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1 About this survey The objective of this survey is to gather information from local authorities regarding the quantity of invalid applications, understand what areas of the application are likely to be stumbling blocks for each applicant type and what we can do at the Planning Portal to reduce the number of invalid applications submitted before they reach the local authority. * 1. WHAT INFORMATION DO WE COLLECT FROM YOU? We (The Planning Portal) are committed to protecting and respecting your privacy. Under the GDPR and the Data Protection Act 1998, we have a legal duty to inform you about and protect any information We collect from you. We may ask you to complete surveys that We use for research purposes, although you do not have to respond to them. The information will be used quantitatively for the purposes for which it was collected. We reserve the right to aggregate information with other responses and republish a summary on our web site and other channels as appropriate. Any personal data will not be shared outside of the Planning Portal (PortalPlanQuest) or its group companies and will be held securely in our Customer Relationship Management (CRM) system. By ticking the box you confirm that you are happy to provide information to us within this context. Click here to confirm you agree to our privacy policy 1

2 About you * 2. Name * 3. address * 4. Phone number * 5. Job title * 6. Local authority name Please choose from the drop-down list (county councils are at the bottom of the list) 2

3 * 7. In 2018, approximately what percentage of planning applications were invalid? You can use the slide scale or enter a figure in the box. 1% 100% 3

4 Application types Of those invalid applications, please identify the percentage of invalid applications for each application type. You can use the slide scale or enter a figure in the box. 8. Householder 1% 100% 9. Minor/Others 1% 100% 10. Majors 1% 100% 4

5 Reasons for invalidation 11. At your local authority, what are the common reasons for invalid applications? Please indicate the approximate percentage by entering a number. Forms: Wrong form Forms: Incomplete form or information Forms: Certificates Fee: No fee Fee: Wrong fee Location plan: Incorrect red or blue line Location plan: Other missing information (road names, North point etc) Block/Site plan: Missing plan Detailed plans: Missing plan types Detailed plans: Inaccurate detail Missing supporting information relating to: National validation checklist Missing supporting information relating to: Local validation checklist 5

6 12. If there are any other reasons not detailed please provide them below and indicate the percentage. 6

7 Reasons for invalidation - applicant type 13. To help us understand the reasons for invalid applications by applicant type, what are the common reasons for invalid applications submitted by professional planning consultancies/architectural practices? Please indicate the approximate percentage by entering a number. Forms: Wrong form Forms: Incomplete form or information Forms: Certificates Fee: No fee Fee: Wrong fee Location plan: Incorrect red or blue line Location plan: Other missing information (road names, North point etc) Block/Site plan: Missing plan Detailed plans: Missing plan types Detailed plans: Inaccurate detail Missing supporting information relating to: National validation checklist Missing supporting information relating to: Local validation checklist 7

8 14. If there are any other reasons not detailed please provide them below and indicate the percentage. 8

9 Reasons for invalidation - applicant type 15. To help us understand the reasons for invalid applications by applicant type, what are the common reasons for invalid applications submitted by SMEs, sole practitioners or small/local property developers? Please indicate the approximate percentage by entering a number. Forms: Wrong form Forms: Incomplete form or information Forms: Certificates Fee: No fee Fee: Wrong fee Location plan: Incorrect red or blue line Location plan: Other missing information (road names, North point etc) Block/Site plan: Missing plan Detailed plans: Missing plan types Detailed plans: Inaccurate detail Missing supporting information relating to: National validation checklist Missing supporting information relating to: Local validation checklist 9

10 16. If there are any other reasons not detailed please provide them below and indicate the percentage. 10

11 Reasons for invalidation - applicant type 17. To help us understand the reasons for invalid applications by applicant type, what are the common reasons for invalid applications submitted by applicants? (for example individual householders) Please indicate the approximate percentage by entering a number. Forms: Wrong form Forms: Incomplete form or information Forms: Certificates Fee: No fee Fee: Wrong fee Location plan: Incorrect red or blue line Location plan: Other missing information (road names, North point etc) Block/Site plan: Missing plan Detailed plans: Missing plan types Detailed plans: Inaccurate detail Missing supporting information relating to: National validation checklist Missing supporting information relating to: Local validation checklist 11

12 18. If there are any other reasons not detailed please provide them below and indicate the percentage. 12

13 19. Which applicant type would you say submits a better quality of application? Professional planning consultancy or architectural practice SME, sole practitioner or small/local property developer Applicant, individual householder Why? Please provide details 13

14 Pre-application advice 20. If any applicant has sought pre-application advice, would you say this improves the quality of their planning application? Yes No Sometimes 21. If you have any additional comments about pre-applications, please provide the details below 14

15 Method of submission 22. What percentage of applications are submitted using: Please indicate the approximate percentage by entering a number. Planning Portal Alternative online service to local authority Paper copies 15

16 23. Do you have any comments to share with us about invalidation and what may help us to address the issue? 16

17 Planning Application Validation Service If you need extra help with validation you might want to consider TerraQuest s Planning Application Validation Service (PAVS) which is used by many authorities to create flexibility in their planning departments. The service can be used to manage increased workload or temporary backlog and is tailored to suit the specific needs of the authority. The technical validation meets both national and local guidelines. For a free consultation, please contact the TerraQuest team via at information@terraquest.co.uk or call If you would prefer someone to contact you, please select how you would like to be contacted below: We will use the contact details that you have provided at the beginning of this survey Telephone 17

18 Thank you Thank you for taking the time to complete this survey. To keep up to date with our developments you can join our Knowledge Hub group. Register to join by using the following link: Planning Portal Knowledge Hub group (Please note: this group is open to local authorities with a gov.uk address only). If you would like to contact someone about this survey or the Planning Portal in general, please communications@planningportal.co.uk 18