THOMSON REUTERS DEALING

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1 INTRODUCTION This guide is designed to help the Dealing Coordinator manage the Service on Thomson Reuters Dealing. The Dealing Coordinator will either take personal ownership or delegate ownership for the accountabilities detailed in this guide. Support and assistance on behalf of colleagues in the dealing room will ensure that the Service runs smoothly and is operated in a mutually secure, orderly and co-operative fashion. The Thomson Reuters Customer Support Desk is available to help you with any queries, whether Service functionality, operations or administrative procedures. Help Desk support is available 24 hours a day and can be reached via the Dealing desktop on dealing code <HELP> or by telephone or . Full contact details for each of our Customer Support desks are available on Thomson Reuters Customer Zone DEALING COORDINATOR ACTIVITY CHART The activity chart that follows provides an overview of each activity the Dealing Coordinator is required to perform or coordinate for each of their nominated Dealing Codes to ensure the smooth operation of the Service. Each of the activities listed is explained in detail in the Description of Activities that follows. The activities in the chart are broken down into actions that need to be taken when the Service is started up at your Site. There are general responsibilities, routine activities and other exceptional situations which may occur. ACTIVITIES STARTING UP Identify who will be responsible for each Dealing Coordinator activity Organise training for all Dealing users and staff responsible for Dealing Coordinator activities Ensure relevant Dealing Xtra accesses for Dealing documentation and reporting capabilities GENERAL RESPONSIBILITIES To be responsible for the security of the Service on each of your Dealing code(s) To be responsible for User queries regarding performance of the Service To confirm that all Users understand the Service Rules in the Dealing Rule Book and have received training To retain client Site records Ensure availability for immediate contact whenever the Dealing Service is in use. Dealing Coordinator must immediately advise Thomson Reuters of any changes to their contact details. DAILY ACTIVITIES Check operability of printers or alternative electronic storage devices RESPONSIBLE OWNER Document Version 0.1 Date of issue:1 November 2011

2 Reconcile Trades against on screen, printed or electronic records for Deal types that use Bilateral Confirmation OTHER ADMINISTRATIVE DUTIES Subscriber Information changes Routine User Permissioning changes Urgent requests Other Subscriber Information changes Training requests EXCEPTIONS Trade investigations Main point of Contact with Thomson Reuters Customer Support and Users on Dealing Code(s) for which you are a nominated Dealing Coordinator Notify Thomson Reuters of any system problems Notify Thomson Reuters of any unresolved problems DESCRIPTION OF ACTIVITIES STARTING UP Have you identified who will be responsible for each Dealing Coordinator activity? You must identify the staff in your Organisation who will be responsible for each of the listed activities to ensure that each activity is covered. Has training been organised for all Dealing Users and staff responsible for Dealing Coordinator activities? The Service, although designed to be intuitive, does require familiarisation, particularly in regard to the workflow that will be required once the higher level of regulation is enforced. Users have to understand the trading principles on which the Dealing Service operate, they need to be fully conversant with Service functionality and the rules governing the use of the Service; those rules are as described in the Dealing Rule Book. Thomson Reuters provides training for new users and for any users who require additional or refresher training. Do you require Dealing Xtra for access to Dealing documentation and for reporting capabilities? If requested, Clients will be provided with access to Dealing Xtra which is a repository for documentation, provides a Daily Confirmation Statement (DCS) and Trade reporting capabilities across each Dealing Code where you are a named Dealing Coordinator. This will be ed using the address provided on the initial Customer Order Form or Dealing Subscriber Information Document thereafter. Please note: If you are an existing Matching Coordinator, your existing Dealing Xtra access permissioning will be updated to allow access to reports for Dealing Codes for which you are a named Dealing Coordinator. GENERAL RESPONSIBILITIES To be responsible for the security of the Service on your Dealing Code(s): Physical security over access to the Dealing Service on each Dealing Code where you are a named Dealing Coordinator is your responsibility. We provide the following measures to assist you in this responsibility: A trader ID identifies all activity on the Service on a Dealing Code so you can trace any action at any time. An option to enable Dealing Passwords for each Trader ID is available and is recommended. The default at software upgrade is to have this option disabled. Thomson Reuters

3 To be responsible for User queries regarding operation of the Service: Whilst Thomson Reuters Customer Support (TRCS) also called Help Desk - is always available to answer any questions, it may be more convenient for you to be a filter for questions to Customer Support. Certain queries by Users may require your authorisation before they are actioned. To ensure all Users understand the Service Rules as described in the Dealing Rulebook and have received training: As part of your subscriber agreement with Thomson Reuters, on each Dealing Code for which you are a named Dealing Coordinator, you are required to confirm that every User: Has been trained to use the Bilateral Confirmation functionality Is familiar with the Subscriber s obligations under its agreement, or agreements, with Thomson Reuters in relation to the Service; Has received, understood and complies with the Dealing Rule Book To retain client Site records: A Dealing Coordinator is responsible for ensuring retention of the Dealing printer records for your Dealing Code(s) for at least the period defined by your regulatory authority in your jurisdiction. Subscribers may replace the physical Dealing printer with an alternative electronic storage device of at least equal quality and reliability as that provided by the printer. A Dealing Coordinator must be available for immediate contact whenever the Dealing Service is in use: A Dealing Coordinator must be available for immediate contact whenever the Dealing Service is in use and for one hour after trading has ceased on any Dealing Code(s) for which they have responsibility. The channel of communication will be either the or telephone number provided to Thomson Reuters. Each Dealing Code must nominate at least two named Dealing Coordinators authorised to act on behalf of the Subscriber on all matters concerning the Service. A Dealing Coordinator can be named for any number of Dealing Codes and can be responsible for more than one site however we do recommend different coordinators for different time-zones. While the Service is being used at a Site, at least one of the named Dealing Coordinators must be immediately contactable; they do not need to physically be at that site. The Coordinator should also be contactable for up to one hour after the end of the trading session in case other clients need to contact you requesting confirmation of any Unconfirmed Deals. A Dealing Coordinator must immediately advise Thomson Reuters of any changes to their contact details: Thomson Reuters should be immediately informed of any change of Dealing Coordinator, including and telephone changes or if Dealing Xtra is used, the DCS time is to be changed. The Dealing Subscriber Information Document (DSID) should be completed and returned to Thomson Reuters. DAILY ACTIVITIES Check Operability of Printers or alternative electronic storage devices Please check all printers for their paper supply or operability of alternative electronic devices to be sure that you have a record of all activity transacted over the Dealing service. Reconcile Trades against on-screen and printed records As a Dealing Coordinator, you will need to ensure there is agreed ownership of the reconciliation of trading activity. The status of a Deal / Trade can be reviewed in the Review Component. Each Trade will have a unique Transaction Identifier (ID) which is common to both parties to the trade. The Dealing Service provides you with a number of on and off screen references; The Review Component summarises all activity at the keystation The Audit Trail, Conversation and Ticket Printers record activity from Dealing keystations Thomson Reuters

4 The Dealing Xtra web service, see screenshot below, provides add-value information management tools e.g. access to the Daily Confirmation Statement (DCS) in electronic format, Trade Summaries and directory. OTHER ADMINISTRATIVE DUTIES Subscriber Information Changes Over time changes will be required to the details supplied on the original Customer Order Form (COF). Please check regularly and if you have any changes please advice Customer Support who will ask you to complete, sign and return the Dealing Subscriber Information Document (DSID) to Thomson Reuters. Routine User Permissioning Changes Amendments may be required to the details supplied on the original COF form. Thomson Reuters can process changes of the identity or details of Dealing Coordinators and their permissions. It is your responsibility to ensure the accuracy of this data so if you have any changes (additions or deletions) please advise us by completing a DSID and returning it to Thomson Reuters Customer Support. Urgent Requests Notify Customer Support immediately in the case of required urgent changes concerning Dealing Coordinators, including the requirement to delete any Dealing Xtra User or Coordinator. However, before we will act on any verbal requests for changes, we must have received written notification by corporate . Other Subscriber Information Changes For any other requests involving office moves, new Service requests, equipment cancellations, terminal moves, or similar, please contact Customer Support. Notify Customer Support promptly if your Organisation s legal, business or trading name changes or if the address at which the Service is installed needs to change. Training Requests For new users or existing users that require additional training please contact Customer Support or your Account Team to arrange training. Users should inform Dealing Coordinators whenever: Users have trouble logging onto the Service; Users forget their passwords (if this option has been enabled) Users suspect there is a problem with the System which they feel may affect their use of the system; A Dealing Coordinator must ensure that any problems with the Service on a Dealing Code they are responsible for are handled as set out in the Dealing Rule Book. Click here to access the Dealing Rule Book. Thomson Reuters

5 EXCEPTIONS Counterparty Trade Investigation If there are any discrepancies, please obtain your printed / electronic copy of the conversation and ticket then contact your counterparty to resolve. If the trade dispute cannot be resolved between your Counterparty and yourself following guidance detailed in the Dealing Rulebook, please contact Thomson Reuters Customer Support Contact with Thomson Reuters Customer Support All Users on each Dealing Code for which you are a named Dealing Coordinator should co-operate with all reasonable requests made by Customer Support. If, in Thomson Reuters reasonable opinion, the use by one or more of your users is for any reason impairing normal operation of the Service in any respect, Thomson Reuters may request you to stop that person from trading Bilateral Confirmation enabled Deal types on the system. All telephone conversations with Customer Support staff are recorded. System Problems In the event of a system problem, information will be posted on Thomson Reuters Alerts pages. If that page shows no relevant information within two minutes of the problem, telephone Customer Support and follow their directions. Unresolved Problems The Dealing Rule Book sets out the procedures for your notification and Thomson Reuters action in the case of unresolved problems with the Service. Please contact Customer Support immediately if you suspect any System malfunction. GLOSSARY Glossary item RTSL Subscriber DCS DSID COF Description Reuters Transaction Services Limited Customer who has the Dealing Service(s) Daily Confirmation Statement Dealing Subscriber Information Document Customer Order Form NOTE This guide is made available solely for the use and reference of current Thomson Reuters Dealing subscribers only and must not be accessed by anyone else. By accessing this document you agree to represent to Thomson Reuters that you are a current Thomson Reuters Dealing subscriber. Thomson Reuters Dealing is covered by one or more of the following U.S. Patents: 5,077,665, 5136,501; 5,195,031;5,727,165; 5,924,082; 5,924,083, 6,260,025, 6,462,758, 6,380,954 Thomson Reuters