Mac Installation Documentation for the Instant Messaging and MeetingPlace Features of Your New Telephone

Transcription

1 Copy: CUPC mac Admin ffr.es 7 0 2a k9_enu.zip from: R:\Cisco\Mac Client\VOIP Client Mac Installation Documentation for the Instant Messaging and MeetingPlace Features of Your New Telephone Your new telephone is a Cisco Unified Communications Solution that combines voice, video, and web conferencing features. It allows you to easily communicate and collaborate with instant messages, quick audio and video conferences, desktop sharing, and phone calls from computer to computer or computer to land line. This document will take you through the necessary steps to install and set up the personal communicator solution (CUPC) for your new telephone. Index Installing CUPC Page 2 Launching the VPN client Page 2 Launching CUPC Page 3 6 Using CUPC Page 7 10 Placing a Call Page 8 Placing a Video Call Page 8 9 Ad Hoc Conference calling Page 9 Availability Status on CUPC Page 10 Web Conferencing Page 10 Scheduling with MeetingPlace Page 11 1

2 NOTE: You must be connected to the VPN to download and use this client. Installing CUPC 1. Download the CUPC client from the R drive. 2. Open the R (mal prog) drive. 3. Open the Malibu Campus folder, followed by the Programs folder, and lastly the Cisco folder. 4. Select Mac Client. 5. Open the folder VOIP Client. 6. Double click on the zip file. You will notice a new folder: CUPC mac Admin ffr.es 7 0 2ak9_ENU. 7. Double click the link CiscoUnifiedPersonalComm unicator 7.0.2a K9_ENU.dmg 8. Accept the license agreement. 9. Drag the Cisco Unified Personal Communicator icon into the Applications folder and close the window. Launching the VPN Client 1. Open the applications folder in Finder. 2. Open VPN Client 3. Click Connect. 4. Enter your NetworkID and password, and click Continue. 5. You are now connected to the VPN. 2

3 Launching CUPC 1. Open your Applications folder and launch the Cisco Unified Personal Communicator. 2. Enter your Pepperdine username and password. 3. Under Login Server enter: presence.pepperdine.edu 4. Click the Cisco UPC tab at the top of the page, select Install Address Book Plug in. 5. Next click Cisco UPC again, and select Preferences. 6. Click Accounts, then Web Conferencing. Enter your Pepperdine network credentials there. Do the same for Unity Voic . 3

4 7. Open a web browser (Firefox/Safari) and log into: You will be greeted by the following page: 8. Click the Browser Test link. 4

5 9. Once your browser test passes, click on the Download The Add In button. 10. If prompted, save the file. You will see a new application download. 11. Double click the file CiscoUnifiedMPE_WebConfPlugin4Mac.z and open cicsounifiedaddin6x5 installer.pkg. 12. You will see the Presenter Add In Installer wizard pop up. 5

6 13. Click Continue. 14. Select your local Macintosh HD, and click Continue. 15. Click Install. 16. When the installation is complete, you should see an Install Succeeded message. 17. Close the window. 6

7 Using CUPC CUPC has two main modes of operation. 1) Desk Phone mode allows you to control your Cisco IP Phone. You can answer calls and place calls in this mode, but you must still use the phone for communicating. 2) In Soft phone mode, your computer functions as the phone. You must have access to a microphone and speakers in order to communicate effectively. 1. Once on CUPC, you can search for any user on the Pepperdine network by entering their name in the search field. (View right) 2. You can then drag the contact into any of your groups as you see fit. 3. Once you have a contact in a group, there are several different options you can use to contact them. a. By right clicking on the name, you can choose a method of communication. (View below) b. From there you can place a general call, a video call, send an instant message, or compose an e mail. 7

8 Placing a Call 1. Right click on a contact and click the Place a Call option. 2. Use the built in dial pad to dial the extension or number you wish to call. 3. To hang up, simply close the dial pad or click on the X button. Placing a Video Call 1. Ctl+click or right click the contact, and select the Place a Video Call option. (View below) 2. The person receiving the call will see a pop up window (View below) 8

9 If the person you called has a webcam and selects the Answer with Video button, you will see this window: Ad Hoc Conference Calling on CUPC 1. Call the first person as you would normally, then place that call on hold by clicking the hold button (looks like a typical pause button) located at the low part of the window. 2. Call a second person as you normally would. 3. Once connected, you will notice a new button with two arrows on it. Click it, and select the call to join. When you select a name the calls will join. 4. To add a third person, repeat the procedure: 9

10 Modifying your Availability in CUPC On the upper left hand side, you will find a dropdown; by default, it lists as Available. This setting is how all other users on CUPC will see you. Web Conferencing: Whenever you place a call, you are also able to start a web conference. 1. Click the button in the lower right corner and select, Start Web Conference. The user you have called will instantly be joined in a web conference with you. 2. You will see a new window pop up. In web conferencing, you and all other participants in the conference have the ability to share desktops or applications. 3. To add more users, click the invite button, and then click Send . A new composed will pop up. 4. Select the participants you would like to invite and they will receive instructions on how to join your conference. 10

11 Scheduling with MeetingPlace Mac users can only schedule a MeetingPlace session via the MeetingPlace Server. 1. Go to: 2. Click the Log In button on the upper right hand side of the page, and enter with your Pepperdine network user credentials. 3. Click on Schedule, and then pick a subject (required). 4. Choose a date, start time, and duration. 5. Click the Invitee section. You can choose invitees to attend the meeting by: 1) Searching their name in the user directory. 2) Entering the user s address. Once you have entered the information, click on the blue left arrow button to add the user. 6. Expand the More Options section, and add other settings as necessary. 7. Click Schedule. 8. You will receive an with instructions on how to join the meeting. The included link will bring you to the familiar MeetingPlace greeting page. Note: If you are not called by the system, click on the link again, check the Call my phone field, enter in your extension/phone number, and click Join Meeting again. 11