. 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 7. 3 Press or to select Timer. 4 Enter the time (in 24-hour format) you want to begin polling. For example, enter 21:45 for 9:45 PM. 5 6 Enter the fax number you are polling. Press Mono Start or Colour Start. The MFC makes the polling call at the time you entered. You can set up only one Delayed Polling. 4-8 SETUP RECEIVE

66 Sequential Polling The MFC can request documents from several fax units in a single operation. You just specify several destinations in Step 5. Afterwards, a Sequential Polling Report will be printed. 1 If it is not illuminated in green, press (Fax). 2 Press Menu/Set, 2, 1, 7. 3 Press or to choose Standard, Secure or Timer. Press Menu/Set when the screen displays the setting you want. 4 If you selected Standard, go to Step 5. If you selected Secure, enter a four-digit number and press Menu/Set, and then go to Step 5. If you selected Timer, enter the time (in 24-hour format) you want to begin polling and press Menu/Set, and then go to Step 5. 5 Specify the destination fax machines, which you wish to poll by using Speed-Dial, Search, a Group (see Setting up Groups for Broadcasting on page 5-3) or the dial pad. You must press Menu/Set between each location. 6 Press Mono Start or Colour Start. The MFC polls each number or group in turn for a document. Press Stop/Exit while the MFC is dialling to cancel the polling process. To cancel all sequential polling receive jobs, press Menu/Set, 2, 6. (See Cancelling a scheduled job on page 3-9.) SETUP RECEIVE 4-9

67 5 Quick-Dial numbers and dialling options Storing numbers for easy dialling You can set up your MFC to do two types of easy dialling: Speed-Dial and Groups for Broadcasting faxes. When you dial a quick-dial number, the LCD shows the name, if you stored it, or the number. If you lose electrical power, the quick-dial numbers that are in the memory will not be lost. Storing Speed-Dial numbers You can store Speed-Dial numbers, so that when you dial you will only have to press a few keys (Search/Speed Dial, #, the two-digit number, and Mono Start or Colour Start). The MFC-210C can store 20 Speed-Dial numbers and the MFC-410CN can store 80 numbers. 1 Press Menu/Set, 2, 3, 1. 2 Use the dial pad to enter a two-digit Speed-Dial location number (01-20 for MFC-210C, for MFC-410CN). (For example, press 05.) 3 Enter the phone or fax number (up to 20 digits). 4 Use the dial pad to enter the name (up to 15 characters). (You can use the chart on page B-12 to help you enter letters.) OR Press Menu/Set to store the number without a name. 5 Go to Step 2 to store another Speed-Dial number. OR Press Stop/Exit. 5-1 QUICK-DIAL NUMBERS AND DIALLING OPTIONS

68 Changing Speed-Dial numbers If you try to store a Speed-Dial number where a number has already been stored, the LCD will show the name that has been stored there (or number) and will ask you to do one of the following: 1 Press 1 to change the stored number. OR Press 2 to exit without making a change. How to change the stored number or name: If you want to change a character, use or to position the cursor under the character you want to change, and then type over it. If you want to erase the whole number or whole name, press Stop/Exit when the cursor is under the first digit or letter. The characters above and to the right of the cursor will be deleted. 2 Enter a new number. 3 Follow the directions beginning at Step 4 in Storing Speed-Dial numbers. (See page 5-1.) QUICK-DIAL NUMBERS AND DIALLING OPTIONS 5-2

69 Setting up Groups for Broadcasting Groups allow you to send the same fax message to many fax numbers by pressing only a few keys (Search/Speed Dial, #, the two-digit number, and Mono Start). First, you ll need to store each fax number as a Speed-Dial number. Then, you can combine them into a Group. Each Group uses up a Speed-Dial number. You can have up to six Groups, or you can assign up to 19 numbers (MFC-210C) or up to 79 numbers (MFC-410CN) to one large Group. (See Storing Speed-Dial numbers on page 5-1 and Broadcasting (Not available for colour faxes) on page 3-10.) 1 Press Menu/Set, 2, 3, 2. 2 Use the dial pad to enter the two-digit Speed-Dial number where you want to store the Group. (For example, press 07 and Menu/Set.) 3 Use the dial pad to enter the Group number (1 to 6). (For example, press 1 for Group 1.) The Group number must be between 1 and 6. 4 To include Speed-Dial numbers in the Group, press them as follows: Set Quick-Dial 2.Setup Groups Setup Groups Speed-Dial? # Setup Groups Setup Group:G01 Setup Groups G01:#05#09 For example, for Speed-Dial numbers 05 and 09. Press Search/Speed Dial, 05, Search/Speed Dial, 09. The LCD shows: #05# QUICK-DIAL NUMBERS AND DIALLING OPTIONS

70 5 Press Menu/Set to accept the Speed-Dial numbers for this Group. 6 Use the dial pad and the chart on page B-12 to enter a name for the Group. (For example, type NEW CLIENTS). 7 Press Stop/Exit. You can print a list of all the Speed-Dial numbers. Group numbers will be marked in the GROUP column. (See Printing reports on page 7-3.) QUICK-DIAL NUMBERS AND DIALLING OPTIONS 5-4

71 Dialling options There are two ways to dial. (See How to dial on page 3-1.) Access codes and credit card numbers Sometimes you may want to choose from several long distance carriers when you make a call. Rates may vary depending on the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers and credit card numbers as Speed-Dial numbers. You can store these long dialling sequences by dividing them and setting them up on separate Speed Dial numbers in any combination. You can even include manual dialling using the dial pad. (See Storing Speed-Dial numbers on page 5-1.) For example, perhaps you have stored 555 on Speed-Dial #03 and 7000 on Speed-Dial #02. If you press Search/Speed Dial, #03, Search/Speed Dial, #02, and Mono Start or Colour Start, you will dial To temporarily change a number, you can substitute part of the number with manual dialling using the dial pad. For example, to change the number to you could press Search/Speed Dial, #03 and then press 7001 using the dialling pad. If you must wait for another dial tone or signal at any point in the dialling sequence, store a pause in the number by pressing Redial/Pause. Each key press adds a 3.5-second delay. Pause Press Redial/Pause to insert a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause. 5-5 QUICK-DIAL NUMBERS AND DIALLING OPTIONS

72 Tone or Pulse If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals. 1 Lift the handset of the external phone. 2 Press # on the MFC s control panel. Any digits dialled after this will send tone signals. When you hang up, the MFC will return to the Pulse dialling service. QUICK-DIAL NUMBERS AND DIALLING OPTIONS 5-6

73 6 Remote Fax Options (MFC-410CN only) (Not available for colour faxes) Setting up Fax Forwarding When you select Fax Forward, your MFC stores the received fax in the memory. The MFC will then dial the fax number you ve programmed and forward the fax message. 1 Press Menu/Set, 2, 5, 1. 2 Press or to select Fax Forward. The LCD will ask you to enter the fax number to which faxes will be forwarded. 3 Enter the forwarding number (up to 20 digits). 4 Press or to select Backup Print:On or Backup Print:Off. Fax Forward Backup Print:On If you select Backup Print:On, the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is forwarded. 5 Press Stop/Exit. 6-1 REMOTE FAX OPTIONS (MFC-410CN ONLY)

74 Setting Fax Storage If you select Fax Storage, your MFC stores the received fax in the memory. You will be able to retrieve fax messages from another location using the Remote Retrieval commands. 1 Press Menu/Set, 2, 5, 1. 2 Press or to select Fax Storage. 3 Press Stop/Exit. If you have set Fax Storage, a backup copy of the received fax will automatically be printed at the MFC. Setting PC Fax Receive If you select PC Fax Receive, your MFC will temporarily store your received fax messages in its memory, and then automatically send the faxes to the PC. You can then use your PC to view and store these faxes. 1 Press Menu/Set, 2, 5, 1. 2 Press or to select PC Fax Receive. 3 Press or to select Backup Print:On or Backup Print:Off. 4 Press Stop/Exit. PC Fax Receive Backup Print:On Before you can set up PC Fax Receive you must install the MFL-Pro Suite software on your PC. Make sure your PC is connected and turned on. (For details see Using Brother PC-FAX software on page 5-1 in Software User s Guide on the CD-ROM.) If you select Backup Print:On, the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is sent to the PC. If you get an error message and the MFC cannot print the faxes in memory, you can use this setting to transfer your faxes to your PC. (For details, see Error messages on page 11-1.) REMOTE FAX OPTIONS (MFC-410CN ONLY) 6-2

75 Turning off Remote Fax Options If you set the Remote Fax Options to Off and there are faxes in your MFC s memory, the LCD will give you two options. If you press 1, all unprinted faxes will be printed and erased before the setting turns off. If a backup copy has already been printed it will not be printed again. If you press 2, the memory will not be erased and the setting will be unchanged. (See Printing a fax from the memory (MFC-410CN only) on page 4-5.) Setting your Remote Access Code The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ). 1 Press Menu/Set, 2, 5, 2. 2 Enter a three-digit code using numbers 0-9 or. (The preset cannot be changed.) Do not use the same code used for your Fax Receive Code ( 51) or Telephone Answer Code (#51). (See Operation from extension telephones on page A-2.) 3 Press Stop/Exit. You can change your code at any time by entering a new one. If you want to make your code inactive, press Stop/Exit in Step 2 to restore the inactive setting (--- ). 6-3 REMOTE FAX OPTIONS (MFC-410CN ONLY)

76 Remote Retrieval You can call your MFC from any touch tone telephone or fax machine, then use the Remote Access Code and remote commands to retrieve fax messages. Using your Remote Access Code 1 Dial your fax number from a telephone or another fax machine using touch tone. 2 When your MFC answers, immediately enter your Remote Access Code (3 digits followed by ). 3 The MFC signals if it has received fax messages: 1 long beep Fax messages No beeps No messages 4 The MFC gives two short beeps to tell you to enter a command. The MFC will hang up if you wait longer than 30 seconds to enter a command. The MFC will beep three times, if you enter an invalid command. 5 Press 90 to reset the MFC when you ve finished. 6 Hang up. If your MFC is set to Manual mode and you want to use the remote retrieval features, you can access your MFC by waiting about 2 minutes after it starts ringing, and then entering the Remote Access Code within 30 seconds. REMOTE FAX OPTIONS (MFC-410CN ONLY) 6-4

77 Remote commands Follow the commands below to access features when you are away from the MFC. When you call the MFC and enter your Remote Access Code (3 digits followed by ), the system will give two short beeps and you must enter a remote command. Remote commands Operation details 95 Change the Fax Forwarding or Fax Storage settings 1 OFF You can select Off after you have retrieved or erased all your messages. 2 Fax Forwarding If you hear one long beep, the change has 4 Fax Forwarding number been accepted. If you hear three short beeps, you cannot change it because the conditions 6 Fax Storage have not been met (for example, registering a Fax Forwarding number). You can register your Fax Forwarding number by entering 4. (See Changing your Fax Forwarding number on page 6-6.) Once you have registered the number, Fax Forwarding will work. 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax message(s). (See page 6-6.) 3 Erase faxes from the memory 97 Check the receiving status If you hear one long beep, fax messages have been erased from the memory. 1 Fax You can check whether your MFC has received any faxes. If yes, you will hear one long beep. If no, you will hear three short beeps. 98 Change the Receive Mode 1 External TAD If you hear one long beep, your change has 2 Fax/Tel been accepted. 3 Fax Only 90 Exit Press 90 to exit Remote Retrieval. Wait for the long beep, then replace the handset. 6-5 REMOTE FAX OPTIONS (MFC-410CN ONLY)

78 Retrieving fax messages You can call your MFC from any touch tone phone and have your fax messages sent to a fax machine. 1 Dial your fax number. 2 When your MFC answers, immediately enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages. 3 As soon as you hear two short beeps, use the dial pad to press Wait for the long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to followed by ## (up to 20 digits). You cannot use and # as dial numbers. However, press # if you want to store a pause. 5 Hang up after you hear your MFC beep. Your MFC will call the other machine, which will then print your fax messages. Changing your Fax Forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone. 1 Dial your fax number. 2 When your MFC answers, immediately enter your Remote Access Code (3 digits followed by ). If you hear one long beep, you have messages. 3 When you hear two short beeps, use the dial pad to press Wait for the long beep, and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded followed by ## (up to 20 digits). You cannot use and # as dial numbers. However, press # if you want to store a pause. 5 Hang up after you hear your MFC beep. REMOTE FAX OPTIONS (MFC-410CN ONLY) 6-6

79 7 Printing reports Fax settings and activity You need to set up the Transmission Verification Report and Journal Period in the menu table. Press Menu/Set, 2, 4, 1. OR Press Menu/Set, 2, 4, 2. Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you select On or On+Image, the report will print for every fax you send. If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Selecting On+Image or Off+Image will print a section of the fax s first page on the report to help you remember. When the Verification Report is turned Off or Off+Image, the Report will only print if there is a transmission error, with NG in the RESULT column. 1 Press Menu/Set, 2, 4, 1. 2 Press or to select Off+Image, On, On+Image or Off. 3 Press Stop/Exit. 7-1 PRINTING REPORTS

80 Setting the Journal Period You can set the MFC to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off, you can print the report by following the steps on the next page. The default setting is Every 50 Faxes. 1 Press Menu/Set, 2, 4, 2. 2 Press or to choose an interval. Report Setting 2.Journal Period (If you choose 7 days, the LCD will ask you to choose a day on which to begin the 7-day countdown.) 3 Enter the time to begin printing in 24-hour format. (For example: enter 19:45 for 7:45 PM.) 4 Press Stop/Exit. If you select 6, 12, 24 hours, 2 or 7 days, the MFC will print the report at the selected time and then erase all jobs from its memory. If the MFC s memory becomes full with 200 jobs before the time you selected has passed, the MFC will print the Journal early and then erase all jobs from memory. If you want an extra report before it is due to print, you can print it without erasing the jobs from memory. If you select Every 50 Faxes, the MFC will print the Journal when the MFC has stored 50 jobs. PRINTING REPORTS 7-2

81 Printing reports Following reports are available: 1.Help List 2.Quick-Dial 3.Fax Journal 4.XMIT Verify 5.User Settings (MFC-410CN only) 6.Network Config (MFC-410CN only) Prints the Help List so you can see at-a-glance how to quickly program your MFC. Lists names and numbers stored in the Speed-Dial memory, in numerical order. Lists information about the last incoming and outgoing faxes. (TX means Transmit.) (RX means Receive.) Prints a Transmission Verification Report for your last transmission. Lists your settings. Lists your Network settings. How to print a report 1 For MFC-210C, press Menu/Set, 5. For MFC-410CN, press Menu/Set, 6. 2 Press or to select the report you want. OR Enter the number of the report you want to print. For example, press 1 to print the Help List. 3 Press Mono Start. 7-3 PRINTING REPORTS

82 8 Making copies Using the MFC as a copier You can use your MFC as a copier, making up to 99 copies at a time. Enter Copy mode Before making copies, make sure that (Copy) is illuminated in green. If it is not, press (Copy) to enter Copy mode. The default setting is Fax. You can change the number of seconds or minutes that the MFC stays in Copy mode. (See Setting the Mode Timer on page 2-4.) The LCD shows the default copy setting Copy Ratio Quality No of Copies MAKING COPIES 8-1

83 Making a single copy 1 Press (Copy) to illuminate it in green. 2 Load your document. (See Load documents on page 1-6.) 3 Press Mono Start or Colour Start. To stop copying, press Stop/Exit. Making multiple copies 1 Press (Copy) to illuminate it in green. 2 Load your document. 3 Use the dial pad to enter the number of copies you want (up to 99). 4 Press Mono Start or Colour Start. Stop copying To stop copying, press Stop/Exit. 8-2 MAKING COPIES

84 Using the Copy Options key (Temporary settings) When you want to quickly change the copy settings temporarily for the next copy, use the Copy Options key. You can use different combinations. Copy Options key These settings are temporary, and the MFC returns to its default settings 60 seconds after it finishes copying. However if you have set the Mode Timer to 0 or 30 seconds, the MFC returns to the default settings after the number of seconds that has been set for mode timer. (See Setting the Mode Timer on page 2-4.) You can save the copy settings you use most often by setting them as default. (See Changing the default copy settings on page 8-12.) MAKING COPIES 8-3

85 Changing the temporary copy settings Use the Copy Options key to quickly set the following copy settings temporarily for the next copy. Press Copy Options Menu Selections Options Factory Setting select select Page Quality Fast/Normal/Best Normal 8-5 Enlarge/Reduce 50%/69%/78%/83%/ 100% %/97%/100%/ 104%/142%/186%/ 198%/200%/ Custom(25-400%) Paper Type Plain/Inkjet/ Plain 8-7 Glossy/ Transparency Paper Size Letter/Legal/ A4/A5/ 10(W) x 15(H)cm A4 8-8 Brightness Page Layout Off(1 in 1)/ Off 8-12 (MFC-410CN only) 2 in 1 (P)/ 2 in 1 (L)/ 4 in 1 (P)/ 4 in 1 (L)/ Poster(3 x 3) (1 in 1) No. of Copies No. of Copies:01 (01-99) 01 After you choose your settings by pressing Menu/Set, the LCD shows Set temporarily. Press Mono Start or Colour Start if you re finished choosing settings. OR Press or to select more settings. 8-4 MAKING COPIES

86 Increasing copy speed or quality You can select the copy quality. The default setting is Normal. Normal Fast Best Recommended mode for ordinary printouts. Good copy quality with adequate copy speed. Fast copy speed and lowest ink consumption. Use FAST to save time (document to be proof-read, large documents or many copies). Use this mode to copy precise images such as photographs. BEST uses the highest resolution and slowest speed. 1 Press (Copy) to illuminate it in green. 2 Load your document. 3 Use the dial pad to enter the number of copies you want (up to 99). 4 Press Copy Options and or to select Quality. 5 Press or to choose the copy quality (Fast, Normal or Best). 6 Press Mono Start or Colour Start. MAKING COPIES 8-5

87 Enlarging or reducing the image copied You can select the following enlargement or reduction ratios. Custom(25-400%) allows you to enter a ratio from 25% to 400%. Press Copy Options and or to select Enlarge/Reduce Custom(25-400%) 200% 198% 10x15cm A4 186%10x15cm LTR 142% A5 A4 104% EXE LTR 100% 97% LTR A4 93% A4 LTR 83% 78% 69% A4 A5 50% 1 Press (Copy) to illuminate it in green. 2 Load your document. 3 Use the dial pad to enter the number of copies you want (up to 99). 4 Press Copy Options and or to select Enlarge/Reduce. 8-6 MAKING COPIES

88 5 Press or to select the enlargement or reduction ratio you want. OR You can select Custom(25-400%) and press Menu/Set. Use the dial pad to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 5 3 to enter 53%.) 6 Press Mono Start or Colour Start. Special Copy Options 2 in 1 (P), 2 in 1 (L), 4 in 1 (P), 4 in 1 (L) or Poster are not available with Enlarge/Reduce. Setting paper type If you are copying on special paper, be sure to select the type of paper you are using so you will get the best print quality. 1 Press (Copy) to illuminate it in green. 2 Load your document. 3 Use the dial pad to enter the number of copies you want (up to 99). 4 Press Copy Options and or to select Paper Type. 5 Press or to select the type of paper you are using (Plain, Inkjet, Glossy or Transparency). 6 Press Mono Start or Colour Start. You can change the default Paper Type setting at any time. (See Setting the Paper Type on page 2-4.) MAKING COPIES 8-7

89 Setting paper size If copying on paper other than A4 size, you will need to change the paper size setting. You can copy on Letter, Legal, A4, A5 or Photo Card (10 (W) cm x 15 (H) cm) paper. 1 Press (Copy) to illuminate it in green. 2 Load your document. 3 Use the dial pad to enter the number of copies you want (up to 99). 4 Press Copy Options and or to select Paper Size. 5 Press or to select the size of paper you are using (Letter, Legal, A4, A5 or 10(W) x 15(H)cm). 6 Press Mono Start or Colour Start. Adjusting brightness You can adjust the copy brightness to make copies darker or lighter. 1 Press (Copy) to illuminate it in green. 2 Load your document. 3 Use the dial pad to enter the number of copies you want (up to 99). 4 Press Copy Options and or to select Brightness. 5 Press to make a lighter copy. OR Press to make a darker copy. 6 Press Mono Start or Colour Start. 8-8 MAKING COPIES

90 Making N in 1 copies or a poster (Page Layout) (MFC-410CN only) You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper. It is also possible to create a poster. When you use the Poster feature your MFC divides your document into sections, then enlarges the sections so you can assemble them into a poster. Please make sure Paper Size is set to A4. You can use N in 1 copy feature with 100% copy size only. (P) means Portrait and (L) means Landscape. 1 Press (Copy) to illuminate it in green. 2 Load your document. 3 Use the dial pad to enter the number of copies you want (up to 99). 4 Press Copy Options and or to select Page Layout. 5 Press or to select 2 in 1 (P), 2 in 1 (L), 4 in 1 (P), 4 in 1 (L), Poster(3 x 3) or Off(1 in 1). 6 Press Mono Start or Colour Start to scan the document. 7 If you are making a poster, the MFC scans document and starts printing. OR If you selected the 2 in 1 or the 4 in 1 option, the MFC scans the page and then the LCD shows: Press 1 to scan the next page. Next Page? 1.Yes 2.No MAKING COPIES 8-9

91 8 Put the next document on the scanner glass. Repeat Steps 7 and 8 for each page of the layout. Set Next Page Then Press Set 9 After all the pages of the document have been scanned, press 2 to end. If Glossy has been selected in the Paper Type setting for N in 1 copies, the MFC will print the images as if Plain paper had been selected. If you are producing multiple colour copies, N in 1 copies are not available. For Poster copies, you cannot make more than one copy MAKING COPIES

92 Place document face down in the direction shown below. 2 in 1 (P) 2 in 1 (L) 4 in 1 (P) 4 in 1 (L) Poster (3X3) You can make a poster size copy of a photograph. MAKING COPIES 8-11

93 Changing the default copy settings You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again. Increasing copy speed or quality 1 Press Menu/Set, 3, 1. 2 Press or to select Normal, Best or Fast. 3 Press Stop/Exit. Adjusting brightness 1 Press Menu/Set, 3, 2. 2 Press to make a lighter copy. OR Press to make a darker copy. 3 Press Stop/Exit. Adjusting contrast You can change the contrast to help an image look sharper and more vivid. 1 Press Menu/Set, 3, 3. 2 Press to increase the contrast. OR Press to decrease the contrast. 3 Press Stop/Exit MAKING COPIES

94 Adjusting colour saturation 1 Press Menu/Set, 3, 4. 2 Press or to select Red, Green or Blue. 3 Press to increase the colour saturation. OR Press to decrease the colour saturation. 4 Return to Step 2 to select the next colour. OR Press Stop/Exit. MAKING COPIES 8-13

95 Legal limitations Colour reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with relevant authorities as to any particular questionable documents. The following are examples of documents which should not be copied: Money Bonds or other certificates of indebtedness Certificates of Deposit Armed Forces Service or Draft papers. Passports Postage Stamps (cancelled or uncancelled) Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Identification Documents, badges or insignias Licences and Certificates of Title to motor vehicles Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for fair use. Multiple copies would indicate improper use. Works of art should be considered the equivalent of copyrighted works MAKING COPIES

96 9 Walk-Up PhotoCapture Center Introduction Even if your MFC is not connected to your computer, you can print photos directly from the digital camera media. Your Brother MFC includes five media drives (slots) for use with popular digital camera media: CompactFlash, SmartMedia, Memory Stick, SecureDigital, and xd-picture Card. CompactFlash (Type I only) SmartMedia Memory Stick SecureDigital xd-picture Card The PhotoCapture Center feature lets you print digital photos from your digital camera at high resolution to get photo quality printing. minisd can be used with minisd adapter. Memory Stick Duo can be used with Memory Stick Duo adapter. Adapters are not included with the MFC. Contact a third party supplier for adapters. WALK-UP PHOTOCAPTURE CENTER 9-1

97 PhotoCapture Center requirements To avoid error conditions, please remember: The DPOF file on the media card must be in a valid format. (See DPOF printing on page 9-8.) The image file extension must be.jpg (Other image file extensions.jpeg,.tif,.gif and so on will not be recognized). Walk-up PhotoCapture Center printing must be performed separately from PhotoCapture Center operations using the PC. (Simultaneous operation is not available.) IBM Microdrive is not compatible with the MFC. The MFC can read up to 999 files in a media card. Use only Smart media cards with a 3.3v voltage rating. CompactFlash Type II is not supported. When printing the INDEX or IMAGE, the PhotoCapture Center will print all the valid images, even if one or more images have been corrupted. A portion of the corrupted image may be printed. Your MFC is designed to read media cards that have been formatted by a digital camera. When a digital camera formats a media card it creates a special folder into which it copies image data. If you need to modify the image data stored on a media card with your PC, we recommend that you do not modify the folder structure created by the digital camera. When saving new or modified image files to the media card we also recommend you use the same folder your digital camera uses. If the data is not saved to the same folder the MFC may not be able to read the file or print the image. 9-2 WALK-UP PHOTOCAPTURE CENTER

98 Getting started Firmly insert the card into the appropriate slot. SecureDigital Memory Stick xd-picture Card CompactFlash SmartMedia PhotoCapture key indications: PhotoCapture light is ON, the media card is inserted properly. PhotoCapture light is OFF, the media card is not properly inserted. PhotoCapture light is BLINKING, the media card is being read or written to. Do NOT unplug the power cord or remove the media card from the media drive (slot) while the MFC is reading or writing to the card (the PhotoCapture key is blinking). You will lose your data or damage the card. The MFC can only read one media card at a time so do not insert more than one card. WALK-UP PHOTOCAPTURE CENTER 9-3

99 The steps below give a brief outline of the Direct Printing feature. Please see the remaining pages of this chapter for more detailed instructions. 1 Insert the media card firmly into the media drive (slot). When you insert your media card into the proper slot, the LCD shows. C.Flash Active Press PhotoCapture key... The media active message will be shown for 60 seconds and then disappear. Even in that case, you can enter the PhotoCapture mode by pressing PhotoCapture. 2 Press PhotoCapture. If your digital camera supports DPOF printing, see DPOF printing on page Print the index that shows thumbnail views of images stored on your media card. Your MFC will assign an image number to each thumbnail. Press or to select Print Index and then press Menu/Set. Press Colour Start to start printing the index sheet. (See Printing the Index (Thumbnails) on page 9-5.) 4 To print images, press or to select Print Images and then press Menu/Set. Enter the image number and press Menu/Set. Press Colour Start to start printing. (See Printing images on page 9-6.) You can change the settings for printing images, such as the Paper Type & Paper Size, Print Size and number of copies. (See Printing images on page 9-6.) 9-4 WALK-UP PHOTOCAPTURE CENTER

100 Printing the Index (Thumbnails) The PhotoCapture Center assigns numbers for images (such as No.1, No.2, No.3, and so on). It does not recognize any other numbers or file names that your digital camera or PC have used to identify the pictures. You can print a thumbnail page (Index page with 6 or 5 images per line). This will show all the pictures on the media card. 1 Make sure you have inserted the media card. Press PhotoCapture. (See page 9-3.) 2 Press or to select Print Index. 3 Press or to select 6 Images/Line or 5 Images/Line. Index Index 5 Images/Line 6 Images/Line 4 Press Colour Start to start printing. Print time for 5 Images/Line will be slower than 6 Images/Line, but the quality is better. To print an image, see Printing images on page 9-6. WALK-UP PHOTOCAPTURE CENTER 9-5

101 Printing images Before you can print an individual image, you have to know the image number. Print the Index first. (See Printing the Index (Thumbnails) on page 9-5.) 1 Make sure you have inserted the media card. Press PhotoCapture. (See page 9-3.) 2 Press or to choose Print Images. If your media card contains valid DPOF information, the LCD shows DPOF Print:Yes, please go to DPOF printing on page Use the dial pad to enter the image Enter & Set Key number that you want to print from No.:1,3,6 the Index page (Thumbnails). Repeat this step until you have entered all the image numbers that you want to print. You can enter all the numbers at one time by using the key for a comma or the # key for hyphen. (For example, Enter to print images No.1, No.3 and No.6. Enter 1#5 to print images No.1 to No.5). 4 After you have selected all the image numbers, press Menu/Set again, and go to Step 5. OR If you have finished choosing settings, press Colour Start. 9-6 WALK-UP PHOTOCAPTURE CENTER

102 Paper Type & Paper Size 5 Press or to select the type of paper you are using, Letter Glossy, 10x15cm Glossy, 13x18cm Glossy, A4 Glossy, Letter Plain, A4 Plain, Letter Inkjet, A4 Inkjet or 10x15cm Inkjet. If you selected Letter or A4, go to Step 6. If you selected another size, go to Step 7. OR If you have finished choosing settings, press Colour Start. Print Size 6 If you selected Letter or A4, press or to select the print size (10 x 8cm, 13 x 9cm, 15 x 10cm, 18 x 13cm, 20 x 15cm or Max. Size). Press Menu/Set, and go to Step 7. OR If you have finished choosing settings, press Colour Start. Printed Position for A4 paper 1 10 x 8cm 2 13 x 9cm 3 15 x 10cm 4 18 x 13cm 5 20 x 15cm 6 Max. Size The Max. Size is available for MFC-410CN only. Number of Copies 7 Use the dial pad to enter the number of copies you want. 8 Press Colour Start to print. The settings that you want to use with the card will be kept until you take out the media card from the drive (slot), print images or press Stop/Exit. WALK-UP PHOTOCAPTURE CENTER 9-7

103 DPOF printing DPOF stands for Digital Print Order Format. Major Digital Camera manufacturers (Canon Inc., Eastman Kodak Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co. Ltd. and Sony Corporation.) created this standard to make it easier to print images from a digital camera. If your digital camera supports DPOF printing, you will be able to select on the Digital Camera display the images and number of copies you want to print. When the memory card (CompactFlash, SmartMedia, Memory Stick, SecureDigital and xd-picture Card ) containing DPOF information is put into your MFC, you can print the selected image easily. 1 Insert your media card into the proper drive (slot). 2 Press PhotoCapture. 3 Press or to select Print Images. 4 If there is a DPOF file on the card, the LCD shows: 5 Press or to select DPOF Print:Yes. C.Flash Active Press PhotoCapture key... The media active message will be shown for 60 seconds and then disappear. Even in that case, you can enter the PhotoCapture mode by pressing PhotoCapture. Select & Set DPOF Print:Yes If you want to choose the images and their print options now, select DPOF Print:No. 6 Press Colour Start to print. 9-8 WALK-UP PHOTOCAPTURE CENTER

104 Changing the default settings You can save the PhotoCapture Center settings you use most often by setting them as default. These settings will remain until you change them again. Increasing print speed or quality 1 Press Menu/Set, 4, 1. 2 Press or to select Normal or Photo. 3 Press Stop/Exit. Setting the paper & size 1 Press Menu/Set, 4, 2. 2 Press or to select Letter Glossy, 10x15cm Glossy, 13x18cm Glossy, A4 Glossy, Letter Plain, A4 Plain, Letter Inkjet, A4 Inkjet or 10x15cm Inkjet. If you selected Letter or A4, press or to select the print size (10 x 8cm, 13 x 9cm, 15 x 10cm, 18 x 13cm, 20 x 15cm or Max. Size). 3 Press Stop/Exit. The Max. Size is available for MFC-410CN only. WALK-UP PHOTOCAPTURE CENTER 9-9

105 Adjusting brightness 1 Press Menu/Set, 4, 3. 2 Press to make a lighter print. OR Press to make a darker print. 3 Press Stop/Exit. Adjusting contrast You can choose the contrast setting. More contrast will make an image look sharper and more vivid. 1 Press Menu/Set, 4, 4. 2 Press to increase the contrast. OR Press to decrease the contrast. 3 Press Stop/Exit. Colour enhancement (MFC-410CN only) You can turn on the colour enhancement feature to print more vivid images. Printing time will be slower. 1 Press Menu/Set, 4, 5. 2 Press or to select On. OR Select Off and press Menu/Set, then go to Step 5. If you select On, you can customize the White Balance, Sharpness or Colour Density WALK-UP PHOTOCAPTURE CENTER

106 3 Press or to select White Balance, Sharpness or Color Density. 4 Press or to adjust the degree of the setting. 5 Press Stop/Exit. White Balance This setting adjusts the hue of the white areas of an image. Lighting, camera settings and other influences will effect the appearance of white. The white areas of a picture may be slightly pink, yellow or some other colour. By using this adjustment you can correct this effect and bring the white areas back to pure white. Sharpness This setting enhances the detail of an image. It is similar to adjusting the fine focus on a camera. If the image is not in true focus and you cannot see the fine details of the picture, then adjust the sharpness. Colour Density This setting adjusts the total amount of colour in the image. You can increase or decrease the amount of colour in an image to improve a washed out or weak picture. WALK-UP PHOTOCAPTURE CENTER 9-11

107 / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Cropping If your photo is too long or wide to fit the available space on your selected layout, part of the image will be automatically cropped. The default setting is On. If you want to print the whole image, turn this setting to Off. 1 For MFC-210C, press Menu/Set, 4, 5. For MFC-410CN, press Menu/Set, 4, 6. 2 Press or to select Off (or On). 3 Press Stop/Exit. Cropping:On Cropping:Off Borderless This feature expands the printable area to the edges of the paper. Printing time will be slightly slower. 1 For MFC-210C, press Menu/Set, 4, 6. For MFC-410CN, press Menu/Set, 4, 7. 2 Press or to select Off (or On). 3 Press Stop/Exit WALK-UP PHOTOCAPTURE CENTER

108 Understanding the Error Messages Once you are familiar with the types of errors that can occur while you re using the PhotoCapture Center, you can easily identify and troubleshoot any difficulties. When an error message appears on the LCD, the MFC will beep to get your attention. Media Error This message will appear if you insert a media card that is either bad or not formatted, or when there is a problem with the media drive. To clear this error, take out the media card. No File This message will appear if you try to access a media card in the drive (slot) that does not contain a.jpg file. Out of Memory This message will appear if you are working with images that are too large for the MFC s memory. WALK-UP PHOTOCAPTURE CENTER 9-13

109 Using PhotoCapture Center from your PC You can access the media card that is in the media drive (slot) of the MFC from your PC. (See Using the PhotoCapture Center from your PC on page 6-1 in Software User s Guide on the CD-ROM or Using the PhotoCapture Center from a Macintosh (not available for MFC-3240C and MFC-5440CN) on page 8-45 in the Software User s Guide on the CD-ROM.) Using PhotoCapture Center for scanning documents You can scan documents and save them onto a media card to quickly and easily make documents portable. (See Scan to Card (not available for MFC-3240C, MFC-210C and MFC-5440CN) on page 2-23 in Software User s Guide on the CD-ROM.) 9-14 WALK-UP PHOTOCAPTURE CENTER

110 10 Important information For your safety To ensure safe operation the supplied three-pin plug must be inserted only into a standard three-pin electrical socket that is effectively grounded through the normal household wiring. The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, consult a qualified electrician. IT power system (For Norway only) This product is also designed for IT power system with phase to phase voltage 230V. LAN connection (MFC-410CN only) Caution Do not connect this product to a LAN connection that is subject to over-voltages. International ENERGY STAR Compliance Statement The purpose of the International ENERGY STAR Program is to promote the development and popularization of energy-efficient office equipment. As an ENERGY STAR Partner, Brother Industries, Ltd. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. IMPORTANT INFORMATION 10-1

111 Important safety instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall socket before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 5 Do not use this product near water. 6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided. 8 This product should be operated from the type of power source indicated on the label. If you are not sure of the type of power available, call your dealer or local power company. Use only the power cord supplied with this MFC. 9 This product is equipped with a 3-wire grounded plug, a plug having a third (grounded) pin. This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounded plug. 10 Do not allow anything to rest on the power cord. Do not place this product where people can walk on the cord IMPORTANT INFORMATION

112 11 Do not place anything in front of the MFC that will block received faxes. Do not place anything in the path of received faxes. 12 Wait until pages have exited the MFC before picking them up. 13 Unplug this product from the power socket and refer servicing to Authorized Service Personnel under the following conditions: When the power cord is damaged or frayed. If liquid has been spilled into the product. If the product has been exposed to rain or water. If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. If the product has been dropped or the cabinet has been damaged. If the product exhibits a distinct change in performance, indicating a need for service. 14 To protect your product against power surges, we recommend the use of a power protection device (Surge Protector). IMPORTANT INFORMATION 10-3

113 Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation Brother Industries, Ltd. All rights reserved. Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries. Macintosh and TrueType are registered trademarks of Apple Computer, Inc. PaperPort and OmniPage OCR are registered trademarks of ScanSoft, Inc. Presto! PageManager is a registered trademark of NewSoft Technology Corporation. Microdrive is a trademark of International Business Machine Corporation. SmartMedia is a registered trademark of Toshiba Corporation. CompactFlash is a registered trademark of SanDisk Corporation. Memory Stick is a registered trademark of Sony Corporation. SecureDigital is a trademark of Matsushita Electric Industrial Co.Ltd., SanDisk Corporation and Toshiba Corporation. SanDisk is a licensee of the SD and minisd trademarks. xd-picture Card is a trademark of Fujifilm Co.Ltd., Toshiba Corporation and Olympus Optical Co. Ltd. Memory Stick Duo and MagicGate are trademarks of Sony Corporation. Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs. All other brand and product names mentioned in this User s Guide, the Software User s Guide, and the Network User s Guide (MFC-410CN only) are registered trademarks of their respective companies IMPORTANT INFORMATION

114 11 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at ERROR MESSAGES ERROR CAUSE MESSAGE BT Call Sign On Comm.Error Connection Fail Cover is Open Data Remaining Disconnected High Temperature The machine is set BT Call Sign to ON. You cannot change the Receive Mode from Manual to another mode. Poor phone line quality caused a communication error. You tried to poll a fax machine that is not in Polled Waiting mode. The scanner cover is not closed completely. Print data remains in the MFC s memory. Print data remains in the MFC s memory. The USB cable was unplugged while the computer was sending the data to the MFC. The other person or other person s fax machine stopped the call. The print head is too warm. ACTION Set BT Call Sign to OFF. (See BT Call Sign (For U.K. Only) on page A-1.) Try the call again. If the problem continues, call the telephone company and ask them to check your phone line. Check the other fax machine s polling setup. Lift the scanner cover and then close it again. Re-start printing from your computer. Press Stop/Exit. The MFC will cancel the job and eject the page that is being printed. Try to send or receive again. Allow the MFC to cool down. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11-1

115 ERROR MESSAGES ERROR CAUSE MESSAGE Ink Empty Low Temperature Media Error Near Empty No Cartridge One or more of the ink cartridges is empty. The MFC will stop all print operations. While memory is available, black and white faxes will be received into memory. If a sending machine has a colour fax, the MFC s handshake will request that the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be received into memory as a black and white fax. The print head is too cold. The media card is either corrupted, Improperly formatted, or there is a problem with the media card. One or more of the ink cartridges are running out of ink. If a sending machine has a colour fax, the MFC s handshake will request that the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be received into memory as a black and white fax. An ink cartridge is not properly installed. Replace the ink cartridges. (See Replacing the ink cartridges on page ) Allow the MFC to warm up. Re-insert the card firmly into the slot to make sure it is in the correct position. If the error remains, check the media drive by inserting another media card that you know is working. Order a new ink cartridge. Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page ) No File The media card in the media drive Reinsert the correct media card. does not contain a.jpg file. No Paper Fed The MFC is out of paper. Add paper, and then press Mono Start or Colour Start. The paper is jammed in the MFC. See Printer jam or paper jam on page No Response/Busy Not Registered The number you dialled does not answer or is busy. You tried to access a Speed Dial number that is not programmed. ACTION Verify the number and try again. Set up the Speed Dial number. (See Storing Speed-Dial numbers on page 5-1.) 11-2 TROUBLESHOOTING AND ROUTINE MAINTENANCE

116 ERROR MESSAGES ERROR CAUSE MESSAGE Out of Memory The MFC s memory is full. (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in progress finish and then try again. OR (MFC-410CN only) Clear the data in the memory. To gain extra memory, you can turn off Fax Storage. (See Setting Fax Storage on page 6-2.) OR (MFC-410CN only) Print the faxes that are in the memory. (See Printing a fax from the memory (MFC-410CN only) on page 4-5.) (Printing operation in process) Reduce print resolution. Paper Jam The paper is jammed in the MFC. (See Printer jam or paper jam on page 11-5.) Wrong Paper Size Paper is not the correct size. ACTION Reload the correct size of paper (Letter, Legal or A4), and then press Mono Start or Colour Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11-3

117 ERROR MESSAGES ERROR CAUSE MESSAGE Unable to Change Unable to Clean Unable to Init. Unable to Print Unable to Scan The MFC has a mechanical problem. OR A foreign obstacle, such as a clip or ripped paper, is in the MFC. ACTION Open the scanner cover and remove any foreign obstacles from inside the MFC. If the error message continues, please follow the steps below before disconnecting the MFC so you will not lose any important messages. Then, disconnect the MFC from the power source for several minutes (which will erase all faxes), and then reconnect it. Check whether the MFC has faxes in memory 1.Press Menu/Set, 9, 0, If the MFC has no faxes, disconnect the MFC from the power source for several minutes and then reconnect it. OR If faxes are present, you can transfer them to another fax machine. Go to step 3. OR For MFC-410CN, you can forward the remaining faxes to your PC. Please see Transfer faxes to your PC. Transfer faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. 3. Enter the fax number to which faxes will be forwarded. 4.Press Mono Start. 5. After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. You can transfer the Fax Journal report to another fax machine by pressing Menu/Set, 9, 0, 2 in step 1. Transfer faxes to your PC (MFC-410CN only) You can move the faxes from your MFC s memory to your PC. 1.Press Menu/Set, 2, 5, Using or, select PC Fax Receive, and then press Menu/Set. The LCD will ask if you want to transfer a fax to your PC. 3. To transfer all faxes to your PC, press 1. OR To keep all faxes in the MFC s memory, press After the faxes are transferred, disconnect the MFC from the power source for several minutes and then reconnect it. (For details see Using Brother PC-FAX software on page 5-1 in Software User s Guide on the CD-ROM.) 11-4 TROUBLESHOOTING AND ROUTINE MAINTENANCE

118 Printer jam or paper jam Remove the jammed paper depending on where it is jammed in the MFC. Paper is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Paper Tray 2 Pull out the jammed paper to remove it. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11-5

119 Paper is jammed inside the MFC 1 Remove the Jam Clear Cover. Pull the jammed paper out of the MFC. Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Scanner Cover If the paper is jammed underneath the print head, disconnect the MFC from the power source so you can move the print head to take out the paper TROUBLESHOOTING AND ROUTINE MAINTENANCE

120 5 Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11-7

121 If you are having difficulty with your MFC If you think there is a problem with your MFC, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at DIFFICULTY Printing SUGGESTIONS No printout Check the interface cable connection on both the MFC and your computer. Check the MFC is plugged in and not in the Power Save condition. One or more ink cartridges are empty. (See Replacing the ink cartridges on page ) Check to see if the LCD is showing an error message. (See Error messages on page 11-1.) Poor quality print. Check the print quality. (See Checking the print quality on page ) Make sure the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Media Type on page 1-8 in Software User s Guide on the CD-ROM and Setting the Paper Type on page 2-4.) Make sure your ink cartridges are fresh. Cartridges remain fresh for up to two years if kept in their original packaging, after that the ink may become clogged. Cartridge expiration dates are printed on the package. Try using the recommended types of paper. (See About paper on page 1-7.) The recommended environment for your MFC is between 20 C to 33 C. White horizontal lines appear Clean the print head. (See Cleaning the print head on page ) in text or graphics. Try using the recommended types of paper. (See About paper on page 1-7.) If horizontal bands appear when using plain paper, use the 'Enhanced Normal Printing' mode to help avoid banding on some types of plain paper. In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. If you continue to have horizontal bands, change the Media Type selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to help enhance the print quality. The MFC prints blank pages. Clean the print head. (See Cleaning the print head on page ) Characters and lines are stacked. Printed text or images are skewed. Check the printing alignment. (See Checking the printing alignment on page ) Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See How to load paper, envelopes and post cards on page 1-12.) 11-8 TROUBLESHOOTING AND ROUTINE MAINTENANCE

122 DIFFICULTY Printing (Continued) Smudged stain at the top center of the printed page. Printing appears dirty or ink seems to run. Stains appear on the reverse side or at the bottom of the page. There are some dense lines. The printouts are wrinkled. Cannot perform 2 in 1 or 4 in 1 printing. Print speed is too slow. Colour Enhancement is not working properly. MFC feeds multiple pages Printed pages are not stacked neatly. Machine does not print from Paint Brush. Machine does not print from Adobe Illustrator. Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of sentences are cut off. Vertical black lines when receiving. Received colour fax prints only in black and white. SUGGESTIONS Make sure the paper is not too thick or not curled. (See About paper on page 1-7.) Make sure you are using the proper types of paper. (See About paper on page 1-7.) Don t handle the paper until the ink is dry. Make sure the Printer Platen is not dirty with ink. (See Cleaning the MFC printer platen on page ) Make sure you are using the paper support flap. (See How to load paper, envelopes and post cards on page 1-12.) Check Reverse Order in the Basic tab of the printer driver. In the printer driver Basic tab, click the Settings, and uncheck the Bi-Directional Printing. Check that the paper size setting in the application and in the printer driver are the same. Changing the printer driver setting may improve the print speed. Highest resolution needs longer data processing, transfer and printing time. Try the other settings of quality in the printer driver Basic tab. Also, click the Settings tab, and make sure you uncheck the Colour Enhancement. Borderless printing is slower than normal printing. If you want to print more quickly, set the Borderless feature off. (See Borderless on page 9-12 and see Paper Size on page 1-12 in Software User s Guide on the CD-ROM.) If the image data is not full colour in your application (Such as 256 colour), Colour Enhancement will not work. Please use at least 24 bit colour data with the Colour Enhancement feature. Make sure the paper is loaded properly in the paper tray. (See How to load paper, envelopes and post cards on page 1-12.) Check that more than two types of paper are not loaded in the paper tray at any one time. Make sure you are using the paper support flap. (See How to load paper, envelopes and post cards on page 1-12.) Try setting the Display setting to 256 colours. Try to reduce the print resolution. This can be caused by static or interference on the telephone line. You can make a copy using the Mono Start key to see if the same problem occurs. If the copy looks good then the problem is probably the phone line and not your machine. The sender s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. Replace the colour ink cartridges that are empty or nearly empty, and then ask the other person to send the colour fax again. (See Replacing the ink cartridges on page ) For MFC-410CN, check that Fax Storage is set to OFF. (See Setting Fax Storage on page 6-2.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11-9

123 DIFFICULTY Printing Received Faxes (Continued) Left and Right margins are cut off or a single page is printed on two pages. Phone Line or Connections Dialling does not work. (No dial tone) Receiving Faxes Cannot receive a fax Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto Reduction) on page 4-5.) Check the MFC is plugged in. Check for a dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection and make sure all telephone connections are secured. If there is no ringing when you call your MFC, ask your telephone company to check the line. Change Tone/Pulse setting. (See Setting Tone or Pulse dialling mode (Except for the Nordic Countries) on page 2-1.) Make sure the MFC is in the correct receiving mode for your setup. (See Basic receiving operations on page 4-1.) If you frequently encounter interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Compatibility on page ) If you connect your MFC to PBX, PABX, ADSL or ISDN, set the menu setting of Phone Line Type to your phone type. (See Setting the Phone Line Type on page 2-3.) Sending Faxes Cannot send a fax Make sure that the Fax key is illuminated. (See How to enter Fax mode on page 3-1.) Ask the other party to check that receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Printing reports on page 7-3.) Transmission Verification Report says Result:NG or Result:ERROR. SUGGESTIONS There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get Result:NG on the Transmission Verification Report, your MFC may be out of memory. (MFC-410CN only) To gain extra memory, you can turn off Fax Storage (see Setting Fax Storage on page 6-2), print fax messages in memory (see Printing a fax from the memory (MFC-410CN only) on page 4-5) or cancel a Delayed Fax or Polling Job (see Cancelling a scheduled job on page 3-9). If the problem continues, ask the telephone company to check your phone line. Poor sending quality. Vertical black lines when sending. If you frequently get transmission error with possible interference on the phone line, try to change the menu setting of Compatibility to Basic. (See Compatibility on page ) If you connect your MFC to PBX, PABX, ADSL or ISDN, set the menu setting of Phone Line Type to your phone type. (See Setting the Phone Line Type on page 2-3.) Try changing your resolution to Fine or S.Fine. Make a copy to check your MFC s scanner operation. If the copy you made shows the same problem, your scanner is dirty. (See Cleaning the scanner on page ) TROUBLESHOOTING AND ROUTINE MAINTENANCE

124 DIFFICULTY Handling Incoming Calls MFC Hears Voice as CNG Tone. Transferring a Fax Call to the MFC. Custom features on a single line. If your MFC is set to Fax Detect ON, it is more sensitive to sounds. Your MFC may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect on page 4-4.) If you answered at the MFC, press Mono Start and hang up immediately. If you answered on an extension phone, press your Fax Receive Code (default setting is ( 51). When your MFC answers, hang up. If you have Call Waiting, Call Waiting/Caller ID, Ring Master, BT s Call minder, an alarm system or any other custom feature on a single phone line with your MFC, it may create a problem sending or receiving faxes. For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the faxes. Brother s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive data on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, we recommend a separate phone line with no custom features. Copying Difficulties Cannot make a copy Make sure that the Copy key is illuminated. (See Enter Copy mode on page 8-1.) Vertical streaks appear in copies Sometimes you may see vertical streaks on copies. Clean the scanner. (See Cleaning the scanner on page ) Poor copy results Try using the scanner glass. (See Using the scanner glass on page 1-6.) Scanning Difficulties TWAIN/WIA errors appear while scanning. SUGGESTIONS Make sure the Brother TWAIN/WIA driver is selected as the primary source. In PaperPort, click Scan in the File menu and select the Brother TWAIN/WIA driver. Poor scanning results Try using the scanner glass. (See Using the scanner glass on page 1-6.) Software Difficulties Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software. Device Busy Make sure the MFC is not showing an error message on the LCD. Connect Failure If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show 'MFC Connect Failure' each time you restart Windows. You can ignore this message or you can turn it off as follows. Double-click "\tool\warnoff.reg" from the supplied CD-ROM. The Scan key on the MFC's control panel will not work unless you restart your PC with the MFC connected. To turn it back on, double-click "\tool\warnon.reg" from the supplied CD-ROM. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11-11

125 DIFFICULTY PhotoCapture Center Difficulties Removable Disk does not work properly. Cannot access Removable Disk from Desktop icon. (MFC-410CN only) SUGGESTIONS a)have you installed the Windows 2000 update? If not, do the following: 1. Disconnect the USB cable. 2. Install the Windows 2000 update. Please see the Quick Setup Guide. After the installation the PC will be automatically restarted. 3. Wait about 1 minute after you reboot the PC, and then connect the USB cable. b)take out the media card and put it back in again. c) If you have tried "Eject" from within Windows, you must take out the media card before you continue. d)if an error message appears when you try to eject the media card, it means the card is being accessed. Wait a while and then try again. e)if all of the above do not work, please turn off your PC and MFC, and then turn them on again. (You will have to unplug the power cord of the MFC to turn it off.) Make sure you have inserted the media card into the media slot. Network Difficulties (MFC-410CN only) I cannot print over the Network Make sure that your MFC is powered on and is On Line and in Ready mode. Print Network Configuration list. (See Printing reports on page 7-1.) Then the current settings of the network are printed. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If possible, try connecting the MFC to a different port on your hub using a different cable. If the connections are good, the machine shows LAN Active for 2 seconds. Other Difficulties Incorrect LCD language See How to change LCD language on page TROUBLESHOOTING AND ROUTINE MAINTENANCE

126 How to change LCD language You can change the LCD language. 1 Press Menu/Set, 0, 0. 2 Press or to select your language. 3 Press Stop/Exit. Compatibility If you are having difficulty sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility. The MFC adjusts the modem speed for fax operations. 1 Press Menu/Set, 2, 0, 2. 2 Press or to select Basic (or Normal). 3 Press Stop/Exit. Miscellaneous 2.Compatibility Basic reduces the modem speed to 9600 bps. Unless interference is a chronic problem on your phone line, you may prefer to use it only when needed. Normal sets the modem speed at bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11-13

127 How to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colours at a time (Cyan/Yellow/Magenta), or all four colours at once. Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head s warranty. 1 Press Ink Management. 2 Press or to select Cleaning. 3 Press or to select Black, Color or All. The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call your Brother dealer for service TROUBLESHOOTING AND ROUTINE MAINTENANCE

128 Checking the print quality If faded or streaked colours and text appears on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. 1 Press Ink Management. 2 Press or to select Test Print. 3 Press or to select Print Quality. 4 Press Colour Start. The MFC begins printing the Print Quality Check Sheet. 5 Follow the instructions given on the sheet to see if the quality is OK. Colour block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the four colour blocks on the sheet. 7 If all lines are clear and visible, press 1 (Yes), and go to Step 10. OR If you can see missing short lines as shown below, press 2 (No). OK Poor The LCD will ask you if the print quality is OK for black and three colours. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 11-15

129 8 Press 2 (No) for Black or three colours with a problem. The LCD shows: Start Cleaning? 1.Yes 2.No Press 1 (Yes). The MFC will start cleaning the print head. 9 After cleaning is finished, press Colour Start. The MFC will start printing the Print Quality Check Sheet again and then return to step Press Stop/Exit. If you still see missing ink in this Print Quality Check Sheet, repeat the cleaning and test print procedures at least five times. If ink is still missing after the fifth cleaning and test print, replace the ink cartridge for the clogged colour. (Perhaps the ink cartridge was in your MFC over six months or the expiration date written on the cartridge package has passed. Or, the ink may not have been stored properly before use.) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call your Brother dealer for service. Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head s warranty. When an print head nozzle is clogged the printed sample looks like this. After the print head nozzle is cleaned, the horizontal lines are gone TROUBLESHOOTING AND ROUTINE MAINTENANCE