Local Government Management Association

Transcription

1 Local Government Management Association Records Management Policy November 2016 Policy Rationale The purposes of this policy are to: (a) identify all documents in order to improve efficiency and productivity; (b) maintain Records in a manner that reduces operating costs; (c) establish standard practice for the retention and disposition of LGMA Records, regardless of format (whether paper or electronic, including ); (d) establish standard schedule for the retention or disposal of Records in the normal course of business; (e) ensure prompt and accurate retrieval of Records for better decision making; (f) preserve the LGMA s history (but with the understanding that only a small percentage of Records continue to have value indefinitely and are kept permanently); (g) define responsibilities for the creation of policies and standards relating to, and the management of the LGMA Records; (h) ensure compliance with legal and regulatory requirements and to minimize litigation risks; and (i) protect vital information in the even of a disaster A complete Records Management Program will assist the LGMA in: (a) determining and maintaining the proper control of the content, storage and volume of Records; (b) reducing the LGMA s vulnerability to legal challenge or financial loss; and (c) promotes best value in terms of human and space resources through greater co-ordination of information and storage systems. Principles Information is a critical resource and valuable asset for the proper management of the LGMA just like its people, money and facilities. Information is what creates the organizational memory, what forms the basis of the organizations usual operations and displays the image of the organization to the reset of the world. By adopting appropriate Records management, the LGMA will be able to maintain and enhance the value of this asset. Local Government Management Association 1

2 The LGMA keeps Records for one or more of the following purposes: (a) Legal (to address matters such as compliance with the Personal Information Protection Act or to handle potential litigation); (b) Evidential (to record that certain steps were taken in the course of business); (c) Historical (to indicate how a process has changed over time); and (d) Financial (to document financial transactions). Policy Statement 1.0 Definitions Active Record means a Record that is: (a) three years old or less; or (b) to which reference is sufficiently frequent that it must be held in close proximity for operational purposes. Authentic or Authenticity means, in regards to a Record, that the Record can be proven to: (a) be what it purports to be; (b) have been created or sent by the person purported to have sent it; and (c) have been created or sent at the time purported. Contact Information means information to enable an individual at a place of business to be contacted, such as name, position name or title, business telephone number, business address, business or business fax number of the individual. Dormant Record means a Record that is: (a) usually more than three years old; and (b) to which access is neither frequent nor urgent enough to warrant maintenance in office space. EDRMS means electronic document and records management system which is form of content management. Electronic file means an electronic Record that is stored Online or Offline on a personal computer, central computing facility or electronic device. Employee Personal Information means Personal Information about an individual that is collected, used or disclosed solely for the purposes reasonably required to establish, manage or terminate an employment relationship between the LGMA and that individual, excluding Personal Information that is not about an individual s employment. Integrity means, as it pertains to a Record, that the Record is complete and unaltered. Local Government Management Association 2

3 Metadata means a summary of basic information about the data, such in an header, which has details such as the following: (a) From: creator, author or sender; (b) To: recipient or receiver; (c) Subject; (d) Date and time created; (e) Date and time sent; (f) Date modified; (g) File size; and (h) Other details pertaining to the sending and receiving of that particular . Non Records includes Records created incidental to performance of the mission. Offline refers to the storage of electronic Records on any storage medium such as diskette, tape, CD, DVD, or similar object or at a remote storage facility. Online refers to the storage of Records located on an central computer network, active disk or memory device. Permanent Record means a Record which must be retained by the LGMA because of its intrinsic value to the LGMA. Personal Information includes information about an identifiable individual such as Employee Personal Information but does not include: (a) Contact Information; or (b) Work Product Information. Record includes any information contained in any physical medium which is capable of preserving such information such as: (a) books; (b) drawings, diagrams; (c) documents (such as directives, forms, memoranda, minutes; reports, working papers) (d) letters, (e) magnetic tapes, disks and drums; (f) maps, cartographic and architectural items; (g) papers; (h) photographs, pictorial or graphic works, films; (i) sounding recordings; (j) videotapes, videodisks, video cassettes, punched, magnetic and other cards; (k) vouchers; or (l) any other thing on which information is Recorded or stored by graphic, electronic, mechanical or other means, but does not include a computer program or any other mechanism that produces Records; Local Government Management Association 3

4 Records Management System includes the system used by the LGMA to manage the Records of the LGMA from Record creation through to Records disposal or retention. Records Management Program means the use of this policy, the Records Management System, and any other practices, processes or procedures to manage the Records of the LGMA. Reformat means to make a digital storage media ready again to receive and store data in logical manner by writing a basic structure onto the media in order for the computer to use the media. Retention Period means the time period indicated in the Retention Schedule concerning the length of time that a Record should: (a) remain as an Active Record in the LGMA office or Online; (b) become a Dormant Record that is in a dormant area; (c) be disposed of in accordance with this policy; or (d) maintained as a Permanent Record. Retention Schedule means the Records retention and disposal schedule set out in Appendix 1 of this policy. Transitory Record means a Record: (a) of temporary usefulness that is not an integral part of an administrative or operational Records series (b) that is not regularly filed with a standard classification system; (c) that is only required for a limited period of time for the completion of an action or the preparation of an ongoing Record; or (d) that is not required to meet statutory obligations or to sustain administrative or operational functions. Vital Record means a Permanent Record that is: (a) essential to the survival of the LGMA; and (b) has been identified for protection from destruction in the event of a disaster. Work Product Information means information prepared or collected by an individual or group of individuals as part of the individual s or group s responsibilities or activities related to the individual s or group s employment or business, excluding Personal Information about an individual who did not prepared or collect the Personal Information. 2.0 Scope and Accountability 2. 1 All Records created by, received by, maintained or in the custody and control of LGMA, its direct predecessor organization, its employees and those acting as agents in the course of their duties on behalf of the LGMA, regardless of physical form or characteristic, are the property of the LGMA and subject to the LGMA s Record management system. Local Government Management Association 4

5 2.2 A person noted in 2.1 by virtue of his or her position with the LGMA, does not have any personal or property right to or property interest in any of the LGMA s Records, even if that person is the: (a) creator (b) recipient; (c) custodian; or (d) principal user of a Record. 2.3 All Records of the LGMA must comply with the Records Management System and this policy. 2.4 This policy applies to all: (a) current or past Directors of the Board; (b) Committees and their members; (c) Chapters and their members; (d) staff members; and (e) any agents, contractors or consultants employed by the LGMA. 2.5 This policy covers all Records regardless of format, medium or age and impacts upon those people who: (a) create Records, including electronic Records (e.g. ); (b) have access to Records; (c) have any other responsibilities for Records, for example storage and maintenance responsibilities; (d) have management responsibility for staff engaged in any these activities. 3.0 Roles and Responsibilities 3.1 The Executive Director: (a) is ultimately accountable for the Record keeping and the Records Management Program; (b) must ensure this policy is followed; and (c) has the authority to make and implement the decisions required to administer this policy. 3.2 The Executive Director has the following responsibilities: (a) have overall responsibility for the management of information within the LGMA Local Government Management Association 5

6 (b) ensure that the LGMA is in compliance with its responsibilities pursuant any legislative or regulation requirements such as the Personal Information Protection Act and its amendments; (c) implement and maintain sound Records management practices to enhance accountability, transparency and improvement of service delivery; (d) support the implementation of this policy and to require each staff member to support this policy; (e) identify Vital Records; (f) create and maintain procedures for the Records Management System and amend those procedures as needed; and (g) delegate specific duties to specific staff members, as needed. 3.3 The Finance Officer has the following responsibilities: (a) administer the Records Management System; (b) manage and maintain the Records Management System. (c) implement the Records retention program (d) manage Dormant Records; (e) protect Vital Records; (f) use and assist others in the use of technology in the Records Management System; and (g) secure all Records. 3.4 A staff member has the following responsibilities under this policy: (a) create and maintain Records in relation to his or her work that are Authentic and reliable; and (b) comply with the requirements of the Records Management Program; (c) create, access, maintain and dispose of Records only as provided in this policy and the procedures; and (d) perform any record-keeping duties delegated by the Executive Director. 4.0 Records Management System+ 4.1 The Records Management System currently used by the LGMA is authorized by this policy. 4.2 The Records Management System must maintain the Integrity and Authenticity of Records made or kept in the usual and ordinary course of business. 4.3 The procedures authorized by the Executive Director must provide for management of the Records of the LGMA and include provisions regarding: Local Government Management Association 6

7 (a) creation and organization of Records, including Records not authorized for creation; (b) collection of Records (including Records not authorized for collection); (c) access to Records; (d) disclosure of Records; (e) maintenance of Records; (f) retention of Records; (g) security of Records; (h) storage of Records; (i) preservation of Records; (j) disposal of Records; and (k) any other matter that the Executive Director authorizes to be included in the procedures. 4.4 The Records Management System must comply with applicable laws and any provincial, national or international standards adopted for use and the procedures in this policy. 5.0 Records Classification System 5.1 The following classifications may be used in the Records Management System: (a) Accounting and Financial; (b) Administration; (c) Board; (d) Committees and Chapters; (e) Communication; (f) Conferences and Programs; (g) Education; (h) Human Resources and Personnel; (i) Members; (j) Projects; or (k) Partner Organizations. 5.2 The Executive Director may establish subcategories within these classifications based on the following factors: (a) calendar year involved; (b) type of event; (c) geographic location; (d) chapter involved; (e) person or organization involved; (f) subject matter; or (g) any other factor that the Executive Director deems to be relevant for the organization of the Records. Local Government Management Association 7

8 6.0 Vital Records 6.1 The following Records must be classified as Vital Records: (a) Records pertaining to the incorporation and the continuation of the LGMA as a not for profit society; (b) Records pertaining to the filings pursuant to and the obligations and responsibilities arising from the Society Act and its regulations; (c) current board meeting minutes; (d) membership database; (e) banking information; (f) trademark registrations; (g) Revenue Canada GST numbers and payroll records; and (h) financial Records for the current year and the previous year. 6.2 Vital Records must be protected in the following manner: (a) a paper copy of the Vital Record is kept in the office; (b) an electronic version of the Vital Record is kept Online; and (c) a scanned pdf version of the Vital Records is kept Offline and off site. 7.0 Non Records and Transitory Records 7.1 Non Records are operational, support, or type Records which are considered to be of temporary value to the LGMA. 7.2 Examples of Non Records include the following: (a) convenience copies which are extra copies of Records created or retained only for the convenience of reference including: i) photocopies; ii) copies of correspondence iii) copies of Records used for short term reference purposes; (b) stocks of publications, superseded forms, pamphlets or informational materials; (c) blank forms; (d) working materials and drafts including: i) rough notes; ii) calculations; iii) preliminary drafts; iv) rough research notes and related materials used for the preparation of correspondence, reports, memoranda or other Records, once the finished Record has been produced, documented, approved, receive and filed into the Records Management System (e) transitory electronic Data Processing Records including: i) input sources documents which are forms or other Records used to enter data into a master file, unless required for financial, legal, auditor or other purposes, and become transitory once the update or data entry is validated and back up procedures are completed; Local Government Management Association 8

9 ii) other input Records such as input screens, input transactions and automated data collection processes used for the same purpose; iii) transitory processing Records which include intermediate processing copies and transmittal copies used for transferring or sending copies of information from a master file to another location, that becomes obsolete when the update to the master file is complete; and iv) transitory output Records, if those Records are unnecessary duplicates, extra copies, working materials, drafts or research files used in the preparation of an ongoing Record; and (f) unsolicited Records including material in various media which has been forwarded to the LGMA from external sources such as form letters, pamphlets, catalogues, newspapers, product bulletins, magazines, course and seminar announcements and the like. 7.3 Transitory Records do not set policy, establish guidelines or procedure, certify a transaction, or become a receipt. 7.4 Transitory Records may include but are not limited to the following: (a) messages with short-lived or no administrative value; (b) voice mail; (c) self sticking notes; (d) document drafts; (e) meeting notes after the formal minutes of the meeting have been adopted; and (f) telephone messages. 7.5 The Retention Schedule does not apply to Non Records and Transitory Records. 7.6 Staff must: (a) maintain Non Records and Transitory Records for as long as administratively needed; and (b) discard Non Records and Transitory Records when business use of the Non Records or the Transitory Records has ended Management 8.1 The LGMA recognizes that is a primary form of communication used by the LGMA. 8.2 While a portion of the LGMA s communication can be classified as Non Records or Transitory Records, the remaining portion of the communications contain a substantive amount of business critical information that must be retained according to this policy. 8.3 Business critical information includes but is not limited to Records that: (a) give direction or approval for an action; (b) set policy; (c) establish guidelines or procedures; Local Government Management Association 9

10 (d) record a decision; (e) give evidence of program or service delivery; (f) document resource expenditures; (g) certify transactions (h) become a receipt; or (i) relate to specific projects. 8.4 Non business critical information are classified as Non Records, including but not limited to: (a) non work related s that do not pertain to LGMA business s which are sent to a staff person as an individual rather than as a LGMA employee such as: i) invitations to office social events; ii) s from family and friends; iii) s from professional associations to which the staff person belongs; or iv) s from associations to which the staff person belongs but is not related to the business of the LGMA. (b) Transitory Records which do relate to the business of the LGMA but are of short term use and have no future value such as: i) messages, memoranda or bulletins distributed to all staff such as staffing updates, notices of building maintenance, general administrative notices; or ii) s on which an individual is copied (Cc d) for his or her information but is not required to take action. 8.5 The staff member who originates the which contains business critical information will be responsible for filing the in accordance with the Records management policy. 8.6 Staff must limit the content of any message to one topic only in order to assist in the classification of the Record. 8.7 In order to demonstrate the Authenticity and the Integrity of the communications, staff will ensure that: (a) all information identifying the creator, receiver, date and transmission of the message (Metadata) is maintained; (b) the and its attachments are not altered and if forwarded, the original message and its attachments retain its structure, content and context; (c) an audit trail is recorded; (d) controls such as access monitoring, user verifications and security are implemented to prevent unauthorized access, alteration, destruction or removal; (e) measures are in place to prove that the system operates properly and that any system malfunction, upgrade or maintenance does not alter Records. 8.8 Staff must: (a) classify, retain and dispose of s in accordance with the Retention Schedule; (b) manage s by either: i) print and file the including the Metadata and any related attachments; or Local Government Management Association 10

11 ii) capture the including the Metadata and any related attachments into the shared electronic directories in accordance with the approved classification system. 8.9 If staff has captured the in accordance with 8.8, then the is now considered as a Transitory Record Staff should avoid the use of to communicate sensitive, personal or protected information unless there is a specific business requirement to so If communicating Personal Information in an , staff must take the following steps: (a) remove the personal identifiers; or (b) put the Personal Information in an attachment and encrypt the attachment When handling s, staff must do the following: (a) organize his or her folders; (b) delete transitory and non-work related messages after the project is finished; (c) classify and retain Records pertaining to the business of the LGMA; (d) periodically move s with business critical information to the shared drive on a monthly basis, if not more frequently; and (e) use distribution lists and reply-all features sparingly When managing an , the following will apply: (a) When sending an within the LGMA, the sender of the must classify and retain the initial and all subsequent messages related to it while the recipient may delete his or her copy; (b) When receiving an from outside of the LGMA, the recipient must classify and retain the initial and all subsequent messages; (c) When a group of people are working together on a project, committee or task force, the staff member responsible for that group must classify and retain all messages; (d) When using a public mailbox (used by group with a shared need such as a project or a committee), the staff member with assigned responsibility for the shared need must classify and retain all messages; (e) When using a shared mailbox (used as a point of contact for a particular service), the staff member who has primary responsibility for providing that service requested in the must classify and retail all messages. 9.0 Website Management 9.1 Any Records placed on the LGMA s website must be retained in accordance with the Retention Schedule. Local Government Management Association 11

12 10.0 Personnel Records and Personal Information 10.1 The following persons have the following types of access to personnel Records: (a) Board Members with access only as it pertains to the specific duties of the Board Members; (b) Executive Director with unlimited access; (c) Finance Officer with access only as it pertains to the specific duties of the Finance Officer; and (d) Staff member with access only to his or her personnel Record A staff member must make effort to protect any Personal Information obtained by that staff member in the course of his or her duties with the LGMA from: (a) unauthorized collection; (b) unauthorized use; and (c) unauthorized distribution Forms Management 11.1 The Finance Officer must: (a) be responsible for the management of the forms used by the LGMA; (b) maintain a list of forms which includes the date for the most recent version of the form; (c) update the expense form and the Exchange form on a yearly basis; and (d) ensure that all forms used include the date for the most recent version of the form somewhere on the form Dormant Records, Closing Files, Record Retention and Disposal 12.1 When a Record is no longer referenced for daily work and meets the definition of a dormant Record, it becomes Dormant Record A Dormant Record: (a) must be retained in accordance with Appendix 1; (b) may be moved to storage, upon becoming a Dormant Record; (c) must still be accessible through indexes and inventory list; (d) must be retrievable, if necessary; and (e) must be subject to all the applicable controls even if the Dormant Record is in storage Staff may close the files in the following circumstances: (a) whenever the subject matter of the file has been completed; (b) when the activity associated with the file has been terminated or finished; or (c) at the end of the calendar year, if the subject matter has a yearly time component. Local Government Management Association 12

13 12.4 Staff must do the following with files that will be archived: (a) review the appropriate Records using Appendix 1 to determine how a Record will be handled when the Record becomes a Dormant Record; (b) flag those Records for disposal or transfer to storage each year; (c) document the disposal or transfer of those Records and retain the documentation of that work in the disposal log; (d) record the following information as part of the retention or disposal of Records: i) the date of the disposal of the Record including the month and year; ii) the means by which the Record was destroyed; and iii) how many files were destroyed; (e) not retain identifying Personal Information in these disposal logs but may Record Case File numbers or range to document that that specific case was disposed; (f) take appropriate measures to preserve the confidentiality of the content of the Records; and (g) conduct a final review of the Records before disposing or transferring the Records When staff closes a file for archiving purposes, staff must do the following: (a) completes a cover sheet for the file in accordance with Appendix 2 and places the cover sheet in the file; (b) retains the file in accordance with Appendix 1; (c) uses appropriate box for storage of the file; (d) files the files in the boxes in their original filing order and with other Records of the same Retention Period; (e) records the box number on the box; (f) describes the contents of the box and the box number in an inventory list; and (g) places the box in numerical order on the shelf The area in which the Records are physically stored should be: (a) free from hazards such as moisture, vermin and other hazards which may damage the Records; (b) equipped with adequate industrial shelving with bottom shelves that are two or more inches from the floor; (c) locked; and (d) with strictly controlled access Staff must create a spreadsheet with the information available in summary form about the files for the inventory list. Local Government Management Association 13

14 12.8 As soon as the LGMA becomes aware of the situation, staff will not destroy the applicable Records which are subject to the following: (a) litigation; (b) investigation by a third party; (c) disciplinary action of a member of the LGMA; (d) Personal Information Protection Act request Once the matter listed in 12.8 has concluded, staff may destroy or archive those Records involving the matter in accordance with this policy When authorized by this policy, staff should ensure that the complete destruction of Records is done in a secure manner: (a) by using an on-site shredder; (b) by using an approved data destruction method or tool to destroy any electronic data or documents on any device or media prior to disposal of the device or media. (c) through a company specialising in secure document destruction For additional clarification of section 12.10, a typical reformat is deemed to be not sufficient for the purposes of approved data destruction method of any electronic data as this method does not overwrite the old data Privacy Policy 13.1 If there is any conflict between this policy and the Privacy Policy, the provisions of the Privacy Policy will prevail Policy Review 14.1 The Executive Director must: (a) review this policy at least once every year; and (b) make recommendations to the Board to change this policy in order to ensure that the policy continues to meet the legal, business and accountability requirements of the LGMA. Date Adopted: March 3, 2017 Revised: Status: New Retired: Local Government Management Association 14

15 APPENDIX 1 LGMA Retention and Disposition Schedule Coding for Record Security (indicates degree of Record security): Coding for Years (indicates retention length): High - Protection of data is required by law or LGMA rules and regulations; Medium - Protection of data is not otherwise protected by statute or regulation, but LGMA has a contractual obligation to protect the data; Low Data has no requirement for confidentiality. Item No. / Classification No. Record Security (see above) Title of Records Series 1. High Incorporation and Society Act requirements 2. High Trademark Registrations 3. High Financial Records and Banking Information Format Electronic+ Print Electronic+ Print Electronic+ Print Office of Primary Interest Office responsible for keeping official or legal copy of Record. ED/Finance Officer ED/Finance Officer ED/Finance Officer A = Length of time retained in Active Records office or Online D = Length of time retained in dormant area Y = Calendar Year (January 1 to December 31) Location Active Total and Retention Semiactive retention /Files /Files /Files (see above) A7 D7 A7 D7 A7 D7 Year (see above) or Event Trigger + Retention period Final Disposition Method of disposition (destroyed, transferred or archived) Archive Archive Archive Local Government Management Association 15

16 4. High Personnel Files Electronic+ Pfile ED /PFile 5. High Personnel Benefits Electronic ED/Finance 6. High Personnel Job Electronic+ ED Descriptions PFiles /PFile 7. High Personnel Performance Plans Electronic+ PFiles ED /PFile 8. High Board Meetings Open Electronic ED/Admin 9. High Board Meetings Electronic ED Closed 10. Low Annual Conference Program Program Paper- One Manager copy only 11. Low Annual Conference Electronic Program Planning Manager Documents 12. Medium Committee Open Electronic ED 13. Medium Committee Closed Electronic ED 14. High Annual General Meeting Minutes Electronic ED A7 Termination Delete + 7 years. A10 D10 A10 D10 A10 D10 A10 D10 A10 D10 A1 A10 D10 Terminate when changed Terminate when file closed Current year plus one Delete Delete Local Government Management Association 16

17 15. Medium Annual General Meeting Supporting Documents 16. Medium Annual General Meeting Elections Materials Electronic ED Electronic ED 17. Medium Contracts Electronic ED/Finance 18. High Chapters Financial Electronic ED/Finance 19. Low Chapters General Electronic ED/Finance + Terms of Reference 20. High Intellectual Property Trademarks, Copy Right Electronic + Print ED/Finance 21. Low Magazine Exchange 22. Low Magazine Exchange 23. Medium Manuals Technical Electronic ED/Program Managers 24. Low MATI Programs Electronic Program Managers 25. Low Signature Programs Electronic Program Managers /files A10 D10 A5 A5 Termination Delete A7 A10 D10 Termination +7 years Delete Electronic ED A10 D10 Paper One ED Files A1 Current Year copy only + 1 year A5 Directory/Files D5 A3 D5 A10 D10 Terminate when no longer current Current Year+5 Delete Delete Local Government Management Association 17

18 26. Low Workshops, Webinars, Seminars 27. High Personnel Specific to Employee such as Contracts 28. Medium Policy Manual - Board 29. Low Third Party FCM, non-program related 30. Low Third Party FCM, program related 31. Low Third Party Ministry, nonprogram related 32. Low Third Party Ministry, program related 33. Low Third Party UBCM, non-program related 34. Low Third Party UBCM, program related Electronic Program Managers Paper ED Electronic ED Paper ED Follow Program Protocol ED Paper ED Follow Program Protocol Electronic or paper Follow Program protocol ED ED ED A10 D10 until changed A1 D3 A1 D3 A2 D3 A2 D3 A2 D3 A2 D3 Subject Matter Resolved Subject Matter Resolved Subject Matter resolved Subject Matter resolved Keep until no longer needed (transitory) Keep until no longer needed (transitory) Delete Delete Local Government Management Association 18

19 35. Low Tradeshow other than Annual Conference Electronic Program Manager Directory 36. Low Website Electronic ED/Program Directory A2 D3 A2 D3 Current+5 years Current+5 years Archive Archive Local Government Management Association 19

20 APPENDIX 2 LGMA Cover Sheet for Closing a Dormant Record or File Subject Matter Year involved Date Record or File Closed Retention Time Period Destruction Date Scheduled: Contents of the File THIS FILE HAS BEEN CLOSED SO NO FURTHER DOCUMENTS ARE TO BE ADDED AS OF CLOSED DATE, ALL NEW DOCUMENTS CAN BE ACCESSED VIA [System / New File No] DATE CLOSED: XX-XX-XXXX Local Government Management Association 20

21 General Classification Categories Accounting and Financial Accounting Files Accounting Finance Reconciliation Simply Accounting Administration Admin General Consultants Domain lgma.ca Government Grant Database Hotel Properties Hotfixes (Windows 7) Manuals Multi PDF Converter Office Move Photos Renewal Notice new.asp-2 Files Sharp Printer Tradeshow other than Annual Conference User Shares WinALL (x86)-bw-pcl6 Board Annual Reports Board Meetings Board of Directors Information Board Policies, Strategic Plans and Constitution Council Orientation Packages Event and Program Planning Information Policy Initiative Strategic Planning Workplanning Committees and Chapters Chapter Information Parks and Public Works HR Committee Local Government Management Association 21

22 Communication Exchange Magazine InDesign Information Circulars LGMA Chapter 290 Marketing and Promotion Website Conferences and Programs Administrative Conference Annual Conferences Approving Officers CAO Activities Clerks and Corporate Officers Forum Elections Freedom of Information Records Management MATIs Education Education Workshops and Webinars Human Resources and Personnel Interview Materials Performance Tracking Personnel Staff Management Meetings Members Long Service Awards Member Services; Membership; Municipal Pension; Local Government Management Association 22

23 Projects Asset Management Working Group; African Partnership Project; Bylaw Courts Project; Conflict Prevention Mitigation Recover; DASH; Teamworks; Urban Caucus; World Urban Forum 2006 Provincial Government and Other Organizations Deputy Ministers; District of Summerland Files Fire Services; First Nations; Ministry of Natural Gas Regulatory; Partner Organizations; Local Government Management Association 23