Microsoft Exchange Server 2010 Administration

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3 Microsoft Exchange Server 2010 Administration

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5 Microsoft Exchange Server 2010 Administration Real World Skills for MCITP Certification and Beyond Joel Stidley Erik Gustafson

6 Acquisitions Editor: Jeff Kellum Technical Editor: Bob Reinsch Production Editor: Christine O Connor Copy Editor: Judy Flynn Editorial Manager: Pete Gaughan Production Manager: Tim Tate Vice President and Executive Group Publisher: Richard Swadley Vice President and Publisher: Neil Edde Media Project Manager 1: Laura Moss-Hollister Media Associate Producer: Josh Frank Media Quality Assurance: Shawn Patrick Book Designers: Judy Fung and Bill Gibson Compositor: Craig Woods, Happenstance Type-O-Rama Proofreader: Scott Klemp and Louise Watson, Word One New York Indexer: Robert Swanson Project Coordinator, Cover: Lynsey Stanford Cover Designer: Ryan Sneed Copyright 2011 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) , fax (978) Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) , fax (201) , or online at Limit of Liability/Disclaimer of Warranty: The publisher and the author make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation warranties of fitness for a particular purpose. No warranty may be created or extended by sales or promotional materials. The advice and strategies contained herein may not be suitable for every situation. This work is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. If professional assistance is required, the services of a competent professional person should be sought. Neither the publisher nor the author shall be liable for damages arising herefrom. The fact that an organization or Web site is referred to in this work as a citation and/or a potential source of further information does not mean that the author or the publisher endorses the information the organization or Web site may provide or recommendations it may make. Further, readers should be aware that Internet Web sites listed in this work may have changed or disappeared between when this work was written and when it is read. For general information on our other products and services or to obtain technical support, please contact our Customer Care Department within the U.S. at (877) , outside the U.S. at (317) or fax (317) Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data Stidley, Joel, Exchange server 2010 administration : real world skills for MCITP certification and beyond / Joel Stidley, Erik Gustafson. p. cm. ISBN-13: (pbk.) ISBN-10: (pbk.) ISBN: (ebk.) ISBN: (ebk.) ISBN: (ebk.) 1. Microsoft Exchange server. 2. Client/server computing. 3. Electronic mail systems. 4. Electronic data processing personnel Certification. I. Gustafson, Erik, II. Title. QA76.9.C55S dc TRADEMARKS: Wiley, the Wiley logo, and the Sybex logo are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates, in the United States and other countries, and may not be used without written permission. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective owners. Wiley Publishing, Inc., is not associated with any product or vendor mentioned in this book

7 Dear Reader, Thank you for choosing Microsoft Exchange Server 2010 Administration: Real World Skills for MCITP Certification and Beyond. This book is part of a family of premiumquality Sybex books, all of which are written by outstanding authors who combine practical experience with a gift for teaching. Sybex was founded in More than 30 years later, we re still committed to producing consistently exceptional books. With each of our titles, we re working hard to set a new standard for the industry. From the paper we print on, to the authors we work with, our goal is to bring you the best books available. I hope you see all that reflected in these pages. I d be very interested to hear your comments and get your feedback on how we re doing. Feel free to let me know what you think about this or any other Sybex book by sending me an at nedde@wiley.com. If you think you ve found a technical error in this book, please visit Customer feedback is critical to our efforts at Sybex. Best regards, Neil Edde Vice President and Publisher Sybex, an Imprint of Wiley

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9 This book is dedicated to our friendship, our loving families, and our friends; all of which make us who we are today.

10 Acknowledgments This book, like all publications, took a lot of hard work and patience on many levels. We would like to thank Jeff Kellum, Christine O Connor, and the others at Sybex for their commitment to this book and their vision for this new series of books. Also, a sincere thank you goes out to the entire Microsoft Exchange development team for making a truly awesome product and doing so much to meet the needs of their customers. One of the most critical pieces of a successful technical book is the accuracy. Thankfully, we had the best editors, Judy Flynn and Bob Reinsch who worked hard to make this book accurate both technically and grammatically. We are also indebted to a number of other people who were crucial for providing honest and direct guidance and assistance along the way: Joseph Nguyen, Brian Tirch, Joézer Cookey-Gam, Jules Yacho, Kory Sebby, and Jon Webster.

11 About the Authors Joel Stidley has been working in the IT field for 15 years, and he has been a computer fanatic for much longer. He obtained his first Microsoft certification in 1999 and is currently an MCSE, MCTS, and Exchange MVP. At the beginning of his IT career, he was supporting MS-DOS and Windows for Workgroups clients on a Novell NetWare network at a small manufacturing company. Shortly thereafter, he discovered the joys of Windows NT Server. Joel worked with Microsoft Exchange on the Exchange Server 5.0 beta releases. Since that time, he has done migrations from legacy messaging systems such as Lotus cc:mail to Exchange as well as numerous migrations from Exchange 5.5 to 2000 and 2003 versions. He also led an engineering team to create a shared Exchange 2000 hosting platform before Microsoft released guidance on how to do so. Since then, he has been working extensively with Exchange in a variety of environments. In 2004, Joel founded ExchangeExchange.com, a Microsoft Exchange-focused community website, where he blogs and provides forums for discussing Exchange, PowerShell, certification, and general Windows topics. In the last few years, he has also been writing extensively. He contributed content to MCITP: Microsoft Exchange Server 2007 Messaging Design and Deployment Study Guide: Exams and (Sybex, 2007) and served as lead author on Professional PowerShell for Exchange Server 2007 SP1 (Wrox, 2008), MCTS: Windows Server 2008 Applications Infrastructure Configuration Study Guide: Exam (Sybex, 2008), and Microsoft Exchange Server 2010 Best Practices (Microsoft Press, 2010). Currently, he is the principal systems architect at Terremark Worldwide Inc., where he works with a variety of cloud computing and messaging technologies. Joel lives near the Dallas, Texas area with his wife and two children. You can contact him at joel@mailtask.com or read his blog at joel.stidley/. Erik R. Gustafson is a nine-year veteran of IT consulting and IT support. He started working professionally with Microsoft products while running a successful signage business in 1995, and after selling the business a few years later, he refocused his career on providing IT services. He obtained his first Microsoft certification in 2002 and is currently an MCSE and an MCSA. For the last few years he has helped grow an IT consulting business and set up an IT managed service provider from the ground up. Recently, he has relocated to the Dallas area with his wife, Kelly, and now works as a solutions architect for Terremark Worldwide Inc. Erik also was a contributing author of MCTS: Windows Server 2008 Applications Infrastructure Configuration Study Guide: Exam (Sybex, 2008) and writes Microsoft exam simulation questions for Ucertify.com. You can contact Erik at erikrgustafson@gmail.com or read his blog at

12 About the Contributing Authors Joseph Tuan Nguyen, MCITP, is a systems architect with 13 years experience working with Exchange Server. He has worked as a system administrator, consultant, author, and trainer covering various Microsoft server technologies for messaging, communications, and collaboration. He has worked in small, medium, and enterprise organizations and is currently employed at the University of Oklahoma, where he puts his professional and technical experience to work serving the needs of the campus community. He resides in Oklahoma City with his wife, Jessica, and two daughters, Natalie and Claire. Jules Yacho has over 13 years of IT experience. He is currently employed as a regional sales engineer at Terremark Worldwide Inc. and is responsible for designing and architecting solutions for complex challenges using his knowledge of networks, security, systems, storage, co-location, and cloud computing. Jules has worked extensively with all versions of Exchange, from Exchange Server 5.0 all the way to Exchange Server Prior to Joining Terremark, he was an infrastructure consultant with Dell Inc. specializing in Active Directory and Exchange deployments, and prior to that, Jules was a senior messaging engineer with Turner Construction. When he is not busy working with technology, Jules enjoys watching his sons play competitive soccer. Jules is married and currently lives in Irving, Texas, with his wife, Erin, and their four children. Kory Sebby grew up in a small town in Illinois with two loving and supportive parents and three obnoxious younger siblings. While Kory was growing up, he was always taking things apart and rebuilding them or building new items from the parts. After being introduced to computers, things just took off. Kory learned from gaming on PCs new ways to do things and ways to reprogram the games to make them a little easier or play smoother. Kory started his computer training in high school and continued his education at a technical school in Phoenix, Arizona. Using this technical training, Kory started his computer career working at a computer retail store and then worked hard to qualify for his current position as a technical analyst at Verity Three in the suburbs of Chicago. He has since obtained a number of certifications (MCSA, MCDST, VSTP, CCA) and has become a proud father. Kory continues to work hard and learn new technology; he is often the one analyst chosen to learn a new technology. As such, he was chosen to deploy the first Exchange Server 2007 servers for his company s customers a few years ago. Brian Tirch has been working in the IT field for over 11 years and currently works as a technology architect for Microsoft, where he provides guidance on a number of Microsoft technologies like Exchange Server. Brian currently holds a bachelor of science degree in computer networking and has multiple Microsoft certifications; he obtained his first in Brian has been the technical editor of a number of Exchange books over the years: Mastering Microsoft Exchange Server 2007 (Sybex, 2007), Mastering Microsoft Exchange Server (2007 SP1 Sybex, 2009), and Microsoft Exchange Server 2007:

13 About the Contributing Authors xi Implementation and Administration (Sybex, 2008). He was awarded the honor of being a Microsoft MVP in Exchange Server before joining Microsoft. Brian also hosts a blog dedicated to Microsoft Exchange Server, located at Brian s most recent achievement is fatherhood. He has become the proud father to his son, Tyler Nicholas Tirch (TNT). He is always appreciative of his family and friends for their support. He is especially appreciative for his wife, Jodie Tirch, who makes it possible for him to spend long hours on the computer. Joézer Cookey-Gam holds a bachelor of technology degree in electrical engineering from the Rivers State University of Science and Technology in Nigeria. He is a Microsoft Certified Systems Engineer and an IT professional with focus on messaging. He began his IT career as a network engineer and Exchange administrator, supporting medium to large enterprise networks. In this role, he provided solutions for LinkServe Limited, a leading Internet service provider in Nigeria. He joined Microsoft in 2001 and is currently a technical support lead, supporting both Microsoft vendors and partners.

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15 Contents at a Glance Introduction xxix Part I Introduction to Exchange Server Chapter 1 Introduction to Exchange Server Part II Messaging Administrator s Guide to Exchange Server Chapter 2 Installing and Configuring Exchange Server Chapter 3 Configuring Connectors, Routing and Transport, and Connectivity 73 Chapter 4 Managing Exchange Server 2010 Mail-Enabled Objects 153 Chapter 5 Configuring and Managing Public Folders 233 Chapter 6 Configuring Security, Compliance, and Policies 279 Chapter 7 Configuring High-Availability Solutions for Exchange Server 359 Chapter 8 Disaster Recovery Operations for Exchange Server 415 Chapter 9 Monitoring and Reporting with Exchange Server Part III Chapter 10 Messaging Professional s Guide to Exchange Server Planning the Exchange Server 2010 Migration and Infrastructure 481 Chapter 11 Designing and Deploying Mailbox Services 507 Chapter 12 Designing Routing and Client Connectivity 531 Chapter 13 Designing Security and Compliance 577 Chapter 14 Designing High Availability and Recovery 605 Appendix A Microsoft s Certification Program 631 Appendix B About the Companion CD 645 Glossary 649 Index 673

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17 Contents Introduction xxix Part I Introduction to Exchange Server Chapter 1 Introduction to Exchange Server Brief History of Exchange Servers 4 New Features in Exchange Server Improvements in Exchange Server Discontinued Features 13 Features That Have Been Removed 13 A De-emphasized Feature 15 Comparison between Exchange Server 2007 and Exchange Server Client Benefits to Exchange Server Large Mailbox Support 20 Native Archiving Features 21 ediscovery Features 22 Retention Policies and Legal Holds 23 User-Specific HTML Disclaimers 23 MailTips 24 Summary 25 Chapter Essentials 25 Part II Messaging Administrator s Guide to Exchange Server Chapter 2 Installing and Configuring Exchange Server Understanding the Administrator s Job Role 30 Installing Exchange Prerequisites 31 Preparing the Infrastructure for Exchange Server Active Directory Forests 39 Active Directory Partitions 40 Message Flow 40 Active Directory 41 Domain Name Service 44 Verifying Name Resolution 45 Running Network and Domain Controller Diagnostics Tests

18 xvi Contents Preparing the Infrastructure for Exchange Server 2010 Deployment 47 Verifying Domain and Forest Functional Levels 48 Preparing the Windows Active Directory Forest 49 Preparing Other Windows Active Directory Domains 54 Modifying Existing Exchange Organizations to Support Migration 56 Introducing the Server Roles 59 Mailbox Server 59 Hub Transport Server 60 Client Access Server 60 Edge Transport Server 61 Unified Messaging Server 62 Installing Microsoft Exchange Server Understanding Role Based Access Control 67 Management Role Groups 67 Management Role Assignment Policies 68 Direct User Role Assignment 69 Summary 71 Chapter Essentials 71 Chapter 3 Configuring Connectors, Routing and Transport, and Connectivity 73 Configuring Connectors 74 Configuring Send Connectors 75 Configuring Receive Connectors 81 Configuring Message Routing and Transport 88 Using Internal Message Routing 90 Using External Message Routing 92 Configuring and Managing EdgeSync 94 Configuring Transport 102 Configuring Client Access for Exchange Server Configuring Client Connectivity with Autodiscover 109 Configuring Client Access 121 Supporting POP3 and IMAP4 Clients 135 Configuring ActiveSync 140 Summary 150 Chapter Essentials 151 Chapter 4 Managing Exchange Server 2010 Mail-Enabled Objects 153 Understanding Databases in Exchange Server Creating Mailboxes 162 User Mailbox Properties 169

19 Contents xvii Creating Resource Mailboxes 176 Modifying Resource Mailbox Properties 180 Configuring Mail-Enabled Groups 190 Modifying Mail-Enabled Group Properties 193 Performing Basic Management with the Exchange Management Console 193 Managing Group Properties 194 Managing Dynamic Distribution Groups 198 Creating Dynamic Distribution Groups with the Exchange Management Console 199 Modifying Dynamic Distribution Groups 201 Configuring Mail Contacts 203 Creating Contacts with the Exchange Management Console 203 Modifying Mail Contacts 206 Moving Mailboxes 210 Using the Exchange Control Panel and Outlook Web App 214 Managing Myself in the Exchange Control Panel 215 Managing an Organization with the Exchange Control Panel 225 Managing Another User s Inbox with the Exchange Control Panel 229 Summary 230 Chapter Essentials 231 Chapter 5 Configuring and Managing Public Folders 233 Creating Public Folders 235 Creating a Public Folder Database 236 Designing a Public Folder Hierarchy 241 Creating Public Folders 241 Managing and Configuring Public Folders 246 Configuring a Public Folder Database 247 Changing the Default Public Folder Database 250 Using PFMC to Configure and Manage Public Folders 251 Configuring and Managing Public Folders with EMS 257 Managing Public Folders with Outlook Client 267 Introduction to ExFolders 269 Replicating Your Public Folders 270 Choosing a Replication Design 270 Replicating the Hierarchy 271 Replicating the Content 272 Understanding Backfill Events 276 Removing a Replica 276 Summary 277 Chapter Essentials 278

20 xviii Contents Chapter 6 Configuring Security, Compliance, and Policies 279 Configuring Role Based Access Control 281 Enabling Administrator Audit Logging 287 Introducing Message Compliance and Record Management 288 Configuring Managed Folders 289 Creating and Applying Retention Tags and Retention Policies and Using Archive Mailboxes 296 Scheduling the Managed Folder Assistant 300 Classifying Message Classifications 302 Configuring Information Rights Management 305 Assigning Legal Holds and Creating Mailbox Journaling Rules 307 Using Multi-Mailbox Search and Discovery Mailboxes 309 Configuring Transport Rules 311 Transport Predicates 312 Transport Actions 318 Working with Transport Rules 323 Managing Policies and Address Lists 325 Configuring Address Policies 325 Creating Address Lists 328 Configuring Mobile Device Policies 330 Configuring Antivirus and Antispam Solutions 334 Configuring Exchange Server 2010 Antispam 334 Using Forefront Protection 2010 for Exchange Server 351 Summary 357 Chapter Essentials 358 Chapter 7 Configuring High-Availability Solutions for Exchange Server 359 Introducing High Availability in Exchange Server Understanding Database Availability Groups 361 Using Database Availability Group Properties 363 Using Failover Clustering in Exchange Server Using Majority Node Set 367 Employing a Witness Server 367 Managing a Database Availability Group 371 Managing Database Copies 376 Seeding a Database Copy 376 Using Log Truncation 379 Suspending, Resuming, and Switching Over Database Copies 379 Configuring AutoDatabaseMountDial 380 Monitoring Database Copies 383

21 Contents xix Availability for Client Access, Hub Transport, and Edge Transport Roles 392 Client Access Server Arrays 392 Determining the MAPI Endpoint 393 Installing and Configuring Network Load Balancing 403 Scoping the MAPI Ports 411 Using DNS Round-Robin 413 Summary 414 Chapter Essentials 414 Chapter 8 Disaster Recovery Operations for Exchange Server 415 What Is Disaster Recovery? 416 Avoiding Disasters and Reacting to Them 417 Avoiding Data Loss 417 Reacting to Disasters 418 Configuring Backups 420 Using Replication-Based Backup 422 Creating, Modifying, and Performing Backup Jobs 423 Monitoring and Validating Backup Jobs 425 Repairing a Damaged Exchange Database 426 Recovering Messaging Data 430 Recovering Messages with Deleted Items Retention 430 Recovering Deleted Mailboxes with Deleted Mailbox Retention 431 Recovering Mailbox Databases 433 Backing Up and Recovering a Mailbox Server Configuration 437 Backing Up and Recovering Server Roles 437 Backing Up and Recovering a Client Access Server 437 Backing Up and Recovering a Hub Transport Server 438 Backing Up and Recovering an Edge Transport Server 439 Summary 441 Chapter Essentials 441 Chapter 9 Monitoring and Reporting with Exchange Server Monitoring Databases 444 Performing Message Tracking 454 Reviewing Message Tracking 455 Configuring Message Tracking 457 Using the Routing Log Viewer 460 Monitoring Client Connectivity 461 Using the Test Cmdlets to Test Functionality 464

22 xx Contents Creating Server Reports 465 Creating Health Reports 465 Creating Availability Reports 469 Creating Usage Reports 471 Using Administrator Audit Logging 475 Summary 477 Chapter Essentials 477 Part III Messaging Professional s Guide to Exchange Server Chapter 10 Planning the Exchange Server 2010 Migration and Infrastructure 481 Understanding the Messaging Professional s Job Role 482 Using a Framework for Deploying Exchange Server Preparing Exchange Server 2010 for Deployment 484 Satisfying DNS Requirements 484 Planning the Site Topology 485 Defining Deployment Locations 486 Planning Namespaces 488 Planning the Active Directory Forest 489 Forest Functional Levels 490 Satisfying Schema Requirements 491 Planning Your Migration and Coexistence 491 Using the Exchange Deployment Assistant 492 Planning Coexistence with Exchange Server Planning Coexistence with Exchange Server Planning Coexistence with Third-Party Systems 494 Upgrading from Previous Versions of Exchange 494 Planning Public Folder Coexistence and Migration 496 Migrating Mailboxes to Exchange Configuring the Recipient Update Service 501 Converting LDAP Filters to OPATH Filters 502 Planning Unified Messaging Server Coexistence 503 Removing Legacy Exchange Servers 503 Summary 505 Chapter Essentials 506 Chapter 11 Designing and Deploying Mailbox Services 507 Designing Mailbox Services 508 Understanding the Exchange Storage Structure 508 Determining Mailbox Server Hardware Requirements 511 Determining Whether to Deploy Public Folders 516 Defining Naming Conventions 517 Provisioning Mailboxes 519

23 Contents xxi Deploying the Mailbox Server Role 521 Installation Prerequisites 521 Sizing Mailbox Server Hardware 523 Deploying Public Folders 527 Summary 528 Chapter Essentials 529 Chapter 12 Designing Routing and Client Connectivity 531 Getting to Know Exchange 2010 Server Transport and Routing Features 532 What Is Shadow Redundancy? 533 Understanding Transport Service and the Mail.que ESE Database 536 Understanding Moderated Transport 536 Measuring End-To-End Message Latency 537 Integrating Cross-Premises Message Routing 537 Understanding Version-Based Routing 537 Improvements in Edge Synchronization 538 Planning Exchange Server 2010 Routing 538 Understanding Exchange 2010 Server Role Dependencies 539 Understanding Active Directory Dependencies and Routing 541 Migrating and Coexistence Considerations 546 Defining Transport Server Hardware 546 Understanding Transport Server Storage 547 Defining the Processor and Memory Requirements 548 Planning the Number of Transport Servers 549 Deploying the Exchange Server 2010 Infrastructure 549 Deploying a New Exchange Installation (Greenfield) 550 Upgrading and Coexistence with Exchange Server Upgrading and Coexistence with Exchange Server Exchange 2010 Client Access and Connectivity 562 Deploying Exchange Server 2010 Client Access Servers 564 Understanding Active Directory Topology 564 Planning Client Access Namespace and Proxying 564 Planning Client Access Load Balancing 566 Deciding on Software or Hardware Load Balancing 566 Restricting the MAPI Client Version 567 Encrypting Client Access Security 567 Choosing Hardware and Sizing 568 Deploying the Exchange Server 2010 Client Access Server Role 568 Upgrading and Coexistence with Exchange Server Upgrading and Coexistence with Exchange Server Proxying POP3 and IMAP4 Clients 571 Summary 574 Chapter Essentials 575

24 xxii Contents Chapter 13 Designing Security and Compliance 577 Designing Messaging Security and Compliance 578 Supporting S/MIME 578 Planning Secure Internal Receive Connectors 579 Securing Interorganization 580 Planning AD RMS Integration 580 Using Transport Rules 581 Planning Exchange Permissions Models 581 Designing Message Hygiene 585 Configuring FPES for Virus Protection 585 Configuring FPES for Spam and Phishing Protection 588 Designing Client Access Security 591 Designing ActiveSync Policies 591 Using ActiveSync Device Access Rules 593 Using OWA Segmentation 593 Encrypting Client Communication 593 Designing Message Archival and Discovery 594 Understanding Admin Audit Logging 594 Working with Message Tracking Logs 595 Reviewing Single Item Recovery, Journaling, and Legal Hold 595 Retaining Deleted Mailboxes 597 Introducing Message Records Management 598 Performing Multi-Mailbox Searches 601 Summary 602 Chapter Essentials 602 Chapter 14 Designing High Availability and Recovery 605 High Availability Overview 606 Designing and Deploying Exchange 2010 High Availability 608 Designing and Deploying High Availability for Exchange Infrastructure 608 Designing and Deploying High Availability for Mailbox Servers 609 Designing and Deploying High Availability for Client Access Servers 614 Designing and Deploying High Availability for Transport Servers 616 Designing and Deploying High Availability Across Sites 620 Designing Exchange Backup and Recovery 621 Backup and Recovery for Mailbox Servers 623 Backup and Recovery for Client Access Servers 628 Backup and Recovery for Transport Servers 628 Summary 629 Chapter Essentials 629

25 Contents xxiii Appendix A Microsoft s Certification Program 631 How Do You Become Certified on Exchange Server 2010? 632 Tips for Taking a Microsoft Exam 633 Exam Registration 633 Certification Objectives Map 634 Appendix B About the Companion CD 645 What You ll Find on the CD 646 Video Walk-Throughs 646 Sybex Test Engine 646 Electronic Flashcards 646 PDF of the Book 646 Adobe Reader 646 System Requirements 647 Using the CD 647 Troubleshooting 647 Customer Care 648 Glossary 649 Index 673

26 Table of Exercises Exercise 2.1 Installing Microsoft.NET Framework Exercise 2.2 Installing Windows PowerShell Exercise 2.3 Choosing Exchange Language Option...36 Exercise 2.4 Installing Required Service Roles, Features, and Updates on Windows Server 2008 R Exercise 2.5 Verifying the Domain and Forest Functional Levels Exercise 2.6 Running the /PrepareSchema Command Exercise 2.7 Running the /PrepareAD Command Exercise 2.8 Running the /PrepareDomain Command Exercise 2.9 Running the /PrepareLegacyExchangePermissions Command...58 Exercise 2.10 Installing the First Exchange Server Exercise 3.1 Creating a Send Connector to the Internet with the Exchange Management Console Exercise 3.2 Creating a Receive Connector...82 Exercise 3.3 Creating a New Edge Subscription...98 Exercise 3.4 Configuring Message Size Limits Exercise 3.5 Configure External Client Access Domain Using the Wizard Exercise 3.6 Request a New Certificate with the New Exchange Certificate Wizard Exercise 3.7 Create a New Outlook Web App Mailbox Policy Exercise 3.8 Modify the Automatic Replies (Out of Office) of Another User with Exchange Control Panel Exercise 3.9 Assigning an ActiveSync Policy to a User Exercise 3.10 Wiping a Mobile Phone Exercise 4.1 Creating and Deleting Databases Exercise 4.2 Moving Mailbox Databases with the Exchange Management Console Exercise 4.3 Dismounting a Database and Mounting a Dismounted Database Exercise 4.4 Creating a New User with the Exchange Management Console Exercise 4.5 Creating a Mailbox for an Existing Account with the Exchange Management Console Exercise 4.6 Creating Room Mailboxes Exercise 4.7 Modifying Resource Mailbox Properties with the Exchange Management Console Exercise 4.8 Creating a New Distribution Group...191

27 Table of Exercises xxv Exercise 4.9 Mail-Enabling an Existing Security Group Exercise 4.10 Creating a New Distribution Group Exercise 4.11 Creating a New Mail Contact Exercise 4.12 Mail-Enabling an Existing Contact Exercise 4.13 Moving a Mailbox to a Local Database with the Exchange Management Console Exercise 5.1 Creating a Public Folder Database Exercise 5.2 Removing a Public Folder Database Exercise 5.3 Creating a Public Folder in the PFMC Exercise 5.4 Creating a Public Folder in Outlook Exercise 5.5 Creating a Public Folder in OWA Exercise 5.6 Changing the Default Public Folder Database Exercise 5.7 Exercise 6.1 Exercise 6.2 Exercise 6.3 Exercise 6.4 Exercise 6.5 Creating a Public Folder Replica in Exchange Management Console Using the Exchange Control Panel to Allow Users to Edit Distribution Groups Creating a Default Management Role Assignment to Prevent Users from Creating Distribution Groups Using the Exchange Control Panel to Assign the Discovery Management Role Group to a User Assigning a Scoped Help Desk Role Using the Exchange Management Shell Creating a Managed Folder Using the Exchange Management Console Exercise 6.6 Creating a Managed Folder Using the Exchange Management Shell Exercise 6.7 Exercise 6.8 Exercise 6.9 Creating a Managed Content Setting Using the Exchange Management Console Creating a Managed Content Setting Using the Exchange Management Shell Creating a Managed Folder Mailbox Policy Using the Exchange Management Console Exercise 6.10 Creating a Managed Folder Mailbox Policy Using the Exchange Management Shell Exercise 6.11 Applying a Managed Folder Mailbox Policy Using the Exchange Management Console Exercise 6.12 Applying a Managed Folder Mailbox Policy Using Exchange Management Shell Exercise 6.13 Creating Retention Tags Using the Exchange Management Shell

28 xxvi Table of Exercises Exercise 6.14 Creating and Applying a Retention Policy Using the Exchange Management Shell Exercise 6.15 Apply a Personal Retention Tag Using Outlook Web App Exercise 6.16 Scheduling the Managed Folder Assistant Using the Exchange Management Console Exercise 6.17 Scheduling the Managed Folder Assistant Using the Exchange Management Shell Exercise 6.18 Enabling and Configuring Information Rights Management Exercise 6.19 Creating a Journaling Rule Using the Exchange Management Shell Exercise 6.20 Creating a Journaling Rule Using the Exchange Management Console Exercise 6.21 Perform a Multi-Mailbox Search Using the Exchange Control Panel Exercise 6.22 Creating a New Transport Rule Using the Exchange Management Console Exercise 6.23 Creating a New Transport Rule Using the Exchange Management Shell Exercise 6.24 Creating a New Address Policy Using the Exchange Management Console Exercise 6.25 Creating a New Address Policy Using the Exchange Management Shell Exercise 6.26 Creating a New Address List Using the Exchange Management Console Exercise 6.27 Creating a New Address List Using the Exchange Management Shell Exercise 6.28 Creating an ActiveSync Mailbox Policy Using the Exchange Management Console Exercise 6.29 Creating an ActiveSync Mailbox Policy Using the Exchange Management Shell Exercise 6.30 Enable Content Filtering and Recipient Filtering Using the Exchange Management Console Exercise 6.31 Enable Content Filtering and Recipient Filtering Using the Exchange Management Shell Exercise 6.32 Enabling Content Filtering, Forefront DNSBL Checking, and Virus Scanning Using the Forefront Console Exercise 6.33 Enabling Content Filtering, Forefront DNSBL Checking, and Virus Scanning Using the Forefront Management Shell Exercise 7.1 Creating a Database Availability Group Exercise 7.2 Assigning a Static IP Address to the DAG...366

29 Table of Exercises xxvii Exercise 7.3 Adding a Mailbox Server to a DAG Exercise 7.4 Adding EX01 to a DAG Using the Exchange Management Console Exercise 7.5 Exercise 7.6 Creating a Database Copy in the Exchange Management Console and Replicating It Updating an Unhealthy Database Copy from the Exchange Management Shell Exercise 7.7 Suspending, Resuming, and Switching Over Database Copies Exercise 7.8 Monitoring a DAG with Get-MailboxDatabaseCopyStatus Exercise 7.9 Monitoring a DAG with the Test-ReplicationHealth cmdlet Exercise 7.10 Monitoring a DAG with the CollectReplicationMetrics.ps1 Script Exercise 7.11 Monitoring a DAG with the CollectOvermetrics.ps1 Script Exercise 7.12 Creating a Database Copy in the Exchange Management Console Exercise 7.13 Setting Up an Outlook Profile Exercise 7.14 Checking Outlook Encryption Settings Exercise 7.15 Creating a Client Access Server Array Exercise 7.16 Creating an NLB Cluster to Respond to MAPI Requests Exercise 7.17 Associating a Client Access Array with a Database Exercise 7.18 Scoping RPC Client Access Ports Exercise 8.1 Backing Up the Exchange Server Mailbox Database with Windows Server Backup on Windows Server 2008 R Exercise 8.2 Recovering Deleted Items in Outlook Web Access Exercise 8.3 Recovering Deleted Items in Outlook Exercise 8.4 Exercise 8.5 Recovering a Deleted Mailbox Using the Exchange Management Console Recovering a Deleted Mailbox Using the Exchange Management Shell Exercise 8.6 Recovering an Exchange Database Exercise 8.7 Backing Up an Edge Transport Server Exercise 8.8 Restoring an Edge Transport Server Exercise 9.1 Monitoring Disk Free Space Exercise 9.2 Installing the File Server Role Exercise 9.3 Installing the File Server Resource Manager Service Exercise 9.4 Configuring Soft Disk Quotas Exercise 9.5 Using Exchange Remote Connectivity Analyzer Exercise 9.6 Creating a Health Report Exercise 9.7 Creating a New Mailbox

30 xxviii Table of Exercises Exercise 10.1 Migrating Public Folders Exercise 10.2 Moving the OAB Generation Server Exercise 12.1 Viewing the Shadow Message Queue and Message Exercise 12.2 Making the Chicago Site a Hub Site Exercise 12.3 Transport Server Post-installation Tasks Exercise 12.4 Disabling Link-State Updates Exercise 12.5 POP3/IMAP4 Cross-site Command Proxy Exercise 13.1 Considering Permissions Exercise 13.2 Choosing SCLs Exercise 13.3 Deciding on ActiveSync Policies Exercise 14.1 Changing the Maximum Acknowledgement Delay on a Receive Connector Exercise 14.2 Enabling Single Item Recovery on a Mailbox Using EMS...626