User Manual. Installation, Configuration, and Management

Transcription

1 Skyus-X TM IoT Gateway User Manual Installation, Configuration, and Management

2 Preface Copyright 2016 Inseego Corp. All rights reserved. Complying with all copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), or for any purpose without the express written permission of Inseego Corp. Patents and Trademarks The Skyus-X incorporates technologies covered under U.S. Patents 8,670,897, 8,706,104, 9,066,223, 9,077,657, and other patents pending. Inseego is a trademark of Inseego Corp., and the other trademarks, logos, and service marks (collectively the Trademarks ) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp. or its respective owners. Inseego, and the Inseego logo are all trademarks of Inseego Corp. Open Source Software This product contains software distributed under one or more open source licenses, including: GNU General Public License Version 2, NetBSD Foundation License, and PSF License Agreement for Python For more information on this software, including licensing terms and your rights to access source code, see Appendix C: Open Source Software Licenses or contact Inseego Corp. Document Number: (Revision A) 1

3 Contents Overview... 4 Intended Audience... 5 Scope... 5 Specifications... 5 Block Diagram... 7 Installation... 8 Installation Summary... 8 Package Contents... 8 Available Kits... 8 Failover Kits... 8 Hardware Installation... 9 Installing the Mounting Plate... 9 Connecting Antennas Connecting to the LAN Connecting Power Verifying the Connections Resetting the Skyus-X Skyus-X Administration Interface Skyus-X Default Settings Logging In Remote Access to the Skyus-X Interface Skyus-X Banner Dashboard Current Status Wi-Fi Usage Details Configuration Network Cellular WAN Wi-Fi Rules

4 System Reporting GPS Administration Accounts Settings Firmware System Logs Contacting Inseego Online Library FCC Compliance Appendix A: Troubleshooting Appendix B: Mounting Plate Template Appendix C: Accessing the Skyus DS Modem Appendix D: Open Source Software Licenses

5 Overview With the Skyus-X IoT gateway you can switch service providers with ease and analyze cellular usage remotely. Ideal for mobile environments, the Skyus-X has active GPS, broadcasts Wi-Fi, and delivers uninterrupted live streaming. You can support a range of connected devices through Ethernet ports and Wi-Fi. The Skyus-X not only makes it easier than ever to switch networks but boosts your control with the power of Crossroads, a cloud-management platform to easily monitor your usage and configure your devices and networks remotely, from one platform. Built on Inseego s proven Skyus cellular modem technology, the Skyus-X provides two Ethernet interfaces for easy LAN connection, 32-client Wi-Fi, a USB interface, and GPS. The Skyus-X s rugged, compact aluminum body and its ease of installation make it perfect for deployment in a wide variety of IoT applications, including public/private transportation, public safety, video surveillance, kiosks, digital signage, ATMs, and many others. Powered by Inseego s own Linux implementation, Axiom, the Skyus-X is capable of supporting nearly any Inseego Skyus module. With Axiom you get rapid connections, integrated connection management, and robust watchdog logic. Skyus-X features include: Multi-carrier LTE connectivity, supporting all major US networks Mobile Wi-Fi connectivity, enabling multiple connected devices with up to 64 concurrent users Active GPS for fleet monitoring and live tracking One Ethernet LAN/WAN port and one Ethernet LAN only port for simple, high speed connection LED status indicators for power, activity, signal strength, Wi-Fi, and GPS Skyus-X Administration Interface for system configuration and monitoring Integration with Crossroads IoT application framework Future functionality and features in firmware updates Reset LEDs Button Mounting Plate Figure 1: Skyus-X Front Panel 4

6 WiFi (Reverse Primary Secondary GPS Polarity) Cell Cell LAN LAN Antenna Antenna Antenna Antenna RJ45 RJ45 Power / IGS / GPIO USB Type A Figure 2: Skyus-X Back Panel Intended Audience This document is intended for users responsible for the configuration and management of the Skyus-X and assumes the user possesses a basic working knowledge of computer networking, wireless routing, and network administration. Scope This manual provides in-depth information about Skyus-X installation, configuration, and management. See the Skyus-X Quick Start Guide for quick installation and configuration information. Specifications Hardware Input Voltage 9-36V DC, AC/DC adapter Typical*: 0.435A (5.22W) Max: 2.68A (32.16W) Power Consumption Min: 0.156A (1.88W) (* Device operating on 3G running Skyus-X Interface with Internet activity) Operating Temperature: -35 C to 70 C (-31 F to 158 F) Environmental Storage Temperature: -40 C to 85 C (-40 F to 185 F) Construction Rugged aluminum housing Length (including SMA connectors): 6 Dimensions Width: 5 Height: 1.71 (2 with mounting plate) Skyus-X (with mounting plate and Skyus DS): 0.95 kg (2.1 lbs.) Weight Mounting Plate: 0.31 kg (0.7 lbs.) Mounting Tool-free mounting of Skyus-X to mounting plate (sold separately) 5

7 Hardware One 10/100 Ethernet, LAN, RJ-45 One LAN or WAN Ethernet, RJ-45 One USB Type A Data Interface Wi-Fi One Digital I/O Port All physical interfaces are ESD protected. Primary Cellular: 50 Ohm SMA (SubMiniature version A) female Secondary Cellular: MIMO if 4G LTE, Receive Diversity if 3G 50 Ohm SMA Antenna Connections female Wi-Fi: Reverse Polarity SMA female GPS: SMA female, active GPS Power x1 Activity x1 LEDs Wi-Fi x1 GPS x1 Signal Strength x4 Upgrade Kit Skyus-X upgrade kit for easy installation of existing Skyus and Skyus DS modules. Cellular LTE with fallback to HSPA+, HSPA, UMTS, EDGE, GPRS, EVDO, 1xRTT (depending on Technologies the Skyus DS module used), GPS, Wi-Fi Carriers AT&T, Sprint, T-Mobile, Verizon See the Skyus DS Specification Sheet for modem-specific information. (Skyus Bands Global not supported.) Skyus 4G LTE embedded modem kit (AT&T, Sprint, T-Mobile, Verizon) uses Multi-Carrier Support software-switchable radio technology for multi-carrier support. Standards/Approvals FCC Part 15, Class B Wi-Fi Standard IEEE n n Frequency: 6.5 Mbps to 150 Mbps (MCS 0-7) Data Rates a/g Frequencies: 6 Mbps to 54 Mbps b Frequency: 1 Mbps to 11 Mbps SSIDs Up to two individual SSIDs Clients 32 max. (shared among SSIDs) Wi-Fi Modes Access Point Security Protocols WPA2 Personal GPS Satellite Channels 12 Protocol NMEA 0183, TAIP Acquisition Time Hot Start: 1 second Warm Start: 29 seconds Cold Start: 32 seconds Accuracy Horizontal: < 2m (50%); < 5m (90%) Altitude: < 4m (50%); < 8m (90%) Velocity: < 0.2 m/s 6

8 Hardware Sensitivity Tracking: -161 dbm Acquisition (Assisted, non-lte): -158 dbm Acquisition (Assisted, LTE): -153 dbm Acquisition (Standalone): -145 dbm Operational Limits Altitude < 600m, or Velocity < 100 m/s Either limit may be exceeded, but not both. Software AXIOM integrated connection management Inseego embedded Linux image Operating System enables rapid addition of functions, features, and carrier support. Integrated onboard routing, Network Address Translation (NAT), and firewall Security module Protocols TCP/IP, UDP/IP, DHCP, HTTP, NMEA, TAIP Block Diagram Ethernet Processing Module UART 5V 1A USB Skyus Module Primary Antenna Secondary Antenna Ignition Sense GPIO System Module Ethernet Wi-Fi Antenna USB DC Input Power Regulation Skyus-X GPS Antenna Figure 3: Skyus-X Block Diagram 7

9 Installation The following sections describe the installation and initialization of the Skyus-X. These instructions assume that the Skyus modem is already activated and provisioned. Installation Summary Inspect the package contents and compare against the packing list. Install the Skyus-X mounting plate and mount the unit to the plate. Connect the antennas. Connect the Skyus-X to the LAN or desired host device using a standard Ethernet cable. Connect power. Verify the LAN and WAN connections. Recommended: Change the default password. Recommended: If applicable, modify SSID names and passwords for Wi-Fi. Package Contents Package contents depend on the configuration ordered. Compare the contents with the packing list. If any items are missing or damaged, contact Inseego support. Item Part No. Type Description Skyus-X FWAS4330 Included Skyus-X IoT Appliance AC/DC Power Supply FW8101 Included Power supply options include: AC/DC, DC/DC (bare wire or auto accessory plug), commercial or industrial temperature Mounting Plate FW50051 Accessory Skyus-X mounting plate Antenna(s) FW5783 Accessory MIMO LET/Wi-Fi/GPS surface mount antenna. Inseego offers several antennas and cabling that meet the Skyus-X antenna specifications for cellular, GPS, and Wi-Fi Ethernet Cable(s) Included 5 Ethernet cable, RJ45 to RJ45 Available Kits Inseego offers several kits for the Skyus-X. Contact your Inseego representative or go to to order. Failover Kits Two failover kits are available for the Skyus-X: Skyus-DS Failover Kit (FWA1295) Skyus Failover Kit (FWA1294) Failover kits include the following components: Skyus or Skyus-DS Modem Retainer Bracket and Screws USB Right Angle Cable External Modem Mounting Bracket 8

10 Hardware Installation Perform the hardware installation steps described in the following sections. These instructions assume that your Skyus-X was shipped with a Skyus DS modem pre-installed. If you want to access the existing Skyus DS modem in your Skyus-X, follow the instructions in Appendix C: Accessing the Skyus DS Modem before proceeding with the installation. Installing the Mounting Plate The Skyus-X attaches easily to the mounting plate (sold separately). The figure below shows the dimensions and mounting hole locations of the plate. The mounting hardware you use will depend on the requirements of your enclosure. Countersunk bolts or screws may be used. Appendix B: Mounting Plate Template provides a full-scale template you can print and use to mark the screw hole positions. Note: The mounting plate hole spacing supports mounting to a monitor or TV using VESA standard 75 mm hole spacing if the appropriate screws are used mm (2.95 in) mm (5.61 in) mm (2.95 in) mm (4.96 in) Figure 4: Mounting Plate Dimensions (Not to scale.) The Skyus-X is mounted to the plate by placing the front or back edge of the Skyus-X over the spring-loaded pins, pulling to compress the pins, and dropping the opposite edge down over the fixed pins, as shown below. 9

11 Figure 5: Attaching the Skyus-X to the Mounting Plate Connecting Antennas If you have questions about the appropriate cellular or GPS antennas for your Skyus-X, contact your Inseego representative. Antennas should be located at least 20 mm from any person. When using multiple separate antennas for MIMO or Receive Diversity, they should optimally be separated from each other by at least 20 mm. Connect the primary cellular antenna to the SMA connector on the back panel labeled Primary. A second antenna can be attached to the SMA connector labeled Diversity/AUX. This connector is used for Receive Diversity for 3G connections or multiple-input and multiple-output (MIMO) for 4G LTE connections. Connect the GPS antenna to the SMA connector labeled GPS and the Wi-Fi antenna to the reverse-polarity SMA connector labeled WiFi. All SMA connectors should be tightened to 5 in-lbs. using a torque wrench with a 5/16 torque wrench. Wi-Fi (Reverse Primary Secondary GPS Polarity) Cell Cell Antenna Antenna Antenna Antenna Figure 6: Antenna Connections 10

12 Connecting to the LAN To connect the Skyus-X to the host computer, connect an RJ-45 Ethernet cable into the connector labeled LAN on the back of the Skyus-X. Connect the other end of the cable to your host computer, switch, or separate router. Connecting Power Attach an AC/DC or DC/DC power supply to the connector labeled Power (9-36v) (mating connector: Molex ) on the back of the Skyus-X. Plug the other end of the adapter into the power source. Contact Inseego for available power supply options. The pin assignments of the power connector are shown below. Refer to the power specifications for operating and maximum allowed voltage ranges. 9-36V In IGS (in) Ground GPIO (in/out) Figure 7: Power Connector Pin Assignments Power LED Figure 8: Power LED When power is applied, the Power LED on the front panel will flash green quickly for a few seconds and then flash slowly until the boot process is complete. During normal operation, the Power LED will flash green quickly. The following table describes the Power LED modes. LED Mode Color Description Slow flashing Green System is booting Quick flashing Green Power is applied, boot process is complete, normal operation Solid Red System is in a non-recoverable unhealthy state Flashing Red Over/under voltage or temperature condition Verifying the Connections Connection to the carrier should occur approximately seconds after applying power. Connection time will vary according to carrier network and signal strength. The Activity LED lights up with activity. The Signal Strength LED array indicates the strength of the signal being received. The color of the LEDs depends on the connection type. You can connect to the Skyus-X Interface via a Web browser to obtain more information about the connection status. From a computer connected to the Internet, open a browser and enter the Skyus-X IP address 11

13 ( in the address bar. The login page of the utility displays the state, type, and up time of the connection, among other information. (See Skyus-X Default Settings. ) See Skyus-X Administration Interface for complete information on monitoring, configuring, and managing your Skyus-X. Activity LED Figure 9: Activity LED The Activity LED indicates both network activity and data usage. The following table describes the Activity LED modes. Note that indication of monthly data plan used is dependent upon configuring your data usage thresholds in the Skyus-X configuration. If this is not configured, the Activity LED will default to blue. LED Mode Color Description Intermittent flashing Green Skyus-X transferring data Solid Blue 0-50% of the monthly data plan is used Solid Yellow 51-85% of the monthly data plan is used Solid Red % of the monthly data plan is used Signal Strength LEDs Figure 10: Signal Strength LEDs The Signal Strength LED array indicates both the strength of the cellular signal and the type of connection. The array follows the standard 1-4 bar signal strength scheme, with four bars indicating a strong signal. The following table describes the Signal Strength LED modes. LED Mode Color Description 1-4 bars lit Blue 4G connection 1-4 bars lit Green 3G connection 0 bars lit No connection or low power mode 12

14 Wi-Fi LED The following table describes the Wi-Fi LED modes. Figure 11: Wi-Fi LED LED Mode Color Description Solid Green Wi-Fi radio has not initialized Solid Blue Wi-Fi radio is initialized Solid Red Wi-Fi radio is in an error state GPS LED The following table describes the GPS LED modes. Figure 12: GPS LED LED Mode Color Description Solid Red Skyus-X has not acquired a GPS lock Solid Blue Skyus-X has acquired a GPS lock Resetting the Skyus-X The Reset button on the Skyus-X front panel performs two different reset functions. The type of reset performed depends on how long the button is held down. When the button is pressed and held down, the signal strength LEDs will flash specific colors three times to indicate the type of reset that will be performed when the button is released. CAUTION: Do not remove power to the Skyus-X or disconnect interface cables during a reset. Wait until the device is fully reset and the connection has been reestablished. Failure to wait might compromise the device. NOTE: The reset button is functional only when the Activity LED is lit. Pressing the reset button will have no effect when the Activity LED is not lit. 13

15 To press the button, use a narrow tool such as a precision screwdriver or the end of a paperclip. Reset Type Button Press* LED Flash Color Description Soft 5 seconds Green Resets the system using the current settings. This is similar to removing and reapplying power to the Skyus- X. Factory Default 10 seconds Red Resets the system to the as-shipped settings. * Approximate duration of press. Does not reset firmware to factory settings. Any after-purchase firmware upgrades will remain intact. After a reset, restart your browser and reload the Skyus-X Interface to ensure that the latest settings are displayed. In some instances, clearing your browser history might be necessary as well. Skyus-X Administration Interface The Skyus-X Administration Interface is an all-purpose administrative tool that provides an intuitive Web interface for monitoring, configuring, and managing the Skyus-X. From the interface you can check the status of your connections to the WAN and LAN, view the status of the Skyus-X hardware, configure network and security settings, add users, set permission levels, and create and view system logs, among other activities. Supported browsers are Chrome, Opera, and Firefox. Use of Internet Explorer 10 or earlier may result in less than optimal interface performance; earlier versions of Internet Explorer have not been tested. Note: The screenshots depicted in the following sections are examples only. The actual data displayed depends on the configuration and status of your Skyus-X. Skyus-X Default Settings The following table provides the default system settings you will need to access the Skyus-X Interface. Parameter Default Setting Skyus-X Local URL Username admin fwxxxxxx Password where xxxxxx is the last six digits of the MAC address not including dashes or colons (shown on the utility login page) Local Port 80 Remote Port

16 Logging In To log in to the Skyus-X Interface, open a browser on a computer connected to the Internet, and type the Skyus-X IP address into the address bar. The interface login page displays, as shown below. A summary of the current status of the Skyus-X appears on this page for quick reference. Figure 13: Skyus-X Web Interface Login Screen The login page provides useful information about the current state of the Skyus-X. 15

17 Device ID This is the device serial number, set at the factory and is not configurable. A Device Name can be assigned by the user on the Administration > Settings tab. Connection State Connection status of the active WAN connection. Identifier The IPv4 and MAC addresses of the Skyus-X. System Detailed system information. Firmware Current Skyus-X firmware version. Figure 14: Login Screen Information To log in, enter the default username and password and click the Log in icon. The default username and password are: Username: admin Password: fwxxxxxx Where xxxxxx is the last six characters of the MAC address (excluding separators). It is recommended that you change the default password. The password can be changed on the Administration > User tab. To log out, click the Log out icon on any page. The Skyus-X Interface will automatically log out after 10 minutes of inactivity by default. Remote Access to the Skyus-X Interface The Skyus-X Interface can also be accessed remotely if your Skyus has been assigned a publicly routable IP address from your cellular carrier. To access the Skyus-X remotely, the default port is Access the Skyus-X using the following URL: assigned from your carrier>:8080 Note: The same user cannot be logged in on multiple devices. If your application requires multiple users to manage the Skyus-X, you can add and manage users on the User tab (see User ). 16

18 Skyus-X Banner After logging in to the Skyus-X Interface, the banner will display connection status and whether logging is turned on. Log Reset Connection Out Figure 15: Skyus-X Interface Banner Reset Resets the Skyus. Skyus Connection Indicator. Steady Red No connection between the host computer OS and the Skyus-X interface. Blinking Green Skyus-X interface is communicating with the OS and saving settings. Steady Green Settings can be changed in the Skyus-X interface, but changes cannot be committed until communication with the OS is established. Log Out Logs out of the Skyus-X Interface. Dashboard The Dashboard page provides information about the Skyus-X device, connection status and statistics, and the basic state of the system. To access this page, click Dashboard in the navigation panel. Information on this page is organized under three tabs: Current Status, Wi-Fi, and Usage Details. 17

19 Current Status This tab provides general, system, and cellular connection information, WAN and LAN usage, and memory usage. Figure 16: Current Status Tab Field Description General System Device Name Up Time System Time System Temperature LAN IP WAN IP Device name of Skyus-X. The device name is user-configurable. Total time the Skyus-X has been powered up since the last power cycle or reboot. Current date and time: MM/DD/YYYY HH:MM:SS. The Skyus-X uses the Coordinated Universal Time (UTC) standard. Temperature within the Skyus-X in degrees Celsius as detected by the system module. The current IP address of the Skyus-X. Current WAN IP address of the device, generally obtained from your carrier. This is the address you can use to contact the Skyus-X from the Internet if your assigned IP is routable. 18

20 Field Input Voltage System Resets Active APN IPv4 Ipv6 MAC Address Cellular Carrier Connection State Connection Type Phone Number Signal Strength Signal Quality Active APN SIM Modem Resets Temperature Description Voltage in mv (millivolts) detected at the Skyus-X power jack. The Skyus-X can operate normally between 9-36V DC, which is equivalent to 9000 to mv DC. Note that in vehicle environments the Skyus-X can be configured to shut down at voltages above the 9V minimum operating voltage threshold to protect the health of the vehicle battery (see System ). The number of times power has cycled on the Skyus-X. Current Access Point Name (APN) in use by the network connection. WAN IP address of the Skyus-X when connected to a cellular data network. Internet Protocol version 6 (Ipv6) address of the Skyus-X (if applicable). MAC address of the Skyus-X Ethernet interface. A MAC address is a unique identifier and thus can be useful when creating MAC address filtering rules. Name of the cellular carrier in use, such as AT&T, Sprint, T-Mobile, Verizon, etc. Values: Up, Down. Reports whether or not a connection to the cellular carrier is up or down. The connection is reported as up if an IP address has been assigned and a ping (ICMP) check to a URL or IP as configured under Network > Connection > Ping URL or Alt Ping URL is successful. Type of cellular connection, such as 4G LTE and others. Phone number (programmed into the device) associated with the carrier account. Strength of the cellular network signal in dbm. When connected to an LTE network the value reported is the RSRP (Reference Signal Received Power) and when connected to any other network type the value reported is the RSSI (Received Signal Strength Indicator). This value is useful when troubleshooting coverage or connection reliability and performance issues. The higher the negative value, the stronger the signal: for example, values of -70 or -80 indicate a strong signal, whereas a value of -125 indicate a weak signal. Signal quality in db. Quality of Service (QoS) is a measure of the quality of the cellular signal as compared to interference and noise. Optimal values vary dependent on cellular network type, but generally a value consistently less negative than -10 db indicates a lack of excessive noise or interference. The QoS value can be useful to refer to when troubleshooting connection reliability issues, packet loss, or low bandwidth. When QoS is consistently poor, the value is displayed in red. Unique identification number of the SIM inserted into the Skyus, also referred to as an ICCID. This identifier is often needed when activating a Skyus with your cellular provider. Number of times the modem has reset since the Skyus-X was last powered on. Temperature of the Skyus radio module in degrees Celsius. 19

21 Field Description Usage WAN Sent WAN Received LAN Sent LAN Received Number of bytes sent during the current connection session with the cellular carrier. This is also referred to as the upload direction. Number of bytes received during the current connection session with the cellular carrier. Number of bytes sent from the Skyus-X LAN Ethernet interface. Number of bytes received on the Skyus-X LAN Ethernet interface. WAN (Network 2) (Fields populated when Network 2 has been configured as a WAN connection.) Interface Connection State Connection Speed Gateway DNS IPv4 IPv6 MAC Address Router Memory Interface network. WAN connection state. Values: Up, Down. WAN connection speed in MBs. WAN gateway. WAN DNS. WAN IP address of the Skyus-X when connected to a cellular data network. Internet Protocol version 6 (Ipv6) address of the Skyus-X (if applicable). MAC address of the Skyus-X WAN interface. A MAC address is a unique identifier and thus can be useful when creating MAC address filtering rules. WAN router. Pie chart showing the percentage of available and allocated memory. 20

22 Wi-Fi This tab provides information about your Wi-Fi settings and connected clients. (Wi-Fi settings can be configured on the Configuration page.) Figure 17: Wi-Fi Tab Field Current Settings SSID Transmission Power Number of Clients Key Type Wi-Fi Uptime Connected Clients Description Current Wi-Fi SSID. Current Wi-Fi transmission power. Number of clients connected to the Wi-Fi network. Security type set on the Configuration > Wi-Fi tab. Date and time of the most recent connection. List of clients connected to the Skyus-X Wi-Fi. Includes IP Address, Mac Address, and Time Connected per client. 21

23 Usage Details This tab displays information about the amount of data sent and received over the WAN and LAN. It allows you to view bandwidth usage over a specified range. Figure 18: Usage Details Tab Field Description WAN Activity Sent Received LAN Activity Sent Received Usage Number of bytes sent during the current connection session via the WAN interface. This is also referred to as the upload direction. Number of bytes received during the current connection session via the WAN interface. This is also referred to as the download direction. Number of bytes sent from all clients connect to the LAN via Ethernet or Wi-Fi. Number of bytes received by all clients connected to the LAN via Ethernet or Wi-Fi. The Bandwidth Usage and Accumulative Usage Charts provide a useful visualization of data usage and bandwidth trends over a selectable period. You can select the last 15 minutes, last hour, last day, last 7 days, and the last 30 days. By clicking the various names of the values reported, the chart can be changed to report only specific items of interest. You can zoom in by clicking and dragging across a particular area of the chart. 22

24 Configuration The Configuration page provides the ability to manage network settings, create and manage APN profiles, determine connection behavior, enable general purpose output (GPO), and manage ignition sense (IGS) settings. To access this page, click Configuration in the navigation panel. Information on this page is organized under seven tabs: Network, Wi-Fi, WAN, Rules, System, Reporting, and GPS. Network This tab provides the ability to manage network settings. Figure 19: Network Tab LAN Settings 23

25 Figure 20: Network Tab WAN Settings Field Configurable Networks IP Configuration Network Type IP Address Netmask Broadcast Enable DHCP DHCP DHCP MTU DHCP Lease DNS Address Range DHCP Router Netmask Subnet Broadcast Description List of networks that are available for configuration. Values: Network 1, Network 2, WiFi 1, WiFi 2. List of available network types: LAN, WAN (Network 2 only). Current IP address for the selected network. Current netmask for the selected network. Current broadcast for the selected network. Switch to enable or disable Dynamic Host Configuration Protocol (DHCP). DHCP is enabled by default. Text field to set the maximum DHCP transmission unit (MTU) in bytes. Range: Text field to set the DHCP lease period in seconds. Range: seconds. Current Domain Name System (DNS) name. Current DHCP IP address range. Current DHCP router IP address. Current DHCP netmask. Current DHCP subnet. Current DHCP broadcast. 24

26 Field Description DNS Settings (Displayed when Network 2 set to WAN) Primary DNS Primary WAN DNS. Secondary DNS Secondary WAN DNS. Gateway WAN gateway. Cellular This tab provides the ability to manage the cellular settings of the internal or external Skyus device.. Figure 21: Cellular Tab Field Cellular Modem Settings Modem Selector Primary/Alternate Ping IP Description Radio button to select internal or external (USB) modem settings. Allows you to select a primary and alternate ping IP addresses. These sites are used for periodic ping checks. Connection status is determined by the success or failure of the primary and alternate ping checks. By default, this is set to the DNS servers of the carrier. Note: If you are on a private network, it is imperative that you use IP addresses that can be accessed from that network or configure firewall setting to allow traffic to be routed. Note: A URL can also be entered in these fields, but an IP address is preferable. Using a URL could lead to slower detection times in a failover situation. 25

27 Field Interval Retry Attempts Retry Interval 3G 4G APN Profile Selector Set Preferred APN Profile List Modify Add New APN Description Slider to select the number of minutes between ping attempts. Range: 1 60 minutes. Slider to select the number of retry attempts. Range: 1 5 attempts. This is the number of times the Skyus-x will attempt to ping the primary and alternate ping sites if the initial keep-alive ping fails. Slider to select the number of seconds between ping retry attempts. Range: 1 60 seconds. Slider to select the lowest acceptable signal value for 3G networks. Range: dbm. Slider to select the lowest acceptable signal value for 4G networks. Range: dbm. Drop down box to select one of the APNs in the profile list. Button to make the selected profile the preferred APN. Shows a list of existing APN profiles. The default APN will be assigned by your cellular carrier. The APN defines which networks and IP addressing are assigned by your cellular carrier. Most carriers provide several default APN options for private IP addressing, public IP addressing, public static IP addressing, customer custom IP addressing (private networking / VPNs), and/or restricted static IP addressing. For more information regarding APNs contact your Inseego representative. Note: After switching SIMs or carriers, refresh the page to ensure correct display of the list. Clicking the modify (pencil) icon next to a profile opens a dialog box that allows you to modify APN profile details. Opens a dialog box to create an APN profile. Figure 22: Add APN Profile Dialog Box 26

28 WAN This tab provides a control panel for all of your available WAN interfaces. The tab includes a list the modems connected to the Skyus-X, connection management settings, minimum signal strength settings, and the ability to view and create Access Point Name (APN) profiles. Figure 23: WAN Tab Field SIM Slots Description List of SIMS mounted in the internal Skyus DS, showing the SIM slot, IP address, and status. 27

29 Field Description Switch to enable failover and a list to select the failover priority. Internal and external modems will be listed, as well as Network 2 if it is configured for WAN. You can click and drag devices down the list to change the order. If failover is disabled: The Skyus-X will connect to only the first network listed. If the first network in the list is disconnected, no attempt is made to connect to a different network. Failover Slot 1 Active Schedule If failover is enabled: If only the internal and external networks are connected, the system will attempt to connect to the first. If the first network is disconnected, the Skyus-X will connect to the second network and periodically ping the first network. If the first network becomes available, the Skyus-X will reconnect to it. If a third network is connected, the Skyus-X will attempt to connect with the first failover device and progress through the list until a connection is successfully made. If all devices fail to connect, the Skyus-X will start again from the top of the list. Provides controls for setting the active SIM. You can schedule SIM operation times for Everyday or for individual days using the Day dropdown list. The time slider allows you to set the time of day you want the SIM in slot 1 to be active. The SIM in slot 2 will operate any time outside the designated time range. Wi-Fi This tab provides the ability to enable, disable, and configure Skyus-X Wi-Fi networks. Figure 24: Wi-Fi Tab 28

30 Field Description Wi-Fi Configuration SSID Selector Allows you to select which Wi-Fi network to configure, SSID 1 or SSID 2. Enable SSID Network Name Channel Security Security Settings Cipher Security Key Confirm Security Key Switch to enable or disable the selected Wi-Fi network. SSID of the selected Wi-Fi network. User editable name of selected network. Drop down list to select channel number. This setting is applied to both SSID 1 and SSID 2. Drop down list to select the type of security used by the Wi-Fi network. Values: WP2 Personal, Open (no encryption). Type of encryption (AES) used to secure the selected network. The cipher type cannot be changed. Passphrase for the Wi-Fi network. The passphrase must be a minimum of eight characters. Confirmed passphrase for the Wi-Fi network. Rules This tab provides the ability to create rules for the firewall, port forwarding, and routing. Figure 25: Rules Tab Field Description Network Access Rules Network Selector Radio button to manage rules for either LAN or Wi-Fi. 29

31 Field Description Firewall (See Creating Firewall Rules ) New Rule Opens a dialog to create a firewall rule. Port Forwarding (See Creating Port Forward Rules ) New Rule Opens a dialog to create a port forwarding rule. Routing (See Creating Routing Rules ) New Rule Opens a dialog to create a static routing rule. Creating Firewall Rules The Skyus-X supports the creation of firewall rules to either block or allow certain types of IP traffic. Firewall rules can be configured to Allow, Deny, or Reject IP traffic to or from specific servers (IPs) or groups of IPs. You can optionally choose to filter IP traffic based on specific ports and protocols. 1. Click New Rule next to Firewall. The Firewall dialog box opens. Figure 26: Firewall Dialog Box Selecting a value in the Common Services field (HTTP, HTTPS, FTP, Telnet, SSH, DNS, or TCP) automatically selects values for the From, Port, and Protocol fields. By default each new rule will be placed at the bottom of the list. Rules at the top of the list take priority over rules at the bottom. This is important and useful if, for example, you want to create a set of firewall rules to accept specific IP traffic and reject all other IP traffic. The rules to accept the traffic should be at the top of the list. 2. In the Direction field choose either In or Out to match the traffic direction the rule should be evaluated against. Choosing In will match IP traffic coming (originating) from hosts and servers on the Internet (or Private Network). Creating an In direction rule is useful to restrict access to specific devices or hosts 30

32 located on the Skyus-X LAN coming from the Internet. The camera example in the previous note is a use case for an In rule. Choosing Out will match IP traffic coming from a host or device located on the Skyus-X LAN, such as a laptop or router connected to the Skyus-X Ethernet port. An Out rule can be used to allow, deny, or reject IP traffic going to servers on the Internet. EXAMPLE: It may be desired to block Web browsing to or an IP address such as To do this, a direction of Out should be selected in this step. 3. Next, in the Rule Action field, choose whether to allow, deny, or reject the IP traffic that matches the rule criteria. Traffic matching an allow rule will be routed to the appropriate host or server. Traffic matching a deny rule will be silently dropped by the firewall with no notification given to the sending server or host. In most cases this is the recommended method for denying specific IP traffic as it provides no information to a potential attacker that could be useful in mapping any existing firewall rules. Traffic matching a reject rule will be dropped by the firewall, and the server or host sending the IP traffic will receive an ICMP Port Unreachable message. A reject rule can be useful to alert the sender of the traffic that a firewall is present and configured to block specific types of traffic. By default all traffic is allowed outbound from hosts on the Skyus-X LAN to servers. Inbound traffic from the Internet to hosts and devices behind the Skyus-X on its LAN will not be routed to devices or hosts on the Skyus-X LAN unless an appropriate Port Forwarding rule is created (see Creating Port Forwarding Rules ). Creating a Port Forwarding rule to an internal host or device will automatically create the corresponding Firewall allow rule on the defined IP port and protocol. In some cases, it may be desired to create an additional Firewall rule to restrict the list of IP addresses or ranges of IP addresses the Port Forwarding rule applies to. In this case, create the appropriate accept, deny, and reject rules as desired to complement the automatically generated accept rule on the port and protocol. EXAMPLE: A specific example would be the creation of a rule to allow Port Forwarding to an IP camera to allow remote viewing of video where additional Firewall rules are desired to only allow access to the camera from trusted IPs representing a trusted customer network. 4. In the field noted as either From Address for an in direction rule or To Port for an out direction rule, as defined in step 2, you can enter either a URL or an IP address. This field defines the IP address, or a number of IP addresses when a URL is entered, to which the rule applies. In this field you may enter information in one of multiple formats. To create a rule matching all IP addresses, leave the default of any in this field. A single IP address, such as An IP address noting a specific network and corresponding subnet mask. To utilize this method the syntax to use is IP address/subnet mask. For example, to create a rule matching all traffic to an IP range of X you can enter / in the From Address or To Port field. 31

33 An IP and slash notation subnet. To take the same example as above, to match all traffic to or from X you may enter /24. Slash notation is a convenient shorthand to enter a subnet mask and is based on the decimal equivalent of the number of 1 s in the subnet mask. For commonly used subnet masks: equals /24, equals /16, and equals /8. A URL such as If a URL is entered, a DNS lookup will be performed and the appropriate rules will be created that match all IPs returned from DNS for that URL. Note that for large sites such as that employ load balancing, this might not effectively block all traffic, due to the dynamic nature of IPs that may be in use at any point in time. The special value of any. This is the default and matches all traffic to any IP address. 5. Enter a specific desired TCP, UDP, TCP & UDP, ICMP, ESP, or GRE port as defined in the next step. The port can also be left as the default of any to match all ports for the IP or URL defined in step 4. The port should be entered in the field to the right of the IP address or URL. In this step it is possible to define a specific port to match in the Firewall rule. It may be valuable to refer to online information noting commonly used ports for various services. Inseego has provided a convenient commonly used services option at the top of the firewall entry dialog box. The appropriate syntax in this step is either a specific numeric port ranging from 1 to or the default of any to match all ports. To create rules matching a range of ports it is necessary to create multiple firewall rules. Commas or non-numeric characters other than any should not be used in this field. 6. Enter the IP protocol to match the Firewall rule against. The allowed options are the default of tcp / udp or only tcp or udp. NOTE: Generally, users can safely leave this at the default of tcp / udp to match the rule against either protocol. Creating Port Forwarding Rules The Skyus-X supports Port Forwarding functionality. Port Forwarding is designed to allow inbound IP traffic to be routed to a host or device on the Skyus-X LAN. The use of Port Forwarding is closely related to the creation of appropriate Firewall rules. Refer to Creating Firewall Rules for more detail related to the creation of Firewall rules to restrict the allowed hosts which can access an attached device via the use of Port Forwarding rules. Typical applications of Port Forwarding include: Remote viewing of video from a webcam (camera) connected to the Skyus-X Ethernet port. Remote management of devices such as PCs or routers connected to the Skyus-X Ethernet port. To make use of Port Forwarding in most cases, a publically routable static IP address may be necessary or desirable. In these cases you may wish to engage Inseego Support for assistance or work directly with your chosen cellular carrier to assign a publicly routable static IP address. Public Static IP addresses are available from Verizon, Sprint, and AT&T, but are generally not the default option for data devices such as the Skyus. A publicly routable static IP address is one in which the IP address assigned when the Skyus connects to the carrier network is unchanging and does not block or restrict most traffic from any other Internet address. 32

34 In some use cases where maximum security is required, the use of Private Networking or Restricted Static Addresses can also provide an unchanging IP address to the Skyus to support Port Forwarding. This provides the added benefit of additional security through restrictions on what other networks or Internet IP addresses can communicate with the Skyus. Inseego field engineering staff offer consulting services to help our customers best identify and implement optimal solutions in these types of projects. To configure Port Forwarding rules follow the steps below. 1. Click New Rule next to Port Forwarding. The Port Forward dialog box opens. Figure 27: Port Forward Dialog Box 2. Choose a name for the Port Forwarding rule to identify it. It is recommended that you choose a name that describes the application the rule is enabling, such as Camera Web Access. The name of the rule has no effect on the rule itself. 3. Select the type of port: TCP, UDP, or TCP/UDP. 4. Enter the IP Address of the port. 5. Enter the port number you will use to access the device remotely into the Outer Port field. The Outer Port refers to the port the Skyus-X will forward from its cellular WAN interface to an attached host or device connected to its LAN Ethernet port. Valid ports are numeric values ranging from 1 to only and should not include any non-numeric digits, such as a comma. 6. Enter the TCP or UDP port the traffic will be routed to on the attached host or device in the Inner Port field. If the Inner Port entered differs from the Outer Port, the Skyus-X will perform Port Translation as well as Port Forwarding. Port Translation is designed to support the use of a different external port number that can be used to access devices that may not support changing the TCP or UDP port the desired service or application they support listens on. Use Cases There are several common use cases of Port Translation combined with Port Forwarding, such as: 33

35 Most cellular carriers block several of the most commonly used ports for HTTP (TCP 80), HTTPS (TCP 443), and SMTP (TCP 25). This may affect certain applications such as the use of IP cameras or the Web interfaces of various devices. In these scenarios the two available solutions are to either modify the configuration of the device to use a different port number or to utilize Port Translation as detailed above to translate to a port that is not blocked by the carriers to the default port of your device which would be blocked. For example, consider the use case of a Web camera with a Web interface configured as typical using the default HTTP and HTTPS ports of 80 TCP and 443 TCP. These two ports are blocked in the inbound direction by all major US cellular carriers. In this case there are two potential solutions. You can either modify your camera configuration to use different ports such as 8080 TCP and 8443 TCP with a pair of basic Port Forwarding rules where both the Outer and Inner port in the rules created are 8080 and 8443 respectively, or you could use Port Translation in combination with Port Forwarding and keep your camera configuration unchanged. To accomplish this, create a rule with 8080 TCP for the outer port and 80 TCP for the inner port, as well as a second rule for 8443 TCP outer port and 443 TCP inner port. Either solution will allow the camera to function as expected for remote viewing, but the use of port translation does not require modifying the camera configuration settings for HTTP and HTTPS ports from their defaults, making future maintenance of the Web camera easier. Consider a use case where multiple Web cameras are connected via an Ethernet switch to the Skyus-X where all cameras have a default HTTP port of 80 TCP. For example purposes, assume three cameras are used with IP addresses on the Skyus-X LAN network of , , and By creating three Port Forwarding rules using Port Translation, it is possible to keep all three cameras configured to remain using TCP 80 for their HTTP Web interfaces. To do this, create a rule called Camera 1 with an Outer Port of 8080 TCP and inner port of 80 directed to Create a Camera 2 rule with an outer port of 8081 TCP and inner port of 80 directed to Lastly, create a Camera 3 rule with an outer port of 8082 TCP and an inner port of 80 directed to The result of these three rules would allow you to access all three cameras on TCP ports 8080, 8081, and 8082 respectively via the Skyus-X WAN interface assigned by your cellular carrier. 7. Select TCP & UDP, TCP, or UDP for the protocol. In most cases it is common to simply select the default of TCP & UDP. 8. Enter the IP address of the device connected to the LAN interface of the Skyus-X. It is typical when using port forwarding to manually set the IP address of the device the Port Forwarding rule is directing IP traffic to statically. This prevents any possibility of that device s assigned IP address changing under certain scenarios. If DHCP is used the Skyus-X may assign a different IP address after a power cycle or reboot. In addition, if multiple devices are connected using an Ethernet switch you may find that the IP address assigned via DHCP to a given device will not be consistent from power cycle to power 34

36 cycle. Alternatively, if only one device will ever be connected to the Skyus-X LAN Ethernet interface you may wish to reduce the size of the DHCP pool to a single IP address in the Network > DHCP Pool settings. 9. Save the rule. After saving your Port Forwarding rule you should see it appear on the list of currently defined port forwarding rules. The order of the Port Forwarding rules do not matter unless multiple rules are bound to the same external port, in which case the rule highest on the list will take precedence. In this case it is recommended that you take advantage of the Port Translation functionality in the Skyus-X to choose a unique Outer Port for each device a Port Forwarding rule is required to support for a desired application. Creating Routing Rules Creating static routing rules can be useful to instruct the Skyus-X to route traffic to specific networks through another router or gateway on the Skyus-X LAN subnet. To create a routing rule: 1. Click New Rule next to Routing. The Routing dialog box opens. Figure 28: Routing Dialog Box 2. Enter addresses for the Network, Subnet Mask, and Gateway. EXAMPLE: If another router is connected to the Skyus-X Ethernet port and assigned an IP address of and this second router has other subnets such as /24, then creating a static route to /24 pointing to will allow other hosts on the Skyus-X LAN to reach the /24 network via this second router. 35

37 System This tab provides the ability to enable or disable the general purpose input/output (GPIO) and Ignition Sense, and set IGS parameters. Ignition Sense is used in vehicle applications. When ignition sense is enabled the Skyus-X will not power up unless a DC voltage between 9V and 36V is applied to the ignition sense pin. GPIO can be used to control an external device. The GPIO controls a pin on the Skyus-X power port which can be connected to an external device used to communicate to a peripheral. Figure 29: System Tab Field Ignition Sense Ignition Off Delay Description Switch to enable or disable IGS on the power connector for use in vehicle or batterypowered applications. Sets the shutdown timer. Range: seconds. The delay value is the length of time in seconds that the Skyus-X will remain powered up when ignition sense is enabled after the ignition sense pin voltage drops below 9V. This value in most automobile applications is the length of time the Skyus-X will remain on after the vehicle ignition is turned off. 36

38 Field Voltage Shutdown Sense GPIO Direction Value Current Value Pulse Count Description Sets the IGS mode. Values: Normal shuts down the Skyus-X when IGS is determined to be outside the designated range after the set shutdown delay has passed. o Low Voltage = 9V o High Voltage = 36V Automotive attempts to detect whether the Skyus-X is being used in a vehicle with either a 12V or 24V battery and automatically configure typical low battery thresholds. o o V > 19V, assumes 24V Supply Low Voltage = 21.5V Hi Voltage = 36V V < 19V, assumes 12V Supply Low Voltage = 10.5V High Voltage = 36V Radio button to select the direction of the GPIO line, Input or Output. Radio button to select the value of the GPIO line, Open or Closed. High, Low. Current pulse count of the GPIO line. Reporting This tab enables a connection of the Skyus-X to Crossroads. Crossroads is an Internet of Things (IoT) application framework that can be used to monitor and manage your Skyus-X units in the field remotely. Contact your Inseego Support for more information or go to the Crossroads Home Page. Figure 30: Reporting Tab 37

39 Field Crossroads Server Backup Server Server Port Reporting Interval Report GPS Data Description Switch that enables or disables Skyus-X connection to Crossroads. Note: If you are on a private network, it is imperative that you ensure traffic is allowed to the default URL and Ports in order to connect with Crossroads. IP address of the Crossroads server. This only needs to be supplied if the customer accesses Crossroads on a non-inseego server. IP address of the Crossroads backup server. Port number of the Crossroads server. Drop-down list to select the time interval for reporting Skyus-X status to Crossroads. Values: 2, 5, 10, 30, 60 minutes. Checkbox to enable reporting of GPS data to Crossroads. If this box is unchecked, you will not receive GPS data in Crossroads for this device. GPS This tab provides GPS information and allows you to identify up to four servers other than Crossroads to which GPS data is sent. Figure 31: GPS Tab Field GPS Global ID Odometer Reading Set Odometer Description Switch to turn GPS on or off. Provides a field for setting the GPS Device ID. Current odometer reading based on the latest value supplied in the Set Odometer field. Odometer reading supplied by user. Used as the basis for the current Odometer Reading. Must be resupplied by user if a factory reset is performed on the Skyus-X. 38

40 Field Live Data Configure Server Selector Server Details Table Edit Description Provides GPS live data, including the number of satellites currently accessed and device latitude, longitude, altitude, speed, and direction. Radio buttons to select GPS server. Shows the configuration details for the selected GPS server. Button to open GPS Server Configuration dialog box. To edit a GPS server configuration: 1. Select the server to configure and click the Edit icon. The GPS Server Configuration dialog box opens. Figure 32: GPS Server Configuration Dialog Box 2. Enter the IP address or URL of the server in the Address field. 3. Enter the Port number. Note: Each GPS server profile must have a unique Address and Port combination. If you attempt to enter the same IP and port for a second server, the profile will be rejected. If you wish to use the same server for two profiles, specify a different port. 4. Configure the General Options and as required. You can customize the NMEA or TAIP sentences as needed by clicking the Customize button and selecting words from the list. 39

41 5. Enter the Reporting Options as required. You can select reporting by interval and/or distance. The stationary timer sets the number of seconds after which reporting should be stopped. 6. Click Submit. Administration The Administration page provides the ability to manage user accounts, web client and setting profiles, view firmware information and upload firmware files, and view and set limits on data usage. To access this page, click Administration in the navigation panel. Information is organized under three tabs: Accounts, Settings, and Firmware. Accounts This tab provides information on network users and provides the ability to add new users and set their access levels. Figure 33: Accounts Tab Field User Accounts Edit (Pencil Icon) Add New User Description List of Skyus-X user accounts. The admin account is permanent and cannot be deleted. Opens a dialog to change a user s password. Passwords must be at least eight characters. For security reasons, it is a good idea to change the admin password. Keep a record of the new password in a secure location. Opens a dialog to add a new user. Admins can change Skyus-X settings. For users, settings are read-only. All users should keep a record of their passwords in a secure location. 40

42 Figure 34: Account Details Dialog Box Settings This tab displays a variety of system settings. It provides the ability to set the local and remote port number for access to the Skyus-X Utility, and create and manage setting profiles. Figure 35: Settings Tab Field System Settings Device Name NTP Server Time Display Format Description Device name of Skyus-X device. This field provides the ability to assign a unique Device Name other than the device ID displayed on the log-in page. Enter the URL of the Network Time Protocol (NTP) server you want the Skyus-X to use and click Apply. By default the Skyus-X will obtain the current UTC time from the cellular network upon connecting. Selects either UTC (Universal Coordinated Time) or a local time zone. 41

43 Field Description Allows you to enter the upper threshold of your monthly data plan. The system will Data Usage Threshold use this information to indicate what percentage of your data plan has been used by changing the color of the Activity LED (see Activity LED ). Inactivity Timeout Number of minutes the Skyus-X interface will stay logged in without activity before logging out. Values: 5, 10, 20, 30 minutes. Allow Hardware Resets If unchecked, the device cannot be reset via the reset switch on the front panel Button to clear SIM data. Use this feature when a SIM is added or replaced in the Re-initialize SIMs internal Skyus DS. This is also used when you install an existing Skyus DS in the Skyus-X upgrade kit. Web Client Local Port TCP port to access the Skyus-X Utility from the LAN. Default: 80. Remote Port TCP port to access the Skyus-X Utility from the WAN. Default: Allow Remote Web Access Checkbox to allow remote Web access by Armando/Pete Setting Profiles List of saved setting profiles that you can update, export, delete, or apply. Save Current Settings Opens a dialog box that allows you to save the current settings as a profile. Upload Settings File Opens a dialog box that allows you to upload a settings profile. The file must be in the tar.gz file format. Firmware This tab displays the current software and firmware versions installed on the Skyus-X and provides the ability to upload Skyus-X firmware upgrades. Figure 36: Firmware Tab 42

44 Field Description Versions System Name System Version Router Version Skyus Firmware Update Firmware Name of Skyus-X system. Firmware version of the system module. Firmware version of the processing module. Firmware version installed on the internal Skyus DS. Drag and drop a.tar.gz file or click the upload area to browse to a file. This will update the Skyus-X firmware. The update and installation process can take a significant amount of time to complete. Do not turn off the computer while the update is installing. Firmware upgrade files are available from Inseego Support. System Logs The Skyus-X provides extensive system logging capabilities. Figure 37: System Logs Field Severity Level Event Type Options Description You can set the severity level of events to log to Emergency, Alert, Critical, Error, Warning, Notice, Info, or Debug. You can select which types of events to log to any combination of Cellular, Config, GPS, Webserver, or System. Options include Refresh and Export. Refresh: Log information does not update dynamically onscreen. Refresh displays the most current log information. Export: This exports up to 7 days of log data. Note that if filters are applied, only the filtered data will be exported. 43

45 Contacting Inseego For help with installing, operating, maintaining, and troubleshooting this product, refer to this document and any other documentation provided. The troubleshooting tips provided in Appendix A should be followed before contacting support at Inseego. If you still have questions, contact us during business hours: Monday through Friday, excluding holidays, between 8 a.m. and 5 p.m. Pacific Time. Contact Us Support support@feeneywireless.com Telephone (877) Website Mailing Address P.O. Box 2549, Eugene, OR When contacting technical support, please have the following information on-hand: Serial number on product label Date that you received your device A brief description of the problem Online Library For other documentation, visit the Inseego Literature Library. 44

46 FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communication. Inseego does not guarantee that interference will not occur in a particular installation. Operation is subject to the following conditions: a. This device may not cause harmful interference. b. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment. If this equipment does cause harmful interference to radio or television reception, which can be determined by tuning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures: a. Reorient or relocate the receiving antenna. b. Increase the distance between the equipment and the receiver. c. Connect the equipment to outlet on a circuit different from that to which the receiver is connected. d. Consult the dealer or an experienced radio/tv technician for help. Exposure to RF radiation - To comply with FCC RF exposure compliance requirements, for mobile configurations, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons. Do not collocate or operate this device in conjunction with any other antenna or transmitter. The TX module FCC ID depends on the Skyus module installed. See the Skyus DS Specification Sheet. 45

47 Appendix A: Troubleshooting The majority of faults result from incorrect configuration of the Skyus-X. We recommend checking your configuration before beginning more extensive troubleshooting. Make sure the Skyus-X and the internal Skyus module are properly installed according to the instructions in this manual or the Quick Start Guide before searching for other remedies. One of the first things to establish is whether the device was working prior to the fault without any change to the hardware or software settings. If the unit was working initially, investigate power quality first. Also, look for signs of physical damage or tampering. In many cases when a fault is detected, it is still possible to log in to the Skyus-X Interface. Doing so will provide you with additional information about the unit that will help you to determine a remedy. Fault Power LED is not lit. No other LEDs are lit. Cannot connect to the Skyus-X. Power LED is flashing red. Power LED is solid red. Power LED is flashing green quickly, and one or more of the following is true: At least two minutes have passed since power was applied to the Skyus-X (allowing time for the cellular connection to be made) No other LEDs are lit No Modem Detected is displayed in the interface banner Connection State = Down Connection Type = None QoS = no value Alert: Connect was dropped or lost Power LED is flashing green slowly: Ignition Sense has been enabled, but the ignition pin is low. Remedy Check the power source and connections. This indicates an over or under voltage condition, or an over or under temperature condition. Remove power from the device and allow the unit to cool if the Skyus Temperature value was high or the unit is being operated in hot ambient conditions. Reapply power. This indicates a non-recoverable unhealthy state. Contact Inseego customer support. These symptoms all point to a problem with the Skyus module inside the Skyus-X. Open the front panel of the Skyus-X as shown in Appendix C: Accessing the Skyus DS Modem. If no Skyus module is installed, install a module. If a Skyus module is installed, make sure the USB and antenna connectors are correctly and firmly attached. If the connections are good, try swapping out the Skyus module with a known working device. If a connection can be made with a different Skyus module, the SIM card inside the original may be missing, installed incorrectly, or damaged. Contact Inseego customer support. Check the ignition pin and verify that it is making a solid connection to the device. 46

48 Fault GPS LED is red, Wi-Fi LED is lit, but no other LEDs are lit. Signal strength drops to no bars. Other symptoms might include: Connection Type degrades (for example, to 2G) Signal Strength drops to a large negative value (for example, -128 dbm) Remedy This can happen after a software-induced reboot. An internal component has failed to boot properly. Remove power from Skyus-X, wait 10 seconds, and replace power. If condition persists, contact support. Check antenna connections. If using only one antenna, make sure it is connected to the SMA connector labeled Primary. Check the internal antenna connections to the Skyus modem. Open the front panel of the Skyus-X as shown in Appendix C: Accessing the Skyus DS Modem. Antenna(s) are connected, but signal strength is still low. Make sure both internal SMA antenna cables are connected to the Skyus. The shorter cable labeled FW8163-A is the Primary antenna cable and should be attached to the outermost antenna connector on the Skyus module. The longer cable labeled FW7837-A is the Secondary antenna cable and should be attached to the innermost antenna connector on the Skyus module. This occurs when an invalid APN profile has been selected as the preferred APN profile. After selecting an APN profile other than the default on the Configuration > WAN screen: Cellular connection is lost The Power LED flashes green The Skyus-X Interface becomes inaccessible Press and hold down the reset button until the Skyus- X resets, approximately five seconds. The Signal Strength LEDs will flash green when the reset occurs. Access the Skyus-X Interface. (You might have to refresh the browser if the log-in screen still shows that the interface has timed out.) On the Configuration > WAN screen, set the preferred APN profile to the Default. The Skyus-X will reset using the default APN profile. This will take up to two minutes. 47

49 Fault After selecting Enable Ignition Sense on the Configuration > System screen and clicking Save: Cellular connection is lost The Power LED goes to solid green Remedy If the ignition sense line (pin 3 on the power connector) has not been properly implemented and IGS is enabled, the Skyus-X will shut down after the shutdown period. Remove and reapply power to the Skyus-X. Log in to the Skyus-X Interface as soon as possible, disable IGS on the Configuration > System screen, and click Save. 48

50 Appendix B: Mounting Plate Template Printed at full-size, the illustration below can be used to mark the center points of the four screw holes for installing the mounting plate. After printing the template, measure the distance between the holes to make sure the size is accurate, as shown below. NOTE: Some print drivers will provide the option to fit to printer margins which may cause scaling. To ensure that the size is accurate, make sure to print to actual size mm (2.95 in) mm (2.95 in) + 49

51 Appendix C: Accessing the Skyus DS Modem In most cases, the Skyus-X comes with a Skyus DS radio module already installed with at least one activated SIM. If you are adding an additional SIM or swapping the radio module, you will have to access the inside of the Skyus-X. The figure below shows how to access the radio module. 1. Faceplate Screws x4 2. Faceplate 3. Skyus Radio Module mm Jack 5. USB / Red Pull Tab 6. Secondary Antenna 7. (GPS not used) 8. Primary Antenna 9. Skyus-X Enclosure 10. Mounting Plate Figure 38: Skyus Modem Access 1. Power off the Skyus-X and remove the power supply. 2. Remove the Skyus-X from the mounting plate (10) if it is attached. 3. Access the inside of the Skyus-X by removing the four screws (1) securing the faceplate (2) using a T9 Torx driver. 4. Remove the 2 mm jack (4) from the Skyus DS. 5. Using a small flat-head screwdriver, nudge the front (non- connector) side of the modem away from the edge of the enclosure. This loosens the fit and makes it easier to remove the modem. 6. Grab the red pull tab and carefully pull the modem out of the enclosure. You can now replace the modem or manage its SIMs. SIMs are accessed by removing the faceplate of the Skyus DS (see the Skyus DS Quick Start Guide.) 7. To insert the modem, slide the Skyus module into the modem compartment, carefully tucking in the cables so that they do not extend beyond the opening of the Skyus-X enclosure. 8. Replace the faceplate. 50