FedMall Frequently Asked Questions

Size: px

Start display at page:

Download "FedMall Frequently Asked Questions"

Dana Shields
6 years ago
Views:

1 Registration, Codes, and Approvals: Q: How do I complete registration if I get a proxy server error when attempting to register? A: If you are getting a system error, please forward a screen shot to the Program Management Office (PMO) in Microsoft Word (MS) to: fedmallvendors@dla.mil. We will forward your screen shot to our developers for evaluation and get back to you with a resolution. Q: Can different users under the same Commercial and Government Entity (CAGE) Code and contract number see the catalog files that others have uploaded? A: No, the Activity Status only shows those transactions that you, personally, have uploaded. Q: Is there any updated information for suppliers, like myself, who are currently unable to register? A: Unfortunately, we re still experiencing some issues around suppliers being unable to register and/or receiving error messages. More than likely this is because some of the accounts that have been registered have not yet been completed. If you are a supplier who is currently unable to register, please go back into FedMall where you initially loaded your catalog and clear out the previous information. Close out your browser, then go back into FedMall and complete the registration form. If this does not work please contact us at FedMall.vendors@dla.mil for assistance. Q: Why am I receiving error messages about missing ID attributes? A: This error could occur because the contract number was not input correctly or the CAGE Code number has lower case letters embedded in it. Please correct and resubmit your catalog. Q: Where are the change order delivery methods located? A: Once you are in FedMall (on the Fedmall site, go to contract information, then account management and then contract update ) you will be able to update nearly anything pertaining to your contract. However, please note you will not be able to make update changes to a DLA contracts. For that you will need to contact your Supply Account Managers (SAM s) for more assistance. Catalog and Uploads:

2 Q: How can I verify my catalog file has been successfully uploaded? A: There are three (3) ways/areas on the site to ensure your catalog file has been successfully uploaded 1) When you receive a notification that says your catalog file has been uploaded; 2) When an item within your catalog has been successfully validated you can track this via catalog file by looking to the far right of the supply portal; 3) By performing a spot check by searching for those items you just loaded Q: Why is my FedMall vendor catalog stuck processing? A: There are two possible causes, the first being 1) the catalog was uploaded with errors and is currently stuck in process mode, a known issue that IBM is currently working to resolve, or (2) the catalog is being held from pushing to Commerce until CXML and/or EDI issues have been corrected. Currently, there are no know workarounds for the second option. Q: I, as a vendor, have noticed that my catalog files contain three times more items than originally submitted. Why? A: FedMall s Supply Account Manager s (SAM) have reported this ongoing issue to IBM but to report new instances of it please submit your name and POC information to: FedMall.vendors@dla.mil. You will be contacted by one of the SAM s to help resolve the issue. Q: When will the catalogs that have been filed properly show up on FedMall? A: We are currently working with the prime contractor to address this issue. They are currently running tests to determine why this is the case. The testing is still being performed and the Program Management Office (PMO) does not have a completion date at this time. We will reassess the system capabilities to determine if more testing is required or if we can proceed with allowing the suppliers to resume uploading their catalog files. We will post any changes on the FedMall website. Q: Is the FedMall information packet we received from the Supply Account Manager s (SAM s) last year explaining how to upload catalogs still valid?

3 A: No. That packet has been updated from May FedMall s Supply Account Manager s (SAM s) forwarded an to all of the FedMall point of contacts (POC s) with all the new quick start guides. If you have not received a quick start guide, please go to and scroll down the page to find this information. Q: I, as a supplier, am still getting error messages. What could be causing those error messages? A: While it is difficult to determine what the problem could be without more information, one thing that may help from an immediacy standpoint is ensuring that before you begin uploading your catalog there are no lower case letters or dashes embedded within the catalog you are attempting to upload. If after making those adjustments you still receive error messages please forward a screenshot of the message to: Q: Why am I receiving error messages about missing ID attributes? A: This error could occur because the contract number was not input correctly or the CAGE Code number has lower case letters embedded in it. Please correct and resubmit your catalog. Q: Does Fedmall follow the Federal Army Regulation (FAR) when it comes to the Javits- Wagner-O Day (JWOD) Act and Ability One program? A: Yes. FedMall is following and implementing all FAR requirements. If you have any questions as they relate to the terms and agreement language in your contract please contact your Contracting Officer (CO). Q: Does FedMall automatically generate error messages indicating when a catalog has not been accepted? A: No. To find out if your catalog file has properly loaded, or to check on the status of any other transactions, please press the product management tab, then the catalog modification tab, and finally the status tab. There you will find a list of your error messages and it will tell you what you need to correct in order for your catalog file to be accepted. Q: At what point will the Central Catalog Hosting System Portal (CCHS) website no longer be available? A: The CCHS website sunset with DOD EMALL.

4 Q: Is the Marketplace catalog files going into the same que as the DLA contracts process? A: Yes. Q: Would signing up for the FEDMALL marketplace hold up a catalog upload? A: No, Marketplace items/catalog(s) are very quick to upload onto the FedMall. Q: How do we upload catalogs separately from Market Place catalogs? A: Please go to the FedMall page once logged on go to the 3rd column of the upload file, you have to use the "MARKETPLACE_" identifier instead of the contract number then input your information. Q: When can we expect our catalogs to be pushed through? A: Unfortunately, we do not have an exact date to pass on to all of the vendors. The Program Management Office (PMO) and IBM are working around the clock to provide updated information for all. The PMO will be receiving updated information on where we are systems wise and will pass on any additional information to all. Please continue to check the FedMall website for updates. Q: Have CXML issues been successfully resolved? A: Yes, however there is a supplier who s having an issue with the Value Added Network (VAN) enhancement that IBM will still needs to be resolve before moving forward to complete. As soon as IBM has concluded all testing and given the go ahead then the PMO will update the FedMall website reflecting the latest status. Q: Can Ability One (business that provides opportunity to people with disabilities) items be placed in the Market Place? A: No. If you have any questions concerning Ability One please contact your Contracting Officer. Q: Has the Electronic Data Interchange (EDI) issue been resolved? A: Yes, EDI was set to go to production August 16, 2017.

5 Q: Where can I find the validation tool? A: You can access the validation tool by going to Q: What do we do if we did not get all of our catalog items uploaded within the expected timeframe? A: You will have to wait until August 28, 2017 when FedMall Supplier Portal is expected to be back online. If you still need to upload items from your catalog fill that did not get fully loaded prior to this date, after August 28, 2017 resume loading the remaining portion of your catalog. Please do not load your entire catalog file again. Q: What happens to users when their External Certifying Authority (ECA) expires on September 25, 2017? A: Symantec (Software Company) made arrangements last year to make it easier for its users to start buying ECA certificates from Iden Trust. Here is a direct link: Symantec users are urged to purchase a new certificate prior to September 25, 2017 as they will no longer have access to any Department of Defense (DOD) systems including FedMall Commerce and FedMall Master Data Management (MDM). Symantec is only one of three (3) DOD approved/sponsored vendor. Users may obtain certificates from either of the remaining two (2) issuers: Ident Trust direct link for EMALL/FedMall: and ORC direct link for EMALL/FedMall: When the user s new certificate is presented to FedMall at login, the user will be required to register for another account. Once the new account is approved, the previous account will no longer be accessible. The previous account transactional history will not be available to the user under the new account. Additional Questions: To submit your questions for an upcoming Town Hall, please send those questions to FedMallCommunications@dla.mil For Access problems or Technical issues, please contact the Enterprise Help Desk Toll Free: DSN: OFF-DSN( ), then, enterpriseithelpdesk@dla.mil For Navigation, Ordering Assistance or Procedural issues please contact the Customer Interaction Center at: Toll Free: DSN CONUS/OCONUS: dlacontactcenter@dla.mil For transition-related support please contact FedMallsupport@dla.mil.

6 FedMall

FedMall Frequently Asked Questions

FedMall Frequently Asked Questions Registration, Codes, and Approvals: Q: How do I complete registration if I get a proxy server error when attempting to register? A: If you are getting a system error, please forward a screen shot to the