Delivering more. A guide to our Christmas mailing services

Transcription

1 Delivering more A guide to our Christmas mailing services

2 We know how stressful it can be in the run up to Christmas, but when it comes to your mail it needn t be. We ll ensure your letters and parcels reach your loved ones wherever they are this Christmas. Simply follow the steps in this guide to get your Seasons Greetings delivered on time and in one piece. This year s Christmas stamps feature the nation s favourite animated characters - Wallace & Gromit, created by the award-winning Aardman Animations. 1 Know your posting dates Take a look at our last recommended posting dates in the countdown calendar below: Thu 30 Sep Tue 5 Oct Tue 19 Oct Tue 9 Nov Tue 23 Nov Mon 6 Dec Fri 10 Dec Last Christmas Royal Mail Delivery Posting Service Dates 2010 International Surface Mail All non-european destinations except Middle East, South Africa, Far East, the USA & Canada Middle East and Far East (except Hong Kong & Singapore) South Africa, Hong Kong, Singapore, the USA & Canada Eastern Europe, Greece, Cyprus, Turkey, Malta & Iceland Western Europe International Airmail South & Central America, Caribbean, Africa, Middle East, Asia, Far East (incl. Japan), Australia & New Zealand Eastern Europe, USA & Canada Mon 13 Dec Western Europe UK Wed 15 Dec Standard Parcels Sat 18 Dec Second Class and Recorded Signed For Tue 21 Dec First Class and Recorded Signed For Wed 22 Dec Parcelforce 48 Thu 23 Dec Parcelforce Next Day Contents 3. Know your posting dates 4. Our Christmas mailing services 5. Your special items 6. Clear addressing & Secure packaging 7. For more information Thu 23 Dec Special Delivery Special Delivery For a full list of last posting dates, please visit royalmail.com/greetings For British Forces last posting dates, please visit bfpo.mod.uk/latest_dates_posting.htm 3

3 2 Check out our Christmas mailing services 3 Choosing the right service for your special items We ll be doing our very best to get all your Christmas post to you as soon as we can. To help us achieve this, we ll be offering you more services over the festive period: Extra deliveries In the week leading up to Christmas, we ll be delivering in the evenings and on Sunday 19th, Wednesday 22nd and Thursday 23rd December. Later opening hours If you re out when we try to deliver, we ve made it easier for you to collect your post from your local Enquiry Office, which will be open later from 13th December. The opening hours will be on your Sorry you were out card. More redelivery options Occasionally we are unable to deliver an item to you because nobody is available to sign for it, or it is too large to be posted through your letterbox. Now you can arrange redelivery quickly and conveniently online, either to your own address, to your local Post Office branch or to another address in your same postcode area **. For your urgent or valuable Christmas items, Special Delivery guarantees delivery by 9am or 1pm the next working day, including Saturdays, from as little as just The benefits really add up: 99% of the UK covered * by the service Saturday delivery for an extra 2.25 per item ideal for items up to 10kg (up to 2kg with the 9am service) online tracking and delivery confirmation money back guarantee up to 2,500 in compensation cover no charge for redelivery For more information please visit our website at royalmail.com/specialdelivery or pop into any Post Office branch. Visit royalmail.com/redeliveries to arrange a redelivery * (except for the Isle of Wight, Isle of Man and remote parts of Scotland). ** Special Delivery and Tracked items cannot be delivered to an alternative address. 4 5

4 4 Clearly addressing your mail Always try to: write the address clearly double check the postcode if you are unsure (visit royalmail.com/postcodes) 5 And remember, if your card is larger than 240mm x 165mm x 5mm, then you need to use a large letter stamp. Make sure your items are packaged securely A few tips for safe packaging: use strong padded envelopes for sharp edges or odd shapes label fragile items with a sticker fill out containers with bubble-wrap or polystyrene chips (available from most Post Office branches.) write a return address on the item put a contact name, address and telephone number inside. For more advice on packaging, visit your local Post Office or royalmail.com/wrapping 6 Get in touch or pop in for further information For help choosing the mailing service that best suits your needs, pick up a copy of Mail Made Easy. What s more, full pricing details can be found in Pricing Made Easy. Both are free booklets and can be picked up at any Post Office branch. Alternatively, visit our website at royalmail.com or call Customer Services on (textphone ). For further information on sending parcels by Parcelforce Worldwide, please pick up a copy of our UK and International services and prices guide or visit parcelforce.com/sendbydates 7 Your posting checklist Posting date Final mail dates checked Happy Posting! Postal Address Postcode correct & address clearly marked Packaging Mail securely packaged with necessary labels Mail service Correct postal service chosen 7

5 Royal Mail can arrange for alternative formats of this booklet to be sent to you in: Large print Braille Audio CD Audio Cassette To obtain a free copy call Customer Services on If you are deaf or hard of hearing, we offer a textphone service on Alternatively, please visit our website which has been designed with all of our customers in mind. Royal Mail, the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd. Delivering more Royal Mail Group Ltd Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England and Wales. Registered number Registered office at 100 Victoria Embankment, LONDON, EC4Y 0HQ. Christmas with Wallace & Gromit stamp designs Royal Mail Group Ltd Wallace & Gromit characters 2010 Aardman Animations Ltd. Visit All rights reserved. RMXPL 01