FedMall Frequently Asked Questions

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Timothy Brown
5 years ago
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1 Registration, Codes, and Approvals: Q: How do I complete registration if I get a proxy server error when attempting to register? A: If you are getting a system error please forward a screen shot to the Program Management Office (PMO) in Microsoft Word (MS) to: fedmallvendors@dla.mil. We will forward your screen shot to our developers for evaluation and get back to you with a resolution. Q: Can different users under the same Cage Code and contract number see the catalog files that others have uploaded? A: No, the activity status only shows those transactions that you, personally, have uploaded. Q: Is there any updated information for suppliers, like myself, who are currently unable to register? A: If you are not able to successfully register, please send an to fedmallvendors@dla.mil so we can begin to take action and perform any necessary troubleshooting. Q: Why am I receiving error messages about missing ID attributes? A: This error could occur because the contract number was not input correctly or the Cage Code number has lower case letters embedded in it. Please correct and re-validate your catalog. If the issue persists, send an to fedmallvendors@dla.mil for investigation. Q: Where are the change order delivery methods located? A: Once you are in (in Portal, go to contract information, then account management and then contract update ) you will be able to update nearly anything pertaining to your contract. However, please note you will not be able to make update changes to DLA Contracts. For that you will need to contact your Supply Account Managers (SAM s) at fedmallvendors.@dla.mil for more assistance. Catalog and Uploads: Q: How can I verify my catalog file has been successfully uploaded? A: There are three (3) ways/areas on the site to ensure your catalog file has

2 been successfully uploaded, and we are aware of some issues within these methods 1) When you receive a notification that says your catalog file has been uploaded 2) When an item within your catalog has been successfully validated you can track this via catalog file by looking to the far right of the supply portal 3) By performing a spot check by searching for those items you just loaded If you are having issues with the above methods, please send an to fedmallcommunications@dla.mil and request an extract of your current offerings. We will be able to pull a list of current Part Names with their associated contract information. Q: Why is my vendor catalog stuck processing? A: There are two possible causes, the first being: 1) the catalog was uploaded with errors and is currently stuck in process, a known issue that IBM is currently working to resolve, or 2) in some smaller cases, unkown issues have caused catalogs from not being pushed through the MDM process and successfully loaded on the front end. You can attempt a random search in Portal for items you have loaded to see if they return successfully. If you are not getting anything returned after 48 hours, please send an to fedmallcommunications@dla.mil for investigation. Q: When will the catalogs that have been uploaded properly show up on? A: The developers have a goal of 24 hours from upload, yet have seen more efficient times posted recently. Q: Is the information packet we received from the Supply Account Manager s (SAM s) last year explaining how to upload catalogs still valid? A: No. Please go to and scroll down the page to find this information. Q: Does Fedmall follow the Federal Acquisition Regulations (FAR) when it comes to the JWOD Act and Ability One program? A: Yes. is following and implementing all FAR regulations. If you have any questions as they relate to the terms and agreement language in your contract please contact your Contracting Officer (CO).

3 Q: Does automatically generate error messages indicating when a catalog has not been accepted? A: Not at this time. Soon, the Validator tool will be integrated into the catalog loading process. To find out if your catalog file has properly loaded, you can do a spot check in the search functionality within Portal. If after 24 hours, your items still do not return please send an to fedmallcommunications@dla.mil for further investigation. Q: At what point will the Central Catalog Hosting System Portal (CCHS) website no longer be available? A: The CCHS website sunset with DOD EMALL and will not be integrated with. Q: Is the Marketplace catalog files going into the same queue as the DLA contracts process? A: Yes. Q: Would signing up for the FEDMALL marketplace hold up a catalog upload? A: No. Q: How do we upload catalogs separately from Market Place catalogs? A: Ensure you have opted into the MarketPlace participation within your registration profile. In the 3rd column of the upload file, you will use "MARKETPLACE_ (CAGE Code)" instead of the contract number. Q: Can Ability One (business that provides opportunity to people with disabilities) items be placed in the Market Place? A: Yes. Q: Where can I find the validation tool? A: You can access the validation tool by going to the Supplier Portal and it should be on the landing page (prior to logging into Portal).

4 Q: When I input a product price with four digits after the decimal point, the new validator displays an error. Does this mean that all files containing four decimals need to be resubmitted? A: Yes You will need to correct the price discrepancy and re-upload those catalogs. Q: Can my account be linked to my renewed CAC? A: Yes it can. While you first register and input your CAGE code, the contract numbers associated with that CAGE code will appear; furthermore, you will have the ability to view the contracts associated to your account, make your selection, and view all applicable details and information. You will still not be able to see catalogs loaded by other representatives who have access to that CAGE code though. Q: Could you please elaborate on the DLA modification process as far as is concerned? For instance, are we now able to load modifications through the portal? Are they being pushed through or does our Contracting Officer have to approve the file load? A: The Supplier Portal is where you will conduct all of your current and future business for, including modifications. Current modifications are being pushed through just like the original set of uploads until we hear otherwise. For changes that require Contracting Officers approval, please check with them first. Q: Could you please provide an update on the search capability within the supplier portal? It is still timing out with every search and resulting in a This page could not be displayed error. A: The download function within the Supplier Portal is currently still inaccessible. A workaround is being developed in the mid-term. We are aware of persistent issues with the search functionality as well. For more information regarding your catalog uploads, please send an to fedmallcommunications@dla.mil for further investigation. Q: Can we send test orders to ourselves to make sure we are receiving them correctly? A: Since this is a Production site, there is no way to properly submit a test order without test order payment being fully processed (flowing end-to-end), resulting in a fulfillment order. In order to make sure you are receiving orders, it is recommended you identify a customer who has

5 the need to purchase one of your products and ask them to work with you to track progress on this from the moment they complete an order to the moment your receive their request. Q: Can we see our DLA orders in the Supplier Portal? A: Yes, unless you have a DLA contract. Suppliers who currently have DLA contracts will only see their orders in Defense Logistics Agency (DLA) Internet Bid Board System (DIBBS), which is a web-based application that enables the vendor community to obtain their orders. Q: When is the best time to load data or your catalog file on? A: Although you may load your data or catalog files any time you access, the process may be quicker during off-peak times. Recent trend analysis indicates that one off peak time is 7 a.m. eastern standard time (est). Q: Who is the primary point of contact for the supplier community to get access to and get catalogs uploaded? A: The SAMs can be contacted at fedmallvendors@dla.mil for specific issues, and fedmallcommunications@dla.mil is available for general questions or if you would like catalog status updates and/or extracts of your current offerings. The landing page ( contains both the Supplier Registration information and Quick Start Guides that cover all aspects of Supplier registration and Catalog and Image upload instructions. Q: How will DLA address vendors who have lost significant revenues due to the transition? A: cannot address this question as this will need to be taken up with your specific Contracting Officer.

FedMall Frequently Asked Questions

FedMall Frequently Asked Questions Registration, Codes, and Approvals: Q: How do I complete registration if I get a proxy server error when attempting to register? A: If you are getting a system error please forward a screen shot to the