VoiceGenie CCXML Platform Release Notes
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1 .0.0 June 2005
2 VoiceGenie Contacts VoiceGenie Technologies Inc Finch Avenue West Toronto, Ontario Canada M3J 3H7 T F
3 Proprietary / Copyright Information This material contains proprietary and/or copyright information of VoiceGenie Technologies Inc. and may not be copied, used, or disclosed without the permission of VoiceGenie Technologies Inc. COPYRIGHT 2005 VoiceGenie Technologies Inc. Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, this information is subject to change without notice. Please note that VoiceGenie makes no warranties with respect to future releases. The information provided herein is for informational purposes only. VoiceGenie reserves the right to change product release schedules and/or features allocated to a product release at any time. Trademarks All trademarks are the property of their respective owners. Where those designations appear in this document, and VoiceGenie is aware of a trademark claim, the designations have been printed in initial caps or all caps. VoiceGenie Technologies Inc. 3 of 12 Proprietary/Copyright Information
4 Table of Contents Overview 5 Documentation 6 Resources 7 Where To Get Help 8 VoiceGenie Customer Support 8 Contacting VoiceGenie 8 Terminology 9 Product Version Identification 10 Features 11 Known Issues 12 VoiceGenie Technologies Inc. 4 of 12
5 Overview This release document includes the following information: Documentation Resources Where to Get Help Terminology Product Version Identification Features Known Issues VoiceGenie Technologies Inc. 5 of 12
6 Documentation In addition to this Release document, you will receive the following documents: VoiceGenie Media Platform Release Notes Release notes for the VoiceGenie Media Platform. VoiceGenie OA&M Framework (formerly CMP) Release Notes Release notes for the OA&M Framework (formerly CMP). VoiceGenie SIP Proxy Release Notes Release notes for the VoiceGenie SIP Proxy. VoiceGenie CCXML Platform Installation/Configuration Guide Guide written for those who will install, configure, and administer the VoiceGenie CCXML Platform. VoiceGenie CCXML Platform User s Guide Provides a complete reference for all aspects of the VoiceGenie CCXML platform and middleware, including architecture, configuration, integration, and maintenance issues. All other required documents can be obtained from VoiceGenie Technologies Inc. 6 of 12
7 Resources There are many resources for developers available on VoiceGenie s Developer website and VoiceGenie s Support website The following lists some of the important items you can find on our website: Resource FAQs URL Tutorials VoiceXML 2.0/2.1 Reference CCXML 1.0 Language Reference VoiceGenie Technologies Inc. 7 of 12
8 Where To Get Help VoiceGenie Customer Support Hours of Operation: 8:30 am - 5:30 pm EST Monday to Friday Closed on Canadian Statutory Holidays Online/Website: support@voicegenie.com Phone: (416) For 24/7 support information, please support@voicegenie.com Contacting VoiceGenie Mailing Address VoiceGenie Technologies Inc Finch Avenue West, 8 th Floor Toronto, Ontario Canada M3J 3H7 Other Phone: (416) Fax: (416) Website: VoiceGenie Technologies Inc. 8 of 12
9 Terminology The following table gives definitions of some acronyms that may be used in some sections of this document: Acronyms Full Definitions CLC Command Line Console -- A command line interface that can be used to query information and issue commands SMC System Management Console -- A web based tool for administering clusters of VoiceGenie VoiceXML Platforms OA&M Operation, Administration and Management CCP Call Control Platform The following sections may contain references to terminology that has become: Historical Terms PhoneWeb Software / NeXusPoint 6.4.x Software Cluster Management Platform (CMP) Voice Resource Manager (VRM) VoiceGenie Management Console (VMC) New Terms VoiceGenie 7 Software OA&M Framework Speech Resource Management (SRM) System Management Console (SMC) VoiceGenie Technologies Inc. 9 of 12
10 Product Version Identification Product Name VoiceGenie CCXML Platform Version 7.0 GA Release Date June, 2005 VoiceGenie Linux 3.0 CD information Build # Build 9 Kernel EL VoiceGenie CCXML Platform Information CCXML configurations CCXML Packages All-in-one or Off-board ccp-ccxml tar.gz VoiceGenie Technologies Inc. 10 of 12
11 Features Support for CCXML 1.0 Description The VoiceGenie Media Platform now supports VoiceGenie CCXML version 1.0. Configuration Changes Please see User Guide for details. VoiceGenie Technologies Inc. 11 of 12
12 Known Issues The list of issues, current as of the publication date of this document, is available to supported customers on our Support Website at This list is also updated with a list of issues that have been discovered since the publication date. VoiceGenie Technologies Inc. 12 of 12
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