PARCEL SERVICES SHIPPING WITHIN CANADA

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1 PARCEL SERVICES SHIPPING WITHIN CANADA 1 What Is Parcel Services Shipping within Canada? Prepaid products Xpresspost Certified Unacceptable Items Size and Weight Size and weight - Prepaid products How we define Regional and National Pricing Information Payment Options Delivery Standards at a Glance Features and Options Features and Options Definitions On-time Delivery Guarantee Tracking and Delivery Confirmation Delivery Updates Liability Coverage Additional Liability Coverage Collect On Delivery (COD) Signature Signature hard copy Proof of Age (18) or (19) Solutions for Small Business cardholders Leave At Door (Do not Card) Do Not Safe Drop Card (Hold) for Pickup Deliver to Post Office Non-contract customers FlexDelivery Scheduled Pickup On-Demand Pickup Third-Party On-Demand Pickup Return to Sender Labels and Documentation Required Packaging Addressing Depositing Delivering Commercial order acceptance - What to look for Canada Postal Guide Page 1 January 15, 2018

2 1 WHAT IS PARCEL SERVICES SHIPPING WITHIN CANADA? Parcel Services Shipping within Canada is for people who need to ship documents, packets and parcels which must be deposited in Canada for delivery in Canada. The following products are available: PRODUCT Priority Xpresspost Expedited Parcel Regular Parcel DEFINITION is the fastest delivery service for time-sensitive items. is a fast and cost-effective delivery service. is a cost-effective ground delivery service available to Contract customers and to Solutions for Small Business TM cardholders only. is a cost-effective ground delivery service. NOTE: Products and services are subject to the terms and conditions outlined in the General Terms and Conditions. Canada Post s Parcel Services are also available with an Agreement. Contract customers must consult their Parcel Services Customer Guide to obtain detailed information. Contract customers may also visit canadapost.ca/ parcelservices for a list of support documents or call a Commercial Service Network representative at for general information. 1.1 Prepaid products Prepaid envelopes are available for Priority and Xpresspost services. They are flat-priced, postage-included envelopes and can be ordered by calling See Section 3.1 Size and weight - Prepaid products for more information. 1.2 Xpresspost Certified Xpresspost Certified is a service for sending documents that captures the recipient s signature on delivery of the item. It is only available to contract customers who have a Parcel Services Agreement. Canada Post has designed a Customer Guide to give customers detailed information needed to get the most from Canada Post s Xpresspost Certified service. Customers may also visit canadapost.ca/postalservices under Parcel Services for a list of support documents detailing Xpresspost Certified requirements or call the Commercial Service Network at for general information on Products and Services. 2 UNACCEPTABLE ITEMS Any item is considered unacceptable if: it is or contains any dangerous substance or article prohibited by law or defined as a dangerous good (see Non-mailable Matter for more information or refer to the Non-mailable Matter Regulations or the Transportation of Dangerous Goods Act) it does not meet the size and weight specifications for this service it may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odours it contains food perishables or live animals that do not meet applicable shipping requirements it is improperly prepared or insecurely packed or wrapped. Page 2 January 15, 2018

3 The customer has the responsibility of ensuring that the contents of an item can be shipped under Canadian legislation, including but not limited to the Criminal Code, the Canada Post Corporation Act (including, in particular, the Non-Mailable Matter Regulations), the Tobacco Act, the Transportation of Dangerous Goods Act and Regulations, the IATA (International Air Transport Association) or the ICAO (International Civil Aviation Organization) Dangerous Goods Regulations and all applicable laws. Canada Post Corporation Act Non-Mailable Matter Regulations Tobacco Act Transportation of Dangerous Goods Act International Air Transport Association International Civil Aviation Organization General Terms and Conditions Canada Postal Guide FOR MORE INFORMATION VISIT THE FOLLOWING LINKS canadapost.ca/generalterms canadapost.ca/postalguide Canada Post will not deliver offensive articles that contain sexually explicit material, any information relating to bookmakers, pool-setting, betting or wagering or unlawful schemes, or any item related to schemes to defraud the public. NOTE: Restrictions change from time to time, therefore the customer must ensure the contents meet all current applicable requirements. For more information on unacceptable items, visit Non-mailable Matter. 3 SIZE AND WEIGHT Each item must meet the following size and weight specifications: Table 1: Size and weight PRIORITY XPRESSPOST EXPEDITED PARCEL REGULAR PARCEL Documents and Parcels min. Length = 100 mm; Width = 70 mm; Height = 1 mm; Weight = None max. Length: 2 m; Length + Girth*: 3 m; Weight = 30 kg ** Mailing Tube min. 100 mm x 23 mm x 23 mm (A surcharge will be applied to mailing tubes that are cylindrical in shape) * Girth = (height x 2) + (width x 2) ** Individual items deposited weighing over 22.7 kg must bear an Overweight Parcels sticker ( ). An Oversize charge applies if an item exceeds 1 m in any dimension (length, width or height). For an odd-shaped nonrectangular item, measurements are taken at the widest points. Weight and measurement are governed by the Weights and Measures Act and Regulations and its Terms and Conditions. Visit for details. 3.1 Size and weight - Prepaid products Table 2: Size and weight - Prepaid products PREPAID PRODUCTS PRIORITY XPRESSPOST EXPEDITED PARCEL REGULAR PARCEL Envelopes Standard max. Length = 260 mm Width = 159 mm Thickness = 15 mm Weight = 500 g Letter max. Length = 318 mm Width= 241 mm Thickness = 15 mm Weight = 500 g Pack max. Length = 394 mm Width = 314 mm Thickness = 30 mm Weight = 1 kg Length = 318 mm Width = 241 mm Thickness = 15 mm Weight = 500 g Length = 394 mm Width = 314 mm Thickness = 30 mm Weight = 1 kg January 15, 2018 Page 3

4 PREPAID PRODUCTS PRIORITY XPRESSPOST EXPEDITED PARCEL REGULAR PARCEL Bubble Envelopes Standard max. Length = 247 mm Width = 190 mm Weight = 500 g Pack max. Length = 400 mm Width = 292 mm Weight = 1.36 kg Value Packs are available for Xpresspost service, it includes a discount (sold in bundles of four), and are only available at post offices in Standard and Letter size HOW WE DEFINE REGIONAL AND NATIONAL Regional: For use between points within the same region (e.g.: Vancouver to Winnipeg). National: For use between regions within Canada (e.g.: Vancouver to Halifax). Table 3: Canadian Regions REGIONS Atlantic Central Western Nunavut East Nunavut West Northwest Territories Yukon DEFINITIONS Newfoundland and Labrador, Prince Edward Island, Nova Scotia and New Brunswick Québec and Ontario, including Northwestern Ontario (Postal Codes OM P7A to L, P8N, P8T, P9A, P9N, P0T to P0Y) British Columbia, Alberta, Saskatchewan, Manitoba and Northwestern Ontario (Postal Codes OM P7A to P7L, P8N, P8T, P9A, P9N, P0T to P0Y) X0A X0B and X0C X0E, X0G and X1A Yukon 4 PRICING INFORMATION To obtain information on pricing*: see Counter Prices see Business Prices. * Volumetric equivalent of actual weight may apply. See Section 4 Shipping Charges and Weight of ABCs of Mailing for more information. 5 PAYMENT OPTIONS Acceptable proofs of payment and methods of payment for consumers and Solutions for small business customers using Parcel Services Shipping within Canada. Some restrictions or conditions may apply. PROOFS OF PAYMENT postage stamp postal indicia (produced by the Ship-in-a-click service) cash certified cheque credit card (where available) debit card (where available) Money Order traveller s cheque METHODS OF PAYMENT For more information, see Paying For Your Mailing. Page 4 January 15, 2018

5 6 DELIVERY STANDARDS AT A GLANCE Parcel Services Shipping within Canada - Canada Postal Guide Delivery standards are the number of business days Canada Post is committed to delivering an item, although delivery can take place earlier. On-Time Delivery standards are guaranteed for certain services. An overview of the Parcel Services Shipping within Canada delivery standards is as follows: DELIVERY AREA PRIORITY XPRESSPOST EXPEDITED PARCEL REGULAR PARCEL Major Urban Centres Local next day next day 1 day up to 2 days Regional next day* next day* 1 day and up to 3 days 3 days and up to 5 days National next day* 2 days 2 days and up to 7 days 4 days and up to 9 days Non-Major Urban Centres Local next day next day 1 day 2 days Regional next day and up to 2 days* 2 days* up to 4 days up to 6 days National next day and up to 3 days* 3 days* up to 11 days up to 12 days Northern Regions and Remote Centres Local* 5 days 5 days 6 days 8 days Regional* 5 days and up to 7 days 5 days and up to 7 days 6 days and up to 13 days 6 days and up to 13 days National* 5 days and up to 8 days 5 days and up to 8 days 6 days and up to 13 days 7 days and up to 13 days * Some exceptions apply. NOTE: Priority service is not available from/to Air Stage offices. On-Time Delivery Guarantee for Xpresspost and Expedited Parcel is not available from/to Air Stage offices. Delivery standards are measured from the next business day after deposit to the first delivery attempt; a one-day standard means delivery on the next business day. For all services, holiday and weekend deposits are considered as being deposited on the following business day. Items deposited after the last collection time specified on the street letter box or after the post office cut-off time are considered as being deposited on the next business day. Delivery standards are subject to change without notice. Delivery standards do not apply to redirected or returned items, to improperly packaged or prepared items nor to incorrectly addressed items. Delivery standards apply but are not guaranteed to items shipped using a Return Service label. For more information, visit Section 4 of Delivery Standards of the Canada Postal Guide. 7 FEATURES AND OPTIONS A feature is provided automatically as part of the basic service. For certain features, there may be a fee. An option is a service enhancement that is not included automatically as part of the basic service. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Options may be selected when using Canada Post s Electronic Shipping Tools (EST), Snap Ship, or Ship-in-a-click or by affixing an additional label or sticker on the shipping label. Most options are available for an additional fee. For a full definition of any of the Features and Options listed, see Section 7.1. Table 4: Features and options FEATURES AND OPTIONS PRIORITY XPRESSPOST EXPEDITED PARCEL REGULAR PARCEL On-time Delivery Guarantee TRACKING EVENTS AND SERVICES Tracking and Delivery Confirmation Delivery Updates January 15, 2018 Page 5

6 FEATURES AND OPTIONS PRIORITY XPRESSPOST EXPEDITED PARCEL REGULAR PARCEL COVERAGE OPTIONS Liability Coverage (up to $100) Additional Liability Coverage (up to $5,000) The purchase of the Signature option is mandatory for Additional Liability Coverage. $ $ $ $ $ COLLECT ON DELIVERY OPTION Collect On Delivery (COD) up to $5,000 ($999 cash and $100 credit card). This option is not available at a non-automated post office. $ $ $ $ SIGNATURE AND IDENTITY SERVICES Signature $ $ $ Signature hard copy Image is available online (signature must be selected at the time of mailing) Proof of Age (18) or (19) (A signature will be obtained upon delivery) $ $ $ $ $ $ $ $ 7.1 Features and Options Definitions ON-TIME DELIVERY GUARANTEE Canada Post offers replacement service or credit equivalent to the shipping charges, if the sender s shipment is not delivered on time, as measured against the published delivery standards, in accordance with the Terms and Conditions. See Terms and Conditions at canadapost.ca/generalterms for more information. NOTE: FLEXIBLE DELIVERY OPTIONS Leave At Door (Do not Card) Do Not Safe Drop Card (Hold) for Pickup Deliver to Post Office PICKUP SERVICES Scheduled Pickup $ $ $ $ On-Demand Pickup $ $ $ Third-Party On-Demand Pickup $ $ $ RETURNS Return to Sender $ $ $ $ Regular Parcel service does not offer an On-time Delivery Guarantee. On-Time Delivery Guarantee is not available for Xpresspost and Expedited Parcel from/to Air Stage offices. TRACKING EVENTS AND SERVICES TRACKING AND DELIVERY CONFIRMATION Canada Post has deployed systems and capabilities throughout the delivery network to scan barcodes and track parcels. You can view the progress of each of your barcoded parcel deliveries through our system anytime online; each item-tracking event is logged and displayed through our online tracking system for one year. You can view and print a Delivery Confirmation online for up to 45 days once your parcel is delivered. A hard copy of a Delivery Confirmation is also available up to seven years through Customer Service. Label creation and tracking events may occur at the following times: 1. When a shipping label is created electronically using Canada Post s Electronic Shipping Tools (EST) system, Snap Ship or Ship-in-a-click. 2. When an item is picked up from the customer s location by Canada Post or dropped off at a Canada Post site. Page 6 January 15, 2018

7 3. When the item is sorted in a major Canada Post facility. 4. When the item approaches the final stages of the delivery process and is sent «Out for Delivery» with our delivery agents. 5. When the item is ready to be picked up at one of Canada Post s facilities for large volume receivers. 6. When the item is successfully delivered or is deemed Undeliverable / Return to Sender. 7. When a delivery attempt is made, but the recipient is not available to accept the delivery, a Delivery Notice Card is left indicating where the item can be picked up. 8. When a Final Delivery Notice Card is issued if the item has not been picked up at the post office. 9. When an item is not deliverable because it was shipped to an incorrect address, or the recipient refused to accept the delivery, or the item is unclaimed at a post office, the shipment will be returned to the sender or sent to the Undeliverable Mail Office. 10. When the shipper has made an error made in the postal delivery address, Canada Post will attempt to correct the error and have the item delivered, in the event that Canada Post is unable to determine the correct delivery address, the item will be returned to the sender. 11. When Canada Post has made an error in the transportation of the item causing a possible delay. 12. When Canada Post is experiencing circumstances beyond its control causing a possible delay of the delivery. force majeurs scans will be made in the event of: severe weather/natural disasters such as major snow storm, ice, unplowed streets, extreme heat, cold weather, tornado or hurricane transportation delays demonstrations power outage in the public grid. NOTE: Some exceptions may apply. (see Excusable Delay in the Terms and Conditions at canadapost.ca/ generalterms) DELIVERY UPDATES By - Delivery Updates is a free option that allows customers to receive notifications of item-tracking events as they occur. This option is available to all customers creating parcel Orders with Canada Post s Electronic Shipping Tools (EST), Snap Ship or if Track is used at canadapost.ca. The customer may enter a total of four addresses per shipment. Delivery Updates tracking-event types include: Ship - Indicates that the shipment Order has been created and that the item has been given to Canada Post for delivery (only available when using EST or Snap Ship). Exception - Notifies you of any unforeseen delivery interruptions (e.g. items that are returned to the sender or refused, items delayed due to circumstances beyond Canada Post s control, addressing errors, transportation errors, etc.). Delivery - Notifies you when the item is out for delivery, when the item is ready for pickup at a post office or when delivery (to a residence, community mailbox or parcel locker) is confirmed. Where applicable, a signature image or the signatory s name is available online. Online - Canada Post commits to providing a delivery scan event for every barcoded item that is successfully delivered or determined to be undeliverable and returned to the sender. This provides electronic confirmation of the delivery status. Upon delivery, or attempted delivery, the tracking number is scanned and the date and time are captured. This information is usually available immediately after delivery and no later than noon the next business day following delivery at canadapost.ca/track. By phone - Through an automated phone response system by calling COVERAGE OPTIONS LIABILITY COVERAGE Priority, Xpresspost and Expedited Parcel services include up to $100 Liability Coverage, including Prepaid Products. First $100 of Liability coverage must be purchased for Regular Parcel. The availability and the limits of Liability Coverage may vary according to the nature of the items being shipped. Exceptions and conditions apply. See Limitation of Liability and Guarantee at canadapost.ca/generalterms for more information. January 15, 2018 Page 7

8 7.1.5 ADDITIONAL LIABILITY COVERAGE Available in increments of $100, up to a maximum of $5,000 for most shipments, including Prepaid Products, for a fee. With the exception of Priority service, where signature is a no-charge option, purchase of signature option is mandatory for additional Liability Coverage. All options must be selected at the time of shipping to ensure they are properly captured and linked to the unique tracking number. Certain exceptions apply. See General Terms and Conditions at canadapost.ca/generalterms for more information. COLLECT ON DELIVERY OPTION COLLECT ON DELIVERY (COD) Collect on Delivery (COD) is available for domestic parcel shipments (option is not available at non-automated post office), for an additional fee. All COD item will be carded (no delivery to the door). Before the item is handed over to the addressee, the addressee or the addressee s representative must pay the COD amount as specified by the shipper on the Collect on Delivery form/shipping label. After collection, the COD funds are submitted to the shipper by cheque or electronic fund transfer and may be subject to a remittance delay of 10 business days. COD is available for transactions of up to $5,000. AMOUNT TO BE COLLECTED ACCEPTABLE METHOD OF PAYMENT $100 or less Cash (Canadian or American currency) Credit card Debit card (where available) $100 to $999 Cash (Canadian or American currency) Debit card (where available) $1,000 to $5,000 Bank draft Certified cheque Debit card (where available) A shipper cannot send items that have not been requested by the addressee or use COD services to collect funds owing to the customer (shipper) from a previous transaction. All money orders, bank drafts and certified cheques for the collected amount must be made payable to Canada Post. The shipper assumes all risks associated with payments by money order, bank draft and certified cheque. If the addressee cannot be located, the addressee fails or refuses to pay the COD amount or a manual shipping label ( or ) is used, the item will be deemed undeliverable and will be returned to the shipper. Return charges will apply. The COD service fee will not be refunded. The applicable COD Terms and Conditions are available at canadapost.ca/generalterms and at the post office. A COD item cannot be returned or refunded through Canada Post once it has been accepted by the addressee. Should the addressee want a refund for a Collect on Delivery item, this must be arranged between the sender and the addressee. The hold period for COD items is 15 calendar days (30 calendar days for northern addresses). Once the holding period has expired, unclaimed COD items are deemed undeliverable and returned to the sender. NOTE: The COD service option is not available with prepaid products or when using a manual shipping label ( or ). SIGNATURE AND IDENTITY SERVICES SIGNATURE ELECTRONIC COPY HARD COPY Signature availability View and print up to 45 days after delivery Up to seven years Access to signature Online Lettermail service or fax Fee Free Available for a fee SIGNATURE By purchasing the signature option (a no-charge option for the Priority service), customers will ensure that a personal hand-off of the item occurs at delivery, and that there is proof of this activity. The name of the person signing is recorded as well as the signature. Signature must be selected at the time of shipping to ensure it is properly captured and linked to the unique tracking number. With the exception of Priority, where signature is a no-charge option, purchase of signature option is mandatory for additional Liability Coverage. Page 8 January 15, 2018

9 If the addressee refuses to give their signature, the delivery agent indicate SIGNATURE REFUSED for item-tracking purposes. Before the item can be handed over, the delivery agent will capture the first initial and last name of the customer. This process varies for items shipped by Xpresspost Certified; if the addressee refuses to sign for the item, the Xpresspost Certified item will be sent back to the original shipper (Return to Sender). When the signature is collected at the door: When someone answers the door, the delivery agent will collect the signature and the signatory name, and hand off the item. Signature items will not be delivered to children. If there is no answer at the door, the delivery agent will leave a Delivery Notice Card in the addressee s mail receptacle that directs the addressee to the designated post office to pick up the item. When the signature is collected at the post office: Only the addressee or their authorized representative can pick up an item with Signature at the post office. The addressee must present one valid piece of government-issued photo identification that indicates the same address as on the item. Visit canadapost.ca/postalguide under Policies for details. If an individual is picking up an item addressed to another individual, they must present one valid piece of governmentissued photo identification and one of the following: a Delivery Notice Card or a copy of the Delivery Notification document signed by the addressee with the printed name of the individual authorized to pick up the item; or a legal document demonstrating their authority to act on behalf of the other individual, for example, power of attorney, appointment as trustee; or a letter of authorization. NOTE: If a co-habitant is picking up a parcel at the post office on behalf of someone living at the same address, one valid piece of government-issued photo identification with the same address as the address on the item will be required. If the piece of identification does not indicate the address, proof of residence will be required (e.g. a utility bill). Online Signature: The signature is usually available by noon on the next business day after delivery (exceptions may apply in some areas). A copy of the signature image will be available online for 45 days at canadapost.ca/track for viewing and/or printing at no additional charge SIGNATURE HARD COPY If you require a hard copy of the name and signature of the person who signed for the item, Canada Post offers this option online for free, or a copy can be sent to you for a fee, provided that the Signature option is selected at the time of shipping. You can view and print a Delivery Confirmation online for up to 45 days once your parcel is delivered. The signature copy will be sent to you by your choice of Lettermail service or fax within three business days after the request. Visit canadapost.ca/support or call Customer Service at PROOF OF AGE (18) OR (19) Available for a fee to Solutions for Small Business cardholders who use a Canada Post-approved electronic shipping system. The Proof of Age option ensures that, when the receiver appears to be less than 25 years of age, a photo identification proving age will be requested and the signature and name of the signatory will be recorded. The item will only be handed over to a person with an acceptable identification (ID) proving the required age (18 or 19) selected by the customer as part of the Proof of Age option. Age of majority by province or territory AGE OF MAJORITY 18 AGE OF MAJORITY 19 Alberta Manitoba Ontario Québec Prince Edward Island Saskatchewan British Columbia New Brunswick Newfoundland and Labrador Nova Scotia Nunavut Northwest Territories Yukon NOTE: As the legal age for certain goods may differ from age of majority by province or territory, it is the customer's responsibility to ensure that the appropriate age is selected under the Proof of Age option. January 15, 2018 Page 9

10 FLEXIBLE DELIVERY OPTIONS SOLUTIONS FOR SMALL BUSINESS CARDHOLDERS The following free of charge flexible delivery options are available to Solutions for Small Business cardholders when using Canada Post s Electronic Shipping Tools (EST) or Snap Ship (excluding Ship-in-a-click): Leave At Door (Do not Card) This option is only available for items that are usually delivered to the door. A delivery attempt will be made at the door. If no one is available and the item fits, it will be left in the addressee s mail receptacle. If the item does not fit or the mail receptacle is full and there is a safe drop location (an appropriate safe place where the item is sheltered from the weather and not seen by passers-by), the item will be safe dropped. A Safe Drop Card indicating the location of the safe drop will be left in the addressee s mail receptacle at the time of delivery. If safe drop is not possible, a Delivery Notice Card will be left, and the item will be available for pickup at the designated post office Do Not Safe Drop This option only changes the delivery process for items where a delivery attempt is made at the door. The item will be left in the addressee s mail receptacle. If the item does not fit, a delivery attempt will be made at the door. If no one is available to receive the item, a Delivery Notice Card will be left, and the addressee will be able to pick up the item at the designated post office Card (Hold) for Pickup This option is ideal for shipments containing temperature sensitive items. A Delivery Notice Card will be left for the addressee and the item will be forwarded to the designated post office. The addressee or a representative is required to show one valid piece of government-issued photo identification when picking up the item Deliver to Post Office Deliver to Post Office is a delivery option available through Canada Post's Web Services (not available in Snap Ship as a delivery option). The option allows the customers online consumers the choice to have their items(s) delivered using Xpresspost or Expedited Parcel services to a post office of their preference and convenience. Canada Post has an extensive network of secure post office facilities, which also makes this option ideal for high-value or temperaturesensitive items. An automated notification is issued to the addressee once the item is delivered to the post office, advising that the parcel is ready for pickup. If the item is not picked up after five days the addressee will receive a second and a phone message reminding them to pick up the item. The addressee or a representative will be asked to show one valid piece of government-issued photo identification at the post office for authentication. After 15 days, if the item has not been picked up, it will be returned to the originating address indicated on the shipping label NON-CONTRACT CUSTOMERS The following free of charge flexible delivery option is available to Non-contract customers FlexDelivery FlexDelivery is an exclusive Canada Post service that allows customers the option to have online purchases delivered to a post office of their choice (not available in Snap Ship as a delivery option). Customers complete a free, one-time, online registration at canadapost.ca/flexdelivery and choose their preferred post office locations. They receive a FlexDelivery address to use for each location and their unique identification number. Customers purchase online using their FlexDelivery address as their delivery address. The merchant (who accepts deliveries to Post Office Boxes) ships the item. Example: JOHN DOE PO BOX MJ RPO CANADA POST PL OTTAWA ON K1V 2R3 Page 10 January 15, 2018

11 A First Notice is issued to the addressee once the item is delivered to the post office, advising that the parcel is ready for pickup. If the item is not picked up after five calendar days the addressee will receive a Final Notice and a phone message reminding them to pick up the item. The addressee or a representative will be asked to show one valid piece of government-issued photo identification at the post office for authentication. After 15 calendar days, if the item has not been picked up, it will be returned to the originating address indicated on the shipping label. PICKUP SERVICES SCHEDULED PICKUP Scheduled Pickup is available to Solutions for Small Business cardholders using a credit card as the method of payment for parcel services. Scheduled Pickup service is suited to more frequent shippers that require pickup service on three or more days per week per location. Scheduled Pickup is available on business days and may be arranged at a mutually agreed time, ensuring efficient deposit of your parcels into Canada Post s delivery network. Scheduled Pickup fees are based on the customer s total annual parcel shipping purchases per pickup location. A flat weekly fee makes it easier to plan and budget, particularly if shipment volumes fluctuate from week to week. There are two Scheduled Pickup fee levels: * Annual (12 months) parcel shipping purchases include parcel shipping and associated option fees, but exclude pickup fees and taxes. Canada Post will review each customer s parcel purchases annually per pickup location to determine the customer s pickup service availability and associated fees for the upcoming year. Shipping purchases of U.S.A. and international Parcel Services can be consolidated with shipping purchases of Canadian parcel services to determine the customer s weekly fee ON-DEMAND PICKUP On-Demand Pickup services are available to Solutions for Small Business cardholders (paying by credit card). There is no minimum volume requirement when arranging a Canada Post On-Demand Pickup. A pickup fee per stop will apply. Pickups can be arranged up to five business days in advance or on the same business day, provided the request is made before the local call-in cut-off time THIRD-PARTY ON-DEMAND PICKUP Third-Party On-Demand Pickup service is available to Solutions for Small Business cardholders (paying by credit card). Third-Party On-Demand Pickup allows customers to authorize a Canada Post pickup at a third party location or alternate address. Customers can arrange for the additional pickup locations themselves or provide their seven-digit Canada Post customer number to their third-party, authorizing the third-party to arrange for On-Demand Pickup service. NOTE: To arrange an On-Demand Pickup or Third-Party On-Demand Pickup, customers may contact Customer Service at Visit canadapost.ca/pickup for areas where Canada Post offers pickup services and for call-in cut-off times. RETURNS ANNUAL PARCEL SHIPPING PURCHASES* SCHEDULED PICKUP FEES $15,000 or more Free Between $2,500 and $14,999 Available for a weekly fee Less than $2,500 Scheduled Pickup is not available RETURN TO SENDER A parcel will be treated as a Return to Sender item when one or more of the following conditions exist and the parcel has been unopened: the item is refused or endorsed as moved or unknown (occupant) the item is unclaimed by the receiver the delivery address is incomplete or does not exist the item is an originating outgoing item and does not bear a parcel return service label January 15, 2018 Page 11

12 a manual Collect on Delivery (COD) shipping label ( or ) is used. Canada Post will attempt to deliver all parcels. However, in the event that delivery cannot be completed, the parcel will be returned to the originating address on the shipping label. If the item remains unaltered, the Return to Sender shipping fees will be equal to the price paid for the original shipment, less features and options. All associated Return to Sender shipping fees are the responsibility of the customer and are based on the greater of the actual weight or volumetric equivalent of actual weight. All on-time delivery guarantees are voided on Return to Sender items. NOTE: Return to Sender items are refused by the shipper (customer) are treated as undeliverable and disposed of or recycled at the customer s expense, as per Canada Post s policy on undeliverable items (for example disposal, shipping and all other applicable charges). 8 LABELS AND DOCUMENTATION REQUIRED Items must bear a barcoded label or a barcoded label along with an identifier label, as well as the destination and return addresses. There is no identifier label for Regular Parcel service. Figure 1: Priority identifier label ( ) P (12-02) Figure 2: Xpresspost identifier label ( ) Figure 3: Expedited Parcel identifier label ( ) 9 PACKAGING All items must conform to the packaging requirements of Canada Post, and must not contain dangerous or prohibited materials. Items that are improperly packaged, labelled or that lack proper documentation may be subject to delay or may be refused and returned at the customer s expense. Customers who deposit unpackaged items (not of a size or shape suitable for wrapping such as, pails, tires, etc.) must pay an Unpackaged Items Surcharge. NOTE 1: The Oversize Surcharge and Unpackaged Items Surcharge are never combined. If a customer pays the Unpackaged Items Surcharge, then the Oversize Surcharge is waived and vice versa. 2: A surcharge will be applied to mailing tubes that are cylindrical in shape. For specific packaging requirements, see ABCs of Mailing of the Canada Postal Guide. 10 ADDRESSING All items must bear a legible mailing address and a Canadian return address including the correct Postal Code OM, a Canada Post authorized barcode, proof of payment, and (if applicable) a service identifier. See Addressing Guidelines for more information. NOTE: If any addressing deficiency causes a delay in delivery of an item, the service guarantee will not apply. Page 12 January 15, 2018

13 11 DEPOSITING Canada Post provides the following options for the deposit of items: Post Office: during advertised hours of acceptance. Visit canadapost.ca or call Customer Service at to locate the Canada Post approved postal facility. Street Letter Box: prepaid products and items processed and paid (by credit card or supplier account) through Electronic Shipping Tools or Ship-in-a-click, may be deposited into a street letter box (excluding Priority items), if size permits. NOTE: It is unacceptable to deposit Priority items in street letter boxes, parcel receptacles or other such mail receptacles. The On-time Delivery Guarantee shall not apply to items deposited in such receptacles. 12 DELIVERING Canada Post provides the following options for the delivery of items within Canada: ITEMS WITH SIGNATURE (WITHOUT THE COLLECTION OF FUNDS OPTION) Community mailbox and group mailbox Where mail is delivered to the door A delivery attempt is made at the addressee s door 1. If no one is available, a Delivery Notice Card 3 will be left at the door. Community mailbox and group mailbox A Delivery Notice Card 2 is left in the mail receptacle. Rural mailbox ITEMS WITH COLLECTION OF FUNDS (INCLUDING SIGNATURE OPTION) Where mail is delivered to the door A Delivery Notice Card 2 is left at the door. Rural mailbox A Delivery Notice Card 2 is left in the mailbox. Post office box and general delivery A Delivery Notice Card 2 is left in the addressee s post office box. Post office box and general delivery A Delivery Notice Card 2 is left in the addressee s post office box. ITEMS WITHOUT SIGNATURE OR COLLECTION OF FUNDS Community mailbox and group mailbox The item is delivered to the mail receptacle or parcel compartment. Where mail is delivered to the door Rural mailbox Post office box and general delivery The item is delivered to the door. The item is delivered to the mail receptacle. The item is delivered to the addressee s post office box. If the item is too large for the mail receptacle or parcel compartment, a delivery attempt is made at the addressee s door 1. If no one is available, the item may be safe dropped 3 or a Delivery Notice Card 2 is left at the door. If no one is available and the item is too large for the customer s mail receptacle, the item may be safe dropped 3 or a Delivery Notice Card 2 is left at the door. If the item is too large, a Delivery Notice Card 2 is left in the mailbox. If the item is too large, a Delivery Notice Card 2 is left in the post office box. 1. In rural areas, when the mail receptacle is either a community mailbox or a group mailbox, a delivery attempt is made at the door when the door is within 0.5 km of the line of travel. Otherwise, a Delivery Notice Card 2 is left in the addressee s mail receptacle. 2. A Delivery Notice Card is used to show that the item is available for pickup at a nearby post office. A Final Notice Card is sent to the addressee if the item has not been picked up after five calendar days. The item is held at the post office for 15 calendar days, after which time it is returned to the sender. For apartment buildings, a delivery attempt is made at the door. In buildings with an intercom, attempting to contact the addressee using the intercom is considered a delivery attempt. In cases where the elevator is out of service, the delivery agent attempts delivery wherever physically possible, taking into consideration the delivery agent s safety and welfare; otherwise, a Delivery Notice Card is left for the addressee. For condominiums, the security guard or concierge may sign on behalf of the customer according to the resident s condominium agreement and the official Letter of Authorization form completed and submitted by the customer. A copy of either document must be provided to Canada Post. This authorization does not apply to items that require proof of identification. 3. It is at Canada Post s discretion to consider leaving the item in a safe drop location, provided that the item does not require a signature or collection of funds. For an apartment building, the item may be left with the building administration personnel. A Safe Drop Card, indicating the safe drop location, is left in the addressee s mail receptacle. January 15, 2018 Page 13

14 13 COMMERCIAL ORDER ACCEPTANCE - WHAT TO LOOK FOR BEFORE ACCEPTING THE MAILING, MAKE SURE THAT... A completed Manifest may be submitted with a shipment containing more than one parcel. If so, each parcel must have a unique shipping label affixed to it and must be listed on the Manifest. A Bill of Lading form acts as a combination Manifest/shipping label for a single item. Items must bear a full and complete to address and a Canadian return address. Item weight cannot exceed 30 kg. Each item s shipping label delivery options, dimensions and weight must match the Order documents. Each item must have an official Canada Post barcode that is intact, legible (not covered up), flat (not folded, crinkled or creased), and ideally placed lengthwise on the item. Barcodes must not be folded around or over the side of the item. Page 14 January 15, 2018