Unauthorized Repairs: Owner Tod Wever s Theft, Fraud, and Breach of Contracts of Dryer and AC unit repair.

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1 Unauthorized Repairs: Owner Tod Wever s Theft, Fraud, and Breach of Contracts of Dryer and AC unit repair. This document provides the evidence of how the gross negligence and willful misconduct of RPMLV llc s owner, Tod Wever, and RPMLV llc employees defrauded me of $ One of these charges is a breach of contract and went beyond the max RPMLV LLc could do without my permission ( per section 5 of the PMA), which RPMLV LLc never sought to obtain from me. On the 26 August, 2014, the new tenant submitted a work order that the dryer and air conditioning were not functioning after moving in. See Figure 1. These appliances should have been inspected during the June 2014 routine move out inspection, after the old tenant had vacated, to verify they were functioning properly. 18 days after the new tenant moved in, the new tenant placed a second work order for the dryer to be repaired on 5 September, See Figure 2. This demonstrates that RPMLV llc willfully chose not to follow through with ensuring the property was maintained after the new tenant had moved in and for the prior 3 months after the old tenant had vacated. An was sent to RPMLV LLc Operation s Jordan Hensley and RPMLV LLc Principle Owner Tod Wever on September 29 th, after RPMLV llc property managers had chosen to conduct the repairs themselves and not through the home warranty company, American Home Shield (AHS). Repeated attempts were made through RPMLV llc s Property Manager Crystal Yoder to determine why RPMLV llc had not used AHS had failed, as Crystal Yoder had failed to provide any reasoning or information for their actions. See Figures 3.1, 3.2, and 3.3 for the full and details leading up to 29 September, It should also be noted that no bill was ever provided by RPMLV LLc. Also note, in all of these s that Henriott Real Estate Services is listed as the Broker and not the Property Manager. RPMLV llc was aware that AHS were to be contacted first to conduct any repairs to the property, as Principle Owner Tod Wever made clear in an he sent to me on 29 September, Mr. Wever further confirmed that the difference should have been returned to me, had RPMLV llc failed to contact the home warranty. See Figure 6. In a response to Jordan Hensley, RPMLV llc s Kimberly Reynaga claimed to have contacted AHS, but AHS was unable to locate the policy or the address. See Figure 5. I called AHS to verify RPMLV llc s claim and AHS confirmed they had no record of RPMLV speaking to any of their personnel regarding my account. In Figure 9, Owner Tod Wever sent an to Jordan Hensley to determine why the Policy Number could not be located. Kimberly provided a response where she admited to giving AHS the incorrect policy number. Kimberly further provided that when she had spoken to an AHS agent on 29 September, RPMLV LLc and AHS were able to locate my correct policy. See Figure 11. At this point it should be overly clear to any party that RPMLV llc s failure to provide the correct policy number was the root of the problem. However, Tod Wever sent me an on 2 October refusing to accept responsibility for his employees failure. Instead claiming that, since RPMLV llc had contacted AHS on 29 August, 2014, at 8:03 am, RPMLV llc was not responsible. See Figure 12.

2 Tod Wever was clearly unaware that the chain, which including his employee admitting to using the incorrect policy number, was attached to his response. To further incriminate himself in an act of fraud, Mr. Wever claims that AHS was not able to locate my policy even after giving them my name. Mr. Wever attempted to blame it all on AHS not wishing to lose my account for not paying out. He then goes on to attempt to coerce me with a lesser bribe in an attempt to get a good internet review from me, perhaps hoping I would not pursue the matter when he was clearly guilty. I spoke to Mr. Wever on the phone after receiving the . During our conversation, I informed him that I did not accept bribes and if he chose not to return the funds I would seek legal action. Mr. Wever also provided an image of the phone record where it can be clearly seen that the 29 August, 2014, call RPMLV made lasted 1:59. See Figure 13. RPMLV llc claimed that in a one minute and fifty-nine second phone communication with American Home Shield (AHS), RPMLV llc was unable to place a work order with American Home Shield (AHS) personnel, or locate my account and address. When I called and followed the AHS automated system to get to a person, the fastest time I could get through the options to enter in my policy number incorrectly twice took two minutes and eight seconds. 9 seconds longer than RPMLV was on the call. I did not have the additional time needed to enter in my address without going over the time limit. Additionally, my 2:08 call did not include the time it would take to wait on hold and have an AHS agent verify the information. Since RPMLV llc only called once, as shown in the phone record Mr. Wever provided, it is clear that RPMLV llc only attempted to place the policy number into the automated system incorrectly once and then simply gave up. Nor did they ever input the address. Furthermore, it should be noted as well that the call was made on 29 August, 2014, one day after the first work order was submitted by the tenant for the repair to be made. The tenant placed a second work order for repairs to the dryer on 5 September, As confirmed by the 09/01/ /30/2014 Owner Statement, the work order for the repairs were not conducted until 10th of September, This gave RPMLV 13 days to have contacted me and informed me that they had been unable to place the work order with AHS. Nor did RPMLV make any attempt to bring this to my attention or determine the correct policy number themselves until they were forced to do so by my 29 September, I would also note that providing a date of a phone call doesn t prove that RPMLV llc had even called about my property in that conversation. Based on the Owner Tod Wever s willingness to lie to easily, it is my belief that they likely never attempted to call about these repairs for my property at all. With that warranty any work order done to any parts or equipment, in or on the home, costs me only $ The First charge was listed by RPMLV as: Invoice # 500. GE dryer. Model # DBL333GB2WW. Install new coils and deep clean inside the dryer for $ The Second charge listed by RPMLV as: Refrigerant R22. Duct Work Repair. 16" 28G Elbow & Duct, for $

3 Figure 1: 26 August, 2014, first work order for repairs to the dryer by the tenant.

4 Figure 2: 5 September, 2014, second work order for repairs to the dryer by the tenant.

5 Figure 3.1: Part 1 of 3. sent to RPMLV s Jordan Hensley and RPMLV Owner Tod Wever. Figure 3.3 relates to this issue, but Figures 3.1 and 3.2 are included to provide the full for review.

6 Figure 3.2: Part 2 of 3. sent to RPMLV s Jordan Hensley and RPMLV Owner Tod Wever.

7 Figure 3.3: Part 3 of 3. sent to RPMLV s Jordan Hensley and RPMLV Owner Tod Wever.

8 Figure 4: This image shows the response by Jordan Hensley.

9 Figure 5: Kimberly s response to Jordan Hensley.

10 Figure 6: This shows that owner Tod Wever confirms that the home warranty should have been contacted first and that the difference should be returned to me had RPMLV failed to contact the home warranty.

11 Figure 7: sent to Jordan regarding the communication with AHS and confirming that they did cover Air Conditioning and Washing machines. Figure 8: Jordan Hensley s to Tod Wever, after communicating with Kimberly Reynaga in Figure 5.

12 Figure 9: Mr. Wever s response to Jordan Hensley s in Figure 8. Figure 10: Jordan Hensleys response to Kimberly Reynaga, from the sent by Tod Wever regarding why RPMLV could not locate the policy in Figure 9.

13 Figure 11: Kimberly Reynaga s response to the in Figure 10.

14 Figure 12: Mr. Wever s response refusing to pay the differences.

15 Figure 13: Phone record provided by Tod Wever, showing that RPMLV had called American Home Shield at 8:03 am, as seen in Figure 12. Note that RPMLV was only on the phone for 1 minute and 59 seconds.